Lexmark CS310/CS410/CS510 and CX310/CX410/CX510

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1 Lexmark CS310/CS410/CS510 and CX310/CX410/CX510 Color Product Study Guide

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3 Edition: January 2013 Revision: 1.6a The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC. PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you. This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any time. Comments may be addressed to Lexmark International, Inc., Services Training/008-2, 740 West New Circle Road, Lexington, Kentucky 40550, U.S.A or at Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. References in this publication to products, programs, or services do not imply that the manufacturer intends to make these available in all countries in which it operates. Any reference to a product, program, or service is not intended to state or imply that only that product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any existing intellectual property right may be used instead. Evaluation and verification of operation in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the user s responsibility. Lexmark, Lexmark with diamond design, and MarkNet are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. PCL is a registered trademark of the Hewlett-Packard Company. All other trademarks are the property of their respective owners Lexmark International, Inc. All rights reserved. UNITED STATES GOVERNMENT RIGHTS This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense. For Training Purposes Only

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5 Table of Contents LASER PRINTER NAMING CONVENTION... 1 TLI, TYPE AND SERIAL NUMBER LOCATION... 2 TECHNICAL INFORMATION... 3 SPECIFICATIONS: CS310/CS410/CS Print Speed: CS310/CS410/CS Duty Cycle: CS310/CS410/CS Wireless Option: CS310/CS410/CS MEDIA OPTIONS: CS310/CS410/CS Media Sources and Capacities: CS310/CS410/CS SPECIFICATIONS: CX310/CX410/CX Print Speed: CX310/CX410/CX Duty Cycle: CX310/CX410/CX Wireless Option: CX310/CX410/CX Fax Specifications: CX410/CX Scanner Specifications: CX310/CX410/CX ADF Scan Speed: CX310/CX410/CX Copy Speed: CX310/CX410/CX MEDIA OPTIONS: CX310/CX410/CX Media Sources and Capacities: CX310/CX410CX THEORY OF OPERATION ELECTROPHOTOGRAPHIC PROCESS Charge Expose Develop st Transfer nd Transfer Fuse Clean/Erase EP Process Key Components PAPER TRANSPORT SYSTEM Paper Transport System Key Components: CS310/CS410/CS Print Engine Paper Path: CS310/CS410/CS For Training Purposes Only

6 Paper Jam Locations: CS310/CS410/CS Paper Transport System Key Components: CX310/CX410/CX Print Engine Paper Path: CX310/CX410/CX Paper Jam Locations: CX310/CX410/CX SCANNER SYSTEM: CX310/CX410/CX Flatbed Key Components ADF Theory of Operation: CX310/CX410/CX ADF Key Components: CX ADF Paper Path: CX ADF Key Components: CX410/CX ADF Paper Path: CX410/CX CONTROL PANEL AND MENUS CS310: 2-LINE APA DISPLAY Buttons and Functions: CS Administrative (Customer) Menu: CS Service Menus: CS CS410: 2.4 COLOR DISPLAY Buttons and Functions: CS Administrative (Customer) Menu: CS Service Menus: CS CS510: 4.3 COLOR TOUCHSCREEN ETASK Buttons and Functions: CS Home Screen Buttons and Functions: CS Administrative (Customer) Menu: CS Service Menus: CS CX310: 2.4 COLOR DISPLAY Buttons and Functions: CX Administrative (Customer) Menu: CX Service Menus: CX CX410: 4.3 COLOR TOUCH SCREEN ETASK Buttons and Functions: CX Home Screen Buttons and Functions: CX Administrative (Customer) Menu: CX Service Menus: CX CX510: 7 COLOR TOUCHSCREEN ETASK Buttons and Functions: CX For Training Purposes Only

7 Home Screen Buttons and Functions: CX Administrative (Customer) Menu: CX Service Menus: CX SUPPLIES SUPPLY ITEMS: CS310/CS410/CS Toner Cartridges Photoconductor / Imaging Unit / Developer Waste Toner Bottle SUPPLY ITEMS: CX310/CX410/CX Toner Cartridges Photoconductor / Imaging Unit / Developer Waste Toner Bottle SUPPLY LIFE MESSAGING INFORMATION Toner Cartridge Life Messaging Imaging Unit Life Messaging Maintenance Kit Life Messaging How to Change Supply Life Messaging Settings Detection of Non-Genuine Supplies MAINTENANCE ITEMS PRINT QUALITY DIAGNOSTIC TIPS GENERAL TERMINOLOGY PRINT QUALITY RULES OF THUMB PAPER TRANSPORT DIAGNOSTIC TIPS PAPER RULES OF THUMB COMPLEX PARTS AND PROCEDURES FLATBED SCANNER ASSEMBLY ADF ASSEMBLY TOP COVER CONTROLLER BOARD CONTROL PANEL PRINTHEAD TRANSFER MODULE For Training Purposes Only

8 FUSER TONER DENSITY SENSOR MIRRORED NVRAM COMPONENTS Controller Board Control Panel UICC Card CLEANING THE MFP DOCUMENT GLASS ZERO INSERTION FORCE (ZIF) CONNECTORS Horizontal Top Contact Connector How to Remove a Cable from the Horizontal Top Contact Connector How to Insert a Cable into the Horizontal Top Contact Connector Horizontal Bottom Contact Connector How to Remove a Cable from the Horizontal Bottom Contact Connector How to Insert a Cable into the Horizontal Bottom Contact Connector Vertical Mount Contact Connector How to Remove a Cable from the Vertical Mount Contact Connector How to Insert a Cable into the Vertical Mount Contact Connector Horizontal Sliding Contact Connector How to Remove a Cable from the Horizontal Sliding Contact Connector Inserting a Cable into the Horizontal Sliding Contact Connector Low Insertion Force (LIF) connector How to Insert a Cable into the LIF Connector FIRMWARE AND FUNCTIONALITY CHANGES AUTO REBOOT ERROR RECOVERY Sample Generic Control Panel Messages after Auto Reboot SAFE MODE When Should Safe Mode be Enabled? Configuration and Management Messaging Print Behavior RESTORE POINT SOFTWARE SOLUTIONS esf Based Solutions csf Based Solutions Support SECURITY AND PRIVACY FUNCTIONALITY Security and Privacy Features: CS310/CS410/CS510 and CX310/CX410/CX Security and Privacy Features: CS510 and CX510 with a Hard disk For Training Purposes Only

9 Security and Privacy Features: CX410/CX510 with Fax Capability Security and Privacy Features: CS510 and CX410/CX510 etask MFPs NEW PRINTER FUNCTIONS: CS310/CS410/CS510 AND CX310/CX410/CX MAJOR COMPONENT LOCATIONS For Training Purposes Only

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11 Laser Printer Naming Convention Beginning in the fall of 2012, Lexmark changed the naming convention of its laser printers based on a 5- digit identifier. The chart below outlines what each of these codes mean. M S dn Suffix Convention n Network d Duplex e etask h Hard Drive x High Capacity Input Tray f Finisher m Mailbox t Tray p Hole Punch Model: identifies the specific model within a class and generation Gen: changes with each generation of product introduced in that class Class: higher the number, greater level of performance and duty cycle S for single function and X for multifunction M for monochrome laser and C for color For Training Purposes Only 1

12 TLI, Type and Serial Number Location To find the TLI, printer Type and Serial number, open Tray 1 and look on the left side of the frame. For Training Purposes Only 2

13 Technical Information Specifications: CS310/CS410/CS510 Processor CS310n, dn CS410n, dn, dtn CS510de, dte Speed 800 MHZ Dual Core 800 MHZ Dual Core 800 MHZ Dual Core Memory Standard MB 256MB (soldered to board) 512MB Optional 1GB, 2GBDDR3 X 32 DIMMs 1GB, 2GB DDR3 X 32 DIMMs Max 2.25 GB 2.25 GB 2.25 GB Optional Hard Drive n/a 160 GB or Higher 2.5 Notebook Style HDD, Serial ATA Optional Flash Memory 256MB emmc 256MB emmc 256MB emmc Control Panel 2-Line APA Display 2.4 Color Display with Number Pad 4.3 Color Touch Screen with Number Pad etask Connectivity Standard 10/100 Ethernet USB 2.0 High Speed 10/100 Ethernet USB 2.0 High Speed, Front Host USB 2.0 High Speed Gigabit Ethernet USB 2.0 High Speed, Front Host USB 2.0 High Speed, & Rear Host USB 2.0 High Speed Option Slots DRAM DIMM Slots esf Support? No No All esf apps supported ssf Support? No No Lexmark Embedded Solutions Framework (ssf) csf Support? No No No Wireless Option Yes 3 Yes 3 Yes 3 ISP (INA) Slots No No No Speaker No No Yes Paper Handling Duplex Manual on n Standard on dn Manual on n Standard on dn and dtn Standard Service Warranty 1yr Advanced Exchange 1yr Advanced Exchange 1yr Advanced Exchange Print Resolution Default Optional 4800CQ (full printer speed) 1200dpi (reduced printer speed) is supported in PS and PCL only For Training Purposes Only 3

14 Printer Print Technology Electro-photography, Belt Fuser, LSU (Laser Scanning Unit), C- Paper Path Paper Feed Orientation Short Edge Fed (SEF) 1 The CS510 series ships with a 256MB DIMM in the extra memory slot. Increasing memory beyond the standard 512MB requires removal of this DIMM. 2 Only one firmware solution card may be installed in the printer at a time. 3 See the following page for more information regarding the wireless option. Print Speed: CS310/CS410/CS510 Media Size Letter (plain) Mono Simplex 1 CS310 CS410 CS510 Color Simplex 1 Mono Simplex 1 Color Simplex 1 Mono Simplex 1 Color Simplex 1 25 ppm 25 ppm 32 ppm 32 ppm 32 ppm 32 ppm A4 (plain) 23 ppm 23 ppm 30 ppm 30 ppm 30 ppm 30 ppm 1 Calculated using Tray 1 and an Optional 550 Drawer. When printing from Tray 1 or the optional 550 Drawer, the first print job after a POR or tray insertion causes the first 4 pages print at legal speed. The remainder of the pages printed (until the next POR or tray insertion) print at the speeds shown. Duty Cycle: CS310/CS410/CS510 Usage (Pages) Model Recommended Monthly Usage 1 Duty Cycle 2 CS310n, dn 500 5,000 Pages 60K Pages CS410n, dn, dtn 800 6,000 Pages 75K Pages CS510de, dte ,000 Pages 85K Pages 1 Recommended Monthly Usage is an average range of pages customers plan to print on the device each month. Lexmark recommends that the number of pages per month be within the stated range for optimum device performance, based on factors including: supplies replacement intervals, paper loading intervals, speed, and typical customer usage. ² Duty Cycle is defined as the maximum monthly usage verified using multi-shift operation. The usage rate can be limited by application and run mode. For Training Purposes Only 4

15 Wireless Option: CS310/CS410/CS510 The printers have a customer installable b/g/n wireless option that connects through an external port. For Training Purposes Only 5

16 Media Options: CS310/CS410/CS510 Options 650 Sheet Duo Tray ( MPF) Comes preinstalled on the CS410dtn, CS510dte 550 Sheet Tray (Installs underneath the 650 Sheet Duo Tray) Not available as an option for the CS310n or CS310dn printers Lexmark Swivel Cabinet Recommended with the optional 550 sheet Tray to support the printer and options. The cabinet swivels and has a drawer that can hold up to three reams of paper (letter or A4) and three sets of toner cartridges. Adjustable Printer Stand For Training Purposes Only 6

17 Media Sources and Capacities: CS310/CS410/CS510 Source Input Sources CS310n, CS310dn CS410n, CS410dn CS510de CS410dtn, CS510dte Standard Sources Optional trays Maximum Input Sources Standard Input Capacities 2 Standard Input MPF Capacity (optional on n, dn and de models) N/A N/A N/A 100 Second Tray Capacity N/A N/A N/A 550 Manual Slot Total Standard Capacity Optional Input 650-Sheet Duo Tray ( MPF) Yes Yes Yes Included 550-Sheet Tray No Yes Yes Yes Max Input Capacity Standard Output Standard Output Bin Capacity Max Output Paper Capacity Includes the 100 sheet MPF that is included with the 650-Sheet Duo Tray 2 Assuming 20 lb. xerographic paper at ambient environment For Training Purposes Only 7

18 Specifications: CX310/CX410/CX510 Processor CX310n, dn CX410e, de, dte CX510de CX510dhe, dthe Speed 800 MHZ Dual Core 800 MHZ Dual Core 800 MHZ Dual Core 800 MHZ Dual Core Memory Standard MB 512MB (512 MB soldered to board) 1GB Optional 1GB, 2GB DDR3 X 32 DIMMs 1GB, 2GB DDR3 X 32 DIMMs Max 2.5 GB 2.5 GB 3 GB Optional Hard Drive n/a Optional Optional Flash Memory Connectivity 160 GB or Higher 2.5 Notebook Style HDD, Serial ATA 256MB NAND 2Gb (Gigabits) emmc 2Gb (Gigabits) emmc 2Gb (Gigabits) emmc Standard Gigabit Ethernet USB 2.0 High Speed Gigabit Ethernet USB 2.0 High Speed, Front Host USB 2.0 High Speed Gigabit Ethernet USB 2.0 High Speed, Front Host USB 2.0 High Speed, & Rear Host USB 2.0 High Speed Gigabit Ethernet USB 2.0 High Speed, Front Host USB 2.0 High Speed, & Rear Host USB 2.0 High Speed Control Panel Control Panel Style 2.4 Color TFT w/ Num Pad 4.3 Touch w/ Num Pad etask 7 Touch w/ Num Pad etask 7 Touch w/ Num Pad etask Option Slots DRAM DIMM Slots esf Support? No Supports esf that does not require HD Supports esf that does not require HD All esf apps supported ssf Support? No Lexmark Embedded Solutions Framework (ssf) Lexmark Embedded Solutions Framework (ssf) Lexmark Embedded Solutions Framework (ssf) csf Support? No Lexmark Cloud Solutions Framework (csf) Lexmark Cloud Solutions Framework (csf) Lexmark Cloud Solutions Framework (csf) Flash/Font Card Yes Yes Yes Yes DLE Firmware Card, Font Card and Flash Memory Card Slots Wireless Option Yes Yes Yes Yes ISP (INA) Slots None None None None Speaker Beeper Speaker Speaker Speaker Paper Handling Duplex Manual on n Standard on dn Manual on e Standard on de and dte Standard Service Warranty One year On-site Repair For Training Purposes Only 8

19 Print Resolution Default Optional Printer Print Technology 4800CQ (full printer speed) 1200dpi (reduced printer speed) is supported in PS and PCL only Electro-photography, Belt Fuser, LSU (Laser Scanning Unit), C- Paper Path Scanner ADF Type Simplex Duplex (RADF) Fax No Yes Paper Feed Orientation 1 Only one firmware solution card may be installed in the printer at a time. Short Edge Fed (SEF) Print Speed: CX310/CX410/CX510 Media Size Letter (plain) Mono Simplex 1 CX310 CX410 CX510 Color Simplex 1 Mono Simplex 1 Color Simplex 1 Mono Simplex 1 Color Simplex 1 25 ppm 25 ppm 32 ppm 32 ppm 32 ppm 32 ppm A4 (plain) 23 ppm 23 ppm 30 ppm 30 ppm 30 ppm 30 ppm 1 Calculated using Tray 1 and an Optional 550 Drawer. When printing from Tray 1 or the optional 550 Drawer, the first print job after a POR or tray insertion causes the first 4 pages print at legal speed. The remainder of the pages printed (until the next POR or tray insertion) print at the speeds shown. Duty Cycle: CX310/CX410/CX510 Usage (Pages) Model Recommended Monthly Usage 1 Duty Cycle 2 CX ,000 Pages 60K Pages CX ,000 Pages 75K Pages CX ,000 Pages 85K Pages 1 Recommended Monthly Usage is an average range of pages customers plan to print on the device each month. Lexmark recommends that the number of pages per month be within the stated range for optimum device performance, based on factors including: supplies replacement intervals, paper loading intervals, speed, and typical customer usage. ² Duty Cycle is defined as the maximum monthly usage verified using multi-shift operation. The usage rate can be limited by application and run mode. For Training Purposes Only 9

20 Wireless Option: CX310/CX410/CX510 The printers have a customer installable b/g/n wireless option that connects through an external port. For Training Purposes Only 10

