COLOR CARD PRINTER. USER's GUIDE CANON FINETECH INC PUB.4Y

Transcription

1 COLOR CARD PRINTER USER's GUIDE CANON FINETECH INC PUB.4Y

2 Copyright 2004 CANON FINETECH INC. all rights reserved. Copying this guide or any part of this guide without permission is strictly forbidden. The specifications for this printer as well as the software provided with the printer are subject to change without prior notice. We have done our best to make this guide as complete and accurate as possible, and we ask you to contact to the dealer where you purchased the printer if you find any omissions or mistakes in this document. We can accept no responsibility for loss or damages resulting from the use of this printer or its software; please accept this before you use the printer. Trademarks Canon and the Canon logo are registered trademarks of Canon Inc. Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States and/or other countries. Adobe and the Adobe logo are trademarks of Adobe Systems, Inc. Other brand and product names may be trademarks or registered trademarks of their respective companies. ii

3 Before You Begin Thank you for purchasing the Color Card Printer Canon CX 350. Please read this guide before you use the printer so you can fully understand the printer features and learn how to use the printer most efficiently. This guide provides all the information you need to use this printer. Conventions The following marks are used in this guide. Warning Caution Failure to follow these instructions could result in fatal or serious injury. Always remember and follow the guidelines and advice described under this heading to ensure your own safety and the safety of other people working around the printer. Failure to follow these instructions could lead to mistakes in the use of the printer and result in minor injury or serious damage to the printer. Always remember and follow the guidelines and advice described under this heading to ensure safe use of the printer. Failure to follow these instructions could lead to printer damage or poor print quality. To use the printer properly, always follow these instructions. Important Note Information under this heading includes tips and hints that will help you avoid minor problems and use the printer more efficiently. Information under this heading includes printer operation procedures. Please refer to this information about printer operation. Sample Screens The sample screens of the printer driver settings in this guide were created in Windows The contents of these printer driver screens and instructions are essentially the same as those for Windows XP and Windows Me; however, explanations are provided when there are minor differences in screen content or procedures. Abbreviations Throughout this document the following abbreviations are used in text. Microsoft Windows Millennium Edition is abbreviated as Windows Me Microsoft Windows XP is abbreviated as Windows XP Microsoft Windows 2000 is abbreviated as Windows 2000 Microsoft Windows is abbreviated as Windows iii

4 Before You Begin Legal Notice It is illegal to reproduce currency, bills, negotiable securities and other documents prohibited by law. Reproduction of such items may be subject to criminal prosecution. It is illegal to reproduce legal certificates, licenses, travel tickets, and certain public and private documents prohibited from reproduction by law. Reproduction of such items may be subject to criminal prosecution. Please note that intellectual property protected by copyright may not be reproduced without the express permission of the copyright holder except for personal or household use under limited circumstances. International ENERGY STAR Program As an ENERGY STAR Partner, Canon Finetech Inc., has determined that this product meets the ENERGY STAR guidelines for energy efficiency. The international ENERGY STAR Office Equipment Program is a global program that promotes energy saving through the use of computers and other office equipment. The program backs the development and dissemination of products with functions that effectively reduce energy consumption. It is an open system in which businesses can participate voluntarily. The targeted products are office equipment such as computers, monitors, printers, facsimiles, and copiers. Their standards and logos are uniform among participating nations. iv

5 Table of Contents Before You Begin... iii Conventions...iii Sample Screens...iii Abbreviations...iii Legal Notice...iv International ENERGY STAR Program...iv Table of Contents... v How to Use This Guide and CD-ROM... 1 Start Guide (Provided with Printer)... 1 Printer Software (Provided on the CD-ROM)... 1 Safety Warnings and Precautions... 3 Pacemakers... 3 Location... 3 Power Supply and Power Cord... 5 Handling the Printer and Accessories... 7 Moving the Printer...9 Ink Cartridges and the Residual Ink Receiver Before Using the Printer Printer Part Names and Functions Front View Back View Operation Panel Inside the Printer Connecting the Printer and Computer Switching the Printer On and Off Switching the Printer On Switching the Printer Off (Normal Shutdown) Switching the Printer Off Completely Loading Paper Adjusting to Paper Width How to Print Creating the Print Data Printing v

6 Table of Contents vi 2.3 Canceling a Print Job How to Use the Printer Driver Opening the Printer Driver Dialog Box...33 Opening the Printer Driver Dialog Box from a Software Application...33 Opening the Printer Driver from the Start Menu Using the Main Sheet...39 Setting the Number of Copies to Print...40 Registering Print Settings...41 Using Registered Print Settings...45 Checking the Version Information Using the Paper Sheet...47 Selecting the Paper Size...48 Setting a Custom Paper Size...49 Selecting the Paper Type...51 Selecting the Orientation Using the Color Sheet...54 Selecting Color Adjustment for the Original...55 Adjusting Brightness...56 Adjusting Sharpness...57 Level Correction...57 Single Color Printing...58 Adjusting Color Balance and Density Using the Utility Sheet...61 Switching to the Sleep Mode...62 Changing the Sleep Timer Setting...63 Using Special Settings How to Use the Status Monitor Displaying the Status Monitor...66 Starting the Status Monitor...66 How to Start and Display the Status Monitor Using the Status Monitor...70 Viewing the Print Status...71 Viewing the Printer Status...72 Viewing Ink Information Printer Maintenance Cleaning the Printhead...76 Normal Cleaning...76

7 Table of Contents Deep Cleaning Adjusting the Printhead Position Replacing Ink Cartridges Resetting the Ink Level Warning Display Replacing the Residual Ink Receiver Cleaning the Printer Troubleshooting Error or Warning Messages Paper Jams Printer Not Operating Correctly Print Results Are Unsatisfactory Other Important Information Moving the Printer Software Uninstallation Specifications Index vii

8 How to Use This Guide and CD-ROM Start Guide (Provided with Printer) You should read this first if this is the first time you are using this printer. The Start Guide describes precautions for using the printer safely and shows you how to prepare the printer (software installation, etc.) before you use it. Printer Software (Provided on the CD-ROM) Holds the printer driver and the User s Guide. Printer Driver The printer driver allows you to use the printer with Windows XP, Windows 2000, and Windows Me, and also provides some utility software features. For more details about how to install the printer driver, please refer to the Start Guide. User s Guide This electronic manual describes the basic procedures for using the printer. Specifically, the User s Guide explains the basic print procedures, how to maintain the printer, how to troubleshoot problems, and describes all the features of the printer and printer driver. The User s Guide is provided in HTML and PDF format (the contents of both guides are the same). The User s Guide is installed in HTML format when you install the User s Guide from the CD-ROM. The User s Guide opens in HTML format if you read it without installing it. Use the User s Guide PDF file to print a paper copy for reference. For more details about how to install and use the User s Guide, please refer to the Start Guide. 1

9 How to Use This Guide and CD-ROM User s Guide HTML File You can browse the User s Guide HTML file in the following operating environment. Operating environment... Microsoft Internet Explorer Version 5.0 or later Hard disk free space MB or more (at installation) User s Guide PDF File You can browse the User s Guide PDF file in the following operating environment. Operating environment... Adobe Acrobat Reader Version 4.0 or later Hard disk free space MB or more (when files are copied to the hard disk) Help Functions In addition to the Start Guide and the User s Guide, the printer driver provides online Help to find answers to questions about printer features and operations and how to troubleshoot problems while you are using the printer driver. Click the Help button on the printer driver screens or in the menu bar to open online Help. 2

10 Safety Warnings and Precautions Read and follow all the warnings and guidelines described below to prevent the hazards of fire or electrical shock and ensure safe use of this printer. Pacemakers Warning This printer generates a weak magnetic field. If anyone wearing a pacemaker experiences discomfort while working around the printer, they should leave the area. Consult a physician before continuing to work around the printer. Location Make sure that there is sufficient space around the printer. 465 mm (18.31 in) 254 mm (10.00 in) 350 mm (13.78 in) Height (when the PHS door is opened) 569 mm (22.40 in) Width (when the feeder cover is opened) Allow enough space to open the PHS door. 320 mm (12.60 in) 575 mm (22.64 in) Depth (when the front door is opened) 3

11 Safety Warnings and Precautions Warning Never place items on the printer such as a flower vase, potted plant, cosmetics, any liquid filled container, or metal fasteners. If such items were to fall on the printer, this could cause a fire, electrical shock, or damage to the printer. The electrical contacts inside the printer become extremely hot during normal operation. To avoid causing a fire, never store flammable substances like alcohol, thinner, etc. near the printer. Caution Avoid using the printer in the following types of locations. Where the printer is exposed to open air or high humidity. This could cause a fire, serious electrical shock, or damage to the printer. Also, if the printer is carried into a warm room on a cold day, this could cause condensation inside the printer. If this happens, allow the printer to sit for at least 1 hour at room temperature to adapt to the ambient temperature and humidity. Never place the printer on a slanted or unstable stand or table. If the printer is dropped or slided off, this could cause personal injury. Also, never place a heavy object on top of the printer. If the object is dropped or falls, this could cause personal injury. Never expose the printer to open air or dust. This could cause a fire, serious electrical shock, or damage to the printer. Also, never locate the printer near a water faucet or in any other location where it will be exposed to water. This could cause serious electrical shock. Never place the printer where it will be exposed to rapid changes in temperature, such as in direct sunlight, near an air conditioner, or in a car on a hot day. This could cause a fire or damage to the printer. 4

12 Safety Warnings and Precautions Place the printer in a location that meets the specified ranges of temperature and humidity. If the printer is either too cold or too hot, it may not operate normally. Operating environment: C (59 86 F) RH 10 80% (with no condensation) To ensure normal operation of the printer and avoid possible damage, never install the printer near large office equipment or any other type of electrical device that emits a strong magnetic field. Never block the ventilation ports on the printer. A blocked ventilation port could cause heat to build up inside the printer and cause a fire. Also, place the printer in an area where you can disconnect the power cord immediately; keep the area around the power cord connection free of obstacles. This allows you to unplug the power cord quickly in an emergency. Power Supply and Power Cord Warning To avoid causing a fire or serious electrical shock, always use the power cord provided with this printer. To avoid a fire or electrical shock, do not use an extension cord. To avoid a fire or serious electrical shock, connect the printer power cord to an independent power source that is not shared by other equipment or appliances. To avoid causing a fire or serious electrical shock, make sure that the power plug is securely and completely inserted into the power source. Do not cut, damage, or otherwise alter the power cord. To avoid the dangers of fire and electrical shock, never place a heavy object on the power cord, never expose it to heat, and never pull on the cord to disconnect it. If the power cord is damaged in any way (condensation on exposed wires, broken wires, etc.) contact the dealer where you purchased the printer or the nearest service center for a replacement. To avoid personal injury from an electrical shock, never handle the power cord or plug when your hands are wet. To avoid a fire or serious electrical shock, never knot the power cord or wrap it around itself. Disconnect the printer power cord during severe electrical storms. Lightning could cause a fire or severe electrical shock or damage to the printer. 5

