Foldaways. GFA Series. 1U Rack-Mount FoldAways with LCD Monitor, Keyboard, Touchpad; 8-Port KVM Switch on Qualified Models USER S MANUAL

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1 Foldaways GFA Series 1U Rack-Mount FoldAways with LCD Monitor, Keyboard, Touchpad; 8-Port KVM Switch on Qualified Models USER S MANUAL VER. 1.0C MAY 2008 No part of this manual may be reproduced without permission CyberResearch, Inc Business Park Dr., Branford, CT USA (9am to 5pm EST) FAX:

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3 CyberResearch Foldaways GFA Series Copyright 2008 All Rights Reserved. May 29 th 2008 The information in this document is subject to change without prior notice in order to improve reliability, design, and function and does not represent a commitment on the part of CyberResearch, Inc. In no event will CyberResearch, Inc. be liable for direct, indirect, special, incidental, or consequential damages arising out of the use of or inability to use the product or documentation, even if advised of the possibility of such damages. This document contains proprietary information protected by copyright. All rights are reserved. No part of this manual may be reproduced by any mechanical, electronic, or other means in any form without prior written permission of CyberResearch, Inc. Trademarks CyberResearch, and GFA Series, are trademarks of CyberResearch, Inc. Other product names mentioned herein are used for identification purposes only and may be trademarks and/or registered trademarks of their respective companies. NOTICE CyberResearch, Inc. does not authorize any CyberResearch product for use in life support systems, medical equipment, and/or medical devices without the written approval of the President of CyberResearch, Inc. Life support devices and systems are devices or systems which are intended for surgical implantation into the body, or to support or sustain life and whose failure to perform can be reasonably expected to result in injury. Other medical equipment includes devices used for monitoring, data acquisition, modification, or notification purposes in relation to life support, life sustaining, or vital statistic recording. CyberResearch products are not designed with the components required, are not subject to the testing required, and are not submitted to the certification required to ensure a level of reliability appropriate for the treatment and diagnosis of humans. CyberResearch, Inc. 25 Business Park Drive P: (203) ; F: (203) Branford, CT USA iii

4 GFA Series CyberResearch Foldaways GFA Series Revision # Description Date of Issue 1.0C Initial Release May 29 th 2008 iv Copyright 2008 CyberResearch, Inc.

5 CyberResearch Foldaways GFA Series How to use this manual... vii Introduction... 1 On-Screen Display(OSD Menu)... 1 Automatic Mouse Conversion... 2 High Video Quality... 2 Features... 2 Installation... 4 Device Connection... 4 Specifications... 5 Dimensions Display Display GFA 1x18B series (with 8 port KVM switch)11 GFA 1x10 series (without KVM switch ) LCD Monitor OSD Operation Control Functions Description Menu & Δ : Select key & + : decrement & increment / Brightness Control keys : Power switch Adjusting the Monitor Adjustment Procedure OSD Main Menu CyberResearch, Inc. v 25 Business Park Drive P: (203) ; F: (203) Branford, CT USA

6 GFA Series CyberResearch Foldaways Auto Adjust Option KVM OSD (On-Screen-Display) Operation Hot-key commands vi Copyright 2008 CyberResearch, Inc.

7 CyberResearch Foldaways GFA Series How to use this manual This manual covers the foldaway models listed in the table below. Please note which models below have incorporated KVM switch. Throughout this manual, units with built-in KVM switch are referred to collectively as, GFA 1x18B and units without the KVM switch are referred to collectively as, GFA 1x10. Model # Description 1U Rack-Mount FoldAway with 19" LCD GFA 1910B Monitor, Keyboard, and Touchpad 1U Rack-Mount FoldAway with 19" LCD GFA 1918B Monitor, Keyboard, Touchpad, and 8-Port KVM Switch 1U Rack-Mount FoldAway with 17" LCD GFA 1710B Monitor, Keyboard, and Touchpad 1U Rack-Mount FoldAway with 17" LCD GFA 1718B Monitor, Keyboard, Touchpad, and 8-Port KVM Switch 1U Rack-Mount FoldAway with 15" LCD GFA 1510A Monitor, Keyboard, and Touchpad 1U Rack-Mount FoldAway with 15" LCD GFA 1518B Monitor, Keyboard, Touchpad, and 8-Port KVM Switch CyberResearch, Inc. 25 Business Park Drive P: (203) ; F: (203) Branford, CT USA vii

