Cisco Unified Communications Domain Manager manual configuration

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1 Cisco Unified Communications Domain Manager manual configuration This section describes how to manually configure Unified Communications Domain Manager with customer onboarding provisioning data. This section includes procedures that describe how to: Provision cluster configuration information for the following Unified Communications applications: Cisco Unified Communications Manager Cisco Unity Connection Cisco Unified Communications Manager IM and Presence Service Set up the dial plan Create the logical connections to enable call routing using trunks Set up providers or resellers, customers, divisions, locations, endpoints and end-users Note You can also populate your Unified Communications Domain Manager with customer onboarding provisioning data using bulk loader procedures. For more details, see Unified Communications Domain Manager Bulk Loader cluster deployment checklist and procedures (Optional) LDAP configuration checklist, page 2 Unified Communications Manager: Cluster checklist and procedures (publisher and subscribers), page 3 Cisco Unity Connection: Cluster checklist and procedures, page 18 Call routing checklist and procedures, page 27 Cisco Unified Communications Manager IM and Presence Service cluster checklist and procedures, page 32 (Optional) Cisco Emergency Responder configuration checklist and procedures, page 34 Configure ERLs and ELINs for phones, page 42 OL

2 (Optional) LDAP configuration checklist Cisco Unified Communications Domain Manager manual configuration Hardware groups configuration checklist and procedure, page 44 Customer, division, and location: Configuration checklist and procedures, page 45 Phone registration and configuration checklist and procedures, page 61 End user configuration checklist and procedures, page 65 (Optional) LDAP configuration checklist Before you configure LDAP for Cisco Unified Communications applications, you must configure the LDAP integration with Cisco Unified Communications Domain Manager. If you are using LDAP for authentication, and the PBX device is LDAP aware, you must create new users in the LDAP server so you can update the users and edit the passwords. Configure the security profile that you select for the end user to use LDAP for all authentication to ensure that the authentication functions properly. Step 1. Make the PBX device LDAP aware. 2. Make voic server LDAP aware. 3. Add end-user security profile. Where to configure Network > PBX Devices Network > Voic Servers Setup Tools > Security Profiles More information See Make the PBX device LDAP aware, on page 2 See Make voic server LDAP aware, on page 3 See Add end-user security profile, on page 3 Make the PBX device LDAP aware Navigate to Network > PBX Devices. Select the name (active text link) of the applicable Unified Communications Manager server. Check the LDAP Aware check box. Click Modify. LDAP integration is now enabled for the selected Unified Communications Manager server. 2 OL

3 Make voic server LDAP aware Make voic server LDAP aware Navigate to Network > Voic Servers. Select the name (active text link) of the applicable Cisco Unity Connection server. Check the LDAP Aware check box. Click Modify. Add end-user security profile Add a security profile to authenticate end users on Unified Communications Domain Manager from Setup Tools > Security Profiles. When adding end users to the Unified Communications Domain Manager location, select the security profile that you added in the preceding step. Note In this scenario, the end-user credentials are different for Unified Communications Domain Manager self-care and UC applications. The UC application is LDAP-integrated and Unified Communications Domain Manager is not LDAP-integrated. The Unified Communications Domain Manager can detect, however, that the Unified Communications application is LDAP-integrated. Unified Communications Manager: Cluster checklist and procedures (publisher and subscribers) Step 1. Add the publisher for the Unified Communications Manager cluster. 2. Add the subscriber servers to the Unified Communications Manager cluster. Where to configure Network > PBX Devices > Add Publisher Information Network > PBX Device > ClusterName > Servers > Add Subscriber(s) Information More information See Add publisher for Unified Communications Manager cluster, on page 5. See Add Unified Communications Manager subscribers to cluster, on page (Optional) Configure LDAP integration. Cisco Unified CM Administration > System > LDAP > LDAP System See Static Unified Communications Manager configuration for LDAP integration, on page 8. OL

4 Unified Communications Manager: Cluster checklist and procedures (publisher and subscribers) Step 4. Adjust AXL throttling. Where to configure Network > PBX Devices > CCM Cluster More information Configure the Minimum AXL Interaction Time list on the cluster page as Add the Unified Communications Manager Groups: Phones. 6. Add the Unified Communications Manager Groups: Trunks. Network > PBX Devices > ClusterName > Groups > Add Network > PBX Devices > ClusterName > Groups > Add Repeat as required for load balancing on large deployments. See Add Unified Communications Manager groups: Phones, on page 11. Repeat as required for load balancing on large deployments. See Add Unified Communications Manager groups: Trunks, on page Add the media resource groups. Network > PBX Devices > ClusterName > Media Services > Media Resource Groups > Add See Add media resource groups, on page Add the media resource group lists. 9. Load static configuration. Network > PBX Devices > ClusterName > Media Services > Media Resource Group Lists > Add Network > PBX Devices > ClusterName > Load Static Config See Add media resource group lists, on page 13. See Load static configuration to initialize the PBX, on page Import or refresh Unified Communications Manager items. Network > PBX Devices > ClusterName > Import/Refresh CCM Items > Check All Items > Import Refresh Items See Import or refresh Unified Communications Manager items, on page Import service profiles and Unified Communications services. Network > PBX Devices > PBX device > Import/Refresh Items See Import service profiles and Unified Communications services, on page Import the Unified Communications Manager IP phone services. Network > PBX Devices > ClusterName > IP Phone Services > Import from CUCM See Import Unified Communications Manager IP phone services, on page Change the cluster ID before associating it with Prime Unified Operations Manager. 14. Add a Unified Communications service. Network > PBX Devices Network > PBX devices > <PBX device> and then click Service Profiles See Change the cluster ID before Prime Unified Operations Manager association, on page 15. See Add a Unified Communications service, on page OL