21 Fax Specifications: CX410/CX510 Feature Fax Send Transmission Speed 33.6Kbps Fax Storage Notes <3 seconds per page If a hard drive is installed then faxes are stored on the hard drive; the fax storage is the size of the hard drive less 1 GB. If a hard drive is not installed then faxes are stored on the Flash. The maximum fax storage size on flash is 18 MB. Enable Color Scans Auto Convert Color to Mono Fax Color Fax Enable Color Fax Receive When On, the sending device transmits in color and receiving device prints in color (Color device) or grayscale (Mono device) When Off, the sending device converts and transmits the job as a mono job Dial Mode Custom Job scanning Scan Preview Fax Number Masking Block Junk Fax Banned Fax List Touch Tone Pulse Only appears if hard drive installed Only appears if hard drive installed Active masking Based on Caller ID or Remote Station ID Broadcast Fax Maximum locations is 400 Fax Shortcuts Average shortcut includes: Fax Forwarding Fax Print Holding Fax Logs 25 Characters for Name 10 Characters for Number 4 Characters for Shortcut ID Shortcuts can contain one phone number or multiple numbers. Each number is a location. Fax using one Fax Shortcut using one Shortcut FTP using one FTP shortcut LDSS esf supported via custom application Any fax resolution that can be received can also be forwarded Only appears if hard drive installed Transmission Log Receive Error Log Fax Call Log Fax Job Log For Training Purposes Only 11

22 Scanner Specifications: CX310/CX410/CX510 Scanner Scanner Type Scan Technology Light Source CX310 CX410 CX510 Color/Mono Scanner, Flatbed and ADF attached Charge Coupled Device (CCD) Number of Light sources 42 Scanner ADF ADF Type Simplex Duplex RADF Duplex RADF Max ADF Resolution 1200 x 600 dpi - Mono 600 x 600 dpi Color 1 Scanner ADF Document Input & Output Capacity Scanner Media Weight LED 50 Sheets, 20 lb. (75 g/m 2 ) Bond Max. 32lb (120g/m 2 ) Min. 14lb (52g/m 2 ) ADF Scan Area Max. 8.5 x 14.0 (216mm x 355mm) Short Edge Feed (SEF) Min. A6 (74mm x 105mm) Short Edge Feed (SEF) Scanner Flatbed Flatbed Scan Area Max 8.5 x 11.7 Max Flatbed Resolution 1200 x 600 dpi - Mono 600 x 600 dpi Color 1 1 Paper Size dependent via scan to host or scan to USB ADF Scan Speed: CX310/CX410/CX510 Model Sides Size PPM (Mono) PPM (Color) CX310 Simplex Letter A CX410 Simplex Letter A Duplex Letter A CX510 Simplex Letter A Duplex Letter A For Training Purposes Only 12

23 Copy Speed: CX310/CX410/CX510 Model Sides Size PPM (Mono) PPM (Color) CX310 Simplex Letter A Duplex (1:2) Letter A CX410 Simplex Letter A Duplex Letter A CX510 Simplex Letter A Duplex Letter A For Training Purposes Only 13

24 Media Options: CX310/CX410/CX510 Options 650 Sheet Duo Tray ( MPF) Comes preinstalled on the CX410dte, CX510dthe 550 Sheet Tray (Installs underneath the 650 Sheet Duo Tray) Not available as an option for the CX310n or CX310dn printers Lexmark Swivel Cabinet Recommended with the optional 550 sheet Tray to support the printer and options. The cabinet swivels and has a drawer that can hold up to three reams of paper (letter or A4) and three sets of toner cartridges. Adjustable Printer Stand For Training Purposes Only 14

25 Media Sources and Capacities: CX310/CX410CX510 Source Input Sources CX310n, CX310dn CX410e, CX410de CX510de, CX510dhe CX410dte, CX510dthe Standard Sources Optional trays Maximum Input Sources Standard Input Capacities 2 Standard Input Tray MPF Capacity (optional on n, dn, e, de and dhe N/A N/A N/A 100 models) Manual Slot Total Standard Capacity Optional Input 650-Sheet Duo Tray ( MPF) Yes Yes Yes Included 550-Sheet Tray No Yes Yes Yes Max Input Capacity Standard Output Standard Output Bin Capacity Includes the 100 sheet MPF that is included with the 650-Sheet Duo Tray 2 Assuming 20 lb. xerographic paper at ambient environment For Training Purposes Only 15

26 Theory of Operation Electrophotographic Process This color laser printer uses the Electrophotographic process (EP Process) to image toner onto the media via a tandem (in-line) system. This system contains four toner cartridge assemblies (cyan, yellow, magenta, and black). The Electrophotographic Process steps are as follows: EP Step Charge Expose Develop 1 st Transfer 2 nd Transfer Fuse Clean/Erase Function The Photoconductor Drum surface is charged with electricity from the Bias Charge Roll. The Laser (Printhead) exposes the photoconductor with light and creates a Latent Image on the surface. The latent image has a different charge than the rest of the Photoconductor surface. Toner from the Developer Roll adheres to the latent image on the surface of the Photoconductor. This happens because of the difference in charge potential between the two surfaces. An electrical charge is sent to each of the four 1 st Transfer Rolls inside the Transfer Module (Transfer Belt). Due to the difference in charge potential, toner is transferred from the Photoconductor to the surface of the Transfer Module as it passes each photoconductor. Media passes between the Transfer Roller and Transfer Module surfaces. An electrical charge is sent to the Transfer Roller to create a difference in charge potential. This causes the toner image to transfer from the Transfer Module to the surface of the media. Toner is bonded permanently to the media by heat and pressure. The Photoconductor and Transfer Module Belt surfaces are cleaned of residual toner. This printer does not have erase lamps. If a component fails, it is important to recognize at which step the failure took place. By knowing this, you can determine the source of the problem. Understanding the EP Process is the key to troubleshooting print quality problems. The next few pages illustrate the various EP Process steps with a cross-sectional of a CX310/CX410/CX510 printer. For Training Purposes Only 16

27 Charge During the charge step, voltage is sent from the high-voltage power supply to the charge roller located beside each of the four photoconductors (the charge roller is part of the photoconductor unit). The charge roller puts a uniform negative charge over the entire surface of the photoconductor to prepare it for exposure by the laser beam. Charge Rollers Photoconductors For Training Purposes Only 17

28 Expose During the expose step, the laser fires a focused beam of light at the surface of each color Photoconductor and writes an invisible image called a latent image or electrostatic image. This invisible image is created by discharging the Photoconductors only where the laser beam strikes its surface. This creates a difference in charge potential between the exposed area and the rest of the photoconductor surface. Service Tips: The laser beam passes through a glass lens as it exits the laser unit. If this lens gets contaminated with toner or other debris, it will cause vertical streaking of white/lightness on the page. Cleaning the lens will solve the problem. Never touch the surface of the photoconductor with your bare hand. The oil from your skin may cause a charge differential on the surface and toner will not stick properly. The result would be repeating blotches of voids/light print on a page. Then the photoconductor will have to be replaced. The surface of the photoconductor is coated with an organic substance that makes it sensitive to light. Be sure and cover the photoconductor when you are working on the printer so you don t burn it. If exposed to light for too long, it will cause light/dark print quality problems and have to be replaced. Laser Beam Photoconductors For Training Purposes Only 18

29 Develop Once the laser exposes the Photoconductor, the HVPS sends charge to the Developer Roll. For each color, the Developer Roll engages the Photoconductor so it is in contact with the surface. Because of the charge difference between the toner on the Developer Roller and the electrostatic image on the Photoconductor, toner only attracts to the Photoconductor where the laser exposed the surface. This process would be similar to using glue to write on a can and then rolling it over glitter. The glitter sticks to the glue but won t stick to the rest of the can. Service Tips: Never touch the surface of the developer roller with your bare hand. The oil from your skin may cause a charge differential on the surface and toner will not stick properly. The result would be repeating blotches of voids/light print on a page. Then the affected Developer Unit will have to be replaced. If the developer roller is damaged, it will not contact the surface of the photoconductor properly. The result could be repeating marks, thin vertical voids or thin vertical lines of color on the printed page. Check the surface of the developer for damage. Developer Rolls Photoconductors For Training Purposes Only 19

30 1 st Transfer When the latent images are developed on each Photoconductor, the high-voltage power supply sends voltage to the 1 st Transfer Rollers inside the Transfer Module. The charge difference between the developed toner image on the Photoconductor surface and the 1 st Transfer Rollers causes the images to transfer to the surface of the Transfer Module belt for each color. This takes place by a direct surface-to-surface contact between the Photoconductors and the Transfer Module belt. Service Tips: Never touch the surface of the Transfer Module belt with your bare hand. The oil from your skin will cause a charge differential on the surface and toner will not stick properly. The result would be repeating blotches of voids/light print on a page. Then the Transfer Module belt will have to be replaced. Don t use solvents or other cleaners to clean the Transfer Module belt surface. No matter how careful you are, the surface will be compromised causing scratches or a charge differential that will produce a void or light blotch on the printed page. Then the Transfer Module belt will need to be replaced. Transfer Module (belt surface) Photoconductors 1 st Transfer Rollers For Training Purposes Only 20

31 2 nd Transfer Once the four planes of color are transferred to the Transfer Module from the Photoconductors, the image is carried towards the Transfer Roll (this is part of the Transfer Module assembly). The media is picked from the input source and timed to pass between the Transfer Module Belt and Transfer Roll when the image on the Belt reaches the second transfer area. The high voltage power supply sends voltage to the Transfer Roll to create a positive charge. As the media passes between the Transfer Module and Transfer Roll, the entire image is transferred to the media due to the charge differential between the negative toner on the Transfer Module Belt and the positive Transfer Roller. Service Tips: If the transfer roller has nicks, pits or flat spots on it, the surface doesn t come into contact with the media and transfer unit properly. This will cause voids or lights spots on the page or repeating voids/light areas, because the toner can t be fully transferred due to the charge difference in the areas of damage. If the transfer roller does not engage the transfer unit, or does not have voltage coming from the high voltage power supply, the toner will not fully transfer from the transfer unit; the entire page will be very light or blank. Any toner that does transfer will be due to a contact transfer instead of a charge transfer. Check the high-voltage power supply contacts to the transfer roller. Transfer Module (belt surface) Transfer Roller (2 nd transfer) For Training Purposes Only 21

32 Fuse Once the image has been fully transferred to the media, the Transfer Roller helps move the paper into the Fuser area. The Fuser applies heat and pressure to the page to melt the tiny toner particles and bond them permanently to the media. Service Tips: If the fuser rollers are damaged, they can cause toner to be pulled off the page or cause paper jams. Toner that rubs off a printed page can be a sign of a malfunctioning fuser or an improper media setting. Always check the paper type setting before replacing the fuser. A common mistake is to print on heavier media (such as cardstock) with the paper type set to plain paper. Never pull un-fused toner through the fuser if you can help it; try to back the jammed page out of the fuser in the opposite direction it was traveling. Fuser For Training Purposes Only 22

33 Clean/Erase There are two main cleaning processes that take place during the EP Process. One process cleans the Transfer Module Belt and the other cleans the Photoconductors. Transfer Unit Clean Once the image on the Transfer Module Belt is transferred to the media, the Cleaning Blade scrapes any residual toner left on the surface of the Belt. This waste toner is carried by an auger system to the Waste Toner Box. Photoconductor Clean/Erase After each plane of color is transferred to the Transfer Module Belt from the Photoconductors, a Cleaning Blade scrapes the residual toner from the surface of each Photoconductor. This printer does not have erase lamps. Once complete, the Photoconductor surface is prepared to begin the EP cycle once again. Cleaning Blade (Transfer Module) Cleaning Blade (Photoconductor) For Training Purposes Only 23

34 EP Process Key Components Developer Roll Toner Cartridge Charge Roll Fuser Laser Transfer Module Cleaning Blade Controller Board Transfer Roll (2 nd Transfer) Transfer Module 1 st Transfer Rolls Photoconductor Photoconductor Cleaning Blade HVPS not shown The next page shows a chart with each EP Process component and a detailed explanation of its function. For Training Purposes Only 24

35 EP Process Key Components Table Component Photoconductor Developer Roll Toner Cartridges (4) Cyan, Magenta, Yellow, Black Charge Roll Laser Function Coated with an organic substance that makes the surface light sensitive. Holds the latent image written by the Laser. Images toner on the Photoconductor surface where the latent image is located. Act as a reservoir or holding tank for the toner. Negatively charges the Photoconductor surface. Scans the surface of the Photoconductor with a beam of light and partially discharges the surface. The area that is partially discharged is called a latent image. Controller Board Creates a bitmap image of the data sent by the computer, determines the laser firing pattern to create the image for each color and coordinates all motors, clutches and sensors. Photoconductor Cleaning Blade Cleans the residual toner on the Photoconductor. 1 st Transfer Rolls Transfer Module (Transfer Belt) Transfer Roller (2 nd Transfer) Transfer Module Belt Cleaning Blade Fuser HVPS (High Voltage Power Supply) Receives a charge from the HVPS which in turn charges the back surface of the Transfer Module Belt at each color station. This causes the toner on the photoconductor to transfer to the surface of the Transfer Module Belt. Receives the print image from the photoconductors. Receives a charge from the HVPS and transfers the print image on the Transfer Module Belt to the media. It is part of the Transfer Module Assembly. Cleans the residual toner on the Transfer Module Belt surface. Applies heat and pressure to the media and bonds the toner permanently to the page. Provides charge voltage to components in the EP Process. For Training Purposes Only 25

36 Paper Transport System The CS310/CS410/CS510 and CX310/CX410/CX510 printers have a C shaped paper path. Paper is fed from the bottom rear of the printer and travels upward through the front cover. Not all models come standard with a duplex capability and adding duplex later is not an option. The unit is integrated into the front cover and Tray 1. When duplexing, the fuser rollers reverse causing the paper to partially exit the printer and then retract back into the printer. This is called a peek-a-boo method. Service Tips While paper is being transported through the duplex unit, it is the only piece of paper being processed by the print engine. If the printer is in the process of duplexing and a sheet of paper is loaded into the Manual Feeder, a jam will occur. Unlike most printers, these printers do not have registration rollers due to the short paper path in the printer. Instead, the printer uses an encoder wheel to time the paper entering the EP Process at the right moment. The encoder wheel is located in the middle of the Autocompensator Assembly. For Training Purposes Only 26

37 Paper Transport System Key Components: CS310/CS410/CS510 Bi Bin Full/Narrow Media Sensor Exit Rolls - Duplex Entry Diverter Fuser Exit Sensor Fuser Duplex Aligner Rolls Input Sensor (S2) Paper Pick Motor Drive Assembly (hidden) Gate Aligner Duplex/Manual Feed Sensor (S1) Pick Roller Encoder Wheel Tray Present Sensor The next page shows a chart with each Paper Transport component and a detailed explanation of its function. For Training Purposes Only 27

38 Paper Transport Key Components Table: CS310/CS410/CS510 Component Fuser Exit Sensor Fuser Exit Rolls Function Detects the presence and passage of media in the fuser. Moves media out of the Fuser toward the Paper Redrive Rolls. If duplexing, however, the rollers reverse and feed the media past the Diverter and into the duplex unit. This sensor has two functions: Detects if the output bin is full Detects if narrow media is being printed Bin Full/Narrow Media Sensor When narrow media exits the printer, it does not hit the flag to trigger the sensor. This lack of trigger alerts the printer that narrow media is being printed and it will not allow it to be duplexed. In addition, after about 15 or so pages on continuous narrow media printing, the print speed will slow to protect the fuser. An indication that this sensor is malfunctioning is slow print speed and no duplex capability. Tray Present Sensor Pick Roller Input Sensor (S2) Duplex/Manual Feed Sensor (S1) Gate Aligner Duplex Aligner Rolls Fuser Diverter Paper Pick Motor Drive Assembly Detects the presence of the Tray. Picks paper from the Tray and acts as the registration roller to time the entrance of the media into the EP Process (because of the short paper path). In addition, the pick motor reverses during duplexing and drives the duplex aligner rolls When triggered, the speed of the paper is adjusted to accommodate the speed of the transfer belt to ensure proper registration of the image on the media. When triggered, it indicates the presence of the media at the turn around in the tray. Aligns the media as it exits the duplex area. Moves the media through the duplex unit. Applies heat and pressure to the media and bonds the toner permanently to the page. The Fuser rolls reverse during duplexing to drive the reversed Exit Rolls. The diverter gate moves when the media passes by to direct the media into the duplex unit when the Exit Rollers reverse. Drives the Pick Roller For Training Purposes Only 28

