Replacing a Disk Drive

Transcription

1 Note Prior to using this procedure, verify that the seal label located on the bottom front of the unit reads, Please read HDD FRU documentation before opening. If this statement does not appear on the label, the disk drives in this unit are not replaceable and the unit must be returned to the manufacturer for service. The disk drive LED is located on the bezel, as illustrated below: Disk Drive LED If a disk drive fails, the status light glows amber. Disk Drive LED Off Blinking green Solid amber Drive is not present. Disk drive installed properly and is active Disk drive installed, but not working correctly Determine which Drive has Failed Use the GuardianOS Admin tool to determine which drive has failed. Navigate to Storage > Disks/Units to view disk status. In the screen below, Disk 1 has failed or is offline. Field Service Documentation 1

2 Backup the System Contents Before replacing the failed disk drive, perform a backup of your system s contents using your standard backup application. Turn Off the Snap Server and Disconnect the Cables 1 Press the Power Button until the Status light blinks three times (about one second). Release the button and wait for the lights to turn off. Power 2 After you turn off the Snap Server, the lights remain lit while the server completes its shutdown. You must wait for all of the lights to turn off before you disconnect the server from the power source. Note It is important to shut down your server properly to avoid the possibility of data corruption. 3 Disconnect the power and ethernet cables. Remove the Cover from the Chassis Assembly 1 Using a Phillips screwdriver, remove the two screws on the rear of the server. Remove two screws 2 Field Service Documentation

3 2 Turn the server over and remove the two screws on the underside. 3 Return the server to its upright position. Carefully lift the front bezel up and pull out. A ribbon cable is attached to the front bezel, so do not pull out too far. Pull this tab to slide chassis from cover Disconnect ribbon cable 4 Disconnect the ribbon cable and set the front bezel aside. 5 Slide the chassis out of the cover using the tab in the lower left corner (as you are facing the server); then put the cover aside. Field Service Documentation 3

4 Disconnect the Cables and Remove the Failed Drive Note If you are replacing Drive #1, you must remove Drive #2 as well as Drive #1. 1 Locate the failed drive. As shown in the following illustration, the lower drive is Drive #1; the upper drive is Drive #2. Drive #2 Drive #1 Power cable to Drive #2 Power cable to Drive #1 SATA cable to Drive #2 SATA cable to Drive #1 2 Disconnect the Power (multi-colored) cable and SATA (red) cable. If you are replacing Drive #1, you must disconnect the cables for both drives. 3 To replace Drive #1, remove the SATA cables completely in order to access the drive. Caution Remove these cables carefully. The connectors can break if they are bent. 4 Field Service Documentation

5 4 On each side of the chassis, remove the 2 screws holding the drive in place (4 screws for each drive). If you are replacing Drive #1, you must remove the screws for both drives. Field Service Documentation 5

6 5 Slide the bad drive out of the chassis. You may need to jiggle the drive a little to get it started. If you are replacing Drive #1, also remove Drive #2 and label it as the good drive. Insert the New Drive and Replace the Cover 1 Slide the new drive into the upper (Drive #2) slot and carefully align the screw holes on the drive with the holes on the chassis. Screw in the 4 screws for the drive. If you removed the good drive as well, slide it into the Drive #1 slot and secure it with the 4 screws. 2 Reconnect the Power cable(s). 3 Reconnect the SATA cable(s). If you removed both SATA cables because you are replacing Drive #1, be sure that the cables are connected to the correct drives (see the illustration on page 4 for connections). 4 Slide the chassis back into the cover and replace the 2 screws on the back of the server (see the illustration on page 2). Note By replacing the back screws first, you ensure that the chassis is fitted snugly to the back. 6 Field Service Documentation

7 5 Reconnect the bezel ribbon cable, then fit the bezel hooks into the connecting grooves on the chassis, taking care not to pinch the ribbon cable. Push the bezel in and slide down to secure. 6 Turn the server over and replace the 2 bottom screws. Reconnect the Cables and Turn On the Snap Server 1 Reconnect the power and ethernet cables. 2 Press the Power Button until the Status light turns on, then release the button and wait for the server to start up. 3 When the Status light starts blinking at a steady rate (about once a second), the startup is complete. Configure the Replacement Disk Drive If the failed drive was a member of a 2-drive RAID 0: 1 Navigate to the Storage > RAID Sets screen and select the name of the failed RAID. 2 Delete the failed RAID, and then recreate the RAID 0, volumes, etc. If the failed drive was a standalone RAID 0: 1 Navigate to the Storage > RAID Sets screen and select the name of the failed RAID. 2 Delete the failed RAID, and then recreate a single-drive RAID 0, volumes, etc. If the failed drive was a member of a RAID 1: 1 Navigate to the Storage > RAID Sets screen and click the name of the degraded RAID. 2 On the RAID s Edit screen, click Repair RAID to view the available drive. 3 Select the new drive and click Next. 4 On the confirmation screen, click Next to return to the RAID s Edit screen. The status of the RAID should now read Resyncing and the status of the newly added drive should read Hot Spare until the resync completes. Field Service Documentation 7