5 Add publisher for Unified Communications Manager cluster Step 15. (Optional) Add the audio regions. 16. (Optional) Add the device pool templates. Where to configure Network > PBX Devices > ClusterName > Audio Regions > Add Network > PBX Devices > ClusterName > Device Pool Templates > Add More information See (Optional) Add audio regions, on page 17. See (Optional) Add device pool templates, on page 17. Add publisher for Unified Communications Manager cluster Step 8 Step Select Network PBX Device > Add. Select the appropriate provider. Click Add against CCM (Cisco Communications Manager). Choose the software version that the server is running. Enter the name of the Unified Communications Manager cluster. The label must be unique in the system. In the Publisher Host Name field, enter the actual hostname (DNS or IP address) of the server. Note The hostname is case sensitive. In the Publisher CCM Name field, enter the IP address of the Unified Communications Manager publisher server. Enter the Unified Communications Manager publisher server IP address in the required field. In the Publisher Config Username field, enter the login username that was used to configure this server. Unified Communications Domain Manager uses these credentials to initiate AXL communication with Unified Communications Manager. In the Publisher Config Password field, enter the login password that was used to configure this server. The password is used for AXL communication between Unified Communications Domain Manager and Unified Communications Manager and should not include symbol. Select the country in which the server is located. (Optional) Configure the following items, if required: Check the Annunciator Server check box if the Unified Communications Manager publisher server will be used as an annunciator server. Check the Conference Server check box if the Unified Communications Manager publisher server will be used as a conference server. Check the EMCC Server check box if the Unified Communications Manager publisher server will be used as an EMCC server. OL

6 Add publisher for Unified Communications Manager cluster Cisco Unified Communications Domain Manager manual configuration Check the IP PBX check box to use the Unified Communications Manager publisher server as an IP PBX. In the Max. IP PBX lines per device field, specify the maximum number of IP PBX lines that will be available for use by each device. (Optional) Configure the following items, if required: Check the Media Termination Point check box if the Unified Communications Manager publisher will be used as a media termination point. Check the Music server check box if the Unified Communications Manager publisher server will be used as a Music on Hold server. Check the Switchboard/Console server check box if the Unified Communications Manager publisher server will be used as a switchboard/console server. Check the TFTP server check box if the Unified Communications Manager publisher server will be used as a TFTP server. 6 7 In the CPID list, select the Call Processing Identifier (CPID) or select AUTO for Unified Communications Domain Manager to automatically assign a CPID to this Unified Communications Manager cluster. A specific CPID must be assigned to the cluster. If PGW is configured in the HCS system, Unified Communications Domain Manager uses the unique CPID to connect to PGW and to create a unique dial plan specific to the cluster. (Optional) Configure the following items, if required: Check the Call Processor Engine check box if the Unified Communications Manager publisher is used as a subscriber server. Check the Manual Configuration Mode check box only if the server is operating in manual configuration mode. Note In the manual configuration mode, Unified Communications Domain Manager does not send provisioning information to Unified Communications Manager. If the Manual Configuration Mode check box is selected, specify an address to be used for manual activation. For Service Status, leave the status of the server at its default setting: In Service. Check the Network Monitoring active check box to activate network monitoring. Note Depending on network loads, selecting this option may impact server performance. Select the Minimum AXL Interaction Time. The recommended value is 0.1 seconds. Check the Detailed trace file of configuration sessions check box to enable the server to maintain a detailed log file of all configuration sessions. Check the Encrypt configuration sessions check box if all configuration sessions with the server are to be encrypted. Note Depending on network loads, selecting this option may impact network performance. (Optional) Select LDAP Aware to put Unified Communications Manager in semimanual mode to add users. When a user is added, Unified Communications Domain Manager performs a check on these devices to ensure that the user exists on the device. 6 OL

7 Add Unified Communications Manager subscribers to cluster 8 Click Add. Add Unified Communications Manager subscribers to cluster Unified Communications Manager clusters that consist of multiple nodes are identified in this section. You can add Unified Communications Manager subscriber servers to the cluster that you added in Add publisher for Unified Communications Manager cluster, on page 5. Step 8 Select Network > PBX Devices. Select the appropriate provider. Select the appropriate Unified Communications Manager cluster. Click Servers > Add. In the Host Name field, enter the actual hostname (DNS or IP address) of the server. Note The hostname is case sensitive. In the CCM Name field, enter the IP address of the Unified Communications Manager subscriber server. in the IP address field, enter the Unified Communications Manager subscriber server IP address. (Optional) Configure the following items, if required: Field EMCC Server TFTP server Music server Conference Server Annunciator Server Media Termination Point Attendant Console server Description Check this check box if the Unified Communications Manager subscriber server will be used as an EMCC server, and then specify the server order. Check this check box if the Unified Communications Manager subscriber server will be used as a TFTP server. If selected, specify the server order. Check this check box if the Unified Communications Manager subscriber server will be used as a Music on Hold server. If selected, specify the server order. Check this check box if the Unified Communications Manager subscriber server will be used as a conference server. Check this check box if the Unified Communications Manager subscriber server will be used as an annunciator server. Check this check box if the Unified Communications Manager publisher will be used as a Media Termination Point. Check this check box if the Unified Communications Manager subscriber server will be used as a switchboard/console server. OL

