Technician Study Guide

Transcription

1 HP Servers Technician Study Guide For Reference Only September 21, 2009

2 This document may contain proprietary information about our or our clients environment. Care should be taken to safeguard this information from sources that do not require access to the data contained herein. All Corporate logos and names are trademarked by the respective entities and protected by law. Unauthorized duplication and/or distribution of this material is strictly prohibited. Microsoft, Windows, and Windows NT are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Other product and company names mentioned herein may be the trademarks of their respective owners. This is a reference document and is subject to revision and supersession. At the time an update is made available, this hardcopy document should be destroyed. Any questions or comments about this document can be directed to the Training Department, Enterprise Managed Services, Houston Enterprise Service Center, CompuCom.

3 Table of Contents SECTION 1. HP - SERVICE FUNDAMENTALS OUTLINE... 5 SECTION 2. HP - SERVICING HP PROLIANT ML/DL SERVERS OUTLINE SECTION 3. CHARTS / LINKS AND EXAMPLE QUESTIONS Sample Exam Questions Multiple Choice Identify Components Set In Proper Order Hypothetical s Links Support communications summary Equipment Models DL DL DL DL DL DL ML ML ML Charts Hot-plug SCSI hard drive LED combinations SAS and SATA hard drive LED combinations Serial Array Controllers SECTION 4. GLOSSARY AND ACRONYMS How to Use the Glossary/Acronyms SECTION 5. REFERENCES AND ANSWERS TO EXAMPLE QUESTIONS CompuCom Training Department 3

4 Course Description Purpose The purpose of this Study Guide is to assist all technicians who are seeking to pass the HP Server certifications exam. Audience All CompuCom employees who wish to secure an HP Server certification. Prerequisites You must have obtained a CompTIA Server+ certification or complete a comparable course (see HP requirements) to obtain the HP Server certification Your Role as a Participant Review all information contained within this document along with visiting related websites and or reviewing additional referenced documentation. How to Use This Document This document is a guide, by no means is it intended to replace online, HP Partner supported/supplied training materials. Performance Testing Requirements Expectations Participants should thoroughly review and complete the included sample questions before comparing their answers to the answer sheet located in the guide. 4 CompuCom Training Department

5 Service Fundamentals Outline Section 1. HP - Service Fundamentals Outline Objectives Upon completion of this section, you will be able to: Explain how the HP ProLiant server family is organized into lines and series Obtain and use HP information resources needed to support ProLiant server products Explain how HP Insight Management Agents integrate with other features to facilitate the management of ProLiant servers Describe HP management applications and platforms for ProLiant servers Explain the six-step HP troubleshooting methodology Identify and locate basic components of ProLiant servers Locate service information and different toolset for servicing legacy equipment Introduction This section will contain the outline of the HP Service Fundamentals document. Additionally, a number of the subtopics will also be listed referencing the section and page number where the detailed content can be found. CompuCom Training Department 5

6 Service Fundamentals Outline For Reference Only Module 1 Proliant Server Family Review Upon completion of this section, you will be able to: Explain two basic factors that influence the overall design of an HP ProLiant server Explain how the HP ProLiant server family is organized into lines and series Describe the characteristics of the ML, DL, and BL server lines Describe the characteristics of the 100 series, the 300 series, the 500 series, and the 700 series Explain what the term generation identifier means and how it applies in identifying ProLiant servers Basic Server Design and Customer Profile... 2 The HP Proliant server family... 3 Proliant Lines... 4 ML... 4 DL... 5 BL... 5 Proliant Series series (1P and 2P) series (1P and 2P) series (2P and 4P)... 9 Other ProLiant model numbering conventions Generation Identifier Module 1 learning check 1. What are two criteria by which HP servers are positioned? Customer profile Server function 2. The HP ProLiant line indicates the customer environment, and the HP ProLiant series indicates performance level and availability. 3. Which server is best suited to act as a file and print server that can grow as the number of documents grows? ProLiant DL Which server is best suited to handle a large database and allow for future internal system expansion? ProLiant ML A G3 indicator on a ProLiant server signifies a specific technology. False 6 CompuCom Training Department

7 Service Fundamentals Outline Module 2 HP Service Resources Upon completion of this section, you will be able to: Use HP service resources effectively Define HP serial and product ID numbers Interpret a serial number Find the details of product warranties Obtain part numbers for HP products Locate product and service information for HP products Access product and service resources on-line Overview of Service Resources... 2 Proliant Serial and Product ID Numbers... 3 Unique combination of two numbers... 3 Locating the serial number and product ID number... 3 Providing information for warranty service requests... 3 Interpreting serial numbers... 4 Current standard HP serial number... 4 Older nonstandard HP serial numbers... 5 Serial number update if system board replaced... 5 Firmware upgrade for blade servers and enclosures... 5 Using spare part, option part, and subassembly numbers... 6 Checking warranties... 7 Blade system c-class warranty... 8 Care Pack service levels... 8 Hardware support... 9 Software support... 9 Integrated Hardware & Software Support Startup & Implementation Service Care Pack services versus warranty BladeSystem c-class Care Pack services Enhanced Network Installation and Startup Service for BladeSystem Switches Consulting and Implementation Services Smart Cooling Services CompuCom Training Department 7

8 Service Fundamentals Outline For Reference Only Finding parts information PartSurfer and Parts Reference Guide DVD Featured uses Differences to consider Using HP PartSurfer HP Parts Reference Guide DVD Using service documents Service Bulletins, Advisories, and Announcements Service Bulletins Service Advisories Service Notices and Announcements Customer Bulletins, Advisories, Notices, and Product Change Notifications QuickSpecs Maintenance and Service Guide Reference and Troubleshooting Guide Setup and Installation Guide ProLiant Servers Troubleshooting Guide HP Customer Self Repair HP Services Media Library Viewing removal and replacement procedures HP Certified Professionals portal Products & Solutions Tools Onsite Agent s Reference Set (OARS) Locating ProLiant documentation Using web-based support resources Changes in support resources Summary of recommended HP websites Contacting telephone support services Reseller services Product Information Center Technical Support Center Obtaining training CompuCom Training Department

9 Service Fundamentals Outline Module 2 learning check 1. The Maintenance and Service Guide includes an illustrated parts catalog and is a good place to find spare part numbers. True 2. Which number would you use to order an upgrade? Select the correct answer. Option part number 3. Which service provides customized, proactive notification of critical updates and product changes for HP servers? Subscriber s Choice 4. What information resource would contain parts removal procedures? Maintenance and Service Guide 5. Which of the following would communicate an issue that could cause damage to a server and a way to resolve the problem? Service Bulletin 6. Which two resources would allow you to identify all HP products that use or reference a specific part number? Channel Services Network 7. Which two resources would enable you to perform a warranty check? Channel Services Network HP PartSurfer 8. Pre-failure notification is standard on all HP BladeSystem c-class processors, memory, and SCSI hard drives. True 9. What resource would you use to locate and download firmware for a particular ProLiant server? Support & Driver web page 10. How many characters does a current, standard HP serial number contain? Ten 11. Choose the information that is now found in the Reference and Troubleshooting Guide for ProLiant server models (beginning in August 2005). POST error messages, beep codes, and event list error messages CompuCom Training Department 9

10 Service Fundamentals Outline For Reference Only Module 3 System Management for a ProLiant Server Upon completion of this section, you will be able to: Describe HP Insight Management Agents and how they integrate with other features to facilitate the management of ProLiant servers Access and be familiar with the features of the Systems Management Homepage List the components and applications that are required to manage a HP SIM system Describe the HP Systems Insight Manager (HP SIM) architecture Explain the requirements for installing HP SIM List the managed device requirements for HP SIM Describe HP management applications and platforms for ProLiant servers Discuss HP Lights-Out technology and be familiar with features, access, setup, and event logs Insight Management Agents... 2 Prefailure warranty... 2 Automatic Server Recovery... 3 Watchdog timer... 3 System Management Homepage... 4 SMH revision level... 5 Identify and confirm the SMH server... 5 Logs tab... 5 Obtaining the System Management Homepage software... 6 Logging in... 6 Point management... 7 Management applications and platforms... 8 HP SIM... 9 Overview Features HP SIM key benefits Components and applications required to manage HP SIM HP SIM architecture Client management Server Managed Systems Web-Browser client CompuCom Training Department

11 Service Fundamentals Outline CMS hardware and software requirements Windows CMS Linux CMS HP-UX CMS HP managed device requirements Supported operating systems Hardware Support Software Support Minimum requirements for Version Control Repository Manager Required Web Browsers HP SIM home page HP Software Four basic types of HP Software integrations Instant Support Instant Support Enterprise Edition Features and benefits Lights-Out technology Advantages of Lights-Out technology ProLiant BL server support HP Lights-Out products and processors Integrated Lights-Out Lights-Out 100 Series Remote Management Comparing product support for Lights-Out features Shared network port Virtual text remote console Overview of Lights-Out features Determining the product supported by a server Implementing Lights Out products Setting up ilo or ilo Setting up Lights-Out 100 Series Setting up RILOE II Obtaining Lights Out device drivers Configuring Lights Out processors Accessing a management processor Configuring the management client CompuCom Training Department 11

12 Service Fundamentals Outline For Reference Only Using ilo functions ilo2 and RILOE II virtual power Lights-Out 100/100i power control Remote Console Lights-Out 100i Remote Console User settings and administration Ensuring security Using ILO/iLO2 diagnostic features Integrated Management Log Server and ilo / ilo2 diagnostics Module 3 learning check 1. Which protocol is used with the Insight Management Agents? SNMP 2. Where can the Automatic Server Recovery (ASR) default time-out timer be changed? RBSU 3. When accessing the System Management Homepage, which port is used? HP Systems Insight Manager (HP SIM) is a management platform. False (it is a management application) 5. The HP SIM management server aggregates fault, asset, performance, and configuration data from all discovered systems attached to the network. True 6. HP SIM can run on any HP platform that runs a version of Microsoft Windows. True 7. HP Software is the successor of HP Systems Insight Manager. False 8. List three Instant Support Enterprise Edition (ISEE) benefits. Proactive monitoring to reduce system downtime; faster problem resolution; robust remote support security 9. What are the HP Lights-Out products? HP Remote Insight Lights-Out Edition II (RILOE II) HP Integrated Lights-Out (ilo) and Integrated Lights-Out 2 (ilo 2) HP ProLiant Lights-Out 100 Series Remote Management 12 CompuCom Training Department

13 Service Fundamentals Outline 10. Which RILOE II feature eliminates the need to have a monitor, keyboard, mouse, and switch box at every rack? Virtual Graphical Remote Console 11. Which ilo feature can automatically adjust the power to match application processor utilization? ProLiant Power Governor 12. How are RILOE II and ilo different? Select two. Pocket PC access External power backup CompuCom Training Department 13

14 Service Fundamentals Outline For Reference Only Module 4 HP Troubleshooting for a ProLiant Server Upon completion of this section, you will be able to: Describe the six-step HP troubleshooting methodology Perform the HP troubleshooting steps: a. Collect data b. Evaluate the data to determine potential subsystems causing the issue c. Develop an optimized action plan d. Execute the action plan e. Determine whether the problem is solved f. Implement preventive measures HP troubleshooting methodology... 2 Step 1 Collect data... 4 Establishing a baseline... 5 Using HP information resources... 6 Collecting system data... 7 Array Diagnostic Utility... 9 ProLiant Network Configuration Utility Integrated Management Log Integrated Management Log Viewer Integrated Management Display System Insight Display Using HP Insight Diagnostics Online Edition Using HP Insight Diagnostics Offline (SmartStart) Edition Insight Display for c-class BladeSystem infrastructure and blade servers Diagnostic tools for ProLiant 100-series servers IPMI Event Log Watchdog Timer Server Board Management Controller CompuCom Training Department