39 Print Engine Paper Path: CS310/CS410/CS510 Simplex Paper Path Duplex Paper Path For Training Purposes Only 29

40 Paper Jam Locations: CS310/CS410/CS xx 202.xx 201.xx 200.xx 24y.xx 23y.xx 250.xx 251.xx Error message Jam Area Message 200.xx Paper Tray 1 Open Tray xx Front Door Open Front Door 202.xx Fuser Open front door to clear fuser 203.xx Standard Bin Clear standard bin 23y.xx Duplex Open front door to clear 24y.xx Tray <y> Open tray [y] 250.xx Multipurpose Feeder Clear multipurpose feeder 251.xx Manual Feeder Clear manual feeder For Training Purposes Only 30

41 Paper Transport System Key Components: CX310/CX410/CX510 Bi Narrow Media Sensor Exit Rolls - Duplex Entry Paper Redrive Rollers Bin Full Sensor Diverter Fuser Exit Sensor Fuser Duplex Aligner Rolls Input Sensor (S2) Paper Pick Motor Drive Assembly (hidden) Gate Aligner Duplex/Manual Feed Sensor (S1) Pick Roller Tray Present Sensor The next page shows a chart with each Paper Transport component and a detailed explanation of its function. For Training Purposes Only 31

42 Paper Transport Key Components Table: CX310/CX410/CX510 Component Fuser Exit Sensor Fuser Exit Rolls Paper Redrive Rollers Bin Full Sensor Function Detects the presence and passage of media in the fuser. Moves media out of the Fuser toward the Paper Redrive Rolls. If duplexing, however, the rollers reverse and feed the media past the Diverter and into the duplex unit. Carries the paper underneath the Scanner unit to the Output Bin Detects when the Output Bin reaches its maximum capacity. This sensor detects if narrow media is being printed Narrow Media Sensor When narrow media exits the printer, it does not hit the flag to trigger the sensor. This lack of trigger alerts the printer that narrow media is being printed and it will not allow it to be duplexed. In addition, after about 15 or so pages on continuous narrow media printing, the print speed will slow to protect the fuser. An indication that this sensor is malfunctioning is slow print speed and no duplex capability. Tray Present Sensor Pick Roller Input Sensor (S2) Duplex/Manual Feed Sensor (S1) Gate Aligner Duplex Aligner Rolls Fuser Diverter Paper Pick Motor Drive Assembly Detects the presence of the Tray. Picks paper from the Tray and acts as the registration roller to time the entrance of the media into the EP Process (because of the short paper path). In addition, the pick motor reverses during duplexing and drives the duplex aligner rolls When triggered, the speed of the paper is adjusted to accommodate the speed of the transfer belt to ensure proper registration of the image on the media. When triggered, it indicates the presence of the media at the turn around in the tray. Aligns the media as it exits the duplex area. Moves the media through the duplex unit. Applies heat and pressure to the media and bonds the toner permanently to the page. The Fuser rolls reverse during duplexing to drive the reversed Exit Rolls. By use of gravity, the diverter gate closes when the media passes by; if the page is to be duplexed, the media passes into the duplex unit when the Exit Rollers reverse. Drives the Pick Roller For Training Purposes Only 32

43 Print Engine Paper Path: CX310/CX410/CX510 Simplex Paper Path Duplex Paper Path For Training Purposes Only 33

44 Paper Jam Locations: CX310/CX410/CX510 28y.xx 203.xx 202.xx 251.xx 201.xx 250.xx 200.xx 23y.xx 24y.xx Error message Jam Area Message 200.xx Paper Tray 1 Open Tray xx Front Door Open Front Door 202.xx Fuser Open front door to clear fuser 203.xx Standard Bin Clear standard bin 23y.xx Duplex Open front door to clear 24y.xx Tray <y> Open tray [y] 250.xx Multipurpose Feeder Clear multipurpose feeder 251.xx Manual Feeder Clear manual feeder 28y.xx ADF Open automatic feeder top cover For Training Purposes Only 34

45 Scanner System: CX310/CX410/CX510 The document scanning section consists of a scanner that reads a single-sheet document placed on the flatbed glass and an Auto Document Feeder (ADF) that can read the pages of a multiple-sheet and/or duplexed document. Flatbed Key Components ADF Open Sensor Scanner Home Position Sensor CCD Imaging Unit Flatbed Glass Flatbed Scanner Key Components Table Component Scanner Home Position Sensor (hidden) CCD Imaging Unit (hidden) ADF Open Sensor Flatbed Glass Function Detects the registration position of the scanner. Shines light onto the document (LED). Detects if the ADF lid is open. Glass surface where the document is scanned. For Training Purposes Only 35

46 ADF Theory of Operation: CX310/CX410/CX510 A duplex ADF enables the user to create duplex scans automatically thus eliminating the need to manually flip the document. The ADF uses DC motors with encoder wheels and a series of sensors to determine the position of the media in the paper path during the scan process. The following steps are performed in creating a duplex scan on a duplex ADF. Step Function 1 The scanner control unit (on the controller board) receives a command to create a scan, fax, or copy A signal is sent to the ADF to poll the document sensor to check if the media to be scanned is in the correct position. Media must be placed in the ADF input tray so it actuates the document sensor. If the ADF document sensor isn t actuated, a flatbed scan is run by default. If the media actuates the document sensor, then an ADF scan is executed. At this point, the pickup roller on the pick arm assembly drops and advances the paper into the ADF. To minimize the possibility of multiple sheets being fed, the ADF uses a separator roll that counter-rotates against the feed direction. After passing the pick assembly, the media actuates the stage and interval sensors. Actuating these sensors indicates this will be the first side of the document to be scanned. The stage sensors are used to determine and correct document skew if it is present. If the stage sensors actuate at different times, the paper is slowly fed to the paper feed 1 roller. The feed motor encoder wheel count tracks the paper location in the paper path. 5 The paper feed 1 roller is stationary and acts as a registration roll which causes the paper to de-skew When the encoder count reaches a certain point, the paper feed 1 roller advances the de-skewed paper to the paper feed 2 roller and feed sensor. If the paper does not actuate the feed sensor before the pre-determined encoder count is attained, a paper jam error is generated. When the feed sensor actuates, the paper advances to the scan area. While the paper is advancing to the scan area, the DC motor encoder generates a count which is stored in an on-board counter. These counters, in conjunction with the feed sensor, ensure the media is travelling at the correct speed through the scan area. The speed of the document through the ADF scan area is dependent on the image DPI which is specified by the user. After a predetermined number of counts, the media reaches the scan area and the image acquisition process is initiated. While the image acquisition process is executing, the feed sensor is polled to determine if the trailing edge of the media has reached the sensor. Once the trailing edge of the scan media reaches the feed sensor, the sensor switches off. Once off, the image acquisition process continues for a predetermined length of time. When the image acquisition process completes, the trailing edge of the media continues to the reverse point. If the scan job is simplex, the media advances to the exit roller and exits the ADF. If the scan job is duplex, however, the feed motor reverses with a swing gear as the trailing edge of the media reaches the reverse point. The swing gear moves the diverter gate to the down position. The reversed exit roll pulls the paper back into the ADF. The eject 2 roll moves the media to the duplex sensor. Once the duplex sensor actuates, it signals the control board that this is the second side of the media to be scanned and the exit roll stops rotating. After the media actuates the duplex sensor, the eject 2 roll moves the media to the paper feed 1 roll and the feed sensor. Like the first pass of the media, the image acquisition process is repeated for the second side of the media. When the trailing edge of the media reaches the reverse point the second time, the swing gear moves the diverter gate to the down position and exit roll reverses. The paper moves back into the ADF unit for a third time. The paper passes through the paper path, but no imaging occurs. This pass turns the paper over to the original side up. On the third pass of the media trailing edge over the reverse point, the eject two roller does not reverse and the paper passes out of the ADF. For Training Purposes Only 36

47 ADF Key Components: CX310 Friction Pad Pickup Roller Interval Sensor Document Sensor Paper Feed 2 Roller Exit Roller Eject 2 Roll Feed Sensor Scan Area ADF Key Components Table: CX310 Component Document Sensor Pickup Roller Friction Pad Interval Sensor Paper Feed 2 Roller Feed Sensor Scan Area Eject 2 Roll Exit Roller Function Determines the first side of the document to be scanned and signals the flatbed Carriage Motor to move the CCD Imaging Unit to the ADF scan area. Feeds the media into the ADF. Keep multiples sheets of paper from feeding. Indicates the trailing edge of the page so that the next page can be picked as soon as possible. Advances the media to the Scan Area. If the paper does not reach the Feed Sensor before a certain encoder count is attained, a 28x.xx paper jam error is generated. The media is scanned by the CCD and image acquisition takes place. Pushes the media toward the Exit Rollers Pushes the media into the bin. For Training Purposes Only 37

48 ADF Paper Path: CX310 Simplex Paper Path For Training Purposes Only 38

49 ADF Key Components: CX410/CX510 Stage and Interval Sensors Pickup Roller Paper Feed 1 Roller Separator Roller Paper Feed 2 Roller Document Sensor Exit Roller Eject 2 Roll Feed Sensor Scan Area Duplex Sensor ADF Key Components Table: CX410/CX510 Component Document Sensor Pickup Roller Separator Roller Stage and Interval Sensors Paper Feed 1 Roller Paper Feed 2 Roller Feed Sensor Scan Area Duplex Sensor Eject 2 Roll Exit Roller Function Determines the first side of the document to be scanned and signals the flatbed Carriage Motor to move the CCD Imaging Unit to the ADF scan area. Feeds the media into the ADF. Counter rotates against the Pickup Roller to keep multiples sheets of paper from feeding. They tell the ADF this is the first side of the document to be scanned. Also, they measure page skew and trigger the Auto-Deskew function if enabled. In addition, the Interval Sensor indicates the trailing edge of the page so that the next page can be picked as soon as possible. Acts as a registration roller to correct skew in the media. After a certain count (determined by the feed motor encoder), the roller rotates and advances the media to the Paper Feed 2 Roller and Feed Sensor. Advances the media to the Scan Area. If the paper does not reach the Feed Sensor before a certain encoder count is attained, a 28x.xx paper jam error is generated. The media is scanned by the CCD and image acquisition takes place. When the Duplex sensor actuates, the exit roll stops and indicates this is the second side of the media to be scanned. On a duplex scan, helps pulls the media back into the ADF toward the Duplex Sensor. Pushes the media into the bin. If the job is duplex, the roller reverses and pulls the media back into the duplex toward the Eject 2 Roll. For Training Purposes Only 39

50 ADF Paper Path: CX410/CX510 Simplex Paper Path Duplex Paper Path For Training Purposes Only 40

51 Control Panel and Menus CS310: 2-Line APA Display Menus Display Sleep Indicator Light Back Left Arrow Select Right Arrow Stop Buttons and Functions: CS310 Button Display Menus Button Sleep Button Stop Button Right Arrow Button Select Button Left Arrow Button Back Button Indicator Light Function The display allows the user to view printing options as well as status and error messages. This button opens the menus. The menus are available only when the printer is in Ready state. Pressing the button while in a menu item lets you return to the top level menu screen. This button enables sleep mode or hibernation mode. Pressing any hard button, sending a print job, or performing a power on reset with the main power switch wakes the printer from Sleep mode. Pressing the Sleep button or performing a power on reset with the main power switch wakes the printer from Hibernation mode. Press to stop all printer activity. This button scrolls through the menus or moves between screens and menu options. This button also increases the numeric value of an option or setting being displayed. The button selects menus options and saves settings. This button scrolls through the menus or moves between screens and menu options. This button also decreases the numeric value of an option or setting being displayed. This button returns to the previous screen. OFF The printer is off or in Hibernation Mode Blinking Green The printer is warming up, processing data or printing. Solid Green The printer is on but idle. Blinking Red Control Panel intervention is needed. For Training Purposes Only 41

52 Administrative (Customer) Menu: CS310 For a complete listing of the printer menu tree, consult the User s Guide. CS310 Administrative (Customer) Menu Tree Supplies Paper Menu Reports Settings Cyan Cartridge Default Source Menu Settings Page General Settings Magenta Cartridge Paper Size/Type Device Statistics Print Settings Yellow Cartridge Configure MP Network Setup Page Black Cartridge Substitute Size Network [x] Setup Page Waste Toner Bottle Paper Texture Profiles List Black or Color Imaging Kit Paper Weight Print Fonts Maintenance Kit Paper Loading Print Directory Custom Types Print Demo Universal Setup Asset Report Security Network/Ports 1 Set Date and Time Active NIC Standard Network 2 Standard USB 1 The menu items in this menu appear only in network printers or printers connected to print servers. 2 Depending on the printer setup, this menu item appears as Standard Network or Network [x]. For Training Purposes Only 42

53 Service Menus: CS310 Several hidden menus exist to configure advanced settings, troubleshoot problems or obtain additional printer information. The settings contained in these menus should not be changed unless it is specifically requested by the Service Manual or technical support. Changing the settings may cause improper operation of the printer. For a complete list of these menus, consult the Service Manual for the printer. To enter the Diagnostic Menu, do the following: Diagnostics Mode 1. Turn off the printer. 2. Press and hold Left and OK. 3. Turn on the printer. 4. Release the buttons when the splash screen appears. The Diagnostics Menu contains advanced settings and operations used for repair, adjustments or other diagnostic actions. Configuration Menu SE Menu Invalid Engine Code Recovery Mode To enter Configuration Menu, do the following: 1. Turn off the printer. 2. Press and hold Right and OK. 3. Turn on the printer. 4. Release the buttons when the splash screen appears. From a browser, add /se to the device IP address. (for example: To enter the Invalid Engine Code state, do the following: 1. Turn off the printer. 2. Press and hold Left and Back. 3. Turn on the printer. 4. Release the buttons when the splash screen appears. To enter Recovery Mode, do the following: 1. Turn off the printer. 2. Press and hold OK and Back. 3. Turn on the printer. 4. Release the buttons when the splash screen appears. The Configuration Menu contains a set of menus, settings and operations which are infrequently required by a user. Generally, the options made available in this menu group are used to configure a printer for operation. Capture diagnostic and debug data. This state allows you to POR the printer into a mode that disables the Engine Code and allows the programming of new code into the Engine card. Typically this function is used to reprogram defective Engine code but can be useful in other applications. NOTE: Recovery Mode only available on non-etask printers. This mode will allow the printer to boot from a secondary set of instructions to allow a code flash to the printer. No other functions are available. The screen will have a red background and say "Recovery. While in this mode, you can ONLY flash code via USB directly connected to a PC. For Training Purposes Only 43

54 Safe Mode To Enable/Disable Safe Mode, do the following: 1. Turn off the printer. 2. Press and hold 6 and Turn on the printer. Release the buttons when the splash screen appears. ***** OR ***** Go to Configuration Menu: 4. Turn off the printer. 5. Press and hold Right and OK. 6. Turn on the printer. 7. Go to Safe Mode Menu 8. Select ON/OFF 9. POR the printer to take effect NOTE: Only available for printers with a code level of EC1 or greater. Allows print operations to be used even if a non-critical subsystem failure occurs. When configured in Safe Mode, the device operates in a minimal/base function state for print operations, permitting a customer to continue printing until service can be arranged to repair the device. Safe Mode is designed to be a short-term solution. Safe Mode state will not disable on POR without holding down the special button sequence. Safe Mode can co-exist with other POR button sequence modes, such as Config and Diagnostics. For Training Purposes Only 44

55 CS410: 2.4 Color Display Display Select Arrow Buttons Keypad Sleep USB Port Indicator Light Home Back Stop Buttons and Functions: CS410 Button Display Select button Keypad Sleep button Stop Button Back button Home button Indicator Light USB Port Function The display allows the user to view the printer s status and to set up and operate the printer. This button selects menu options and saves settings. The keypad allows the user to enter numbers, letters, or symbols. This button enables sleep mode or hibernation mode. Pressing any hard button, sending a print job, or performing a power on reset with the main power switch wakes the printer from Sleep mode. Pressing the Sleep button or performing a power on reset with the main power switch wakes the printer from Hibernation mode. This button stops all printer activity. This button returns to the previous screen. This button goes to the home screen. OFF The printer is off or in Hibernation Mode Blinking Green The printer is warming up, processing data or printing. Solid Green The printer is on but idle. Blinking Red Control Panel intervention is needed. The USB port connects a camera or flash drive to the printer. For Training Purposes Only 45