13 Safety Warnings and Precautions To avoid a fire hazard, occasionally disconnect the power cord from the printer and the power supply and use a soft dry cloth to clean the cord connectors and the connection points. Leaving the cord plugged in and not cleaned for a long period, especially in an area subject to dust, oil, and high humidity, could cause the insulation material to deteriorate. Caution To avoid damaging the power plug, which could cause a short circuit and cause a fire or electrical shock, never pull on the power cord to unplug the cord from the power supply. Always grip the plug to remove it from the power supply. If the printer will not be used for a long period, for your safety disconnect the power cord from the power source. Always keep the area around the power plug free of obstacles so you can unplug it easily. This allows you to unplug the power cord quickly in an emergency. Never use any power source other than the one rated for the printer. Also, make sure that the power source can supply sufficient power for the printer. This could cause a fire or serious electrical shock, or damage the printer. Supply Voltage: AC V, 50/60 Hz Power Consumption: 120 W (max.), Sleep Mode 9 W Important Switch the printer off after it has stopped operating and entered the sleep mode. Do not rapidly switch the printer off and on. This could damage the printer. After switching the printer off, wait at least 5 seconds before you switch it on again. 6

14 Safety Warnings and Precautions Handling the Printer and Accessories Warning If you find a large ink leak, switch the printer off immediately, disconnect the power plug from the power source, and call for service. If you continue to use the printer, this could cause a fire or serious electrical shock. Never clean the printer with water or any flammable liquid (alcohol, benzene, thinner, etc.) either applied directly or with a cloth. If you accidentally spill liquid on the printer, switch the printer off immediately, disconnect the power plug from the power source, and call for service. If you continue to use the printer, this could cause a fire or serious electrical shock. If the printer emits smoke, unusual odors, or makes noises, leaving it could cause a fire or serious electrical shock or damage to the printer. Switch the printer off immediately, disconnect the power plug from the power source, make sure that the printer has stopped smoking, and call for service. Do not attempt to repair the printer by yourself. This could cause a fire or serious electrical shock. Use only a slightly damp cloth, thoroughly wrung out, to clean the printer surfaces. Never use alcohol, thinner or any other flammable liquids. If such materials come into contact with electrical components inside the printer, this could cause a fire or serious electrical shock. Caution There are high voltage points inside the printer. To avoid a fire or electrical shock, never attempt to disassemble or repair the printer. Never insert or drop any metal objects into the printer when it is open. This could cause a fire or serious electrical shock, or damage the printer. If something falls into the printer accidentally, switch the printer off immediately, disconnect the power plug from the power source, and call for service. If you continue to use the printer, this could cause a fire or serious electrical shock. 7

15 Safety Warnings and Precautions If the printer is dropped and damaged, switch the printer off immediately, disconnect the power plug from the power source, and call for service. If you continue to use the printer, this could cause a fire or serious electrical shock. To avoid a fire or electrical shock, never use flammable sprays around the printer. Never remove the cover from the printer. This could cause a serious electrical shock. Before cleaning the printer, switch it off and disconnect the power plug from the power source. This can prevent personal injury or damage to the printer if you make a mistake during cleaning. There are sharp pins in ink cartridge slots. Never put your fingers into this area. This could cause personal injury or damage the printer. Never touch the parts around the printhead shaded blue in the illustration. This could damage the printer or cause personal injury. Keep children from touching the power cord, internal parts of the printer when it is open, and moving parts inside the printer (gears, belts, rollers, and electrical components). This could cause personal injury or damage the printer. Never touch the feeder lift tray while it is moving, and never place your hand under the tray. This could damage the printer or cause personal injury. Important Never open the front door, switch the printer off, or disconnect the power cord while the printer is operating. This could damage the printer. Never turn off the main power switch during a print job. This could cause damage because the printhead cannot return to the home position. Ink can stain clothing and the work area. Never attempt to open the PHS door by force or hit the door. This could damage the printer or result in poor print quality. Always open and close the PHS door slowly. 8

16 Safety Warnings and Precautions Moving the Printer Warning Call the dealer for advice before you ship the printer a long distance or move the printer by car or truck where it may be subjected to shock and vibration. Moving the printer without the proper preparation could subject it to shocks and vibrations which could damage the printer and cause a fire. Caution Before you move the printer to another location in the same building, disconnect the power cord and make sure that all other cables are disconnected. The printer weighs 13 kg (28.6 lb.). When you lift the printer, be sure to hold it at the front side. If you strain to lift the printer, you could drop the printer and hurt yourself. To avoid dropping the printer and causing personal injury, never grip the feeder cover or the stacker. Always hold the printer level and carry it slowly. If ink is spilled inside the printer while moving it, this could cause a fire or serious electrical shock or damage the printer. Do not remove the ink cartridges before you move or ship the printer. If you remove the ink cartridges before you move or ship the printer, ink could leak from the pins in the ink cartridge slots and cause stains to your clothing or inside the printer. 9

17 Safety Warnings and Precautions Important Never move or ship the printer with the PHS stopper at the Operate position. This could damage the printhead. Before you move or ship the printer, move the PHS stopper to the Transport position. After the printer has been moved, be sure to move the stopper back to the Operate position. Ink Cartridges and the Residual Ink Receiver Caution Always store these items out of the reach of small children. This prevents accidents. If a child accidentally swallows ink, seek medical attention immediately. If ink gets into your eyes, wash it out with flowing water immediately. If irritation persists, consult a physician. If ink comes into contact with your skin, rinse it off with flowing water immediately. If irritation persists, consult a physician. Never drop or apply excessive force to an ink cartridge or the residual ink receiver. Ink can stain clothing and the work area. Never attempt to disassemble or modify the ink cartridges. They contain ink, which may leak out and smear your clothes or things around you. 10

18 Safety Warnings and Precautions Important Never replace an ink cartridge before a no ink error message appears. This could prevent the proper display of the Status Monitor Ink Information messages. If you mistakenly replace an ink cartridge before the no ink error message is displayed, be sure to reset the ink level warning display. 5.4 Resetting the Ink Level Warning Display Never remove an ink cartridge or the residual ink receiver unless you must replace it. This could shorten the life of the consumables. When you replace an ink cartridge, always pull the paper tag and peel off the tape and then install the cartridge in the printer. If you set the ink cartridge without peeling off the tape, this could damage the printhead. 11

19 1 Before Using the Printer This section describes how to prepare the printer and procedures you should know before you use the printer. 1.1 Printer Part Names and Functions The name and function of each part is described below. Front View (1) (4) (2) (5) (3) (6) (1) PHS door Open to remove a paper jam from the transport unit or to clean inside the printer. (2) Stacker Receives printed media output from the printer. (3) Front door Open to replace ink cartridges. (4) Operation panel Provides the buttons and the lamps to change the operation of the printer or to view its current status. (5) Feeder unit Load paper here. The feeder lift tray raises and lowers automatically when you open or close the feeder cover. (6) Feeder cover Open to load paper. 12

20 1 Before Using the Printer Back View (1) (2) (4) (5) (3) (6) (1) Main power switch Switch the printer on and off. (2) Power connector Connect the power cord here. (3) USB connector Connect a USB cable here to connect to the computer. (4) Stacker Holds printed media output from the printer. (5) Residual ink receiver Collects the ink used during printhead cleaning and other residual ink. Normally mounted inside the printer while the printer is used. (6) Residual ink receiver cover Open to replace the residual ink receiver. 13

21 Before Using the Printer 1 Operation Panel (1) (3) (2) (4) (1) DATA lamp Lights while the printer is operating. Flashes while the printer is receiving print data or during printer reset processing. (2) ERROR lamp Lights when an error occurs. Lights when paper runs out or other operations are required. (3) STANDBY button/lamp Switches the printer between normal operation mode (printing can start immediately) and the sleep mode (Power-saving mode). This button lights when the printer is in normal operation mode and goes out when the printer is in sleep mode. This lamp flashes while the printer is switching on or off. (4) RESET button Press this button to reset the printer (clear print data). If you press this button during a print job, the job halts and the print data is cleared. 14

22 1 Before Using the Printer Inside the Printer (4) (1) (2) (5) (3) (1) PHS open lever Pull up to open the PHS door. (2) PHS unit Holds the printhead. (3) Ink cartridges There are 6 ink cartridges installed: Light Magenta (LM), Light Cyan (LC), Yellow (Y), Magenta (M), Cyan (C), and Black (Bk). (4) PHS stopper Locks the printhead in place. Use it when moving or shipping the printer. (5) Transport unit Transports paper at high speed. Clean here if paper dust and ink stains. Important Never turn off the main power switch during a print job. This could cause damage because the printhead cannot return to the home position. Before you switch the printer off completely, press the STANDBY button to put the printer in the sleep mode, and then press the main power switch. An error may occur and a print job will halt if you open the front door, the PHS door, or the feeder cover during a print job. This could also damage the printer. Never attempt to open the PHS door by force or hit the door. This could damage the printer or result in poor print quality. Always open and close the PHS door slowly. 15

23 Before Using the Printer Connecting the Printer and Computer Connect the printer and the computer with a USB cable. Note A USB cable is required to connect the printer and the computer. The printer is compatible with USB 2.0 Full-Speed. USB 1.1 is also available. A USB cable is not provided with the printer. Please prepare a cable that matches the port on your computer. 1 Make sure that the main power switch is at the off position (O). 16

24 1 Before Using the Printer 2 Connect the USB cable to the printer and the computer. First, connect the cable to the printer, then connect it to the computer. Important You can disconnect the USB cable even while the printer and computer are on, but do not disconnect the USB cable in the cases described below. This could prevent the printer from operating normally. While the computer is starting up (until the desktop display appears). While the printer is printing. While you install the printer driver. To disconnect the USB cable while the computer and the printer are on, disconnect it at the computer or the USB hub. To reconnect the USB cable, wait at least 5 seconds before you connect it again. If you reconnect it immediately, the printer may not operate correctly. 17

25 Before Using the Printer Switching the Printer On and Off On this printer the main power switch completely cuts power to the printer. The STANDBY button puts the printer in the sleep mode so it consumes only minimum electrical power. Switching the Printer On Switch the printer on. Press main power switch to the on position ( ). 1 Cleaning starts, then the printer enters normal mode, be ready to print. The lamp lights and remains on while the printer is in normal mode. STANDBY Note When the printer is in the sleep mode, press the STANDBY button to return the printer to normal mode. However, the printer will wake from the sleep mode automatically as soon as it starts receiving a print job. 18

26 1 Before Using the Printer Switching the Printer Off (Normal Shutdown) The printer will enter the sleep mode and shut down without pressing the main power switch. Press the STANDBY button. 1 The STANDBY lamp goes off and the printer enters the sleep mode. Note The printer will also enter the sleep mode automatically if the printer remains idle for the prescribed length of time. The time interval (1 to 60 min. or 2 hours) for the printer to remain idle before it enters the sleep mode automatically can be set with the Sleep Timer Setting on the Utility sheet of the printer driver. The factory default of the Sleep Timer Setting is 5 minutes, but after the driver installation the timer is re-set for 2 hours. Changing the Sleep Timer Setting 19