15 Service Fundamentals Outline Step 2 Evaluate the data to determine subsystems causing the issue Processor issues Optimizing processor performance Memory issues Optimizing memory performance Storage issues Optimizing storage performance Physical and logical I/O Designing storage environments Networking issues Evaluating performance in a Windows environment Evaluating the processor subsystem Evaluating the memory subsystem Evaluating the storage subsystem Evaluating the network subsystem Evaluating other subsystems Determining acceptable values for counters Evaluating performance in a Linux environment Evaluating performance in a NetWare environment Monitor NetWare Remote Manager Vtune Step 3 Develop an optimized action plan Step 4 Execute the action plan Step 5 Determine whether the problem is solved Step 6 Implement preventive measures Updating software and drivers Software maintenance architecture Version Control Agent Version Control Repository Manager CompuCom Training Department 15

16 Service Fundamentals Outline For Reference Only Module 4 learning check 1. What are the six steps of the HP troubleshooting methodology? Collect data. Evaluate the data to determine potential subsystems causing the issue. Develop an optimized action plan. Execute the action plan. Determine whether the problem is solved. Implement preventive measures. 2. When running the HP Insight Diagnostics Offline Edition, the server software information is available to the diagnostics. False 3. List at least three actions you should perform when optimizing an action plan. Obtain your customer agreement. Execute each step completely. Apply only one solution or change only one variable at a time. Carefully observe and record the results of each step including any error messages or changes in functionality. 4. If executing the entire action plan did not solve the problem, which steps should you perform? Collect more data. Evaluate the information gathered from the implementation of the action plan. Develop another optimized action plan. Implement the new optimized action plan. 5. List at least three things you should do after the problem has been resolved. Determine the root cause of the problem. Determine proactive steps that can prevent the problem from recurring. Devise a system test to verify changes and procedures before implementing them. Implement a new set of procedures, software, and administrative maintenance to attain a higher level of availability. 6. What are the steps for activating an action plan? Execute each step completely, as agreed on by your customer. Apply only one solution or change only one variable at a time. Carefully observe and record the results of each step including any error messages or changes in functionality. 16 CompuCom Training Department

17 Service Fundamentals Outline Module 5 System Memory Troubleshooting Upon completion of this section, you will be able to: Explain importance of memory troubleshooting Identify tools available as Memory problem indicators Troubleshoot using HP Insight Diagnostics Online and Offline edition Describe the role of Firmware in troubleshooting memory problems Importance of Memory Troubleshooting... 2 Memory Problem Indicators... 3 HP System Management Homepage... 3 HP SIM... 4 Windows Operating Systems: Using the IML... 5 Windows Operating Systems: Using Event Viewer... 6 Linux Operating Systems: Using the IML... 6 Linux Operating Systems: Using /var/log/messages File... 6 DIMM Slot LEDs as Memory Problem Indicators... 7 Troubleshooting using HP Insight Diagnostics... 8 Troubleshooting using HP Insight Diagnostics Offline Edition... 8 Memory Tests using Offline Edition... 9 Test Suites available... 9 System requirements... 9 Test Limitations Test tab ROM-based Memory Test Online versus Offline Testing Troubleshooting Flowcharts Troubleshooting flowchart for a bootable system Troubleshooting flowchart for a non-bootable system Memory problems and Firmware Updating the Firmware using the Online ROM Flash method Updating Firmware using the Offline ROM Flash method Other Troubleshooting Resources CompuCom Training Department 17

18 Service Fundamentals Outline For Reference Only Module 5 learning check 1. What is the importance of accurate diagnosis of system memory troubleshooting in server operations? Select two. Prevents unnecessary hardware replacement Allows diagnosis of problems to specific components 2. The administrator notices that the DIMM slot LEDs are illuminated for a specific slot on the server. List three other tools that the administrator can use, to verify the existence of memory problems. HP System Management Homepage (SMH) HP Systems Insight Manager (HP SIM) Server Logs 1. The administrator is facing some memory issues on the server and decides to troubleshoot the problem by running the HP Diagnostics Offline edition. However, the administrator wants to run the diagnostics only on the memory and no other hardware. Which test should the administrator choose for this purpose? Custom Test 2. The administrator has decided to flash the firmware on multiple servers to prevent any memory problems. The administrator wants to upgrade the firmware remotely on multiple servers at the same time. Which update method should the administrator use? Offline ROM Flash method 18 CompuCom Training Department

19 Service Fundamentals Outline Module 6 Servicing a ProLiant Server Upon completion of this section, you will be able to: Identifying and locating the components of ProLiant servers Performing prerequisite steps before any installation or service of ProLiant servers Performing procedures for installing, removing, and replacing hardware Installing processors Installing memory Installing drives Installing expansion cards Considering recommendations for tape drives Storage considerations Troubleshooting server hardware faults, failed upgrades, and installations Diagnosing a single blade server that has been removed from its enclosure Using the ProLiant troubleshooting flowcharts Performing prerequisite steps... 2 Following safety procedures... 2 Warnings and cautions... 2 Removing power... 2 Following rack safety guidelines... 3 Using blanking panels... 3 Using ESD protection... 3 Installing, removing, and replacing components... 4 Using documentation for specific steps... 4 Performing non-hot plug procedures... 4 Performing hot plug procedures... 4 Installing processors... 5 Basic installation guidelines... 5 Basic steps for installing Intel processors... 7 Installing memory... 8 Configuration guidelines... 9 CompuCom Training Department 19

20 Service Fundamentals Outline For Reference Only Installing drives Installing non-hot-plug drives Installing hot-plug drives Hard drive installation guidelines Hot-plug drive failure Replacement guidelines SCSI hot-plug drive LEDs SATA hot-plug drive LEDs Installing expansion cards Network interconnect card Network controller is installed but not working Serial number reentry after replacing system board Installing servers in racks Tape drive guidelines Storage Fiber-optic cabling connections Servicing the ProLiant blade servers BladeSystem infrastructure components p-class enclosure and components Populating an empty 6U p-class enclosure Blade power distribution components c-class enclosure and components c7000 enclosure c3000 enclosure ProLiant BL480c components ProLiant BL460c components Accessing the c-class blade server Troubleshooting a failed installation Checking status LEDs POST error messages and beep codes Using the Servers Troubleshooting Guide ROMPaq Disaster Recovery CompuCom Training Department

21 Service Fundamentals Outline Common problem resolution Loose connections Service notifications Updating firmware Problems with new hardware ProLiant server troubleshooting flowcharts Start diagnosis flowchart General diagnosis flowchart Server power-on problems flowchart p Class server blade power-on problems flowchart c-class server blade power-on problems flowchart POST problems flowchart Server and p-class server blade Server and c-class serve blade Operating system boot problems flowchart Server fault indications flowcharts Server and p-class server blade fault indications flowchart c-class server blade fault indications flowchart Module 6 learning check 1. What happens if processor Socket 1 is not populated with a processor? It can cause system failure. 2. You have just installed a processor in a ProLiant server and you see the following error message: Unsupported processor detected. System halted. 3. What is the most likely cause of this error? The ROM must be updated or flashed to one that includes the correct microcode before installing the new processors. 4. When you replace a system board in a ProLiant server, the serial number must be re-entered in NVRAM. True 5. To remove a hot-plug device other than a hard drive, you must shut down the server before removing the device. False 6. You can install DIMMs with tin/lead pins on a system board with gold-plated contacts and vice-versa. False CompuCom Training Department 21

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23 Servicing HP Proliant ML/DL Servers Outline Section 2. HP - Servicing HP Proliant ML/DL Servers Outline Objectives Upon completion of this section, you will be able to: Explain how to update system and option ROMs Configure HP ProLiant server hardware components for the supported operating system Identify storage configuration tools Introduction This section will contain the outline of the HP Servicing HP Proliant ML/DL Servers document. Additionally, a number of the subtopics will also be listed referencing the section and page number where the detailed content can be found. Module 1 - Configuring ProLiant Server and Array Hardware Upon completion of this section, you will be able to: Explain how to update system and option ROMs Configure HP ProLiant server hardware components for the supported operating system Identify storage configuration tools Installing Proliant hardware components... 2 ProLiant setup process... 3 Updating system and option ROMs... 4 Offline mode... 5 Obtaining Smart Components for ROM Flash and deployment software... 9 Recovering from a failed ROM upgrade... 9 Recovering from a failed system ROM upgrade... 9 Recovering from a failed option ROM upgrade System startup behavior Defaults Booting the system Boot options screen Default boot order Server ROM functionality CompuCom Training Department 23

24 Servicing HP Proliant ML/DL Servers Outline For Reference Only Dynamic Setup Support System Maintenance Menu Embedded Inspect Utility Embedded Diagnostic Utility RBSU Differences between RBSU and the System Configuration Utility Starting and exiting RBSU RBSU main menu System Options submenu Server Availability option and submenu RBSU Advanced Options menu Embedded erase options Storage configuration tools ORCA ACU CompuCom Training Department

25 Servicing HP Proliant ML/DL Servers Outline Module 1 learning check 1. List six tasks that are performed when deploying a ProLiant server. Verify and update system and option ROMs Configure the BIOS Configure the ilo Configure the array controllers Install the operating system Install HP drivers 2. List three types of options ROMs. Array controllers ROMs Integrated Lights-Out (ilo) ROMs Remote Insight Lights-Out Edition II (RILOE II) ROMs 3. During the system startup process, which key do you press to access RBSU? F9 4. Which HP tool is used to configure hardware settings and to prepare a server for an operating system? HP SmartStart 5. Which utility delivers enhanced functionality for ProLiant servers with a 4MB ROM? Embedded Inspect Utility 6. What does ORCA enable you to do? ORCA enables you to create, view, and delete logical drives. It also sets the controller boot order. CompuCom Training Department 25

26 Servicing HP Proliant ML/DL Servers Outline For Reference Only Module 2 - Installing Operating System and Server Support Software Upon completion of this section, you will be able to: Describe the different components of the HP ProLiant Essentials software Describe the ML/DL Server Management Suites Describe the three deployment methods provided by HP and explain how they are used Describe how to install and configure HP ProLiant Support Packs Explain how to validate and test the solution ProLiant Essentials Foundation Pack... 2 ProLiant Software Maintenance Pack... 3 ProLiant Essentials Integrated Lights-Out 2 Advanced... 5 ProLiant Essentials Performance Management Pack ProLiant Essentials Rapid Deployment Pack... 7 ProLiant Essentials Vulnerability and Patch Management Pack... 8 Server Migration Pack Universal Edition HP Insight Power Manager (IPM) ProLiant Essentials Accelerated iscsi Pack Service Essentials Remote Support Pack Relationship of ProLiant Essential Value Pack to the ICE suite Insight Control Management suites Insight Control Environment (ProLiant ML and DL Servers ilo Power Management Pack (ProLiant ML and DL Servers) Choosing a Deployment Method SmartStart SmartStart CD SmartStart installations System Erase Utility SmartStart Scripting Toolkit Rapid Deployment Pack Benefits of using RDP CompuCom Training Department

27 Servicing HP Proliant ML/DL Servers Outline ProLiant Support Packs PSP overview PSP software maintenance benefits Obtaining ProLiant Support Packs and deployment utilities Deploying ProLiant Support Packs in Microsoft Windows Component preconfiguration Deploying components or PSPs Installing single components Deploying ProLiant Support Packs in Linux (optional) Modes of operation PSP deployment Deploying ProLiant Support Packs in Novell NetWare (optional) Component configuration Validating and testing Troubleshooting a failed installation Setup differences for ProLiant 100-series servers BIOS Setup Utility Using the BIOS Setup Utility Server Startup CD CompuCom Training Department 27