8 GFA Series CyberResearch Foldaways viii Copyright 2008 CyberResearch, Inc.

9 CyberResearch Foldaways GFA Series Introduction Overview The GFA 1x18B built-in 8 port KVM switch (GFA 1x10 without 8 port KVM switch). It allows you to access multiple computers (8 maximum) from a 1U, integrated keyboard, mouse and monitor. There is no interface card or software to configure. Installation is as easy as connecting cables to the GFA 1x18B switch and your computers. Operation is as simple as pressing a button, entering hot-key command and navigating through the user-friendly on-screen menu (OSD). It increases the productivity of server and computer management. The KVM switch is independent of the computer operating system, allowing the attached computers to run different applications. On-Screen Display(OSD Menu) The GFA 1x18B has two OSD screens, one is for LCD monitor use (please see the below paragraph to learn more to configure your LCD monitor setting), the other is KVM OSD screen This allows you to name your computers, switch to a desired computer from a list, configure settings with easy-to-use menus, view the name of the selected computer on screen with programmable time interval, etc. Additionally, the OSD displays the system status throughout operation. The latest onscreen display technology ensures seamless menu operation between computers of different VGA resolutions and smooth switching without leaving residual characters on the screen. CyberResearch, Inc Business Park Drive P: (203) ; F: (203) Branford, CT USA

10 GFA Series CyberResearch Foldaways Automatic Mouse Conversion This technology enables you to connect computers with either PS/2 or serial ports to the GFA 1x18B KVM switch, and control the computers from one PS/2 mouse. With a special mouse adapter connected to a computer using serial mouse, the KVM switch automatically identifies the mouse and switch to proper mouse protocol. High Video Quality The GFA 1518B & GFA 1510A: 15 TFT LCD monitor, max. resolution is 1024x768; The GFA 1718B & GFA 1710B: 17 TFT LCD monitor, max. resolution is 1280x1024; The GFA 1918B & GFA 1910B: 19 TFT LCD monitor, max. resolution is 1280x1024. Color depth reaches 16.7M. Automatic adjustment allows quick and accurate tuning of LCD adjustments. Features Supports both PS/2 and serial mouse Cascade configuration expands system capability Auto-scan automatically selects computers sequentially Supports Microsoft IntelliMouse Hot-key functions allow easy computer access Keyboard states automatically saved and restored when switching computers 2 Copyright 2008 CyberResearch, Inc.

11 CyberResearch Foldaways GFA Series Operating system independent, transparent to all applications Plug and play system configuration Keyboard and mouse can be hot plugged at any time LCD panel size: 15 & 17 & 19 High XGA resolution 1024x768x16.2M ( for 15 ) And high SXGA resolution 1280x1024x16.7M ( for 17 & 19 ) DDC2B compatible 88key keyboard + 17key numeric keypad.. Standard 19 Rack mounting accessories CyberResearch, Inc Business Park Drive P: (203) ; F: (203) Branford, CT USA

12 GFA Series CyberResearch Foldaways Installation Device Connection The Monitor connected to the HD-DB-15 VGA port must be capable of synchronizing with the computer s video signal. Connect a PS/2 mouse and a keyboard to the CONSOLE port marked with a mouse and a keyboard respectively as shown in figure 1. Figure 1 KVM configuration Determine the channel address of each computer. For computers using PS/2 mouse, connect the computer s mouse and keyboard cables to the KVM switch s connectors marked with a mouse and keyboard at PC x side respectively, as shown in Figure 2. Figure 2 4 Copyright 2008 CyberResearch, Inc.

