Maintenance Guide PN 38L6404, EC M13180

Transcription

1 IBMTS7610ndTS7620ProtecTIER Dedupliction Applince Express Mintennce Guide PN 38L6404, EC M13180 V3.3.6 GA

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3 IBMTS7610ndTS7620ProtecTIER Dedupliction Applince Express Mintennce Guide PN 38L6404, EC M13180 V3.3.6 GA

4 PN 38L6404, EC M13180, EC Dte 08 August 2014 This edition pplies to version of the IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express system with ProtecTIER nd to ll subsequent releses nd modifictions until otherwise indicted in new editions. Copyright IBM Corportion 2013, US Government Users Restricted Rights Use, dupliction or disclosure restricted by GSA ADP Schedule Contrct with IBM Corp.

5 Red This First This Mintennce Informtion (MI) is intended for use only by trined, IBM service personnel. Send Us Your Feedbck Send us your comments bout this MI by emil to When sending your comments, be sure to include: v Exct publiction title v Form number, or prt number nd EC level (on the bck cover) v Pge numbers to which you re referring Copyright IBM Corp. 2013, 2014 iii

6 iv IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

7 Contents Red This First iii Figures vii Tbles ix Homologtion Sttement xi Prefce xiii About this document xv Intended udience for this TS7620 Applince Express, ProtecTIER V3.3.6 document..... xv Wht's new in this edition xv Getting informtion, help, nd service..... xv Getting help online xvii Before you cll for service xvii Getting help by telephone xvii Websites xviii Terminology xviii How to send your comments xx Chpter 1. Before you contct TS7610 or TS7620 ProtecTIER V3.3.6 customer support Ordering replcement CRU or scheduling FRU service cll Chpter 2. Troubleshoot by using ProtecTIER V3.3.6 dignostic tools... 5 About hrdwre lerts Where to go for informtion Accessing the Resolution guides from the ProtecTIER Mnger Node menu Accessing the Resolution guides from the Hrdwre fults window Accessing instructionl videos nd other informtion in the Informtion Center Receiving nd responding to hrdwre lerts... 9 ProtecTIER Mnger Hrdwre Resources window 9 ProtecTIER Mnger Hrdwre Fults window 12 Emil lerts Using SNMP trps Verifying hrdwre fults ProtecTIER Service menu helth monitoring nd problem notifiction Helth Monitoring Problem Alerting ProtecTIER V3.3.6 Cll Home Enbling or disbling Cll Home Chpter 3. Generl service procedures 27 Electrosttic dischrge procedures TS7610 or TS7620 power off sequence TS7610 or TS7620 strtup Plcing the TS7610 or TS7620 to service position.. 31 Removing the server's top cover Plcing the TS7610 or TS7620 to opertionl position 33 Verifying nd updting the TS7610 or TS7620 firmwre with the ProtecTIER Service Menu Configuring the ProtecTIER V3.3.6 TS7610 or TS7620 system Accessing the ProtecTIER Service Menu Setting the timezone Setting the dte nd time Specifying time server Updting the System Nme Updting customer network settings Chpter 4. Servicing TS7610 or TS7620 components TS7610 nd TS7620 Applince Express ProtecTIER V3.3.6 Prts list nd hrdwre component replcement Removing nd replcing DIMM Removing nd replcing TS7610 or TS7620 ProtecTIER V3.3.6 cooling fn Removing nd replcing the Ethernet dpter Removing nd replcing TS7610 Applince Express nd TS7620 Applince Express power supply unit Removing nd replcing the RAID bttery bckup unit Removing nd Replcing SATA hrd disk drive. 67 Chpter 5. Servicing the TS7620 Expnsion unit Cnister LED problem determintion Replcing the power cooling module Replcing drive module Replcing cnister Chpter 6. Verifying hrdwre replcements Rechecking fults in the Hrdwre Fults window 81 Verifying fult resolutions in the TS7610 or TS7620 ProtecTIER Service menu Using the ProtecTIER Service Menu Accessibility Notices Trdemrks Electronic emission notices Federl Communictions Commission sttement 89 Industry Cnd complince sttement Copyright IBM Corp. 2013, 2014 v

8 Europen Union Electromgnetic Comptibility Directive Austrli nd New Zelnd Clss A Sttement 90 Germny Electromgnetic comptibility directive 90 People's Republic of Chin Clss A Electronic Emission sttement Tiwn Clss A complince sttement Tiwn contct informtion Jpn Voluntry Control Council for Interference (VCCI) Clss A Sttement Jpn Electronics nd Informtion Technology Industries Assocition (JEITA) Sttement (less thn or equl to 20 A per phse) Koren Communictions Commission (KCC) Clss A Sttement Russi Electromgnetic Interference (EMI) Clss A Sttement Index vi IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

9 Figures 1. Resolution guides Filed disk drive Resolution guide Configurtion wizrd reminder Fulty nodes displyed in red Hrdwre resources window, disk drive 12 rebuilding Hrdwre resources window Hrdwre fults window Emil lert SNMP trp report Fulty nodes displyed in red Chssis opertor pnel Server extended onto rils Removing the top cover Replcing the top cover Dte, Time, Timezone & Timeserver(s) configurtion menu Smple of US time zones Chssis top view HDD lyout Cooling fn lyout DIMM lyout SM2 server for VTL Systems rer view SM2 server for OpenStorge or FSI Systems rer view SM1 server for VTL Systems rer view SM1 server for OpenStorge Systems rer view DIMM lyout Remove irflow bffle Remove DIMM Replce DIMM Replce irflow bffle Expose cooling fns Cooling fn lyout Removing cooling fn Replcing cooling fn Remove Ethernet dpter Replce Ethernet dpter Squeeze the locking tb Remove the PSU Replce the PSU Connect the power cord to the new PSU HDD numbering sequence Squeeze drive crrier relese ltch Remove the drive crrier Replce the drive crrier Cnister module connectors nd indictors (viewed from rer of the chssis) Squeeze ltch to open hndle Pull PCM hndle Open ltch nd push PCM unit in Ltch PCM hndle Press ltch to relese crrier With hndle open, pull out crrier Push in crrier Press hndle close Press ltch to open hndle With open hndle, pull out cnister Press cnister in Copyright IBM Corp. 2013, 2014 vii

10 viii IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

11 Tbles 1. IBM websites for help, services, nd informtion xv 2. Esily resolved fult conditions Alerts by component type Chssis opertor pnel VTL, FSI nd OpenStorge 3959 SM2 component ctegories nd FRU IDs TS7620 Applince Express 3959-EXP 11.5 expnsion drwer component ctegories nd FRU IDs VTL, FSI nd OpenStorge 3959 SM1 component ctegories nd FRU IDs SM2 server for VTL Systems slot ssignments, ports, nd connectors SM2 server for OpenStorge or FSI systems slot ssignments, ports, nd connectors SM1 server for VTL Systems slot ssignments, ports, nd connectors SM1 server for OpenStorge Systems slot ssignments, ports, nd connectors TS7620 Applince Express 3959-EXP 11.5 expnsion drwer component ctegories nd FRU IDs TS7620 expnsion unit solutions Cnister problem determintion Copyright IBM Corp. 2013, 2014 ix

12 x IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

13 Homologtion Sttement Attention: This product my not be certified in your country for connection by ny mens whtsoever to interfces of public telecommunictions networks. Further certifiction my be required by lw prior to mking ny such connection. Contct n IBM representtive or reseller if you hve ny questions. Copyright IBM Corp. 2013, 2014 xi

14 xii IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

15 Prefce This mnul is for use by customers who mintin their ProtecTIER V3.3.6 TS7610 Applince Express or TS7620 Applince Express server. The mnuls re vilble on the IBM TS7610 ProtecTIER Dedupliction Applince Express nd IBM TS7620 ProtecTIER Dedupliction Applince Express Publictions CDre: v v v v IBM TS7610 ProtecTIER Dedupliction Applince Express Introduction nd Plnning Guide, v3.3, GA IBM TS7620 ProtecTIER Dedupliction Applince Express Instlltion nd Setup Guide for VTL, nd OpenStorge Systems, v3.3, GA IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express Service Guide, v3.3, GA IBM System Storge TS7610 ProtecTIER Service Guide, IBM form number GA Access instructionl videos nd the ltest updted service informtion in the TS7610 Applince Express nd TS7620 Applince Express Informtion Center. Go to the TS7610 Applince Express nd TS7620 Applince Express Informtion Center web pge t: The content of this informtion center is lso vilble on CD-ROM. However, informtion contined on the CD-ROM might not be s current s the informtion vilble online. v IBM TS7610 ProtecTIER Dedupliction Applince Express nd IBM TS7620 ProtecTIER Dedupliction Applince Express Customer Informtion Center DVD v IBM TS7610 ProtecTIER Dedupliction Applince Express nd IBM TS7620 ProtecTIER Dedupliction Applince Express Service Informtion Center DVD Copyright IBM Corp. 2013, 2014 xiii

16 xiv IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

17 About this document This document hs instructions on how to mintin TS7610 or TS7620 Applince Express servers. Intended udience for this TS7620 Applince Express, ProtecTIER V3.3.6 document Wht's new in this edition This publiction is intended for customers who re mintining their TS7610 or TS7620 Applince Express server. Summry of the new functions vilble in ProtecTIER v The following informtion is new in the TS7610 or TS7620 Mintennce Guide for the ProtecTIER v relese: v A new procedure for setting timezone, dte nd time, nd time server. Getting informtion, help, nd service If you need help, service, technicl ssistnce, or wnt more informtion bout IBM products, wide vriety of sources re vilble from IBM. Avilble services, telephone numbers, nd web links re subject to chnge without notice. Informtion IBM mintins pges on the World Wide Web where you cn get informtion bout IBM products nd services nd find the ltest technicl informtion. For more informtion, seetble 1. Tble 1. IBM websites for help, services, nd informtion Description IBM home pge Web ddress (URL) Product updte nd fixes re vilble on the IBM Service website. Register for product updte nd fix notifictions. For registrtion Help nd FAQs: ccount/profile/us?pge=fqhelp Directory of worldwide contcts Copyright IBM Corp. 2013, 2014 xv

18 Tble 1. IBM websites for help, services, nd informtion (continued) Description Web ddress (URL) Support for IBM System Storge nd TotlStorge products Note: Go to this site for informtion bout the TS7610 or TS7620 nd do the steps: Under 1. Choose your products, select: 1. Browse for Product 2. Hrdwre 3. System Storge 4. Tpe Systems 5. Tpe Virtuliztion 6. TS7610 or TS7620 Dedupliction Applince Express Under 2. Choose your tsk, select one of the options: v Overview: View product overview content v Downlods: Find downlods for your product v Troubleshooting: Troubleshoot product issue v Documenttion: Find product documenttion v Forums & communities: Join forums nd communities v Plnning: Find plnning informtion v Instlltion: Find instlltion informtion v Usge: Find informtion bout how to use IBM System Storge ProtecTIER TS7610 Customer Informtion Center Under 3. See your results, select: v View your pge Go to: index.jsp Help nd service You cn cll 1 (800) IBM SERV for help nd service if you re in the US or Cnd. You must choose the softwre or hrdwre option when clling for ssistnce. Note: This product is equipped with Softwre Cll Home feture. When enbled, Cll Home notifies IBM Service of softwre error events. Not ll countries currently support this feture, contct your next level of support for more informtion. Before clling for support, be sure to hve your Softwre Customer Number vilble. Choose the softwre option when you re uncertin if the problem involves TS7610 Applince Express softwre or TS7610 Applince Express hrdwre. Choose the hrdwre option only if you re certin the problem solely involves the TS7610 Applince Express hrdwre. When clling IBM for service regrding the TS7610 Applince Express follow these guidelines for the softwre nd hrdwre options: Softwre option Identify the TS7610 Applince Express s your product nd supply your customer number s proof of purchse. The customer number is 7-digit xvi IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

19 numeric ( ) ssigned by IBM. When the PID is purchsed, the customer number is on the customer informtion worksheet or on the invoice from the softwre purchse. Note: If sked for n operting system, sy "Storge". CAUTION: If you supply n incorrect customer number you might be denied support for your softwre. Trck importnt informtion t the time of purchse. Hrdwre option Provide the seril number nd pproprite 4-digit mchine type for the hrdwre component tht sent the problem notifiction (for exmple, 3959 SM1 or 3959 SM2). Getting help online Visit the support pge for the IBM System Storge TS7600 with ProtecTIER. The support pge hs FAQs, prts informtion, technicl hints nd tips, technicl publictions, nd downlodble files. See: For dditionl websites, see Websites on pge xviii. Before you cll for service Some problems cn be solved without outside ssistnce. See printed documenttion tht comes with the TS7610 nd TS7620 Applince Express, or by consulting the support web pge. Be sure to lso red the informtion in ny README files nd relese notes tht come with the TS7610 or TS7620 Applince Express server. Getting help by telephone With the originl purchse of the IBM TS7610 ProtecTIER Dedupliction Applince Express, you hve ccess to extensive support coverge. During the product wrrnty period, you cn cll the IBM Support Center ( in the US) for product ssistnce covered under the terms of the hrdwre IBM wrrnty or the softwre mintennce contrct tht comes with product purchse. Importnt: The TS7610 Applince Express) hrdwre components hve dditionl support requirements nd restrictions. If you experience problems with the hrdwre fter instlltion, see the support informtion in the IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express User's nd Mintennce Guide, v3.3, GA Hve the following informtion redy when you cll: v Either mchine type nd model or softwre identifier. The softwre identifier cn be either the product nme (TS7610 Applince Express) or the Product Identifiction (PID) number. v Either the seril numbers of the components or your proof of purchse. v Description of the problem. v Exct wording of ny error messges. v Hrdwre nd softwre configurtion informtion About this document xvii

20 If possible, hve ccess to your computer when you cll. In the U.S. nd Cnd, these services re vilble 24 hours dy, 7 dys week. In the U.K., these services re vilble Mondy through Fridy, from 9:00.m. to 6:00 p.m. In ll other countries, contct your IBM reseller or IBM mrketing representtive. Websites The most up-to-dte informtion bout your product, including documenttion nd the most recent downlods, cn be found t the websites: TS7610 documenttion nd informtion centers: v The trnslted publictions for this product re included with the product. These documents nd product specifiction sheets re lso vilble from the website: brndmin?brndind= v You cn order or downlod publictions through the IBM Publictions Ordering System t the following website: v Access instlltion nd technicl support informtion by wy of the web t: v Access the IBM System Storge ProtecTIER TS7610 Customer Informtion Center t: TS7610 hrdwre informtion: v For the ltest informtion bout operting system nd HBA support, clustering support, SAN fbric support, nd Storge Mnger feture support, see the DS4000 Interoperbility Mtrix t the website: v Hrdwre troubleshooting, go to the website nd serch for TS7610: v For ccessibility informtion, go to the website: TS7610 softwre informtion: v For product firmwre nd softwre downlods, nd ssocited driver code, go to the website: selectproduct?brndind= &fmilyind=0&oldbrnd=0&oldfmily=0 &oldtype=0&tskind=1&psid=bm Terminology Cold-swppble components Components tht cnnot be removed or replced while the system is running. Input/output (I/O) ctivity must be stopped nd the server must be disconnected from the A/C power source before removl or replcement is strted. xviii IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

21 Attention: Filure to dhere to the bove guidelines could result in component or system dmge, dt loss, or personl injury. Customer-replceble unit (CRU) CRU components cn sfely nd esily be self-serviced by the customer. Externl component Externl components re ccessible with the server's cover in plce. Field-replceble unit (FRU) FRU components require higher degree of technicl expertise nd system knowledge for removl nd replcement thn CRUs nd re to be serviced by IBM personnel only. FRU ID Ech component hs unique FRU ID (prt number). In the event tht you need to order replcement CRU, or schedule service cll for FRU, you will need to provide the FRU ID to the IBM customer support representtive. Hot-swppble components Components tht do not require stopping I/O ctivity or disconnecting the server from A/C power before removing or replcing. Internl component Internl components re locted inside the server chssis, nd re ccessible only if the server's top cover is removed. OpenStorge OpenStorge llows ProtecTIER to be integrted with NetBckup to provide the mens for bckup-to-disk without using virtul tpe librry (VTL) emultion. Using plug-in tht is instlled on n OpenStorge-enbled medi server, ProtecTIER cn implement communiction protocol tht supports dt trnsfer nd control between the bckup server nd the ProtecTIER server. Therefore, to support the plug-in, ProtecTIER implements storge server emultion. repliction A process tht trnsfers logicl objects like crtridges from one ProtecTIER repository to nother. The repliction function llows ProtecTIER deployment to be distributed cross sites. Ech site hs single or clustered ProtecTIER environment. Ech ProtecTIER environment hs t lest one ProtecTIER server. The ProtecTIER server tht is prt of the repliction grid hs two dedicted ethernet ports tht re used for repliction. Repliction ports re connected to the customer's WAN nd re configured on two subnets s defult. repliction grid A set of repositories tht shre common ID nd cn potentilly trnsmit nd receive logicl objects through repliction. A repliction grid defines set of ProtecTIER repositories nd ctions between them. It is configured by using the ProtecTIER Repliction Mnger. The ProtecTIER Repliction Mnger is softwre component instlled on ProtecTIER server or dedicted host. The ProtecTIER Repliction Mnger should be ble to recognize ll of the members of the entire network tht it hndles on both repliction subnets. The ProtecTIER Repliction Mnger mnges the configurtion of multiple repliction grids in n orgniztion. An gent on every node in ech ProtecTIER server intercts with the server nd mintins tble of its grid members. About this document xix

