PROFILE. Daniel Buchanan. Trilby Misso Lawyers since Dec Prince2 Practitioner. MSP Practitioner. Extensive experience in:

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2 PROFILE Daniel Buchanan Trilby Misso Lawyers since Dec 2007 Prince2 Practitioner MSP Practitioner Extensive experience in: Microsoft desktop and server infrastructure Citrix XenDesktop Cisco Unified Communications and Networking VMWare virtualisation platform

3 TRILBY MISSO LAWYERS Queensland based plaintiff law firm established in 1957 Started in Redcliffe and expanded to numerous locations across South East Queensland. In 2006, under CEO Graeme McFadyen, locations rationalised to a single location and dropped all areas of law other than Motor Vehicle and Workplace Injury. In the years leading up to 2007 the firm invested significant resources into workflow development to facilitate the process driven nature of claims. Workflow enabled the implementation of unique legal team structures to better leverage internal resources. Acquired by Slater & Gordon in August 2010 Track record of exceptional performance

4 PROJECTS OVER TIME Practice Cisco Unified Management System Infrastructure Upgrade S&G Acquisition Communications Matter Center and Aderant Expert Datacentre Integration plans Cisco Recreation Infrastructure Call Manager and adaptation of all New workflows Cisco clustered Unified Hyper V R2 Practice Management Presence Precedent Upgrade redevelopment Upgrade of all core MS environment System Comms SRST for remote sites Service Alignment Virtual Call Disaster Desktops Centre system for Disaster Recovery Client Care Seated site Recovery Local redundancy 2009 Canon solution 2010 Slater & Gordon Integration 2011 Practice Management System Virtual Desktops Canon workflow and document management solution MFD refresh Scanning solution Swipe cards, management server, single driver

5 Top 2 technologies deployed in 2012 are Mobile Business Applications and Cloud Computing Virtual Desktops 3 rd on the list of technology deployments in 2012 Statistics 42% surveyed plan to deploy virtual desktops in months Source: IDC

6 BUSINESS CASE Most common driver of desktop virtualisation is an expectation of cost reduction Possible to get an ROI over 2-3 years but not guaranteed (Source: IDC) While cost is the short term driver, longer term the focus will be enabling access to apps and data whilst providing a secure environment that is centrally managed.

7 BUSINESS TML Over 50% of workstation hardware did not meet processor or memory requirements Changing practice management systems was inevitable The platform could be used as a training ground for the new practice management system prior to go live Under our new EA with S&G we could move to Windows 7 Workstation hardware and OS management required significant ongoing resources Facilitate a growing number of remote sites and mobile users

8 OPTIONS Do nothing maintain the existing strategy. Replace 100 PCs at a cost of $120k + time and resources Implement a Application Virtualisation solution. Implement a Virtual Desktop (VDI) solution.

9 VDI BENEFITS Rapid deployment of local and remote workstations Simplified patch and release management Reduced hardware requirements results in lower cost for replacement workstations Workstation hardware can be used until failure Greater transparency and performance for remote access and enable mobility Uniformity of the desktop environment across all business units Ability to deliver desktop services to partner organisations Centralise data in the Datacentre ensuring manageability and security Align desktop services with Disaster Recovery model and Business Continuity Plans Enable Bring Your Own Device (BYOD) capability within the organisation

10 COST JUSTIFICATION RACK SPACE & POWER Do you have existing storage with performance and space capacity? Will you need to add an entire additional SAN or just new shelves? What servers will you be using to host the environment? Blades take space in a chassis, rack mount server take specific rack units. Each rack unit costs dollars per month in rental Whatever disk you are using, the power consumption costs are an operating expense and need to be factored into justification. RU Cost Per Month Per Annum Per 3 Years Cost per RU $31.43 $ $1, Cost of 15k solution $ $3, $9, Power Cost kw (Volts x Amps) kw for Proposed Shelves Comparison Per 3 Years 10k Shelf $9, k Shelf $15, Note: Figures for demonstration purposes only