56 Administrative (Customer) Menu: CS410 For a complete listing of the printer menu tree, consult the User s Guide. CS410 Administrative (Customer) Menu Tree Supplies Paper Menu Reports Network/Ports Cyan Cartridge Default Source Menu Settings Page Active NIC Magenta Cartridge Paper Size/Type Device Statistics Standard Network or Yellow Cartridge Configure MP 1 Network Setup Page Network [x] Black Cartridge Substitute Size Network [x] Setup Standard USB Waste Toner Bottle Paper Texture Page SMTP Setup Black or Color Imaging Kit Paper Weight Profiles List Maintenance Kit Paper Loading Print Fonts Custom Types Print Directory Custom Names Print Demo Universal Setup Asset Report Security Settings Help Option Card Menu Miscellaneous Security Settings General Settings Print All Guides Note: A list of installed Flash Drive Menu Color Quality DLEs (Download Emulators) appears. Confidential Print Print Settings Print Quality Disk Wiping Printing Guide Security Audit Log Print Defects Guide Set Date and Time Information Guide Supplies Guide 1 This menu item appears only when a 650-sheet duo tray is attached. For Training Purposes Only 46

57 Service Menus: CS410 Several hidden menus exist to configure advanced settings, troubleshoot problems or obtain additional printer information. The settings contained in these menus should not be changed unless it is specifically requested by the Service Manual or technical support. Changing the settings may cause improper operation of the printer. For a complete list of these menus, consult the Service Manual for the printer. To enter the Diagnostic Menu, do the following: Diagnostics Mode 1. Turn off the printer. 2. Press and hold 3 and Turn on the printer. 4. Release the buttons when the splash screen appears. The Diagnostics Menu contains advanced settings and operations used for repair, adjustments or other diagnostic actions. Configuration Menu Network SE Menu SE Menu Invalid Engine Code To enter Configuration Menu, do the following: 1. Turn off the printer. 2. Press and hold 2 and Turn on the printer. 4. Release the buttons when the splash screen appears. To enter the Network SE Menu, do the following: 1. In the Customer Menus, go to: Network/Ports>Standard Network>Std Network Setup 2. Press and hold 6, 7 and Release the buttons when the Network SE Menu appears. From a browser, add /se to the device IP address. (for example: To enter the Invalid Engine Code state, do the following: 1. Turn off the printer. 2. Press and hold 3, 4 and Turn on the printer. 4. Release the buttons when the splash screen appears. The Configuration Menu contains a set of menus, settings and operations which are infrequently required by a user. Generally, the options made available in this menu group are used to configure a printer for operation. You do not POR the machine to access this menu. Capture diagnostic and debug data. This state allows you to POR the printer into a mode that disables the Engine Code and allows the programming of new code into the Engine card. Typically this function is used to reprogram defective Engine code but can be useful in other applications. For Training Purposes Only 47

58 Recovery Mode To enter Recovery Mode, do the following: 1. Turn off the printer. 2. Press and hold 2, 7 and Turn on the printer. 4. Release the buttons when the splash screen appears. NOTE: Recovery Mode only available on non-etask printers. This mode will allow the printer to boot from a secondary set of instructions to allow a code flash to the printer. No other functions are available. The screen will have a red background and say "Recovery. While in this mode, you can ONLY flash code via USB directly connected to a PC. Safe Mode To Enable/Disable Safe Mode, do the following: 1. Turn off the printer. 2. Press and hold 6 and Turn on the printer. Release the buttons when the splash screen appears. Go to Configuration Menu: 1. Turn off the printer. ***** OR ***** 2. Press and hold 2 and Turn on the printer. 4. Go to Safe Mode Menu 5. Select ON/OFF 6. POR the printer to take effect NOTE: Only available for printers with a code level of EC1 or greater. Allows print operations to be used even if a non-critical subsystem failure occurs. When configured in Safe Mode, the device operates in a minimal/base function state for print operations, permitting a customer to continue printing until service can be arranged to repair the device. Safe Mode is designed to be a short-term solution. Safe Mode state will not disable on POR without holding down the special button sequence. Safe Mode can co-exist with other POR button sequence modes, such as Config and Diagnostics. For Training Purposes Only 48

59 CS510: 4.3 Color Touchscreen etask Display Home Keypad Sleep USB Port Indicator Light Stop Buttons and Functions: CS510 Button Display Home button Keypad Sleep button Stop Button Indicator Light USB Port Function The display allows the user to view the printer s status and to set up and operate the printer. This button goes to the home screen. The keypad allows the user to enter numbers, letters, or symbols. This button enables sleep mode or hibernation mode. Pressing any hard button, sending a print job, or performing a power on reset with the main power switch wakes the printer from Sleep mode. Pressing the Sleep button or performing a power on reset with the main power switch wakes the printer from Hibernation mode. This button stops all printer activity. OFF The printer is off or in Hibernation Mode Blinking Green The printer is warming up, processing data or printing. Solid Green The printer is on but idle. Blinking Red Control Panel intervention is needed. Connect a flash drive to the printer. Note: Only the front USB port supports flash drives. For Training Purposes Only 49

60 Home Screen Buttons and Functions: CS510 The home screen and its icons and buttons may vary depending on your home screen customization settings, administrative setup, and active embedded solutions. Change Language Bookmarks Held Jobs USB Drive Tips Status/Supplies Status Message Bar Menu Icon Description Change Language Bookmarks Held Jobs USB Menus Status Message Bar Status/Supplies Function Launch the Change Language pop up window that lets you change the primary language of the printer. Create, organize, and save a set of bookmarks (URL) into a tree view of folders and file links. Note: The tree view supports only bookmarks created from this function, and not from any other application. Display all current held jobs. View, select, print, scan, or e mail photos and documents from a flash drive. Note: This icon appears only when you return to the home screen while a memory card or flash drive is connected to the printer. Opens the Administrative (Customer) menus. Note: These menus are available only when the printer is in the Ready state. Show the current printer status such as Ready or Busy. Show printer conditions such as Fuser Missing or Cartridge Low. Show intervention messages so the printer can continue processing. Displays a warning or error message whenever the printer requires intervention to continue processing. Touch this to access the messages screen for more information on the message, and how to clear it. Tips Open a context-sensitive Help dialog. For Training Purposes Only 50

61 Search Held Jobs <not shown> Jobs by user <not shown> Profiles and Solutions <not shown> Search current held jobs. Access print jobs saved by user. Access profiles and solutions. See the Lexmark CS510 User s Guide for more information about the Home Screen buttons, Icons and functions. Administrative (Customer) Menu: CS510 For a complete listing of the printer menu tree, consult the User s Guide. CS510 Administrative (Customer) Menu Tree Supplies Paper Menu Reports Network/Ports Cyan Cartridge Default Source Menu Settings Page Active NIC Magenta Cartridge Paper Size/Type Device Statistics Standard Network or Yellow Cartridge Configure MP 1 Network Setup Page Network [x] Black Cartridge Substitute Size Network [x] Setup Standard USB Waste Toner Bottle Paper Texture Page SMTP Setup Black or Color Imaging Kit Paper Weight Profiles List Maintenance Kit Paper Loading Print Fonts Custom Types Print Directory Custom Names Print Demo Universal Setup Asset Report Security Settings Help Option Card Menu Miscellaneous Security Settings General Settings Print All Guides Note: A list of installed Flash Drive Menu Color Quality DLEs (Download Emulators) appears. Confidential Print Print Settings Print Quality Disk Wiping Printing Guide Security Audit Log Print Defects Guide Set Date and Time Information Guide Supplies Guide 1 This menu item appears only when a 650-sheet duo tray is attached. For Training Purposes Only 51

62 Service Menus: CS510 Several hidden menus exist to configure advanced settings, troubleshoot problems or obtain additional printer information. The settings contained in these menus should not be changed unless it is specifically requested by the Service Manual or technical support. Changing the settings may cause improper operation of the printer. For a complete list of these menus, consult the Service Manual for the printer. To enter the Diagnostic Menu, do the following: Diagnostics Mode 5. Turn off the printer. 6. Press and hold 3 and Turn on the printer. 8. Release the buttons when the splash screen appears. The Diagnostics Menu contains advanced settings and operations used for repair, adjustments or other diagnostic actions. Configuration Menu Network SE Menu SE Menu Invalid Engine Code To enter Configuration Menu, do the following: 5. Turn off the printer. 6. Press and hold 2 and Turn on the printer. 8. Release the buttons when the splash screen appears. To enter the Network SE Menu, do the following: 4. Enter Network/Ports>Standard Network>Std Network Setup menu. 5. Press and hold 6, 7 and Release the buttons when the Network SE Menu appears. From a browser, add /se to the device IP address. (for example: To enter the Invalid Engine Code state, do the following: 5. Turn off the printer. 6. Press and hold 3, 4 and Turn on the printer. 8. Release the buttons when the splash screen appears. The Configuration Menu contains a set of menus, settings and operations which are infrequently required by a user. Generally, the options made available in this menu group are used to configure a printer for operation. You do not POR the machine to access this menu. Capture diagnostic and debug data. This state allows you to POR the printer into a mode that disables the Engine Code and allows the programming of new code into the Engine card. Typically this function is used to reprogram defective Engine code but can be useful in other applications. For Training Purposes Only 52

63 Safe Mode To Enable/Disable Safe Mode, do the following: 4. Turn off the printer. 5. Press and hold 6 and Turn on the printer. Release the buttons when the splash screen appears. Go to Configuration Menu: 7. Turn off the printer. ***** OR ***** 8. Press and hold 2 and Turn on the printer. 10. Go to Safe Mode Menu 11. Select ON/OFF 12. POR the printer to take effect NOTE: Only available for printers with a code level of EC1 or greater. Allows print operations to be used even if a non-critical subsystem failure occurs. When configured in Safe Mode, the device operates in a minimal/base function state for print operations, permitting a customer to continue printing until service can be arranged to repair the device. Safe Mode is designed to be a short-term solution. Safe Mode state will not disable on POR without holding down the special button sequence. Safe Mode can co-exist with other POR button sequence modes, such as Config and Diagnostics. Restore Point To go to the Restore Point, do the following: 1. Turn off the printer. 2. Press and hold 7 and Turn on the printer. 4. Release the buttons when the splash screen appears. NOTE: Only available for printers with a code level of EC1 or greater. NOTE: Not all printers have this functionality; it is limited to printers with 4.3 and above Touchscreen. Restore point is a new functionality similar to a PC s operating system restore. In the event that a new firmware update causes problems in the printer, the administrator or customer can roll the printer back to a previous state. Important Information: Subsequent POR's boot to this restore point. If new code is flashed, that new code becomes the boot point. Only 1 restore point is kept. If no code updates have occurred since the machine was built, there is no restore point and the key sequence is ignored. Only available on etask machines. For Training Purposes Only 53

64 CX310: 2.4 Color Display Display Select Arrow Buttons Sleep Stop Indicator Light Home Back Keypad Start Buttons and Functions: CX310 Button Display Select Button Function The display allows the user view printing, copying, e mailing, and scanning options as well as status and error messages. Selects menus options and saves settings. Arrow buttons Use to scroll through menus or settings on the display. Keypad Sleep Button Cancel button Start Button Back Button Home Button Indicator Light Use to enter numbers, letters, or symbols. This button enables sleep mode or hibernation mode. Pressing any hard button, sending a print job, or performing a power on reset with the main power switch wakes the printer from Sleep mode. Pressing the Sleep button or performing a power on reset with the main power switch wakes the printer from Hibernation mode. Stops all printer activity. Starts a job, depending on which mode is selected. Use to return to the previous screen. Go to the home screen. OFF The printer is off or in Hibernation Mode Blinking Green The printer is warming up, processing data or printing. Solid Green The printer is on but idle. Blinking Red Control Panel intervention is needed. For Training Purposes Only 54

65 Administrative (Customer) Menu: CX310 For a complete listing of the printer menu tree, consult the User s Guide. CX310 Administrative (Customer) Menu Tree Supplies Paper Menu Reports Network/Ports Cyan Cartridge Default Source Menu Settings Page Active NIC Magenta Cartridge Paper Size/Type Device Statistics Standard Network or Yellow Cartridge Substitute Size Network Setup Page Network [x] Black Cartridge Paper Texture Network [x] Setup Standard USB Waste Toner Bottle Paper Weight Page SMTP Setup Black or Color Imaging Kit Paper Loading Shortcut List Maintenance Kit Custom Types Copy Shortcuts Custom Scan Sizes E mail Shortcuts Universal Setup FTP Shortcuts Profiles List Print Fonts Print Directory Print Demo Asset Report Security Settings Help Option Card Menu Confidential Print General Settings Print All Guides Note: A list of installed Security Audit Log Copy Settings Copy Guide DLEs (Download Set Date and Time E mail Settings E mail Guide Emulators) appears. FTP Settings FTP Guide Print Settings Color Quality Print Defects Guide Information Guide Supplies Guide For Training Purposes Only 55

66 Service Menus: CX310 Several hidden menus exist to configure advanced settings, troubleshoot problems or obtain additional printer information. The settings contained in these menus should not be changed unless it is specifically requested by the Service Manual or technical support. Changing the settings may cause improper operation of the printer. For a complete list of these menus, consult the Service Manual for the printer. To enter the Diagnostic Menu, do the following: Diagnostics Mode 1. Turn off the printer. 2. Press and hold 3 and Turn on the printer. 4. Release the buttons when the splash screen appears. The Diagnostics Menu contains advanced settings and operations used for repair, adjustments or other diagnostic actions. Configuration Menu Network SE Menu SE Menu Invalid Engine Code To enter Configuration Menu, do the following: 1. Turn off the printer. 2. Press and hold 2 and Turn on the printer. 4. Release the buttons when the splash screen appears. To enter the Network SE Menu, do the following: 1. In the Customer Menus, go to: Network/Ports>Standard Network>Std Network Setup 2. Press and hold 6, 7 and Release the buttons when the Network SE Menu appears. From a browser, add /se to the device IP address. (for example: To enter the Invalid Engine Code state, do the following: 1. Turn off the printer. 2. Press and hold 3, 4 and Turn on the printer. 4. Release the buttons when the splash screen appears. The Configuration Menu contains a set of menus, settings and operations which are infrequently required by a user. Generally, the options made available in this menu group are used to configure a printer for operation. You do not POR the machine to access this menu. Capture diagnostic and debug data. This state allows you to POR the printer into a mode that disables the Engine Code and allows the programming of new code into the Engine card. Typically this function is used to reprogram defective Engine code but can be useful in other applications. For Training Purposes Only 56

67 Recovery Mode To enter Recovery Mode, do the following: 1. Turn off the printer. 2. Press and hold 2, 7 and Turn on the printer. 4. Release the buttons when the splash screen appears. NOTE: Recovery Mode only available on non-etask printers. This mode will allow the printer to boot from a secondary set of instructions to allow a code flash to the printer. No other functions are available. The screen will have a red background and say "Recovery. While in this mode, you can ONLY flash code via USB directly connected to a PC. Safe Mode To Enable/Disable Safe Mode, do the following: 1. Turn off the printer. 2. Press and hold 6 and Turn on the printer. Release the buttons when the splash screen appears. Go to Configuration Menu: 1. Turn off the printer. ***** OR ***** 2. Press and hold 2 and Turn on the printer. 4. Go to Safe Mode Menu 5. Select ON/OFF 6. POR the printer to take effect NOTE: Only available for printers with a code level of EC1 or greater. Allows print operations to be used even if a non-critical subsystem failure occurs. When configured in Safe Mode, the device operates in a minimal/base function state for print operations, permitting a customer to continue printing until service can be arranged to repair the device. Safe Mode is designed to be a short-term solution. Safe Mode state will not disable on POR without holding down the special button sequence. Safe Mode can co-exist with other POR button sequence modes, such as Config and Diagnostics. For Training Purposes Only 57

68 CX410: 4.3 Color Touch Screen etask Display Clear All/Reset Home Help Sleep USB Port Indicator Light Keypad Start Cancel Buttons and Functions: CX410 Button Display Home button Help button Clear all / Reset button Keypad Sleep button Cancel Button Start button Indicator Light USB Port Function The display allows the user to view the printer s status and to set up and operate the printer. Go to the home screen. Go to the Help menus. Resets the default settings of a function, such as printing, copying, or ing. The keypad allows the user to enter numbers, letters, or symbols. This button enables sleep mode or hibernation mode. Pressing any hard button, sending a print job, or performing a power on reset with the main power switch wakes the printer from Sleep mode. Pressing the Sleep button or performing a power on reset with the main power switch wakes the printer from Hibernation mode. Cancels all printer activity. Starts a job, depending on which mode is selected. OFF The printer is off or in Hibernation Mode Blinking Green The printer is warming up, processing data or printing. Solid Green The printer is on but idle. Blinking Red Control Panel intervention is needed. Connect a flash drive to the printer. Note: Only the front USB port supports flash drives. For Training Purposes Only 58