22 How to send your comments Note: Customers must license the Repliction fetures on ll ProtecTIER systems prticipting in the repliction grid whether the system is sending or receiving dt (or both). repliction grid ID A number from 0 to 63 tht identifies repliction grid within n orgniztion. repliction grid member A repository tht is member in repliction grid. repliction policy (FSI nd VTL only) A policy mde up of rules tht define set of objects (for exmple, VTL crtridges) from source repository to be replicted to trget repository. repository unique ID (RID) A number tht uniquely identifies the repository. The RID is creted from the repliction grid ID nd the repository internl ID in the grid. repliction timefrme (FSI nd VTL only) A scheduled period of time for repliction to tke plce for ll policies. shelf A continer of VTL crtridges within ProtecTIER repository. TS7610 Applince Express The short nme for IBM's self-contined virtuliztion solution with n integrted server nd storge hrdwre pltform, IBM TS7610 ProtecTIER Dedupliction Applince Express. TS7620 Applince Express The short nme for IBM's self-contined virtuliztion solution with n integrted server nd storge hrdwre pltform, IBM TS7620 ProtecTIER Dedupliction Applince Express. virtul tpe librry (VTL) The ProtecTIER virtul tpe librry (VTL) service emultes trditionl tpe librries. By emulting tpe librries, ProtecTIER ProtecTIER VTL llows you to switch to disk bckup without replcing your entire bckup environment. Your existing bckup ppliction cn ccess virtul robots to move virtul crtridges between virtul slots nd drives. The bckup ppliction perceives tht the dt is being stored on crtridges while ProtecTIER ctully stores dt on deduplicted disk repository. visibility switching The utomted process tht trnsfers the visibility of VTL crtridge from its mster to its replic nd vice vers. The visibility switching process is triggered by moving crtridge to the source librry Import/Export (I/E) slot. The crtridge will then dispper from the I/E slot nd pper t the destintion librry's I/E slot. To move the crtridge bck to the source librry, the crtridge must be ejected to the shelf from the destintion librry. The crtridge will then dispper from the destintion librry nd repper t the source I/E slot. Your feedbck is importnt in helping to provide the most ccurte nd highest qulity informtion. To submit ny comments bout this book or ny other IBM System Storge TS7600 with ProtecTIER documenttion: xx IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

23 v Send your comments by e-mil to Be sure to include the following informtion: Exct publiction title nd version Publiction form number (for exmple, GC ) Pge, tble, or illustrtion numbers tht you re commenting on with detiled description of ny informtion tht should be chnged About this document xxi

24 xxii IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

25 Chpter 1. Before you contct TS7610 or TS7620 ProtecTIER V3.3.6 customer support This topic provides informtion bout how to resolve hrdwre issues in order to void unnecessry clls to IBM customer support. About this tsk Before you contct IBM customer support to order replcement component or schedule n on-site service cll, review the conditions listed in Tble 2: Tble 2. Esily resolved fult conditions If you experience problem relted to... Loss of connectivity to the ProtecTIER Mnger HDD PSU Cooling fn Possible condition An Ethernet cble might be disconnected from the dpter instlled in Slot 3 or from the on-bord Ethernet port (NIC 2). An Ethernet cble might be dmged or fulty. The HDD might be improperly seted in the drive by. After replcing n HDD, the new HDD did not set s the hot spre The power cord might be loose or unplugged from the PSU or power source. The PSU might be improperly seted in the by. The fn might be improperly seted in the fn try. Resolution Reconnect the cbles to the pplicble ports. The port LEDs illuminte. Completely disconnect nd remove the existing Ethernet cble nd replce it with new cble. The port LED illumintes. Push the HDD fully into the by until the front of the drive is flush with the front of the server chssis. The HDD LED illumintes. 1. Remove the drive. 2. Wit for GUI to show drive is missing. 3. Use GUI repir wizrd for missing drive. This wizrd will guide the user to insert the drive nd it will set it to hot spre. Fully insert the power cord into the outlets on the PSU nd the power source. The PSU LED illumintes. Push the PSU into the by until it is fully inserted. The PSU LED illumintes. Perform substeps nd b of step 1 on pge 56. Check to see tht the fn is properly seted then perform substep b of step 2 on pge 57. Copyright IBM Corp. 2013,

26 Tble 2. Esily resolved fult conditions (continued) If you experience problem relted to... RAID BBU DIMM Dul-port Ethernet dpter Fibre Chnnel HBA Possible condition The internl cble from the BBU to the MegRAID controller might my be disconnected. One or more DIMMs might be improperly seted in the slot. An Ethernet cble might be disconnected from the dpter instlled in Slot 3 or from the on-bord Ethernet port (NIC 2). An Ethernet cble might be dmged or fulty. One, or both, of the Fibre Chnnel cbles might be disconnected from the dpter instlled in Slot 5. One, or both, of the Fibre Chnnel cbles might be dmged or fulty. Resolution Perform step 1 on pge 66 nd substeps nd b of step 2 on pge 66. Check to mke sure tht the cble from the RAID controller to the BBU is securely connected then perform substep f of step 3 on pge 66 nd step 4 on pge 67. Perform step 1 on pge 52 nd substeps nd b of step 2 on pge 52. Check to mke sure ech of the DIMMs is fully seted then perform substeps d nd e of step 3 on pge 54 nd step 4 on pge 55. Reconnect the cbles to the pplicble ports. The port LEDs illuminte. Completely disconnect nd remove the existing Ethernet cble, nd replce it with new cble. The port LEDs illuminte. Reconnect the cbles to the dpter. Completely disconnect nd remove the existing Fibre Chnnel cbles nd replce them with new cbles. The port LEDs illuminte. If none of the conditions listed in Tble 2 on pge 1 pply or fter you try the suggested resolution, the problem persists, contct IBM customer support. Refer to Ordering replcement CRU or scheduling FRU service cll for informtion nd instructions. Ordering replcement CRU or scheduling FRU service cll This topic provides informtion bout how to order replcement component or schedule n on-site service cll. About this tsk If component must be repired or replced, contct IBM customer support. The IBM Customer Support Representtive (CSR) cn ssist you in plcing n order for new CRU, or scheduling n on-site service cll for FRU. When you contct IBM, you might be sked to provide some or ll of the following informtion: 2 IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

27 v Mchine type (3959) v Mchine model (SM1) or (SM2) v Mchine seril number (typiclly found on br-coded lbel ttched to the top or rer of the server chssis) v Component nme or type, nd FRU ID (found in the ProtecTIER Mnger lert windows, the emil nd SNMP trp reports). v Note: The FRU ID (prt number) for both CRU nd FRU components, is expressed s FRU ID. Nme, phone number, ddress, nd ZIP code of the loction where the hrdwre is instlled. (For exmple: Do not provide informtion for the home office of your compny if the hrdwre is instlled in brnch office.) To contct IBM customer support: Procedure 1. Visit You will see the IBM Directory of worldwide contcts. 2. Click the View by Alph order or View by Region tbs to disply the contcts list in the formt you prefer. 3. Select your loction from the lphbetic or regionl list. Your regionl contct pge displys. 4. Proceed s pproprite: v If Customer support link is provided on your regionl contct pge:. Click the link. Your regionl Customer Support Online pge displys. b. Dil the number provided in the Other support request box. c. Go on to step 5. v If Customer support link is not provided on your regionl contct pge:. Dil the number provided for obtining hrdwre support. b. Go to step Respond to the voice prompts by mking selections or entering informtion. When you hve completed the series of prompts, you re connected with n IBM CSR. The CSR will sk you for dditionl informtion nd issue you reference number. One of two support methods occur: v You re immeditely trnsferred to n IBM Technicl Services Representtive (TSR) who cn ssist you with plcing your order or scheduling service cll. v An IBM TSR will cll you bck nd ssist you with plcing your order or scheduling service cll. If you ordered new CRU, the component is shipped to the ddress you provided. Refer to the pplicble instructions in Ordering replcement CRU or scheduling FRU service cll on pge 2 when you re redy to perform the replcement. If you scheduled service cll, n IBM System Services Representtive (SSR) will come to your fcility t the greed-upon dte nd time, to repir or replce the defective FRU. Chpter 1. Before contcting customer support 3

28 4 IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

29 Chpter 2. Troubleshoot by using ProtecTIER V3.3.6 dignostic tools About hrdwre lerts This section explins how to use ProtecTIER Service Menu nd ProtecTIER Mnger to troubleshoot the TS7610 Applince Express or TS7620 Applince Express server. This section contins informtion bout the lerts which the system issues when hrdwre component fils. About this tsk If hrdwre degrdtion or filure occurs, the components listed in Tble 3 on pge 6, genertes one or more of the following types of lerts: v Beeps or other udible indictors v Chnges in LED stte v Hrdwre fults reported through the ProtecTIER Mnger v Emil lerts or SNMP trp reports (if you enbled either, or both, of these options during system configurtion) Importnt: Fult occurrences in the MegRAID controller, SAS expnder, Fibre Chnnel dpter, Ethernet dpter, or DIMM might prevent communiction between ProtecTIER Mnger nd the server. As result, ProtecTIER Mnger might not be ble to report the hrdwre fult. Becuse of this limittion, enbling emil lerts nd SNMP reports is recommended. By doing so, you receive fult notifictions regrdless of ProtecTIER Mnger vilbility. Emil lert nd SNMP report messges might tke up to 45 minutes to rrive fter fult occurrence. The lert (or report) provides informtion bout the fulty component, the nture of the fult, nd suggestions for resolution. To enble emil lerts or SNMP trps, refer to the chpter on ProtecTIER configurtion, in the IBM TS7620 ProtecTIER Dedupliction Applince Express Instlltion nd Setup Guide for VTL, nd OpenStorge Systems, v3.3, GA This tble provides n overview of the types of lerts ech component genertes. v Components identified by squre (") hs those lert options. v Components identified by tringle ( ) might generte n lert in ProtecTIER Mnger. This type of filure cn be seen s n LED chnge or in n emil lert/snmp trp report. v If the component cell in the tble does not contin squre or tringle, then tht type of lert does not occur. For exmple there is no udible lrm for dul-port Ethernet dpter. Refer to step 1 on pge 9 for informtion bout using ProtecTIER Mnger lert windows, emil lert messges, nd SNMP trp reports. Copyright IBM Corp. 2013,

30 Tble 3. Alerts by component type Component Type Audible lrm LED chnge ProtecTIER Mnger Emil lert / SNMP trp report 1 TB SATA hrd disk drives (HDDs) CRU " " " " Power supply units (PSUs) CRU " " " " Cooling fns CRU " " " " Dul-port Ethernet dpter CRU " " RAID bttery bckup unit (BBU) Dul in-line memory modules (DIMMs) CRU " " " CRU " " USB portble DVD drive CRU " Fibre Chnnel host bus dpter (HBA) FRU " " " MegRAID controller FRU " SAS expnder FRU " Internl boot drive FRU " " Where to go for informtion About this tsk In ddition to using the step-by-step procedures provided in this document, you cn ccess instructionl videos tht demonstrte removing nd replcing the HDDs nd PSUs. The videos, locted in the Resolution guides, re esily ccessible from ProtecTIER Mnger. Instructions for ccessing the Resolution guides re provided in Accessing the Resolution guides from the ProtecTIER Mnger Node menu nd Accessing the Resolution guides from the Hrdwre fults window on pge 8. Instructionl videos demonstrting CRU replcement, re vilble online in the TS7610 Informtion Center t: index.jsp. Accessing the Resolution guides from the ProtecTIER Mnger Node menu About this tsk Note: The Resolution guides provide informtion nd instructions for resolving HDD nd PSU fults, only. The guides re ccessible only when ProtecTIER Mnger communictes with the ffected server. If ProtecTIER Mnger is not vilble, use emil lerts or SNMP reports. Procedure 1. If it is not lredy running, lunch ProtecTIER Mnger s described in 1 on pge Log in to the system tht includes the TS7620 Applince Express server (node) with the fulty component, s described in 3 on pge Return to this pge nd continue with step 4 on pge 7. 6 IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

31 4. On the menu br t the top of the ProtecTIER Mnger window, click: Node > Hrdwre. The list of Resolution guides, displys: ts Figure 1. Resolution guides 5. Select the guide tht is pplicble for the tsk you must perform. The guide opens with informtion nd instructions for the tsk displyed, s shown: ts Figure 2. Filed disk drive Resolution guide 6. Scroll down to disply ny content not currently visible in the window. Chpter 2. Troubleshoot by using ProtecTIER V3.3.6 dignostic tools 7

32 7. Click the (ply button) to strt the video. 8. When you re finished with the Resolution guide, click Close. Accessing the Resolution guides from the Hrdwre fults window About this tsk Note: The Resolution guides provide informtion nd instructions for resolving HDD nd PSU fults, only. The guides re ccessible only when the ProtecTIER Mnger cn communicte with the ffected server. If the ProtecTIER Mnger is not vilble, refer to emil lerts or SNMP reports. Procedure 1. If it is not lredy running, lunch ProtecTIER Mnger s described in 1 on pge Log in to the system tht includes the TS7620 Applince Express server (node) with the fulty component, s described in 3 on pge Return to this pge nd continue with step Click the Hrdwre fults button t the bottom of the ProtecTIER Mnger window. The Hrdwre fults window displys, with ll hrdwre fults for the selected server, listed. 5. In the Actions column for n HDD or PSU, click the Resolve fult link. Note: If the Actions column is not currently visible, scroll the disply to the right. The Resolution guide for the selected component type displys. 6. Red the informtion in the guide. 7. Click the (ply button) to strt video. 8. Follow the instructions provided to resolve the fult condition. 9. When you finished performing the required ctions, return to the Resolution guide. 10. Click the Recheck Fults button. A confirmtion dilog box displys. 11. Click Yes to continue. The Refresh Action dilog box displys, indicting tht the refresh is in progress. When the refresh completes, the dilog box closes. The Hrdwre fults window displys. If your ctions successfully resolved the fult, the ssocited hrdwre lert is no longer displyed. 12. When you re finished with the Resolution guide, click Close. Accessing instructionl videos nd other informtion in the Informtion Center Procedure 1. Go to the TS7620 Applince Express Informtion Center web pge t: 8 IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

33 2. Follow the nvigtion instructions provided on the Informtion Center pge to locte nd open the videos. 3. Click the (ply button) to strt the video. 4. When you re finished with the Resolution guide, click Close. Receiving nd responding to hrdwre lerts Upon receiving n lert, you must identify which component generted the lert (if it is not redily pprent). Anlyze the cuse nd severity of the fult, nd decide on course of corrective ction. Methods for doing so re described in the sections tht follow. ProtecTIER Mnger Hrdwre Resources window About this tsk The Hrdwre resources window provides informtion such s component sttus, FRU ID (prt number), nd resource fult detils; for ll of the CRU components, nd mny of the FRU components. When ProtecTIER Mnger communictes with the server on which one or more hrdwre fults hve occurred, the informtion provided in the Hrdwre resources window helps identify, dignose, nd resolve the problem. If ProtecTIER Mnger is unvilble, nd your system is configured for emil lerts or SNMP trps, refer to the hrdwre fult lert nd resolution informtion provided in those resources. See Emil lerts on pge 13 nd Using SNMP trps on pge 14, for more informtion. Use this procedure to ccess the Hrdwre resources window. Procedure 1. If ProtecTIER Mnger is not running, lunch it using this method : v On Windows-bsed PC, click: Strt > All Progrms > IBM > ProtecTIER Mnger > IBM ProtecTIER Mnger. v On Linux-bsed PC, double-click the ProtecTIER Mnger icon on the Linux Desktop. The ProtecTIER Mnger window opens. 2. Log in to the system tht includes the TS7610 Applince Express orts7620 Applince Express ProtecTIER V3.3.6 server (node) with the fulty component. Note: If you re unsure which system contins the fulty node, log in to ech system in turn, until you find the system tht hs its nme displyed in red text in the Systems list.. In the left-side nvigtion pne of the ProtecTIER Mnger, click the pplicble system. The Login to system dilog box opens. b. Click Login. c. In the Usernme field, type: ptdmin d. In the Pssword field, type: ptdmin e. Select the Sve pssword checkbox, click Ok, nd then wit while ProtecTIER Mnger sves your informtion nd logs you into the system. Chpter 2. Troubleshoot by using ProtecTIER V3.3.6 dignostic tools 9

34 The messge displyed: ts Figure 3. Configurtion wizrd reminder f. Click Ok to dismiss the messge. 3. In the Nodes section of the Systems Mngement pne, click the TS7610 Applince Express or TS7620 Applince Express server on which fult hs occurred. Nodes with fults pper in red in the list, s shown: ts Figure 4. Fulty nodes displyed in red The ProtecTIER Mnger window refreshes nd chnges to Nodes view, with informtion for the selected server displyed. 4. In the Hrdwre resources window, click the tb in the middle pne of the ProtecTIER Mnger for the component for which you need informtion. You might see these icons if the selected component is degrded ( )orhs filed ( ), or hs nother type of fult. In the next exmple, the disk drive component ws selected nd disk drive 12 hs smll blue informtion icon. To see detils of the informtion wrning, scroll to the pne on the right. ProtecTIER Mnger shows disk drive 12 is rebuilding. 10 IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