8 Static Unified Communications Manager configuration for LDAP integration Cisco Unified Communications Domain Manager manual configuration Field CTI Manager server Call Processor Engine Network Monitoring active Description Check this check box if the Unified Communications Manager subscriber server will be used as a CTI Manager server. Check this check box to allow the Unified Communications Manager server to function as a subscriber. Check this check box to activate network monitoring. Note Depending on network loads, selecting this option may impact server performance. Step 9 Click Add. 0 To add each subscriber node in the cluster, repeat Steps 4 to 9. Static Unified Communications Manager configuration for LDAP integration Configure LDAP synchronization for Unified Communications Manager Step 8 Step 9 0 Navigate to Cisco Unified CM Administration > System > LDAP > LDAP System. Check the Enable Synchronizing from LDAP Server check box. In the LDAP Server Type field, enter Microsoft Active Directory. In the LDAP Attribute for User ID field, enter samaccountname. Navigate to Cisco Unified CM Administration > System > LDAP > LDAP Authentication. Check the Use LDAP Authentication for End Users check box. Enter the related information in the LDAP Manager Distinguished Name field. Enter the password for the LDAP server in the LDAP Password field. Enter the relevant details in the LDAP User Search Base field. Enter an IP address or hostname if using DNS of LDAP server in the Host Name or IP Address for Server field. 8 OL

9 Static Unified Communications Manager configuration for LDAP integration Note Ensure the Use LDAP Authentication for End Users option is checked in Unified Communications Manager so that password functionality works properly. Unified Communications Domain Manager functions as though Unified Communications Manager is configured for LDAP integration and uses LDAP to authenticate end users. The user details page drives fields for a user in Unified Communications Manager when the cluster that is serving the user location is LDAP aware in Unified Communications Domain Manager. The Unified Communications Manager version must be 8.0 or later for this setup to function. The permission groups in Unified Communications Manager for CTI management are added to the user if the CTI Enabled setting is True in Unified Communications Domain Manager. Configure LDAP Directory Configuration in Unified Communications Manager Navigate to Cisco Unified CM Administration > System > LDAP > LDAP Directory. Click Add New. Configure the following settings: a) In the LDAP Configuration Name field, enter a configuration name. b) In the LDAP Manager Distinguished Name field, enter the relevant details. c) In the LDAP Password field, enter the password for the LDAP server. d) In the LDAP User Search Base field, enter the relevant details. e) In the Host Name or IP Address for Server field, enter the IP address or hostname if using DNS of LDAP server. Note All other fields are set to their defaults. Click Save. A message appears to request synchronization. Click Perform Full Sync Now. Note Full synchronization should take just a few minutes. If a problem occurs, try restarting the DirSync feature on the serviceability page. OL

10 Static Unified Communications Manager configuration for LDAP integration Cisco Unified Communications Domain Manager manual configuration Configure, verify, and modify end users in LDAP in Unified Communications Manager Select the customer name. Select Action > New > Users from the top menu. Add a new user with all required details, such as First Name, Last Name, and User Logon Name. Add a password for the user. Repeat these steps to add more users to each customer. To verify end users: a) Select User Management > End User. b) After Unified Communications Manager is synchronized with LDAP, verify that end users from LDAP are configured and that the LDAP status is Active for the end users. To modify end users: Note Any changes that you make to the end users in LDAP are reflected in Unified Communications Manager. However, you must update the details in Unified Communications Domain Manager so that Unified Communications Domain Manager has the current end user information. If the end user data is out of sync, all transactions continue to function but the system contains inaccurate data. We recommend that you ensure that LDAP and Unified Communications Domain Manager are synchronized. You can update LDAP and Unified Communications Domain Manager in any order. Onboard end user when Unified Communications Manager is configured for LDAP integration Note Ensure that Unified Communications Manager is configured for LDAP integration. Add the end user to the LDAP directory that is accessed by Unified Communications Manager. Perform a full synchronization of Unified Communications Manager with LDAP, or configure LDAP directory synchronization to occur periodically. Wait until synchronization with Unified Communications Manager is complete. Users that you add in LDAP are added to Unified Communications Manager after synchronization finishes. Note If you do not receive a Refresh message from the Unified Communications Manager cluster, you can wait until the next periodic synchronization. 10 OL

