SITA Monthly CUPPS Report

Transcription

1 SITA Monthly CUPPS Report Tom Bradley International Terminal Nov 25

2 SITA Site Administration Activities at TBIT Incident Management SITA Major Outages: None Airline Major Outages: None 2 SITA Monthly CUPPS Report_Nov_25

3 Projects and Changes at TBIT Projects: Additional BUS Gate equipment requirement identified and started process to procure them Admin is working with Airline back office to migrate from XP to Win7 Change and Release Management Work Orders: Amadeus Customer Management V Amadeus Customer Management V Amadeus Flight Management V5.3. BA CUSS, LA CUSS, KL CUSS, LH CUSS, BR CKC, Amadeus CUSS Applications updated Sabre Interact 7.2v6.3 upgrade Amadeus Reservation Desktop loaded LH CUTE Future Delta installed DL SNAPP Ver 23 loaded AA HUB v5./.4 upgrade 3 SITA Monthly CUPPS Report_Nov_25

4 Preventative Maintenance Preventive Maintenance Activity on SITA Equipment: All Common use % done. Regular printer checks performed Inspected all Bag Tag Printers. 4 SITA Monthly CUPPS Report_Nov_25

5 Infrastructure Availability Repair times: Infrastructure Availability 59 faults repaired within 5 minutes Operational minutes per day (peak and off-peak) faults repaired within 3 minutes Days per month 3 4 faults repaired within 35 minutes Total available minutes per month faults repaired within 45 minutes Number of infrastructure faults faults repaired within 6 minutes Minutes down due to infrastructure faults 2 faults repaired within 9 minutes Percentage infrastructure availability.% faults repaired within 2 minutes faults were open after 24 minutes 5 SITA Monthly CUPPS Report_Nov_25

6 Total Workstation Faults Total workstation faults Workstation swap Workstation system board Workstation hard disk drive Workstation memory Workstation PSU Keyboard Keyboard mechanical Keyboard keytops missing Keyboard other damage Workstation digiboard faulty Workstation digiboard wrong settings Workstation damaged Workstation LAN cable damaged Workstation NIC card Workstation missing Monitor swap Monitor display Monitor adjustement Monitor other damage 6 SITA Monthly CUPPS Report_Nov_25

7 Total Printer Faults Total printer faults ATB swap ATB supply ribbons 6 ATB reset (switch off and on) ATB cleaning 9 8 ATB pectab reload ATB mechanical / board / power 24 6 BTP swap BTP serial cable damaged BTP alignment / adjustment BTP setup 7 BTP damaged 6 BTP paper jam 32 8 DCP verify / change ribbon DCP cable damaged DCP cleaning 9 DCP change paper 3 DCP damaged DCP paper jam BGR serial cable damaged BGR setup BGR pectab reload BGR mechanical / board / power 7 SITA Monthly CUPPS Report_Nov_25

8 Total Software / TE Faults Total software faults Software TE delete application / logoff TE exiting TE preloader TCP/IP CM/2 Reboot and cleanup of corrupted files Reboot system slow Reboot no icons Reboot black screen Reboot logging into system Reboot machine is busy Reboot logging off and cleaning up Reboot keyboard stuck OS/2 error / reboot and cleanup of corrupted files Reboot trap D Reboot trap E Reboot trap 8 Reboot OS/2 error message Reboot system stopped message Printer (software related) ATB disconnected BTP disconnected DCP does not print All printers disconnected Reboot to solve printer problem Emulator SITA Monthly CUPPS Report_Nov_25 TE sign out / in or restart TE TE reboot to solve TE problem

9 Total Host Faults Total host faults Host / host down Host polling stopped Host unstable / slow response Host clear ATB queue Host reset ATB address Host clear BTP queue Host reset BTP address Host clear DCP queue Host reset DCP address Host reset CRT address Host configuration problems Host reset session localy Host SCALA problems Host FIDS problems Host SOFIA problems Host AS/4 problems Not SITA - bad airline paper stock No free addresses 9 SITA Monthly CUPPS Report_Nov_25

10 Total Core Room Faults Total core room faults CUTE/OS error Other software problem - passed to SITA Core Room Core room SSIU - BSM problem Core room gateway down Core room local server down Core room hub down Core room router down Core room network problems Core room configuration problem Core room modem / link down Core room air conditioning problem Core room UPS problem SITA Network problem SITA RID / UIS down SITA modem / link down SITA data network down SITA Monthly CUPPS Report_Nov_25

11 Total User Faults Total faults by user Keyboard cable out Workstation power cable out Workstation LAN cable out Monitor power cable out Monitor liquid spillage BTP power cable out ATB serial cable out ATB powered off DCP power cable out BGR serial cable out BGR powered off MSR powered off LSR power cable out LPN serial cable out LPN powered off User deleted icon User bad sign in or out (TE) User CUTE/OS User previous user did not logout User paper wrong in printer User paper wrong in BTP User paper wrong in BGR User opened help window User wrong window activated No fault found Not SITA CUTE equipment SITA Monthly CUPPS Report_Nov_25

12 Total Faults by Airlines Total faults by airline AA AB AF BA BR CI CX CZ DY EK EY FJ JL KE KL LA LH LT LX LY MU NH NZ OZ PR QF SQ SU TG 2 SITA Monthly CUPPS Report_Nov_25

13 Total Faults by Location Total faults by location Checkin Gate Backoffice Other SITA Monthly CUPPS Report_Nov_25

14 Fault Repair Time Spread Numbers of faults during operational and non-operational hours Non-operational Operational :5 :3 :35 :45 : :3 2: More 4 SITA Monthly CUPPS Report_Nov_25

15 Total Faults by Time of Day Total faults by time of day SITA Monthly CUPPS Report_Nov_25

16 Thank you 6 SITA Monthly CUPPS Report_Nov_25