35 ts Figure 5. Hrdwre resources window, disk drive 12 rebuilding ts The following exmple shows the disk drive component where ll the disk drives re working. Figure 6. Hrdwre resources window 5. In the Resource pne, on the right side of the window:. Note the nme of the component tht generted the lert. b. Red the problem description to determine wht cused the lert. Chpter 2. Troubleshoot by using ProtecTIER V3.3.6 dignostic tools 11

36 c. Under Properties, note the FRU ID. Note: The FRU ID (prt number) for both CRU nd FRU components, is expressed s FRU ID. d. Under Resource fult, red the informtion in the Associted Messges re, nd follow ny instructions provided. 6. When you re finished reviewing fult nd component informtion, use one of the following methods to exit the ProtecTIER Mnger: v Click File > Exit. OR v Click the X in the upper-right corner of the window. 7. Verify tht the lert received ws not cused by n esily resolved condition, such s loose power cord or defective cble. ProtecTIER Mnger Hrdwre Fults window About this tsk The Hrdwre fults window provides informtion on ll of the hrdwre fults currently in effect for the specified server. When the ProtecTIER Mnger is ble to communicte with the server on which one or more hrdwre fults hs occurred, the informtion in the Hrdwre fults window my help you to identify, dignose, nd resolve the problem. If the ProtecTIER Mnger is unvilble, nd your system is configured for emil lerts or SNMP trps, refer to the hrdwre fult lert nd resolution informtion provided in those resources. Use the procedures below to ccess the Hrdwre fults window. Procedure 1. If it is not lredy running, lunch PT Mnger s described in ProtecTIER Mnger Hrdwre Resources window. 2. Login to the system tht includes the TS7610 Applince Express or TS7620 Applince Express server (node) with the fulty component, s described in 2 on pge Select the server (node) on which the fult occurred, s described in 3 on pge When the Nodes view displys, click the Hrdwre fults button, locted t the bottom right of the ProtecTIER Mnger window. The Hrdwre Fults window opens, with one or more fult messges displyed in the Associted messges column: 12 IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

37 ts Figure 7. Hrdwre fults window 5. Review the informtion provided, nd mke note of the defective components nme (or type) nd FRU ID. Note: The FRU ID (prt number) for both CRU nd FRU components, is expressed s FRU ID. 6. Verify the lert received ws not cused by n esily-resolved condition, such s loose power cord or defective cble. 7. Refer to 4 on pge 7 Emil lerts About this tsk In the event of hrdwre degrdtion or filure, systems configured to use emil lerts will send problem report messge to the designted lert recipient(s). Emil lerts llow you to receive hrdwre fult notifictions, whether or not you hve ccess to the ProtecTIER Mnger. When hrdwre fult occurs, the system genertes nd sends problem report, similr to the one shown in Figure 8: ts Figure 8. Emil lert Procedure 1. Upon receiving n emil lert:. Open the messge nd review the informtion provided in the report. Chpter 2. Troubleshoot by using ProtecTIER V3.3.6 dignostic tools 13

38 Using SNMP trps About this tsk b. Mke note of the defective components nme (or type) nd FRU ID. Note: The FRU ID (prt number) for both CRU nd FRU components, is expressed s FRU ID. 2. Verify the lert received ws not cused by n esily-resolved condition, such s loose power cord or defective cble. If hrdwre or softwre degrdtion or filure ocurs, ProtecTIER systems, which re configured to use Simple Network Mngement Protocol (SNMP) cn send problem notifiction to designted recipients. SNMP notifictions, or trps, cn be sent even if the ProtecTIER Mnger interfce is unvilble. To use SNMP trps, you need the following items: v SNMP trp receiver softwre tht is instlled on n SNMP trp server. Follow the instructions from the mnufcturer to instll nd configure the SNMP trp receiver softwre. v The file nme nd loction of the mngement informtion bse (MIB) file for the SNMP trp receiver. On the ProtecTIER server, the file nme is: IBM-TS7600-SNMP-MIBV2.mib in: /usr/shre/snmp/mibs. The full pth is: /usr/shre/snmp/mibs/ibm-ts7600-snmp-mibv2.mib. v The IBM-TS7600-SNMP-MIBV2.mib file needs to be copied onto the SNMP trp receiver nd the trp receiver softwre must point to the directory loction of the MIB file for trnsltion of the trp messging. v SNMP trpping enbled on one or more of your ProtecTIER servers. Use the ProtecTIER Mnger Configurtion wizrd to enble the SNMP trp option on 3959 SM1 servers. See the IBM TS7620 ProtecTIER Dedupliction Applince Express Instlltion nd Setup Guide for VTL, nd OpenStorge Systems, v3.3, GA for instructions on SNMP configurtion. For 3958 AP1 or 3958 DD4 servers, see the IBM ProtecTIER User's Guide for Enterprise Edition nd Applince Edition, V3.3.6, GA The ProtecTIER servers hve the following improvements in SNMP support. v ProtecTIER softwre events tht send specific notifictions tht re bsed on the error tht occurred. v ProtecTIER hrdwre events tht trigger specific notifictions re bsed on the error tht occurred, such s processor event or power event. v Send enough detiled informtion with the SNMP notifiction so tht you cn understnd the problem. The ProtecTIER Mnger Configurtion menu gives you the option to filter SNMP trps tht re bsed on severity. Error-level severities cn be filtered by: - Error - Wrning - Informtion - Softwre error ctegories include the following: v VTL v Repliction v OpenStorge v FSI 14 IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

39 v v Repository storge v Cluster v System - Hrdwre error ctegories include the following: v Processor memory module v Cooling module (fn) v Internl boot drives v Ethernet crds v Power supplies v RAID crd v RAID bttery v Front-end dpter, if VTL enbled v Generl server errors v Generl network errors v Ethernet switch, if cluster enbled with SMC switch (TS7650 or TS7650G only) v Network power switch, if cluster enbled with new network power switch (TS7650 or TS7650G only) v 3958 AP1 specific v Bck-end dpter (TS7650 or TS7650G only) v Disk controller (TS7650 or TS7650G only) v Disk expnsion (TS7650 or TS7650G only) v 3959 SM1 specific v SAS expnder v SATA hrd disk drives Wrning-level severity includes the following: - Repliction wrnings - VTL wrnings - OpenStorge wrnings - FSI wrnings - Cpcity wrnings - RAS wrnings Informtion-level severity includes the following: - VTL configurtion chnge events - OpenStorge configurtion chnge events - FSI configurtion chnge events - Repliction events SNMP in ProtecTIER version 3.1 or higher supports threshold monitoring nd llows the user to specify thresholds for the following system runtime behvior: Repository spce issues - Nominl cpcity - Physicl cpcity There re two threshold levels user cn set: - Informtion level: trp is sent when the repository regins free spce nd rises bout the informtion level. Chpter 2. Troubleshoot by using ProtecTIER V3.3.6 dignostic tools 15

40 v v v - Wrning level: trp is sent when the free spce in the repository flls below the wrning level Going below the informtionl threshold issues n SNMP trp only if the wrning threshold is crossed. This method is to ensure tht the user is not flooded with lerts when the norml opertion crosses the low wter mrk threshold frequently. Cpcity thresholds cn be set specifying % from the repository or specifying spce (GBs). Using n IBM-registered mngement informtion bse (MIB) file. The MIB file is implemented in tree structure nd hs unique OID for ech messge supported. The MIB file ships on the ProtecTIER server. Provide reporting to the network mngement ppliction softwre. Improved communiction options: SNMP trps re sent through the customer network (eth0) by using the UDP protocol. By defult, port 162 is used nd up to five destintions re supported. Customers cn optionlly select different port for SNMP trffic by using the ProtecTIER Mnger Configurtion menu. On systems tht re configured to use SNMP trps, n gent monitors the ProtecTIER server nd reports fult informtion to network mngement ppliction. Periodiclly the dt is sent to the designted SNMP server in the form of n SNMP trp report, portion of which is shown in Figure 9 on pge 17. SNMP trp reports notify you of hrdwre or softwre fults even if you do not hve ccess to the ProtecTIER Mnger interfce. The disply formt of the trp report vries between different trp receiver softwre pplictions. Your trp report might not look exctly like the following exmple. 16 IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

41 ts Figure 9. SNMP trp report Procedure Verifying hrdwre fults About this tsk 1. Run the SNMP trp ctcher progrm on the SNMP server. 2. Open the SNMP report nd review the informtion. 3. Mke note of the defective component's nme (or type) nd FRU ID. Note: The FRU ID (prt number) for both CRU nd FRU components, is expressed s FRU ID. 4. Verify tht the lert received ws not cused by n esy to resolved condition, such s loose power cord or defective cble. Procedure 1. If necessry, strt ProtecTIER Mnger nd log into the system tht includes the TS7620 Applince Express server (node) with the fulty component. Chpter 2. Troubleshoot by using ProtecTIER V3.3.6 dignostic tools 17

42 For detiled ProtecTIER Mnger login instructions, refer to IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express User's nd Mintennce Guide, v3.3, GA Note: If you re unsure which system contins the fulty node, log in to ech system in turn, until you find the system tht hs it's nme displyed in red text in the Systems list. 2. In the Systems Mngement pne, click the TS7620 Applince Express server on which fult hs occurred. Nodes with fults pper in red in the list, s shown below: ts Figure 10. Fulty nodes displyed in red The ProtecTIER Mnger window refreshes nd chnges to Nodes view, with informtion for the selected server displyed. 3. Mke sure the lert you received ws not cused by n esily-resolved condition, such s loose power cord or defective cble. 4. The FRU ID for both CRU components nd FRU components is expressed s FRU ID. To find the FRU ID of the defective component:. Select Hrdwre Resources in the ProtecTIER Mnger nvigtion menu on the left. b. Select the specific hrdwre resource in the middle pne of the ProtecTIER Mnger window. c. The FRU ID ppers in the ProtecTIER Mnger Resource pne on the right. Tip: You cn wtch instructionl videos of the procedures by going to the IBM System Storge TS7610 ProtecTIER Dedupliction Applince Express Customer Informtion Center. ProtecTIER Service menu helth monitoring nd problem notifiction This section explins ProtecTIER Service menu system helth monitoring nd problem notifiction tools. 18 IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

43 About this tsk Complete the following steps to ccess the Helth Monitoring menu. Use Helth Monitoring to either dignosis hrdwre problem or verify if hrdwre replcement fixed the problem Helth Monitoring Procedure 1. If necessry, power-on the server nd the monitor, nd wit for the login prompt to disply. For power-on instructions, see TS7610 or TS7620 power off sequence on pge Access the ProtecTIER Service Menu with monitor nd keybord plugged into the TS7610 Applince Express or TS7620 Applince Express server. Log on with ID ptconfig, pssword ptconfig 3. When the ProtecTIER Service Menu ppers, select the ProtecTIER Configurtion option ProtecTIER Service Menu running on rssmx ) ProtecTIER Configurtion (...) 2) Mnge ProtecTIER services (...) 3) Helth Monitoring (...) 4) Problem Alerting (...) 5) Version Informtion (...) 6) Generte service report 7) Generte system view 8) Updte ProtecTIER code E) Exit >>> Your choice? 4. Select Helth Monitoring. Helth Monitoring contins the following options: v Disply system helth summry - this option reports the current stte of the system, without underlying components detils v Disply detiled system helth stte - this option reports the current stte of the system, with detils of ll the underlying components v Run full system check - this option reports the stte of the ll the hrdwre components v List open problems - this option lists hrdwre or system problems v Service mode - Select this option before servicing the system to prevent dding flse system errors during system mintennce. Exit this mode once system mintennce is done. Chpter 2. Troubleshoot by using ProtecTIER V3.3.6 dignostic tools 19

44 ProtecTIER Service Menu running on rssmx Helth Monitoring (...) ) Disply system helth summry 2) Disply detiled system helth 3) Run full system check 4) List open problems 5) Service Mode B) Bck E) Exit >>> Your choice? Select Run full system check. 5. If disk drive is missing or defective, you might see this when you run your helth check. This exmple shows tht disk drive 5 is missing >>> Your choice? 1 Begin Processing Procedure TS7610 Checkout Version executed on: T20:36:10 =============================================== Summry of NON-OK Sttuses: Offline 0 Filed 0 Unknown 0 Degrded 0 Rebuilding 0 Missing 1 =============================================== Verify stte of DDM 5 (Node 0/Enclosure 8)...MISSING ========================================================= *MISSING: Component Loction: Node 0/Enclosure 8/DDM5 *MISSING: FRU ID: 45W8867 *MISSING: Enclosure 8 *MISSING: cpcity: *MISSING: speed: 3.0 *MISSING: cpcityunit: GB *MISSING: SpeedUnit: Gb/s *MISSING: disktype: SATA *MISSING: SRN: 0xAA *MISSING: The hrd disk drive is missing. Check tht the disk drive is *MISSING: present in the dive by nd is properly seted. If not properly *MISSING: seted, try reseting the drive. See User s nd Mintennce *MISSING: Guide for more informtion. =============================================== 6. If disk drive 12 hs been replced nd you rerun the helth check, the helth check report shows tht disk drive 12 is rebuilding. 20 IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

45 >>> Your choice? 1 Begin Processing Procedure TS7610 Checkout Version executed on: T22:46:17 =============================================== Summry of NON-OK Sttuses: Offline 0 Filed 0 Unknown 0 Degrded 0 Rebuilding 1 Missing 0 =============================================== Verify stte of DDM 12 (Node 0/Enclosure 8)...REBUILDING ========================================================= *REBUILDING: Component Loction: Node 0/Enclosure 8/DDM12 *REBUILDING: FRU ID: 45W8867 *REBUILDING: Enclosure 8 *REBUILDING: cpcity: *REBUILDING: speed: 3.0 *REBUILDING: cpcityunit: GB *REBUILDING: SpeedUnit: Gb/s *REBUILDING: disktype: SATA =============================================== End Processing Procedure 7. Once component hs been successfully replced or rebuilt thn you will see this output when you rerun your helth check: TS7610 Checkout Version executed on: T24:46:17 =============================================== Summry of NON-OK Sttuses: Offline 0 Filed 0 Unknown 0 Degrded 0 Rebuilding 0 Missing 0 =============================================== 8. To exit the system ProtecTIER Configurtion menu, type: E <enter>. You re then returned to the server commnd prompt. Problem Alerting Procedure 1. If necessry, power-on the server nd the monitor, nd wit for the login prompt to disply. For power-on instructions, see TS7610 or TS7620 strtup on pge 29. Chpter 2. Troubleshoot by using ProtecTIER V3.3.6 dignostic tools 21

46 2. Access the ProtecTIER Service Menu with monitor nd keybord plugged into the TS7610 Applince Express or TS7620 Applince Express server. Log on with ID ptconfig pssword ptconfig 3. When the ProtecTIER Service Menu ppers, select the ProtecTIER Configurtion option ProtecTIER Service Menu running on rssmx ) ProtecTIER Configurtion (...) 2) Mnge ProtecTIER services (...) 3) Helth Monitoring (...) 4) Problem Alerting (...) 5) Version Informtion (...) 6) Generte service report 7) Generte system view 8) Updte ProtecTIER code E) Exit >>> Your choice? 4. Select Problem Alerting. The system Problem Alerting contins the following options: v Enble/Disble Cll Home - depending on your current Cll Home stte, select this option to either enble or disble Cll Home v Send Test Cll Home v Configure Cll Home Hertbet frequency - sets how often the Cll Home communiction pth is checked v Send Hertbet Cll Home - this option checks the Cll Home communiction pth v Enble/Disble Notifiction by emil - depending on your current Notifiction by emil stte, select this option to either enble or disble Notifiction by emil v Test Emil Notifiction - sends test emil to verify emil ddress v Activte Cll Home Polling Function ProtecTIER Service Menu running on rssmx Problem Alerting (...) ) Enble/Disble Cll Home 2) Send Test Cll Home 3) Configure Cll Home Hertbet frequency 4) Send Hertbet Cll Home 5) Enble/Disble Notifiction by emil 6) Test Emil Notifiction 7) Activte Cll Home Polling Function B) Bck E) Exit >>> Your choice? 5. To exit the Problem Alerting menu, type: E <enter>. You re then returned to the server commnd prompt. 22 IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

47 ProtecTIER V3.3.6 Cll Home IBM recommends tht you enble the Cll Home feture on ech of your ProtecTIER servers. Doing so speeds-up problem determintion nd fult resolution. When enbled on the TS7610 Applince Express nd TS7620 Applince Express, Cll Home uses connection on your Ethernet network to trnsmit hrdwre nd softwre problem reports to IBM. For detiled instructions on enbling Cll Home on your TS7610 Applince Express nd TS7620 Applince Express servers, see the IBM TS7620 ProtecTIER Dedupliction Applince Express Instlltion nd Setup Guide for VTL, nd OpenStorge Systems, v3.3, GA When the Relibility, Avilbility, nd Servicebility (RAS) softwre on the TS7610 Applince Express nd TS7620 Applince Express server detects n error condition, Cll Home sends detiled error informtion to IBM (home). If the error indictes problem with field replceble unit (FRU), n IBM Service Representtive cn then prepre n ction pln to hndle the problem before trveling to your site. The TS7610 Applince Express nd TS7620 Applince Express provides three Cll Home cpbilities: Problem Cll Home, Hertbet Cll Home, nd Test Cll Home; described below. RAS sends dt files tht my be helpful to IBM Support Center personnel for ll three types of Cll Home. These dt files include error logs nd configurtion informtion, such s the Mchine Reported Product Dt (MRPD) log. The customer cn lso chose to hve IBM service enble their Cll Home. IBM service cn ctivte the customer's Cll Home through the TS7620 Applince Express ProtecTIER Service Menu. Cll Home through the ProtecTIER Service Menu To ccess Cll Home options through the ProtecTIER Service Menu, you will need the following: v v dministrtor logon ccess into the customer's ProtecTIER V3.3.6 TS7610 Applince Express or TS7620 Applince Express server the ProtecTIER V3.3.6 TS7610 Applince Express or TS7620 Applince Express server must hve lredy been instlled nd configured Enbling or disbling Cll Home Use the ProtecTIER Service Menu to enble or disble the server's bility to plce Cll Home cll nd lert IBM if system problem occurs. About this tsk If this is the first time Cll Home is being enbled on the server, you must do so using the ProtecTIER Configurtion window. Refer to IBM TS7620 ProtecTIER Dedupliction Applince Express Instlltion nd Setup Guide for VTL, nd OpenStorge Systems, v3.3, GA , for detiled configurtion instructions. Should you need to disble or re-enble Cll Home in the future, you will hve the choice of doing so using the ProtecTIER Configurtion menu or the Configurtion window in the ProtecTIER Mnger. Chpter 2. Troubleshoot by using ProtecTIER V3.3.6 dignostic tools 23