69 Home Screen Buttons and Functions: CX410 The home screen and its icons and buttons may vary depending on your home screen customization settings, administrative setup, and active embedded solutions. Copy Fax FTP Status/Supplies Status Message Bar Menu Icon Description Copy Fax FTP Menu Icon Status Message Bar Status/Supplies Search Held Jobs <not shown> Jobs by user <not shown> Profiles and Solutions <not shown> Function Opens the Copy menu and makes copies. Opens the Fax menu and sends a fax. Opens the menu and sends s. Opens the File Transfer Protocol (FTP) menu and scans documents directly to an FTP Server. Opens the Administrative (Customer) menus. Note: These menus are available only when the printer is in the Ready state. Show the current printer status such as Ready or Busy. Show printer conditions such as Fuser Missing or Cartridge Low. Show intervention messages so the printer can continue processing. Displays a warning or error message whenever the printer requires intervention to continue processing. Touch this to access the messages screen for more information on the message, and how to clear it. Search current held jobs. Access print jobs saved by user. Access profiles and solutions. See the Lexmark CX410 User s Guide for more information about the Home Screen buttons, Icons and functions. For Training Purposes Only 59

70 Administrative (Customer) Menu: CX410 For a complete listing of the printer menu tree, consult the User s Guide. CX410 Administrative (Customer) Menu Tree Supplies Paper Menu Reports Network/Ports Cyan Cartridge Default Source Menu Settings Page Active NIC Magenta Cartridge Paper Size/Type Device Statistics Standard Network or Yellow Cartridge Substitute Size Network Setup Page Network [x] Black Cartridge Paper Texture Network [x] Setup Standard USB Waste Toner Bottle Paper Weight Page SMTP Setup Black or Color Imaging Kit Paper Loading Shortcut List Maintenance Kit Custom Types Fax Job Log Custom Names Fax Call Log Custom Scan Sizes Copy Shortcuts Universal Setup E mail Shortcuts Fax Shortcuts FTP Shortcuts Profiles List Print Fonts Print Directory Print Demo Asset Report Security Settings Help Manage Shortcuts Miscellaneous General Settings Print All Guides Fax Shortcuts Security Settings Copy Settings Copy Guide Shortcuts Confidential Print Fax Settings Guide FTP Shortcuts Disk Wiping Settings Fax Guide Copy Shortcuts Security Audit Log FTP Settings FTP Guide Profile Shortcuts Flash Drive Menu Color Quality Print Settings Print Defects Guide Information Guide Supplies Guide Option Card Menu Note: A list of installed DLEs (Download Emulators) appears. For Training Purposes Only 60

71 Service Menus: CX410 Several hidden menus exist to configure advanced settings, troubleshoot problems or obtain additional printer information. The settings contained in these menus should not be changed unless it is specifically requested by the Service Manual or technical support. Changing the settings may cause improper operation of the printer. For a complete list of these menus, consult the Service Manual for the printer. To enter the Diagnostic Menu, do the following: Diagnostics Mode 1. Turn off the printer. 2. Press and hold 3 and Turn on the printer. 4. Release the buttons when the splash screen appears. The Diagnostics Menu contains advanced settings and operations used for repair, adjustments or other diagnostic actions. Configuration Menu Network SE Menu SE Menu Invalid Engine Code To enter Configuration Menu, do the following: 1. Turn off the printer. 2. Press and hold 2 and Turn on the printer. 4. Release the buttons when the splash screen appears. To enter the Network SE Menu, do the following: 1. Enter Network/Ports>Standard Network>Std Network Setup menu. 2. Press and hold 6, 7 and Release the buttons when the Network SE Menu appears. From a browser, add /se to the device IP address. (for example: To enter the Invalid Engine Code state, do the following: 1. Turn off the printer. 2. Press and hold 3, 4 and Turn on the printer. 4. Release the buttons when the splash screen appears. The Configuration Menu contains a set of menus, settings and operations which are infrequently required by a user. Generally, the options made available in this menu group are used to configure a printer for operation. You do not POR the machine to access this menu. Capture diagnostic and debug data. This state allows you to POR the printer into a mode that disables the Engine Code and allows the programming of new code into the Engine card. Typically this function is used to reprogram defective Engine code but can be useful in other applications. For Training Purposes Only 61

72 Safe Mode To Enable/Disable Safe Mode, do the following: 1. Turn off the printer. 2. Press and hold 6 and Turn on the printer. Release the buttons when the splash screen appears. Go to Configuration Menu: 1. Turn off the printer. ***** OR ***** 2. Press and hold 2 and Turn on the printer. 4. Go to Safe Mode Menu 5. Select ON/OFF 6. POR the printer to take effect NOTE: Only available for printers with a code level of EC1 or greater. Allows print operations to be used even if a non-critical subsystem failure occurs. When configured in Safe Mode, the device operates in a minimal/base function state for print operations, permitting a customer to continue printing until service can be arranged to repair the device. Safe Mode is designed to be a short-term solution. Safe Mode state will not disable on POR without holding down the special button sequence. Safe Mode can co-exist with other POR button sequence modes, such as Config and Diagnostics. Restore Point To go to the Restore Point, do the following: 1. Turn off the printer. 2. Press and hold 7 and Turn on the printer. 4. Release the buttons when the splash screen appears. NOTE: Only available for printers with a code level of EC1 or greater. NOTE: Not all printers have this functionality; it is limited to printers with 4.3 and above Touchscreen. Restore point is a new functionality similar to a PC s operating system restore. In the event that a new firmware update causes problems in the printer, the administrator or customer can roll the printer back to a previous state. Important Information: Subsequent POR's boot to this restore point. If new code is flashed, that new code becomes the boot point. Only 1 restore point is kept. If no code updates have occurred since the machine was built, there is no restore point and the key sequence is ignored. Only available on etask machines. For Training Purposes Only 62

73 CX510: 7 Color Touchscreen etask Display Home Sleep Keypad Clear All/Reset Cancel Start Indicator Light Buttons and Functions: CX510 Button Display Home button Sleep button Keypad Indicator Light Start button Cancel Button Clear all / Reset button Function The display allows the user to view the printer s status and to set up and operate the printer. Go to the home screen. This button enables sleep mode or hibernation mode. Pressing any hard button, sending a print job, or performing a power on reset with the main power switch wakes the printer from Sleep mode. Pressing the Sleep button or performing a power on reset with the main power switch wakes the printer from Hibernation mode. The keypad allows the user to enter numbers, letters, or symbols. OFF The printer is off or in Hibernation Mode Blinking Green The printer is warming up, processing data or printing. Solid Green The printer is on but idle. Blinking Red Control Panel intervention is needed. Starts a job, depending on which mode is selected. Cancels all printer activity. Resets the default settings of a function, such as printing, copying, or ing. For Training Purposes Only 63

74 Home Screen Buttons and Functions: CX510 The home screen and its icons and buttons may vary depending on your home screen customization settings, administrative setup, and active embedded solutions. Change Language Copy Fax FTP Arrows Search Held Jobs Forms and Favorites Tips Status/Supplies Held Jobs USB Drive Bookmarks Menu Icon Description Change Language Copy Function Launch the Change Language pop up window that lets you change the primary language of the printer. Opens the Copy menu and makes copies. Fax Opens the Fax menu and sends a fax. Opens the menu and sends s. FTP Opens the File Transfer Protocol (FTP) menu and scans documents directly to an FTP Server. Arrows Scroll up or down. Forms and Favorites Menu Icon Bookmarks Quickly find and print frequently used online forms. Opens the Administrative (Customer) menus. Note: These menus are available only when the printer is in the Ready state. Create, organize, and save a set of bookmarks (URL) into a tree view of folders and file links. Note: The tree view supports only bookmarks created from this function, and not from any other application. For Training Purposes Only 64

75 USB Drive Held Jobs Status/Supplies View, select, print, scan, or e mail photos and documents from a flash drive. Note: This icon appears only when you return to the home screen while a memory card or flash drive is connected to the printer. Display all current held jobs. Displays a warning or error message whenever the printer requires intervention to continue processing. Touch this to access the messages screen for more information on the message, and how to clear it. Tips Search Held Jobs Open a context-sensitive Help dialog. Search for one or more of the following items: User name for held or confidential print jobs Job names for held jobs, excluding confidential print jobs Profile names Bookmark container or print job names USB container or print job names for supported file types See the Lexmark CX510 User s Guide for more information about the Home Screen buttons, Icons and functions. For Training Purposes Only 65

76 Administrative (Customer) Menu: CX510 For a complete listing of the printer menu tree, consult the User s Guide. CX510 Administrative (Customer) Menu Tree Supplies Paper Menu Reports Network/Ports Cyan Cartridge Default Source Menu Settings Page Active NIC Magenta Cartridge Paper Size/Type Device Statistics Standard Network 1 Yellow Cartridge Substitute Size Network Setup Page Standard USB Black Cartridge Paper Texture Network [x] Setup SMTP Setup Waste Toner Bottle Paper Weight Page Black or Color Imaging Kit Paper Loading Shortcut List Maintenance Kit Custom Types Fax Job Log Custom Names Fax Call Log Custom Scan Sizes Copy Shortcuts Universal Setup Shortcuts Fax Shortcuts FTP Shortcuts Profiles List Print Fonts Print Directory Print Demo Asset Report Security Settings Help Manage Shortcuts Edit Security Setups General Settings Print All Guides Fax Shortcuts Miscellaneous Security Settings Copy Settings Copy Guide Shortcuts Fax Settings Guide FTP Shortcuts Confidential Print Settings Fax Guide Copy Shortcuts Disk Wiping FTP Settings FTP Guide Profile Shortcuts Security Audit Log Flash Drive Menu Color Quality Set Date and Time Print Settings Print Defects Guide Information Guide Supplies Guide Option Card Menu 2 Note: A list of installed DLEs (Download Emulators) appears. 1 Depending on the printer setup, this menu item appears as Standard Network or Network [x]. 2 This menu appears only when one or more DLEs are installed. For Training Purposes Only 66

77 Service Menus: CX510 Several hidden menus exist to configure advanced settings, troubleshoot problems or obtain additional printer information. The settings contained in these menus should not be changed unless it is specifically requested by the Service Manual or technical support. Changing the settings may cause improper operation of the printer. For a complete list of these menus, consult the Service Manual for the printer. To enter the Diagnostic Menu, do the following: Diagnostics Mode 5. Turn off the printer. 6. Press and hold 3 and Turn on the printer. 8. Release the buttons when the splash screen appears. The Diagnostics Menu contains advanced settings and operations used for repair, adjustments or other diagnostic actions. Configuration Menu Network SE Menu SE Menu Invalid Engine Code To enter Configuration Menu, do the following: 5. Turn off the printer. 6. Press and hold 2 and Turn on the printer. 8. Release the buttons when the splash screen appears. To enter the Network SE Menu, do the following: 4. Enter Network/Ports>Standard Network>Std Network Setup menu. 5. Press and hold 6, 7 and Release the buttons when the Network SE Menu appears. From a browser, add /se to the device IP address. (for example: To enter the Invalid Engine Code state, do the following: 5. Turn off the printer. 6. Press and hold 3, 4 and Turn on the printer. 8. Release the buttons when the splash screen appears. The Configuration Menu contains a set of menus, settings and operations which are infrequently required by a user. Generally, the options made available in this menu group are used to configure a printer for operation. You do not POR the machine to access this menu. Capture diagnostic and debug data. This state allows you to POR the printer into a mode that disables the Engine Code and allows the programming of new code into the Engine card. Typically this function is used to reprogram defective Engine code but can be useful in other applications. For Training Purposes Only 67

78 Safe Mode To Enable/Disable Safe Mode, do the following: 4. Turn off the printer. 5. Press and hold 6 and Turn on the printer. Release the buttons when the splash screen appears. Go to Configuration Menu: 7. Turn off the printer. ***** OR ***** 8. Press and hold 2 and Turn on the printer. 10. Go to Safe Mode Menu 11. Select ON/OFF 12. POR the printer to take effect NOTE: Only available for printers with a code level of EC1 or greater. Allows print operations to be used even if a non-critical subsystem failure occurs. When configured in Safe Mode, the device operates in a minimal/base function state for print operations, permitting a customer to continue printing until service can be arranged to repair the device. Safe Mode is designed to be a short-term solution. Safe Mode state will not disable on POR without holding down the special button sequence. Safe Mode can co-exist with other POR button sequence modes, such as Config and Diagnostics. Restore Point To go to the Restore Point, do the following: 5. Turn off the printer. 6. Press and hold 7 and Turn on the printer. 8. Release the buttons when the splash screen appears. NOTE: Only available for printers with a code level of EC1 or greater. NOTE: Not all printers have this functionality; it is limited to printers with 4.3 and above Touchscreen. Restore point is a new functionality similar to a PC s operating system restore. In the event that a new firmware update causes problems in the printer, the administrator or customer can roll the printer back to a previous state. Important Information: Subsequent POR's boot to this restore point. If new code is flashed, that new code becomes the boot point. Only 1 restore point is kept. If no code updates have occurred since the machine was built, there is no restore point and the key sequence is ignored. Only available on etask machines. For Training Purposes Only 68

79 Supplies Supply Items: CS310/CS410/CS510 Toner Cartridges Toner Cartridges Approximate Yield 1 Ships with Printer CS310 Return Program Version Available Starter Cartridge color 2 Up to 750 pages Yes, CS310n No Starter Cartridge black 2 Up to 750 pages Yes, CS310n No Starter Cartridge color 2 Up to 1400 pages Yes, CS310dn No Starter Cartridge black 2 Up to 1400 pages Yes, CS310dn No Toner Cartridge color Up to 1000 pages No Yes Toner Cartridge black Up to 1000 pages No Yes Toner Cartridge color Up to 3000 pages No Yes Toner Cartridge black Up to 4000 pages No Yes CS410 Starter Cartridge color 2 Up to 1400 pages Yes No Starter Cartridge black 2 Up to 1400 pages Yes No Toner Cartridge color Up to 1000 pages No Yes Toner Cartridge black Up to 1000 pages No Yes Toner Cartridge color Up to 3000 pages No Yes Toner Cartridge black Up to 4000 pages No Yes CS510 Starter Cartridge black 2 Up to 6000 pages Yes No Toner Cartridge color Up to 1000 pages No Yes Toner Cartridge black Up to 1000 pages No Yes Toner Cartridge color Up to 3000 pages No Yes Toner Cartridge black Up to 4000 pages No Yes Toner Cartridge color Up to 4000 pages Yes Yes Toner Cartridge black Up to 8000 pages No Yes 1 When used in the designated printer, the average continuous Composite CMY Cartridge yield is standard pages as listed, and the average continuous K (black) Cartridge yield is standard pages as listed, in accordance with ISO/IEC Starter cartridges cannot be swapped between printers for troubleshooting purposes as it will post an error message. For Training Purposes Only 69

80 Photoconductor / Imaging Unit / Developer Approximate Yield 1 Ships with printer Aftermarket Version Available Photoconductor Unit 4 40,000 pages Yes Yes C, M, Y & K Developer Units 2 40,000 pages Yes Yes Black & Color Imaging Kit 1,3 40,000 pages No Yes Black Imaging Kit 1,3 40,000 pages No Yes 1 Yield is based on simplex pages, with an average of 3 letter/a4 pages per job fed from the standard tray and approximately 5% coverage per color. Yields may vary based on customer usage. 2 Yield is based on approximately 5% coverage per color with printer set at factory defaults. 3 An Imaging unit is a Photoconductor Unit with Developer(s) included. 4 The individual Photoconductor or Developer Units should ONLY be replaced if they are damaged or causing a print quality defect. Otherwise, the appropriate Imaging Kit should be replaced. When Replace Black and Color Imaging Kit or Replace Black Imaging Kit appears on the display, the customer needs to order a new Kit. Consult the User s Guide for installation instructions. The contents of each kit are as follows: Black Imaging Kit The kit includes the Black Developer Unit and the 4 Photoconductors pre-installed in the Imaging Basket. The customer needs to remove the C, M and Y Developer Units from the old Imaging Basket and install them in the new Imaging Basket. Imaging Basket (with Photoconductors installed) Black Developer Unit For Training Purposes Only 70