28 Servicing HP Proliant ML/DL Servers Outline For Reference Only Module 2 learning check 1. The ProLiant Essentials Foundation pack includes: SmartStart (one for x86 32-bit and one for x86 64-bit operating systems) ProLiant Support Pack for Windows (Included in the StartStart CD) ProLiant Support Pack for Linux (included in the SmartStart CD) 1 Management CD 2. What is the main functions of the ProLiant Essentials Performance Management Pack? Detects and analyzes hardware bottlenecks on HP ProLiant servers, select HP Integrity servers, and MSA shared storage devices 3. What are the three deployment solutions HP provides for ProLiant servers? SmartStart SmartStart Scripting Toolkit Rapid Deployment Pack 4. Which components are included in the ProLiant Essentials Rapid Deployment Pack? Altiris express Deployment Server ProLiant Integration Module 5. List the Insight Control Management Suites ICE ICE-BL HP Insight Dynamics VSE ICDC ipmp ipmp-bl 6. List three methods for obtaining PSPs and PSP deployment utilities. Through the HP website, by downloading the PSP through the Version Control Repository Manager, and by using the HP SmartStart CD media 7. After installation and configuration of all components from the Insight Control Management Suites, you must test that everything works together as planned. For the user, a checklist of functions that adequately represent typical daily usage include Server login, Determining access to project data, Determining access to server resources. What is the fourth function? Access denied to restricted resources 8. Which two components are delivered in a ProLiant Essentials Foundation Pack when it is delivered with an HP BladeSystem? Rapid Deployment Pack and HP Management CD 9. What are two main functions of the ProLiant Essentials Performance Management Pack? Detects and analyzes hardware bottlenecks on HP ProLiant servers, select HP Integrity servers, and MSA500/MSA1000/MSA1500 shared storage devices 10. What are the four deployment solutions HP provides for ProLiant servers? SmartStart SmartStart Scripting Toolkit Rapid Deployment Pack HP Control Tower 11. Which components are included in the ProLiant Essentials Rapid Deployment Pack? Altiris express Deployment Server ProLiant Integration Module 28 CompuCom Training Department

29 Servicing HP Proliant ML/DL Servers Outline Module 3 - Storage Solutions for ProLiant Servers Upon completion of this section, you will be able to: Explain storage technologies used by HP Parallel-attached technologies Serial-attached technologies iscsi Drive arrays basics List and describe the HP disk drives SCSI drives Wide Ultra2, Wide Ultra3, and Ultra320 drives Universal disk drives 10,000- and 15,000-rpm drives Hot-plug SCSI drive support HP disk drive reliability and availability features Optical Drives List and describe the HP ProLiant array controllers and their features Smart Array controller classification and model numbers Standard features RAID levels Array configuration utilities Array expansion and RAID migration Array performance tuning Describe the three storage solution types available from HP Network-Attached Storage (NAS) Storage Area Network (SAN) Direct-Attached Storage (DAS) List the HP StorageWorks offerings for the ProLiant environment CompuCom Training Department 29

30 Servicing HP Proliant ML/DL Servers Outline For Reference Only Storage technologies... 2 Parallel-attached technologies... 2 ATA... 2 SCSI... 2 Ultra320 performance enhancements... 3 Serial-attached technologies... 5 SATA... 5 SAS... 5 Fibre Channel... 6 SATA, SAS, and Fibre Channel comparison... 7 iscsi... 8 Drive array basics... 9 Array advantages... 9 Software and hardware RAID Advantages of HP hardware-based RAID HP disk drives ProLiant disk drive portfolio Wide Ultra2, Wide Ultra3, and Ultra320 drives Universal disk drives ,000- and 15,000-rpm drives Hot-plug SCSI drive support HP disk drive reliability and availability features Mean time between failures Extending MTBF Dynamic sector repair Hard drive failure prediction technology Online spare drives Automatic data recovery Optical Drives HP SATA Optical Drives DVD±R/RW Slim 8 and HH 16 optical drive CD-RW/DVD-ROM combo drive SlimLine DVD-ROM Drive (8x/24x) Option Kit X DVD ROM CompuCom Training Department

31 Servicing HP Proliant ML/DL Servers Outline HP ProLiant array controllers Smart Array controller classification Smart Array controller model numbers HP array controller portfolio Serial array controllers Parallel array controllers Standard features RAID levels supported by HP array controllers RAID 0 Disk striping RAID 1 Disk mirroring RAID 1+0 Mirroring of stripe sets RAID 5 Distributed Data Guarding (data striping and error correction) RAID 6 Advanced Data Guarding RAID Summary Selecting the appropriate RAID level Array configuration utilities ORCA ACU Array expansion and RAID migration Capacity expansion Volume/logical drive extension RAID level migration Stripe size migration Array performance tuning Disk striping Optimizing the stripe size Caching and cache data protection Storage solutions Direct-Attached Storage HP StorageWorks offerings for the SMB environment MSA family MSA MSA MSA MSA MSA MSA2000sa CompuCom Training Department 31

32 Servicing HP Proliant ML/DL Servers Outline For Reference Only Modular Smart Array 2000fc (MSA2000fc) MSA2000i Using SSP for MSA configurations Module 3 learning check 1. List the RAID levels that are supported by the HP Smart Array controllers. RAID 0, RAID 1, RAID 1+0, RAID 5, and RAID 6 (ADG) 2. Which three storage-related actions require hot-pluggable SCSI drives? Replacing failed drives in fault-tolerant arrays Adding drives and arrays Expanding arrays 3. Which RAID level requires a minimum of four drives? RAID 6 (ADG) 4. List four functions of the Smart Array controller family. Recovery ROM Online spares Consistent configuration and management tools Data compatibility 5. Which two methods can be used to start the Array Configuration Utility (ACU)? From within the supported operating system From the HP SmartStart CD 6. What causes cross-stripe transfers or split I/Os to occur? Stripe size being too small 7. When using the read-ahead feature with random I/O, performance is enhanced. False 8. List two advantages of a software RAID solution. Low cost Controller duplexing 9. List four technologies offered by HP that extend mean time between failures (MTBF). Dynamic sector repair Hard drive failure prediction technology Online spare drives Automatic Data Recovery 10. Which of the following features is supported with Network-Attached Storage (NAS)? True data sharing among heterogeneous network clients 11. Which of the following items is not an advantage of the DAS solution? Efficient use of resources 32 CompuCom Training Department

33 Servicing HP Proliant ML/DL Servers Outline Module 4 - Data Availability and Protection for a ProLiant Server Upon completion of this section, you will be able to: Explain how to increase availability through power protection Discuss HP rack products Explain how to increase availability through redundant power supplies and fans Describe methods for increasing memory availability Increasing availability through power protection... 2 Uninterruptible power supplies... 2 HP power protection and management portfolio... 4 UPS options... 5 Enhanced battery management... 6 Using the UPS sizing tool... 7 Using the HP Power Manager utility... 8 Using HP UPS Management Module... 9 PDU benefits HP 16A 48A Modular PDUs Fixed Cord PDUs HP Monitored PDUs HP rack products HP rack portfolio Rack 5000 series Rack G2 series Modular Cooling System Rack options Cable management tools Shelving, mounting, and grounding kits Monitors and keyboards Console switches Server console switches IP console switches USB and PS/2 console switches CompuCom Training Department 33

34 Servicing HP Proliant ML/DL Servers Outline For Reference Only Management software Software offerings are available from HP to ease the HP rack deployments HP IP Console Viewer Rack and Power Manager software HP Enterprise Configurator Redundant power supplies and fans Redundant hot-plug power supplies Redundant hot-plug fans Memory protection Advanced memory protection Online spare memory Special requirements for online spare memory Configuring online spare memory Single-board mirrored memory Special requirements for mirrored memory Implementing mirrored memory Hot-plug mirrored memory RAID memory How RAID memory works Comparing RAID memory and drive arrays CompuCom Training Department

35 Servicing HP Proliant ML/DL Servers Outline Module 4 learning check 1. The Extended Runtime Module (ERM) option for an uninterruptible power supply (UPS) functions as an extra battery for the UPS. 2. What are the two essential building blocks of power distribution unit (PDU)? The Control Unit (core) and Extension Bars (sticks) 3. Which HP utility replaced the Rack Builder Online? The HP Enterprise Configurator 4. Which HP tool enables you to discover switches and to configure interface adapters and cascaded legacy switches? The HP IP Console Viewer software 5. List three types of console switches offered by HP. USB and PS/2 console switches; analog console switches; IP console switches 6. List three zones that are supported by redundant hot-plug fans. Processor zone, memory zone, and I/O zone 7. When online spare memory is used, the administrator can wait until a scheduled downtime to replace a faulty DIMM. 8. What is the primary difference between single-board mirrored memory and hot-plug mirrored memory? The primary memory banks and mirrored memory banks in hot-plug mirrored memory are located on different memory boards. CompuCom Training Department 35

36 Servicing HP Proliant ML/DL Servers Outline For Reference Only Module 5 - Troubleshooting ProLiant Motherboards Upon completion of this section, you will be able to: Describe general booting process from system reset to operating system loading Identify boot process failure indicators Troubleshoot reboot issues Server Boot process... 2 Boot Process Overview... 2 Boot process failure indicators... 2 Beep Codes... 2 Port 85 codes... 3 LED Example: DL380 G5 LED information... 4 Video Initialization... 4 Troubleshooting reboot problems... 5 Software issue or error... 5 Hardware issue or error... 6 Module 5 learning check 1. Identify the boot process failure indicators Beep codes, Port 85 codes, Video Initialization 2. What condition would be indicated by one long beep followed by one short beep? ROM, CPU, or Memory condition 3. What condition would be indicated by two short beeps? A problem with an I/O device 4. If you are troubleshooting an unexpected reboot issue and you reboot the system to SmartStart CD and the issue still occurs, what area would you focus your next troubleshooting steps on? Isolating a hardware issue 36 CompuCom Training Department

37 Charts/Links and Sample Questions Section 3. Charts / Links and Example Questions Objectives Upon completion of this section, you will be able to: Views charted information Locate Online HP Resources Test your knowledge prior to certification exam Introduction CompuCom Training Department 37

38 Charts/Links and Sample Questions For Reference Only Links In this section we have included many of the HP links to websites that will provide information on HP Servers and utilities to assist technicians with the proper ordering and repairing of Server systems. Support communications summary Product/Service APS certification Cisco website Fibre Channel Industry Association HP ActiveAnswers HP Array Configuration Utility (ACU) HP Array controllers HP BladeSystem and the ProLiant c-class blade servers HP Business & IT Services HP Business Support Center HP Care Pack Services HP Certified Professionals portal Web Link Address rollers/index.html Lookup and Ordering Tool CompuCom Training Department

39 Charts/Links and Sample Questions Product/Service HP Change Control and Proactive Notification HP Console switches HP Consolidated Client Infrastructure (CCI) HP Customer Self Repair HP Dynamic Setup Support HP Enterprise Configurator HP Home web page HP Insight Diagnostics HP Insight Diagnostics User Guide HP IP Console Viewer software HP IT Resource Center HP Learning Center HP Lights-Out management ROMs HP Modular Cooling System HP Modular Smart Array Storage Systems HP Onsite Agent s Reference Set (OARS) HP Partner Portal (US and Canada) HP Parts Reference Guide Web Link Address benefits.html html html rage/index.html CompuCom Training Department 39

