What is Cloud ISDN. This allows customers to move to an Access4 partner for voice services without the need to change any equipment on their end.

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1 Cloud ISDN Services

2 What is Cloud ISDN Businesses of all sizes for years in Australia have been using ISDN (Integrated Digital Subscriber Network) services to connect their business phone system (PBX) to the telecommunications network. This type of service for many years was the default solution and although SIP Voice (Session Initiated Protocol) and VOIP have been around for a while, there are still over 918,000 ISDN services active today in Australia. One of the main factors for small to mid-sized businesses is that they would have invested in a phone system that still meets the basic needs of their business, so there is no need to change the type of service connecting it. Additionally, telephone systems are not a key priority for businesses. The investment in the National Broadband Network (NBN) will force a fundamental change for telecommunications providers and businesses alike. As part of this change, copper services including IDSN will no longer be provided as the move to newer IP (Internet Protocol) based systems continues. Cloud ISDN bridges this gap for businesses. It allows them to use newer NBN and wireless IP based technologies to connect to a voice network, without having to upgrade or change their phone system until a time that suits their business. Cloud ISDN will provide a connection today over an existing Internet connection, and will assist in your business journey into the cloud by allowing you to have both, your phone system, and Cloud Unified Communication as a Service (UCaaS) running in the same number range, at the same time. ISDN is still widely used across Australia especially in the SME markets where customers are looking to sweat their PBX assets as much as possible. Access4 Cloud ISDN terminates the service as an ISDN PRI connection. This allows customers to move to an Access4 partner for voice services without the need to change any equipment on their end. 2

3 Benefits Reduce costs over traditional ISDN delivery methods and tariffs by; running your voice over an existing internet or data connection and removing the costly ISDN network into your building, having access to fixed call packs, remove bill shock risk with call charge monitoring alerting you when you approach limits, utilise your current investment - many businesses might have recently upgraded their phone system. Cloud ISDN allows you to move away from traditional ISDN without making any changes to your phone system, gives you time to plan when you will invest in new technology, not be dictated to. No Risk the ability to cancel in the first 30 days if you are not happy with voice quality, Move to UCaaS Ability to have messaging, presence, audio/video conferencing, web conferencing in one application across the business. Create collaboration spaces when and where you need them. Access your phone number on multiple devices and switch from one device to another mid-call seamlessly. Give staff more empowerment to work remotely. Access4 can fail-back to the existing traditional ISDN network at any time in the first 30 days, Prepare for Unified Communications ability to have both your phone system and UCaaS services in one number range which means businesses can migrate to cloud telephony at their pace. This can be achieved by: adding new staff to the cloud not the phone system and slowly moving across, avoiding big bang migration event, trial remote workers on cloud services to give users comfort of voice quality. 3

4 Shift to the Cloud Although this shift is happening, not all businesses are ready to make the jump to a cloud environment or have a challenge with their current phone system. Some might have recently bought a PBX, and some might be nervous about VoIP. At the same time, our everyday digital environment is driving a high level of engagement. Cloud ISDN provides an entry point for these companies, to merge this digital engagement and their communication channels. Therefore, your current PBX system might stop being a problem, but become a solution. Migration Momentum Current owners of PBX systems should have in their focus this upgrade as the opportunity for multi-device integration. A majority of businesses in various industries (Health, IT, Manufacturing, Professional, Construction, Education, Retail, Finance and Insurance) are looking to resolve their phone, productivity, mobility, location or operational issues through Unified Communications. An opportunity for multi-device integration is the upgrade that current owners of PBX systems should have in their focus. 22% 20% 8% 10% 0%

5 How does the transition to Cloud ISDN work? A typical customer will have a traditional ISDN terminating as a PRI (Primary Rate Interface) into their PBX. They will have an ISDN with 10, 20, or 30 channels. No changes are required to the customers PBX to migrate to Cloud ISDN. When the customer is ready to decommission the PBX, they can migrate the existing users to cloud PBX and UC services. Access4 will provide a device that will convert ISDN to SIP. The device will manage the number routing, so no changes are required to the PBX. Once the Access4 Cloud ISDN service is in, testing is done to ensure that network quality is sufficient on the link. At any point, Access4 can push outgoing calls back through the ISDN link. Incoming calls will continue to come from the ISDN so that no diversion is required before porting. If the network cannot support Cloud ISDN, the customer can select to cancel the service in the first 30 days. Once the numbers are ported the customer can disconnect the ISDN service. The customer can migrate selected services to managed cloud endpoints. This can be to access additional features or when a handset is inoperable by replacing it with a SIP handset. While in this hybrid state the customer still has one number range with internal calling by extension numbers and other services. 5

6 Current PBX with traditional copper ISDN Service Access4 cloud ISDN installed in parallel during transition Traditional ISDN turned off and calls use Cloud ISDN 30 days test, cancel free! On Premise PBX can be decomissioned and services delivered in the cloud. 6