27 Before Using the Printer 1 Switching the Printer Off Completely Switch the printer off completely if it will not be used for a long period or before removing the power cord to prepare the printer for moving. 1 Make sure that the STANDBY lamp is off to confirm that the printer is in the sleep mode. If the STANDBY lamp is on (normal mode), press the STANDBY button. 2 Press main power switch to the off position (O). Important Never turn off the main power switch during a print job. This could cause damage because the printhead cannot return to the home position. Before you switch the printer off completely, press the STANDBY button to put the printer in the sleep mode, and then press the main power switch. 20

28 1 Before Using the Printer 1.4 Loading Paper This section describes how to load paper. Note This printer can accept the following paper sizes. Length: mm ( in) Width: mm ( in) Thickness: mm ( in) The width of the tray is set to accept commercially available business card size (55 x 91 mm (2.17 x 3.58 in.)) for printing. To use another size, slide the guide against the left or the right side of the paper. If the guide cannot adjust correctly to the paper width, the paper may not print correctly. If the paper still does not feed correctly even after you adjust the guide, you may be using paper that requires special adjustment. Please contact the dealer where you purchased the printer or the nearest service center. 1.5 Adjusting to Paper Width Here is a list of the types of paper that you can use with this printer. Matte Coated Paper Prints a normal high quality image with no glare. Glossy Paper Paper with reflectivity about 75% greater than normal paper. You can use recycled paper with this printer. For more details about paper and the purchase of it, please contact the dealer where you purchased the printer or the nearest service center. To avoid wear on the printer or poor print quality, we recommend that you use special print media specially designed for the Canon Color Card printer. 21

29 Before Using the Printer 1 1 Make sure that the main power switch is at the on position ( ). If it is off, switch the main power switch to on. 2 Open the feeder cover. The feeder lift tray lowers automatically. Wait for it to stop. Caution Never touch the feeder lift tray while it is moving, and never place your hand under the tray. This could cause personal injury or damage the printer. 22

30 1 Before Using the Printer 3 Fan the paper and align the paper stack. Fan the paper sufficiently to remove any curl and make them perfectly flat and straight. 4 Load the paper in the feeder lift tray and insert them in completely until they stop. You can load a stack of up to about 250 sheets (approximately 0.24 mm (0.01 in.)). Paper cannot be loaded above the load limit mark. 23

31 Before Using the Printer 1 5 Close the feeder cover. The feeder lift tray automatically raises. There may be occasions when the ERROR lamp lights, even if the height of the stack is below the load limit mark. Remove some sheets from the stack. 24

32 1 Before Using the Printer 6 Set the stacker if it has not been set. Insert the 3 tabs into the printer as shown below. When you attach the stacker, confirm that the 3 tabs are inserted correctly. If they are not inserted correctly, this could cause paper to jam. 25

33 Before Using the Printer 1 Note Do not use the following types of paper. Using paper that is in poor condition could cause paper jams or damage the nozzles of the printhead. Curled paper Wrinkled paper Creased paper Paper with bent edges Damp paper Handle paper by the edges when you load it to avoid touching the print surfaces. The print quality will be poor if the print surfaces are soiled. Store paper in its original pack in a dry, cool location that is not exposed to direct sunlight or subject to high temperature or humidity. An error will be displayed on the computer Status Monitor if the paper is not loaded correctly. When an error is displayed, follow the instructions on the screen to load the paper again. 26

34 1 Before Using the Printer 1.5 Adjusting to Paper Width Slide the guide against the left or the right side of the paper that you want to use. Note The width of the tray is set to accept commercially available business card size (55 91 mm ( in.)) for printing. To use another size, slide the guide against the left or the right side of the paper. If the guide cannot adjust correctly to the paper width, the paper may not print correctly. If the paper still does not feed correctly even after you adjust the guide, you may be using paper that requires special adjustment. Please contact the dealer where you purchased the printer or the nearest service center. 1 Make sure that the main power switch is at the on position ( ). If it is off, switch the main power switch to on. 2 Open the feeder cover. The feeder lift tray lowers automatically. Wait for it to stop. Caution Never touch the feeder lift tray while it is moving, and never place your hand under the tray. This could cause personal injury or damage the printer. 3 Loose the screw of the guide. If the screw is tight, use a coin to loosen it. 27

35 Before Using the Printer 1 4 Align the edges of sheets and put them on the feeder lift tray. If the guide setting is too narrow, open it slightly so you can load the paper. 5 Align the edge of the stack with the guide, then tighten the screw. Caution Make sure that the edge of the stack is lightly touching the guide then tighten the screw. If the edge of the stack is too tight against the guide, the paper will not be fed correctly. 6 Load the paper then close the feeder cover. The feeder lift tray automatically raises. 28

36 2 How to Print After the printer is prepared for printing, use a software application to create the document and print it. The section describes printing a Microsoft WordPad file on Windows Creating the Print Data The size of an original created for printing with this printer should be within the following dimensions. Vertical length of original 49.0 mm 55.0 mm Horizontal length of original 1.5 mm 85.0 mm 91.0 mm 85.0 mm 91.0 mm 1.5 mm 49.0 mm 55.0 mm 2.0 mm 2.0 mm 2.0 mm 2.0 mm 1.5 mm 1.5 mm Note Regardless of the size, the sizes of the margins (non-printing area) should be set as shown. Portions of text or images that overlap this area will not be printed. The method for setting the margins, original size and orientation, may be different depending on the software application that you are using. For more details, please refer to the documentation for the software application. 29

37 How to Print Printing When the original is ready, start the print job with the software application. Note The print procedure and screen button names may be different for the software application that you are using. For more details, please refer to the documentation for the software application. 1 Select Print from the File menu. A print dialog box opens. 2 Make sure that the name of the printer is displayed in Select Printer. Specify the Page Range and Number of copies, then click the Print button. The print job starts. 30

38 2 How to Print Note For details about how to change print settings for various purposes, refer to 3 How to Use the Printer Driver. 3 How to Use the Printer Driver If you choose same settings using by a software application and the printer driver, the settings of the software application may override those of the printer driver. The settings include paper size, orientation, and number of copies. The print settings selected from a software application only apply with the application. Set the settings from the Windows Start menu if you apply the same settings to various software applications. Opening the Printer Driver from the Start Menu 2.3 Canceling a Print Job Follow this procedure to cancel a print job in progress from the computer. 1 Click the Cancel Print Job button in the Canon CX 350 Status Monitor window (the Status Monitor). If the Status Monitor is not displayed, then it has been minimized in the taskbar or it is in the task tray. Click the appropriate location to open the Status Monitor. 4.1 Displaying the Status Monitor 31

39 How to Print 2 2 Press the RESET button. The print job is canceled and the print data is cleared. However, the last sheet fed will be printed. Note You can also cancel a print job in a print queue window (a window where the print order is set) other than the Status Monitor. For more details, please refer to the Windows documentation. Never turn off the main power switch during a print job. This could cause damage because the printhead cannot return to the home position. Important 32

40 3 How to Use the Printer Driver This section describes the function of the each item in the printer driver dialog box. The section describes the function using a Microsoft WordPad file on Windows 2000 as an example. 3.1 Opening the Printer Driver Dialog Box Open the printer driver dialog box when you need to set up various print functions. You can use the software application or the Start button on the Windows desktop to open the Printer Properties window. Note The print settings that you select in the software application are used by only that software application. If you want several different software applications to share the same printer settings, then select them in the Windows Control Panel. Opening the Printer Driver from the Start Menu Opening the Printer Driver Dialog Box from a Software Application You can open the printer driver dialog box from a software application for the printer settings. Note The method you use to open the screen for the printer settings may be different depending on software application that you are using. For more details, please refer to the documentation for the software application. 33

41 How to Use the Printer Driver 3 1 Select Page Setup from the File menu. You can select Paper, Page Setup, Printer Settings, Print, and other settings from the File menu. 2 Click Printer to open the Page Setup dialog box. 3 Select Canon CX 350 from the Name list box and click the Properties button to open the Canon CX 350 Properties dialog box. You can select Canon CX 350 from Printer Name or Select Printer, and click the Properties or Details button. The procedure for opening the printer Properties dialog box may be different for some applications. For more details, please refer to the software application documentation. 34

42 3 How to Use the Printer Driver Note Open the printer Properties dialog box with the Start button on the Windows desktop when you perform printhead cleaning or other printer maintenance. The Utility sheet where you perform printer maintenance cannot be displayed from the software application. Opening the Printer Driver from the Start Menu Open the Printer Settings dialog box with the Start button on the Windows desktop to register common printer settings to be used by many software applications, not just one application. Opening the Printer Driver from the Start Menu 35

43 How to Use the Printer Driver 3 Opening the Printer Driver from the Start Menu Follow this procedure to open the printer Properties dialog box with the Start button on the Windows desktop for the print settings. Use this method for printhead cleaning and other printer maintenance, or to register print settings that are to be shared by many software applications. 1 For Windows 2000, click the Start button, point to Settings, then select Printers. For Windows XP Click the start button then select Printers and Faxes from the Control Panel. For Windows Me Click the Start button, select Settings and click Control Panel, then select Printers. 36

44 3 How to Use the Printer Driver 2 Click the Canon CX 350 icon, and select Properties from the File menu. Next, click the Utility tab to display the Utility sheet, then select the items for printhead cleaning and other tasks. 37

45 How to Use the Printer Driver 3 3 For Windows 2000, click Printing Preferences. The Canon CX 350 Printing Preferences opens. For Windows XP Click Printing Preferences. For Windows Me Click the Main tab, the Paper tab, or the Utility tab. You can perform settings from each sheet. You can open the Printing Preferences dialog box directly by selecting Printing Preferences from the File menu instead of Properties at Step 2. 38

46 3 How to Use the Printer Driver 3.2 Using the Main Sheet You can use the Main sheet not only to confirm the content of the current settings, but register new settings as well. You can also set the number of copies to print. (1) (4) (2) (5) (3) (6) (1) Setting List Registered settings are displayed in this list. (2) Paper Size Preview Preview of the current paper size. (3) Orientation Preview Preview of the current paper orientation. (4) Register/Delete Register new settings or delete old settings. (5) Copies Set number of copies. (6) Setting Contents Content of the current print settings. 39