40 Charts/Links and Sample Questions For Reference Only Product/Service Web Link Address HP Power Distribution tection/pdu.html Manager utility tection/software/power-manager/index.html Protection and Management portfolio - tection/index.html HP Product HP Product Bulletin HP ProLiant Care Pack warranty HP ProLiant Disk drive portfolio Warranty - Services HP ProLiant Essentials Foundation Pack tionpack/index.html Value Packs - HP ProLiant Servers and ProLiant RAID controllers matrix HP ProLiant Servers Product page: HP ProLiant Support Pack HP ProLiant Troubleshooting Guide HP QuickSpecs rollers/index.html tml (PSPs) - Integrity Support 4/c pdf 40 CompuCom Training Department

41 Charts/Links and Sample Questions Product/Service HP Racks HP Rapid Deployment Pack HP ROM-Based Setup Utility User Guide HP Service notifications HP SIM HP SmartStart Scripting Toolkit HP Software and Drivers HP Standard Servers Technology HP Subscriber s Choice HP Support & Drivers HP Technical Documentation HP UPS options HP Warranties Online ROM Flash user guide Operating System support RILOE II Server PCI UPS Sizing tool Web Link Address Portfolio proliantstorage/racks/index.html G2 series proliantstorage/racks/10000g2series.html 5000 series proliantstorage/racks/5000series/5642/index.html White papers - technology/whitepapers/index.html tection/options/index.html Checking - platforms/warranty/index.html By Specific Serial Numbers MFlashUserGuide.pdf Slot and Cable Matrix - r-slot-matrix.html CompuCom Training Department 41

42 Charts/Links and Sample Questions For Reference Only Equipment Models This section of the Server Study Guide contains a large number of the current HP Servers that can be included on the certifications exam. By no means will this list have either; All of the HP Servers (in production or retired), nor will it have all of the Servers that could possibly be on the certification exam. You will be expected to use the HP links provided in the previous section of this guide; to locate any missing equipment not found in this guide. DL CompuCom Training Department

43 Charts/Links and Sample Questions DL380 CompuCom Training Department 43

44 Charts/Links and Sample Questions For Reference Only DL CompuCom Training Department

45 Charts/Links and Sample Questions DL580 CompuCom Training Department 45

46 Charts/Links and Sample Questions For Reference Only DL CompuCom Training Department

47 Charts/Links and Sample Questions DL785 CompuCom Training Department 47

48 Charts/Links and Sample Questions For Reference Only ML CompuCom Training Department

49 Charts/Links and Sample Questions ML350 CompuCom Training Department 49

50 Charts/Links and Sample Questions For Reference Only ML CompuCom Training Department

51 Charts/Links and Sample Questions Charts This section of the Guide will contain charts for various devices that breakdown notifications based on either visible or audible alerts. Hot-plug SCSI hard drive LED combinations CompuCom Training Department 51

52 Charts/Links and Sample Questions SAS and SATA hard drive LED combinations For Reference Only Predictive failure alerts can occur only when the server is connected to a Smart Array controller Serial Array Controllers If Battery-Backed Write Cache (BBWC) is available, it is an upgrade as opposed to shipping standard with the controller. Smart Array controllers generally have two or more SCSI channels. BBWC is a standard feature and is often upgradeable in this category of controllers. This group also supports RAID 6, also known as Advanced Data Guarding (ADG). High-performance Smart Array controllers have four-digit model numbers. 52 CompuCom Training Department

53 Sample Exam Questions Charts/Links and Sample Questions The sample questions on the following pages were collected from various searches, websites, and search engine look ups. These questions may or may not be representative of the current questions that will appear on the Prometrics website for the HP Server Certification exam. Multiple Choice There are 100 multiple choice sample questions on the following pages. Please use tall HP resources and online tools that will help to assist you in answers the questions correctly. These questions may or may not be on the actual HP Server certification test, however understanding the concepts and comprehending the procedures will enable you to successfully pass the exam. Exercise A. Multiple Choice Question 1. A customer has a ProLiant ML350 G5 with a Smart Array P400/256MB Controller. They have four SAS drives configured into Array A and created a LUN using RAID 1+0. With the remaining space the customer wants to create a LUN using RAID ADG, but the option is not available using the online ACU. What must the customer do to make the option available? 2. A customer orders a new CD-ROM drive for a ProLiant 380 G5 Server that has three years remaining on its warranty. The default warranty period for a spare or option part is 90 days. How long is the effective warranty on the new drive? 3. A customer plans to install an r5500 UPS in an existing rack that has ProLiants in the bottom 1U-22U. What is the optimal location for the new UPS? Answers A. Upgrade to a P800 Controller, as P400 does not support RAID ADG. B. Install the Battery-Backed Write Cache (BBWC) option to P400. C. Use offline ACU, as online ACU does not support RAID ADG. D. Use ORCA to configure RAID ADG A. 90 days B. 2 years C. 3 years D. 3 years + 90 days A. at the top of the rack, away from the servers B. at the bottom of the rack (after gear is moved) C. on the floor beside the rack D. in the middle of the rack in the next available rack space that is unused CompuCom Training Department 53

54 Charts/Links and Sample Questions For Reference Only 4. After implementing a fix for your customer, you have examined the results and determined that the issue has been resolved. Which step of the HP Troubleshooting Methodology are you at? 5. After researching poor server performance, you have established a baseline and have decided to add extra memory and disks. Which step of the HP Troubleshooting Methodology are you at? 6. After resolving a problem at a customer site, you plan to provide a report to the customer. Your report will include details about the root cause of the problem and what the documented fix or fixes were. What else should you provide as part of the HP Troubleshooting Methodology? (Select two) 7. After upgrading the cache module from 256MB to 512MB on P400 controller, you are unable to perform a RAID migration from RAID 1+0 to RAID 5 using online ACU. What is the most likely reason you cannot migrate? 8. An HP R3000 UPS reached 80 percent of load. How can you extend the ability of the UPS to power equipment during a failure? A. Step 3 develop action plan B. Step 4 execute action plan C. Step 5 test D. Step 6 prevention A. Step 1 collect data B. Step 3 develop the action plan C. Step 4 execute the action plan D. Step 6 implement preventative measures A. recommendations of preventive measures to take B. the root cause of the problem and the person or group that should be held responsible for causing it C. recommendations of upgrades that would increase system performance D. a current copy of SmartStart A. P400 with 512MB BBWC does not support RAID migration B. The P400 battery is not fully charged C. Online ACU does not support RAID migration D. ORCA should be used to do RAID migrations. A. attach Extended Runtime Module (ERM) to HP R3000 UPS B. add another HP R3000 UPS and connect it with the existing HP R3000 UPS using dedicated power connecter. C. Replace the existing HP R3000 UPS with HP R6000 UPS. D. Add another HP R3000 UPS and create power with the existing HP R3000 UPS. 54 CompuCom Training Department

55 Charts/Links and Sample Questions 9. Assuming you have attached three shelves, what is the maximum number of drives that can be installed in the MSA2000? 10. At a customer site you have solved the problem and are now updating all drivers as preventive maintenance. Which step of the HP Troubleshooting Methodology are you at? 11. At a customer site you have solved the problem and are now updating all drivers as preventive maintenance. Which step of the HP Troubleshooting Methodology are you at? 12. During a boot cycle, how do you access the ilo 2 configuration so that you can change the admin password for ilo? 13. During which portion of the HP Troubleshooting Methodology do you implement fixes and carefully observe any changes in functionality? A. 36 B. 48 C. 50 D. 56 A. Step 3 B. Step 4 C. Step 5 D. Step 6 A. Step 3 B. Step 4 C. Step 5 D. Step 6 A. by pressing F1 to access the ilo configuration menu B. by pressing F8 to acces the ilo configuration menu C. by pressing F9 to access the RBSU configuration menu D. by pressing F1 to acces the RBSU configuration menu A. Step 1 gather information B. Step 2 evaluate data C. Step 3 develop an action plan D. Step 4 execute action plan E. Step 5 test F. Step 6 prevention CompuCom Training Department 55

56 Charts/Links and Sample Questions For Reference Only 14. Establishing a baseline is part of which step of the HP Troubleshooting Methodology? 15. For which ProLiant server series does IPMI serve as the management interface? 16. How many distinct sessions are maintained by Insight Diagnostics? 17. HyperTransport is a technology found in which processor family? 18. In a Windows bit installation, where would you put the option for 4GB+ (PAE) memory support? 19. In which HP ProLiant server would you find and Opteron processor? A. Step 1 gather information B. Step 2 evaluate data C. Step 3 develop an action plan D. Step 4 execute action plan E. Step 5 test F. Step 6 prevention A. DL100 B. DL300 C. DL500 D. DL700 A. 2 B. 3 C. 10 D. 12 A. Via C7 B. Xeon C. Opteron D. Itaium 2 A. win.ini B. windows registry C. config.sys D. boot.ini A. ML570 B. DL380 G4 C. DL365 D. Integrity rx CompuCom Training Department

57 Charts/Links and Sample Questions 20. Isolating the component that might be the cause of a problem is which step of the HP Troubleshooting Methodology? 21. On a ProLiant DL 185 Server, where would you find the log for ECC memory events? 22. The Activity/Online LED is flashing 1Hz, and the Fault/Identification LED is also flashing 1Hz on a SATA hot-plug drive. What does this indicate? 23. The blue light on an HP ProLiant server is flashing. What does this indicate? 24. The Fault/Identification LED is flashing 1Hz on a SATA hot-plug disk drive. What does this indicate? A. Step 1 gather information B. Step 2 evaluate data C. Step 3 develop action plan D. Step 4 execute action plan E. Step 5 test F. Step 6 prevention A. ADU event log B. sysmon event log C. IPMI event log D. RBSU event log A. The drive is part of an array undergoing a capacity expansion or stripe migration and has received a predictive failure alert and must not be removed until the operation is complete. B. The drive is part of an array undergoing a capacity expansion or stripe migration and is operating normally. C. The drive is in a prefailure state and can be replaced immediately without the potential for data loss. D. The drive has failed and is offline. A. The server is being remotely managed through ilo B. The server has sustained a failure in a redundant component. C. The server has recently sustained a thermal shutdown. D. The server is in an ASR state. A. The drive can be replaced immediately without the potential for data loss. B. The drive has received a predictive failure alert. C. The drive has failed and is offline. D. The drive is part of an array undergoing a capacity expansion or stripe migration. CompuCom Training Department 57

58 Charts/Links and Sample Questions For Reference Only 25. The performance of your ProLiant server is deteriorating. It has one processor, two hard drives, and 1GB RAM. The Windows performance monitor shows the following measurements Avg Disk queue length = 10 Avg Processor = 29% Pagefile in use = 1% A. Network B. Memory C. Processor D. Disk Which subsystem is most likely the bottleneck? 26. What checks the status of a ProLiant DL185 Server? A. Rapid Deployment Pack (RDP) B. Onboard Administrator (OA) C. ROM-Based Setup Utility (RBSU) D. Intelligent Platform Management Interface (IPMI) 27. What does a RILOE II card require that a Lights-Out 100 or ilo 2 card does not? 28. What does pressing the F9 key during the boot sequence start? 29. What does the HP Subscribers Choice service provide? A. a separate TCP/IP address B. authentication through Active Directory (AD) C. a matching license to enable the RILOE II D. an external power source A. RBSU utility B. PXE boot utility C. ilo 2 utility D. ORCA utility A. an optional driver delivery site for a single server, much like Windows Update B. proactive notification of critical updates and product changes for ProLiant servers C. New Product Introduction (NPI) and notification services D. a host site for the Version Control Repository Manager (VCRM) from which to acquire drivers and ProLiant Support Packs (PSPs) 58 CompuCom Training Department