81 Black and Color Imaging Kit The kit includes all 4 Developer Units (C, M, Y and K) and the 4 Photoconductors pre-installed in the Imaging Basket. Nothing from the old Imaging Basket is transferred to the new Kit. Imaging Basket (with Photoconductors installed) C, M, Y and K Developer Units Waste Toner Bottle Approximate Yield 1 Ships with printer Aftermarket Version Available Waste Toner Bottle 18,000 color, 36,000 mono Yes Yes 1 Yield is based on approximately 5% coverage per color with printer set at factory defaults. For Training Purposes Only 71

82 Supply Items: CX310/CX410/CX510 Toner Cartridges Toner Cartridges Approximate Yield 1 Ships with Printer CX310 Return Program Version Available Starter Cartridge color 2 Up to 750 pages Yes, CX310n No Starter Cartridge black 2 Up to 750 pages Yes, CX310n No Starter Cartridge color 2 Up to 1400 pages Yes, CX310dn No Starter Cartridge black 2 Up to 1400 pages Yes, CX310dn No Toner Cartridge color Up to 1000 pages No Yes Toner Cartridge black Up to 1000 pages No Yes Toner Cartridge color Up to 2000 pages No Yes Toner Cartridge black Up to 2500 pages No Yes CX410 Starter Cartridge color 2 Up to 1400 pages Yes No Starter Cartridge black 2 Up to 1400 pages Yes No Toner Cartridge color Up to 1000 pages No Yes Toner Cartridge black Up to 1000 pages No Yes Toner Cartridge color Up to 2000 pages No Yes Toner Cartridge black Up to 2500 pages No Yes Toner Cartridge color Up to 3000 pages No Yes Toner Cartridge black Up to 4000 pages No Yes CX510 Toner Cartridge color Up to 1000 pages No Yes Toner Cartridge black Up to 1000 pages No Yes Toner Cartridge color Up to 2000 pages No Yes Toner Cartridge black Up to 2500 pages No Yes Toner Cartridge color Up to 3000 pages No Yes Toner Cartridge black Up to 4000 pages No Yes Toner Cartridge color Up to 4000 pages Yes Yes Toner Cartridge black Up to 8000 pages Yes Yes 1 When used in the designated printer, the average continuous Composite CMY Cartridge yield is standard pages as listed, and the average continuous K (black) Cartridge yield is standard pages as listed, in accordance with ISO/IEC Starter cartridges cannot be swapped between printers for troubleshooting purposes as it will post an error message. For Training Purposes Only 72

83 Photoconductor / Imaging Unit / Developer Approximate Yield 1 Ships with printer Aftermarket Version Available Photoconductor Unit 4 40,000 pages Yes Yes C, M, Y & K Developer Units 2 40,000 pages Yes Yes Black & Color Imaging Kit 1,3 40,000 pages No Yes Black Imaging Kit 1,3 40,000 pages No Yes 1 Yield is based on simplex pages, with an average of 3 letter/a4 pages per job fed from the standard tray and approximately 5% coverage per color. Yields may vary based on customer usage. 2 Yield is based on approximately 5% coverage per color with printer set at factory defaults. 3 An Imaging unit is a Photoconductor Unit with Developer(s) included. 4 The individual Photoconductor or Developer Units should ONLY be replaced if they are damaged or causing a print quality defect. Otherwise, the appropriate Imaging Kit should be replaced. When Replace Black and Color Imaging Kit or Replace Black Imaging Kit appears on the display, the customer needs to order a new Kit. Consult the User s Guide for installation instructions. The contents of each kit are as follows: Black Imaging Kit The kit includes the Black Developer Unit and the 4 Photoconductors pre-installed in the Imaging Basket. The customer needs to remove the C, M and Y Developer Units from the old Imaging Basket and install them in the new Imaging Basket. Imaging Basket (with Photoconductors installed) Black Developer Unit For Training Purposes Only 73

84 Black and Color Imaging Kit The kit includes all 4 Developer Units (C, M, Y and K) and the 4 Photoconductors pre-installed in the Imaging Basket. Nothing from the old Imaging Basket is transferred to the new Kit. Imaging Basket (with Photoconductors installed) C, M, Y and K Developer Units Waste Toner Bottle Approximate Yield 1 Ships with printer Aftermarket Version Available Waste Toner Bottle 18,000 color, 36,000 mono Yes Yes 1 Yield is based on approximately 5% coverage per color with printer set at factory defaults. For Training Purposes Only 74

85 Supply Life Messaging Information Toner Cartridge Life Messaging The following table provides the messaging that will appear on the control panel as supply life becomes low. The Controller Board determines when the Cartridge Low message occurs. Life Cycle State Default Setting Control Panel Message Toner Level Default Trip Behavior Options 2 Point 1 (Default in Blue) All Yields = 30% Off Nearly Low Disabled <Color> cartridge nearly low [88.xy] Customer Selectable Range: 10-90% Cannot select value lower than "Low" Warning Alert Continuable Stop Non-Continuable Stop Low Enabled <Color> cartridge low [88.xy] All Yields = 20% Customer Selectable Range: 10-90% Cannot select value lower than "Near End of Life" Off Warning Alert Continuable Stop Non-Continuable Stop Near End of Life Enabled <Color> cartridge very low, [x] 3 estimated pages remain [88.xy] All Yields = 10% Customer Selectable Range: 10-90% Off Warning Alert Continuable Stop Non-Continuable Stop End of Life Device Stops Enabled Replace <color> cartridge, 0 3 estimated pages remain [88.xy] All Yields = 0% Customer Selectable Range: None Non-Continuable Stop 1 This column indicates the default Toner Cartridge life remaining trip point. Once the Toner Cartridge reaches this percentage, it will trigger the given warning. The user can change the level that will trigger the warning. The procedures to do this are documented in this guide in the section called How to Change Supply Life Messaging Settings. 2 This column lists the default behavior options at each warning notification. The customer can customize this feature. The default behavior is documented in blue if no change is made. 3 The estimated number of remaining pages is based on recent printing history of the printer. Its accuracy may vary significantly and is dependent on many factors, such as actual document content, print quality settings, and other printer settings. The accuracy of the estimated number of remaining pages may decrease when actual printing consumption is different from the historical printing consumption. Consider the variable level of accuracy before purchasing or replacing supplies based upon the estimate. Until an adequate print history is obtained on the printer, initial estimates assume future supplies consumption based on the International Organization for Standardization* test methods and page content. *Average continuous black or composite CMY declared cartridge yield in accordance with ISO/IEC For Training Purposes Only 75

86 Imaging Unit Life Messaging The following table provides the messaging that will appear on the control panel as supply life becomes low. Below the table explanations are provided for the headings and options listed in each column. Life Cycle State Default Setting 1 Behavior Options2 Control Panel Message Default Trip Point (Default in Blue) Nearly Low Disabled <Color> imaging kit nearly low [84.xy] 40% Customer Selectable Range: 20-90% Cannot select value lower than "Low" Off Warning Alert Continuable Stop Non-Continuable Stop Low Enabled <Color> imaging kit low [84.xy] 30% Customer Selectable Range: 20-90% Cannot select value lower than "Near End of Life" Off Warning Alert Continuable Stop Non-Continuable Stop Near End of Life Enabled <Color> imaging kit very low, [x] 3 estimated pages remain [84.xy] 20% Customer Selectable Range: 20-90% Off Warning Alert Continuable Stop Non-Continuable Stop End of Life Enabled Replace <color> imaging kit, 0 3 estimated pages remain [84.xy] 0% Customer Selectable Range: None Warning alert Continuable Stop Non-continuable Stop Absolute End of Life Device Stops Enabled Replace <color> imaging kit, 0 3 estimated pages remain [84.xy] 0% Customer Selectable Range: None alert Non-continuable Stop 1 This column indicates the default Imaging Unit life remaining trip point. Once the Imaging Unit reaches this percentage, it will trigger the given warning. The user can change the level that will trigger the warning. The procedures to do this are documented in this guide in the section called How to Change Supply Life Messaging Settings. 2 This column lists the default behavior options at each warning notification. The customer can customize this feature. The default behavior is documented in blue if no change is made. 3 The estimated number of remaining pages is based on recent printing history of the printer. Its accuracy may vary significantly and is dependent on many factors, such as actual document content, print quality settings, and other printer settings. The accuracy of the estimated number of remaining pages may decrease when actual printing consumption is different from the historical printing consumption. Consider the variable level of accuracy before purchasing or replacing supplies based upon the estimate. Until an adequate print history is obtained on the printer, initial estimates assume future supplies consumption based on the International Organization for Standardization* test methods and page content. *Average continuous black or composite CMY declared cartridge yield in accordance with ISO/IEC For Training Purposes Only 76

87 Maintenance Kit Life Messaging The following table provides the messaging that will appear on the control panel as Maintenance Kit life becomes low (life is 85,000 printed sides). The Maintenance Kit contains the Fuser and Transfer Module. Life Cycle State Default Setting 1 Behavior Options2 Control Panel Message Default Trip Point (Default in Blue) Nearly Low Disabled Maintenance kit nearly low [80.xy] 30% Customer Selectable Range: 0-90% Cannot select value lower than "Low" Off Warning Alert Continuable Stop Non-Continuable Stop Low Enabled Maintenance kit low [80.xy] 20% Customer Selectable Range: 0-90% Cannot select value lower than "Near End of Life" Off Warning Alert Continuable Stop Non-Continuable Stop Near End of Life Enabled Maintenance kit very low [80.xy] 10% Customer Selectable Range: 0-90% Off Warning Alert Continuable Stop Non-Continuable Stop End of Life Enabled Replace maintenance kit, [80.xy] 0% Customer Selectable Range: None Warning alert Continuable Stop Non-continuable Stop Absolute End of Life Device Stops Enabled Replace maintenance kit, [80.xy] 0% Customer Selectable Range: None alert Non-continuable Stop 1 This column indicates the default Maintenance Kit life remaining trip point. Once the Maintenance Kit reaches this percentage, it will trigger the given warning. The user can change the level that will trigger the warning. The procedures to do this are documented in this guide in the section called How to Change Supply Life Messaging Settings. 2 This column lists the default behavior options at each warning notification. The customer can customize this feature. The default behavior is documented in blue if no change is made. For Training Purposes Only 77

88 How to Change Supply Life Messaging Settings 1. Access the printer s Embedded Web Server (EWS). 2. Click Settings > Print Settings > Supply Notifications. 3. Change the settings as desired. For Training Purposes Only 78

89 The table below outlines the acceptable ranges that can be entered for the various supplies: Adjustable Supplies Alert Options Supply Near Low Low Very Low Max Default Min Max Default Min Max Default 1 Cartridge 2 90% 30% 10% 90% 20% 10% 90% 10% Imaging Unit 90% 40% 20% 90% 30% 20% 90% 20% 1 Minimum setting possible. 2 Same for All cartridge yield points. Things of which to be aware when changing the default trip point percentages for supplies alerts: If a user selects a value outside of the acceptable ranges, it will revert back to the default setting. If a user changes the setting and then installs a new supply, the same user setting will "stick" as long as the setting is still valid for the new supply. If a user selects a value that is valid for the installed supply, but changes to a different supply in which the selection is no longer valid, it will revert back to the default setting. If the user does not change the default value, any new supplies installed will always use the default value. For Training Purposes Only 79

90 Detection of Non-Genuine Supplies When the printer senses that the Imaging Unit or Toner Cartridge is a non-genuine Lexmark supply, the printer will post this error message: Non-Lexmark [supply], see User s Guide [33.xy] In this case, the control panel will instruct the User to refer to the Troubleshooting Section of the User s Guide for instructions on how to proceed. The User s Guide warns the customer about potential risks using non-genuine supplies. If the customer wishes to accept the risk, they are instructed to press a special key sequence simultaneously for 15 seconds. In response, the printer will continue and note the customer acceptance occurred. In addition, the bottom of the Device Statistics page will denote that the customer has accepted the non-genuine supply. The following is the message that will appear on the Device Statistics page: If the customer accepts the risks of using non-genuine supplies or parts, errors posted by exposed supplies/devices will include an N at the end of the error number string. Example: Cyan imaging unit near end of life 84.21N or Paper Jam N The customer may decide not to accept the risks associated with using non-genuine Lexmark supplies or parts. This is done by not pressing the special key sequence as described above in the User s Guide; instead, the customer must remove the non-genuine Lexmark supply or part and replace it with a genuine Lexmark supply or part. For Training Purposes Only 80

91 Maintenance Items CS310/CS410/CS510 and CX310/CX410/CX510 Part(s) Printers Life Special Procedure(s) Maintenance Kit includes: Fuser Transfer Module CS310 CS410 CS510 CX310 CX410 CX510 85,000 pages Transfer Module Barcode Write down the 16-digit barcode number from the new Transfer Module. Go to Diagnostic Menu, navigate to Printer Setup>ITU Barcode and enter the number. Reset Fuser Count When the Fuser is replaced as part of a Maintenance Kit, this should be reset. Go to Diagnostic Menu, navigate to Printer Setup>Reset Fuser Count and reset the counter. ADF Maintenance Kit includes: ADF Feed Roller ADF Pick Roller ADF Separation Roller Guide CX310 CX410 CX ,000 pages None For Training Purposes Only 81

92 Print Quality Diagnostic Tips General Terminology Before diagnosing print quality problems, take a moment to understand the concepts below. This will prevent confusion when diagnosing or escalating a problem. Know your paper orientation when diagnosing a print quality issue. References to direction such as horizontal and vertical must be made holding the paper in portrait orientation (long edges to the left and right) with the printed side facing you. Don t hold the paper in landscape orientation. See below. Know the direction of the print when diagnosing a print quality issue. References to the Process or the Scan direction refer to the direction in which the paper travels through the printer. Scan or Scanning is the direction in which the LED or laser writes to the photoconductor and is across the paper path. Process is the paper s direction through the printer that corresponds to the rotation of the photoconductors. For Training Purposes Only 82

93 Print Quality Rules of Thumb If you encounter print quality problems, follow the tips below. Following these simple rules may solve the problem easily and quickly. Always run a new Settings/Configuration page showing the: Page Count Is it time for a maintenance kit? Supply Life are any of the supplies low or exhausted? Firmware/Code Levels Are the code levels old/obsolete? Media Settings does the printer media settings match what s in the Trays? Always check the Media Type and Size used. Is the media used within the printer s manufacturing specification? Are the printer and/or Driver set correctly for the paper type/size? Always print the printer s Self-Test pages. How does the print vary from what is expected? Try reseating the supplies. Check for damage as you reseat them. For tricky problems, think about the EP Process Steps. Eliminate the components/areas that couldn t cause the problem until you are finally left with what could. Starter cartridges cannot be swapped between printers for troubleshooting purposes as it will post an error message. For Training Purposes Only 83

94 Paper Transport Diagnostic Tips Paper Rules of Thumb Paper jams and feed problems occur for numerous reasons. Sometimes, failure of the equipment is the cause or it can be the result of other external factors. Before replacing parts for a feed problem, ask these questions: Is the customer using a supported media type? This is a common problem. Check the printer specifications if you are not sure. Is the customer using a supported media size? Check the printer specifications of you are not sure. Is the customer using a supported media weight? This is a common problem. Check the printer specifications of you are not sure. Have you tried printing with a fresh ream of paper? Paper that is left out of the package for periods of time can dry out or absorb moisture. Have you tried printing from a different input source? This will help narrow down the cause of some problems. Is too much paper loaded in the Tray? Make sure the stack height does not exceed the indicated maximum height. Is the paper in the Tray wrinkled, creased, damp, or curled? Paper will not feed properly if it is damaged. Try a fresh ream of paper. Are different media types and/or weights loaded in the Tray? This will cause misfeeds. Is the relative humidity too high? Too low? This can affect the media and/or printer and its ability to feed properly. Check the printer specifications to see if it is located in an ambient environment. Is the paper loaded properly in the Tray or option? This is a common problem. Reposition the paper in the Tray or option to make sure that is loaded properly. The paper guides should be flush against the media, but not too tight. Are the feed rollers worn because it is time for a maintenance kit? Check the page count of the printer to see if it is time for a maintenance kit to be installed. Are there any obstructions in the paper path? If paper, staples, paper clips or other items are left in the printer, they can prevent the media from feeding properly. Save yourself time and effort and always check these external influences before spending time troubleshooting a supposed equipment failure. For Training Purposes Only 84