7 Datasheet Telephony Interfaces Primary Rate ISDN (User configurable NT/TE): E1: TBR4 Euro ISDN ISO QSIG VN4 CAS R2MFC T1: FCC Part 68 or CS-03 NI1/NI2 AT&T 5ESS DMS100 CAS (RBS) ISO QSIG Signalling ETSI, VN4, ISDN NI1, NI2, AT&T 5ESS, DMS100 ISO QSIG Basic Call & QSIG feature transparency Channel Associated Signalling (CAS) R2 MFC LAN Interfaces 2 RJ 45s, 1000 BaseT / 100 BaseTX / 10 BaseT, full / half duplex Call Quality Adaptive jitter removal Differentiated Services (DiffServ) Echo cancellation (G.168 up to 128ms) Hardware Certification EMC (ClassB) EN55022 EN55024 FCC Part 15 AS/NZS3548 VCCI Safety EN60950 IEC60950 UL60950 AS/NZS60950 Environmental C 0%.. 90% humidity (non-condensing) Indicators LED: Power ISDN: NT/TE & Link up LAN: speed/activity Dimensions 270mm(W) x 155mm(D) x 43mm(H) Weight: 1.2kgs Rackmount ears supplied: 107mm (2-pieces) Power VAC, Hz, A 7

8 Experience and Scale Access4 is specialist cloud voice provider running its own BroadSoft deployment. Access4 has invested in building SASBOSS its management portal for all services making Cloud Voice, and UCaaS simple and available in deployments of all sizes. BroadSoft, is the industry leader in cloud unified communications and chosen by the world s top service providers across 80 countries. As a customer, you can deal with any of our partners and IT providers you trust and get access to the leading technology on a per user bases. Access4 MPLS network Access4 partner network Access4 Core BroadSoft nodes Access4 Voice / Data Gateway including MPLS, SBCs Carrier Interconnection points for voice and data Over 1800 organisations trust Access4 services in Australia and New Zealand. Through Sasboss Partner Pricing and Templates User API Marketing you can: Access call detail records (CDRs) Provision new users quickly and manage inventory. Order new handsets quickly and manage inventory. Contact Centre Managed Voice Network View Voice Quality Management. Managed Data Phone Zero Touch Provisioning Customer Device ZTP DID and License Inventory Management 8

9 Product Description Access4 Cloud ISDN provides an open standardsbased PRI service for customers to connect to their compatible phone systems. Cloud ISDN utilises Access4 s SIP trunking product which provides customers the ability to subscribe to a number of channels delivered from Access4 s voice network on a per channel per month basis. Features Benefits Quick Deployment and Upgrades - via SASBOSS Redundancy - Multiple Geographic locations on the Access4 network High Availability - Multiple IP addresses or Pilot numbers delivering HA configurations Toll Management - Ability to set credit limits Multiple voice paths - Access is connected to multiple voice networks ensuring uptime Journey to Cloud - Hybrid Access4 s Cloud ISDN / SIP design provides customers the ability to provision hosted PBX services in the same enterprise and number range as the SIP trunks. This provides the flexibility to scale up and down as needed by augmenting the PBX s capability with hosted PBX users in the cloud. Alternatively customers can run hybrid environments with a main office on an existing PBX and remote offices or workers using hosted telephony from the cloud. Running a PBX and Cloud services allows customers to test hosted PBX or Unified Communication services for their organisation before they migrate away from an existing PBX. This provides the comfort of being able to test services before you move and to move in a controlled manner without a Big Bang approach to migrating all users in one day. Users can be migrated over time or as needed to ensure business continuity at all times. SLA - SIP availability of 99.99% Call Packs - Available with PAYG, Capped National Calls, or Capped National, and Mobile Calls Delivery options Access4 SIP services are available through: The internet Private network access tails Cloud Aggregation networks such as Equinix Cloud Exchange and Megaport 9

10 About Us Viatek unleashes the power of technology to help businesses grow and thrive in the digital economy. Established in 1984 and proudly Australian owned, we are committed to providing innovative solutions across IT, communications and print to help our customers maximise business productivity and drive down costs. With over 400 employees, across 23 locations Australia-wide, we have the local knowledge and breadth of expertise to deliver wherever our customers are, at whatever stage of their technological journey. Why Partner with Viatek? Agile: We re large enough to compete, small enough to be agile. We have the experience and expertise to bring you enterprise grade solutions without the associated cost and complexities. 23 locations across Australia: With both a regional and metro presence, we are on the ground understanding your business and community. Cloud Credentials: Privately owned data centres in Sydney and Melbourne plus seamless connectivity through to the public cloud. In-House Technical Expertise: Leverage our 24/7 Australian based, levels 1,2 & 3 service desk as well as our PMO and application development team. 10

11 Customer Acknowledgement Access4 does not supply services directly to customers. I acknowledge that any service request I make to Access4 is a general sales enquiry request only and will be referred to an affiliated Access4 partner, who will contact me and ultimately provide the services to me if I accept their service offering. In making any query to Access4, I acknowledge and accept Access4 s Privacy Policy (made available on the website or by direct request). Web viatek.com.au Phone Address itsales@viatek.com.au Level 1, 44 Gwynne Street Cremorne VIC