59 Charts/Links and Sample Questions 30. What does the System Management Homepage (SMH) allow you to do? (Select two) 31. What is a characteristic of the shared-nothing cluster model, like the one used for the Windows 2003 failover cluster? 32. What is one reason to use the HP Troubleshooting Methodology? A. monitor system health B. update application software C. reinstall applications D. update BIOS and drivers (through VCA) E. make application performance adjustments A. shared-cache B. shared-memory C. shared-disk D. shared-everything A. To verify warranty entitlement B. to ensure that only HP qualified components are in use C. to systematically eliminate system downtime D. to systematically get to the core of a problem 33. What is the HP Modular Cooling System? A. a self cooled rack for high density deployments B. an underfloor heat exchanger for targeted cooling in hotspot data center areas. C. a cooling technology that enables deployment of up to 50KW in a single series rack D. a liquid cooling system for 5000 series racks 34. What is the maximum number of fiber-attached hosts that can be supported by the MSA2000fc? 35. What is the maximum number of hosts supported by the MSA2000i via the iscsi protocol? A. 8 B. 16 C. 32 D. 64 A. 8 B. 16 C. 32 D. 64 CompuCom Training Department 59

60 Charts/Links and Sample Questions For Reference Only 36. What is the ORCA default configuration for six drives? 37. What is the preferred tool for single server deployments? 38. What is the primary value proposition of the HP ProLiant ML Server family? 39. What is the standard warranty on an HP ProLiant DL185 G5 Server? Warranty is in years (Parts-Labor-Onsite) 40. What is the standard warranty on an HP ProLiant DL785 G5 Server? Warranty is presented in years (Parts-Labor-Onsite) 41. What must you do to recover from a failed ROM upgrade on a ProLiant server, when the redundant ROM image is also corrupt? A. RAID 0 B. RAID 1 C. RAID 5 D. RAID 10 E. RAID ADG A. Rapid Deployment Pack (RDP) B. Remote Deployment Unit (RDU) C. SmartStart Scripting Toolkit (SSST) D. SmartStart CD A. most supported processor sockets B. faster adoption of newer technologies as they become available C. extra redundancy usually found in Integrity class servers D. largest internal storage option A next business day B next business day C three-day response D three day response A next business day B next business day C day response D day response A. Use the SmartStart CD to restore the corrupted target server system ROM. B. Implement disaster recovery procedures using the Smart Components for ROM Flash. C. Implement ROMPaq disaster recovery procedures to regain server functionality. D. If a redundant ROM image is present, disaster recover procedures are not necessary. 60 CompuCom Training Department

61 Charts/Links and Sample Questions 42. What needs to be installed before Warranty and Contract Reporting can be enabled? A. ilo Advanced Pack B. Version Control Repository Manager (VCRM) C. Rapid Deployment Pack (RDP) D. Service Essentials Remote Support Pack 43. What will pressing F12 during post do? A. enter the ilo 2 configuration B. enter the PXE configuration C. enter the RBSU configuration D. enter the ORCA configuration 44. When HP discovers potentially damaging server issues and has determined a work-around or resolution, what is used to communicate that information? 45. When using an integrated hypervisor such as ESX 3.5i, where do you change the boot order so that the server boots from the USB key and not from the internal hard disk controller? 46. When using iscsi the TCP/IP Offload Engine (TOE) typically improves performance by alleviating stress on which system resource? 47. Where are Advanced Memory Protection Options in an HP ProLiant DL 580 G5 configured? 48. Where can customers go to see removal and replacement videos on customer serviceable components? A. QuickSpecs B. ActiveAnswers C. ProLiant Install Guide D. Service Bulletin A. RBSU B. ORCA C. in the ESX operating system, not at the server level D. ACU A. processor B. Northbridge C. internal disk D. memory A. ADU B. SmartStart Maintenance CD C. RBSU D. SCU A. HP Services Media Library B. HP Parts Reference Guide C. HP PartSurfer D. HP Multimedia Product Bulletin CompuCom Training Department 61

62 Charts/Links and Sample Questions For Reference Only 49. Where can you configure and monitor NICs from within the Windows operating system? 50. Where can you manually download firmware for a ProLiant server? 51. Where can you view the HP ProLiant Integrated Management Log (IML)? 52. Where is Selective Storage Presentation configured for MSA iscsi and fiber storage arrays? 53. Which component is covered under the standard HP prefailure warranty? 54. Which drive technologies are best suited for high capacity, lower I/O environments such as near-online storage or disk-to-disk backup? (Select two) A. Integrated Management Log B. ProLiant Network Configuration Utility C. Integrated Network Management Display D. HP Online Diagnostic Utility A. QuickSpecs B. Support and Driver web page C. ActiveAnswers D. HP PartSurfer A. from the Systems Management Homepage B. through the Version Control Agent C. from the Windows Log Viewer or the /var/messages directory in Linux D. from the Advanced tab of the ROM-Based Setup Utility (RBSU) A. RBSU B. ACU C. ORCA D. SmartStart A. fans B. SCSI controllers C. ilo D. hard disk drives A. SCSI B. SAS C. FATA D. SATA 62 CompuCom Training Department

63 Charts/Links and Sample Questions 55. Which filesystem does VMWare ESX Server use to contain its virtual machines? 56. Which HP ProLiant Essentials Value Pack is based on the Altiris Solution and uses the SmartStart Scripting Toolkit? 57. Which HP resource can you use to view removal and replacement procedures in video format? 58. Which HP storage devices support iscsi connectivity? (Select two) 59. Which HP utility configures mirrored memory in a Proliant server? 60. Which memory type is used in the HP ProLiant DL380 G5 Server? 61. Which MSA product supports 25 SFF drives in a single shelf? A. NTFS B. VMFS C. FMS D. VMDK A. Rapid Deployment Pack B. Foundation Pack C. Remote Deployment Utility D. Integrated Lights-Out Advanced Pack A. HP Product Bulletin B. HP Services Media Library C. HP Parts Reference Guide D. HP PartSurfer A. All-in-One 1200 B. MSA30 C. MSA500i D. MSA2000i E. MSA2000fc A. Array Configuration Utility (ACU) B. Online Memory Configuration Utility (OMCU) C. System Configuration Utility (SCU) D. ROM-Based Setup Utility (RBSU) A. Extended Data Output (EDO) B. Small Outline DIMM (SODIMM) C. Rambus Dual RAM (RDRAM) D. Fully Buffered DIMM (FB-DIMM) A. MSA20 B. MSA50 C. MSA70 D. MSA2000 CompuCom Training Department 63

64 Charts/Links and Sample Questions For Reference Only 62. Which number should you use to order a warranty replacement for a ProLiant server system board? 63. Which offline tool provides service information about the HP ProLiant ML570 G5 Server? 64. Which operating systems support installation of the Central Management Server (CMS)? (Select three) 65. Which pre-boot method is provided for checking the validity of memory, CPU, and the boot disk? 66. Which processor architecture does the HP ProLiant DL380 G5 employ? 67. Which ProLiant Essential add-on pack can perform an unattended install of VMWare ESX 3.0? A. spare part number B. option part number C. assembly part number D. server warranty number A. HP Firmware Maintenance CD B. Performance Quick Reference Tool C. HP PartSurfer D. HP Parts Reference Guide A. Linux B. HPUX C. OS/2 D. Solaris E. NetWare F. VMS G. Windows A. HP Systems Insight Manager B. System Management Homepage C. Onboard Administrator D. ROM-Based Diagnostic Utility A. IA-64 B. EPIC C. CISC D. RISC A. Rapid Deployment Pack (RDP) B. Remote Deployment Utility (RDU) C. Server Migration Pack (SMP) D. Virtual Machine Management Pack (VMM) 64 CompuCom Training Department

65 Charts/Links and Sample Questions 68. Which ProLiant feature enables a system reboot in the event of an operating system hang? 69. Which remote management Lights Out solution is integrated onto the system board of an HP ProLiant DL380 G5 Server? check server specs 70. Which remote management Lights Out solution is integrated onto the system board of an HP Proliant DL 185 G5 Server? 71. Which resource provides information on hardware options specific to the ProLiant server? A. ACU B. IML C. ASR D. ORCA A. ilo 2 B. RILOE II C. LO100i D. LO100c A. ilo2 B. LO100i C. RILOE II D. ilo A. HP Services Media Library B. Setup and Installation Guide for the ProLiant server C. QuickSpecs D. ROM-Based Setup Utility (RBSU) 72. Which server used LO100i integrated management? A. DL185 G5 B. DL385 G5 C. DL585 G5 D. DL758 G5 73. Which Smart Array RAID level maintains redundancy when any two drives fail at the same time? A. RAID 0 B. RAID 1 C. RAID 5 D. RAID ADG (RAID 6) CompuCom Training Department 65

66 Charts/Links and Sample Questions For Reference Only 74. Which statement is true about configuring online spare memory? A. The spare memory can be populated anywhere, it is the largest DIMM that is the spare. B. Memory must be populated sequentially, starting with bank A C. All memory modules in all banks must be identical. D. The first bank is considered the online spare bank. 75. Which statement is true about processor installation? A. Processors of different speeds can be mixed as long as they are of the same type. B. Locking levers should be used only when the Intel Xeon processor series is installed. C. Intel and AMD processors can be mixed in the same server. D. Any associated memory installation must be completed correctly for Opteron servers. 76. Which statement is true about the HP 5642 rack? A. It comes unassembled and boxed on a standard sized pallet. B. It comes as a high performance rack that integrates the Modular Cooling System (MCS). C. It is ideal for large data centers that require improved cooling and airflow. D. It is end of life and no longer supported. 77. Which statement is true about the HP IP Console Viewer? A. It allows users to discover KVM switches. B. It requires an IP Console Management Client be installed on the servers. C. It can be accessed through ProLiant ilo 2. D. It is web based. 66 CompuCom Training Department

67 Charts/Links and Sample Questions 78. Which statement is true regarding HP ProLiant servers? 79. Which statements are true about Smart Array Controller ROM upgrade? (Select two) A. HP ProLiant servers have three system ROMs for redundancy. B. SmartStart CD 7 x can be used to run the HP ROM Update Utility. C. Hard drive firmware can only be updated in offline mode. D. HP ProLiant Firmware Maintenance CD can be used to upgrade firmware in offline mode A. ROM upgrades can be performed from the SmartStart CD 7x B. ROM upgrades can be performed from the Firmware Maintenance CD. C. ROM upgrades can be performed running Windows Server 2003 D. Hard drives connected to a Smart Array Controller must be removed during ROM upgrade. E. Logical drive configuration is lost during firmware upgrade. 80. Which statements are true? (Select two) A. Hot-plug Drives do not require jumper settings B. Each non hot-plug SAS and SATA hard drive must have unique ID setup before installation C. Drives with different capacities provide greatest storage space efficiency when grouped together into the same drive array. D. ACU allows SATA and SAS drives to be mixed in the same logical volume. E. Each SCSI drive must have a unique ID F. When installing additional hot-plug drives, the server must be shut down and powered off. 81. Which tool do you use to change the stripe size on a logical column mounted on a Smart Array controller? A. ORCA B. RBSU C. ACU D. ADU CompuCom Training Department 67

68 Charts/Links and Sample Questions For Reference Only 82. Which tool helps you design rack solutions and enforces HP rack rules? 83. Which tool helps you determine if a system performance issue is solved? 84. Which tool is used to configure system options at boot time for legacy ProLiant servers that do not have the ROM-Based Setup Utility (RSBU)? 85. Which tool would you use to change a logical volume on a Smart Array controller from within Windows 2003? 86. Which type of processor is supported in the HP ProLiant DL385 Server? 87. Which utilities help evaluate disk-oriented counters on ProLiant servers running Linux? (Select two) A. HP Advanced Diagnostic Utility B. HP System Management Homepage C. HP Power Sizer Utility D. HP Enterprise Configurator Utility A. Workload Management Pack B. Vulnerability and Patch Management Pack C. ProLiant Foundation Pack D. Performance Management Pack A. Remote Deployment Utility (RDU) B. SmartStart Firmware CD C. System Configuration Utility (SCU) D. Version Control Repository Manager (VCRM) A. Array Configuration Utility (ACU) B. System Configuration Utility (SCU) C. ROM-based Setup Utility (RBSU) D. Array Diagnostic Utility (ADU) A. PA-RISC B. AMD Opteron C. Intel Itanium D. Intel Xeon A. top B. cat/proc/diskstatistics C. vmstat D. cat/proc/cpuinfo E. iostat 68 CompuCom Training Department