48 Accessing the ProtecTIER Service Menu Procedure 1. If necessry, power-on the server nd the monitor, nd wit for the login prompt to disply. For power-on instructions, see TS7610 or TS7620 strtup on pge At the login prompt, type: ptconfig nd press <enter>. 3. At the Pssword prompt, type: ptconfig nd press <enter> The ProtecTIER Service Menu displys: ProtecTIER Service Menu running on rssmx ) ProtecTIER Configurtion (...) 2) Mnge ProtecTIER services (...) 3) Helth Monitoring (...) 4) Problem Alerting (...) 5) Version Informtion (...) 6) Generte service report 7) Generte system view 8) Updte ProtecTIER code E) Exit >>> Your choice? Choose Problem Alerting ProtecTIER Service Menu running on rssmx Problem Alerting (...) ) Enble/Disble Cll Home 2) Send Test Cll Home 3) Configure Cll Home Hertbet frequency 4) Send Hertbet Cll Home 5) Enble/Disble Notifiction by emil 6) Test Emil Notifiction 7) Activte Cll Home Polling Function B) Bck E) Exit >>> Your choice? 4. Go to Enbling Cll Home or Disbling Cll Home on pge 25. Enbling Cll Home About this tsk Procedure 1. On the Enble/Disble Cll HomeMenu in step 1, select Enble/Disble Cll Home. Type: 1 nd press <enter>. The following messges, disply: Getting Cll Home stte [ Done ] Cll Home successfully set. 2. When the Cll Home is currently Disbled, do you wish to enble it? (yes no) prompt displys, type: y <enter>. The Configuring Cll Home [ Done ] messge displys. 3. When the Press the ENTER key to continue... messge displys, press <enter>. You re returned to the ProtecTIER Service Menu. 24 IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

49 4. You cn select q to quit the menu nd log out (it will close the connection), or proceed to nother menu item tsk. Disbling Cll Home: About this tsk Use the procedure below to disble Cll Home functionlity. Procedure 1. Access the ProtecTIER Configurtion Menu. See 1 on pge Select the Enble/Disble Cll Home option, s described in step 1 on pge 24, bove. 3. When the Cll Home is currently Enbled, do you wish to disble it? (yes no) prompt displys, type: y <enter>. messge displys: Cll Home is disbled [ Done ] Cll home succesfully set to flse 4. When the Press the ENTER key to continue... messge displys, press <enter>. You re returned to the ProtecTIER Service Menu. 5. You cn select q to quit the menu nd log out (it will close the connection), or proceed to nother menu item tsk. Chpter 2. Troubleshoot by using ProtecTIER V3.3.6 dignostic tools 25

50 26 IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

51 Chpter 3. Generl service procedures This section contins generl instructions tht re referenced by the component replcement procedures. Electrosttic dischrge procedures When removing nd replcing CRU components, tke the precutions listed below to void sttic electricity dmge: v v v v v v Whenever possible, wer n Electrosttic dischrge (ESD) wrist strp. When doing so, ensure tht the flexible grounding cord remins connected to you nd to the frme of the mchine. Becuse the wrist strp hs high resistnce (>1 megohm) resistor in series with the grounding clip, there is no dnger to you. The resistor dischrges the sttic electricity from your body. To use the ESD wrist strp: 1. Plce the elstic bnd round your wrist. 2. Connect the clip on the flexible grounding cord to n unpinted frme ground point on the rck. 3. Keep the strp on nd connected while you touch, insert, or remove ny ESD-sensitive prt. Do not open the sttic-protective pckge tht contins the component until you re instructed to do so. Limit your movement. Movement cn cuse sttic electricity to build up round you. Alwys hndle components crefully. Hndle dpters nd memory modules by the edges. Never touch ny exposed circuitry, including the gold connectors long the bottom edge of the PCI dpters. Prevent others from touching the components. When possible, remove the component nd instll it directly in the computer without setting the component down. When this is not possible, plce the sttic-protective pckge on smooth level surfce nd then plce the component on top of the pckge. TS7610 or TS7620 power off sequence About this tsk This is the recommended mnul power off sequence for TS7610 or TS7620 server. Procedure 1. Attch keybord nd monitor to the server nd ccess the ProtecTIER Service Menu. Log on with the ID ptconfig nd the pssword ptconfig. 2. In the ProtecTIER Service Menu, select the Mnge ProtecTIER Services (...) option. Copyright IBM Corp. 2013,

52 ProtecTIER Service Menu running on rssmx ) ProtecTIER Configurtion (...) 2) Mnge ProtecTIER services (...) 3) Helth Monitoring (...) 4) Problem Alerting (...) 5) Version Informtion (...) 6) Generte service report 7) Generte system view 8) Updte ProtecTIER code E) Exit >>> Your choice? 3. In the Mnge ProtecTIER Services (...) menu, select Stop ll services ProtecTIER Service Menu running on rssm1 Mnge ProtecTIER Services (...) ) Disply services sttus 2) Strt ll services 3) Stop ll services 4) Stop ProtecTIER services only (including GFS) 5) Stop VTFD service only 6) Poweroff This Node 7) Reboot This Node B) Bck E) Exit >>> Your choice? 4. When the services re stopped, the system shows the following messges: Stopping ptrsd [ Done ] Stopping vtfd [ Done ] Stopping ptcluster [ Done ] 5. Press <enter> to return to the ProtecTIER Service Menu. 6. In the Service Menu, select Mnge ProtecTIER Services (...). 7. In the Mnge ProtecTIER Services (...) menu, select Poweroff This Node to poweroff the server ProtecTIER Service Menu running on rssm1 Mnge ProtecTIER Services (...) ) Disply services sttus 2) Strt ll services 3) Stop ll services 4) Stop ProtecTIER services only (including GFS) 5) Stop VTFD service only 6) Poweroff This Node 7) Reboot This Node B) Bck E) Exit >>> Your choice? When the power off processes complete, the power LED on the chssis opertor pnel is off nd the monitor screen goes blnk. 28 IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

53 TS7610 or TS7620 strtup About this tsk This is the recommended mnul strtup sequence for TS7610 or TS7620 server. Procedure 1. Verify the power cords re connected to ech PSU nd secure the cords with the wire bles. If the TS7610 or TS7620 chssis is instlled within frme, restore power to the frme by frme's UPO switch or the customer's circuit pnel. 2. Press the power button on the TS7610 or TS7620 chssis opertor pnel to power on the chssis. The chssis opertor pnel hs the following buttons nd LEDs: Tble 4. Chssis opertor pnel USB socket Power ctive Unit fult ID LED On/Off button System reset ID LED switch Press the On/Off button ( 5 ) on the server opertor pnel. Chpter 3. Generl service procedures 29

54 ts Figure 11. Chssis opertor pnel Approximtely 15 minutes fter the server is powered-on, you will be ble to log in to the ProtecTIER Service Menu. 3. Attch monitor nd keybord to the server nd ccess the ProtecTIER Service Menu. Log on with the ID ptconfig nd the pssword ptconfig. 4. In the ProtecTIER Service Menu, select the Mnge ProtecTIER Services (...) option ProtecTIER Service Menu running on rssmx ) ProtecTIER Configurtion (...) 2) Mnge ProtecTIER services (...) 3) Helth Monitoring (...) 4) Problem Alerting (...) 5) Version Informtion (...) 6) Generte service report 7) Generte system view 8) Updte ProtecTIER code E) Exit >>> Your choice? 5. In the Mnge ProtecTIER Services (...), select Disply services sttus. CAUTION: When hrdwre component is replced, firmwre updte will utomticlly strt fter reboot or server strtup. Plese do NOT power off the system during this opertion, s interrupting the updte my corrupt your system or risk dt integrity. 30 IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

55 ProtecTIER Service Menu running on rssm1 Mnge ProtecTIER Services (...) ) Disply services sttus 2) Strt ll services 3) Stop ll services 4) Stop ProtecTIER services only (including GFS) 5) Stop VTFD service only 6) Poweroff This Node 7) Reboot This Node B) Bck E) Exit >>> Your choice? When the disply shows ll the services hve strted, the strtup process is complete. Plcing the TS7610 or TS7620 to service position About this tsk To service the internl CRU components, you must plce the server in service position. In this position, the server is extended outside of the frme, nd is suspended on the slide rils nd support try. To plce the server in service position, follow the procedure below. Tip: An instructionl video of this procedure is vilble in TS7610 nd TS7620 Applince Express ProtecTIER V3.3.6 Informtion Center. To ccess the video, go to: Procedure 1. Working from the front of the frme, press the thumb ltches on the front of the server downwrd, to relese the ctches. 2. Crefully slide the server, try, nd rils, forwrd, ensuring tht no cbles re binding or cble tension is exceeded t the bck of the server. Continue to slide forwrd fully until the rils re locked in plce. 1. See Figure 12 on pge 32. Chpter 3. Generl service procedures 31

56 1 ts Figure 12. Server extended onto rils Removing the server's top cover About this tsk With the exception of the cooling fns, you must completely remove the server's top cover to gin ccess the internl CRUs. There is one locking screw tht secure the TS7610 or TS7620 server cover. To do so: Procedure Loosen the cover's locking screw 1 1/4 turn, press the silver button 2, nd slide the cover bck nd up to remove it 3. See Figure 13 on pge IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

57 1 3 2 ts Figure 13. Removing the top cover Note: If the cover does not slide bck Plcing the TS7610 or TS7620 to opertionl position About this tsk Following service, use the procedure below to replce the server's top cover, nd return the server to the opertionl position inside the frme. Procedure 1. Working from the front of the frme, slide the top cover into plce over the chssis Tighten the cover's locking screw 2. Chpter 3. Generl service procedures 33

58 2 1 ts Figure 14. Replcing the top cover 3. Lift up on the blue clips locted on the sides of the slide rils, to relese the sfety ctches. 4. Crefully slide the server bck into the frme until it is fully retrcted nd locked into plce. Verifying nd updting the TS7610 or TS7620 firmwre with the ProtecTIER Service Menu This procedure explins how to updte the firmwre for ll TS7610 Applince Express nd TS7620 Applince Express hrdwre components. About this tsk Firmwre utomticlly updtes when the server is rebooted. Do this procedure if you choose to mnully insure tht the firmwre level of the hrdwre component is t level tht is supported by your currentprotectier server softwre level. To updte firmwre level the TS7610 Applince Express or TS7620 Applince Express server must be instlled nd configured. Procedure 1. If necessry, power-on the server nd the monitor, nd wit for the login prompt to disply. 2. Access the ProtecTIER Service Menu with monitor nd keybord plugged into the TS7610 or TS7620 server. Log on with ID ptconfig pssword ptconfig 34 IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

59 3. When the ProtecTIER Service Menu ppers, select the ProtecTIER Configurtion option ProtecTIER Service Menu running on rssmx ) ProtecTIER Configurtion (...) 2) Mnge ProtecTIER services (...) 3) Helth Monitoring (...) 4) Problem Alerting (...) 5) Version Informtion (...) 6) Generte service report 7) Generte system view 8) Updte ProtecTIER code E) Exit >>> Your choice? 4. Once in the ProtecTIER Configurtion Menu, select Updte Firmwre to updte ll the firmwre in your TS7610 or TS7620 server ProtecTIER Service Menu running on rssmx ProtecTIER Configurtion (...) ) Configure ProtecTIER node 2) Recover Configurtion for replced server 3) Configure enclosure seril number for replced enclosure 4) Updte Time, Dte, Timezone & Timeserver(s) 5) Configure repliction (...) 6) IP Network configurtion (...) 7) Updte Firmwre 8) Updte the System s nme 9) Vlidte configurtion 10) Single node - code upgrde (For Support Use ONLY) B) Bck E) Exit >>> Your choice? When the Updte Firmwre option is selected, the system shows the following prompt: In order to updte the Node's firmwre level, ll the services will be stopped. Would you like to updte the Node's firmwre level? (yes no) 5. Type yes nd press <enter> to stop ll services before updting the firmwre. Importnt: Do not power off the server during firmwre updte. Powering the server will interrupt firmwre updte which cn dmge hrdwre component. 6. The firmwre version cn be viewed through yourprotectier Service Menu Version Informtion option. From the Version Informtion Menu select Disply Firmwre Version Chpter 3. Generl service procedures 35

60 ProtecTIER Service Menu running on rssmx Version Informtion (...) ) Disply version informtion 2) Disply Mchine Reported Product Dt (MRPD) 3) Disply Firmwre Versions B) Bck E) Exit >>> Your choice? Configuring the ProtecTIER V3.3.6 TS7610 or TS7620 system About this tsk Once the TS7610 or TS7620 hrdwre is instlled, you re redy to perform the softwre configurtion to set up nd customize the system for your working environment. In Configuring the ProtecTIER V3.3.6 TS7610 or TS7620 system through Updting customer network settings on pge 41, use IP Network Configurtions on the ProtecTIER Configurtion Menu, to updte the system nd network server settings. If you experience problems during the TS7610 Applince Express hrdwre setup or server configurtion process, refer to the IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express User's nd Mintennce Guide, v3.3, GA , on the IBM TS7610 ProtecTIER Dedupliction Applince Express nd IBM TS7620 ProtecTIER Dedupliction Applince Express Publictions CD. Accessing the ProtecTIER Service Menu About this tsk Procedure 1. If necessry, power on the server nd the monitor, nd wit for the login prompt to disply. 2. With monitor nd keybord plugged into the TS7610 or TS7620 server. Log on with ID ptconfig pssword ptconfig 3. Log in to ccess the ProtecTIER Service Menu. Select the ProtecTIER Configurtion option ProtecTIER Service Menu running on rssmx ) ProtecTIER Configurtion (...) 2) Mnge ProtecTIER services (...) 3) Helth Monitoring (...) 4) Problem Alerting (...) 5) Version Informtion (...) 6) Generte service report 7) Generte system view 8) Updte ProtecTIER code E) Exit >>> Your choice? 36 IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

61 4. Once in the ProtecTIER Configurtion Menu, select Updte Time, Dte, Timezone & Timeserver(s) to set your server Time, Dte, Timezone & Timeserver(s) ProtecTIER Service Menu running on rssmx ProtecTIER Configurtion (...) ) Configure ProtecTIER node 2) Recover Configurtion for replced server 3) Configure enclosure seril number for replced enclosure 4) Updte Time, Dte, Timezone & Timeserver(s) 5) Configure repliction (...) 6) IP Network configurtion (...) 7) Updte Firmwre 8) Updte the System s nme 9) Vlidte configurtion 10) Single node - code upgrde (For Support Use ONLY) B) Bck E) Exit >>> Your choice? 5. Go to Configuring the ProtecTIER V3.3.6 TS7610 or TS7620 system on pge 36. Setting the timezone Use the procedures in this tsk to chnge the time zone setting to mtch tht of your loction. You must set the timezone to ensure ccurte system timekeeping. Procedure 1. On the ProtecTIER Configurtion (...) menu (see Configuring the ProtecTIER V3.3.6 TS7610 or TS7620 system on pge 36), select the Updte Time, Dte, Timezone & Timeserver(s) option. Type the corresponding number for this selection nd press Enter. The Dte, Time, Timezone & Timeserver(s) configurtion menu, displys: ProtecTIER Service Menu running on rssmx Dte, Time, Timezone & Timeserver(s) configurtion Set dte & time 2. Set Timezone 3. Set Timeserver(s) c. Commit chnges nd exit q. Exit without committing chnges >>> Plese Choose: Figure 15. Dte, Time, Timezone & Timeserver(s) configurtion menu Note: To prevent selections from scrolling off the screen, consider setting the pging to show fewer lines of informtion. 2. Select the Set Timezone option. Type the corresponding number nd press Enter. 3. If you re in the United Sttes, when prompted for country code, type: US nd press Enter. For loctions outside the United Sttes, you must enter n interntionl country code. Refer to Worldwide time zone codes to locte your informtion, then Chpter 3. Generl service procedures 37