11 Add Unified Communications Manager groups: Phones Add Unified Communications Manager groups: Phones After you add servers, you must create a minimum of one phone group. Phone groups specify the server order and then the phone order when they register. Note The Unified Communications Manager publisher server must be accessible through AXL before the Unified Communications Manager groups are applied. Step 8 Step 9 0 Select Network > PBX Devices. Select the provider. Click the Unified Communications Manager cluster. Select Groups > Add. In the Group Name field, enter a unique name for the phone group. In the Maximum Streams supported field, specify the maximum number of streams that will be supported by this group. Check the Use for Phones check box to ensure that the group will be used for phones. In the Select Servers field, select the servers that will be a part of this phone group. For each server, set server hierarchy in the order of priority. For device pools that use this phone group, Unified Communications Domain Manager registers phones to servers based on this priority list. Click Add. Repeat Steps 4 to 9 to add multiple phone groups. Add Unified Communications Manager groups: Trunks After you add servers, you must add a minimum of one trunk group. Trunk groups specify the server order then the trunk order when they register. OL

12 Add media resource groups Cisco Unified Communications Domain Manager manual configuration Step 8 Select Network > PBX Devices. Select the provider. Click the Unified Communications Manager cluster. Select Groups > Add. In the Group Name field, enter a unique name for the trunk group. In the Maximum Streams supported field, specify the maximum number of streams that will be supported by this group. Check the Use for Trunks check box to ensure the group will be used for trunks. In the Select Servers field, select the servers that will be a part of this trunk group. For each server that is selected, set the server hierarchy in the order of priority. Step 9 Click Add. 0 To add multiple trunk groups, repeat Steps 4 to 9. Add media resource groups Add a media resource group to Unified Communications Domain Manager. Step 8 Step Select Network > PBX Devices. Select the provider. Select the Unified Communications Manager cluster. Click Media Services. Click Media Resource Groups. Click Add. Enter a name for the media resource group. Enter a description for the media resource group. Select Check for Multicast (if needed). In the list of servers available, select the required servers and click Add. Only the servers that are already associated with this cluster are displayed. Click Add at the bottom of the page to save your selections. Servers are added to the media resource group in the order that they are selected from the lists. There is no limit to the number of servers that you can select. 12 OL

13 Add media resource group lists Add media resource group lists Add a media resource group list to Unified Communications Domain Manager. Before You Begin Media resource groups must already be added. Step 8 Step 9 0 Select Network > PBX Devices. Select the provider. Select the Unified Communications Manager cluster. Click Media Services. Click Media Resource Group Lists. Click Add. Enter a name for the media resource group list. Enter a description for the media resource group list. Select the media resource groups in the priority order, as required. Click Add at the bottom of the page to save your selections. Load static configuration to initialize the PBX After the Unified Communications Manager cluster, servers, and groups are added to Unified Communications Domain Manager, you must initialize the cluster to allow Unified Communications Domain Manager to deploy the static configuration to the Unified Communications Manager publisher server. The initialization includes updates to Communications Manager for all country-level dial plan elements. Note Make sure all dial plan models are loaded before proceeding. Select Network > PBX Devices. Select the provider. Select the Unified Communications Manager cluster. Click Load Static Config at the bottom of the page. Verify the output on the screen to ensure that the operation completes successfully with no errors. OL

14 Import or refresh Unified Communications Manager items Cisco Unified Communications Domain Manager manual configuration Import or refresh Unified Communications Manager items After the Unified Communications Manager is initialized, you can import existing items such as phone button templates, softkey templates, and user locales from Unified Communications Manager into the Unified Communications Domain Manager database. After you import the items, these parameters are available to devices for subsequent provisioning. Select Network > PBX Devices. Select the provider. Select the Unified Communications Manager cluster. Click Import/Refresh Items. Check the check box beside all items and click Import/Refresh Items. Note If changes are made to any item in the import parameter list in Unified Communications Manager, you must initiate the Import/Refresh Items operation in Unified Communications Domain Manager to populate updates. Import service profiles and Unified Communications services Service profiles and Unified Communications services are automatically created in Cisco Unified Communications Manager after Unified Communications Manager and IM and Presence are upgraded to Release 9.1. You must import the services and service profiles to Unified Communications Domain Manager. The import process populates Unified Communications Domain Manager with the Unified Communications services and service profiles and then associates the service profiles to end users the same way as in Unified Communications Manager Release 9.1. The service profile names in Unified Communications Manager 9.1 are generated automatically after upgrade to Release 9.1; you can change the service profile names after they are imported to Unified Communications Domain Manager. Navigate to Network > PBX Devices > choose your PBX device > Import/Refresh Items. Select Service Profiles > Import. Navigate to Network > PBX Devices > choose your PBX device > Service Profiles. The system displays the service profiles that are imported from Unified Communications Manager 9.1. Click List UC Services. The system displays the UC Services that are imported from Unified Communications Manager 9.1 which are also imported along with service profiles. Navigate to Location Administration > End Users > choose an End User > scroll down to Service Profiles. 14 OL