69 Charts/Links and Sample Questions 88. While investigating why your newly created Smart Array is performing below expectations, you discover an unusually large number of split I/Os. What is the likely cause? 89. You are at a customer site and have no access to the Internet. You need the spare part number for a ProLiant DL380 Server main board. Which HP resource can you use to obtain this information from the customer site? 90. You are installing Windows 2003 R2 on a ProLiant DL 380 G5 via ilo 2. Everything works normally until the operating system starts the GUI, and then the ilo 2 screen goes blank. What must you do to fix this? 91. You are troubleshooting a DL380 G5 Server and have determined that the system board must be replaced. Which online tool can you use to locate the correct spare part number? 92. You are trying to size a server for SQL Where can you find a sizer for this, as well as for many other sizing utilities for ProLiant servers and storage? 93. You are unable to bring up the Systems Management Homepage (SMH) when you log into SMH with the following URL What is the probable cause? A. The stripe size is too small. B. There is not enough Smart Array cache. C. The stripe size is too big. D. You are duplexing controllers, which has an inherent performance impact. A. HP Product Bulletin B. HP PartSurfer C. HP Onsite Agent s Reference Set (OARS) D. HP Services Media Library A. Install the ilo 2 Advanced Pack B. Enable Virtual Graphical Console in RBSU C. Remove any locally connected KVM modules D. Use Directory Services integration. A. HP PartSurfer B. HP Parts Reference Guide C. HP Services Media Library D. HP Product Bulletin A. ActiveAnswers B. Onsite Agent s Reference Set C. HP Service Advisory D. Product Bulletin A. The correct port number is B. The correct port number is C. The correct port number is D. The SMH can only be accessed via the local host CompuCom Training Department 69

70 Charts/Links and Sample Questions For Reference Only 94. You have 100 GB logical volume carved out of your Smart Array, presented to Windows, and mounted as a single partition with a single filesystem. You need more space in that filesystem, and you expand the logical volume to 200GB. However, the filesystem still only shows 100GB, and an examination of the disk resource shows a 100GB partition with 100GB of unused space. Which utility can you use within Windows to expand a partition and filesystem to use the remaining contiguous space on a logical volume? 95. You have identified what you believe is the root cause of your customer s issue and are now identifying possible solutions. Which step of the HP Troubleshooting Methodology are you on? 96. You have installed 8 x 1GB memory DIMMs into your DL385 G5 Server (two into each memory bank). However, the server only reports 4GB of RAM. Why? 97. You have installed the Version Control Repository Manager (VCRM) to keep firmware up to date on your ProLiant servers, but even though the VCRM downloads the right files from HP, it does not deploy the ProLiant servers you wish to keep up to date. What else must you install to enable this? 98. You have just completed a Version Control Repository Manager (VCRM) installation. You wish to populate the repository from local media first, before using the web updates. Where can you find the files? A. ORCA B. ACU C. Disk Manager D. Diskpart A. Step 1 gather information B. Step 3 develop action plan C. Step 4 execute action plan D. Step 6 prevention A. The BIOS is corrupt B. The memory is mirrored C. Windows can only recognize 4GB of RAM D. Only one processor is installed A. HP Rapid Deployment Pack (RDP) B. HP Vulnerability and Patch Management C. HP Remote Deployment Utility (RDU) D. HP Version Control Agent (VCA) A. PartSurfer Reference DVD B. Onsite Agent s Reference Set DVDs C. HP Firmware Maintenance CD D. SmartStart CD 70 CompuCom Training Department

71 Charts/Links and Sample Questions 99. You installed a second processor into your DL385 G5, but now the system does not boot. What should you do next to resolve this problem? 100. You plan to loan a server to a regional office, but wish to ensure that you get the ProLiant back in the exact same configuration you sent it out in. What is the easiest way to accomplish this? 101. You type the following address into IE: The System Management Homepage (SMH) does not appear. What is the cause? 102. You use Rapid Deployment Pack (RDP) to deploy a scripted OS install to a DL380 G5 Server, but RDP is unable to initiate the deployment. What is the cause? 103. You want to determine if the battery on the array accelerator board has failed. Which offline tool run from the SmartStart CD shows if the battery is in an error state? A. Use RBSU to enable the second processor. B. Initiate Smart Component ROM recovery to flash the system ROM. C. Remove the new processor, update the system ROM, and then reinstall the new processor. D. Make sure there are memory modules in banks C and D that are adjacent to the second processor slot. A. by capturing an Insight Diagnostics survey and later using the Compare Configurations tab to compare the outputs for changes B. by running the audit process from the System Management Homepage (SMH) and using it for later comparison against the serial numbers C. by using HP SIM to create they surveybase.xml file and then using the Comaq Configurations tab of HP SIM to compare outputs and see what is different D. by recording the serial numbers of the critical components for later comparison A. The correct port is B. SMH cannot be accessed from the local host ( ). C. Port 2381 is a secure port and requires https. D. The correct port is A. Multicasting is enabled B. RDP can only transfer and display images C. The internal hard disks are unconfigured D. PXE is disabled A. RBSU B. ORCA C. OARS D. ADU CompuCom Training Department 71

72 Charts/Links and Sample Questions For Reference Only 104. You want to establish a baseline on one ML370 Server and force all other ML370 Servers to conform to the baseline server. Which HP tool provides this ability? A. ROM-Based Setup Utility (RBSU) B. Version Control Repository Manager (VCRM) C. Windows Update D. HP Support and Driver web page 72 CompuCom Training Department

73 Charts/Links and Sample Questions Identify Components The Identify Components questions will require you to identify particular items on physical hardware, some may ask for specific models, others may be generic. Set In Proper Order The Set In Proper Order questions will provide you with a process (perhaps the steps as well), you are asked to select in the correct order the corresponding answers in the correct order as they occur. Hypothetical s The Hypothetical questions will present you with a possible customer scenario, you are asked to select the most likely correct solution (be aware one of the answers is always the by the book correct answer. Exercise B. Identify / Set Order / Hypothetical Action Comments 1. Identify the selected items A. KVM console A B. - KVM console B C. - Power switch D. - Serial Port E. - Server Connection ports (firmware updates) 2. Create a valid HP serial number by placing the parts of the serial number in the correct sections Correct Order A B C D Unique sequential identifier Country Code Supply Date Date of Manufacture CompuCom Training Department 73

74 Charts/Links and Sample Questions For Reference Only 3. Label the components of the server in the graphic 1. T-15 Torx tool 2. 10/100/100 NIC 3. ilo Remote Mgt Port 4. Serial Port A B C D 4. Match each HP software product with its description 1. Rapid Deployment Pack (RDP) 2. Performance Management Pak 3. Vulnerability and Patch Mgt Pack 4. Virtual Machine Management Pack 5. HP SmartStart 5. What is the maximum number of processor sockets for these servers? 6. Place the HP 6-step troubleshooting methodology in the correct sequence numerically. A. allows deployment of server operating systems from a centralized console B. allows centralized performance management for a wide range of servers C. allows deployment and management of virtual machines D. centralized point of vulnerability management and deployment of patches E. single server deployment utility A. ML150 B. ML350 C. ML570 D. DL385 E. DL785 A. Collect data B. Implement Preventative measures C. Evaluate the Data D. Develop an Action Plan E. Execute the Action Plan F. Determine whether Problem Solved 74 CompuCom Training Department

75 Charts/Links and Sample Questions 7. Place the PXE boot sequence in the correct order of occurrence. Number 1 thru 6 8. Your customer has a Windows 2003 cluster that spans three sites. Site A has three nodes, Site B has three nodes, Site C has one node that serves as a Witness server for the other two sites. A. TFTP Request B. DHCP Request C. PXE Request D. PXE Reply E. TFTP Reply F. DHCP Reply A. shared-memory cluster B. failover cluster C. majority node set cluster D. shared-everything cluster Which kind of cluster is this? 9. Match the utilities with their corresponding descriptions. A. IPMI Event Log B. Systems Management Homepage C. Insight Management Agents D. Integrated Management Log A. provides a consolidated view of all health and system configuration information B. views specific subsystem information and generates alerts to the management console C. records significant events that occur during system operation D. monitors and reports events on 100-series Proliant Servers CompuCom Training Department 75

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77 Glossary and Acronyms Section 4. Glossary and Acronyms The location of where the source information can be located is included in the definition section references the HP Service Fundamentals book, is the Servicing HP Proliant ML/DL Servers book, and then is will be followed by section and page. Web links are also included as a source or for additional information. Example: Not all words/terms will have acronyms, so look for the acronym first (if listed in a statement), then look for the word/term. How to Use the Glossary/Acronyms To use the Glossary and Acronyms properly you should pick out keywords in the statement, try to find keywords form the beginning of the alphabet then proceed up the order. By selecting the early letters first ex. A-B-C, you will curtail scrolling back and forth thru the list. Question Search Searching for keywords in the question Example: What is the standard warranty on an HP Proliant DL785 G5 Server? 1. Eliminate searching for HP or Proliant (all mentions of equipment in this document are HP, and the servers in this document are all Proliant). Note Keywords.. What is the standard warranty on an HP Proliant DL785 G5 Server? 2. Search by DL785, look for references of Warranty in the definition 3. Search by Warranty, if all else fails (there may be further instructions in the definition) Answer Search Searching for keywords in the answer choices Example: What checks the status of a Proliant DL185 Server? A. Rapid Deployment Pack (RDP) B. Onboard Administrator (OA) C. ROM-Based Setup Utility (RBSU) D. Intelligent Platform Management Interface (IPMI) Note Keywords in the question.. What checks the status of a Proliant DL185 Server? Note Keywords in the possible answers.. Rapid Deployment Pack (RDP) 1. Eliminate searching for HP or Proliant (all mentions of equipment in this document are HP, and the servers in this document are all Proliant). 2. Search by RDP, read the definition 3. Search by Rapid Deployment Pack, if no acronym is notated, read the definition If two or more answers are very similar, try eliminating the least most likely answers first. *Sample questions were gathered from online testing websites, these questions may or may not be on the actual certification exam. CompuCom Training Department 77

78 Glossary and Acronyms For Reference Only Acronym Term Definition 100 series (1P and 2P) 300 series (1P and 2P) 500 series (2P and 4P) 700 series (Up to 8P) Proliant 100 Series P=processors Proliant 300 series (1P and 2P) P=processors Proliant 500 series (2P and 4P) P=processors Proliant 700 series (Up to 8P) P=processors The 100 series offers an affordable server optimized for: Clustered solutions for high-performance technical computing applications that support demanding workloads Entry-level, general purpose servers The servers in the 300 series are best suited to performing applications, such as: File/print and domain servers Web server functions Small databases and infrastructure applications Increased availability and performance make the 500 series servers ideal for: Complex web applications Large databases Critical file server applications Multi-applications tasks and server consolidation The very scalable ProLiant 700 series servers support up to 8 processors with Quad-Core processing power, deliver outstanding flexibility, scalability and performance for customers growing Enterprise class database, consolidation and virtualization environments. They would be excellent in running the following types of applications: High Performance Computing (HPC) Electronic Design Automation (EDA) /Semiconductor Financial Large database applications ERP / CRM Petrochemical Life Science and Material Science Video Rendering ActiveAnswers ActiveAnswers provides a dynamic set of tools, eservices, and information to help customers plan, deploy, and operate business solutions. It is designed for CIOs, IT managers, VARs, systems integrators, and consultants. First-time users are asked to register. Activity/Online LED Go to the section Charts / Hard Drives of this guide HP Proliant Servers Troubleshooting Guide 04/c pdf 78 CompuCom Training Department