62 return to this tsk nd enter the pproprite country code in step Configuring the ProtecTIER V3.3.6 TS7610 or TS7620 system on pge 36. The time zones for the specified country disply. A smple of the US time zones list is shown in Configuring the ProtecTIER V3.3.6 TS7610 or TS7620 system on pge 36: Time zones under US: ==================== 1. Americ/New_York 2. Americ/Detroit 3. Americ/Kentucky/Louisville 4. Americ/Kentucky/Monticello 5. Americ/Indin/Indinpolis 6. Americ/Indin/Vincennes 7. Americ/Indin/Winmc 8. Americ/Indin/Mrengo 9. Americ/Indin/Petersburg 10. Americ/Indin/Vevy 11. Americ/Chicgo 12. Americ/Indin/Tell_City 13. Americ/Indin/Knox 14. Americ/Menominee 15. Americ/North_Dkot/Center 16. Americ/North_Dkot/New_Slem 17. Americ/Denver 18. Americ/Boise 19. Americ/Shiprock 20. Americ/Phoenix 21. Americ/Los_Angeles 22. Americ/Anchorge 23. Americ/Juneu 24. Americ/Ykutt 25. Americ/Nome 26. Americ/Adk Press <Enter> 27. Pcific/Honolulu Plese choose timezone: Figure 16. Smple of US time zones 4. If the Press enter to continue prompt displys, the time zone list is too long to disply on the screen t once. Press Enter to dvnce the list. 5. At the Plese choose timezone: prompt, type the number tht corresponds to your timezone nd press Enter to return to the Dte, Time, Timezone & Timeserver(s) configurtion menu. Type: c for commit nd press Enter. The current time, dte, nd timezone settings disply for review. 6. At the Do you wish to pply those settings? (yes no) prompt, type: yes nd press Enter. The following messge ppers: The cluster & VTFD services on ll nodes must be stopped in order to continue. Do you wish to continue? (yes no). Type: yes nd press Enter. A series of sttus messges ppers s the services re stopped nd restrted. This process might tke up to 10 minutes. When the service restrt is complete, the Press the ENTER key to continue... messge ppers. 7. Press Enter to continue nd return to the ProtecTIER Configurtion (...) menu. Setting the dte nd time Ech server contins bttery tht must be clibrted. 38 IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

63 About this tsk Use the procedures in this tsk to check the time nd dte on the server. If necessry, chnge the settings to mtch the time nd dte t your loction. Importnt: With Version nd lter, you must pply ech chnge you mke to the timezone, dte nd time, nd time server individully before proceeding to the next tsk. Procedure 1. On the ProtecTIER Configurtion (...) menu (see Configuring the ProtecTIER V3.3.6 TS7610 or TS7620 system on pge 36), select the Updte Time, Dte, Timezone & Timeserver(s) option. Type the corresponding number for this selection nd press Enter. The Dte, Time, Timezone & Timeserver(s) configurtion menu, displys: 2. On the Dte, Time, Timezone & Timeserver(s) configurtion menu (see Configuring the ProtecTIER V3.3.6 TS7610 or TS7620 system on pge 36), select the Set dte & time option. Type the corresponding number nd press Enter. 3. When prompted for the dte: v If the defult dte [displyed in brckets] is correct, press Enter. v If the defult dte is incorrect, type the current dte in DD/MM/YYYY formt nd press Enter. For exmple, 09/01/ When prompted for the time: v If the defult time [displyed in brckets] is correct, press Enter. v If the defult time is incorrect, type the current time in HH:MM:SS formt nd press Enter. For exmple:08:32: At the Plese choose: prompt, commit your dte nd time settings To commit, type: c nd press Enter. The current time, dte, nd timezone settings disply for review. 6. At the Do you wish to pply those settings? (yes no) prompt, type: yes nd press Enter. You re notified s follows: The cluster & VTFD services on ll nodes must be stopped in order to continue. Do you wish to continue? (yes no). Type: yes nd press Enter. A series of sttus messges ppers s the services re stopped nd restrted. This process might tke up to 10 minutes. When the service restrt is complete, the Press the ENTER key to continue... messge displys. 7. Press Enter to continue nd return to the ProtecTIER Configurtion (...) menu. Specifying time server Ech server contins bttery tht must be clibrted. About this tsk If you hve n FSI system on which you pln to implement Active Directory user uthentiction, you must complete this tsk. Filure to do so will cuse your FSI configurtion to fil. Chpter 3. Generl service procedures 39

64 If you lredy completed Configuring the ProtecTIER V3.3.6 TS7610 or TS7620 system on pge 36 nd Configuring the ProtecTIER V3.3.6 TS7610 or TS7620 system on pge 36, skip this tsk nd go directly to Updting the System Nme on pge 41. Importnt: With Version nd lter, you must pply ech chnge you mke to the timezone, dte nd time, nd time server individully before proceeding to the next tsk. Procedure 1. Before you strt this tsk, proceed s pproprite: v If you lredy know the IP ddress of the primry (nd optionlly, secondry) time server you pln to use, go on to step Configuring the ProtecTIER V3.3.6 TS7610 or TS7620 system on pge 36. v Otherwise, do the following:. Locte primry (nd optionlly, secondry) time server. There re mny websites (for exmple, which provide lists of time servers vilble for public use. b. After selecting one or more time servers, mke note of the IP ddresses on your Pre-Instlltion Checklist. c. Go on to step Configuring the ProtecTIER V3.3.6 TS7610 or TS7620 system on pge On the ProtecTIER Configurtion (...) menu (see Configuring the ProtecTIER V3.3.6 TS7610 or TS7620 system on pge 36), select the Updte Time, Dte, Timezone & Timeserver(s) option. Type the corresponding number nd press Enter. The Dte, Time, Timezone & Timeserver(s) configurtion menu, see Configuring the ProtecTIER V3.3.6 TS7610 or TS7620 system on pge 36, displys. Note: Selecting this menu option will llow entry of timeserver's IP ddress, nd lso include n option for bckup timeserver IP. 3. Select the Set Timeserver(s) option. Type the corresponding number nd press Enter. 4. When prompted, type the IP ddress of the primry network timeserver nd press Enter. Refer to your completed Pre-instlltion Checklist for the IP ddress of the primry network timeserver. 5. At the Would you like to set secondry timeserver? (yes no) prompt, type: yes or no, s pproprite. v If you typed yes, type the IP ddress of the secondry network timeserver t the prompt, press Enter, nd go to step Configuring the ProtecTIER V3.3.6 TS7610 or TS7620 system on pge 36. Refer to your completed Pre-instlltion Checklist for the IP ddress of the secondry network timeserver. v If you typed no, go to step Configuring the ProtecTIER V3.3.6 TS7610 or TS7620 system on pge At the Do you wish to pply those settings? (yes no) prompt, type: yes nd press Enter. You re notified s follows: The cluster & VTFD services on ll nodes must be stopped in order to continue. Do you wish to continue? (yes no). Type: yes nd press Enter. 40 IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

65 A series of sttus messges displys s the services re stopped nd restrted. This process cn tke up to 10 minutes. When the service restrt is complete, the Press the ENTER key to continue... messge displys. 7. Press Enter to continue nd return to the ProtecTIER Configurtion (...) menu. 8. Leve the menu open nd go on to Updting the System Nme. Updting the System Nme About this tsk In this tsk, you will specify the unique system nme tht will be used to identify the TS7610 Applince Express server in the ProtecTIER Mnger grphicl user interfce (GUI). Procedure 1. On the ProtecTIER Configurtion Menu ( Accessing the ProtecTIER Service Menu on pge 36), select option 2, Updte System's Nme. Type: 8 nd press <enter>. A series of sttus messges disply: 2. At the Plese enter new system nme [pt_system]: prompt, type the nme you wnt to use to identify the TS7610 Applince Express server nd press <enter>. Additionl sttus messges disply s the system nme is updted. 3. When the updte is complete, nd the Press the ENTER key to continue... messge displys, press <enter>. You re returned to the ProtecTIER Configurtion Menu. 4. Go to Updting customer network settings. Updting customer network settings About this tsk In this tsk, you will provide your network IP ddress, netmsk ddress, defult gtewy, nd hostnme; informtion. Procedure 1. On the ProtecTIER Configurtion Menu ( Accessing the ProtecTIER Service Menu on pge 36), select option 6, IP Network configurtion. Type: 3 nd press <enter>. A series of sttus messges similr to the following, disply: Strting cluster, plese wit... Strting cluster Cluster strted 2. When the Would you like to stop the vtfd service (yes/no) prompt displys, type: y <enter>. The Stopping vtfd messge displys. 3. At ech of the prompts listed below, provide the informtion requested (or leve the field blnk to use the defults within the brckets) nd press <enter>. Customer Network, IP Address [ ]: Customer Network, Netmsk [ ]: Customer Network, Defult Gtewy: Customer Network, Hostnme [node1]: Chpter 3. Generl service procedures 41

66 (For the Hostnme, enter the sme nme tht you specified in Updting the System Nme on pge 41, step 2 on pge 41, bove.) A series of sttus messges disply s the services re stopped nd restrted nd the network settings re configured. This process my tke up to 10 minutes. When the service restrt is complete, the Press the ENTER key to continue... messge displys. 4. When the updte is complete, nd the Press the ENTER key to continue... messge displys gin, press <enter>. You re returned to the ProtecTIER Configurtion Menu In the Service Menu, select Mnge ProtecTIER Services (...). 7. In the Mnge ProtecTIER Services (...) menu, select Poweroff This Node to poweroff the server ProtecTIER Service Menu running on rssm1 Mnge ProtecTIER Services (...) ) Disply services sttus 2) Strt ll services 3) Stop ll services 4) Stop ProtecTIER services only (including GFS) 5) Stop VTFD service only 6) Poweroff This Node 7) Reboot This Node B) Bck E) Exit >>> Your choice? When the power off processes complete, the power LED on the chssis opertor pnel is off nd the monitor screen goes blnk. When the reboot completes you re returned to the login prompt. You re now done replcing you chssis FRU. 42 IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

67 Chpter 4. Servicing TS7610 or TS7620 components This section contins tbles of the CRU or FRU hrdwre components informtion of the TS7610 or TS7620 Applince Express, grphics tht show the loction of components nd replcement procedures for ech of the hrdwre components. TS7610 nd TS7620 Applince Express ProtecTIER V3.3.6 Prts list nd hrdwre component replcement This section displys the TS7610 Applince Express nd TS7620 Applince Express chssis nd hrdwre component lyout. Before you begin, tke time to review the following informtion: v About the TS7610 or TS7620 hrdwre v Powering-on the server v Electrosttic dischrge procedure v How to verify hrdwre fult before servicing the component by running Helth check through the ProtecTIER Mnger Service menu, refer to Helth Monitoring on pge 19 or through ProtecTIER Mnger Hrdwre resources, refer to the Figure 7 on pge 13. The TS7610 Applince Express, ProtecTIER V3.3.6 (SM1) supports either VTL or OpenStorge depending on the servers hrdwre configurtion. The TS7620 Applince Express, ProtecTIER V3.3.6 (SM2) supports either VTL, OpenStorge or FSI depending on the servers hrdwre configurtion. There re two hrdwre component tbles below, one for TS7610 (SM1) nd the other for TS7620 (SM2). Ech hrdwre component listed in the tbles below is instlled in, or connected to their TS7610 or TS7620 server. The components re ctegorized ccording to the following criteri: v Customer replceble unit (CRU) vs. Field replceble unit (FRU) Components tht cn sfely nd esily be self-serviced by the customer re CRU components. Components for which removl nd replcement requires higher degree of technicl expertise nd system knowledge re FRU components, nd re to be serviced by IBM personnel, only. v v v Internl vs. Externl Internl components re locted inside the server chssis, nd re ccessible only if the servers top cover is removed. Externl components re ccessible with the servers cover in plce. Hot-swppble vs. Cold-swppble Hot-swppble components do not require stopping input/output (I/O) ctivity or disconnecting the server from A/C power before removing or replcing the component. Cold-swppble components cnnot be removed or replced while the system is running. I/O must be stopped nd the server must be disconnected from the A/C power source before removl or replcement is strted. Attention: Filure to dhere to the bove guidelines could result in component or system dmge, dt loss, or personl injury. FRU ID Ech component hs unique FRU ID (prt number). The customer schedules service cll for FRU nd provides the FRU ID to you, the IBM customer support representtive. Copyright IBM Corp. 2013,

68 Note: The FRU IDs in this tble my become outdted fter this document is produced. It is recommended tht you first try to locte FRU IDs through one of the resources discussed in About hrdwre lerts on pge 5. Filure to follow the guidelines nd procedures in the mentioned sections my result in component or system dmge or personl injury. The hrdwre differences between VTL, FSI nd OpenStorge SM2 servers re: v The VTL version is the only ProtecTIER 3959 server tht hs Fibre chnnel, Emulex HBA. v The VTL version is the only ProtecTIER 3959 server tht hs one Intel Dul-port Ethernet dpter. v The OpenStorge nd FSI versions of the ProtecTIER server hs two Intel Dul-port Ethernet dpters. Tble 5. VTL, FSI nd OpenStorge 3959 SM2 component ctegories nd FRU IDs Component nme / hrdwre nme if listed in the ProtecTIER Mnger GUI Hrdwre Resources view Qud Port Ethernet Adpter instlled in the SM2 FSI or OST bse unit for connection to expnsion units Quntity CRU FRU Internl Externl Hotswppble Coldswppble FRU ID (Prt number) 1 " " " 49Y4242 CMOS coin bttery 1 " " 33F8354 2TB NL LFF 3.5 SAS hrd disk drives (HDDs)/ Disk drive 12 " " " 98Y2420 Power supply units (PSUs) / Power supply 2 " " " 98Y3253 Cooling fns / Cooling module 10 " " " 45W8018 RAID Bttery Bckup Unit (BBU bttery nd dpter crd) / RAID bttery 1 " " " 35P1271 BBU replcement bttery only (ibbu08 ) 1 " " " 35P2359 DIMM (8GB Dul in-line memory modules) / Memory module 6 " " " 35P1121 USB Drive (portble DVD drive) 1 " " " 95P9229 Intel Dul-port Ethernet dpter - v one ethernet crd for VTL SM2 v two ethernet crds for OST or FSI SM2 /Ethernet port 0-7 1or2 " " " 49Y4232 Fibre chnnel, Emulex HBA- only VTL SM2 LSI MegRAID SAS9280-4i4e (Repository RAID) / SAS Expnder LSI MegRAID SAS9240-4i (Boot RAID) / Rid crd Segte 500GB SFF 2.5 SATA (internl boot drives) / Boot drive 1 " " " 42D " " " 35P " " 35P " " " 35P IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

69 Tble 5. VTL, FSI nd OpenStorge 3959 SM2 component ctegories nd FRU IDs (continued) Component nme / hrdwre nme if listed in the ProtecTIER Mnger GUI Hrdwre Resources view 3959 SM2 MECH ASM (chssis, SAS EXPANDER CARD, ONBOARD ETH CARD, nd CPU) / CPU, SAS Expnder, Ethernet port (On bord) Power cble - do not use the wire bil if it does not fit over the cble. Quntity CRU FRU Internl Externl FRU ID (Prt number) 1 " " " " 00V " " " 46X6880 Boot CAGE (Dul Boot Drive Cge Assembly) 1 " " " 35P1190 Mounting Try (support try) 1 " " " 46X1946 AIRDUCT, Air Flow (plstics, 2 prts) 1 " " " 35P1191 RAID-SAS Expnder mini-sas cble 1 " " " 00V7085 Boot Drive SAS Cble 1 " " " 35P1192 Slide Rils for Try (No Screws) 1 " " " 69Y5085 Cble Mngement Arm 1 " " " 49Y4817 Tble 6. TS7620 Applince Express 3959-EXP 11.5 expnsion drwer component ctegories nd FRU IDs Component nme / hrdwre nme if listed in the ProtecTIER Mnger GUI Hrdwre Resources view Quntity CRU FRU Internl Externl Power Cooling Module includes SUPPLY nd Power Cooling Module / Power supply (99Y1243) or Cooling module(45w8018) FRU ID (Prt number) 2 " " " 00L4605 CABLE - SAS 1x to 2x 1 " " " 35P2255 HARD DRIVE - crrier w/hdd / Disk drive 12 " " " 98Y2420 CHASSIS ( the chssis bse ssembly includes the SAS Expnder (35P2384)) 1 " " " 35P2383 ESM (Enclosure SAS module) Cnister /Cnister 2 " " " 35P2384 CABLE POWER (2.8M IEC 320-C13) 2 " " " 46X2536 CABLE POWER (2.8M NEMA C-13) 2 " " " 46X6880 RAIL KIT (Ril kit for EXP) 1 " " " 85Y5852 SAS CABLE 1 to 1 2 " " " 44V4041 Tble 7. VTL, FSI nd OpenStorge 3959 SM1 component ctegories nd FRU IDs Hotswppble Coldswppble Hotswppble Coldswppble Hotswppblswppble number) Cold- FRU ID (Prt Quntity CRU FRU Internl Externl Component CMOS coin bttery 1 " " 33F8354 1TB SATA hrd disk drives (HDDs) 12 " " " 45W8867 Power supply units (PSUs) 2 " " " 98Y3253 Cooling fns 10 " " " 45W8018 RAID bttery bckup unit (BBU) 1 " " " 46X2051 Chpter 4. Servicing TS7610 or TS7620 components 45

