SECURE KVM SWITCHES EDID CONFIGURATION GUIDE SS2P, SS4P, SS8P, SS16P SERIES 24/7 TECHNICAL SUPPORT AT OR VISIT BLACKBOX.
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1 EDID CONFIGURATION GUIDE SS2P, SS4P, SS8P, SS16P SERIES SECURE KVM SWITCHES 24/7 AT OR VISIT BLACKBOX.COM CONSOLE IN-4 IN-3 DP OUT DP DP IN-2 DP IN-1 DP IN-4 IN-3 IN-2 IN-1 12VDC2.0A DP OUT DP DP DP 12VDC2.0A CAC AUDIO AUDIO CAC CAC CAC CAC SECURE KVM SWITCH 2 PORT DP W/AUDIO AND CAC
2 TABLE OF CONTENTS 1. OVERVIEW Introducion Intended Audience SYSTEM REQUIREMENTS SYSTEM SETUP INITIATE SESSION ADMINISTRATOR FUNCTIONS Administrator - Login Administrator - Select Mode (KVM/KM) Option # TROUBLESHOOTING No Video After Setting Local EDID No Video After Switching Display APPENDIX: DISCLAIMER/TRADEMARKS A.1 Disclaimer...12 A.2 Trademarks Used in this Manual BLACKBOX.COM
3 CHAPTER 1: OVERVIEW 1.1 INTRODUCTION The Secure KVM Switch EDID Configuration Guide outlines how Authenticated Administrators can learn and configure EDID of a particular display to support all of your displays features. Factory default video EDID is set to HP (1080P max resolution) to allow initial operation with most of the DP display brands. For security reasons, EDID learn of most DP displays brands can be achieved only by an Authenticated Administrator. This guide is applicable for the following Secure KVM Switch models: SPECIFICATION COMPARISON CHART PRODUCT CODE NUMBER OF PORTS VIDEO CONNECTOR DUAL-HEAD OR CAC USB SPECIAL FEATURES SINGLE-HEAD EMULATION SS1P-SH-DVI-UCAC 1 DVI-I SINGLE YES YES ISOLATOR SS2P-SH-DVI-U 2 DVI-I SINGLE NO YES SS2P-SH-DVI-UCAC 2 DVI-I SINGLE YES YES SS2P-DH-DVI-U 2 DVI-D DUAL NO YES SS2P-DH-DVI-UCAC 2 DVI-D DUAL YES YES SS2P-SH-DP-U 2 DISPLAYPORT SINGLE NO YES SS2P-SH-DP-UCAC 2 DISPLAYPORT SINGLE YES YES SS2P-DH-DP-U 2 DISPLAYPORT DUAL NO YES SS2P-DH-DP-UCAC 2 DISPLAYPORT DUAL YES YES SS2P-SH-HDMI-U 2 HDMI SINGLE NO YES SS2P-SH-HDMI-UCAC 2 HDMI SINGLE YES YES SS2P-DH-HDMI-U 2 HDMI DUAL NO YES SS2P-DH-HDMI-UCAC 2 HDMI DUAL YES YES SS4P-SH-DVI-U 4 DVI-I SINGLE NO YES SS4P-SH-DVI-UCAC 4 DVI-I SINGLE YES YES SS4P-DH-DVI-U 4 DVI-I DUAL NO YES SS4P-DH-DVI-UCAC 4 DVI-I DUAL YES YES SS4P-SH-DP-U 4 DISPLAYPORT SINGLE NO YES SS4P-SH-DP-UCAC 4 DISPLAYPORT SINGLE YES YES SS4P-DH-DP-U 4 DISPLAYPORT DUAL NO YES SS4P-DH-DP-UCAC 4 DISPLAYPORT DUAL YES YES SS4P-SH-HDMI-U 4 HDMI SINGLE NO YES SS4P-SH-HDMI-UCAC 4 HDMI SINGLE YES YES SS4P-DH-HDMI-U 4 HDMI DUAL NO YES SS4P-DH-HDMI-UCAC 4 HDMI DUAL YES YES SS4P-QH-DVI-UCAC 4 DVI-I QUAD YES YES SS4P-QH-DP-UCAC 4 DISPLAYPORT QUAD YES YES SS4P-QH-HDMI-UCAC 4 HDMI QUAD YES YES SS4P-DVI-4X2-UCAC 4, 2 USERS DVI-I SINGLE YES YES MATRIX SS4P-DVI-4X4-UCAC 4, 4 USERS DVI-I SINGLE YES YES MATRIX SS4P-SH-DVI-UCAC-P 4 DVI-I SINGLE YES YES PREVIEW SS8P-SH-DVI-U 8 DVI-I SINGLE NO YES SS8P-SH-DVI-UCAC 8 DVI-I SINGLE YES YES SS8P-DH-DVI-U 8 DVI-I DUAL NO YES SS8P-DH-DVI-UCAC 8 DVI-I DUAL YES YES SS8P-SH-DP-U 8 DISPLAYPORT SINGLE NO YES SS8P-SH-DP-UCAC 8 DISPLAYPORT SINGLE YES YES BLACKBOX.COM 3
4 CHAPTER 1: OVERVIEW SPECIFICATION COMPARISON CHART (CONTINUED) PRODUCT CODE NUMBER OF PORTS VIDEO CONNECTOR DUAL-HEAD OR SINGLE-HEAD CAC USB EMULATION SPECIAL FEATURES SS8P-DVI-8X2-UCAC 8, 2 USERS DVI-I SINGLE YES YES MATRIX SS8P-DVI-8X4-UCAC 8, 4 USERS DVI-I SINGLE YES YES MATRIX SS16P-SH-DVI-U 16 DVI-I SINGLE NO YES SS16P-SH-DVI-UCAC 16 DVI-I SINGLE YES YES SS4P-KM-U 4 N/A N/A NO YES SS4P-KM-UCAC 4 N/A N/A YES YES SS8P-KM-U 8 N/A N/A NO YES SS8P-KM-UCAC 8 N/A N/A YES YES 1.2 INTENDED AUDIENCE The information in this document is for authorized system administrators. 4 BLACKBOX.COM
