CustomChoice Quick Reference Guide

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1 CustomChoice Quick Reference Guide ACTIVATE DEACTIVATE Anonymous Call Rejection *77 *87 Call Forwarding *72 *73 Call Waiting *70 Continuous Redial *66 *86 Last Call Return *69 *89 Priority Call *61 *81 Selective Call Forwarding *63 *83 Speed Calling 8 *74 Speed Calling 30 *75 Update Center (your area code) 8052 Any questions call: Small Business Group Home Office Consulting Center or call your account representative. Some services not available in all areas. Price does not include other charges such as CALC, zone increment, EAS or taxes. Caller ID, Call Waiting ID and Call Waiting Deluxe require compatible display equipment. The display unit shows the listed name and number of the phone line your caller is using. Not all numbers and/or names will be displayed, logged or rejected. Calls from rejected numbers will not be displayed on the Caller ID unit. Call Waiting will not operate when a Three Way Conferencing call is in progress. Some business or public telephone systems may not have *82 unblocking capabilities. Voice Messaging requires use of a touch-tone phone. Selective Call Forwarding and Priority Call may not operate on blocked and certain other calls. The same special ring is used for Custom Ringing, Priority Call and Long Distance Alert. If you have these services, you may not be able to distinguish between calls. Priority Call and Continuous Redial work with most local and some long distance numbers within your area. Measured service and long distance charges may apply for completed Three Way Conferencing, Last Call Return, Continuous Redial and forwarded calls. Remote Access Forwarding and Scheduled Forwarding cannot both be ordered on the same phone line. Offer valid for business customers only. Not all services are available in all areas. Other restrictions and limitations may apply for the listed services. Prices subject to change. All 24 features are available only where facilities permit. Ask your sales consultant for more information. INSTRUCTION GUIDE CustomChoice for Business 2000 Qwest Communications International Inc. 11/00 S89199 Includes your choice of 24 popular calling features, plus exclusive discounts just for CustomChoice subscribers see page 18.

2 Welcome Thank you for selecting CustomChoice for Business. Before you start, please take a moment to look over this Instruction Guide and familiarize yourself with the CustomChoice features you ve chosen. By the way, if you re browsing through this guide and you see another feature you d like to add to your package, just give us a call. With CustomChoice, you can always add or change features anytime you like without an activation charge ever. You ll also want to refer to the instructions included with any equipment you ve purchased, such as the Venture phone. And remember, if you ever have any questions about CustomChoice, help is a phone call away at! Or visit Note: If you ve ordered Business Voice Messaging Service or any other optional feature, please refer to the Instruction Guide you should have received in a separate mailing. Getting Started Several of these features are activated with the switchhook button. You may know this as the receiver or hang up button, or your phone may have a Recall or Flash button that performs the same function. When an instruction calls for you to press the switchhook, quickly press the button down firmly as far as it will go and release it immediately. When this is done properly, you will hear three short tones, followed by a continuous dial tone. Always make sure you hear the continuous tone before proceeding to the next step. Look for these buttons on your phone RCL FLASH Receiver or Recall button Flash button Hang Up Button Contents Call Waiting Call Waiting ID Call Waiting Deluxe Long Distance Alert Last Call Return Caller ID Custom Ringing Anonymous Call Rejection Do Not Disturb Continuous Redial Three Way Conferencing Priority Call Speed Calling Speed Calling Hunting Message Waiting Indication Audible/Visual Call Transfer Call Forwarding Busy/Don t Answer/Overflow Call Forwarding Variable Selective Call Forwarding Remote Access Forwarding Scheduled Forwarding Optional Features