13 CyberResearch Foldaways GFA Series Specifications GFA 1518B / GFA 1510A GFA 1718B / 1710B GFA 1918B / 1910B Overall Dimension(HxWxD) 19 x 23.6 x 1.7 ( 597mm x 482.2mm x 43.5mm ) Shipping Weight: 15Kg 16Kg 16Kg Panel specifications LCD Display Effective area(mm) 15" TFT LCD panel 17" TFT LCD panel 19" TFT LCD panel Display x x x Display colors 16.2M colors 16.7M colors 16.7M colors Viewing Angle 70 / 70 / 65 / / 80 / 80 / / 80 / 80 / 80 Number of Pixels 1024x x x1024 Pixel pitch (mm) 0.297x x x0.294 Scan Frequencies Horizontal: 31.47K to 60KHz 31.47K to 68KHz 31.47K to 68KHz Vertical Power Input: 60Hz to 75Hz VAC(auto-sensing) Frequency: 48-62Hz Consumption max. (on) <30Watts <40Watts < 40Watts 1Watt ( Power saving off mode ) Video Connector 15pin Mini D-sub Video Signals CyberResearch, Inc Business Park Drive P: (203) ; F: (203) Branford, CT USA

14 GFA Series CyberResearch Foldaways Video: Sync Analog RGB 0.7Vp-p / 75Ω Separate Display Data Channel Compatibility: VESA DDC 2B Operations User Controls On/Off Power Button Menu ; Δ ; ; - ; + On Screen Display ( OSD ) Auto-adjustment ; Brightness ; Contrast ; Color temperature ; Color Balance ; Color User mode ; Color 6500K ; Color 9300K ; H-position ; V-position ; Phase ; Pixel clock ; Load default ; OSD off timer ; OSD H-position ; OSD V-position ; Exit Control Type: Compatibility Digital IBM and compatible, Apple Macintosh, NEC Environmental Limits Operating Temp: 32 to 104 F ( 0 to 40 C ) Storage Temp. -4 to 140 F ( -20 to 60 C ) Operating Humidity Storage Humidity 10 to 85%without Condensation 10 to 95% without Condensation Keyboard Key Total travel 88key adding 17 numeric keypad 3mm Typing force 60 ±20g 6 Copyright 2008 CyberResearch, Inc.

15 CyberResearch Foldaways GFA Series Key switch life 10Miliion life cycles Touch Pad Compatibility Mouse button Life cycle Industrial standard two key button > 1 million cycles Agency Approval EMI Safety Energy Saving Operating Humidity Storage Humidity FCC-A and CE UL, cul VESA DPMS 10 to 85% without Condensation 10 to 95% without Condensation CyberResearch, Inc Business Park Drive P: (203) ; F: (203) Branford, CT USA

16 GFA Series CyberResearch Foldaways Dimensions 15 Display 8 Copyright 2008 CyberResearch, Inc.

17 CyberResearch Foldaways GFA Series 17 Display CyberResearch, Inc Business Park Drive P: (203) ; F: (203) Branford, CT USA

18 GFA Series CyberResearch Foldaways 19 Display 10 Copyright 2008 CyberResearch, Inc.

19 CyberResearch Foldaways GFA Series GFA 1x18B series (with 8 port KVM switch) CyberResearch, Inc Business Park Drive P: (203) ; F: (203) Branford, CT USA

20 GFA Series CyberResearch Foldaways GFA 1x10 series (without KVM switch ) 12 Copyright 2008 CyberResearch, Inc.

21 CyberResearch Foldaways GFA Series LCD Monitor OSD Operation Control Functions The Monitor control functions are located on the lower side of the panel. They are shown in the previous page. The control key description Description Menu 1. MENU : Activate the on screen display function 2. : Down 3. Δ : Up 4. + : Increment / Brightness control 5. - : Decrement / Brightness control 6. : Power Switch Press the Menu key to activate the on screen display screen. It is a toggle key. Press twice to turn off the OSD. After 30 sec idle time, the OSD screen will automatically turn off. & Δ : Select key The two keys functions: When OSD screen is activated ( When "Menu" key is pressed), press the key let you to next sub-manu. When press the Δ key let you return to the previous manu. - & + : decrement & increment / Brightness Control keys The two keys have two sets of functions: When OSD screen is not activated, the two keys are used to adjust the brightness CyberResearch, Inc Business Park Drive P: (203) ; F: (203) Branford, CT USA

22 GFA Series CyberResearch Foldaways When OSD screen is activated ( When "Menu" key is pressed), the two keys are used to select the wanted adjustment items When into the item, the two keys are defined to decrease or increase the values of each selected item. : Power switch Use the power switch to turn ON or OFF power. We recommend turning your system power on first, then the LCD monitor. 14 Copyright 2008 CyberResearch, Inc.

