Centrex User Guide. (Version 2.0)

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1 Centrex User Guide (Version 2.0)

2 1. Welcome to CENTREX Welcome to CENTREX! We know you will be pleased with your new telephone service. You have selected a telecommunications system designed with you in mind to meet your business needs. CENTREX is Network Service; the features you will use and appreciate reside on WTT s premises. This means that the system is continually updated by WTT to ensure it remains state-of-the-art. In addition, CENTREX Service is monitored and maintained to the same exacting standards as the rest of WTT s network. CENTREX is unique. You will find it different, but richer in many ways than other systems you have used in the past. Please take a few minutes to review this User Guide. It has been designed to help you easily realize the benefits of your CENTREX Service. 2. Tone Glossary Dial Tone A continuous tone which informs you that dialing may commence. Busy Tone An interrupted tone (once per second) which informs you that the station or party you are calling is busy. Recorder Tone A fast busy tone informs you that the trunk group you are calling is busy or that improper use of your telephone or restricted operation was attempted. Special Dial Tone Three beep tones followed by a steady dial tone informs you that you may proceed with feature activation. Confirmation Tone Two short bursts of tone followed by silence. This informs you that the feature you established was successfully completed. Call Waiting Tone A single short burst of tone, repeated only once after 10 seconds, informs you that a call is waiting for your line. Message Waiting Tone A series of short stutter tone that you hear when you pick up your telephone. This is the WTT Messaging Centre notifying you that you have new messages in your mailbox. 2

3 3. Knowing and using your telephone These are ordinary telephone operations you need every day. Forwarding, transferring and conferencing are some that are frequently used. Their operating instructions, and others, are provided in this booklet. As well, the following describes some of the physical characteristics of most single line telephone sets: Button When activated, this button signals the network to give you access to one of the CENTREX Features, such as Call Transfer. Hold Button A call in progress can be placed on hold by depressing the HOLD button, (if your phone has no hold button, press the FLASH button then * 1 0 Followed by placing the handset on-hook. To continue with the call, lift the handset off-hook and resume the conversation. 4. Call Transfer You can transfer a call to another person. You can also talk privately with the person you are transferring the call to. To Transfer 1. Press FLASH once. 2. Listen for the special dial tone. The original party is automatically placed on hold. 3. Dial the number you wish to transfer the call to. Announce the call. 4. Replace the handset. If the Called Directory Number is Busy or Does Not Answer 1. Press FLASH twice. You are now connected to the original party. Take a message or have the caller call back. 2. Replace the handset. Peter picks up a call at the office from one of Paul s customers. He is unable to answer the caller s question and so, using the Call Transfer feature FLASH key, transfers the call to Paul s mobile phone. He talks privately with Paul for a moment explaining the question before he completes his call transfer. 5 Conference 3 The Conference 3 allows you to add one additional party (internal or external) to an existing conversation. 3

4 To Conference 1. Advise the original party that you are establishing a Conference Call. Press FLASH once. 2. You will hear three beeps followed by a dial tone. The original party is automatically placed on hold. 3. Dial the number of the person you are adding to the call. When the person answers you can talk privately. If there is no answer, or it is busy, press FLASH twice and you are back with your original party. 4. Press FLASH once and you now have a 3-party conference call. To Release the Conference 1. Press FLASH twice and you are back with your original party. Peter calls Paul to discuss their meeting schedule. They need to know about the itinerary of another meeting participant, Mary. Paul calls Mary, using the Conference 3 feature (by pressing the FLASH key), and the group confirms their schedule. 5. Call Forwarding You can program your phone set to redirect or Forward incoming calls to another telephone or voice mailbox. To Forward Your Calls All Calls 1. Lift the handset. Listen for the dial tone. 2. Dial * Listen for the special dial tone. 4. Dial the telephone number your calls are to be Forwarded to (remember to include 9 if applicable). 5. Listen for the confirmation tone and replace the handset. * 0 5 Busy 1. Lift the handset. Listen for the dial tone. 2. Dial * Listen for the special dial tone. 4. Dial the telephone number your calls are to be forwarded to (remember to include 9 if applicable). 5. Listen for the confirmation tone and replace the handset. * 0 6 4

5 No Answer 1. Lift the handset. Listen for the dial tone. 2 Dial * Listen for the special dial tone. 4 Dial the telephone number your calls are to be forwarded to (remember to include 9 if applicable). 5 Listen for the confirmation tone and replace the handset. * 0 7 To Cancel Call Forwarding All calls # lift the handset and dial # Listen for the confirmation tone. Replace the handset. Busy 1. Lift the handset and dial # Listen for the confirmation tone. Replace the handset. # 0 6 No Answer 1. Lift the handset and dial # Listen for the confirmation tone. Replace the handset. # 0 7 Points To Remember You can still make calls. Calls to all your lines will be forwarded automatically. If you are using WTT s MESSAGEMASTER Service, please refer to either the Call Answer or Voice Mail User Guides. Peter and Paul are both out of the office. Peter uses Call Forwarding to redirect his calls from his office telephone to his mobile phone. Paul, who is visiting customers, redirects his calls to his MESSAGEMASTER Service. 6. Call Pick up Calls ringing on co-workers telephones can be answered or picked-up by an individual within a predetermined Call Pickup group, so you don t have to get up to answer the call. 5