3 Call Waiting Options There are three Call Waiting Options available with CustomChoice: ➊ Call Waiting tells you when someone else is trying to call. You can then put the first person on hold and answer a second call. ➋ Call Waiting ID works together with a special Caller ID unit. It sends you a tone when someone is trying to call and shows the second caller s name, so you can decide if you want to take the call. ➌ Call Waiting Deluxe works with selected Qwest telephone equipment. This feature sends a special tone when someone else is trying to call and gives you several easy options to handle the call, depending on the type of telephone you have. Call Waiting ID See who it is before answering Call Waiting on your special Call Waiting ID display unit. ➊ When you hear the Call Waiting tone, check your Call Waiting ID display to see who is calling. ➋ If you want to answer, press and release the switchhook or to put the first call on hold and answer the second call. To temporarily turn off ➊ Follow the same instructions for turning off Call Waiting. Know who s calling before you answer the Call Waiting tone. You can turn off Call Waiting temporarily if you don t want to be interrupted by the Call Waiting tone. Call Waiting Don t miss important calls when you re on the phone. Switch to the second call without losing the first one. ➊ When you hear the Call Waiting tone, quickly press and release the switchhook or to answer the second call. ➋ Press again to switch back. To temporarily turn off ➊ Press *70 and listen for three brief tones, then a normal dial tone. ➋ Dial the phone number you wish to call. Call Waiting will be restored automatically when you hang up. To temporarily turn off with a call in progress ➊ Press and release the switchhook or to put your call on hold. ➋ Listen for three brief tones and a normal dial tone, then press *70. ➌ Press the switchhook or again to continue your call without interruption. Call Waiting will be restored automatically when you hang up. Call Waiting Deluxe This is a special option available with selected Qwest telephones. Manage incoming calls easily and efficiently. When you hear the Call Waiting Deluxe tone (slightly different than the regular Call Waiting tone), your phone display will show the name and number of the incoming caller. Depending on the type of phone you have, you ll be able to: ➊ See who s calling before you answer. ➋ Send an incoming caller directly to Business Voice Messaging Service. ➌ Send a message asking a new caller to please hold. ➍ Add a new call in with your existing call. ➎ Switch back and forth between calls. ➏ End a current call and accept a new call. Before you start, please review the instructions and video included with your phone. Don t forget, in order to activate your services, you need to call the toll-free number included in the phone instructions. To temporarily turn off while using a modem ➊ Store *70 as part of your dial-up number, so that Call Waiting will be turned off automatically when you go online. This will protect your modem connection from being disrupted. Call Waiting will be restored automatically when you log off. Long Distance Alert SM This distinctive ring or Call Waiting tone lets you know when the incoming call is long distance. 4 5

4 Last Call Return Anonymous Call Rejection Caller ID lets you return important calls at your convenience and ignore the calls you don t want. Use Custom Ringing to separate calls for each employee or department of your business. It s especially helpful for those who have a home office. You ll always know to answer those calls in a professional manner. The phone stops ringing before you reach it. Now you can find out who called, and if you choose, automatically redial the number. ➊ To find out the number of your last caller, press *69. (Blocked numbers will not be announced.) ➋ To return this call, simply press 1. ➌ If the call you are trying to return is busy, hang up and your phone will continue to redial the busy line for up to 30 minutes. A distinctive ring will notify you when the line is no longer busy. ➍ If you do not want to keep trying the number, press *89. Caller ID Know who is calling before you answer the phone. The Caller ID display unit shows the caller s name and number. It also keeps a log of your most recent calls. ➊ A display unit attached to your phone shows the caller s name and number of most incoming calls after the first complete ring. ➋ The name, number, date and time of most calls are automatically stored. ➌ If Private or Anonymous displays on your Caller ID unit, it means that the person calling has chosen to block their name and number. If Unknown, Unavailable, or Out of Area is displayed, the person is calling from an area where Caller ID is not available. Custom Ringing Know who the call is for without picking up the phone. Up to four people at your business can have their own distinctive ring. No additional equipment or wiring needed. Up to four phone numbers are assigned to your business for you to distribute. Each number has its own ring. (They can have their own listing in the Qwest Dex Directory as well, for an additional charge.) If you have Call Waiting, the tone is different for each Custom Ringing number as well. If you have a home office, you can combine an Additional Line with Custom Ringing. This will tell you whether your personal line or business line is ringing without having to interrupt your task. Reject incoming calls if the caller has blocked their information from being shown on your Caller ID display. ➊ To turn on, press *77. ➋ Your phone won t ring if someone calls from a blocked line. ➌ To turn off, press *87. ➍ Blocked callers can get through on a per-call basis by dialing *82 before placing the call. ➎ An incoming blocked long distance call is billed to the caller, even if the call was not completed due to Anonymous Call Rejection. ➏ Some business or public telephone systems may not have *82 unblocking capabilities. Do Not Disturb Tired of those after-hours calls? Your phone won t ring during the times when you don t want to be disturbed. ➊ A pre-set schedule will not allow your phone to ring between 10pm and 6am, 7 days a week. Callers will hear a greeting that says you re not accepting calls. If you have Business Voice Messaging Service callers can then leave a message. ➋ To change your schedule to meet your business needs, call the Update Center by dialing (your area code)-8052 from any touch-tone phone. ➌ The first time you call, use 1234 as the temporary code, then follow the instructions to set up your own security code. ➍ Select Do Not Disturb from the menu, then follow the prompts. ➎ For help, call Avoid getting interrupted by callers who won t identify themselves. 6 7