95 Complex Parts and Procedures Parts listed in this section are complex for various reasons and are tagged with one or more of the following icons to explain its complexity: High degree of technical difficulty in removing/replacing the part. Complex/lengthy instructions. Special procedures required before, during or after part installation. Increased likelihood of servicer error resulting in additional problems, malfunction of the machine or damage. The instructions for removal, installation and/or special adjustments can be found in the Service Manual for each printer. Follow the instructions carefully to avoid additional errors, malfunction or breakage. For your awareness, the most complex parts include the ones listed below. When removing, replacing or reinstalling these parts, follow the instructions carefully! Part Complexity Flatbed Scanner Assembly ADF Unit Assembly Top Cover Controller Board Control Panel Printhead Transfer Module Fuser Toner Density Sensor For Training Purposes Only 85

96 Flatbed Scanner Assembly When the flatbed is replaced, perform the following adjustments: Scanner Calibration in Diagnostic mode; used to calibrate both the Black and white values for the ADF and the flatbed. Scanner Manual Registration located in the Configuration Menu; manually registers the flatbed and ADF on the MFP s scanner unit. ADF Assembly When the ADF is replaced, perform the following adjustments: Scanner Calibration in Diagnostic mode; used to calibrate both the Black and white values for the ADF and the flatbed. Scanner Manual Registration located in the Configuration Menu; manually registers the flatbed and ADF on the MFP s scanner unit. Top Cover The instructions for removing and installing the top cover are lengthy. In addition, you need to make sure the drive belt is attached to the fuser gear. Controller Board This part contains Mirrored NVRAM, so it should never be replaced at the same time as other Mirrored NVRAM components. See the Mirrored NVRAM Components section in this guide for complete details and exceptions. Service Tips: Verify the cable from the HVPS is seated properly after replacing the Controller Board - the connector may have been loosened at the HVPS. Printing blank pages could be an indication that toner is applied to the Transfer Module belt but not transferred. This can cause massive amounts of toner to be cleaned by the Transfer Module cleaner. The following adjustments need to be performed after this board is replaced: 1) Scanner Manual Registration and 2) Motor Detect. In addition, the Controller Board contains the default and custom esf applications and settings. These are NOT contained in the NVRAM or on a hard drive, therefore, a Controller Board failure could result in loss of these applications and their settings if they are not backed up. When a new Controller Board is installed, the Lexmark default esf applications and settings are loaded. The best practice is for an administrator to have their esf applications and settings backed up prior to encountering a problem. In case this hasn t been done, an attempt to back up the data should be performed before replacing the Controller Board. For Training Purposes Only 86

97 To back up the esf applications and settings, do the following: 1. Turn off the printer. 2. Press and hold 3, 4 and Turn on the printer. 4. Release the buttons when the splash screen appears. 5. Access the printer's Web Page from a web browser. 6. Click on Settings: 7. Click on Solutions (don t click Import/Export the explanation is at the end) For Training Purposes Only 87

98 8. Click on Embedded Solutions 9. Select each application individually by clicking on the name (we ll use Forms and Favorites in this example): For Training Purposes Only 88

99 10. Click on Export to create a file of that application s settings 11. If the Web page cannot be accessed, or an error persists despite trying to boot in Invalid Engine code mode, then there is no way to back up the esf apps. Make the customer aware of this. 12. Don t Use the Global Import/Export method to back up the esf applications and settings. There is a size limit of 128kb on the export file. 13. Customers with a large number of applications or settings may exceed the file size limit and have information truncated in the exported file. STOP 14. Once the new Controller Board is installed, follow the same steps as above, however, you will Import (instead of export) the <filename>.ucf file for each application. For Training Purposes Only 89

100 Control Panel This part contains Mirrored NVRAM, so it should never be replaced at the same time as other Mirrored NVRAM components. See the Mirrored NVRAM Components section in this guide for complete details and exceptions. Printhead After the Printhead is replaced, you need to align the color planes to prevent print quality problems. To align the Printhead do the following: 1. Complete the Registration in the Diagnostic menu to adjust the Black plane. 2. Once the black plane is aligned, complete the Alignment in Diagnostics menu to adjust the color planes. Transfer Module When a new Transfer Module is installed, it must be configured in the Diagnostic Menu. Each Transfer Module has a barcode that contains 16 digits. Before installing the new part, write down the number associated with the bar code. Any time a Transfer Module is installed, the 16-digit number has to be entered into the printer menus. This is especially important if it is installed as part of a maintenance kit; if the number is not entered, the printer will continue to post maintenance messages. Once installation is complete, go to Printer Setup in the Diagnostic Menu and select the Transfer Module Barcode menu to enter the number. Entering this 16-digit number resets the maintenance count. See the Service Manual chapter Service Menus for the steps to perform this procedure. Fuser The fuser removal is lengthy and could potentially result in damage to the fuser cable or the fuser exit sensor. In addition, there is risk of losing two springs that need to be unhooked from both sides of the fuser and a grounding washer. Follow the removal procedure carefully to minimize the risk of damage. Any time a new fuser is installed, the Fuser Count must be reset to clear the maintenance count. This is especially important if the fuser is installed as part of a maintenance kit; if the Fuser Count is not reset, the printer will continue to post maintenance messages. Go to Diagnostic Menu, navigate to Printer Setup>Reset Fuser Count and reset the counter. Toner Density Sensor The value of the toner density sensor (also called toner patch sensor or TPS) is set at manufacturing. If a sensor is replaced, enter the 32-digit hexadecimal toner density value (TPS) value from the bar code next to the sensor. Enter Diagnostics menu and select TPS Setup. For Training Purposes Only 90

101 Mirrored NVRAM Components Controller Board Control Panel UICC Card Model CS310 CS410 CS510 CX310 CX410 CX510 NVRAM Component Control Panel (UICC Card) Controller Board Control Panel (UICC Card) Controller Board UICC Controller Board Control Panel (UICC Card) Controller Board Control Panel (UICC Card) Controller Board Control Panel (UICC Card) Controller Board Service Tips: If you must use one the components listed above as a method of troubleshooting, boot the printer into Diagnostic mode only; this will prevent NVRAM from copying to the new component. If the printer is allowed to boot normally NVRAM will copy to the new component and it cannot be used in another printer. It must be returned to the manufacturer. Warning! Observe all ESD precautions while handling electronic parts. Warning! When replacing multiple NVRAM components, replace ONE component at a time NEVER replace both at once. If the Control Panel and the controller board are being replaced at the same time, replace the parts in this order to avoid damage to the machine: 1. Replace the controller board first. Note: Do not replace the new control panel and controller board in the machine at the same time. 2. After installing the new controller board, and before installing the new control panel or UICC Card, start the printer into Diagnostics mode. 3. After the printer has completed startup, turn off the printer and replace the control panel. Note: If the Control Panel display failed, the printers startup cycle is complete when the driver motor and fans shut down, and the machine is quiet. 4. After installing the new control panel or UICC Card, start the printer into Diagnostics mode, and allow the printer to go through a complete startup cycle and the display to go to Ready. 5. If the problems persist, leave the new Control Panel or UICC Card in the machine, place the old controller board back in the machine, and start it up. After the machine startup, shut down the machine, and install the new controller board. After installing the new controller board, restart the machine, and let it go through the startup cycle. For Training Purposes Only 91

102 Cleaning the MFP Document Glass It is important to clean the MFP on a regular basis to keep it functioning properly (about once a month depending on usage). You should also clean the scanner glass if you encounter print quality problems such as streaks on copied or scanned images. Note: Clean both areas of the scanner glass and both white underside areas. Warning! Always turn the printer OFF and unplug it before cleaning. Slightly dampen a soft, lint-free cloth or paper towel with water. Do not use any kind of cleaning agent to clean the glass. Do not spray liquid on the glass. Wipe the scanner glass until it is clean and dry. Wipe the white underside of the scanner cover until it is clean and dry. White Underside ADF Cover White Underside Scanner Glass Cover ADF Glass Scanner Glass For Training Purposes Only 92

103 Zero Insertion Force (ZIF) connectors Zero Insertion Force (ZIF) connectors are used in the various boards and cards of these printers. Before inserting or removing a cable from these connectors, read this entire section carefully to avoid damaging the connector or cable. Warning! Do not insert the cable so the contacts are facing the locking actuator. The contacts always face away from the actuator. Warning! Do not insert the cable diagonally into the ZIF socket. This may damage the contacts. Warning! Avoid using a fingernail, or sharp object to open the locking mechanism. This may damage the cable. Warning! Avoid pressing against the cable when opening the locking mechanism. This may damage the cable. These are the types of ZIF connectors used in these printers: Horizontal top contact connector Horizontal bottom contact connector Vertical mount contact connector Horizontal sliding connector For Training Purposes Only 93

104 Horizontal Top Contact Connector The horizontal top contact connector uses a back flip locking actuator to lock the ribbon cable into the ZIF connector. Insert the cable horizontally into the connector. Warning! When opening or closing this type of actuator, gently lift or close the two tabs located on each end of the actuator. The two tabs should be moved simultaneously. Do not close the actuator from the center of the actuator. How to Remove a Cable from the Horizontal Top Contact Connector 1. Place a finger at each end of the locking actuator, and then gently lift the actuator to the unlocked position. 2. Slide the cable out of the connector. For Training Purposes Only 94

105 How to Insert a Cable into the Horizontal Top Contact Connector When installing the cable, check the locking actuator to ensure it is in the unlocked position. The tabs on the ends of the actuator are vertical when the actuator is unlocked. 1. Insert the cable with the contacts on the cable facing up. Insert the cable on top of the actuator. Note: Verify that the cable is installed squarely into the connector. If the cable is not squarely installed, then intermittent failures could occur. 2. Rotate the locking actuator to the locked position. The cable should not move while this step is performed. If the cable moves, open the actuator, reposition the cable, and then close the actuator to the down position. For Training Purposes Only 95

106 Horizontal Bottom Contact Connector The horizontal bottom contact connector uses a flip locking actuator to lock the ribbon cable into the ZIF connector. The cable is inserted horizontally into the connector. Warning! When opening or closing this type of actuator, gently lift the center of the actuator using your finger. Do not use a fingernail or screwdriver to open the actuator: this could damage the ribbon cable. Do not close the actuator from the ends. How to Remove a Cable from the Horizontal Bottom Contact Connector 1. Place two fingers towards each end of the locking actuator, and then gently lift the actuator to the unlocked position. 2. Slide the cable out of the connector. For Training Purposes Only 96

107 How to Insert a Cable into the Horizontal Bottom Contact Connector 1. Check the actuator to verify it is in the open position. 2. Insert the cable into the ZIF connector with the contacts facing downward and away from the locking actuator. The cable needs to be inserted below the actuator. Note: Verify that the cable is installed squarely into the connector. If the cable is not squarely installed, then intermittent failures could occur. 3. Place your finger in the middle of the actuator and rotate the actuator to the locked position. For Training Purposes Only 97

108 Vertical Mount Contact Connector The vertical mount contact connector uses a back flip locking actuator to lock the ribbon cable into the ZIF connector. The cable is inserted vertically into the connector. Warning! When opening or closing this type of actuator, gently lift the center of the actuator using your finger. Do not use a fingernail or screwdriver to open the actuator - this could damage the ribbon cable. Do not close the actuator from the ends of the actuator. How to Remove a Cable from the Vertical Mount Contact Connector 1. Gently rotate the locking actuator from the center of the actuator to the unlocked position. 2. Slide the cable out of the connector. For Training Purposes Only 98

109 How to Insert a Cable into the Vertical Mount Contact Connector When installing the cable, check the locking actuator to verify it is in the open position. 1. Insert the cable with the contacts on the cable away from the locking actuator. 2. Insert the cable on top of the actuator. Note: Verify the cable is installed squarely into the connector otherwise intermittent failures could occur. 3. Rotate the locking actuator to the locked position by pressing down on both ends of the actuator. The cable should not move when this step is performed. If the cable moves, open the actuator, reposition the cable, and then close the actuator to the down position. For Training Purposes Only 99

110 Horizontal Sliding Contact Connector The horizontal sliding contact connector uses a slide locking actuator to lock the ribbon cable into the ZIF connector. The cable is inserted horizontally into the connector. Warning! When opening or closing this type of actuator, gently push or pull the two tabs located on each end of the actuator. Do not close the actuator from the center of the actuator. Do not use a screwdriver to open or close the actuator. Damage to the cable or connector could occur. How to Remove a Cable from the Horizontal Sliding Contact Connector 1. Simultaneously slide the two tabs located on the ends of the locking actuator away from the connector. 2. Slide the cable out of the connector. For Training Purposes Only 100

111 Inserting a Cable into the Horizontal Sliding Contact Connector When installing the cable, check the locking actuator to verify it is in the open position. If you are opening the connector, pull back on both end tabs using equal force to avoid breaking the connector. 1. Insert the cable with the contacts facing away from the locking actuator. Insert the cable on top of the actuator. 2. Slide the locking actuator towards the connector, locking the cable into place. The cable should not move after this step is performed. If the cable moves, open the actuator, reposition the cable, and close the actuator in the down position. For Training Purposes Only 101

112 Low Insertion Force (LIF) connector Warning! When installing a cable into an LIF connector, care must be taken to avoid bending the edges of the cables and damaging the contacts on the cables. How to Insert a Cable into the LIF Connector 1. Look at the connector and take note as to which side the contacts are located. 2. Look at the circuit board - many boards will have the word contacts stamped on them to indicate which side has the contacts. 3. Insert the cable squarely into the connector. Note: Verify the cable is installed straight into the connector. If the cable is not installed properly, then intermittent failures could occur. For Training Purposes Only 102

113 Firmware and Functionality Changes Auto Reboot Error Recovery The goal of allowing the printer to auto-reboot when a catastrophic error occurs is to decrease customer interventions and increase printer up-time. The types of errors that could auto reboot include: 91y.xx Engine Firmware Errors 976.xx Network Firmware Errors 900.xx RIP Firmware Errors Note: Be aware that not all of the Engine Firmware Errors will allow an auto-reboot. The engine will inform the Controller Board if an Auto Reboot is allowed for the particular error. Auto Reboot (Error Recovery) configuration and settings are shown in the following table: Function Configurable In: Settings Auto Reboot Mode Customer Menus (UI) Embedded Web Server Sets the printer to restart when an error is encountered. Reboot when idle for firmware errors if not printing, faxing, or scanning. Hardware related errors will still halt and display service error screen. Reboot always (default) auto-reboot for firmware errors even if printing, faxing, or scanning. Reboot never always halt and display the service error screen for firmware errors. Max Auto Reboots Customer menus (UI) Embedded Web Server Sets the number of automatic restarts the printer can perform per incidence is the factory default setting. When the number of max automatic restarts is reached, the printer displays the applicable error instead of restarting. Note: A clean power cycle or hibernation will reset the reboot count. Auto Reboot Counter Embedded Web Server The number of reboots encountered over the lifetime of the printer. This setting is to be used as diagnostic data. This setting can be reset to zero by MPS or by the Embedded Web Page. If a printer crashes but does not auto reboot, the traditional error screen displays on the control panel listing the error information. When a re-bootable crash occurs, the printer shows the traditional error screen with an additional message that informs the user the printer will reboot. The Error screen displays while the printer gathers debug information and writes it to flash (about 10 seconds). Once the debug collection occurs, the printer will reboot. After rebooting, a message will be present informing the user the printer rebooted. The user must clear this error in order to continue using the printer. While this message is present, the printer is off-line and will not accept print jobs. See the images on the following page. For Training Purposes Only 103

114 Sample Generic Control Panel Messages after Auto Reboot 2.4 Panel 4.3 Panel 10 Panel LED Panel For Training Purposes Only 104

115 Safe Mode Safe Mode is a new and configurable state in the device that allows print operations to be used even if a non-critical subsystem failure occurs. When configured in Safe Mode, the device operates in a minimal/base function state for print operations, permitting a customer to continue printing until service can be arranged to repair the device. Warning! Safe Mode is intended as a short term workaround and should only be used when a critical print job must be completed before service can be arranged to repair the printer. In most customer situations, it would NOT be appropriate to enable this mode. See the table below called When Should Safe Mode be Enabled? for examples. Warning! The printer must be returned to standard operating mode before diagnostics can be run or full function printing can continue. This is IMPORTANT! If a customer reports problems with no duplex capability and/or the inability to select optional input trays, etc., check to see if Safe Mode is enabled a warning message will display on the Control Panel. When Safe Mode is enabled, print jobs are processed based on the product-specific behavior of the print engine as defined for that mode of operation. Certain service failures and other errors are suppressed when the device is in this mode so the device is left in a temporary usable state. When Safe Mode is disabled, if any service failure or other error occurs, the device will follow existing messaging behavior and the print operation will be terminated. The device may also shut down due to certain failures based on existing definitions. When Should Safe Mode be Enabled? Problem Example Hypothetical Customer Situation Enable Safe Mode? Why/Why Not? 23y.xx Jams on Power-up Duplex sensor broken Customer has a deadline to complete an important print job before the end of the day Service cannot be dispatched until tomorrow. YES. The customer has a critical need to continue printing. Safe Mode will disable the duplex and allow the customer to continue to print at reduced functionality. 200.xx Jams on Power-up Tray 1 Input sensor broken Customer needs to complete a print job to send to a publisher by the end of the day. They only have 5 more pages left to print from the job. Service will not be out until tomorrow. NO. The customer has a critical need to continue printing; however, Safe Mode will not disable Tray 1. For this printer, Safe Mode ignores all Input Options: Tray 2, Tray 3, etc. but Tray 1 functionality remains enabled. 242.xx Jams on Power-up Tray 2 Input sensor broken The customer is printing PowerPoint handouts for a meeting next week. They only had a few pages left to print. NO. The customer does not have a critical need to continue printing. For Training Purposes Only 105