15 Import Unified Communications Manager IP phone services Note If the end user has been assigned a service profile in Unified Communications Manager 9.1, the import process adds the same service profile on the End User Management page in Unified Communications Domain Manager. If the user is not assigned a service profile in Unified Communications Manager, the End User Management page in Unified Communications Domain Manager displays None for the service profile. Import Unified Communications Manager IP phone services After the Unified Communications Manager is initialized, you can import existing IP phone services from Unified Communications Manager into the Unified Communications Domain Manager database. After you import the services, you can manage them from the Unified Communications Domain Manager and use them to subscribe end user devices and assign mobility profiles to the devices. Select Network > PBX Devices. Select the provider. Select the Unified Communications Manager cluster. Click IP Phone Services. Click Import from Unified Communications Manager. The IP phone services are imported from the parent Unified Communications Manager and the settings and parameters for each phone service are updated. Note Phone and extension mobility profile subscriptions to the imported services are also updated in the system. Certain services (such as voic , Login/Logout, Roaming Login/Logout, and phone services) are restricted from being modified on the system because devices and extension mobility profiles are automatically subscribed to them based on established workflows. Phone services that were previously associated with the parent Unified Communications Manager and which are not present upon import are removed from the system (along with any profile subscriptions to them). Change the cluster ID before Prime Unified Operations Manager association We recommend that you change the Unified Communications Manager cluster ID before you associate the cluster with Cisco Prime Unified Operations Manager. By default, the Unified Communications Manager cluster ID is set to StandAloneCluster. Prime Unified Operations Manager uses the cluster ID to distinguish Unified Communications Manager clusters. To prevent problems in Prime Unified Operations Manager, each Unified Communications Manager cluster must have a unique cluster ID. The cluster ID value can be set by using the ClusterID value in the Unified Communications Domain Manager cluster attributes. OL

16 Add a Unified Communications service Cisco Unified Communications Domain Manager manual configuration Step 8 Select Network > PBX Devices. Select the provider. Select the Unified Communications Manager cluster. Click Attributes. Search by Attribute Code and Cluster ID. Change the cluster ID. Click Modify. Verify the Unified Communications Manager cluster ID by logging in to Unified Communications Manager Administration and navigating to System > Enterprise Parameters. Add a Unified Communications service Unified Communications services include Voic , Mailstore, Conferencing, Directory, IM and Presence, and CTI Profiles. These services define elements for service profiles and is available on Unified Communications Manager 9.0 or later. Navigate to Network > PBX devices > <PBX device> and then click Service Profiles to list the Unified Communications services that are configured on Unified Communications Manager 9.1 (IP PBX). Click List UC Services. The system displays the Unified Communications services. Navigate to Add UC Service to add a new service. Select the service type. Based on the chosen service type, Product Type changes and prepopulates with the corresponding default values for port number and protocol. Note A Unified Communications service name cannot be defined as None because "None" is a reserved word. After you create a Unified Communications service, you cannot change the service and product types and they appear disabled on the screen. However, you can modify all the other values. 16 OL

17 (Optional) Add audio regions (Optional) Add audio regions Step 8 Step 9 Select Network > PBX Devices. Select the appropriate Unified Communications Manager cluster. Click Audio Regions on the CCM Cluster Management page. Click Add to add a new region. Enter the region name. In the Intra-Location Max Audio Bit Rate list, choose the preferred intraregion codec. In the Inter-Location Max Audio Bit Rate list, choose the preferred interregion codec. If required, check the Use this codec where possible for mapping check box. The status of this check box determines if the inter-region codecs of the enabled region are used when mapping to either a noncustom region or to a custom region that does not have the mapping setting enabled. Note If Use this codec where possible for mapping is enabled, this setting effectively disables codec scaling and sets the bandwidth to always use the selected region interregion bit rate, even if the region has a higher bit rate than the regions to which it is mapped. For example, Region A uses the 32 Kbps inter-region codec (custom), Region B uses 8 Kbps (non-custom), and Region C uses the 16 Kbps inter-region codec (custom). Even though Region A is custom, the inter-region codec mapping for Region B would be set to 8 Kbps and to 16 kbps for Region C having lower bit rates. If the Use this codec where possible for mapping option is applied to Region A, the inter-region codec mapping for both Region B and Region C would be set to 32 Kbps because those regions are forced to use the Region A inter-region codec. Click Add to add the region. (Optional) Add device pool templates Device pool templates are used to specify a predefined set of settings/options to be used when creating new device pools. After a device pool is created using a template, changes made to the device pool do not affect the device pool template that was used to create the device pool. Similarly, changes made to the device pool template do not affect the device pools that were created using that device pool template. OL