23 CyberResearch Foldaways GFA Series Adjusting the Monitor The LCD monitor is designed to work with a range of compatible video adapters on the market. Due to the to fit the possible deviations between these video adapters, you may make some adjustments to the monitor for adapter used. Adjustment Procedure First, you must activate the OSD screen by pressing the MENU key, the menu will appear in the center of screen as below: OSD Main Menu 1. Pressing the OSD Menu button causes the following screen to appear: 2. Use the - & + key to select the desired change group then press key to the next sub-menu 3. Repeat the step 2 to select the changed item. 4. Press - & + to change the value. The OSD Main Menu CyberResearch, Inc Business Park Drive P: (203) ; F: (203) Branford, CT USA

24 GFA Series CyberResearch Foldaways Auto Adjust Option The Auto Adjust option lets the monitor determine and select the settings that are most appropriate for your system requirements. Provides you with the current display timing information. Brightness and Contrast Adjustment Adjust the Brightness value Adjust the Contrast value ( only valid when your color temperature set as user mode) Return to the previous Menu Color temperature adjustment Enable the srgb or disable the srgb User mode Let user change the RGB color value Execute the white balance function Red change Red gain for the color temperature (only valid when color temperature set at user mode ) 16 Copyright 2008 CyberResearch, Inc.

25 CyberResearch Foldaways GFA Series Green change Green gain for the color temperature (only valid when color temperature set at user mode ) Blue change Blue gain for the color temperature (only valid when color temperature set at user mode ) Set the color temperature to 6500K Set the color temperature to 9300K Adjust the screen size and screen quality Auto-adjust to the optimized display quality Change the screen viewing size Adjust phase tracking to reduce the display flicker Move the whole screen right or left Move the whole screen up or down Return to the previous Menu OSD setting CyberResearch, Inc Business Park Drive P: (203) ; F: (203) Branford, CT USA

26 GFA Series CyberResearch Foldaways Load the factory default setting Set OSD off timer Move horizontally the OSD location Move vertically the OSD location Set the graphic mode or text mode Return to the previous menu Exit the OSD screen Note: 1. No video When the monitor is ON and there is no video signal received, the following message will be displayed 2. Signal out of range When the frequency range of the signal is out of the Monitor s specifications, the display will show the following message Out of Range 18 Copyright 2008 CyberResearch, Inc.

27 CyberResearch Foldaways GFA Series KVM OSD (On-Screen-Display) Operation Figure 1: OSD screen illustration By hitting the left <CTRL> key twice within two seconds, you may see the 'Hotkey Menu' if it is enabled (an OSD option). Or, by hitting the left <CTRL> key three times within two seconds, you will see a 'KVM MENU' screen showing a list of the computers with corresponding channel addresses, names and status, see Figure 1. The channel address of the currently selected computer is displayed in red, same as the front indicator, to the right of the OSD title 'KVM MENU'. The color of a device name is green if it has power and is ready for selection (its corresponding front panel indicator is green), or the color is white as it has no power. OSD menu updates the CyberResearch, Inc Business Park Drive P: (203) ; F: (203) Branford, CT USA

28 GFA Series CyberResearch Foldaways color when it is activated. Use the <UP> and <DOWN> arrow keys to highlight a computer and the <ENTER> key to select it. Or, you may press <ESCAPE> to exit OSD and remove the OSD menu from the display; the status window returns to the display and indicates the currently selected computer or operating status. A triangle ( ) to the right of a name indicates the cascaded to a Slave; the number at the left of the triangle shows the number of ports the Slave has, i.e. 8 for GFA 1518B. <ENTER> key brings you one level down and another screen pops up listing the names of the computers on that Slave. The name of the Slave will be shown at the upper right corner of the OSD menu. It is useful to group computers and still be able to see the group name. An eye icon ( ) to the right of a name indicating the computer is selected to be monitored in Scan mode. In OSD, this mark can be switched on or off by function key <F2>. Press <ESCAPE> key to exit OSD and to return to the selected computer; the computer name is also shown on the screen. Function key <F1>:To edit name entry of a computer or a Slave. First, use the <UP> and <DOWN> arrow keys to highlight a channel then press <F1> followed by name entry. Valid characters are A ~ Z, 0 ~ 9 and the dash character. Lowercase letters are converted to uppercase ones. Press <BACKSPACE> to delete a letter one at a time. Non-volatile memory stores all name entries until you change, even if the unit is powered down. Function key <F2>: To switch the eye icon ( ) of a computer on or off. First, use the <UP> and <DOWN> arrow keys to highlight it, then press <F2> to switch its eye icon on or off. If Scan Type is 'Ready PC + ', only the power-on and eye icon selected computers will be displayed sequentially in Scan mode. Function key <F3>: To lock a device (a computer or a Slave) from unauthorized access, use Security. Security is effective for only one device (a computer or a Slave). To lock a device, use the <UP> and <DOWN> arrow keys to highlight it, then press <F3>. Now, enter up to 4 characters ( A ~ Z, 0 ~ 9, - ) followed by <ENTER> as new password. A Security-enabled device is marked with a lock ( ) following its channel number. To permanently disable the security function from a locked device, highlight it, press <F3> then enter the password. 20 Copyright 2008 CyberResearch, Inc.

