Accredited & Approved

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2 Accredited & Approved Tawasul Telecom has been providing MPLS Services with 24/7 support and monitoring to AT&T since 2011 supporting AT&Ts presence in the Middle East & North Africa region. As of 2003, AT&T is one of the four recommended Network Partners (NP) to provide MPLS services to end-users. Tawasul Telecom s connect has been approved by AT&T as an extension to AT&T s Enhanced VPN service, which is a highly resilient global MPLS service that is accredited by. AT&T and Tawasul Telecom have expanded the partnership, making Tawasul Telecom an authorized EVPN Service reseller in Kuwait, Bahrain, Oman, Palestine, Libya, Jordan, Lebanon, and Egypt.

3 What is Tawasul connect? Tawasul connect offers end-to-end connectivity by being the sole interface to order and deliver all the required network service components for the connectivity service. Tawasul connect offers the local community : Choice of a new & commercially competitive connectivity offering in-country on a globally consistent network platform and MPLS based VPN service approved by AT&T as an extension of its EVPN service that is accredited by. Redundant international access to the Net production environment via AT&T s -accredited Enhanced VPN service. Multiple levels of diversity on international cable routes, local infrastructure and local communication media. Application Awareness: via included Class Of Service (COS) to support applications that carry business data and transactional traffic where packet delivery is critical. Through Tawasul Telecom s in-country network nodes, the local community gains access to 5 international AT&T Backbone Access Points (BAP's) located in: Zoeterwoude (NL), Zurich, Hong Kong, Manassas (US) and Culpeper (US).

4 Service Architecture Tawasul Telecom s connect solution is based on the following service elements: Network Port offering international connectivity to the International Datacenters via AT&T s Enhanced VPN & Tawasul Telecom s connect networks Local leased line between the end-user s location and the Tawasul Telecom in-country network node Managed (Cisco) router at the end-user s location builds on top of the carrier s MPLS service an IP Sec tunnel network that secures the messages. The IP Sec tunnel is established between end-user locations and the nearest BAP by means of a Juniper VPN device (Juniper SSG 5), which is connected to the Tawasul connect router. The IP Sec tunnel terminates in a Juniper Concentrator, located in the BAP. In case that the primary MPLS service fails, the Juniper device (not the router) automatically recovers the lost IPsec tunnel over a backup path which is either an internet connection or another network partner s MPLS connection.

5 AT&T & TAWASUL TELECOM CONTRACTED, BILLED AND MANAGED DATA CENTER DATA CENTER DATA CENTER MPLS network MPLS network router router router VP Boxes VP Boxes VP Boxes BACKUP via INTERNET or other NP

6 Alliance Connect SILVER has developed VPN box configurations that end users can choose from to connect into. Alliance Connect Silver offers connectivity through: a private connection to the nearest Tawasul Telecom POP as a primary channel and a public Internet connection as a back-up channel. The primary private connection uses the Tawasul connect secure MPLS network to connect to. The Internet back-up is based on the public Internet. The Internet connection has to be provided by the customer (wiring, router). Customer may reuse an existing Internet connection to create a cost effective back-up path for Tawasul s private connection. The standard Alliance Connect Silver configuration protects against a failure of the primary router, private connection or the VPN box through automatic fall-over to the Internet back-up channel. The VPN boxes are co-located and interconnected via a local Ethernet segment.

7 Alliance connect SILVER customer LAN network Customer Location passive active VPN Boxes tawasul router internet backup connection secure leased line private network public internet end user, AT&T and Tawasul Telecom *The public internet line and related equipment are excluded from, AT&T & Tawasul Telecom.

8 Alliance Connect GOLD Alliance Connect Gold offers connectivity to through two private MPLS connections of the same speed. Tawasul Telecom provides 2 connect (private MPLS connections) terminating on redundant Tawasul in-country POPs and; ideally, using 2 different last mile providers. The Alliance Connect Gold configuration protects against a failure of the primary router, access line and the VPN box through automatic fall-over to the second line. By leveraging the Tawasul Telecom international network, Alliance Connect Gold offers the highest resiliency and service level. With Alliance Connect Gold it is possible to split types of traffic (e.g.interact and FileAct traffic from Browse traffic) and to route it over the second link, effectively load sharing the traffic on both links. The VPN boxes are co-located and interconnected via a local Ethernet segment.

9 Alliance connect GOLD Customer Location tawasul router passive secure leased line active VPN Boxes secure leased line private network customer LAN network tawasul router end user, AT&T and Tawasul Telecom

10 Alliance Connect GOLD ALTERNATE OPTION Alternatively the End User can buy one connection from Tawasul Telecom and the second connection from another approved network partner, however this setup provides less diversity in the local access line network. Alliance connect GOLD customer LAN network Customer Location passive active VPN Boxes router tawasul router secure leased line secure leased line private network Other network partner network end user, AT&T and Tawasul Telecom *The secure leased line and related router from the other network partner network are excluded from, AT&T & Tawasul Telecom.

11 connect Network Port Sizing The below table represents the recommended bandwidth sizing based on daily FIN Message Volumes of the End-User. It serves as a guide to select the appropriate bandwidth at the time of ordering. Daily FIN Message Volumes 0 11,000 11,001 22,000 22,001 45,000 45,001 91,000 91, , , , ,001+ IP Port Speeds 64 Kbps 128 Kbps 256 Kbps 512 Kbps 2 Mbps 4 Mbps 6 Mbps

12 SERVICE LEVEL Agreement (SLA) The below Tawasul connect SLA is agreed between Tawasul Telecom, AT&T & which guarantees the service performance as prescribed by. Metric On site intervention End to End Site Availability (Single connection) Core International Backbone Availablity to EMEA DC's * One-way Latency to EMEA DC's * Packet Delivery to EMEA DC's * Value 4 hours (from notification by AT&T) 95% 99.95% 200 ms 99.50% * EMEA DC's are the Data Centers in the Netherlands and Switzerland SLA values are subject to a customer site survey

13 OPERATIONAL support and reporting In order to maintain strict quality control, in case of an operational issue of any kind with the Alliance Connect service,, AT&T and Tawasul Telecom have agreed that the end-user will log all such trouble tickets with the regional Customer Service Centres. Reactive: Upon logging of a call, will analyse the fault. In case of a network related issue, will open a trouble ticket with AT&T who in turn will open a ticket with Tawasul Telecom. Proactive: Upon identifying a suspect problem in the network, Tawasul Telecom will notify AT&T and open a trouble-ticket and AT&T will in-turn notify to track and resolve. will follow-up with AT&T and AT&T will follow up with Tawasul Telecom towards resolution while remains the end-user s operational single point of contact. As per guidelines, Tawasul Telecom & AT&T will provide with detailed monthly incident & performance reports. Customer Service Center EMEA Asia Pacific Americas Telephone support@swift.com support@swift.com support@swift.com

14 BENEFITS Choice of a new & commercially competitive connectivity offering in-country. Local Contracting, Billing & Support in-country. Choice of in-country currency for billing. Choice of local in-country ISP for local access. Reliability: Network is multi-homed & fully redundant. Resiliency: Route diversity over terrestrial and sub-marine cable systems with no single point of failure. Security: A strictly separate, dedicated channel for each customer offers maximum data security. Application Awareness: via included Class Of Service (COS)

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