18 Cisco Unity Connection: Cluster checklist and procedures Cisco Unified Communications Domain Manager manual configuration Step 8 Select Network > PBX Devices. Select the Unified Communications Manager cluster. On the CCM Cluster Management page, select Device Pool Templates. Enter a device pool template name. Select a CCM group in the list or select Typical to set Unified CM Group to whichever Unified Communications Manager group has the lowest load when adding the device pool at location level. Select a date/time group or select Typical to set the date/time group to the same value as the location time zone. Select an audio region in the list or select Typical to set the region based on location level bit rates, customer level bit rates, and dial plan level bit rates (if any) applied at the location. In the Set Local Route Group list, select one of the following: None or Use Location LBO if Local BreakOut exists at the location Allow text entry at Location Level to allow the administrator to specify the route group to use at the location level Step Set AAR Calling Search Space to None or Use Global Setting to set the value as provisioned by the dial plan model. Set AAR Group to None or Use Global Setting to set the value as provisioned by the dial plan model. Set Calling Party Transformation CSS to None or Use Global Setting to set the value as provisioned by the dial plan model. Set Called Party Transformation CSS to None or Use Global Setting to set the value as provisioned by the dial plan model. Click Add to save the changes. Cisco Unity Connection: Cluster checklist and procedures Step 1. Verify that MultiTenantVoic is enabled. 2. Add the Cisco Unity Connection server. Where to configure Cisco Unity Connection Network > Voic Servers > Add More information If the Cisco Unity Connection server will be shared by multiple customers, ensure that the provider level preference MultiTenantVoic is set to TRUE. See Add Cisco Unity Connection voic server to Cisco Unified Communications Domain Manager, on page OL

19 Add Cisco Unity Connection voic server to Cisco Unified Communications Domain Manager Step 3. Record the CPID assigned to the Cisco Unity Connection server. 4. (Optional) Connect the Cisco Unity Connection Server: Transit. 5. Connect the Cisco Unity Connection Server: IP PBX. 6. (Optional) Configure LDAP integration. 7. (Optional) Configure Auto Attendant. 8. (Optional)Add Auto Attendant Service. 9. (Optional) Configure Cisco Unity Connection Auto Attendant Queuing. Where to configure Network > Voic Servers > NewUCX Network > Voic Servers > NewUCX Network > Voic Servers > NewUCX Cisco Unity Connection Administration > LDAP > LDAP Directory Configuration CUC > Provider Administration > Provider CUC > Resources > Auto Attendant Services CUCM > Advanced Features > Voice Mail > Cisco Voice Mail Port Wizard. More information Unified Communications Domain Manager UCX CPID = Write the selected CPID down for reference. You are required to enter it as part of a later onboarding step. See (Optional) Connect the Cisco Unity Connection server: Transit, on page 21. See Connect the Cisco Unity Connection server: Unified Communications Manager, on page 21. See Static Cisco Unity Connection server configuration for LDAP integration, on page 22. See Configure Cisco Unity Connection Auto Attendant, on page 24. See Add Auto Attendant Service, on page 25. See Configure Cisco Unity Connection Auto Attendant Queuing, on page 26. Add Cisco Unity Connection voic server to Cisco Unified Communications Domain Manager Select Network > Voic Servers. Ensure the appropriate provider is highlighted. Click Add to add a new voic server. Add a Cisco Unity Connection voic server. Enter the name for the Cisco Unity Connection cluster. This label must be unique in the system. OL

20 Add Cisco Unity Connection voic server to Cisco Unified Communications Domain Manager Select the software version of Unity Connection to be used in the list. (Optional) Configure the following items, if required: Field Manual Configuration Mode address for Manual activation Description Check this check box only if the server is operating in manual configuration mode. If Manual Configuration Mode is checked, specify an address to be used for manual activation. Step 8 Step CPID (Call Processing Identifier): Select the CPID in the list or select AUTO for Unified Communications Domain Manager to automatically assign a CPID to this Unity Connection cluster. Note Write the selected CPID down for reference because you are required to enter it as part of a later onboarding step. Select the country where Unity Connection is deployed in the list. In the Primary IP Address field, enter the Unity Connection IP address. In the Primary Host Name field, enter the actual hostname (DNS or IP address) of the Unity Connection server. In the Primary Config User Id field, enter the login username that was used to configure this server. Unified Communications Domain Manager uses these credentials to initiate AXL communication with Unity Connection. In the Primary Config Password field, enter the login password that was used to configure this server. Unified Communications Domain Manager uses these credentials to initiate AXL communication with Unity Connection. In the Secondary IP Address field, enter the IP address of the redundant Unity Connection server. In the Secondary Config User Id field, enter the login username that was used to configure the secondary server. In the Secondary Config Password field, enter the login password used to configure the secondary server. In the CUC Cluster DNS Alias field, enter the DNS alias information (if any). (Optional) Configure the following items, if required: Field Network Monitoring active Detailed trace file of configuration sessions Encrypt configuration sessions LDAP Aware Description Check this check box to activate network monitoring. Note Depending on network loads, selecting this option may impact server performance. Check this check box to enable the server to maintain a detailed log file for all configuration sessions. Unity Connection supports SSH connections only; therefore, this button is permanently enabled. Select this option to put Unity Connection in semimanual mode to add users. After a user is added, Unified Communications Domain Manager 20 OL

21 (Optional) Connect the Cisco Unity Connection server: Transit Field Description performs a check on these devices to ensure that the user does indeed exist on the device. IVR Server Voic Server Select this option to enable IVR role for this server. This option is selected by default Click Add. Select Network > Voic Servers. Click the Unity Connection server you just added. Click TEST at the bottom of the page to test Unified Communications Domain Manager communication with the Unity Connection. (Optional) Connect the Cisco Unity Connection server: Transit This step deploys the voic server configuration to a transit switch device, if used in the implementation. Select Network > Voic Servers. For the Unity Connection server that you just added, select VM Server > Transit. Click Connect to connect the Cisco PGW to the Unity Connection server. Connect the Cisco Unity Connection server: Unified Communications Manager This step deploys the voic server configuration to the Unified Communications Manager cluster. Select Network > Voic Servers. For the Unity Connection server that you just added, select VM Server <> PBX. Click Connect to associate this Unity Connection server to the appropriate Unified Communications Manager cluster. OL