47 How to Use the Printer Driver 3 Note When the printer Properties dialog box has been opened from the software application, you cannot register or delete printer settings. In order to register and delete print settings, open the printer driver Printing Preferences from the Windows Start menu. Opening the Printer Driver from the Start Menu Setting the Number of Copies to Print Under Copies, enter the number of copies to print. The range is 1 to You can use either of the two methods below for the setting. Display Button Entry Click the buttons in the dialog box (1 to 9, 0, 00). If you make a mistake while entering the number, press the C button to clear the setting. The display is restored to 1 and you can try again. You can also click the spinbox arrows (, ) on the right side of the box to increase or decrease the number setting. Keyboard Entry You can enter the number of copies from the keyboard. You can use the number keys on the keyboard (1 to 9, 0) to enter the number. In addition to the number keys, you can also use these keyboard keys: Delete (clears entire entry), and BackSpace (single character delete left). Note If you enter the number of copies from the keyboard, you do not need to click the Copies entry box. While the Main sheet is displayed, you can use the number keys and other keys to enter the number for the Copies entry. 40

48 3 How to Use the Printer Driver Registering Print Settings You can register up to five frequently used print settings. The registered print settings will be read by selecting from the list, and you can always print with the same setting. Note The items on the Paper and Color sheets are the settings that can be registered. However, the paper width and length values cannot be registered if Custom is selected for the paper size. For this reason, changing the Custom Size settings after registration could cause unexpected results. When the printer Properties dialog box has been opened from the software application, you cannot register or delete printer settings. In order to register and delete print settings, open the printer driver Printing Preferences from the Windows Start menu. Opening the Printer Driver from the Start Menu 1 Select the settings on the Paper sheet and Color sheet. Click the Paper tab and the Color tab and select the settings for the items on these sheets and apply them. 2 Click the Main tab. Make sure that Current Settings is selected on the Setting List. If you want to register the defaults, make sure Default Settings is selected. 3 Click the Register/Delete button. The Register and Delete Settings dialog box opens. 41

49 How to Use the Printer Driver 3 4 Click the name of the location in the Select Register Destination list for the registration. If there is another setting already registered at the destination with the same name, you can overwrite the registered setting. However, you cannot overwrite the setting to Current Settings and Default Settings. 42

50 3 How to Use the Printer Driver 5 Enter the name in the Settings File Name box for the settings. You can enter a name up to 16 characters long. The name entry cannot be omitted. Also, a space or tabs cannot be used in a name. 6 Confirm the content of the Settings Contents, then click the Register button. A message dialog box appears and asks you to confirm that you want to register. 43

51 How to Use the Printer Driver 3 7 Click the Yes button. The print settings are registered in the Setting List. Note To change the name of a file that contains registered settings, select the name in the Setting List, then click Register/Delete. Change the name in the Register and Delete Settings dialog box and then click the Register button. To delete a file that contains registered settings, select the name in the Setting List, then click Register/Delete. Confirm that the name to delete is under Select Register Destination in the Register and Delete Settings dialog box then click the Delete button. The Item Names in the Setting List is restored to Unregistered. 44

52 3 How to Use the Printer Driver Using Registered Print Settings You can use registered print settings to execute print jobs. To use a set of frequently used special settings for a print job any time you need them, just select the name of the registered print settings from the list. Note If you select print settings where Custom has been selected for the paper size, be sure to check the width and length of the paper. Changing the Custom Size settings after registration could cause unexpected results. 1 Select the name of the settings to use from the Setting List. The printer driver reads the print settings. Note If you select items marked as Unregistered, the printer driver settings will not be changed. If you select Default Settings, all the settings will be restored to the defaults. The default settings follow. 45

53 How to Use the Printer Driver 3 Sheet Name Item Values Main Copies 1 Setting List Default Settings Paper Paper Size Business Card mm Paper Type Matte Coated Paper Orientation Landscape, No 180-degree Rotation Color Color Adjustment CX 350 Optimum (Photo) Brightness Normal Sharpness 0 Level Correction Off Single Color Setting Off (Zebra is selected with On is selected) Color Balance * Cyan, Magenta, Yellow, Black = All 0 Density * 0 *: These are items in the Detailed Settings dialog box. Checking the Version Information Follow this procedure to confirm the printer driver version and copyright information. Click Version Information to open the Version Information dialog box. 46

54 3 How to Use the Printer Driver 3.3 Using the Paper Sheet You can set the paper settings (size, orientation, etc.) on the Paper sheet. (3) (1) (4) (5) (2) (6) (7) (1) Paper Size Preview Preview of the current paper size. (2) Orientation Preview Preview of the current paper orientation. (3) Paper Size Set paper size. (4) Custom Size Button Set custom paper size. (5) Paper Type Set paper type. (6) Orientation Set orientation of the printing on the paper. (7) Defaults Button Restore the default paper settings. 47

55 How to Use the Printer Driver 3 Note When the printer Properties dialog box is displayed from the software application, you cannot register or delete printer settings. Open the Printing Preferences dialog box from the Windows Start menu for Custom settings. Opening the Printer Driver from the Start Menu Selecting one of the Custom settings under Paper Size activates the Custom Size button. Selecting the Paper Size Under Paper Size select the size of the paper for printing. In addition to the three selections for standard paper sizes, you can also register three custom paper sizes. You can select one of the following paper sizes. [ ] Business Card mm Choose when you use 55 x 91 mm sized paper. [ ] Business Card mm Choose when you use 49 x 85 mm sized paper. [ ] Card mm Choose when you use 55 x 85 mm sized paper. [ ] Custom 1 - [ ] Custom 3 Choose when you use a pre-set paper size (Custom size). To use a Custom paper size, you must first open the Custom Settings dialog box and register the desired size. Setting a Custom Paper Size 48

56 3 How to Use the Printer Driver Note You can display a preview of the current paper size. Setting a Custom Paper Size If there is no appropriate paper size for printing selected under Paper Size, register a free width and length for the paper size setting. You can register up to three sizes for the Custom settings. Note The values that you set for the Custom Settings (width and length) are not registered in the Print Settings. You should always confirm that the Custom size paper width and length settings are set correctly when you are using already registered print settings to another print job. 1 Select one of the custom settings under Paper Size (Custom 1 3) to register the custom size. 49

57 How to Use the Printer Driver 3 2 Click the Custom Size button. The Custom Settings dialog box opens. 3 Enter the desired width in the Paper Width box. Enter a width in the range 49.0 to 55.0 mm (1.93 to 2.17 in.). 4 Enter the paper length in the Paper Length box. Enter the length in the range 85.0 to 91.0 mm (3.35 to 3.58 in.). 5 Click the OK button. The custom settings are registered. Note Click the Defaults button to return the width and length to the default (Business Card1 55x91 mm). However, clicking the Defaults button on the Paper sheet does not restore the custom settings to the default width and length. If you change the units of measure for the paper size display, click either mm or inch for the Display Units. 50

58 3 How to Use the Printer Driver Selecting the Paper Type Select the type of paper for printing under Paper Type. You can select one of the following paper types. Matte Coated Paper Choose when you select matte coated paper to print. Glossy Paper Choose when you select glossy paper to print. Note Please remember that you may not achieve the correct result if this paper type setting is different from the type of paper actually loaded in the printer. 51

59 How to Use the Printer Driver 3 Selecting the Orientation You can select the direction of print under Orientation. The following settings are available for the Orientation selection. Portrait Click to print down the length of the page. Direction of paper feed Landscape Click to print across the length of the page. Direction of paper feed 52

60 3 How to Use the Printer Driver 180-degree Rotation Click to rotate the Portrait or Landscape image by 180 degrees. 180-degree vertical (Portrait) rotation 180-degree horizontal (Landscape) rotation Direction of paper feed Direction of paper feed Note The paper feed direction of the printer is as described below. Stacker Tray (Top view) Paper Direction of paper feed You can display a preview of the current paper orientation. 53

61 How to Use the Printer Driver Using the Color Sheet You can select the image quality and color settings for printing on the Color sheet. (3) (1) (4) (5) (6) (2) (7) (8) (1) Print Image With Default Settings Preview of the image to be printed with the default color settings. (2) Print Image After Changing Settings Preview of the image to be printed with the current color settings. (3) Color Adjustment Adjust the hues of the colors to match the colors of the original. (4) Brightness Adjust the brightness of the original. (5) Sharpness Set the processing for clarity of the original. (6) Level Correction Adjust the contrast of the original. (7) Single Color Setting Set the original to be printed in one color. (8) Defaults Button Click this button to restore the default color settings. (9) Detailed Settings button Adjust the color balance and density of the original. (9) 54

62 3 How to Use the Printer Driver Selecting Color Adjustment for the Original Color Adjustment adjusts the color hues to resemble the colors of the original. Select CX 350 Optimum (Photo) from Color Adjustment to print photographs of people and natural landscapes. Select CX 350 Optimum (Graphics) to print text, illustrations, or graphics. The Color Adjustment includes the following items. CX 350 Optimum (Photo) Best color adjustment of images for this printer. Select for printing photographic images. CX 350 Optimum (Graphics) Best color adjustment of images for this printer. Select for printing graphic images. Use ICM Allows you to use ICM (Image Color Management), a Windows function that allows you to calibrate color settings. Note Select Photo for images that contain both photographs and graphics. If the print job contains only text, select Graphic. The Brightness control is dimmed and disabled after selecting Use ICM for Color Adjustment. Use ICM is available for only Windows XP and Windows

63 How to Use the Printer Driver 3 Adjusting Brightness The Brightness adjustment allows you to adjust the overall brightness level of an image if it is too dark or too bright. This adjustment changes the mid-range colors without affecting the darkest or brightest areas of the image. There are three settings. Brighter Print with a brighter appearance. Select this setting when you feel that the result is too dark. Normal Print at normal brightness. Use this setting at first, and change the Brighter and Darker adjustments if needed. Darker Print with a darker appearance. Select this setting when you feel that the result is too light. Note The Brightness control is dimmed and disabled after selecting Use ICM for Color Adjustment. 56

64 3 How to Use the Printer Driver Adjusting Sharpness Adjust the sharpness of an image if you feel that the overall appearance of the print result is too fuzzy. You can adjust the sharpness of the image by dragging the slider through four settings, left to 0 or right to 3. [0] Sharpness correction is not applied. [1-3] Sharpness processing is done. The higher the number selected, the sharper the image. Level Correction If you feel that the contrast level of the printed image is too low (no modulation of dark areas), use Level Correction adjustment to strength the contrast. With the Level Correction adjustment, the bright areas of the original become brighter and the dark areas become darker. To apply Level Correction, click the Level Correction checkbox on. When you do not need Level Correction, click to remove the checkmark. 57

65 How to Use the Printer Driver 3 Single Color Printing Use the Single Color setting to select one color to be used to print a color original. To print an original in one color, click the Single Color Setting checkbox on, and select the color to use. To release one color printing, click the Single Color Setting checkbox again to remove the check mark. Zebra Prints the image in black and white. Uses only black ink. Ash Prints the image with one grayscale color. Unlike Zebra, this setting uses all 6 inks to print. Rose Prints the image with one red color. Unlike Zebra, this setting uses all 6 inks to print. Sunset Prints the image with one purple color. Unlike Zebra, this setting uses all 6 inks to print. Ocean Prints the image with one blue color. Unlike Zebra, this setting uses all 6 inks to print. Forest Prints the image with one green color. Unlike Zebra, this setting uses all 6 inks to print. Shout Prints the image with one yellow color. Unlike Zebra, this setting uses all 6 inks to print. Nostalgia Prints the image with one sepia color. Unlike Zebra, this setting uses all 6 inks to print. Note The Detailed Settings are dimmed and disabled when Zebra is selected. All the selections for single color setting become dimmed and disabled after you remove the checkmark of the Single Color Setting checkbox. 58