70 Tble 7. VTL, FSI nd OpenStorge 3959 SM1 component ctegories nd FRU IDs (continued) Hotswppblswppble number) Cold- FRU ID (Prt Quntity CRU FRU Internl Externl Component 4GB Dul in-line memory modules (DIMMs) 6 " " " 45W7764 USB portble DVD drive 1 " " " 46X4472 Dul-port Ethernet dpter - v one ethernet crd for VTL SM1 1or2 " " " 39Y6128 v two ethernet crds for OST SM1 Fibre chnnel host bus 4GB dpter (HBA) or Fibre chnnel host bus 8GB dpter (HBA) 1 " " " 43W7512 or 42D0500 LSI MegRid SAS8888ELP 1 " " " 46X GB HDDs (internl boot drives) 2 " " " 49Y SM1 chssis (SAS EXPANDER CARD, ONBOARD ETH CARD, nd CPU) 1 " " " " 46X1944 Power cble- this cble ccommodtes the wire bil on the power supply, the previous version 39M5081 did not. 2 " " " 46X6880 Dul Boot Drive Cge Assembly 1 " " " 46X2434 Mounting Try (support try) 1 " " " 46X1946 Air Flow plstics (ll 3) 1 " " " 46X2032 RAID-SAS Expnder mini-sas cble 1 " " " 46X2700 Fn try 1 " " " 46X2033 Rils for Try (No Screws) 1 " " " 49Y4817 When hrdwre fult occurs on component tht is one of set, s in the cse of the HDDs, PSUs, cooling fns, nd DIMMs; you must isolte the specific component (for exmple, HDD 5) tht generted the fult, nd dignose the cuse nd severity of the problem. Refer to the figures below to see how the HDDs, cooling fns, dpters, DIMMs, nd PSUs; re rrnged nd numbered. In the cse of the DIMMs, only six of the eight slots (A1, A2, B1, B2, C1, nd D1) re used. Slots C2 nd D2 re left empty. v 1 : cooling fns v 2 : boot drive ssembly v 3 : sysplnr v 4 : pci crd dpters v 5 : power supplies v 6 : SAS expnder 46 IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

71 Figure 17. Chssis top view 5 ts ts Figure 18. HDD lyout FAN ID 9 10 System Plnr Drives PSU 1 2 ts Figure 19. Cooling fn lyout Chpter 4. Servicing TS7610 or TS7620 components 47

72 B2 B1 A2 A1 C1 C2 D1 D2 ts Figure 20. DIMM lyout ETH0 Port 0 P2 P2 S ETH2 A1 ETH3 A2 Act/Link A P1 V U1 U3 U2 U4 Act/Link B ETH1 Port ts Figure SM2 server for VTL Systems rer view Tble SM2 server for VTL Systems slot ssignments, ports, nd connectors P2 Power supply 2 P1 Power supply 1 M PS/2 mouse port U USB ports: Upper left = 1, upper right = 2, lower left = 3, lower right = 4 7 RAID Bttery Bckup Unit (BBU) 6 ETH0 (Act/Link A) port: LAN ETH1 (Act/Link B) port: Repliction K PS/2 keybord port 5 Fibre Chnnel Adpter 48 IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

73 Tble SM2 server for VTL Systems slot ssignments, ports, nd connectors (continued) S RS-232 seril port 4 Unused (Empty) V Video port 3 Boot Drive MegRAID Controller ETH2 (A1) on-bord (Port 0) Ethernet port: Repliction 2 Unused (Empty) ETH3 (A2) on-bord (Port 1) Ethernet port: LAN 1 (A2) on-bord (Port 1) Ethernet port: LAN ETH0 ETH2 S ETH4 ETH5 P2 A1 A2 U1 U2 P1 V U3 U4 U 7 Act/Link A Act/Link B Act/Link A Act/Link B ETH1 ETH ts Figure SM2 server for OpenStorge or FSI Systems rer view Tble SM2 server for OpenStorge or FSI systems slot ssignments, ports, nd connectors P2 Power supply 2 7 RAID Bttery Bckup Unit (BBU) P1 Power supply 1 6 ETH0 (Act/Link A) port: LAN S RS-232 seril port ETH1 (Act/Link B) port: Repliction 5 ETH2 (Act/Link A) port: OpenStorge or FSI V Video port ETH3 (Act/Link B) port: OpenStorge or FSI 4 ETH4 (Act/Link A) port: SM2 expnsion unit ETH5 (Act/Link B) port: SM2 expnsion unit ETH6 (Act/Link C) port: SM2 expnsion unit ETH4 (A1) On-bord (Port 0) Ethernet port: Repliction ETH5 (A2) On-bord (Port 1) Ethernet port: LAN U USB ports: Upper left = 1, upper right = 2, lower left = 3, lower right = 4 ETH7 (Act/Link D) port: SM2 expnsion unit 4 Unused (Empty) 3 Boot Drive MegRAID Controller 2 Unused (Empty) 1 Repository MegRAID Controller Chpter 4. Servicing TS7610 or TS7620 components 49

74 ts Figure SM1 server for VTL Systems rer view Tble SM1 server for VTL Systems slot ssignments, ports, nd connectors 2 Power supply 2 U USB ports: Upper left = 1, upper right = 2, lower left = 3, lower right = 4 1 Power supply 1 6 MegRAID Controller M PS/2 mouse port 5 Fibre Chnnel Adpter K PS/2 keybord port 4 Unused (Empty) S RS-232 seril port 3 Ethernet Adpter ETH0 (Act/Link A) port: LAN V Video port ETH2 (NIC 1) on-bord Ethernet port: Repliction ETH3 (NIC 2) on-bord Ethernet port: LAN ETH1 (Act/Link B) port: Repliction 2 Unused (Empty) 1 RAID Bttery Bckup Unit (BBU) ts Figure SM1 server for OpenStorge Systems rer view Tble SM1 server for OpenStorge Systems slot ssignments, ports, nd connectors 2 Power supply 2 U USB ports: Upper left = 1, upper right = 2, lower left = 3, lower right = 4 1 Power supply 1 6 MegRAID Controller M PS/2 mouse port 5 Unused (Empty) 50 IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

75 Tble SM1 server for OpenStorge Systems slot ssignments, ports, nd connectors (continued) K PS/2 keybord port 4 Ethernet Adpter ETH0 (Act/Link A port): LAN S RS-232 seril port ETH1 (Act/Link B port): Repliction 3 Ethernet Adpter ETH2 (Act/Link A port): OpenStorge V Video port ETH4 (NIC 1) On-bord Ethernet port: Repliction ETH5 (NIC 2) On-bord Ethernet port: LAN ETH3 (Act/Link B port): OpenStorge 2 Unused (Empty) 1 RAID Bttery Bckup Unit (BBU) Removing nd replcing DIMM About this tsk The TS7610 or TS7620 server is equipped with six, 4GB dul in-line memory modules (DIMMs), for totl of 24GB. Figure 25 on pge 52 shows the numbering order of the eight DIMM slots. The six instlled DIMMs occupy slots A1 nd A2, B1 nd B2, C1, nd D1. Slots C2 nd D2 re left empty. Chpter 4. Servicing TS7610 or TS7620 components 51

76 B2 B1 A2 A1 C1 C2 D1 D2 ts Figure 25. DIMM lyout Importnt: v DIMMs re internl nd cold-swppble. v Before you begin, review the informtion in Electrosttic dischrge procedures on pge 27. v Tke cre to void touching the gold contcts long the lower edge of the memory modules. Note: To see complete list of the TS7610 repir videos, go to the TS7610 Customer Informtion Center, locted t: ts7610/cust/index.jsp. Once in the TS7610 Customer Informtion Center, serch for repir video nd click Go. The video list will pper in the left column. Procedure 1. Power-off the server. To do so, refer to TS7610 or TS7620 power off sequence on pge 27. After the server is fully powered-off, return to this pge nd continue with step To remove DIMM:. Plce the TS7610 or TS7620 server in the service position, s described in Plcing the TS7610 or TS7620 to service position on pge 31, nd remove the server's top cover. 52 IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

77 b. Lift nd remove the plstic irflow bffle nd set it side. See Figure 26. ts Figure 26. Remove irflow bffle c. Locte the defective DIMM, nd simultneously press the white relese ltches, locted on either side of the DIMM, downwrd nd outwrd until the ltches lock in the open position. See Figure ts Figure 27. Remove DIMM Chpter 4. Servicing TS7610 or TS7620 components 53

78 d. Crefully grsp the DIMM by the upper corners nd lift it up nd out of the slot. 3. To replce DIMM:. Remove the new DIMM from its nti-sttic pckging. b. Crefully grsp the new memory module by the upper corners nd position the bottom corners of the DIMM in the upright columns. c. Press down gently, tking cre to lign the notch in the lower edge of the DIMM with the cross-piece in the bottom of the slot, s the DIMM modules re keyed to fit in only one direction.. Continue to press downwrd until the new DIMM is firmly seted in the slot, nd the white relese ltches return to the closed position. 1 2 ts Figure 28. Replce DIMM d. Replce the plstic irflow bffle. See Figure 29 on pge IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

79 ts Figure 29. Replce irflow bffle e. Return the TS7610 or TS7620 server to the opertionl position, s described in Plcing the TS7610 or TS7620 to opertionl position on pge Power-on the server. To do so, refer to TS7610 or TS7620 strtup on pge 29, nd then return to this pge nd continue with step To cler hrdwre fults following the mintennce, the ProtecTIER Mnger GUI must be refreshed. If the ProtecTIER Mnger GUI is not vilble, verify tht replcing the component resolved the hrdwre fult, s described in Verifying fult resolutions in the TS7610 or TS7620 ProtecTIER Service menu on pge 82. After you hve verified tht the steps tken to resolve fult were successful nd tht residul fult lert informtion is clered from the ProtecTIER Mnger GUI, the component replcement is complete. Removing nd replcing TS7610 or TS7620 ProtecTIER V3.3.6 cooling fn About this tsk The TS7610 or TS7620 server is equipped with ten cooling fns. In the event of hrdwre filure, the remining fns utomticlly increse their speed to compenste for the loss. This llows the server to mintin n cceptble operting temperture nd continue functioning. Importnt: v Cooling fns re internl nd hot-swppble. v Before you begin, review the informtion in Electrosttic dischrge procedures on pge 27. v Immeditely fter hrdwre filure, it my tke few moments for the fn bldes to come to complete stop. Use cution to void injury. Chpter 4. Servicing TS7610 or TS7620 components 55

80 v To prevent system dmge, replce cooling fn within 72 hours. Leve the defective cooling fn in plce until you hve the new component nd re redy to perform the replcement. Note: To see complete list of the TS7610 repir videos, go to the TS7610 Customer Informtion Center, locted t: ts7610/cust/index.jsp. Once in the TS7610 Customer Informtion Center, serch for repir video nd click Go. The video list will pper in the left column. Procedure 1. To remove cooling fn:. Plce the TS7610 or TS7620 server in service position, s described in Plcing the TS7610 or TS7620 to service position on pge 31. b. Loosen the cover's holding screw 1, press the silver button 2, nd slide the cover bck to expose the fns 3. See Figure 30. ts Figure 30. Expose cooling fns c. Using Figure 31 on pge 57 for reference, locte the defective cooling fn. 56 IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

81 FAN ID 9 10 System Plnr Drives PSU 1 2 ts Figure 31. Cooling fn lyout d. Grsp the defective fn by the finger-holds on the top, nd lift the fn up to remove it. ts Figure 32. Removing cooling fn 2. To replce cooling fn:. With the TS7610 or TS7620 server in service position, s described in Plcing the TS7610 or TS7620 to service position on pge 31, grsp the new fn by the finger-holds on the top nd drop it into plce inside the chssis: Chpter 4. Servicing TS7610 or TS7620 components 57

82 ts Figure 33. Replcing cooling fn The new fn's LED comes on nd stys illuminted until the system recognizes the component. The LED then goes off nd the other fns return to regulr operting speed. b. Replce the top cover, nd return the TS7610 or TS7620 server to the opertionl position, s described in Plcing the TS7610 or TS7620 to opertionl position on pge Verify tht replcing the component resolved the hrdwre fult, s described in Verifying fult resolutions in the TS7610 or TS7620 ProtecTIER Service menu on pge 82. After you hve verified tht the steps tken to resolve fult were successful, nd tht ny residul fult lert informtion is clered from the ProtecTIER Mnger, the component replcement is complete. 4. Use the shipping instructions nd mterils tht were provided in the pckge to return the defective item to IBM. Removing nd replcing the Ethernet dpter About this tsk The Ethernet dpter provides connectivity from the server to your locl re network (LAN). Importnt: v The Ethernet dpter is internl nd cold-swppble. v Before you begin, review the informtion in Electrosttic dischrge procedures on pge IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

83 v Tke cre to void touching the gold contcts long the lower edge of the dpter. Note: To see complete list of the TS7610 repir videos, go to the TS7610 Customer Informtion Center, locted t: ts7610/cust/index.jsp. Once in the TS7610 Customer Informtion Center, serch for repir video nd click Go. The video list will pper in the left column. Procedure 1. Power-off the server. To do so, refer to TS7610 or TS7620 power off sequence on pge 27. After the server is fully powered-off, return to this pge nd continue with step 2 2. To remove the Ethernet dpter:. Disconnect the Ethernet cble from the dpter. If you re unsure of the Ethernet dpter's loction, refer to TS7610 nd TS7620 Applince Express ProtecTIER V3.3.6 Prts list nd hrdwre component replcement on pge 43. b. Plce the TS7610 Applince Express in the service position, s described in Plcing the TS7610 or TS7620 to service position on pge 31, nd remove the server's top cover. c. Remove the retention screw from the dpter's mounting brcket, nd set the screw side. d. Crefully grsp the dpter by the upper corners nd lift it up nd out of the slot. Note: You my need to gently wiggle the dpter from side-to-side to free it from the slot. Chpter 4. Servicing TS7610 or TS7620 components 59

84 ts Figure 34. Remove Ethernet dpter 3. To replce the Ethernet dpter:. Remove the new dpter from its nti-sttic pckging. b. Crefully grsp the dpter by the upper corners nd lign it with the pproprite slot. Note: When the component is instlled correctly, the tpered tb on the lower edge of the mounting brcket will be visible when viewed from inside the chssis. c. Press down gently until the dpter is firmly seted. 60 IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

85 ts Figure 35. Replce Ethernet dpter d. Replce the retention screw, tightening it to secure the mounting brcket to the server chssis. e. Return the TS7610 or TS7620 server to the opertionl position, s described in Plcing the TS7610 or TS7620 to opertionl position on pge 33. f. Reconnect the Ethernet cble to the new dpter. 4. Power-on the server. To do so, perform the steps in TS7610 or TS7620 strtup on pge 29. While the server is powering on the disply my blink on nd off. A number of sttus messges, which my include one or more filure notices, disply on the screen. As long s the filures do not disrupt the boot cycle, ignore the messges nd llow the process to continue. Note: During the power-on, the system uto-strts the ProtecTIER vtfd nd ptcluster services. The server login prompt displys on the monitor before vtfd Chpter 4. Servicing TS7610 or TS7620 components 61

86 nd ptcluster services hve finished loding. However, you cnnot use the ProtecTIER Mnger to ccess the server until the services hve strted completely, which my tke up to 10 minutes. When service strtup is complete, communiction between the server nd the ProtecTIER Mnger is restored, nd the server is redy to resume norml opertion. As the boot cycle ners completion, messges similr to those shown below, disply: registered clypso with mjor device 248 GFS: fsid=xuxoqugedhide:gfs_lv_vg0.0:fst sttfs strt time = GFS: fsid=xuxoqugedhide:gfs_lv_vg1.0:fst sttfs strt time = GFS: fsid=xuxoqugedhide:gfs_lv_vg2.0:fst sttfs strt time = GFS: fsid=xuxoqugedhide:gfs_lv_vg3.0:fst sttfs strt time = GFS: fsid=xuxoqugedhide:gfs_lv_vg4.0:fst sttfs strt time = When messge ctivity hs cesed, press <enter>. The server login: prompt displys. 6. Verify tht replcing the component resolved the hrdwre fult. See Verifying fult resolutions in the TS7610 or TS7620 ProtecTIER Service menu on pge 82. After you hve verified tht the steps tken to resolve fult were successful, nd tht ny residul fult lert informtion is clered from the PT Mnger GUI, the component replcement is complete. 7. Use the shipping instructions nd mterils tht were provided in the pckge to return the defective item to IBM. Removing nd replcing TS7610 Applince Express nd TS7620 Applince Express power supply unit About this tsk The TS7610 or TS7620 server is equipped with dul power supply units (PSUs). This llows the system to temporrily continue functioning if one of the power supplies becomes disconnected from the AC source, or in the event of hrdwre filure. Importnt: v PSUs re externl nd hot-swppble. v Before you begin, review the informtion in Electrosttic dischrge procedures on pge 27. v Before removing PSU, confirm tht the hrdwre fult ws not the result of loose or unplugged power cord. v Only one PSU cn be replced t time. The second PSU must remin connected to AC power. v To prevent system dmge, replce fulty PSU within 24 hours. Do not remove PSU until you hve replcement vilble. 62 IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

87 Tip: You cn ccess instructionl videos for removing nd replcing PSU in the Filed power supply Resolution guide, locted in the ProtecTIER Mnger GUI. For instructions on ccessing the Resolution guide, see Where to go for informtion on pge 6. Procedure 1. To remove power supply:. Working from the rer of the frme with the TS7610 or TS7620 server in opertionl position, disconnect the power cord from the fulty PSU. b. Squeeze nd hold the PSU's green locking tb to the left: 1 2 ts Figure 36. Squeeze the locking tb c. Grsp the hndle nd crefully pull the PSU forwrd to remove it from the chssis: Chpter 4. Servicing TS7610 or TS7620 components 63