116 Configuration and Management Category POR Sequence Description 2.4 Control Panel and Touchscreen 2-line Control Panel LED models (and all Control Panels) (letters S+M = Safe Mode) STOP + BACK NPA command Safe Mode state will not disable on POR without holding down the special button sequence. Safe Mode can co-exist with other POR button sequence modes, such as Config and Diagnostics. Safe Mode can also be managed through the Config menu via the Safe Mode menu. If the Safe Mode setting is changed on this menu, the device must be POR'ed for the new setting to take effect. An NPA command can be issued to enable Safe Mode. Contact the next level of support for assistance. If the Safe Mode setting is changed via NPA command, the device must be POR ed for the new setting to take effect. Messaging Category Messaging Description 2.4 Control Panel and Touchscreen "The device is operating in Safe Mode. Some print options may be disabled or provide unexpected results. Priority 1 warning message will be displayed, toggling in sequence with any other priority 1 warning messages, if any are present. If the device is POR ed into Diagnostics, Configuration or SE menu, it will operate as if Safe Mode is disabled. A POR into any of these menus does not affect the Safe Mode setting. 2-line Control Panel Safe Mode A warning with a custom message will appear and toggle with any other warning messages as well as the Home/Prime status message. If the device is POR ed into Diagnostics, Configuration or SE menu, it will operate as if Safe Mode is disabled. A POR into any of these menus does not affect the Safe Mode setting. Print Behavior The behavior of a device in Safe Mode is product specific. The table below outlines the behavior for the CS310/CS410/CS510 and CX310/CX410/CX510 printers and may not apply to other models of the same code. Safe Mode Engine Features Engine Behavior Control Panel Behavior Simplex only Will report no duplexer installed Duplex print option will not be selectable Ignore duplex sensor Will report no duplexer installed Duplex print option will not be selectable Ignore all input options Will report Tray 1 only as installed Only Tray 1 and MPF will be selectable Ignore all output options Will not report any installed finishing options No finishing options will be selectable For Training Purposes Only 106

117 Restore Point Restore point is a new functionality similar to a PC s operating system restore. In the event that a new firmware update causes problems in the printer, the administrator or customer can roll the printer back to a previous state. Available on: POR Sequence Description Important Information: 4.3 and above Touchscreen Code level of EC1 and higher To go to the Restore Point, do the following: 1. Turn off the printer. 2. Press and hold 7 and Turn on the printer. 4. Release the buttons when the splash screen appears. Subsequent POR's boot to this restore point. If new code is flashed, that new code becomes the boot point. Only 1 restore point is kept. If no code updates have occurred since the machine was built, there is no restore point and the key sequence is ignored. Only available on etask machines. For Training Purposes Only 107

118 Software Solutions esf Based Solutions The CX410 and CX510 include the Lexmark Embedded Solutions Framework (ssf) in the firmware. This capability enables esf based solutions to be installed and run on the device. Some esf applications require an installed hard drive to function. Preloaded Apps Printer Screen Size Loaded Apps CX310 2-Line APA Display Not Supported Basic Card Copy CX410 CS510 CX Color Touchscreen 4.3 Color Touchscreen 7 Color Touchscreen Forms & Favorites Scan to Network My Shortcuts Eco Settings Forms & Favorites Background & Idle Basic Card Copy Forms & Favorites Scan to Network My Shortcuts Multi-Send csf Based Solutions Support The CX410 and CX510 also include the Lexmark Cloud Solutions Framework (csf) in the firmware. This capability enables these products to access solutions which are stored and executed outside of the device (initially on a server within the enterprise). For Training Purposes Only 108

119 Security and Privacy Functionality Security and Privacy Features: CS310/CS410/CS510 and CX310/CX410/CX510 Feature Function Benefit Audit Logging Digitally Signed Firmware Updates Certificate Management HTTPS SNMPv3 Ability to track security and system related events. The information/features of this function include: tracking event types, export capabilities, log full behavior, and more. Printers and MFPs automatically inspect downloaded firmware updates for the appropriate Lexmark digital signatures. Firmware that s not correctly packaged and signed by Lexmark is rejected. Printers and MFPs use certificates for HTTPS, SSL, IPSec, and 802.1x authentications. HTTPS provides a means to securely manage networked printers and MFPs SNMP is a standard network management protocol. Version 3 of the protocol includes extensive security capabilities. The benefits of enabling Audit Logging include: mitigating exposures through event tracking, proactively tracking and identifying potential risks, and integration with your intrusion detection system for proactive real-time tracking. There are over 100 variables and events tracked within the device. This ensures that non-approved firmware is never run on the devices, which avoids exposing them to malicious software, such as viruses and worms. The Certificate Management feature allows the devices to integrate with a PKI environment by allowing the certificates to be signed; allows the devices to trust certificate authorities in the PKI environment. It allows Web traffic to be encrypted so that remote management via the device web page can be performed securely. Lexmark printers and MFPs support SNMPv3, including the authentication and data encryption components, allowing for secure remote management of the devices. Secure Password Reset The Secure Password Reset feature can reset the access control setting on the device s Security menu to allow access in the event that an administrative password is lost or forgotten, or when the device has lost network connectivity. A two factor method of resetting a device without compromising the security of the device with an administrative backdoor. TCP Connection Filtering Port Filtering Printers and MFPs can be configured to allow TCP/IP connections only from a specified list of TCP/IP addresses. The network ports through which printers and MFPs listen for or transmit network traffic are configurable, allowing a huge degree of control over the device s network activity Protects the device against unauthorized printing and configuration. By filtering out traffic on specific network ports, protocols such as telnet, FTP, SNMP, HTTP and many others can be explicitly disallowed LDAP Address Book Lookup Secure LDAP Access Controls When sending s or faxes, users can look up the recipients addresses and fax numbers. All LDAP traffic to and from Lexmark devices can be secured with TLS/SSL. Access controls allow you to choose from a dropdown list of available security templates to control local and remote access to specific menus, functions and workflows. It also provides the ability to disable functions entirely. Ensures a document goes to the appropriate person. LDAP information such as credentials, names, e- mail addresses and fax numbers exchanged over a TLS/SSL connection ensures the information is encrypted to preserve the confidentiality and privacy of the data. Over 50 access controls are available, providing greater flexibility for your unique environment For Training Purposes Only 109

120 Control Panel Lock Confidential Print Non-Volatile Memory Wipe Physical Lock Support Allows a device to be put in a locked state so that the Control Panel cannot allow any user operations or configuration. It cannot copy or scan jobs, it cannot be reconfigured via the Control Panel, and incoming jobs will not sit exposed in the output bin. Print jobs are held in RAM or on the hard disk until the intended recipient enters the appropriate PIN, allowing the job to print. Held jobs can be set to expire after an elapsed time (configurable from one hour to one week). In addition, a limit can be set on the number of times a PIN can be entered incorrectly before the corresponding jobs are purged. This function is highly recommended when the device is taken out of service or removed from a secure location. The non-volatile memory wipe provides a tool for erasing all contents stored on the various forms of flash memory contained on the device. This feature is a complete clearing of all settings, solutions, jobs and faxes on the device. Lexmark printers and MFPs support Kensingtonstyle locks, which allow the devices to be physically secured. Helps keep the device and information sent to the device secure in environments where a device may be unmonitored for a long period of time such as after work hours or weekends. This controls unauthorized viewing of hard copy documents sent to the printer. (Not Applicable to the CS310) Provides greater customer confidence that data will not fall into the hands of a malicious individual. Locking a printer or MFP also locks down the metal cage that houses the hard disk and other optional components, helping to prevent tampering or theft. Security and Privacy Features: CS510 and CX510 with a Hard disk Feature Function Benefit Incoming Fax Holding Hard Disk Encryption Automatic Hard Disk Wiping End of Life Disk Wiping Lexmark devices can be configured to hold rather than print incoming faxes during scheduled times. Incoming faxes are held securely on the hard disk until the proper credentials have been entered on the Lexmark device. Hard disks in printers and MFPs can be configured to use encryption. An AES key, up to 256-bits, is internally generated by the printer or MFP and used to encrypt all data on the hard disk. The key is stored non-contiguously on the device, making the contents of the hard disk accessible only on the original printer or MFP. The data on a hard disk is immediately sanitized so that no residual data can be read. The system administrator has the ability to choose a single or a multi-pass wipe, which conforms to NIST/DOD standards, on the device immediately follow the completion of a job (printed, copied, faxed and/or scanned). Designed to be utilized when the Lexmark device is to be retired, recycled, or otherwise removed from a customer s secure environment, an out-ofservice wipe that will sanitize all data on the hard disk, including fonts, forms and embedded solution data. This controls unauthorized viewing of hard copy documents faxed to a device after normal working hours. (Not applicable to the CS510) The data on a stolen hard disk would not be accessible even if the hard disk was installed in an identical model of printer or MFP. This prevents a malicious user from gaining access to sensitive residual data that was printed copied, faxed, and/or scanned on a Lexmark device. Provides greater customer confidence that data will not fall into the hands of a malicious individual. For Training Purposes Only 110

121 Security and Privacy Features: CX410/CX510 with Fax Capability Feature Function Benefit FAX/Network Separation Lexmark offers a variety of MFP devices that provide both network capability and fax modem capability. In environments where network security is critical, the combination of these two features on a single device may be a concern. Lexmark designs its MFPs to operate in such a way that the device hardware and firmware keep these mechanisms separate, which prevents any direct interaction between the modem and network adapter. Reduces the need to have separate fax and network devices without compromising security. Security and Privacy Features: CS510 and CX410/CX510 etask MFPs Feature Function Benefit Backup Password 802.1x IPSEC Secure NTP Protected USB Ports Auto-Insertion of Sender s Address Login Restrictions Microsoft Active Directory Domain Enrollment Backup Password provides access to the Security Menu of the device regardless of the assigned protection method or the availability of that method x port authentication allows printers and MFPs to join wired and wireless networks by requiring the devices to authenticate prior to accessing the network. IPSec secures all network traffic to and from Lexmark devices with encryption and authentication, allowing data to be sent to printers and MFPs securely. IPSec allows scanned data to be transmitted over the network in an encrypted format Lexmark devices support the use of Secure Network Time Protocol (SNTP), which is used for clock synchronization of various devices on the network. Designed with security in mind, USB host ports have various mechanisms in place to keep them from being used in a malicious manner. When a user authenticates in order to scan a document to , the address of the sender is automatically looked up and inserted into the From field Prevent unauthorized use of a device by restricting the number of consecutive failed logins. This function allows devices to join a Microsoft Active Directory which will allow the device to automatically find and configure settings related to authentication and authorization, certificate management and Address Book Settings. If an LDAP server or network is unavailable, an administrator would still have access to the Security Menu of the device to make the necessary adjustments for accessing the device. This stops rogue devices from infiltrating the network This can protect the contents of jobs that are scanned to any destination, including servers running Lexmark Document Distributor, , and network storage. This prevents the need from manually changing clock settings or updating the current date and times on a device. While locked, incoming print jobs and faxes are not printed but stored on the device which provides greater customer confidence that data will not fall into the hands of a malicious individual. This lets the recipient clearly see that the was generated by that individual, not anonymously or from the MFP. When this limit is exceeded, the device is locked for a predetermined amount of time specified by the administrator. Provides seamless integration of non-windows systems with Active Directory. For Training Purposes Only 111

122 New Printer Functions: CS310/CS410/CS510 and CX310/CX410/CX510 CS310 CS410 CS510 CX310 CX410 CX510 Feature Function Usability Control Panel Enhancements Remote Control Panel for touch screen GUIs Improved sound capabilities Display Language Support Improve text readability on custom home screen (etask) backgrounds Information animations available CS310: 2-Line APA Display CS410: Color LCD, with number pad CS510: LCD Touchscreen, with number pad CX310: Color TFT with number pad CX410: LCD Touchscreen with number pad CX510: 7 - LCD Touchscreen with number pad Provides remote control of a device Sounds improved by having more contexts. Different actions now "described" by different sound effects and not just a simple beep. All DBCS languages on etask without font card. Use anti-aliasing to help reduce visible artifacts on such displays when text is rendered, making the text appear smoother and less jagged. Available under "show me" animation on 2.4 panels; Available under More Information on etask displays JBIG Fax Compression Print Preview Soft Jam Flushing Size Sensing Trays / Zones JBIG is a lossless method for compressing black and white (1-bit) raster image data. Its primary benefit is as a method for transmitting bi-level image data across a communications channel. JBIG's progressive encoding scheme allows lower resolution version of the image to be sent first, followed by higher resolution images which build on the previously transmitted data (e.g. 75, 150, 300, 450, and 600 DPI). Displays contents of a USB/Held print job on the control panel for confirmation and review by a user Also allows for modifying print settings and for printing single pages from a print job. etask can only scan preview. In case of a misfeed, the printer prints as many sheets as possible before stopping. Universal paper length detection. Web based solutions support Enables printer to access cloud based solutions For Training Purposes Only 112

123 Device Management Improvements SNMP enhancements Device Statistics Information Environmental Data Installed Features (including esf Apps) Status, Intervention Requests and Warnings from all systems (including esf Apps) BTA enhancements User level job log Data elements that are part of MPS Enabler Printer Statistics are to be represented via SNMP protocol. Devices store information related to duplex, n-up, low power, etc. A comprehensive group within the Enterprise MIB that represents all installed options and features, including scanner if MFP. Included in this list should be any card readers, DLE hardware, options, trays and outputs, duplex, ram, flash, hard drives, cards, USB ports, etc. and reported back via SNMP for inventory and configuration reporting/support. Status info appears via SNMP Alerts Description, or as part of whatever other SNMP OIDs that contain the standard Printer alerts data. Tracks all jobs that are sent to the machine or initiated at the machine. Provides the who, what, when, and on what kind of media, mono or color. Services Break / Fix Security Customizable billing reports ADF scan length enhancement esf Application support via VSC Virtual Configuration Center Error Code Improvements IEEE P and 2 / Common Criteria certification (EAL 3) and (EAL2) Job logs can be downloaded for customizable billing reports. Job Logs can be retrieved through a variety of open architecture methods. Scan length through the ADF is increased to 14.5" linear. esf applications can be downloaded to etask devices. Ability to customize devices at the reseller or customer. Consistent messaging between products for different error codes and issues. Non model specific error codes for easier lookup and management. EAL2 for North America, EAL3 for rest of World Improved AD support Microsoft Active Directory Domain Enrollment NAND, SD and/or HDD wiping Removes customer data from these storage mechanisms Enterprise Certificate Management Web Services Enhancements Secure NTP v4 Automatically adds secure certificates to a fleet of devices. For Training Purposes Only 113

124 Sustainability Print Quality Enhancements Enhanced power management Enhanced power management Additional Sustainability Statistics Automatic Named Color Replacement Rocker Power Switch & Front panel sleep button Job logs Utilize firmware tracking information for page count, cartridge usage type and count, duplex and n-up to track "green" print behavior Allows user to store optimized color/media palette on the print device for PANTONE,RAL, Toyo, and other inksets for automatic optimization based on color name. Rocker Power Switch Hard power switch to completely power off device. Front panel sleep button to place device in a lower power sleep mode. Front panel sleep button Enters Sleep by: Inactivity Timeout Sleep Button Press Exits Sleep when: Receives a Job Cover Open/Close/Tray Insert Front USB insert Touchscreen or button press For Training Purposes Only 114

125 Major Component Locations Fuser Controller Board Toner Meter Cycle Card Low Voltage Power Supply (LVPS) Color Cartridges High Voltage Power Supply (HVPS) Transfer Module For Training Purposes Only 115

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