5 CHAPTER 2: SYSTEM REQUIREMENTS 1. The Black Box Secure KVM Switches are compatible with standard personal/portable computers, servers, or thin-clients running operating systems such as Windows or Linux. The Administration and Security Management Tool can only run on Windows operating systems (XP, Win 7, Win 8, and Win 10 with framework.net 2.0 or newer). 2. The peripheral devices that are supported by the switch are listed in the following table. TABLE 2-1. PERIPHERAL DEVICES ED BY THE SWITCH CONSOLE PORT Keyboard Display out Mouse/pointing device User authentication device AUTHORIZED DEVICES Wired keyboard and keypad without internal USB hub or composite device functions, unless the connected device has at least one endpoint that is a keyboard or mouse HID class, KVM/KM extender Display, Projector, Video or KVM extender Analog amplified speakers, Analog headphones, Digital audio appliances Any wired mouse or trackball without internal USB hub or composite device functions, Touch-screen, Multi-touch or digitizer, KVM extender Smart-card reader, PIV/CAC reader, Token or Biometric reader* *CAC models only BLACKBOX.COM 5
6 CHAPTER 3: SYSTEM SETUP NOTE: Only one computer connected to KVM port 1 is required for any activity in this guide. 1. Ensure that the KVM s power is turned off or disconnected from both the unit and the computer. 2. Using a USB cable (Type-A to Type-B), connect the PC to the KVM host s port one. 3. Connect a USB keyboard and mouse to the two USB console ports. 4. Connect a DP video cable between the PC and the KVM video 1 port. 5. KVM Connect a DP display to the KVM console video output connector. 6. Power up the PC and the KVM. 7. Download the Administration and Security Management Tool from the following link to your PC NEED BB URL - tools-software/ 8. Run the Administration and Security Management Tool executable file. See Figure 3-1 for a screenshot of the tool you should be seeing on your screen. File 1. Press Alt-Alt-cnfg to Initiate The Session 2. Press Esc-Esc to End The Session FIGURE 3-1. ADMINISTRATION AND SECURITY MANAGEMENT TOOL 6 BLACKBOX.COM
7 CHAPTER 4: INITIATE SESSION 1. Using the keyboard, press Alt Alt cnfg. 2. At this stage, the mouse connected to the KVM will stop functioning. 3. Figure 4-1 is a screenshot of the tool you should be seeing on your screen. File 1. Press Alt-Alt-cnfg to Initiate The Session 2. Press Esc-Esc to End The Session Starting session. Enter credential id ===> FIGURE 4-1. INITIATE SESSION CAPTURE BLACKBOX.COM 7
8 CHAPTER 5: ADMINISTRATOR FUNCTIONS 5.1 ADMINISTRATOR - LOGIN 1. Enter the default username admin and press Enter. 2. Enter the default password and press Enter. 3. Figure 5-1 is a screenshot of the tool you should be seeing on your screen. File 1. Press Alt-Alt-cnfg to Initiate The Session 2. Press Esc-Esc to End The Session Starting session. Enter credential id ===> admin Enter credential password => 0. Show this menu 1. Change User Credentials 2. Change Admin Credentials 3. View Registered CAC Device 4. Register New CAC Device 5. Dump Log 6. Select Mode 7. Restore Factory Defaults => FIGURE 5-1. ADMINISTRATOR - LOGIN SCREEN 8 BLACKBOX.COM