79 Glossary and Acronyms ACU Online ACU The ACU simplifies array configuration by providing an interface to the intelligent features of HP Smart Array controllers. You can start the ACU from the operating system, the SmartStart CD, or a bootable diskette. ACU features include: Configuration wizards for optimized array configurations Express and Standard initial configuration options Easy reconfiguration through capacity expansion, logical drive extension, RAID level migration, and stripe size migration tools User-selectable stripe sizes Support for fault-tolerant RAID levels 0, 1, 1+0, 5, and 6 (formerly known as Advanced Data Guarding or ADG) Variable cache read/write ratio and stripe size for tuning controller performance Drive rebuild and capacity expansion priority settings Online spare (hot spare) configuration Separate fault tolerance configuration on a logical drive basis Blinking drive tray LEDs for quick storage identification ACU does not support mixing SAS and SATA drives in the same logical volume. All Smart Array products share a common set of configuration, management and diagnostic tools, including Array Configuration Utility (ACU), Array Diagnostic Utility (ADU), and Systems Insight Manager. This software consistency of tools reduces the cost of training for each successive generation of product and takes much of the guesswork out of troubleshooting field problems. These tools lower the total cost of ownership by reducing training and technical expertise necessary to install and maintain HP server storage. To configure the array controller, you can use either ORCA or the online Array Configuration Utility (ACU). For more advanced configurations, run ACU from the SmartStart CD or from within an operating system. ACU configuration options Express Configuration Allows the ACU utility to automatically set up the optimum configuration for the controller after you answer a few simple questions. Standard Configuration Allows you to configure the controller manually without using wizards. Configuration Wizards Guide you through a manual configuration process. Configuring physical and logical drives Using the ACU, you can assign physical drives to an array and designate up to four drives per array controller as online spares. All physical drives within an array should be the same size. If disks of higher capacity are installed within a single array, the extra capacity will not be available CompuCom Training Department 79

80 Glossary and Acronyms For Reference Only ADU ADU Event Log Advanced Diagnostic Utility Advanced Memory Protection Options Array Diagnostic Utility Array Diagnostic Utility HP Advanced Diagnostic Utility Performs device tests on HP array controller hardware. Array Diagnostic Utility (ADU) The HP Array Diagnostics Utility is a web-based application that creates a report of all HP storage controllers and disk drives. This report provides vital information to assist in identifying faults or conditions that may require attention. ADU can be accessed from the SmartStart CD HP provides the ADU to help you quickly identify such problems as: An incorrect version of firmware Drives installed in the wrong order Inappropriate error rates A failed battery on the array accelerator board The HP Array Diagnostics Utility is a web-based application that creates a report of all HP storage controllers and disk drives. This report provides vital information to assist in identifying faults or conditions that may require attention. See specific Servers ex. DL ProLiant server models offer advanced memory protection that is implemented at the hardware level and are thus independent of the operating system. Advanced Memory Protection is designed to maintain server availability. The following features work with ECC technology to add another level of protection against memory failures and the resulting downtime. Online spare memory Mirrored memory RAID memory These options can be configured in ROM-Based Setup Utility (RBSU) by pressing F9 at POST. Within RBSU, select Advanced Memory Protection from the Main Menu. If these features are available for a specific server model, you can use the Advanced Memory Protection option in RBSU to configure several settings. Advanced ECC and Fully-Buffered DIMMs (FBDIMMS) are featured on many current ProLiant servers. Consult the configuration rules for the specific server models before configuring memory. For example, remember that installations of FB DIMMs of AECC memory will require the FBDIMMs to be installed in pairs. 80 CompuCom Training Department

81 Glossary and Acronyms Array expansion and RAID migration ASR Assembly Part Number Automatic Server Recovery Manufacturer Part Number The Smart Array controller family provides these four functions: Capacity expansion Adds physical drives to an array, usually performed in anticipation of additional changes to the storage configuration, such as volume extension or new logical drive creation. Volume/logical drive extension Increases the size of an existing volume/logical drive to allow the operating system to use the newly available space in the array. RAID level migration Enables you to migrate from one RAID level to another (for example, from a two-drive RAID 1 mirror configuration to a three-drive RAID 5 configuration). Stripe size migration Changes the array stripe size to boost performance The Server Availability menu includes options that configure the ASR timeout, Wake- On LAN, and the Post F1 Prompt settings as shown in the following graphic. Automatic Server Recovery (ASR) features server recovery functions such as: Automatic restarting after an operating system failure Automatic memory repair Recovery from a processor failure After the HP Server Health Driver is loaded, it sets the ASR timer to the ASR timeout value. The default is 10 minutes. This time can be changed in the ROM- Based Setup Utility (RBSU). If the timer is not reset within the specified period, it is presumed that an operating system fault has occurred. The expired timer triggers an interrupt, which initiates a system restart. The HP Server Health Driver also monitors the system temperature and the system fans. If a fan fails or the temperature of the system exceeds the caution level, the operating system invokes an automatic shutdown sequence to prevent data loss. If the health driver is not loaded, or if the thermal shutdown has been disabled in the RBSU, the power is immediately switched off without a proper shutdown of the operating system to avoid hardware damage. ASR status can be accessed from RBSU or the System Management Homepage as shown in the graphic In ProLiant 100-series servers, the Watchdog Timer is available instead of Auto Server Recovery. Use Watchdog Timer to perform a power recycle and restart the server (similar to the ASR capability in the ProLiant 300/500/700 series servers). This device can be set and enabled or disabled in the BIOS Setup Utility to monitor system events An assembly number is usually the manufacturer s part number. Each board has an assembly number marked on it. CompuCom Training Department 81

82 Glossary and Acronyms For Reference Only Battery-Backed Write Cache (BBWC) If Battery-Backed Write Cache (BBWC) is available, it is an upgrade as opposed to shipping standard with the controller. Smart Array controllers generally have two or more SCSI channels. BBWC is a standard feature and is often upgradeable in this category of controllers. This group also supports RAID 6, also known as Advanced Data Guarding (ADG). High-performance Smart Array controllers have four-digit model numbers. HP Smart Array Controllers exhibit improved performance in RAID 5 configurations when a Battery-Backed Write Cache (BBWC) module is present and enabled. This notice describes how the BBWC improves performance. Boot.ini Windows bit QuickSpecs mspx Operating System Support. The PAE kernel is not enabled by default for systems that can support more than 4 GB of RAM. To boot the system and utilize PAE memory, the /PAE switch must be added to the corresponding entry in the Boot.ini file. If a problem should arise, Safe Mode may be used, which causes the system to boot using the normal kernel (support for only 4 GB of RAM) even if the /PAE switch is part of the Boot.ini file. The PAE mode kernel requires an Intel Architecture processor, Pentium Pro or later, more than 4 GB of RAM, and Windows 2000, Windows XP, or Windows Server The PAE kernel can be enabled automatically without the /PAE switch present in the boot entry if the system has DEP enabled (/NOEXECUTE switch is present) or the system processor supports hardware-enforced DEP. Presence of the /NOEXECUTE switch on a system with a processor that supports hardware-enforced DEP implies the /PAE switch. If the system processor is capable of hardware-enforced DEP and the /NOEXECUTE switch is not present in the boot entry, Windows assumes /NOEXECUTE=optin by default and enables PAE mode. Care Pack service levels Care Pack Services enhance and extend product warranty. HP product sellers and channel partners sell these service levels with products, using product configuration and ordering systems. cat/proc/cpuinfo Linux cat concatenate, copy, and print files 82 CompuCom Training Department

83 Glossary and Acronyms cat/proc/diskstatistics Linux cat concatenate, copy, and print files CISC processor A complex instruction set computer (CISC, pronounced like "sisk") is a computer instruction set architecture (ISA) in which each instruction can execute several low-level operations, such as a load from memory, an arithmetic operation, and a memory store, all in a single instruction. The term was retroactively coined in contrast to reduced instruction set computer (RISC). Examples of CISC processor families are System/360, PDP-11, VAX, 68000, and x86. CMS Config.sys DAS Central Management Server Supported by only 3 Operating Systems Windows bit Direct-Attached Storage Each management domain has a single CMS. The CMS is the system in the management domain that executes the HP SIM software and initiates all central operations within the domain. In addition to the HP SIM software, the CMS maintains a database for storage of persistent objects, and it can reside on a separate system. Typically, applications for the multiple-system aware (MSA) tools also reside on the CMS. These applications are not required to reside on the CMS. They can reside anywhere on the network. Because the CMS is a system within the management environment, it manages itself as part of the domain. The CMS can be added as a managed system within another management domain if it needs to be managed using a separate CMS. Version Control Agents (Windows and Linux only) HP-UX Note In an environment that includes Windows nodes, the WMI Mapper must be installed as well. If the environment includes a Windows CMS, WMI Mapper is installed on the Windows CMS by default; however, with a Linux or HP-UX CMS, manual installation of the WMI Mapper on a Windows system is required. A DAS solution consists of an open-system server running any customer application with dedicated internal or external storage subsystems using the SCSI protocol. This type of technology provides dedicated storage for multiple clients with a one-to-one, server-tostorage ratio. DHCP Reply / Request PXE Boot Disk Manager Diskpart See Diskpart See - Volume/logical drive extension If your operating system does not support online logical drive extensions. Diskpart enables you to extend an existing partition into free space. This utility is included with Windows Server 2003 or the Windows 2000 Resource Kit. DL Servers Processors See Opteron CompuCom Training Department 83

84 Glossary and Acronyms For Reference Only DL185 DL365 DL380 Drives Specs Warranty Processor Specs Warranty Status Be up and serving files in minutes, not hours: The operating system is pre-installed and user storage is pre-configured, so it's a quick, secure, and easy way to add file storage to your network. A single, centralized file server: Consolidate islands of directattached storage to one network attached storage (NAS) platform or create a scalable disk-based backup or replication target. HP All-in-One Storage Manager (ASM) included: Create, migrate, manage, and protect file shares (NAS) and application storage (iscsi Target) without the need for storage expertise; it s like having a storage expert in the box. Multiple configurations to fit your needs: 12-drive models greatly reduce your cost per GB and new Base and 8-drive models have open drive slots for flexible internal expansion. For additional warranty information visit: QuickSpecs Performance Density Up to two Intel Xeon T 5000 and 5100 series processors with Hyper Threading and Intel VT technology to improve performance in a virtual environment. Up to 32MB of 667MHz DDR2 Fully-buffered DIMMs; with 4:1 interleaving, mirrored memory and online spare capability HP Smart Array P400 with 256 MB read cache (Base and Performance models); or Smart Array E200 with 64MB read cache (Entry model) Both controllers are upgradeable with battery-backed write cache capabilities and larger read cache sizes. Management Integrated Lights Out 2 (ilo 2) Management for high speed remote management, and Physical To ProLiant (P2ProLiant) for automated, accurate, and affordable server migration. New Systems Insight Display for walk up system diagnostics. Smart power and thermal management. HP Power Regulator for policy based power management providing energy. What more, new industry exclusive Power Meter reporting capability to log actual power usage. Dual multifunction Gigabit NICs with TOE to reduce network latency. 84 CompuCom Training Department