22 Static Cisco Unity Connection server configuration for LDAP integration Cisco Unified Communications Domain Manager manual configuration Static Cisco Unity Connection server configuration for LDAP integration Configure LDAP directory configuration for Cisco Unity Connection Step 8 Log in to Cisco Unity Connection Administration and navigate to System Settings > LDAP > LDAP Setup to enable synchronization with LDAP. Check Enable Synchronizing from LDAP Server. In the LDAP Attribute for User ID field, select samaccountname. Navigate to Cisco Unity Connection Administration > LDAP > LDAP Directory Configuration. Click Add New. Configure the following settings: a) In the LDAP Configuration Name field, enter a configuration name. b) in the LDAP Manager Distinguished Name field, enter the relevant details. c) In the LDAP Password field, enter the password for the LDAP server. d) in the LDAP User Search Base field, enter the relevant details. e) If you are using DNS of LDAP server, in the Host Name or IP Address for Server field, enter the IP address or hostname. Click Save. A message appears to request synchronization. Click Perform Full Sync Now. Note Full synchronization should take just a few minutes. If a problem occurs, try restarting the DirSync feature on the serviceability page. Configure LDAP authentication in Cisco Unity Connection Navigate to System Settings > LDAP > LDAP >LDAP Authentication. Configure the following settings: a) Check Use LDAP Authentication for End Users. b) In the LDAP Manager Distinguished Name field, enter the relevant details. c) In the LDAP Password field, enter the password for the LDAP server. d) In the Confirm Password field, confirm the password. 22 OL

23 Static Cisco Unity Connection server configuration for LDAP integration Step 8 Step 9 0 e) In the LDAP User Search Base field, enter the relevant details. Enter an IP address or hostname if using DNS of LDAP server in the Host Name or IP Address for Server field. Click Save. Navigate to Users > Imports. Click Find. Verify that the users have synchronized successfully with LDAP. Select the users and then select the applicable Template under Import With. Click Import Selected. Review the Status and ensure that the import is successful. For static Cisco Unity Connection configuration for LDAP integration, the Use LDAP Authentication for End Users option must be checked, because Unified Communications Domain Manager does not send passwords to Cisco Unity Connection when Cisco Unity Connection is configured as LDAP-aware in Unified Communications Domain Manager. The LDAP authentication should also be configured before performing a full sync with LDAP. The following fields are managed by Unified Communications Domain Manager for a user in Cisco Unity Connection when the cluster serving the end user's location is LDAP aware: List in Directory - Based on the Ex-Directory setting for the user. If Ex-Directory is checked, the List in Directory setting is False. If Ex-Directory is unchecked, the List in Directory setting is True. self-enrolment flag - Self-enrollment setting on the mailbox in Unified Communications Domain Manager. dtmf-id - Voic number format for the extension that is associated with the voic (from the number construction settings for voic number). Voic pin - Voic PIN in Unified Communications Domain Manager. Onboard end users when Cisco Unity Connection is integrated with LDAP Make sure Cisco Unity Connection is configured for LDAP integration. You must follow this procedure when onboarding users with a voic account. Add the end user to the LDAP directory. Perform a full synchronization of Cisco Unity Connection with LDAP, or configure the LDAP directory synchronization schedule to occur periodically. Wait for LDAP synchronization with Cisco Unity Connection to complete. Users that you add in LDAP are added to Cisco Unity Connection as importable users after the synchronization process finishes. Note If you do not receive a Refresh message from the Cisco Unity Connection cluster, you must wait until the next periodic synchronization, when the users will be in Cisco Unity Connection and can be imported. Import the users into Cisco Unity Connection, ensure that the following actions are completed: OL

24 Configure Cisco Unity Connection Auto Attendant Cisco Unified Communications Domain Manager manual configuration A voic template is selected that represents the voic features to be allocated to the user, because the voic account is created only once using this template. Any unique extension number is selected. When you add a voic account for the end user in Unified Communications Domain Manager, the extension number is updated by Unified Communications Domain Manager to the extension number that is specified in Unified Communications Domain Manager. Configure Cisco Unity Connection Auto Attendant Navigate to Provider Administration > Provider. Click Preference and select MultiTenantVoic . Ensure that the option is set to ON. Add the voic Server with IVR server role. a) Navigate to Network > Voic Servers. b) Click Add. c) Click Add on a Unity Connection. d) Complete the required information. e) Locate the Roles section. f) Check the IVR Server checkbox. g) Click Add. Add the hardware group that contains the Unity Connect Server. a) Navigate to Network > Hardware Groups. b) Click Add. c) Provide Name and Description, and select Any Action for Limit usage of this Hardware Group to: d) Click Next Select appropriate details from available list for the following: Location Gateway Emergency Responder Services Transit Switches PBX Systems PBX Gateways Operator Consoles Music Servers Voic Servers IVR Servers 24 OL