88 ts Figure 37. Remove the PSU 2. To replce power supply:. Working from the rer of the frme with the TS7610 or TS7620 server in opertionl position, lign the new PSU with the by in the chssis. b. Press the PSU forwrd until is firmly seted nd clicks into plce: 64 IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

89 ts Figure 38. Replce the PSU c. Connect the power cord from the power source to the new PSU: ts Figure 39. Connect the power cord to the new PSU d. Fsten the wire ble cross the plug to secure the cord to the server's chssis. 3. Verify tht replcing the component resolved the hrdwre fult, s described in Verifying fult resolutions in the TS7610 or TS7620 ProtecTIER Service menu on pge 82. After you hve verified tht the steps tken to resolve fult were successful, nd tht ny residul fult lert informtion is clered from the PT Mnger GUI, the component replcement is complete. Chpter 4. Servicing TS7610 or TS7620 components 65

90 4. Use the shipping instructions nd mterils tht were provided in the pckge to return the defective item to IBM. Removing nd replcing the RAID bttery bckup unit About this tsk For up to 72 hours following power outge or power filure, the RAID bttery bckup unit (BBU) protects the integrity of ny dt residing on the MegRAID controller. Importnt: v The RAID BBU is internl nd cold-swppble. v Before you begin, review the informtion in Electrosttic dischrge procedures on pge 27. v Tke cre to void touching the gold contcts long the lower edge of the bttery. Note: Tip: You cn wtch the instructionl video of putting the TS7610 or TS7620 server into service position by going to the TS7610 Customer Informtion Center, locted t: Once you re in the TS7610 Customer Informtion Center, serch for videos nd click Go. From the list tht ppers, select Removing nd replcing the RAID Bttery bckup unit. Procedure 1. Power-off the server. To do so, refer to TS7610 or TS7620 power off sequence on pge 27. After the server is fully powered-off, return to this pge nd continue with step To remove the RAID BBU:. Plce the TS7610 or TS7620 server in the service position, s described in Plcing the TS7610 or TS7620 to service position on pge 31, nd remove the server's top cover. b. Crefully disconnect the cble from the top of the BBU. If you re unsure of the BBU's loction, refer to TS7610 nd TS7620 Applince Express ProtecTIER V3.3.6 Prts list nd hrdwre component replcement on pge 43. c. Remove the retention screw from the BBU's mounting brcket, nd set the screw side. d. Crefully grsp the BBU by the plstic shield nd lift the BBU up nd out of the slot. Note: You my need to gently wiggle the BBU from side-to-side to free it from the slot. 3. To replce the RAID BBU:. Remove the new BBU from its nti-sttic pckging. b. Crefully grsp the BBU by the plstic shield nd position it in the pproprite slot. 66 IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

91 Note: When the component is instlled correctly, the tpered tb on the lower edge of the mounting brcket will be visible when viewed from inside the chssis. c. Press down gently until the BBU is firmly seted. d. Replce the retention screw, tightening it to secure the mounting brcket to the server chssis. e. Reconnect the cble from the MegRAID controller to the top of the BBU. Note: When connecting the cble, mke sure tht the side of the connector with the double row of silver contcts fces wy from the BBU. f. Return the TS7610 or TS7620 server to the opertionl position, s described in Plcing the TS7610 or TS7620 to opertionl position on pge Power-on the server. To do so, refer to TS7610 or TS7620 strtup on pge 29, nd then return to this pge nd continue with step Verify tht replcing the component resolved the hrdwre fult, s described in Verifying fult resolutions in the TS7610 or TS7620 ProtecTIER Service menu on pge 82. After you hve verified tht the steps tken to resolve fult were successful, nd tht ny residul fult lert informtion is clered from the PT Mnger GUI, the component replcement is complete. 6. Use the shipping instructions nd mterils tht were provided in the pckge to return the defective item to IBM. Removing nd Replcing SATA hrd disk drive About this tsk The TS7610 or TS7620 server is equipped with 12 seril dvnced technology ttchment (SATA) hrd disk drives (HDDs), locted on the front of the server. Drives 0-11 store your repository met-nd customer dt. In the event of n HDD filure, the MegRAID controller utomticlly redistributes the stored dt from the filed HDD to drive 11, which is used s hot spre. Importnt: The figure below shows the HDDs' numbering sequence. You must mintin the originl numbering order. Rerrnging the order in which the drives were originlly instlled will result in dt loss ts Figure 40. HDD numbering sequence Importnt: v HDDs re externl nd hot-swppble. v Before you begin, review the informtion in Electrosttic dischrge procedures on pge 27. v Alwys replce filed hrd drive with the exct mnufcturer, model, nd cpcity; s the one tht you removed. Chpter 4. Servicing TS7610 or TS7620 components 67

92 v v v Be sure to instll the new hrd drive into the sme by tht ws previously occupied by the filed hrd drive. Do not rerrnge the originl order of the drives. Ech HDD is enclosed in drive crrier. There is no need to remove the drive from the crrier to replce the drive. Slot 12 contins the Hot Spre for the rry. If there is filure of the Hot Spre drive, nd replcement is required, nd if replcement drive is inserted tht contins ny previous informtion or dt, you will be prompted to formt tht drive. If prompted, nswer: Yes. Tip: You cn ccess instructionl videos for removing nd replcing n HDD in the Filed disk drive Resolution guide nd the Missing disk drive Resolution guide, locted in the ProtecTIER Mnger. For instructions on ccessing the guides, see Where to go for informtion on pge 6. Procedure 1. Verify the hrdwre fult once more before servicing the component by running Helth check either through the ProtecTIER Mnger Service menu, refer to Helth Monitoring on pge 19 or through ProtecTIER Mnger Hrdwre resources, refer to the Figure 7 on pge To remove n HDD:. Working from the front of the frme with the TS7610 or TS7620 server in opertionl position, confirm tht the LEDs on the front of ech hrd drive hve stopped blinking. b. Squeeze nd hold the relese ltch on the defective drive's crrier to the right, towrd the hinge: ts Figure 41. Squeeze drive crrier relese ltch c. Crefully slide the crrier towrd you, until it is free of the drive by. 68 IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

93 Figure 42. Remove the drive crrier 3. To replce SATA hrd drive:. Working from the front of the frme with the TS7610 or TS7620 server in opertionl position, crefully slide the new drive crrier into the empty drive by: ts Figure 43. Replce the drive crrier b. Press the new drive crrier forwrd until it is firmly seted nd the hndle engges nd snps into plce. When inserted correctly, the new drive crrier will be flush with the other drives in the by. Chpter 4. Servicing TS7610 or TS7620 components 69

94 4. Once replced, the rebuilding strts utomticlly. The component sttus ppers s rebuilding in the Helth check output during the rebuild process. It might tke 5 to 12 hours to complete rebuilding depending on the mount of dt. 5. Verify tht replcing the component resolved the hrdwre fult or check if the hrd disk is still rebuilding, by running Helth check through the ProtecTIER Mnger Service menu, refer to Helth Monitoring on pge 19 or check the ProtecTIER Mnger Hrdwre resources, refer to the Figure 7 on pge 13 After you hve verified tht the steps tken to resolve fult were successful, nd tht ny residul fult lert informtion is clered from the ProtecTIER Mnger, the component replcement is complete. 6. Use the shipping instructions nd mterils tht were provided in the pckge to return the defective item to IBM. 70 IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

95 Chpter 5. Servicing the TS7620 Expnsion unit The expnsion unit is n ddition to the TS7620 where you cn dd n ddition 10GB with ech drwer up to 2 dditionl drwers. For complete instructions on instlling the TS7620 expnsion unit, refer to the IBM System Storge TS7620 ProtecTIER v.3.3 Dedupliction Applince Express - Feture Code 9345 (3959 EXP), Field Instlltion of Expnsion Drwer, SC Importnt: The DVD tht is included in the TS7620 expnsion unit ship group llows you to upgrde the bse unit from TB to TB, TB to TB or TB to TB. It should not be used to upgrde from 3.2 to 3.3. Before incresing the cpcity to 23TB or 35TB on the bse unit (3959 SM2), if the bse unit is t: v ProtecTIER version 3.2 6TB repository cpcity: Upgrde the bse unit from ProtecTIER version 3.2 6TB repository cpcity to ProtecTIER version 3.3 6TB repository cpcity, then; Upgrde the bse unit from ProtecTIER version 3.3 6TB repository cpcity to ProtecTIER version TB repository cpcity (FC 9317) v ProtecTIER version TB repository cpcity: Upgrde the bse unit from ProtecTIER version TB repository cpcity to ProtecTIER version TB repository cpcity v ProtecTIER version 3.3 6TB repository cpcity Upgrde the bse unit from ProtecTIER version 3.3 6TB repository cpcity to ProtecTIER version TB repository cpcity (FC 9317) v ProtecTIER version TB repository cpcity No need to upgrde s bse unit is t minimum cpcity v ProtecTIER version TB repository cpcity No need to upgrde s bse unit is bove minimum cpcity Tble 12. TS7620 Applince Express 3959-EXP 11.5 expnsion drwer component ctegories nd FRU IDs Component nme / hrdwre nme if listed in the ProtecTIER Mnger GUI Hrdwre Resources view Quntity CRU FRU Internl Externl Power Cooling Module includes PWR SUPPLY nd Cooling modules / Power supply (99Y1243) or Cooling module(45w8018) Hotswppble Coldswppble FRU ID (Prt number) 2 " " " 00L4605 CABLE - SAS 1x to 2x 1 " " " 35P2255 HARD DRIVE - crrier w/hdd / Disk drive 12 " " " 98Y2420 CHASSIS ( the chssis bse ssembly includes the SAS Expnder (35P2384)) 1 " " " 35P2383 ESM (Enclosure SAS module) Cnister /Cnister 2 " " " 35P2384 CABLE POWER (2.8M IEC 320-C13) 2 " " " 46X2536 CABLE POWER (2.8M NEMA C-13) 2 " " " 46X6880 RAIL KIT (Ril kit for EXP) 1 " " " 85Y5852 Copyright IBM Corp. 2013,

96 Tble 12. TS7620 Applince Express 3959-EXP 11.5 expnsion drwer component ctegories nd FRU IDs (continued) Component nme / hrdwre nme if listed in the ProtecTIER Mnger GUI Hrdwre Resources view Quntity CRU FRU Internl Externl Hotswppble Coldswppble FRU ID (Prt number) SAS CABLE 1 to 1 2 " " " 44V4041 Tble 13. TS7620 expnsion unit solutions Problem detected Component to chnge Mintennce procedure Disk drive HARD DRIVE - crrier w/hdd 1. This is CRU. Get the prt number of the prt number from Tble 12 on pge To order the replcement prt, refer to Ordering replcement CRU or scheduling FRU service cll on pge To replce the hrd drive, refer to Replcing drive module on pge 76. Power supply Cooling module SAS Expnder Power Cooling Module includes PWR SUPPLY nd Cooling modules Power Cooling Module includes PWR SUPPLY nd Cooling modules CHASSIS ( bse ssembly includes SAS expnder) 1. This is CRU. Get the prt number of the prt number from the Tble 12 on pge To order the replcement prt, refer to Ordering replcement CRU or scheduling FRU service cll on pge To replce power cooling module, refer to Replcing the power cooling module on pge This is CRU. Get the prt number of the prt number from the Tble 12 on pge To order the replcement prt, refer to Ordering replcement CRU or scheduling FRU service cll on pge To replce power cooling module, refer to Replcing the power cooling module on pge This is FRU. To schedule service cll, refer to Ordering replcement CRU or scheduling FRU service cll on pge To find the replcement prt number for the chssis, refer to Ordering replcement CRU or scheduling FRU service cll on pge 2. Cnister Cnister (Encl for SAS module) 1. This is CRU. Get the prt number of the prt number from the Tble 12 on pge To order the replcement prt, refer to Ordering replcement CRU or scheduling FRU service cll on pge To replce cnister, refer to Replcing cnister on pge 78. Cnister LED problem determintion About this tsk The following section explins how to interpret the different cnister LEDs conditions in the problem determintion of the ProtecTIER expnsion unit. 72 IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

97 Figure 44. Cnister module connectors nd indictors (viewed from rer of the chssis) ts Tble 14. Cnister problem determintion LED Stte Description Resolution 1 Fctory use only seril port Fctory use only seril port 2 I/O Module Power (green) On Module powered. n/ 3 4 I/O Module Fult (mber) Connectors, SAS ports A-C Externl Port Activity 1-4, ProtecTIER unique Y shped cble, Externl port ctivity 1-2 Off No power. v Mke sure the PCMs re on On Off On, Leds 1&2 on the right Hnd side port On Flshing, Sme two flshing nd two off All flshing Off A fult condition. Module is operting normlly Redy, no trffic Active, I/O trffic. Not redy, no power Not redy, no power v v Reset the cnister Replce cnister Replcement is needed, dev to review the logs n/ n/ n/ Wit for 30 sec to determine if this is booting cycle. If it stys on flshing mode, replce the cnister. v v v Mke sure the PCMs re on Reset the cnister Replce cnister Chpter 5. Servicing the TS7620 Expnsion unit 73

98 Replcing the power cooling module Instructions to replce TS7620 expnsion unit power cooling module. About this tsk Ech expnsion unit drwer contins two power cooling units which provides redundnt power control nd cooling for the expnsion drwer. The PCM (power cooling modules) is hot-pluggble nd once one is removed nother hs to be put in it s plce within 24 hours. Any missing modules will disrupt the irflow nd the drives will not receive sufficient cooling. To remove the power cooling module: 1. Identify the fulty PCM 2. Leve on the TS7620 Expnsion unit on but switch the fulty PCM power off or unplug the fulty PCM. 3. Grsp the ltch nd the PCM hndle. The PCM hndle is frme on the bck end of the PCM. Squeeze the ltch to open the hndle. Figure 45. Squeeze ltch to open hndle ts Pull the hndle to pull out the PCM out of drwer. Note: Do not remove covers from the PCM there is dnger of electric shock inside. 74 IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

99 Figure 46. Pull PCM hndle ts To instll power cooling module 1. Check the new power cooling unit connector pins. Do not instll the PCM if ny of the pins re bent. 2. With the PCM hndle in the open position, slide the PCM into the expnsion unit drwer. Figure 47. Open ltch nd push PCM unit in ts Close nd secure the hndle, click will be herd once the hndle ltch engges. Chpter 5. Servicing the TS7620 Expnsion unit 75

100 Figure 48. Ltch PCM hndle ts Replcing drive module 4. Connect the power cbles to the PCM. Instructions to replce TS7620 expnsion unit drive module. About this tsk Importnt: Dmge cn occur to drive if it is removed while it still spins. If possible use the operting system to spin down the drives prior to removl. If this is not possible we recommend tht you perform ll steps of the following procedure to mke sure tht the drive hs stopped prior to removl. To remove drive crrier module: 1. Press the ltch in the hndle towrds the hndle hinge to relese the crrier. Figure 49. Press ltch to relese crrier ts IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

101 2. Gently remove drive crrier module. 3. Remove the module fully from the drive by. Figure 50. With hndle open, pull out crrier ts To instll drive crrier module: 1. Relese the drive crrier hndle, by depressing the ltch in the hndle. Pull out the hndle. 2. Put the drive crrier module into the enclosure. Mke sure tht the drive crrier is in position so tht the drive points up. The ltch hndle swivels on the right nd is open on the left. Figure 51. Push in crrier ts Slide the drive crrier fully into the enclosure. 4. Push the ltch to close until the hndle is locked. A click should be herd s the ltch engges nd holds the hndle closed. Chpter 5. Servicing the TS7620 Expnsion unit 77

102 Figure 52. Press hndle close ts Replcing cnister Instructions to replce TS7620 expnsion unit cnister. About this tsk The cnister is hot-swppble nd therefore removl or replcement my be done by the user while the power supply is on. Ech expnder unit drwer contins two cnisters. Ech cnister contins SAS expnder crd. If the ProtecTIER Mnger GUI disply hrdwre error for ss expnder crd, thn you will need to replce the cnister tht contins tht defective crd. To remove cnister: 1. At the front bottom of ech cnister is ltch tht secure the cnister in plce. Put your forefinger in the ring nd your thumb will be ner the locking clip of the ltch. To unlock the ltch, press the clip in with your thumb while you pull on the ring. Figure 53. Press ltch to open hndle ts After the ltch is opened, grip the ltch hndle nd pull the cnister from the drwer enclosure. 78 IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

103 Figure 54. With open hndle, pull out cnister ts To instll new cnister: 1. Exmine for dmge, closely inspect the interfce connector. Do not instll it if the pins re bent. 2. If the pins re ok, unlock nd open the ltch of the cnister. 3. With the ltches in the open position, slide the cnister into the drwer until the ltches engge. Chpter 5. Servicing the TS7620 Expnsion unit 79

104 Figure 55. Press cnister in ts Close the ltch. A click should be herd s the ltch is locked Note: The cnister my tke up to one minute to re-initilize fter the cbles re inserted. 80 IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