5 Spend your time more productively with Continuous Redial doing the work for you. Three Way Conferencing is a great way to keep everybody on the same page! Make business plans and hold meetings with 3 people at the same time. Give important clients the attention they expect with Priority Call. Continuous Redial No time to try back after a busy signal? Let your phone do the work automatically. ➊ After the busy signal, hang up, then press *66. ➋ Hang up again. Continuous Redial will continue dialing the number for up to 30 minutes. ➌ A special ring tells you when the line is no longer busy. Simply pick up the phone to connect your call. ➍ Activate Continuous Redial on up to 15 numbers at a time. Works with most local and some long distance numbers. ➎ To cancel press *86. Three Way Conferencing Talk to two people in separate locations at the same time. This great feature brings up to three people together to a virtual conference table. Three Way Conferencing can connect both local and long distance calls. To connect a second party to your current call ➊ Press the switchhook or to put the first person on hold. ➋ When you hear a normal dial tone, call the second person. ➌ Press the switchhook or again to connect all three of you. ➍ If the second person doesn t answer, press the switchhook twice to cancel and continue talking to the first person. ➎ To hang up the second call, press the switchhook or again. The original call ends when the first person hangs up. Priority Call Many businesses have customers or suppliers who need priority attention. A unique ring identifies those callers before you answer. ➊ Store up to 15 phone numbers to be identified with a unique ring. ➋ To create and change your Priority Call list, press *61. ➌ If you have Call Waiting, your Priority Calls will be identified by a special tone when you are on another call. ➍ To cancel, press *81. Speed Calling 8/30 Dial your most important and frequently called numbers with simple one or two digit codes. To program Speed Calling 8 ➊ Give each number a one-digit code from 2 to 9. ➋ Press *74. ➌ Enter the one-digit code, then the phone number. Listen for the tone. To program Speed Calling 30 ➊ Give each number a two-digit code from 20 to 49. ➋ Press *75. ➌ Press the two-digit code, then the phone number. Listen for the tone. To call ➊ Press the code for the person you re calling, followed by the # key. Hunting Hunting automatically routes incoming calls through a group of predefined numbers until an open line is available to complete the call. This is programmed by Qwest. Message Waiting Indication If you have Business Voice Messaging Service, your CustomChoice package gives you two ways to find out if you have voice messages waiting for you. Choose either or both, depending on your phone equipment. Audible: You ll hear an interrupted dial tone when you pick up the receiver if you have new messages that haven t been listened to yet. Visual: Specially-equipped phones have a message waiting light. If you need more dialing capacity, choose Speed Calling 30. Reach your 30 most frequently dialed numbers with only two digits. This feature rolls over calls from your first line to a second line. 8 9