25 Add Auto Attendant Service Conference Servers Contact Center Server Step 8 Step 9 Associate a customer to the hardware group. a) Navigate to General Administration > Customers and select the customer. b) Click Advanced Management. c) Click Hardware Group Association. d) Select the required hardware group and click Associate. Add voic service. a) Navigate to Resources > Voic Services. b) Click Add. c) Provide the required information. d) Click Next. e) Provide the required information. f) Click Next. g) Click Add. Add the voic pilot number. a) Navigate to Resources > Voic Services. b) Select the voic service that you created (Voic _Service). c) Click Pilot Number. d) Click Add. e) Complete the required information. f) Click Add. Add Auto Attendant Service Navigate to Resources > Auto Attendant Services and click Add. Enter the required information and click Next. Select an appropriate IVR server and click Next. Select a Voic Service and click Add. Add auto attendant service level pilot numbers. a) Navigate to Resources > Auto Attendant Services. b) Select the auto attendant service that you created in the previous section (AutoAttendant_service). c) Click Pilot Numbers. d) Click Add. OL

26 Configure Cisco Unity Connection Auto Attendant Queuing Cisco Unified Communications Domain Manager manual configuration e) Provide the required information and click Next. Step 8 Step 9 Provide the required information and click add. Associate an E.164 number with the auto attendant Service level pilot. a) Navigate to Resources > Auto Attendant Services. b) Select the appropriate auto attendant service (AutoAttendant_service). c) Click PSTN Number Management. d) Click Associate Range. e) Complete the required fields and click submit. Add a location auto attendant service. a) Navigate to General Administration > Locations. b) Select the appropriate location. c) Click Advanced Management. d) Click Auto Attendant. e) Click Add and provide the relevant information. Click Add and cross-launch the Unity Connection administrative interface from Unified Communications Domain Manager. a) Navigate to Resources > Auto Attendant Services. b) Select the appropriate auto attendant service and click Configure IVR. Depending on browser settings, the Unity Connection administrative interface login screen opens in a separate window or tab. Configure Cisco Unity Connection Auto Attendant Queuing This feature allows users to queue the calls to Auto Attendant by associating with the Hunt Queuing configuration. You must have a SCCP integration between Unified Communications Manager and Cisco Unity Connection for the feature to function. You can create the Voice Mail Ports and other related configurations in Unified Communications Manager using Cisco Voice Mail Port Wizard. Select Advanced Features > Voice Mail > Cisco Voice Mail Port Wizard. a) Add ports to a new Cisco Voice Mail Server and click Next. b) Add a minimum of two ports and click Next. c) Configure device information for the ports and click Next. d) Configure Directory Numbers and click Next. e) Configure Line Group and click Finish. After configuring the Voice Mail Ports, proceed to Auto Attendant Queuing configuration. a) Navigate to Call Routing > Route/Hunt > Line Group and associate the Auto Attendant Pilot number with the Line Group created through Voice Mail Port Wizard. b) Navigate to Call Routing > Route/Hunt > Hunt Group and associate the Line Group with a Hunt Group. 26 OL

27 Call routing checklist and procedures c) Navigate to Call Routing > Route/Hunt > Hunt Pilot and associate the Hunt Group with a Hunt Pilot. Check the Queue Calls checkbox in the Hunt Pilot configuration page. Calls reaching the Auto Attendant Pilot number will get queued if none of the Voice Mail ports are available. Call routing checklist and procedures The creation of call routing connections refers to the ability to create, modify, and delete trunks, route groups, route lists, and route patterns using Unified Communications Domain Manager. Together, these elements enable call routing through a trunk, and the combined elements are treated as a logical connection. Each item is created in the context of this connection, and can be used with only that connection. The connection must be built in a particular logical order and must be modified or deleted with dependent records in mind. You can use Add Connection (also referred to as the Call Routing Wizard) for a quick setup, or you can use the individual modules (Connections, Trunks, Route Lists, Route Groups, and Route Patterns) to create a custom connection. Step 1. Add the connection trunk. Where to configure Network > PBX Devices > Select Provider > Select PBX Server Connectivity > PBX to Connection Destination > Add Connection More information See Configure with Call Routing wizard, on page Add trunks, as required. Network > PBX Devices > Connectivity > PBX > Connection > Trunks > Add Trunk See Add trunks (as required), on page Add route groups, as required. Network > PBX Devices > Connectivity > PBX > Connection > Route Groups > Add Route Group See Add additional route groups (as required), on page Add route lists, as required. 5. Add route patterns, as required. Network > PBX Devices > Connectivity > PBX > Connection > Route Lists > Add Route List Network > PBX Devices > Connection > Route Patterns > Add Route Pattern See Add additional route lists (as required), on page 30. See Add additional route patterns (as required), on page Add the connection: unity trunk. Network > PBX Devices > Select Provider > Select PBX Server Connectivity > PBX to Connection Destination > Add Connection The route list must be called RL-UNITY<CPID>. (See in Cisco Unity Connection: Cluster checklist and procedures, on page 18. See Add connection: Unity trunk, on page 31. OL

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