105 Chpter 6. Verifying hrdwre replcements To cler hrdwre fults following CRU or FRU mintennce, the GUI must be refreshed. If n IBM Service Representtive ws unble to do so becuse the GUI ws not vilble, the customer should then perform this ction. After you hve resolved hrdwre fult, you will need to verify tht the resolution ws successful nd the fult no longer exists. You cn do so from the server by using the ProtecTIER service menu, or from the ProtecTIER Mnger worksttion, using the Hrdwre Fults window. Note: It is recommended tht if you first verify the resolution using the ProtecTIER service menu, tht you lso mke sure tht the fult informtion is clered from ProtecTIER Mnger, s described in Rechecking fults in the Hrdwre Fults window. Rechecking fults in the Hrdwre Fults window About this tsk Using this method to confirm tht fult ws successfully resolved helps void residul fult informtion being displyed in the ProtecTIER Mnger GUI. Note: In order to perform the procedure below, communiction must first be restored between the server nd PT Mnger. Procedure 1. If it is not lredy running, lunch PT Mnger s described in Receiving nd responding to hrdwre lerts on pge Login to the system tht includes the TS7610 or TS7620 server (node) with the fulty component, s described in Receiving nd responding to hrdwre lerts on pge Return to this pge nd continue with step In the Hrdwre fults window, click the Recheck fults button. The Confirm Opertion dilog box displys. Note: The refresh my tke up to ten minutes to complete. During this time you will be unble to perform ny other tsks in the GUI. 5. To continue with the refresh, click Yes. The Refresh dilog box displys, nd then closes when the refresh is complete. The Hrdwre fults window displys: v If replcing the component successfully resolved the fult, the ssocited hrdwre lert detils no longer pper. v If the Hrdwre fults window indictes tht the problem persists, repet the fult resolution process nd repet the verifiction. 6. Close the Hrdwre fults window. Copyright IBM Corp. 2013,

106 Verifying fult resolutions in the TS7610 or TS7620 ProtecTIER Service menu About this tsk After you hve resolved hrdwre fult, you will need to verify tht the resolution ws successful nd the fult no longer exists. You cn do so from the server by using the ProtecTIER Service Menu, or from the ProtecTIER Mnger worksttion, using the Hrdwre fults window in the GUI. Note: It is recommended tht if you first verify the resolution using the ProtecTIER Service Menu, tht you lso mke sure tht the fult informtion is clered from ProtecTIER Mnger, s described in Rechecking fults in the Hrdwre Fults window on pge 81. Using the ProtecTIER Service Menu Procedure 1. Access the ProtecTIER Service Menu with monitor nd keybord plugged into the TS7610 Applince Express. Log on with ID ptconfig, pssword ptconfig 2. When the ProtecTIER Service Menu ppers, select the ProtecTIER Configurtion option ProtecTIER Service Menu running on rssmx ) ProtecTIER Configurtion (...) 2) Mnge ProtecTIER services (...) 3) Helth Monitoring (...) 4) Problem Alerting (...) 5) Version Informtion (...) 6) Generte service report 7) Generte system view 8) Updte ProtecTIER code E) Exit >>> Your choice? 3. Select Helth Monitoring. Type: 3 <enter>. The Helth Monitoring sub-menu displys: ProtecTIER Service Menu running on rssmx Helth Monitoring (...) ) Disply system helth summry 2) Disply detiled system helth 3) Run full system check 4) List open problems 5) Service Mode B) Bck E) Exit >>> Your choice? 4. Select Run full system check. Type: 3 <enter>. The Begin Processing Procedure messge displys. Note: This menu option my tke severl seconds to complete. 82 IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

107 When the check completes, Checkout summry displys. The summry indictes whether the checked items (components, pplictions, nd system utilities) re functioning properly or in compromised (NON-OK) stte, nd lists the individul items tht were included in the check. Items tht re functioning properly re listed s Norml. Items not in use by the system re listed s Unconfigured. Items with fults re listed s Filed, Degrded, etc., nd include dditionl detils bout the fult. An exmple checkout summry with no items in NON-OK sttus, is shown below: TS7610 Checkout Version executed on: T16:44:09 ===================================================================== Summry of NON-OK Sttuses: Offline 0 Filed 0 Unknown 0 Degrded 0 Rebuilding 0 Missing 0 ===================================================================== Verify stte of Server 1 (Node 0/Enclosure 78)...Norml Verify stte of CPU 1 (Node 0/Enclosure 78)...Norml Verify stte of Memory 1 (Node 0/Enclosure 78)...Norml.. Verify stte of Memory 6 (Node 0/Enclosure 78)...Norml Verify stte of Fn 1 (Node 0/Enclosure 78)...Norml.. Verify stte of Fn 10 (Node 0/Enclosure 78)...Norml Verify stte of Boot Drive 1 (Node 0/Enclosure 78)...Norml Verify stte of Boot Drive 2 (Node 0/Enclosure 78)...Norml Verify stte of Eth Crd 1 (Node 0/Enclosure 78)...Norml Verify stte of Eth Crd 2 (Node 0/Enclosure 78)...Unconfigured Verify stte of Eth Crd 3 (Node 0/Enclosure 78)...Unconfigured Verify stte of PowerSupply 1 (Node 0/Enclosure 78)...Norml Verify stte of PowerSupply 2 (Node 0/Enclosure 78)...Norml.. Verify stte of Locl FS (Node 0)...Norml End Processing Procedure Press ny key to continue An exmple checkout summry with one item in Filed sttus, is shown below. In this exmple, PSU filure ws detected nd reported. Detiled informtion bout the filed PSU is provided below the PSU's entry in the list: TS7610 Checkout Version executed on: T16:44:09 ===================================================================== Chpter 6. Verifying hrdwre replcements 83

108 Summry of NON-OK Sttuses: Offline 0 Filed 1 Unknown 0 Degrded 0 Rebuilding 0 Missing 0 ===================================================================== Verify stte of Server 1 (Node 0/Enclosure 78)...Norml.. Verify stte of PowerSupply 1 (Node 0/Enclosure 78)...Norml Verify stte of PowerSupply 2 (Node 0/Enclosure 78)...Filed *Filed: Component Loction: Node 0/Enclosure 78/PowerSupply 2 *Filed: FRU ID: 45W0425 *Filed: FRU ID: 45W0425 *Filed: SRN: 0xAB *Filed: Power Supply sttus not OK *Filed: SRN: 0xAB *Filed: Power supply: AC fil *Filed: SRN: 0xAB *Filed: Power supply is off *Filed: SRN: 0xAB *Filed: Power supply: DC fil *Filed: SRN: 0xAB *Filed: Power supply is filed End Processing Procedure Press ny key to continue 5. After reviewing the summry nd list, press ny key to return to the prent menu. 6. Exit the ProtecTIER Service Menu. Type: E <enter>. You re returned to the server commnd prompt. 7. If problem ws reported on the component you just repired or replced, repet the fult resolution process nd repet the verifiction. 84 IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

109 Accessibility The publictions for this product re in Adobe Portble Document Formt (PDF) nd should be complint with ccessibility stndrds. If you experience difficulties when you use the PDF files nd wnt to request Web-bsed formt for publiction, send your request to the following ddress: Interntionl Business Mchines Corportion Informtion Development Deprtment GZW 9000 South Rit Rod Tucson, Arizon U.S.A In the request, be sure to include the publiction number nd title. When you send informtion to IBM, you grnt IBM nonexclusive right to use or distribute the informtion in ny wy it believes pproprite without incurring ny obligtion to you. Copyright IBM Corp. 2013,

110 86 IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

111 Notices This informtion ws developed for products nd services offered in the U.S.A. IBM my not offer the products, services, or fetures discussed in this document in other countries. Consult your locl IBM representtive for informtion on the products nd services currently vilble in your re. Any reference to n IBM product, progrm, or service is not intended to stte or imply tht only tht IBM product, progrm, or service my be used. Any functionlly equivlent product, progrm, or service tht does not infringe ny IBM intellectul property right my be used insted. However, it is the user's responsibility to evlute nd verify the opertion of ny non-ibm product, progrm, or service. IBM my hve ptents or pending ptent pplictions covering subject mtter described in this document. The furnishing of this document does not give you ny license to these ptents. You cn send license inquiries, in writing, to: IBM Director of Licensing IBM Corportion North Cstle Drive Armonk, NY U.S.A. The following prgrph does not pply to the United Kingdom or ny other country where such provisions re inconsistent with locl lw: INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATIONS "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some sttes do not llow disclimer of express or implied wrrnties in certin trnsctions, therefore, this sttement my not pply to you. This informtion could include technicl inccurcies or typogrphicl errors. Chnges re periodiclly mde to the informtion herein; these chnges will be incorported in new editions of the publiction. IBM my mke improvements nd/or chnges in the product(s) nd/or the progrm(s) described in this publiction t ny time without notice. Any references in this informtion to non-ibm Web sites re provided for convenience only nd do not in ny mnner serve s n endorsement of those Web sites. The mterils t those Web sites re not prt of the mterils for this IBM product nd use of those Web sites is t your own risk. IBM my use or distribute ny of the informtion you supply in ny wy it believes pproprite without incurring ny obligtion to you. Any performnce dt contined herein ws determined in controlled environment. Therefore, the results obtined in other operting environments my vry significntly. Some mesurements my hve been mde on development-level systems nd there is no gurntee tht these mesurements will be the sme on generlly vilble systems. Furthermore, some mesurement my hve been Copyright IBM Corp. 2013,

112 estimted through extrpoltion. Actul results my vry. Users of this document should verify the pplicble dt for their specific environment. Informtion concerning non-ibm products ws obtined from the suppliers of those products, their published nnouncements or other publicly vilble sources. IBM hs not tested those products nd cnnot confirm the ccurcy of performnce, comptibility or ny other clims relted to non-ibm products. Questions on the cpbilities of non-ibm products should be ddressed to the suppliers of those products. All sttements regrding IBM's future direction or intent re subject to chnge or withdrwl without notice, nd represent gols nd objectives only. This informtion is for plnning purposes only. The informtion herein is subject to chnge before the products described become vilble. This informtion contins exmples of dt nd reports used in dily business opertions. To illustrte them s completely s possible, the exmples include the nmes of individuls, compnies, brnds, nd products. All of these nmes re fictitious nd ny similrity to the nmes nd ddresses used by n ctul business enterprise is entirely coincidentl. Trdemrks The following terms re trdemrks of the Interntionl Business Mchines Corportion in the United Sttes, other countries, or both: v AIX v DS4000 v Enterprise Storge Server v ESCON v FICON v i5/os v iseries v IBM v ProtecTIER v pseries v S/390 v ServeRAID v System x v System Storge v TotlStorge v Wke on LAN v z/os v zseries IBM, the IBM logo, nd ibm.com re trdemrks or registered trdemrks of Interntionl Business Mchines Corportion in the United Sttes, other countries, or both. If these nd other IBM trdemrked terms re mrked on their first occurrence in this informtion with trdemrk symbol ((R) or (TM)), these symbols indicte U.S. registered or common lw trdemrks owned by IBM t the time this informtion ws published. Such trdemrks my lso be registered or 88 IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

113 Electronic emission notices common lw trdemrks in other countries. A current list of IBM trdemrks is vilble on the Web t "Copyright nd trdemrk informtion" t Adobe, the Adobe logo, PostScript, nd the PostScript logo re either registered trdemrks or trdemrks of Adobe Systems Incorported in the United Sttes, nd/or other countries. Jv nd ll Jv-bsed trdemrks re trdemrks of Sun Microsystems, Inc. in the United Sttes, other countries, or both. Microsoft, Windows, nd Windows NT re trdemrks of Microsoft Corportion in the United Sttes, other countries, or both. Intel, Intel logo, Intel Inside, Intel Inside logo, Intel Centrino, Intel Centrino logo, Celeron, Intel Xeon, Intel SpeedStep, Itnium, nd Pentium re trdemrks or registered trdemrks of Intel Corportion or its subsidiries in the United Sttes nd other countries. UNIX is registered trdemrk of The Open Group in the United Sttes nd other countries. Linux is registered trdemrk of Linus Torvlds in the United Sttes, other countries, or both. Other compny, product, nd service nmes my be trdemrks or service mrks of others. This section contins the electronic emission notices or sttements for the United Sttes nd other regions. Federl Communictions Commission sttement This explins the Federl Communictions Commission's (FCC) sttement. This equipment hs been tested nd found to comply with the limits for Clss A digitl device, pursunt to Prt 15 of the FCC Rules. These limits re designed to provide resonble protection ginst hrmful interference when the equipment is operted in commercil environment. This equipment genertes, uses, nd cn rdite rdio frequency energy nd, if not instlled nd used in ccordnce with the instruction mnul, might cuse hrmful interference to rdio communictions. Opertion of this equipment in residentil re is likely to cuse hrmful interference, in which cse the user will be required to correct the interference t his own expense. Properly shielded nd grounded cbles nd connectors must be used in order to meet FCC emission limits. IBM is not responsible for ny rdio or television interference cused by using other thn recommended cbles nd connectors, or by unuthorized chnges or modifictions to this equipment. Unuthorized chnges or modifictions could void the user's uthority to operte the equipment. Notices 89

114 This device complies with Prt 15 of the FCC Rules. Opertion is subject to the following two conditions: (1) this device might not cuse hrmful interference, nd (2) this device must ccept ny interference received, including interference tht might cuse undesired opertion. Industry Cnd complince sttement This Clss A digitl pprtus complies with Cndin ICES-003. Cet ppreil numérique de l clsse A est conform à l norme NMB-003 du Cnd. Europen Union Electromgnetic Comptibility Directive This product is in conformity with the protection requirements of Europen Union (EU) Council Directive 2004/108/EC on the pproximtion of the lws of the Member Sttes relting to electromgnetic comptibility. IBM cnnot ccept responsibility for ny filure to stisfy the protection requirements resulting from non-recommended modifiction of the product, including the fitting of non-ibm option crds. Attention: This is n EN Clss A product. In domestic environment this product might cuse rdio interference in which cse the user might be required to tke dequte mesures. Responsible Mnufcturer: Interntionl Business Mchines Corp. New Orchrd Rod Armonk, New York Europen community contct: IBM Deutschlnd GmbH Technicl Regultions, Deprtment M372 IBM-Allee 1, Ehningen, Germny Tele: e-mil: lugi@de.ibm.com Austrli nd New Zelnd Clss A Sttement Attention: This is Clss A product. In domestic environment this product might cuse rdio interference in which cse the user might be required to tke dequte mesures. Germny Electromgnetic comptibility directive Deutschsprchiger EU Hinweis: Hinweis für Geräte der Klsse A EU-Richtlinie zur Elektromgnetischen Verträglichkeit Dieses Produkt entspricht den Schutznforderungen der EU-Richtlinie 2004/108/EG zur Angleichung der Rechtsvorschriften über die elektromgnetische Verträglichkeit in den EU-Mitgliedsstten und hält die Grenzwerte der EN Klsse A ein. Um dieses sicherzustellen, sind die Geräte wie in den Hndbüchern beschrieben zu instllieren und zu betreiben. Des Weiteren dürfen uch nur von der IBM 90 IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

115 empfohlene Kbel ngeschlossen werden. IBM übernimmt keine Verntwortung für die Einhltung der Schutznforderungen, wenn ds Produkt ohne Zustimmung der IBM verändert bzw. wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung der IBM gesteckt/eingebut werden. EN Klsse A Geräte müssen mit folgendem Wrnhinweis versehen werden: "Wrnung: Dieses ist eine Einrichtung der Klsse A. Diese Einrichtung knn im Wohnbereich Funk-Störungen verurschen; in diesem Fll knn vom Betreiber verlngt werden, ngemessene Mbnhmen zu ergreifen und dfür ufzukommen." Deutschlnd: Einhltung des Gesetzes über die elektromgnetische Verträglichkeit von Geräten Dieses Produkt entspricht dem "Gesetz über die elektromgnetische Verträglichkeit von Geräten (EMVG)." Dies ist die Umsetzung der EU-Richtlinie 2004/108/EG in der Bundesrepublik Deutschlnd. Zulssungsbescheinigung lut dem Deutschen Gesetz über die elektromgnetische Verträglichkeit von Geräten (EMVG) (bzw. der EMC EG Richtlinie 2004/108/EG) für Geräte der Klsse A Dieses Gerät ist berechtigt, in übereinstimmung mit dem Deutschen EMVG ds EG-Konformitätszeichen - CE - zu führen. Verntwortlich für die Einhltung der EMV Vorschriften ist der Hersteller: Interntionl Business Mchines Corp. New Orchrd Rod Armonk, New York Der verntwortliche Ansprechprtner des Herstellers in der EU ist: IBM Deutschlnd GmbH Technicl Regultions, Abteilung M372 IBM-Allee 1, Ehningen, Germny Tele: e-mil: lugi@de.ibm.com Generelle Informtionen: Ds Gerät erfüllt die Schutznforderungen nch EN und EN Klsse A. Notices 91

116 People's Republic of Chin Clss A Electronic Emission sttement Tiwn Clss A complince sttement Tiwn contct informtion This topic contins the product service contct informtion for Tiwn. IBM Tiwn Product Service Contct Informtion: IBM Tiwn Corportion 3F, No 7, Song Ren Rd., Tipei Tiwn Tel: f2c00790 Jpn Voluntry Control Council for Interference (VCCI) Clss A Sttement 92 IBM TS7610 nd TS7620 ProtecTIER Dedupliction Applince Express: Mintennce Guide PN 38L6404, EC M13180

117 Jpn Electronics nd Informtion Technology Industries Assocition (JEITA) Sttement (less thn or equl to 20 A per phse) jjiet1 Koren Communictions Commission (KCC) Clss A Sttement Russi Electromgnetic Interference (EMI) Clss A Sttement rusemi Notices 93