Year of the Lync Migration to Microsoft Lync Voice Solutions

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1 AudioCodes and Infonetics Research Webinar Year of the Lync Migration to Microsoft Lync Voice Solutions 22 February 2012

2 Today s Speakers Dani Kiryati Marketing Manager AudioCodes Diane Myers Directing Analyst VoIP and IMS Infonetics Research Note: The audio portion of today s webinar requires a Windowsbased PC with audio capabilities and either speakers or a headset

3 Agenda Market trends UC deployment reasons and requirements Mobility and video UC implementations Microsoft leading position in evaluations Evaluating Lync on key vendor requirements Migration to Lync Voice Extending Lync voice to enterprise mobile clients Connecting Lync to SIP Trunking and the PSTN Recording Lync calls for key business interactions Emergency call routing and E911 support Branch office survivability

4 Unified Communications Moving Beyond Voice

5 Moving beyond voice Enterprise telephony evolving into UC Integrating fragmented modes of communications Core pieces include voice, , IM, presence combined into single experience and expanding Web conferencing Mobility Video Collaboration Integration coming from platform and telephony Infonetics Research, Inc.

6 Drivers Employee flexibility and mobility driving UC Improve employee productivity Improve response time Employee mobility/flexibility Reduce operational costs Gain competitive edge Executive demand Changing business processes Employee demand 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% Percent of Respondents Rating 6 or 7 Scale: 1 = not a driver; 7 = definitely a driver Source: Infonetics Research, Unified Communications: North American Enterprise Survey, September Infonetics Research, Inc.

7 Collaboration and mobile integration are top requirements for UC solutions Capabilities Collaboration tools Integrates with business applications Mobile device integration Desktop-based call control Presence Audioconferencing Desktop videoconferencing 0% 20% 40% 60% 80% Percent of Respondents Rating 6 or 7 Scale: 1 = not important; 7 = definitely important Source: Infonetics Research, Unified Communications: North American Enterprise Survey, September Infonetics Research, Inc.

8 Mobile Device Integration Strategy Mobile UC implementations Seamless handoff of voice calls between mobile device and IP deskphones implemented through UC vendor solution Strongest growth Hosted capabilities provided from mobile operator Downloadable softclient for smartphone/tablet provided by UC vendor 2012 Now 0% 10% 20% 30% 40% 50% Percent of Respondents Mobile clients are dominant solution for enabling UC Move to seamless call handoff between multiple devices Source: Infonetics Research, Unified Communications: North American Enterprise Survey, September Infonetics Research, Inc.

9 Features Growing interest in video Ability to communicate outside of company Presentation capabilities Ease of use Video adoption increasing for internal communications Demand for external video communications Integration with UC Range of video endpoints 0% 20% 40% 60% 80% Percent of Video Respondents Rating 6 or 7 Scale: 1 = not important; 7 = definitely important Source: Infonetics Research, Unified Communications: North American Enterprise Survey, September Infonetics Research, Inc.

10 Microsoft leads UC vendors installed and under evaluation Unified Communication Suppliers Microsoft Cisco IBM HP AT&T Under evaluation Installed 0% 10% 20% 30% 40% 50% Percent of Respondents Source: Infonetics Research, Unified Communications: North American Enterprise Survey, September Infonetics Research, Inc.

11 Percent of Respondents Microsoft leads in key enterprise requirements 100% 80% 60% 40% 20% 0% Financial Stability Service and Support Installation Technology Price-to- Performance Ratio Management AT&T Cisco IBM Microsoft Siemens Source: Infonetics Research, Unified Communications: North American Enterprise Survey, September Infonetics Research, Inc.

12 THANK YOU Diane Myers Directing Analyst, VoIP and IMS twitter.com/dianemyers Infonetics Research, Inc.

13 Migration to Lync Voice Dani Kiryati Marketing Manager AudioCodes

14 Challenges of Migration to UC and Lync Voice Businesses are usually not green fields Transforming from legacy PBX to Lync requires a set of connectors - Gateways - Enterprise Session Border Controllers (E-SBCs) - Survivable Branch Appliances (SBAs) Typical key migration challenges Co-existence Seamless migration Branch survivability Emergency calling

15 Link Your Lync with AudioCodes Link Your Lync From License to Network Connected by AudioCodes

16 Scalability and Functionality - Lync Voice Connectivity E-SBC for connecting to SIP trunking or existing IP-PBX Gateways for connecting to PSTN or existing PBX SBA for remote office survivability Gateways for analog phones, modems and faxes ELIN Gateways for 911 calling High density, Low density Media Gateways MediaPack 1xx Mediant 800 Mediant 1000 Mediant 2000 Mediant 3000 Mediant 8000