9 CHAPTER 5: ADMINISTRATOR FUNCTIONS 5.2 ADMINISTRATOR - SELECT MODE (KVM/KM) OPTION #6 1. Select option 6 from the menu on your screen and press enter. 2. The following menu will be presented (see Figure 5-2). File 1. Press Alt-Alt-cnfg to Initiate The Session 2. Press Esc-Esc to End The Session Enter credential password => 0. Show this menu 1. Change User Credentials 2. Change Admin Credentials 3. View Registered CAC Device 4. Register New CAC Device 5. Dump Log 6. Select Mode 7. Restore Factory Defaults => 6 Select Mode: 1. KVM 2. KM 3. Custom Current mode is KVM ===> FIGURE 5-2. ADMINISTRATOR - SELECT MODE 3. Type local for reading and learning the connected display s EDID. 4. Press the Enter key on your keyboard. The learned EDID will be stored and the device will be reset. 5. At the end of the boot-up, ensure that all computers are connected to the KVM and switch through each port to verify that all are properly presenting video on the connected display. BLACKBOX.COM 9
10 CHAPTER 6: TROUBLESHOOTING 6.1 NO VIDEO AFTER SETTING LOCAL EDID If there is no video output after performing the above, follow these steps: 1. Disconnect the display from the KVM Console Video port and connect it directly to your PC. 2. Run the Administration and Security Management Tool per instruction above. 3. Access the Administration and Security Management Tool per instruction above. 4. Select option 6 from the menu on your screen and press enter. 5. The following menu will be presented (see Figure 6-1). File 1. Press Alt-Alt-cnfg to Initiate The Session 2. Press Esc-Esc to End The Session Enter credential password => 0. Show this menu 1. Change User Credentials 2. Change Admin Credentials 3. View Registered CAC Device 4. Register New CAC Device 5. Dump Log 6. Select Mode 7. Restore Factory Defaults => 6 Select Mode: 1. KVM 2. KM 3. Custom Current mode is KVM ===> FIGURE 6-1. ADMINISTRATOR - SELECT MODE 6. Type: dell if the display brand you are trying to work with is DELL brand. samsung if the display brand you are trying to work with is Samsung Brand. lg if the display brand you are trying to work with is LG Brand. hp if the display brand you are trying to work with is HP Brand. 10 BLACKBOX.COM
11 CHAPTER 6: TROUBLESHOOTING 7. Press the Enter key on your keyboard. The learned EDID will be stored and the device will be reset. 8. At the end of the boot-up, ensure that all computers are connected to the KVM, connect your display back to the KVM Console Video Port and verify that all ports are presenting video on the connected display by switching ports. 6.2 NO VIDEO AFTER SWITCHING DISPLAY If there is no video output after switching your display with a different display brand, repeat steps under section 7 - No Video after Setting Local EDID. Contact Black Box Technical Support at or info@blackbox.com if you have any additional video issues. BLACKBOX.COM 11
12 APPENDIX: DISCLAIMER/TRADEMARKS A.1 DISCLAIMER Black Box Corporation shall not be liable for damages of any kind, including, but not limited to, punitive, consequential or cost of cover damages, resulting from any errors in the product information or specifications set forth in this document and Black Box Corporation may revise this document at any time without notice. A.2 TRADEMARKS USED IN THIS MANUAL Black Box and the Black Box logo type and mark are registered trademarks of Black Box Corporation. Any other trademarks mentioned in this manual are acknowledged to be the property of the trademark owners. 12 BLACKBOX.COM
13 NOTES \ BLACKBOX.COM 13
14 NOTES \ \ 14 BLACKBOX.COM
15 NOTES \ BLACKBOX.COM 15
16 COPYRIGHT 2018 BLACK BOX CORPORATION. ALL RIGHTS RESERVED. SS2P-SH-DP-UEDID-CONFIG-GUIDEREV1.PDF
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