6 Call Transfer Call Forwarding Variable One call gets your customer to the right place. With Call Forwarding Busy, Don t Answer and Overflow, calls are only forwarded if you don t pick up. Call Transfer lets you direct a call to any other phone, inside or outside your business, or to a wireless phone. With Call Transfer, calls reach the right person, freeing your line for more calls. How To Use Call Transfer ➊ Press and release the switchhook and listen for the dial tone. ➋ Dial the phone number you want to transfer the call to. ➌ When the phone rings, hang up, or stay on the line to announce the call, then hang up. ➍ If the number you transfer to is busy, unanswered, or a wrong number, press the switchhook twice (pausing between) to return to the original call. Call Forwarding Options There are several types of Call Forwarding available with CustomChoice. You ll have the option to set up permanent forwarding numbers that you want calls to go to when your line is busy and/or you don t answer, and you can also program your own variable numbers for other situations. Call Forwarding Busy When a call comes in and your line is busy, the call can forward to a specific number that was programmed by Qwest when you ordered your service. Call Forwarding Don t Answer Whenever you don t answer after a predetermined number of seconds, your calls can be forwarded to a specific number that has been programmed by Qwest when you ordered your service. Don t miss calls while you re out. This Feature lets you activate and change numbers from your office phone. Forward your calls to a selected local, long distance or wireless number. You can still make outgoing calls while Call Forwarding is in effect. To activate forwarding and change numbers while away from your office, refer to Remote Access Forwarding on page 12. ➊ Press *72. ➋ After a second tone, dial the number you want your calls forwarded to. ➌ When the phone is answered, hang up. ➍ If the phone is busy, or no one answers the number you want your calls forwarded to, repeat the first two steps. You ll hear two quick tones. Call Forwarding is then activated. ➎ A short ring on your phone each time a call is forwarded reminds you Call Forwarding is active. ➏ To cancel, press *73. Selective Call Forwarding Choose the specific callers you want to forward to a local, long distance or wireless number. Use it for only those critical calls you don t want to miss. ➊ Press *63. ➋ Select up to 15 different numbers to forward. ➌ To cancel, press *83. When Call Forwarding Variable is on, you ll hear a short ring on your phone as a reminder each time a call is forwarded, but you won t be able to answer. Select only certain calls to be forwarded when you are out. Call Forwarding Overflow This feature allows calls to be forwarded to only numbers inside your system. When you want all calls to be handled and distributed within the office, this is the forwarding feature for you

7 Great when an unexpected situation keeps you from getting back to the office to change your forwarding. Remote Access Forwarding Now you don t have to go back to your office to forward your calls to another location. Just call in from any touch-tone phone to turn your forwarding on, off, or to change your forwarding number. First, set up Remote Access Forwarding ➊ Call the Update Center at (your area code)-8052 from any touch-tone phone. ➋ If prompted, enter your area code and telephone number. ➌ Enter your temporary Security Code ➍ Enter a permanent 4-digit Security Code. ➎ You are now ready to forward your calls. Now you can forward your calls ➊ Call the Update Center at (your area code) ➋ Enter your permanent Security Code. ➌ Select Remote Access Forwarding and listen to the Main Menu. ➍ Press 1 to forward calls. ➎ Enter the 10-digit number to which you want your calls forwarded. You must include the area code even if it s a local call. There are no charges for local calls, only for long distance calls. ➏ Listen to the recorded voice to confirm your entry. If the number is correct, hang up. (If not, return to the Main Menu.) When Remote Access Forwarding is ON You have several options for changing your service. From the Main Menu: ➊ Press 1 to cancel Forwarding. ➋ Press 2 to enter a new forwarding number. ➌ Press 3 to change your Security Code. ➍ Press * to disconnect. Special Tips ➊ Press * to cancel or exit what you re doing. ➋ Press 0 to repeat a menu. ➌ Press # to complete an entry. ➍ To change your security code, select Personal Options from the first menu in the Update Center. Warning Please check the confirmation letter you received with this guide to see if Remote Access Forwarding has been ordered for your phone. If you did not intend to order Remote Access Forwarding, please contact us immediately. Otherwise, unauthorized parties could use your service, resulting in long distance charges being added to your bill