17 Seamless Enterprise Mobility with Lync MobilityPLUS extends the reach of Lync voice to mobile devices Tablets Smartphones Laptops and notebooks Complement your UC experience One Number One Voic Presence Instant Messaging Voice over IP Access Anywhere Secured VoIP connectivity Reduced cellular charges Improved coverage area

18 MobilityPLUS Simple Installation, Enhanced Mobile UC Experience

19 PSTN Connectivity Lync PC Clients Mediation Server Mediant 3000 Enhanced Gateway Lync SIP Phone Clients Headquarters Analog & Fax Lines PBX PSTN End Office or POP The PSTN is here to stay at least for a while Gradual migration to IP Fallback voice service Emergency calling Enhanced Gateway provides Connectivity to the PSTN Connectivity to legacy PBX Managed migration from PBX to Lync

20 PSTN Connectivity for Lync Hosting Pack TechNet Blogs NextHop AudioCodes Mediant Gateways Provide VoIP Connectivity for Lync Hosting Pack Deployments

21 SIP Trunking Lync PC Clients Mediation Server Mediant 3000 Enhanced Gateway & SBC ITSP Lync SIP Phone Clients Headquarters Analog & Fax Lines PBX PSTN End Office or POP High adoption rates of SIP Trunking services CAGR : 52% Hybrid Gateway/E-SBC operation Integrated PRI and SIP connectivity Shift capacity from PRI to SIP SIP Trunks available to both PBX and Lync users E-SBC provides security, interoperability, voice quality management

22 Branch Survivability PBX Survivable Branch Appliance (SBA) Uninterrupted Lync functionality in cases of WAN isolation at the branch Fully certified by Microsoft Voice resiliency for up to 1000 users Analog & Fax Lines LAN Mediant 1000 SBA & E-SBC Branch Office

23 SIP Phone Integration Into Lync AudioCodes SPS Enables market leading IP Phones, including AudioCodes 300HD, to be Lync Clients

24 SIP Phone Integration Into Lync AudioCodes SPS Enables market leading IP Phones, including AudioCodes 300HD, to be Lync Clients

25 Direct Connectivity for Legacy Analog Devices How can we terminate fax calls into Lync? How can we connect analog phones to Lync? AudioCodes analog ports and fax relay support Connection of analog devices Intelligent routing of fax/modem calls to physical fax machines/modems or to fax servers

26 AudioCodes Special Features for Lync Voice Migration Drop and Insert Active Directory look-up Call Forking Emergency Line Identification Number

27 Emergency Calling and E911 ELIN Gateways ELIN = Emergency Location Identification Number Lync provides ELIN data in SIP INVITE for 911 calls E911 ELIN Gateway provides specialized call handling AudioCodes is the only Enhanced Gateway provider that is also certified as an ELIN Gateway

28 SmartTAP Recording Solution for Lync Benefits Ideal for Remote Branch Calls can be stored locally, or easily sent to a NAS Notes Single Vendor Solution 160 GB (default), Optional 320GB / RAID 0 Upsell Tool Single box deployment Optimized for Lync or IP MAX 50 active channels (concurrent) Small Foot Print Remote Branch survivability Microsoft Gateway of the WPC 2011

29 SmartTAP Advantages Certified First Microsoft LYNC qualified recording solution Economic No conferencing resources needed No impact on quality of conversation Scalable from as small as 8 to N concurrent sessions on a single or distributed server configuration Recording of RTA codec with built in transcoding Quality management Customizable and user definable evaluation forms and reports Live call monitoring Secured Tamper proof recording solution Multi-level security access control with full audit trail history

30 AudioCodes Ecosystem for Migration to Lync Voice Lync Survivability PSTN Networks Recording solution SmartTAP Call Recorder AudioCodes Mobile Soft Client Media Gateway SIP WAN PSTN Media Gateways Survivable Branch Appliance SP PSTN. Media Gateway Microsoft Unified Communications Solutions TDM Trunks Secured SIP Trunking SP IP WAN SIP Trunks. Media Gateway Legacy TDM PBX Media Gateway PBX E1/T1/BRI/FXO 3 rd party Analog and SIP based Phone Support Media Gateway Legacy Fax & other Analog devices Media Gateway Non certified IP PBX Media Gateway SIP IP-PBX IP Phones

31 Migrating to UC with Microsoft Webinar Series Implementing Instant Messaging, Presence, Voice and Video Thomas Binder Architect Voice CoE, Microsoft Michael Nelson Vice President of Integrated Access Solutions (IAS) Alan Percy Sr. Director of Strategic Marketing, AudioCodes

32 Dani Kiryati Marketing Manager twitter.com/dkiryati Diane Myers Directing Analyst, VoIP and IMS twitter.com/dianemyers

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