66 3 How to Use the Printer Driver Adjusting Color Balance and Density Use Color Balance to adjust the balance of each color (Cyan, Magenta, Yellow, Black) and the overall density of the image. 1 Click the Detailed Settings button. The Detailed Settings dialog box opens. Drag each slider to select the density for Cyan, Magenta, Yellow, and Black. 2 Select density setting in the range The center is default (0). Move the slidebar to the left to lighten and to the right to darken. Use a box on the left of the slidebars to specify the density by entering numbers with the keyboard. Also, clicking the arrows on both sides of the slidebar can decreases or increases the setting by 1. Drag the Density slider left or right to determine the overall density of the image. 3 Select density setting in the range The center is default (0). Move the slidebar to the left to lighten and to the right to darken. Use a box on the left of the slidebars to specify the density by entering numbers with the keyboard. 59

67 How to Use the Printer Driver 3 4 Click the OK button. The color balance and density settings are saved. Note The Detailed Settings are dimmed and disabled when Zebra is selected for the Single Color Setting. To restore all the color balance and density to the default settings (0), click the Defaults button. 60

68 3 How to Use the Printer Driver 3.5 Using the Utility Sheet Use the Utility sheet to perform printer maintenance and to set up the energy save feature. The Utility sheet can be opened and used even when the Status Monitor is running. (1) (6) (2) (3) (4) (5) (7) (8) (1) Cleaning Normal Cleaning Clean the printhead. (2) Deep Cleaning Deep Cleaning Perform the deep cleaning of the printhead. (3) Printhead Position Adjustment 5.2 Adjusting the Printhead Position Adjust the position of the printhead. (4) Sleep Switch to the Sleep mode. (5) Sleep Timer Setting Set the Sleep mode (Power-saving mode) timers. (6) Resets the ink level warning display 5.4 Resetting the Ink Level Warning Display Reset the ink level warning display. (7) Start Status Monitor 4.1 Displaying the Status Monitor Display the Status Monitor. (8) Special Settings Perform special settings (normally not used). 61

69 How to Use the Printer Driver 3 Note To open the Utility sheet, open the printer driver from the Start menu on the Windows desktop and display the printer Properties dialog box. If you open the printer driver from a software application, you will not be able to display the Utility sheet. Switching to the Sleep Mode Click the Sleep button to put the printer in the sleep mode. Note You cannot put the printer in the sleep mode during a print job. You can also put the printer in the sleep mode by pressing the STANDBY button on the operation panel. After the printer remains idle in the normal operation for certain time period, the printer automatically enters the sleep mode. The printer leaves the sleep mode and returns to normal operation mode (printing available) when one of the following events occurs. Pressing the STANDBY button. Starting a print job on the computer. Starting cleaning or other procedure on the computer. 1 Click the Sleep button. A confirmation dialog box opens and prompts you with a message. Click the Yes button. 2 After the printer completes the shutdown process, the the printer enters the sleep mode. STANDBY lamp goes out and 62

70 3 How to Use the Printer Driver Changing the Sleep Timer Setting The Sleep Timer Setting prescribes the length of time that the printer remains idle (without a button press on the operation panel or without receiving a print job) before it enters the sleep mode automatically. Note You cannot change the Sleep Timer Setting during a print job or when an error occurs. The factory default of the Sleep Timer Setting is 5 minutes, but after the driver installation the timer is re-set for 2 hours. 1 Click the Sleep Timer Setting button. The Sleep Timer Setting dialog box opens. 2 Drag the slider left or right to change the period. The range of the timer settings is 1 to 60 minutes. You can also move the slide to Default to set the timer for 2 hours. 3 Click the Send button. A confirmation dialog box opens and prompts you with a message. 4 Click the Yes button. This completes changing the sleep timer setting. 63

71 How to Use the Printer Driver 3 Using Special Settings Normally, you will not need to use Special Settings. Use these special settings only to adjust the printer when it is not performing well in extreme conditions. Two items are provided under the Special Settings. High Precision Text Mode Select to correct black characters that appear too bold because of ink running and spreading. Low Temperature Print Mode Select when the printer is being operated at low temperature. Note The Special Settings cannot be set during a print job or when an error occurs. Under normal circumstances the Special Settings checkbox should remain off. The Low Temperature Print Mode especially should remain off and be used only when necessary since this consumes a large amount of ink. Using the High Precision Text Mode may cause poor balance in the dark areas of images and cause other image problems. Using the Low Temperature Print Mode may have little effect on print quality if the room temperature is significantly lower than 15 C (59 F). To release all the Special Settings (remove the checkmarks) and restore them to their defaults, click the Defaults button, and then click the Send button. 1 Click the Special Settings button. The Special Settings dialog box opens. 2 Click on the checkbox of the desired feature so that it is checked. 64

72 3 How to Use the Printer Driver 3 Click the Send button. A confirmation dialog box opens and prompts you with a message. 4 Click the Yes button. The selected feature is enabled. 5 Click the Close button. 65

73 4 How to Use the Status Monitor Use the Status Monitor to monitor the status of the printer and status of print jobs in progress. 4.1 Displaying the Status Monitor This section describes how to start and display the Status Monitor. Starting the Status Monitor Follow the procedure below to start the Status Monitor. Note With default, Status Monitor starts automatically every time a print job starts. You can also start the Status Monitor as soon as Windows starts up by selecting the specific function in a menu. You can store the Status Monitor normally in the taskbar or the task tray and display it only if an error occurs. How to Start and Display the Status Monitor 1 Display the Utility sheet in the Canon CX 350 Properties dialog box then click Start Status Monitor. 66

74 4 How to Use the Status Monitor The Status Monitor starts. How to Start and Display the Status Monitor The method to start and display the Status Monitor can be set. Start Options Use either method described below to set the start method. Start During Printing The Status Monitor automatically starts and displays when a print job starts. The Status Monitor closes automatically when the print job ends. (This is the default setting.) Start With Windows The Status Monitor Starts when Windows starts. 67

75 How to Use the Status Monitor 4 View Options Use one of the methods described below to set the display method. Start With Popup Open and display the Status Monitor window. (This is the default setting.) Minimize at Start Minimize and store the open Status Monitor window on the taskbar. Start at Task Tray Create an icon for the open Status Monitor window and stores the icon in the task tray. Always Show on Top Always display the open Status Monitor window in the foreground even when the windows of other software applications are open. Follow the procedure below to select the display method. 1 Open the Start menu and select the desired start option. Click either Start During Printing or Start With Windows. A dot symbol ( ) marks the currently selected item. 68

76 4 How to Use the Status Monitor 2 Open the View menu and select the desired option. Click Start With Popup, Minimize at Start, or Start at Task Tray. A dot symbol ( ) marks the currently selected item. If you want the window to display always on the top, click Always Show On Top to attach the checkmark at the beginning of the name of this selection. This setting has no connection with the other settings on the View menu. If you select Always Show on Top with Windows XP or Windows 2000, the Status Monitor will appear semi-transparent on the screen. Even if you select Minimize at Start or Start at Task Tray, the Status Monitor will pop up and display a message when an error occurs. If you click the minimize button in the pop-up window, you can restore Status Monitor to the task bar. 69

77 How to Use the Status Monitor Using the Status Monitor Use the Status Monitor to not only monitor the status of print jobs in progress but also monitor the status of the printer and the level of the ink supply. (1) (4) (2) (3) (5) (6) (1) Graphic image of the printer status Graphic image showing the current status of the printer. (2) Print Status The current status of the print job. (3) Cancel Print Job Cancel the print job in progress. (4) Status Information Messages to inform you about the current status of the printer. (5) Detailed Status Display Open a separate window to display more information about the status of the printer. (6) Ink Information Displays the amount of ink remaining. 70

78 4 How to Use the Status Monitor Viewing the Print Status Use these features to monitor the progress of print jobs. Number of Pages Displays the number of document pages to print. Copies Displays the progress of printing the number of copies specified. When printing 10 copies of a 3-page document, for example, while the first page is printed you will see 0001/0010 to 0010/0010. The progress bar will display for each page as it is processed for printing. Cancel Print Job Button Click this button to cancel the print job in progress. Once the current page is printed, the print job will be canceled. Note If the print job does not stop even after clicking Cancel Print Job, press the RESET button on the printer operation panel to cancel the job and reset the printer. 71

79 How to Use the Status Monitor 4 Viewing the Printer Status Use these features to monitor the status of the printer. There are three types of images to keep you informed about the status of the printer. Displayed to indicate the normal mode. The printer is in the online mode and ready to print. Displayed when a warning has been issued. A warning message is displayed for the Status Information but printing can continue. Troubleshoot the problem as required. Displayed when a error has been issued. An error message is displayed for the Status Information, and printing cannot be done in this status. Troubleshoot the problem as required. Note If the Status Monitor has been minimized, or if it has been placed in the task tray, the Status Monitor will open only when an error occurs. 72

80 4 How to Use the Status Monitor Viewing the Status Information The Status Information indicates the status of the printer by displaying the following 4 icons and messages. Information Displays printer related information. Please confirm the content of the messages displayed here. Warning message Indicates that a warning has been issued for a problem that has occurred. Read and confirm the content of the message. Printing continues. Operator Call Error These errors are issued for a problem that requires your attention. Confirm the content of the message, and follow the required troubleshooting. Service Call Error These errors are issued for problems that cannot be solved by the user. Please turn the main power switch off. If the error occurs again after switching the printer off and on, make a note of the 4-digit error code, and contact your dealer or the nearest service center. Note If several errors occur at the same time, the most important error is displayed on the top of the list. 73

81 How to Use the Status Monitor 4 After you read the message displayed in the Status Information, follow the procedure below if you want to open another window to learn more details. Select the message to read, and click the Detailed Status Display button. 1 The description window opens and displays a description of the message and provides some troubleshooting advice. You can also double-click the item in the Status Information list to open the same information window. 74

82 4 How to Use the Status Monitor Viewing Ink Information Use these features to monitor the level of the ink supply in the ink cartridges. There are 6 colors of ink cartridges; Light Magenta (LM), Light Cyan (LC), Yellow (Y), Magenta (M), Cyan (C), and Black (Bk). Three icons are used to indicate the level of ink supply in each ink cartridge. Full There is sufficient ink in the ink cartridge. Low The ink supply is low, but printing can continue for a while. Empty The ink supply in the cartridge runs out. Replace the empty ink cartridge with a new one. Important Never replace an ink cartridge before the no ink error message appears. This could prevent the proper display of the Status Monitor ink information message. If you mistakenly replace an ink cartridge before the no ink error message is displayed, be sure to reset the ink level warning display. 5.4 Resetting the Ink Level Warning Display Never remove an ink cartridge unless you must replace it. This could shorten the life of the consumables. Note When ink runs low, a warning message is displayed in the Status Information. When the ink runs out, an error message is displayed. When the low ink message is displayed in the Status Information, you should obtain a new ink cartridge before the no ink error message appears. For details about how to obtain new ink cartridges, contact your local dealer or the nearest service center. 75

