Veritas Appliance Hardware Service Procedure

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1 Veritas Appliance Hardware Service Procedure Replacing a 10Gb Ethernet SFP Optic Module in Veritas appliances Document Number: 130 Version: 4.2 (03/06/17) Purpose This document describes the process for replacing the 10Gb Ethernet SFP optic transceiver modules located on the rear of the Veritas appliances. Affected Models NetBackup 5030 Appliance NetBackup 5230 Appliance NetBackup 5240 Appliance NetBackup 5330 Appliance Velocity 7330 Appliance Electrical Safety The static discharged by human bodies can damage static-sensitive components on the boards. When installing and maintaining the equipment, observe appropriate electrostatic safety precautions to prevent personnel injuries or device damage. When operating a device in an electrostatic sensitive area, you must take electrostatic-discharge (ESD)-preventive measures. These include wearing ESD-preventive gloves, an ESD-preventive wrist strap, and ESD-preventive clothes to avoid personnel injury or device damage. To prevent damage to the device, pay attention to the following during operations: Do not touch devices with bare hands because ESD from the human body may damage the electrostatically sensitive elements on a board. When dealing with the server or any of the internal components, wear an ESD-preventive wrist strap, ESD-preventive gloves, and ESD-preventive suit. 1

2 Hardware Part Replacement Procedure Removing and replacing a 10Gb Ethernet SFP optic transceiver module Some Veritas appliances have two standard 10Gb Ethernet ports that are located in the lower right corner in the rear of the appliance. Each port contains a 10Gb Ethernet SFP optic transceiver module. You can replace each Ethernet SFP module individually. You can use this same procedure to replace an Ethernet SFP transceiver module in a specific 10Gb Ethernet card that is mounted to a PCIe riser assembly in the Veritas appliances. The 10Gb Ethernet card or cards are located in the following slots of the PCIe riser assemblies in the following Veritas appliances. Note that a 5030 Appliance does not contain 10Gb PCIe Ethernet cards Appliance - The 10Gb Ethernet card is located in slot 3 of the PCIe riser Appliance - The 10Gb Ethernet cards can be located in slots 2, 3, 5, and /7330 Appliance - The 10Gb Ethernet cards can be located in slots 2, 3, 5, and 6. Note: Some configurations of the 5240 Appliance include a QLogic QLE8442 card. The QLE8442 is a 10Gb Ethernet PCIe card that supports the iscsi protocol, and is installed in slot 2. QLE8442 cards use specialized QLogic SFP optic transceiver modules to facilitate iscsi data transfers over intranets. 2

3 QLogic SFP optic transceiver modules are not compatible with the other 10Gb Ethernet cards that may be installed in the appliance. When you remove and replace a QLE8442 SFP optic transceiver module, make sure that you replace it only with a QLogic SFP optic transceiver module. When you install a generic SFP optic transceiver module into a QLE8442 card, the QLE8442 card generates an error code and fails to function properly. Ethernet SFP optical modules Fibre Channel SFP optic modules (Do not remove) This repair can be accomplished with the appliance installed in the rack. Note: If the appliance has attached storage shelves, you don't need to unplug the power supply while the appliance is in service. Requirements Hot-swappable 10Gb Ethernet SFP optic transceiver modules ESD wrist strap 3

4 HSP 130 Replacing a 10Gb Ethernet SFP Optic Module in Veritas appliances To remove an Ethernet SFP optic transceiver module 1 Locate and identify the appliance that has the faulty SFP optic transceiver module. 2 Locate the Ethernet SFP optic transceiver modules on the rear of the appliance. 3 Put on an ESD-compliant wrist strap or take other ESD-protective measures. Note: The static discharged by human bodies can damage static-sensitive components on the boards. When installing and maintaining the equipment you must observe appropriate electrostatic safety precautions to prevent personnel injuries or device damage. 4 Remove the Ethernet cable from the Ethernet SFP optic transceiver module. Warning: The Ethernet SFP optic transceiver module and the Ethernet cable use lasers to transmit data. Do not look directly into the SFP optic transceiver module or the end of the Ethernet cable. 5 Lift the lever of the Ethernet SFP optic module. 6 Use the lever to pull the Ethernet SFP optic module straight out of the appliance. 4

5 To install a 10Gb Ethernet SFP optic transceiver module 1 Put on an ESD-compliant wrist strap or take other ESD-protective measures. Note: The static discharged by human bodies can damage static-sensitive components on the boards. When installing and maintaining the equipment you must observe appropriate electrostatic safety precautions to prevent personnel injuries or device damage. 2 Locate the new 10Gb Ethernet SFP optic module and remove the black end cap. 3 Lift the lever on the new SFP optic module and slide it into the appliance until it seats firmly in place. 4 Lower the locking lever. 5 Replace the Ethernet cable by pushing it directly into the Ethernet SFP optic module until it clicks into place. 5

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