29 CyberResearch Foldaways GFA Series If you want to access the locked device temporarily, simply highlight it and press <ENTER>, the OSD will ask you for the password. After entering correct password, you are allowed to use the device. This device is automatically re-locked once you switch to another one. During Scan mode, OSD skips the security-enabled device. NOTE: Only one device (a computer or a Slave) can be locked by this function at a time. If you forget the password, the only way to permanently disable the security function is to remove all possible power sources from the GFA 1518B. You need to turn off all computers and unplug all power adapters, then restart everything. Function key <F4>: More functions are available by hitting <F4>. A new screen pops up displaying more functions as described below. Most of them are marked with a triangle ( ) indicating there are options to choose from. Using the <UP> and <DOWN> arrow keys, select the functions and press <ENTER>. Available options will be shown in the middle of the screen. Again, using the <UP> and <DOWN> arrow keys to view options then press <ENTER> to select it. You can press <ESCAPE> to exit at any time. Auto Scan In this mode, the GFA 1518B automatically switches from one power-on computer to the next sequentially in a fixed interval. During Auto Scan mode, the OSD displays the name of the selected computer. When Auto Scan detects any keyboard or mouse activity, it suspends the scanning till activity stops; it then resumes with the next computer in sequence. To abort the Auto Scan mode, press the left <CTRL> twice, or, press any front button. Scan Type and Scan Rate set the scan pattern. Scan Type (<F4>:More\Scan Type) determines if scanned computers must also be eye mark selected. Scan Rate (<F4>:More\Scan Rate) sets the display interval when a computer is selected before selecting the next one. Manual Scan Scan through power-on computers one by one by keyboard control. Scan Type (<F4>:More\Scan Type) determines if scanned computers must also be eye mark selected. Press the up arrow key ( ) to select the previous computer and the down arrow key ( ) to select the next computer. Press any other key to abort the Manual Scan mode. CyberResearch, Inc Business Park Drive P: (203) ; F: (203) Branford, CT USA

30 GFA Series CyberResearch Foldaways Audio Stick An optional multimedia module can be LINKed to the back of each GFA 1X18B for selecting microphone and stereo speaker signals. There are two options for Audio Stick: ON and Off. When set to 'On', audio selection follows computer selection. When set to 'Off', audio selection stops following computer selection. It is useful if you want to listen to a particular computer's audio signal while operating other computers. The non-volatile memory stores the Audio Stick setting. Scan Type Ready PC + : In Scan mode, scan through power-on and eye mark selected computers. Ready PC: In Scan mode, scan through power-on computers. The non-volatile memory stores the Scan Type setting. Scan Rate Sets the duration of a computer displayed in Auto Scan mode. The options are 3 seconds, 8 seconds, 15 seconds and 30 seconds. The non-volatile memory stores the Scan Rate setting. Keyboard Speed The GFA 1X18B offers keyboard typematic setting that overrides the similar settings in BIOS and in Windows. Available speed options are Low, Middle, Fast and Faster as 10, 15, 20 and 30 characters/sec respectively. The non-volatile memory stores the Keyboard Speed setting. Hotkey Menu When you hit the left <CTRL> key twice within two seconds, the "Hotkey Menu" appears displaying a list of hot-key commands if the option is On. The 'Hotkey Menu' can be turned Off if you prefer not to see it when the left <CTRL> key is hit twice. The non-volatile memory stores the Hotkey Menu setting. CH Display Auto Off: After you select a computer, the channel address and name of the computer will appear on the screen for 3 seconds then disappear automatically. Always On: The channel address and name of a selected computer and/or OSD status displayed on the screen all the time. The non-volatile memory stores the CH Display setting. 22 Copyright 2008 CyberResearch, Inc.