83 5 Printer Maintenance This chapter describes how to maintain the printer and keep it in good operating condition. 5.1 Cleaning the Printhead If your prints appear faint, this could mean that dust and paper dust have clogged the printhead. Clean the printhead to clear clogged nozzles. Normal Cleaning This section describes how to perform normal printhead cleaning. Note Before using this procedure, always make sure that the no ink error message is not displayed. The normal cleaning cannot be used while the printer is printing or after an error has occurred. Please remember that cleaning consumes ink. Clean the printhead only when necessary. If normal cleaning does not solve the problem, then use the printhead deep cleaning. Deep Cleaning 1 Display the Utility sheet in the Canon CX 350 Properties dialog box then click Cleaning. 76

84 5 Printer Maintenance A confirmation dialog box appears. 2 Click the Yes button. The cleaning begins. Deep Cleaning If you cannot solve the problem with the printer after normal cleaning, perform deep cleaning. Note Before this procedure, always make sure that the no ink error message is not displayed. Deep cleaning cannot be done during a print job or when an error is occurring. Deep cleaning consumes more ink than normal cleaning. Clean the printhead only when necessary. 1 Display the Utility sheet in the Canon CX 350 Properties dialog box then click Deep Cleaning. 77

85 Printer Maintenance 5 A confirmation dialog box appears. 2 Click the Yes button. Deep cleaning begins. Note If deep cleaning fails to solve the problem, the printhead may require replacement, or there could be some other problem. Contact your local dealer or call the nearest service center. 78

86 5 Printer Maintenance 5.2 Adjusting the Printhead Position Although the printer has already been adjusted for optimum performance upon installation, please adjust printhead position if you experience unexpected colors or other problems in your print results. The printhead adjustment procedure consists of printing a Printhead Position Adjustment Pattern, reading the pattern, and then making some simple adjustments to change the position of the printhead. Note Make sure that paper is loaded in the printer. Before this procedure, always make sure that no ink error message is not displayed. The printhead adjustment cannot be done while the printer is printing or after an error has occurred. 1 Display the Utility sheet in the Canon CX 350 Properties dialog box then click Printhead Position Adjustment. The Printhead Position Adjustment dialog box opens. 79

87 Printer Maintenance 5 2 Click the Print button. A confirmation dialog box appears. 3 Make sure that the printer is not operating, then click the Yes button. The two Printhead Position Adjustment Patterns are printed. 4 After the Printhead Position Adjustment Pattern prints successfully, click the Yes button. 80

88 5 Printer Maintenance 5 Verify the printed Printhead Position Adjustment Patterns. Check the lines to confirm if the ink ejects correctly or the specific printhead position is misaligned. Look at the columns for each color A to E and determine which horizontal line of each column aligns with black scale marks, and check the number of the line. The example below shows that the number of the most appropriate line in the Column E is +2. A B C D E A B C D E Look at the rows for each color F to J and determine which vertical line of each row aligns with black scale marks and check the number of the line. The example below shows that the number of the most appropriate line in the Row F is F G H I J F G H I J

89 Printer Maintenance 5 6 Adjusts the position of the printhead. Portrait Adjustment For the adjustment, select A then drag the slider to the number you checked in Step 5. Repeat this procedure for Columns B, C, D, and E. Be sure to adjust all the columns, A to E. You can also enter the number with the keyboard directly into the text box. You can also click or of the spinboxes to increase or decrease the settings by 1 with each click. Landscape Adjustment For the adjustment, select F then drag the slider to the number you checked in Step 5. Repeat this procedures for rows G, H, I and J. Be sure to adjust all the rows, F to J. You can also enter the number with the keyboard directly into the text box. You can also click or of the spinboxes to increase or decrease the settings by 1 with each click. 82

90 5 Printer Maintenance 7 Click the Send button. A message dialog box appears and asks you to confirm that you want to send the settings. 8 Click the Yes button. The position of the printhead is adjusted. 9 Click the Print button again to print the patterns and confirm that the printhead is adjusted correctly. Look at the printouts. If each color line of the patterns is aligned with 0, the adjustment is finished. If the patterns are broken or separated, repeat Steps 5 to 9 to correct the adjustment. 10 Click the Close button. A confirmation message appears. 11 Click the Yes button. Note Even if you open the Printhead Position Adjustment dialog box, you cannot adjust the printhead correctly unless you print the Printhead Position Adjustment Patterns. The settings are adjusted 16 to +16 in the vertical range and 12 to +12 in the horizontal range. Depending on the status of the current settings you may not be able to select some settings in the range. Set it in the range between the arrows, displayed on the slider scale. The position of black ink printhead nozzle is a benchmark for adjusting A to J, so it cannot be adjusted. Usually 0 (a reference value) is displayed and you cannot enter any value. 83

91 Printer Maintenance Replacing Ink Cartridges When the ink supply in an ink cartridge runs low, the Status Monitor displays a low ink message to alert you that ink is about to run out. You can continue to print, and when the ink supply is exhausted the no ink error will be displayed. There are 6 ink cartridges installed in the printer: Light Magenta (LM), Light Cyan (LC), Yellow (Y), Magenta (M), Cyan (C), and Black (Bk). Check the message displayed in the Status Monitor and replace the empty ink cartridge. Important Never replace an ink cartridge before the no ink error message appears. This could prevent the ink supply message from displaying correctly in the Status Monitor. If you mistakenly replace an ink cartridge before the no ink error message is displayed, be sure to reset the ink level warning display. 5.4 Resetting the Ink Level Warning Display Never remove an ink cartridge unless you must replace it. This could shorten the life of the consumables. Note As the printer can continue to print for a while after the Status Monitor displays the low ink message, you can continue to use the printer until the ink cartridge is exhausted. When the no ink error message appears, replace the empty ink cartridge with a new one. When the low ink message appears, please prepare a new ink cartridge before the no ink error message appears. For details about how to obtain new ink cartridges, please contact the dealer where you purchased the printer or the nearest service center. To maintain the best printing quality, please use only CX 350 ink cartridges. 84

92 5 Printer Maintenance The positions of the 6 ink cartridges are as shown below. Light Magenta (LM) Yellow (Y) Cyan (C) Light Cyan (LC) Magenta (M) Black (Bk) 1 Open the front door. If you try to install an ink cartridge in an incorrect position, the ink cartridge can not be inserted into the slot. Never attempt to force an ink cartridge into a slot. Store ink cartridges in a location where they are not exposed to direct sunlight. We recommend that ink cartridges be replaced every one year after installation in the printer. Never break the seal on the packing of an ink cartridge until you are ready to install it. 85

93 Printer Maintenance 5 2 Remove the empty ink cartridge. At the lower edge, press the lever down and slowly pull the ink cartridge to remove it. 3 Remove the new ink cartridge from its package. 86

94 5 Printer Maintenance 4 Pull a paper tag and remove it to peel off the tape. Important When you replace an ink cartridge, always pull the paper tag and peel off the tape and then install the cartridge in the printer. If you set the ink cartridge without peeling off the tape, this could damage the printhead. 5 Install the new ink cartridge. Push in the ink cartridge completely until the lever on the bottom side locks securely. Caution There are sharp pins in ink cartridge slots. Never put your fingers into this area. This could cause personal injury or damage the printer. 87

95 Printer Maintenance 5 6 Put the empty cartridge into a plastic bag and seal it. Handle the empty cartridge carefully when you place it into the plastic bag to prevent staining your clothing or the work area, then discard the bag and cartridge in accordance with local laws and regulations regarding the disposal of such items. 7 Close the front door. Note Replace an ink cartridge quickly. Promptly discard any ink cartridges that you have removed. Never apply excessive force nor drop an ink cartridge. Ink can stain clothing and the work area. Caution After installing an ink cartridge, do not remove it unless you must replace it. This could shorten the life of the consumables. Important 88

96 5 Printer Maintenance 5.4 Resetting the Ink Level Warning Display If you use the Status Monitor, you can confirm the level of the ink supply on your computer screen. 4 How to Use the Status Monitor We recommend that you decide to replace the ink cartridge by checking the both icons in Ink Information and messages in the Status Information. Please replace it after the no ink error message is displayed. Viewing Ink Information If you accidentally replace an ink cartridge before the no ink error appears, the printer may not be able to accurately report the ink supply. For example, the low ink massage may appear even when there is an ample amount of ink remaining in the cartridge. If that happens, you must reset the ink level warning display when you replace an ink cartridge. An ink detection system will be reset to match the actual ink volume and the detected value. Synchronization of ink supply messages and the actual ink level now works properly. Note Reset ink level only after you have replaced an ink cartridge after the appearance of low ink alert in the Ink Information or in the Status Information of the Status Monitor. Do not reset it if you do not replace a cartridge when the low ink alert appears, or you replace a cartridge after the no ink error message appears. Select Resets the ink level warning display immediately after installing the new cartridge. If you do not perform the procedure after just having installed the new cartridge, the next message may not accurately match the level of ink in the cartridge. For example, if you use the printer for a while after installing a new ink cartridge without resetting the ink level warning display, the no ink error may occur before the low ink message displays while ink remains in the cartridge. 89

97 Printer Maintenance 5 1 Display the Utility sheet in the Canon CX 350 Properties dialog box then click Resets the ink level warning display. The Resets the ink level warning display dialog box opens. If the dialog box does not open and the computer displays a message that Cannot detect the reset ink level warning display function for the connected printer. This function can be used after updating the firmware. you can use this function after updating the firmware. The Firmware Update Message Appears 2 Click the checkbox for the color of the ink cartridge that was replaced. Make sure the checkbox is marked. For example, if the Black and Light Cyan cartridges were replaced, these cartridges should be marked as shown below. 90

98 5 Printer Maintenance You can also click the checkboxes only for the color that showed the low ink message. Make sure that you mark only the color of the ink cartridges were replaced when the low ink message appears. Make sure not to check the checkboxes of ink cartridges that were not replaced even if you can click them. If there are ink cartridges that were replaced after the no ink error appears, you do not need to reset the ink level warning display. You may not be able to check the colors. (They may have been dimmed and disabled.) 3 Click the Send button. A confirmation dialog box appears. 4 Click the Yes button. The settings are sent to the printer. If the sending finishes successfully, another message dialog box appears. 5 Click the OK button. 91