6 To Answer a Call in Your Group 1. Lift the handset. 2. Dial * 2 4. A click is heard, and you are automatically connected to the incoming call. * 2 4 Points To Remember. You will pick up the first call that comes into your Call Pickup Group. Mary, Peter and Paul share a Call Pickup Group. While Mary and Peter are away at a meeting, Paul hears a phone ringing. He lifts the handset of his telephone, dials the call Pickup Code and answers a call ringing at Mary s telephone. Paul doesn t need to leave his own desk; he immediately answers the calling person s questions and then resumes his work. 7. Speed Call You can store up to 18 numbers on a Speed Call list. Stored numbers can be dialed by pressing the key and * a one or two-digit code. To set 2-digit Code 1. List the handset. 2. Dial * 0 2, listen for special tone. 3. Dial the Speed Call code, any number between 40 and Dial the number (include 9 if applicable) to be stored. 5. Press # 6. Replace the handset. * 0 2 Code # To Use Speed Call 1. List the handset. 2. Dial * 3. Dial the appropriate two-digit Speed Call code (40-49) * Code Mary need to call many suppliers. She stores the phone numbers using Speed Call codes (i.e ) To set 1-digit Code 1. List the handset. 2. Dial * 0 3, listen for special tone. 3. Dial the Speed Call code, any number between Dial the number (include 9 if applicable) to be stored. 5. Press # * 0 3 Code # 6

7 6. Replace the handset To Use Speed Call 1. List the handset. 2. Dial * 3. Dial the one-digit Speed Call code (2-9) * Code Mary needs to call many suppliers. She stores the phone numbers using Speed Call codes (i.e. 2-9) 8. Message Waiting If you are out, or don t answer your phone, a caller can leave a message for you in your messaging mailbox. You can tell if a message is waiting for you by checking to see if your Message Waiting indicator is on, or by hearing a stuttered dial tone when the handset is lifted. To Retrieve A Message The Message Waiting indicator is on, a stuttered dial tone is heard. Dial * 1 8 and follow the Messaging Centre s Voice prompt to retrieve your message. * 1 8 Points To Remember The Message Waiting feature is used with WTT s MESSAGEMASTER Service. While Mary is on the telephone, another call comes in and is automatically call forwarded to her messaging mailbox. Mary is alerted by a Message Waiting lamp indicator or a stuttered dial tone that a caller has just left a message. When Mary s call is completed, she can retrieve the message by following her messaging service access procedure. 7

8 9. Call Waiting Call Waiting alerts you with a special tone that indicates a second call is waiting to be answered. To Use Call Waiting When you hear a tone through the handset, Press FLASH once. The first call is put on hold automatically. To Return To the First Call Press FLASH once. The second call is put on hold automatically. To End Current Call Replace the handset. Your telephone will ring. Lift the handset and you are now connected to the held party. Suspend Call Waiting Suspend Call Waiting lets you have an uninterrupted call. When you hang up, Call Waiting is reactivated Before A Call Press * 0 1 Listen for dial tone * 0 1 Dial the outgoing number Points To Remember You can alternate between calls by repeating the steps above. Peter is having a conversation with a customer. He hears a Call Waiting tone which alerts him about another incoming call. He excuses himself from the first call, answers the second, and then returns to the original conversation. 8

9 10. Last Number Redial Last Number Redial enables you to have a fast redial. 1. Lift the handset. 2. Press # # # # Peter calls Mary. But Mary is not around. Then Peter presses # # to have Mary s number redialed. 11. Calling Number Display Calling Number Display shows the telephone number of the person that is calling you on the screen of your display phone. If you have subscribed to this service, the calling number will be displayed between the first and second ring. Messages That May Be Displayed (The exact wordings are dependent on your display device. Please refer to the user guide of your display device). Private number The caller has blocked the display of his/her number. Unknown number or The calling number is not available such as payphone numbers. Long distance Receiving an international call. No information Your display device could not receive the calling information properly. Point To Remember To take advantage of this service, you need either a caller display telephone or a caller display unit which can be used with your exiting telephone. You are expecting an important customer call and don t want to be engaged by other calls. As soon as your phone rings, you will know if it is the call you are waiting for. If it is not, you can take the number down or let the call be answered by your messaging mailbox and call back later. 9

10 12. Calling Number Blocking Calling Number Blocking lets you decide whether to display your number to the person you are calling. You can choose either Per Call Blocking or Per Line Blocking. Per Call Blocking Unless you advise WTT, your number will automatically be displayed to the person you are calling. If you do not wish your number to be displayed for a particular call, dial to activate Per Call Blocking To Activate the Per Call Blocking Function for A Particular Call 1. Lift the handset and listen for the dial tone. 2. Dial Listen for the special dial tone. 4. Dial the telephone number (remember to include 9 if applicable) Per Line Blocking If you have already registered for Per Line Blocking, your calling number will not be displayed to the called party. To deactivate the Per Line Blocking function for A Particular Call 1. Lift the handset and listen for the dial tone. 2. Dial Listen for the special dial tone. 4. Dial the telephone number (remember to include 9 if applicable) Points To Remember Even if you are an unlisted or ex-directory customer, you still need to activate Per Call Blocking or apply for Per Line Blocking if you do not want to display your telephone number. Calls to emergency hotline 999 cannot be blocked. 10

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