31 CyberResearch Foldaways GFA Series Position The position of the selected computer name and/or OSD status displayed on screen during operation. The actual display position shifts due to different VGA resolution, the higher the resolution the higher the display position. The non-volatile memory stores the Position setting. UL as Upper Left, UR as Upper Right, LL as Lower Left, LR as Lower Right. MI as Middle, ESC: To exit the OSD, press the <ESCAPE> key. CyberResearch, Inc Business Park Drive P: (203) ; F: (203) Branford, CT USA

32 GFA Series CyberResearch Foldaways Hot-key commands Hot-key command is a short keyboard sequence to select a computer, to activate computer scan, etc. GFA 1x18B interprets keystrokes for hot-keys all the time. A hot-key sequence starts with two left <CTRL> keystrokes followed by one or two more keystrokes. A built-in buzzer generates a high-pitch beep for correct hot-key command; otherwise, one low-pitch beep for error and the bad key sequence will not be forwarded to the selected computer. The short form hot-key menu can be turned on as an OSD function (<F4>:more\Hotkey Menu) every time the left <CTRL> key is pressed twice. L-CTRL: is the <CTRL> key located at the left side of the keyboard. 1~8/A~H: are the number keys '1' ~ '8' at the upper row of the keyboard and character keys 'A' ~ 'H' case insensitive. Do not use the keypad at the right of the keyboard. To select a computer by hot-key command, you must know its channel address, which is determined by the GFA 1X18B connection. For a computer connected to a Master, its address is represented by the PC port label (1~8 or A~H). For a computer connected to a Slave, two characters represent its address. The first character is the channel address of the Master unit (1~8) and the second one is the channel address of the Slave (1~8 or A~H). Please note that only Master's 'PC 1' ~'PC 8' ports can be connected to a Slave. Left Ctrl + left Ctrl + 7 Selects a computer connected to port 7 of the Master. Left Ctrl + left Ctrl C Selects a computer connected to port C of a Slave connected to port 6 of the Master. To start Auto Scan, automatically scan power-on computers one by one at a fixed interval: left Ctrl + left Ctrl + F 1 When Auto Scan detects any keyboard or mouse activity, it suspends the scanning till activity stops; it then resumes with the next computer in sequence. The length of the Auto Scan interval (Scan Rate) is adjustable, see below. To abort the Auto Scan mode, press the left Ctrl key twice. Note: For OSD models, Scan Type determines whether eye mark is necessary during Auto Scan. 24 Copyright 2008 CyberResearch, Inc.

33 CyberResearch Foldaways GFA Series Manual Scan enables you to manually switch back and forth between power-on computers. left Ctrl + left Ctrl + F2 Press or to select the previous or the next computer in sequence. And, press any other key to abort the Manual Scan. Note: For OSD models, Scan Type determines whether eye icon is necessary during Manual Scan. To adjust Scan Rate which sets the duration before switching to the next computer in Auto Scan: left Ctrl + left Ctrl + F3 The GFA 1x18B sends one to four beeps indicating scan interval of 3, 8, 15 and 30 seconds respectively. To adjust keyboard typematic rate (characters/sec), this setting over-rides that of BIOS and any operating system: left Ctrl + left Ctrl + F4 The GFA 1x18B generates 1 to 4 beeps corresponding to 10, 15, 20 and 30 characters/sec respectively. Audio Stick An optional multimedia module can be LINKed to the back of each GFA 1x18B for selecting microphone and stereo speaker signals. There are two options for Audio Stick: ON and Off. When set to 'On', audio selection follows computer selection. When set to 'Off', audio selection stops following computer selection. It is useful if you want to listen to a particular computer's audio signal while operating other computers. left Ctrl + left Ctrl + F5 The GFA 1x18B generates 1 or 2 beeps corresponding to On and Off respectively. CyberResearch, Inc Business Park Drive P: (203) ; F: (203) Branford, CT USA