99 Printer Maintenance Replacing the Residual Ink Receiver The residual ink receiver collects and holds the ink used during printhead cleaning and other residual ink. When the capacity of the residual ink receiver is nearly full, the Status Monitor displays a message that Residual ink receiver near full. You can continue to use the printer, but when the receiver becomes full another message will be displayed that Residual ink receiver full. When this message appears, replace the residual ink receiver with a new one. Important Never remove a residual ink receiver unless you must replace it. This could shorten the life of the consumables. Note Even though you can continue to use the printer after the Residual ink receiver near full message appears, you need to prepare a replacement for the residual ink receiver before the Residual ink receiver full message appears. For details about how to obtain a new residual ink receiver, contact your local dealer or the nearest service center. 1 Open the residual ink receiver cover and remove it. 92

100 5 Printer Maintenance 2 Remove the full residual ink receiver. Slowly pull the residual ink receiver toward you to remove it. 3 Remove the new residual ink receiver from its package. 93

101 Printer Maintenance 5 4 Install the new residual ink receiver. Push the new residual ink receiver completely into the printer. 5 Put the full residual ink receiver into a plastic bag and seal it. Handle the residual ink receiver carefully when you place it into the plastic bag to prevent staining your clothing or the work area, then discard it in accordance with local laws and regulations regarding the disposal of such items. 94

102 5 Printer Maintenance 6 Reattach the residual ink receiver cover and close it. Note Replace the residual ink receiver quickly. Promptly discard a residual ink receiver that you have removed. Never shake a full residual ink receiver and never subject them to heavy pressure. Ink can stain clothing and the work area. Caution Never remove a residual ink receiver unless you must replace it. This could shorten the life of the consumables. Important 95

103 Printer Maintenance Cleaning the Printer As the printer is used, ink and paper dust will collect inside the printer. If the interior of the printer becomes dirty, this will cause prints to become dirty or interfere with smooth paper feeding. Clean the printer periodically to keep the printer in optimum working condition. Dampen a clean cloth in a weak solution of water and detergent, wring it out thoroughly, then use it to clean the exterior covers of the printer. Warning Use only a slightly damp cloth, thoroughly wrung out, to clean the printer interior. Never use alcohol, thinner, benzene or any other flammable liquids. This could cause a fire or serious electrical shock. Caution Before cleaning the printer, switch it off and disconnect the power plug from the power source. This can prevent personal injury or damage the printer if you make a mistake during cleaning. Never touch the parts around the printhead shaded blue in the illustration below. This could damage the printer or cause personal injury. There are sharp pins in ink cartridge slots. Never put your fingers into this area. This could cause personal injury or damage to the printer. 96

104 5 Printer Maintenance 1 Turn the main power switch off. Important Before you switch the printer off, make sure that the printer is not operating, press the STANDBY button on the operation panel to put the printer in the sleep mode, then press the main power switch. Switching the Printer Off Completely Never turn off the main power switch during a print job. This could cause damage because the printhead cannot return to the home position. Ink can stain clothing and the work area. 2 Remove the plug of the power cord from the power supply. 97

105 Printer Maintenance 5 3 Open the front door. 4 Open the PHS door. Pull up the PHS open lever to open the PHS door. 98

106 5 Printer Maintenance 5 Use a slightly damp, thoroughly wrung out cloth to remove dust and paper dust from the transport unit. Never use a paper towel or tissue paper. Shreds of paper or paper dust could damage the printer. 99

107 6 Troubleshooting This section describes how to troubleshoot problems when the printer is not operating correctly. If you cannot solve the problem by following these troubleshooting procedures, please contact the dealer where you purchased the printer or the nearest service center. 6.1 Error or Warning Messages 6.2 Paper Jams 6.3 Printer Not Operating Correctly 6.4 Print Results Are Unsatisfactory 6.1 Error or Warning Messages The Status Monitor will display a warning or error message when a problem occurs in the printer while it is idle or during a print job. The Status Monitor will not only display the message, but will also open a window to provide more detailed information about the error and offer some suggestions for troubleshooting the problem. 4.2 Using the Status Monitor Error Messages Error Message Problem Solution PHS door open. Feeder cover open error. The PHS door is open. Feeder cover is open. Close the PHS door and make sure that it is tightly closed. Close the feeder cover and make sure that it is tightly closed. Front door open. Front door is open. Close the front door and make sure that it is tightly closed. Feed error. The paper is not fed correctly from the feeder lift tray. Open the feeder cover and remove the jammed paper. 100

108 6 Troubleshooting Error Message Problem Solution No (Color) ink. Replace the empty ink cartridge with a new one. Residual ink receiver set error. Residual ink receiver full. Paper size error. Paper jam. Paper overloaded. Paper load error. The ink cartridge of the displayed color (Light Magenta, Light Cyan, Yellow, Magenta, Cyan or Black) is empty. The residual ink receiver is not set correctly. The residual ink receiver is full. The paper loaded in the feeder lift tray is not the same size as the size selected in the software application or the printer driver. Paper is jammed inside the printer. The amount of paper loaded in the feeder lift tray is over the limit. The paper is not loaded correctly in the feeder lift tray. 5.3 Replacing Ink Cartridges Reset residual ink receiver and make sure that it is mounted correctly. 5.5 Replacing the Residual Ink Receiver Replace the old residual ink receiver with a new one. 5.5 Replacing the Residual Ink Receiver Check the paper size settings. Open the PHS door and remove the jammed paper. 6.2 Paper Jams Check the stacker and make sure that it is installed correctly. Attaching the Stacker Open the feeder cover and make sure that the top of the stack is not higher than the arrow that the load limit mark shows. load limit mark Reload the paper and try again. No paper. No paper loaded. Load paper in the feeder lift tray. 101

109 Troubleshooting 6 Error Message Problem Solution Bi-Directional Communication Not possible Model other than CX 350 connected. The computer and the printer cannot use bi-directional communication. Printer other than CX 350 is connected, or the port setting is wrong. Make sure that the computer and the printer USB cable connections are tight. Switch off the printer and computer, restart them both, then try to print job again. If you are using a USB hub, disconnect the cable from the hub, connect it to the computer directly, then try the print job again. If these measures do not solve the problem, replace the USB cable with a new one then try to print again. Make sure that the computer and printer USB cable connections are tight. Switch off the printer and computer, restart them both, then try to print job again. If you are using a USB hub, disconnect the cable from the hub, connect it to the computer directly, then try the print job again. If these measures do not solve the problem, replace the USB cable with a new one then try to print again. Open the printer driver Properties and make sure that the port setting is correct. If the port setting is not correct, shut down Windows, switch off the computer, then reconnect to the selected port. Follow the procedure below to check the port setting. For Windows XP, Windows 2000 Open the printer driver Properties window then click the Ports tab. If you are using a USB connection, make sure that LPT_USBnnn (nnn represents numbers) is selected for the port setting. For Windows Me Open the printer driver Properties window then click the Ports tab. If you are using a USB connection, make sure that LPT_USBn (where n are numbers) is selected for the port setting. 102

110 6 Troubleshooting Error Message Problem Solution Other Error Message (****) Service Call Error (28*2) Service Call Error (****) A coded error (where **** represents the number) occurred. (The content of **** represents the different number that will be displayed for each error.) These errors are issued for problems that cannot be solved by the operator. (The content of * represents a different number that will be displayed for each error.) These errors are issued for problems that cannot be solved by the operator. (The content of **** represents the different numbers that will be displayed for each error.) Follow the most appropriate procedure to solve the problem. The operator should switch the main power switch off. If the error occurs again after switching the printer off and on, make a note of the 4-digit error code, then contact the dealer where you purchased the printer or the nearest service center. Switch the main power switch off and make sure that the PHS stopper is set at the Operate position. If the error occurs again after switching the printer off and on, make a note of the error code (28*2), then contact the dealer where you purchased the printer or the nearest service center. The operator should switch the main power switch off. If the error occurs again after switching the printer off and on, make a note of the 4-digit error code, then contact the dealer where you purchased the printer or the nearest service center. 103

111 Troubleshooting 6 Warning Messages Warning message Problem Solution (Color) ink Low. (Color) Head Overheated. Residual ink receiver near full. Other Warning Message (****) Ink supply in the ink cartridge of the displayed color (Light Magenta, Light Cyan, Yellow, Magenta, Cyan or Black) is low. The printhead of the displayed color (Light Magenta, Light Cyan, Yellow, Magenta, Cyan or Black) is overheated. The residual ink receiver is nearly full of ink. A coded warning (where **** represents the number) occurred. (The content of **** represents the different numbers that will be displayed for each warning.) You can continue to print, but prepare a new ink cartridge before the ink cartridge becomes empty. For details about how to obtain new ink cartridges, please contact the dealer where you purchased the printer or the nearest service center. Please remember that if you replace an ink cartridge with a new one before the no ink error message appears, the ink supply messages will not be able to accurately report the ink supply messages, and the low ink message may appear soon even when there is an ample amount of ink remaining in the cartridge. If this happens, immediately after installing the new ink cartridge be sure to reset the ink level warning display to remove the low ink message. 5.4 Resetting the Ink Level Warning Display The printer will resume printing as soon as the temperature lowers just wait for printing to resume. You can continue to print, but make sure that you obtain a new residual ink receiver before the residual ink receiver becomes full. For details about how to obtain a new residual ink receiver, contact your local dealer or the nearest service center. Follow the most appropriate procedure for the warning to solve the problem. 104

112 6 Troubleshooting 6.2 Paper Jams If paper jams while the printer is printing, the printer will stop and the Status Monitor will display a paper jam message. Follow the procedure below to remove the jammed paper. Caution Never touch the parts around the printhead shaded blue in the illustration below. This could damage the printer or cause personal injury. 1 Open the front door. 105

113 Troubleshooting 6 2 Open the PHS door. Pull up the PHS open lever to open the PHS door. 3 Remove the jammed paper from the transport unit. Slide the paper toward the stacker then remove it. 106

114 6 Troubleshooting 4 Close the PHS door, then close the front door. Caution Never touch the feeder lift tray while it is moving, and never place your hand under the tray. This could damage the printer or cause personal injury. Note If paper is jammed in the feeder slot, open the feeder cover then remove the paper. If the stacker is not inserted correctly, this could cause paper to jam. Check the stacker and make sure that it is installed correctly. Attaching the Stacker 107

115 Troubleshooting Printer Not Operating Correctly Check the following points if the printer is not operating correctly. Power off Check Point Main power switch is at the off (O) position. Printer power cord unplugged. Power supply not providing power. Solution Press main power switch to the on position ( ). Make sure that the power cord is plugged in completely. Connect another device to the power supply to confirm that the outlet is providing power. If you cannot restore the printer to normal operation, call the dealer where you purchased the printer or contact the nearest service center. Printer Does Not Start or Printer Stops During Print Jobs Check Point Front door is open. Feeder cover is open. Printer is not connected to the computer. The USB cable is too long. Paper is not loaded correctly. The ink cartridges are not installed correctly. The CX 350 printer driver is not selected on the computer. Print data contains an image with a large capacity. Solution Close the front door and make sure that it is closed tightly. Close the feeder cover and make sure that it is closed tightly. Check a USB cable and make sure that it is connected to the printer and the computer. Avoid using USB cables longer than 3 m (9.8 ft.). Load paper correctly. 1.4 Loading Paper Check the ink cartridges and make sure that they are installed correctly. 5.3 Replacing Ink Cartridges Make sure that the CX 350 Printer is selected when you start the print job. If you see the DATA lamp flashing, this means that data is processing. Wait for the processing to finish. 108