8 Businesses with regular hours can save time and avoid forgetting to forward their calls. Scheduled Forwarding Make sure your calls are forwarded to the right place at the right time automatically. And, if plans change, you can use the Basic Non-Scheduled forwarding feature to temporarily change your forwarding number without erasing your regular schedule. Or, you can choose to turn all your forwarding off at other times. First, set up your Security Code ➊ Call the Update Center at (your area code)-8052 from any touch-tone phone. ➋ If prompted, enter your area code and telephone number. ➌ Enter your temporary Security Code ➍ Enter a permanent 4-digit Security Code. To set up your Forwarding schedule ➊ Press 3 at the Main Menu to Enter your Schedule. ➋ Press 1 at the Schedule Menu to add a new entry. ➌ Select a day of the week from 1 to 7, starting with Monday as 1. ➍ Enter the times of day that you want your calls forwarded. You ll only need to enter times for the first day you set up, then you can use the Copy function if the times and phone numbers are the same each day. Be ready to enter the start time, end day (you can forward overnight to a different day), end time and telephone number to forward to. At each step, you will hear your entry played back to be sure it s OK. ➎ After each entry, you have two options: Press 1 to add another entry on the same day. Press * to return the Schedule Menu for more options. ➏ For each subsequent day that you schedule, you have two options: Press 1 to use the same hours and phone numbers that you just specified for another day. (Copy Function) Press 2 to enter different hours or phone numbers. ❼ Press * when your schedule is complete. Your schedule will be turned on automatically. What you can do when Scheduled Forwarding is ON To get to the Main Menu, call the Update Center as shown on the previous page. Enter your area code, phone number and security code if asked. ➊ Press 1 to Turn Scheduled Forwarding off. This will turn all forwarding off. ➋ Press 2 to switch to Basic, Non-Scheduled Forwarding. Sometimes, you may want to turn off your schedule and forward calls to another number temporarily. Your schedule will be automatically saved for you and ready to use when you activate Scheduled Forwarding again. Just follow the prompts to enter your temporary forwarding number. All calls will forward to this number until you turn Scheduled Forwarding back on. ➌ Press 3 to Edit your Schedule. When you need to make changes in your forwarding schedule, press: 1 to add entries, then select days and times as you did before. 2 to change existing entries in your schedule. Listen and press the number for the day of the week you want to change. You ll hear what the schedule is for that day and have the chance to either keep it or change it. 3 to remove entries from your schedule. 4 to hear the contents of your schedule. ➍ Press 4 to change your Security Code. Follow the prompts to enter a new 4-digit code. Continued on page

9 Scheduled Forwarding continued What you can do when Basic, Non-Scheduled Forwarding is ON If you ve switched to Non-Scheduled forwarding, and you re ready to use your Schedule again, you ll need to switch back. Or, you can change the phone number you want calls to go to. From the Main Menu: ➊ Press 1 to turn Non-Scheduled Forwarding off. This will turn ALL forwarding off. It will not turn your Schedule back on. To do that, choose Change or Switch Forwarding below. ➋ Press 2 to change or switch Forwarding. When you need to make changes or switch forwarding, press: 1 to change your Non-Scheduled forwarding phone number. 2 to switch back to Scheduled Forwarding. 3 to edit your Schedule. 4 to change your Security Code When all Forwarding is off The Main Menu is a little different if both Scheduled and Non-Scheduled Forwarding have been turned off. Choose from the options below: ➊ Press 1 to turn Non-Scheduled Forwarding ON. ➋ Press 2 to turn Scheduled Forwarding ON. ➌ Press 3 to edit your Schedule. ➍ Press 4 to change your Security Code. Warning Please check the confirmation letter you received with this guide to see if Scheduled Forwarding has been ordered for your phone. If you did not intend to order Scheduled Forwarding, please contact us immediately. Otherwise, unauthorized parties could use your service, resulting in long distance charges being added to your bill. Notes: 16 17