34 GFA Series CyberResearch Foldaways 26 Copyright 2008 CyberResearch, Inc.

35 CyberResearch Foldaways GFA Series Product Service Diagnosis and Debug CyberResearch, Inc. maintains technical support lines staffed by experienced Applications Engineers and Technicians. There is no charge to call and we will return your call promptly if it is received while our lines are busy. Most problems encountered with data acquisition products can be solved over the phone. Signal connections and programming are the two most common sources of difficulty. CyberResearch support personnel can help you solve these problems, especially if you are prepared for the call. To ensure your call s overall success and expediency: 1) Have the phone close to the PC so you can conveniently and quickly take action that the Applications Engineer might suggest. 2) Be prepared to open your PC, remove boards, report back-switch or jumper settings, and possibly change settings before reinstalling the modules. 3) Have a volt meter handy to take measurements of the signals you are trying to measure as well as the signals on the board, module, or power supply. 4) Isolate problem areas that are not working as you expected. 5) Have the source code to the program you are having trouble with available so that preceding and prerequisite modes can be referenced and discussed. 6) Have the manual at hand. Also have the product s utility disks and any other relevant disks nearby so programs and version numbers can be checked. Preparation will facilitate the diagnosis procedure, save you time, and avoid repeated calls. Here are a few preliminary actions you can take before you call which may solve some of the more common problems: 1) Check the PC-bus power and any power supply signals. 2) Check the voltage level of the signal between SIGNAL HIGH and SIGNAL LOW, or SIGNAL+ and SIGNAL. It CANNOT exceed the full scale range of the board. 3) Check the other boards in your PC or modules on the network for address and interrupt conflicts. 4) Refer to the example programs as a baseline for comparing code. CyberResearch, Inc Business Park Drive P: (203) ; F: (203) Branford, CT USA

36 GFA Series CyberResearch Foldaways Intentionally Blank 28 Copyright 2008 CyberResearch, Inc.

37 CyberResearch Foldaways GFA Series Warranty Notice CyberResearch, Inc. warrants that this equipment as furnished will be free from defects in material and workmanship for a period of one year from the confirmed date of purchase by the original buyer and that upon written notice of any such defect, CyberResearch, Inc. will, at its option, repair or replace the defective item under the terms of this warranty, subject to the provisions and specific exclusions listed herein. This warranty shall not apply to equipment that has been previously repaired or altered outside our plant in any way which may, in the judgment of the manufacturer, affect its reliability. Nor will it apply if the equipment has been used in a manner exceeding or inconsistent with its specifications or if the serial number has been removed. CyberResearch, Inc. does not assume any liability for consequential damages as a result from our products uses, and in any event our liability shall not exceed the original selling price of the equipment. The equipment warranty shall constitute the sole and exclusive remedy of any Buyer of Seller equipment and the sole and exclusive liability of the Seller, its successors or assigns, in connection with equipment purchased and in lieu of all other warranties expressed implied or statutory, including, but not limited to, any implied warranty of merchant ability or fitness and all other obligations or liabilities of seller, its successors or assigns. The equipment must be returned postage prepaid. Package it securely and insure it. You will be charged for parts and labor if the warranty period has expired. Returns and RMAs If a CyberResearch product has been diagnosed as being non-functional, is visibly damaged, or must be returned for any other reason, please call for an assigned RMA number. The RMA number is a key piece of information that lets us track and process returned merchandise with the fastest possible turnaround time. PLEASE CALL FOR AN RMA NUMBER! Packages returned without an RMA number will be refused! In most cases, a returned package will be refused at the receiving dock if its contents are not known. The RMA number allows us to reference the history of returned products and determine if they are meeting your application s requirements. When you call customer service for your RMA number, you will be asked to provide information about the product you are returning, your address, and a contact person at your organization. Please make sure that the RMA number is prominently displayed on the outside of the box. Thank You CyberResearch, Inc Business Park Drive P: (203) ; F: (203) Branford, CT USA

38 GFA Series CyberResearch Foldaways Intentionally Blank 30 Copyright 2008 CyberResearch, Inc.

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40 CyberResearch, Inc. 25 Business Park Drive Branford, CT USA P: (203) ; F: (203)

Serial Converters WTS 1201/-CP. RS-232 to IEEE b Wireless Converter with WEP Encryption, and External Antenna

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