116 6 Troubleshooting Check Point The printer has been printing for a long period. The print destination port setting is wrong. RAW is not selected as the spool file format for the data. The problem is occurring on the computer. Solution If the printer prints for a long period the printhead may overheat. To protect the printhead the Status Monitor will display a printhead overheated messages and stop the print job. Just wait for the printhead to cool down. Open the printer driver Properties and make sure that the port setting is correct. If the port setting is not correct, shut down Windows, switch off the computer, then reconnect to the selected port. Follow the procedure below to check the port setting. For Windows XP, Windows 2000 Open the printer driver Properties window then click the Ports tab. If you are using a USB connection, make sure that LPT_USBnnn (nnn represents the numbers) is selected for the port setting. For Windows Me Open the printer driver Properties window then click the Ports tab. If you are using a USB connection, make sure that LPT_USBn (where n represents the numbers) is selected for the port setting. Some spool file formats may not work well with the printer. For Windows XP, Windows 2000 Open the printer driver Properties, then click the Advanced tab. Click the Enable advanced printing features checkbox off, then under Spool print documents so program finishes printing faster select the Start printing after last page is spooled button. For Windows Me Open the printer driver Properties window then click the Details tab, then click the Spool Settings button to open the Spool Settings dialog box. Confirm that RAW is displayed for the Spool data format. And check if the Start printing after last page is spooled button is selected under Spool print jobs so program finishes printing faster. If these settings do not correct the problem, click Start printing after first page is spooled. Shut down the computer and switch it on again then try to print. Be sure to cancel the print job if it remains after the computer is restarted. 109

117 Troubleshooting 6 Paper is Not Feeding Correctly Check Point Solution Inappropriate paper size used. The paper should meet the following requirements: Width mm ( in.), Length mm ( in.), Thickness mm ( in.). Never use paper that does not fit in this range. This could damage the printer. The edge of the paper is folded or curled. If the leading edge of the paper is folded or curled it will not feed correctly. This could also cause a paper jam. The guide of the feeder lift tray is set at the incorrect position for the paper. The transport unit is dirty. If the guide is too tight or too loose, paper will jam inside the feeder cover or will skew and jam. 1.5 Adjusting to Paper Width If the unit is covered with paper dust or ink splatter, this could cause paper jams and other problems. Clean the printer periodically. 5.6 Cleaning the Printer 110

118 6 Troubleshooting Status Monitor Does Not Start Check Point The Status Monitor setting is incorrect. The computer and the printer cannot make bi-directional communication. Solution With some Status Monitor settings, printer errors will not be displayed and the Status Monitor will not start. Open the printer driver Utility sheet then click Start Status Monitor. Set the details after the Status Monitor starts. How to Start and Display the Status Monitor If the printer and the computer are not set for bidirectional communication, the Status Monitor will not open even when a print job starts. For Windows XP, Windows 2000 Open the printer driver Properties window, click the Ports tab, and make sure that the Enable bidirectional support checkbox is selected. For Windows Me Open the Printer driver Properties window, click the Details tab, then click the Spool Settings button to open the Spool Settings dialog box. Make sure that the Enable bi-directional support for this printer is selected. If the measures above do not solve the problem, uninstall the printer driver, then install the printer driver again. 111

119 Troubleshooting 6 A Low Ink Message Does Not Disappear Check Point You replaced the ink cartridge before the no ink error message appeared. Solution If the ink cartridge is replaced after the low ink message but before the no ink error message, the printer will not be able to accurately report the ink supply messages. If you forget and replace the ink cartridge before it is empty, immediately after installing the new ink cartridge be sure to reset the ink level warning display to remove the low ink message. 5.4 Resetting the Ink Level Warning Display If you have used the printer for a while without resetting the ink level display warning, you do not need to reset the warning any more and continue to use it until the no ink error message appears. When the no ink error message appears, replace the empty ink cartridge with a new one. The no ink error message as well as the low ink message will disappear. After you reset the ink level warning display, if the computer displays a message that tells you that the connected printer does not support the Resets Ink Level Warning Display function and this function can be used after the firmware is updated. Update the firmware first and perform the Resets Ink Level Warning Display procedure. For details about how to update the printer firmware, please contact the dealer where you purchased the printer or the nearest service center. 112

120 6 Troubleshooting The Firmware Update Message Appears Check Point The printer firmware requires an update. Solution If the computer displays a message that tells you that this function can be used after updating the firmware, update it to achieve full operation of the printer. It allows you to use the new functions. For details about how to update the printer firmware, please contact the dealer where you purchased the printer or the nearest service center. 113

121 Troubleshooting Print Results Are Unsatisfactory If the print results are not what you expect, confirm the following points. Random, Bizarre Characters Are Printing Check Point A USB cable is disconnected. The CX 350 printer driver is not selected on the computer. Solution Check a USB cable and make sure that it is connected to the printer and the computer. Make sure that the CX 350 Printer is selected when you start the print job. Print Quality Is Poor Check Point Streaks appear on the printout. White spots due to missing colors. Printout is faint. Solution If you are using the printer at low temperature, open the Utility sheet in the printer driver then select the Low Temperature Print Mode under the Special Settings item. Using Special Settings Open the Utility sheet of the printer driver and perform printhead cleaning. Normal Cleaning If normal cleaning does not solve the problem, then perform deep cleaning. Deep Cleaning If deep cleaning fails to solve the problem, contact the dealer where you purchased the printer or contact the nearest service center. Do the procedures for the two check points above, Streaks appear on the printout or White spots due to missing colors. 114

122 6 Troubleshooting Check Point Misalignment of colors appears. Black characters appear to be thick. The characters printed with black ink appear blurred. Overall appearance of the printed output is not satisfactory. Solution Open the Utility sheet of the printer driver and perform Printhead Position Adjustment. 5.2 Adjusting the Printhead Position If you are using the printer at low temperature, open the Utility sheet in the printer driver then select the Low Temperature Print Mode under the Special Settings item. Using Special Settings Open the Utility sheet in the printer driver, then select the High Precision Text Mode under the Special Settings item. Using Special Settings Make sure that Canon Specialty Paper is used. Determine which is the correct print side. If you are using paper that cannot be printed on both sides, printing on the back will result in poor print quality. Printed Colors Appear Strange Check Point Wrong colors are printed. Overall appearance of the printed output is not satisfactory. Image is too bright or too dark. Image is too pale or too dark. Solution Open the printer driver and adjust Color Adjustment, Brightness, Level Correction from the Color sheet. 3.4 Using the Color Sheet You should also open the Control Panel, click the Display icon, and check the settings for your computer monitor. If the wrong display type is selected, or if the gamma coefficient selection is incorrect, colors will not be displayed correctly on the monitor. Make sure that Canon Specialty Paper is used. Determine which is the correct print side. If you are using paper that cannot be printed on both sides, printing on the back will result in poor print quality. Open the Color sheet in the printer driver and adjust Brightness and/or Level Correction. Level Correction Open the Color sheet in the printer driver and adjust the density under the Detailed Settings. Adjusting Color Balance and Density 115

123 Troubleshooting 6 Image is faint. Check Point Solution Open the Color sheet in the printer driver and adjust the Sharpness. Adjusting Sharpness Printing In One Color Check Point The printer driver is set to print in single color. The software application is set up for single color printing. Solution Open the Color sheet in the printer driver and check the Single Color Setting. Single Color Printing Some software applications may allow you to print in one color. Check the print settings in the software application on the computer. 116

124 7 Other Important Information 7.1 Moving the Printer Be sure to follow the correct procedure below when you move the printer to another location. 1 Make sure that the main power switch is at the on position ( ). If it is off, switch the main power switch to on. 2 Open the feeder cover. The feeder lift tray lowers automatically. Wait till it stops. Caution Never touch the feeder lift tray while it is moving, and never place your hand under the tray. This could damage the printer or cause personal injury. 3 Remove the paper from the feeder lift tray, then close the feeder cover. 4 Press the STANDBY button on the operation panel to switch the STANDBY lamp off and put the printer in the sleep mode. 5 Press main power switch to the off position (O). Important Before you switch the printer off completely, always press the STANDBY button to put the printer in the sleep mode, then press the main power switch. 6 Disconnect the power cord and a USB cable, then remove the stacker. 117

125 Other Important Information 7 Set the PHS stopper to the Transport position. 7 Never move or ship the printer with the PHS stopper at the Operate position. This could damage the printhead. Important Before you move or ship the printer, move the PHS stopper to the Transport position. After the printer has been moved, be sure to move the stopper back to the Operate position. 118

126 7 Other Important Information 8 Pick up the printer and move it. Caution The printer weighs 13 kg (28.6 lb.). When you lift the printer, be sure to hold it at the front side. If you strain to lift the printer, you could drop the printer and hurt yourself. To avoid dropping the printer and causing personal injury, never grip the printer by the feeder cover or the stacker. 9 Move the PHS stopper to the Operate position. 119

127 Other Important Information 7 10 Connect the USB cable to the printer and then connect it to the computer. 11 Connect the power cord then attach the stacker. 12 Press main power switch to the on position ( ). If you switch the printer on with the PHS stopper set at the Transport position, the ERROR lamp on the printer will light and the Status Monitor will issue a Service Call error (28*2) to alert you that an unrecoverable error has occurred. Switch the main power switch off, move the PHS stopper to the Operate position, then turn the main power switch on. 13 When the STANDBY lamp lights to indicate normal operation mode, open the feeder cover and load paper. Caution Never touch the feeder lift tray while it is moving, and never place your hand under the tray. This could damage the printer or cause personal injury. 14 Adjust the Printhead Position. Caution You do not need to remove the ink cartridges before you move or ship the printer. If you remove the ink cartridges before you move the printer, ink could leak from the pins in the slots and cause stains to your clothing or inside the printer. 120

128 7 Other Important Information 7.2 Software Uninstallation This section describes how to uninstall the printer driver from your computer. For details about how to uninstall the User s Guide, please refer to the Start Guide. 1 Disconnect the USB cable from the printer and the computer. Make sure that the printer is not printing, switch off the printer main power switch, and then disconnect the USB cable. Switching the Printer Off Completely 2 On the desktop click the Start button, select Programs, select Canon CX 350, then select Printer Driver Uninstalling. The uninstaller starts. 3 Make sure that the printer is not connected to the computer, then click the Start button. The printer driver is uninstalled. 121

129 Other Important Information 7 4 Click the Finish button. Note If you intend to reinstall the printer driver, first switch the computer off then switch it on again. 122