10 Great value is only one of the benefits your CustomChoice package offers. It gets even better! As a CustomChoice subscriber, you re now eligible to receive exclusive discounts on other popular Qwest services and phone equipment. Check it out! Business Voice Messaging Service Make sure all your calls are answered, even when you re out or on the other line. Callers hear your greeting and can leave a detailed message. And, since Message Waiting Indication is included in your CustomChoice package, you ll know when a message arrives. Qwest.net OfficeWorks Everything you need to get your business on the Web and working for you, with your own Web site, tied to your own Domain Name ( and unlimited Internet access. Minutes Free Calling Plan The name says it all! This long distance plan offers you 100 FREE local long distance direct-dialed calls each month, together with a competitive 9 per minute for any additional minutes! And, there s no monthly charge, no sign-up fee and no monthly minimum volume commitments. Qwest also offers several other long distance calling plans to suit your needs, all with straightforward pricing and competitive rates. Call for details. All discounts and offers good for a limited time only. Local long distance is intralata intrastate and intralata long distance service offered in our incumbent 14-state region. Federal law prohibits Qwest from providing interlata services in Arizona, Colorado, Idaho, Iowa, Minnesota, Montana, Nebraska, New Mexico, North Dakota, South Dakota, Oregon, Utah, Washington and Wyoming. Specifically, Qwest cannot provide interlata long distance originating in these states. The long distance service provided pursuant to FCC tariff and any applicable state tariffs, which may be amended from time to time. Terms and conditions are subject to applicable law. State, federal and local taxes and surcharges and monthly USF fees will apply. 18 Qwest Wireless We call it your office phone to go with superior digital sound quality, longer battery life and all the Qwest features you re already familiar with! CustomChoice entitles you to discounted prices on a PCS phone, and on optional One Number Service that lets you use your business phone number as your PCS phone number. Telephone Equipment Qwest telephone equipment is especially designed to work together with your CustomChoice features. We offer great discounts on our most fully featured models, many with on-screen feature displays, including Caller ID, plus a Message Waiting Indication light that works with Qwest Business Voice Messaging Service. 3-Line Venture Phone The fully-featured, low-cost alternative to PBX or key systems easily grows with your business, expanding to a key system of 8 phones supporting up to 17 lines Qwest Communications International Inc. 11/ Qwest Communications International Inc. 11/ Qwest Communications International Inc. 11/ Qwest Communications International Inc. 11/00 Update Center (your area code) 8052 Update Center (your area code) 8052 Update Center (your area code) 8052 Update Center (your area code) 8052 Speed Calling 30 *75 Speed Calling 30 *75 Speed Calling 30 *75 Speed Calling 30 *75 Speed Calling 8 *74 Speed Calling 8 *74 Speed Calling 8 *74 Speed Calling 8 *74 Selective Call Forwarding *63 *83 Selective Call Forwarding *63 *83 Selective Call Forwarding *63 *83 Selective Call Forwarding *63 *83 Priority Call *61 *81 Priority Call *61 *81 Priority Call *61 *81 Priority Call *61 *81 Last Call Return *69 *89 Last Call Return *69 *89 Last Call Return *69 *89 Last Call Return *69 *89 Continuous Redial *66 *86 Continuous Redial *66 *86 Continuous Redial *66 *86 Continuous Redial *66 *86 Call Forwarding *72 *73 Call Forwarding *72 *73 Call Forwarding *72 *73 Call Forwarding *72 *73 Anonymous Call Rejection *77 *87 Anonymous Call Rejection *77 *87 Anonymous Call Rejection *77 *87 Anonymous Call Rejection *77 *87 ACTIVATE DEACTIVATE ACTIVATE DEACTIVATE ACTIVATE DEACTIVATE ACTIVATE DEACTIVATE

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