11 COST JUSTIFICATION STORAGE Number of users will determine the IOPS required The number of IOPS required will determine the disk types used The disk types used will determine the cost Total Spindles Disk Size Average IOPS Total Average IOPS Total Raw Capacity 10k k

12 COST JUSTIFICATION SERVERS & SOFTWARE Driven by Number of users required Determines processor and memory requirements VDI environment design Existing infrastructure DR and BCP alignment Functionality required Chosen vendor platform

13 COST JUSTIFICATION DESKTOP STRATEGY Fat clients Thin clients Re-purposed fat clients Over half the PC fleet at TML was purchased in 2006.

14 COST JUSTIFICATION MAKING IT RELEVANT Once you know each cost aspect you can apply the model your organisation uses to determine value TML used the per user model Over 3 years Storage Cost per User Power Cost per User RU Cost per User Software Cost per User Hardware Cost per User VMWare Cost Overall Cost per User VDI $ $41.10 $24.46 $ $ $ $1, PC $0.00 $0.00 $0.00 $0.00 $1, $0.00 $1, Over 4 years Storage Cost per User Power Cost per User RU Cost per User Software Cost per User Hardware Cost per User VMWare Cost Overall Cost per User VDI $ $54.80 $32.62 $ $ $ $1, PC $0.00 $0.00 $0.00 $0.00 $2, $0.00 $2, Over 5 years Storage Cost per User Power Cost per User RU Cost per User Software Cost per User Hardware Cost per User VMWare Cost Overall Cost per User VDI $ $68.50 $20.39 $ $ $ $1, PC $0.00 $0.00 $0.00 $0.00 $2, $0.00 $2, Note: Figures for demonstration purposes only

15 COST JUSTIFICATION MAKING IT RELEVANT Harder to measure metrics: Increased productivity as a result of reduced incidents Decrease Service Desk incidents Decreased incident resolution times Decreased SOE maintenance time and cost Application deployment time savings

16 TECHNICAL SCOPING - STORAGE Performed detailed simulation tests to confirm capacity requirements under max load Target Results 30 minute login window Upper limit 800 IOPS 200 users Steady state 8 IOPS 6.66 logins per second Login time < 20 seconds User profile IOPS variable between 15 and 30 IOPS

17 TECHNICAL SCOPING EVERYTHING ELSE Number of users will determine What processors you need and how many The amount of memory required The number of server hosts required LAN and WAN network capacities Backbone network capacities

18 MOBILITY

19 DISASTER RECOVERY The risk of outage of the VDI environment is significant TML use a redundant published application environment Rights of use licences included in licence package Repurposed existing Microsoft remote access server The TML approach as it stands it not necessarily scalable 1:1 relationship in a larger environment is not feasible Role based application publishing Multiple VDI environments in different Datacentres

20 STORAGE INNOVATIONS Newer technologies are making large scale VDI deployments more cost effective NetApp FlashPool EMC VFCache Accelerates both read and write IOPS per disk 175,000 write IO 715,000 read IO Whiptail Accela storage shelf 250,000 write IO, 200,000 read IO Each of these are in the realm of users hosted on a single shelf of storage

21 CLIENT INNOVATIONS Advancements in client hardware deliver better user experience for less money For example, Ncomputing N-series for HDX Next generation Numo 3 System-on-Chip (SoC) simplifying design, increasing efficiency. HDX support embedded in the chip Changes the economics of VDI with client hardware under $100 per unit in a volume purchase 100% HDX experience at 1/3 the cost

22 SUMMARY From a project perspective you CAN justify VDI based on ROI But!... It s a lot of work and you need appropriate tools in place to measure multiple aspects of the environment Technical innovation will make this easier over time It helps to have a catalyst within the business to drive the initiative ROI increases with scale and technology improvements Do you want to decrease cost or enable capability? Ask the tough questions from suppliers You need a vision

23 Thank You

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