85 Glossary and Acronyms DL385 Processor Spec Warrany QuickSpecs html Deploy more virtual machines with confidence with the new HP ProLiant DL385 G5p that offers twice the memory, double the NICs, and up to 16 hard drives. Now offering new AMD Opteron HT3 quad- core processors. Up to two (2) AMD Opteron 2300 Series Quad-Core processors with 6MB L3 cache 16 DIMMs sockets for up to 128GB of DDR2-800MHz Two (2) HP NC382i Integrated Dual Port Multifunction Gigabit Server Adapters (four ports total) Trusted Platform Module (TPM) support DL580 Specs Advanced memory Protection html Advanced Memory Protection is designed to maintain server availability and memory reliability without service intervention. These options can be configured in ROM-Based Setup Utility (RBSU) by pressing F9 at POST. Within RBSU, select Advanced Memory Protection from the Main Menu. DL585 DL785 Processor Specs Warranty Processor Specs Warranty QuickSpecs html?jumpid=reg_R1002_USEN The HP ProLiant DL585 G5 is a highly manageable, rack optimized, foursocket server designed for maximum performance in an industry standard architecture. With up to four (4) Quad-Core AMD Opteron processors and a large memory footprint, the DL585 G5 delivers the performance and performance-per-watt needed for compute-hungry database, virtualization, and consolidation applications. Support for the AMD Opteron 8393 SE, 8389, 8387, 8381 HE, 8386 SE and 8376 HE for maximum flexibility Support for Latest Network Interface Cards and SAS SFF HDDs Support for latest generation Smart Array Controllers QuickSpecs a.html The HP ProLiant DL785 G5, the newest and most expandable addition to the award winning HP ProLiant line, is an 8 socket x86 server, supporting up to eight (8) Quad-Core AMD Opteron processors, 512GB of memory, 11 PCI-e I/O slots or an optional I/O backplane with 7 PCI-e & 2 HTx I/O slots. With 64 DIMM slots for a maximum of 512GB of memory (with 4GB DIMMs) and 11 expansion slots the DL785 G5 has the memory and I/O expansion capabilities to support very large virtualization and consolidation environments. CompuCom Training Department 85

86 Glossary and Acronyms For Reference Only Drives ECC memory events EDO Enterprise Configurator Utility Hot-Plug Non Hot-Plug DL185 See IPMI Event Log Extended Data Output HP Enterprise Configurator Utility /12 ACU does not support mixing SAS and SATA drives in the same logical volume. Drives must be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array. Each SCSI drive must have a unique ID. Hot-plug parts do not require jumper setting or system restarts and are incorporated automatically, with the exception of hot-plug hard drives. Installing a hot-plug drive is even simpler because no shutdown is needed. The system automatically sets all drive numbers The HP Enterprise Configurator utility replaced the Rack Builder Online utility in February The Enterprise Configurator offers new and enhanced web-based services for configuring one or multiple racks through the Custom Builder configuration tool. Using a simple guided interface, you can create rack configurations for HP ProLiant servers and StorageWorks products. The Custom Builder configuration tool has two user modes: Help Me Build a New Solution and Let Me Build a New Solution Myself, which provide flexibility and ease-of-use. The rack configurations are created using a complete and current database that includes all HP rack-mountable products. The Custom Builder tool helps to manage the increasing complexity of high-density environments by enabling users to preconfigure racks for more efficient management of their data center. The configuration tool can simultaneously configure multiple racked solutions of industry-standard servers, network storage solutions, and connectivity based on user requirements, and can quote an estimated price for each configuration. After a rack is built, you can still make changes as long as the Rules for Racks system are met. 86 CompuCom Training Department

87 Glossary and Acronyms EPIC Explicitly Parallel Instruction Computing (EPIC) is a term coined in 1997 by the HP-Intel alliance[1] to describe a computing paradigm that began to be researched in the early 1980s.[2] This paradigm is also called Independence architectures. It was the basis for Intel and HP development of the Intel Itanium architecture,[3] and HP later asserted that "EPIC" was merely an old term for the Itanium architecture.[4] EPIC permits microprocessors to execute software instructions in parallel by using the compiler, rather than complex ondie circuitry, to control parallel instruction execution. This was intended to allow simple performance scaling without resorting to higher clock frequencies. ERM Establishing a baseline ESX 3.5i Extended Runtime Module HP Troubleshooting Methodology VMWare Operating system Filesystem See HP R3000 UPS Extends the ability of the UPS to power equipment during a failure. At the recommended 80% load, one ERM can extend the available UPS run time up to 30 minutes. An ERM acts as an extra battery for a UPS and attaches to a power receptacle located on the UPS rear panel. A UPS can support up to two ERMs. You must install an ERM at the bottom of a rack, with the UPS directly above it. The ERM Configurator ensures that accurate run-time predictions are reported to any network software communicating with the UPS. Network software uses runtime information to conduct a timely shutdown of attached servers. See Step 1 - Collect Data NTFS Microsoft Operating system NTFS is the standard file system of Windows NT, including its later versions Windows 2000, Windows XP, Windows Server 2003, Windows Server 2008, Windows Vista, and Windows 7. NTFS supersedes the FAT file system as the preferred file system for Microsoft s Windows operating systems. VMFS Virtual Machine File System VMware VMFS (Virtual Machine File System) is VMware, Inc.'s cluster file system. It is used by VMware ESX Server and the company's flagship server virtualization suite, VMware Infrastructure. It was developed and is used to store virtual machine disk images, including snapshots. VMS Virtual Memory System - VMDK Virtual machine Disk Format - In the field of computing virtualization, VMware products use the VMDK (Virtual Machine Disk Format) file format to store a virtual machine's hard-disk image CompuCom Training Department 87

88 Glossary and Acronyms For Reference Only Event Log EVPM Expand a Partition aka IPMI Event log ProLiant Essentials Vulnerability and Patch Management Pack See - Volume/logical drive extension Protect yourself against hackers, worms, and trojan software that exploit software security vulnerabilities by using HP ProLiant Essentials Vulnerability and Patch Management Pack the all-in-one vulnerability assessment and patch management tool. Vulnerability and Patch Management Pack enables you to: Enhance system lifecycle management by incorporating vulnerability assessment and patching as an integral part of the system management process. Accelerate resolution of vulnerabilities by reducing the research time to understand the criticality of the vulnerability and the expected behavior for patches and fixes. Reduce the risk of security threats by automating the acquisition, scheduling the deployment, and continuously enforcing the persistence (desired state) of patches. It is built on industry-leading scanning (PatchLink Security Threat Avoidance Technology) and patch management technology (HP OpenView using Radia), and integrated into the HP Systems Insight Manager (HP SIM). F12 PXE Boot F12 to access PXE boot Converts a Preboot Execution Environment (PXE) enabled NIC into a bootable device. Note PXE allows the server to broadcast a DHCP request to obtain an IP address, and then to obtain a boot image from a PXE server. In other words, the unconfigured server boots from a network server and prepares to receive an operating system from a network-based deployment server such as RDP or Control Tower F9 Fault/Identification LED During Boot sequence Go to the section Charts / Hard Drives of this guide To access the RBSU Utility a. Power on the server. b. At the prompt, press F9 to enter RBSU HP Proliant Servers Troubleshooting Guide 04/c pdf FB-DIMM Fully Buffered DIMM html?jumpid=reg_R1002_USEN Up to 64GB of 667MHz DDR2 Fully-buffered DIMMs; with interleaving, mirrored memory and online spare capability 88 CompuCom Training Department

89 Glossary and Acronyms Fibre Channel Fibre Channel topologies Fibre Channel, or FC, is a gigabit-speed network technology primarily used for storage networking. Fibre Channel is standardized in the T11 Technical Committee of the InterNational Committee for Information Technology Standards (INCITS), an American National Standards Institute (ANSI) accredited standards committee. It started use primarily in the supercomputer field, but has become the standard connection type for storage area networks (SAN) in enterprise storage. Despite its name, Fibre Channel signaling can run on both twisted pair copper wire and fiber-optic cables. Fibre Channel Protocol (FCP) is a transport protocol (similar to TCP used in IP networks) which predominantly transports SCSI commands over Fibre Channel networks. There are three major Fibre Channel topologies, describing how a number of ports are connected together. A port in Fibre Channel terminology is any entity that actively communicates over the network, not necessarily a hardware port. This port is usually implemented in a device such as disk storage, an HBA on a server or a Fibre Channel switch. Point-to-Point (FC-P2P). Two devices are connected back to back. This is the simplest topology, with limited connectivity. Arbitrated loop (FC-AL). In this design, all devices are in a loop or ring, similar to token ring networking. Adding or removing a device from the loop causes all activity on the loop to be interrupted. The failure of one device causes a break in the ring. Fibre Channel hubs exist to connect multiple devices together and may bypass failed ports. A loop may also be made by cabling each port to the next in a ring. A minimal loop containing only two ports, while appearing to be similar to FC-P2P, differs considerably in terms of the protocol. Switched fabric (FC-SW). All devices or loops of devices are connected to Fibre Channel switches, similar conceptually to modern Ethernet implementations. Advantages of this topology over FC-P2P or FC-AL include: The switches manage the state of the fabric, providing optimized interconnections. Multiple pairs of ports may communicate simultaneously. Failure of a port is isolated and should not affect operation of other ports. CompuCom Training Department 89

90 Glossary and Acronyms For Reference Only Firmware Maintenance CD Hot-Plug HP Links HP OpenView Storage Volume Growth HP Firmware Maintenance CD See Drives Links to HP websites Volume/logical drive extension Beginning with the Firmware Maintenance CD 7.50, the HP Smart Update Manager utility enables deployment of firmware components from a single, easy-to-use interface that is supported in both Microsoft Windows and Linux environments. The utility enables legacy support of existing firmware components while simplifying the firmware deployment process. The CD also provides installation logic and version control that automatically check for dependencies, installing only the correct updates for optimal system configuration The Firmware Maintenance CD can be run either online or offline. When performing an offline deployment, the server can be booted from the Firmware Maintenance CD or a USB drive key that contains the Firmware Maintenance CD contents. The HP Smart Update Manager supports offline deployments of all ROM flash components including system, hard-drive, arraycontroller, QLogic and Emulex Fibre Channel HBA, and Lights- Out Management ROM flash components. When performing an offline deployment, you can also access a removable device such as a USB drive key or the Firmware Maintenance CD that contains supplemental updates. To deploy components offline: 1. Boot the server from the Firmware Maintenance CD or a USB drive key. 2. At the prompt, select a language and keyboard. 3. Click Continue. 4. Read the End-User License Agreement. To continue, click Agree. The Firmware Maintenance CD interface appears. 5. Click the Firmware Update tab. 6. Click Install Firmware. The HP Smart Update Manager is initiated. 7. Select, and then install the desired components. a. To access the Firmware Maintenance CD, enter one of the following commands: If your operating system does not support online logical drive extensions. HP OpenView Storage Volume growth enables the dynamic expansion of volumes on Microsoft Windows 2000 or Windows Server 2003 basic disks 90 CompuCom Training Department

91 Glossary and Acronyms HP5642 rack HP 5642 rack The HP 5642 rack is ideal for SMB companies with limited IT budgets but large aspirations. The HP 5642 rack is a 42U rack that ships unassembled and boxed on a standard size pallet. The HP5642 rack is an industry-standard, 19-inch-wide rack (48.3cm) with 3.28-ft (1m) depth and standard square holes on the RETMA rails. It ships standard with side panels and rear doors, but does not ship with the front door or casters. The static load capacity, or the maximum load of the rack when deployed, is 1500 lbs (680 kg). A static environment is one where the rack is positioned and the leveling feet are extended before the equipment is installed. The HP 5642 rack is targeted at companies requiring an entrylevel rack with sufficient features for easy access and ease of use. When assembled, the HP5642 has the same space capacity as the more expensive 42U racks, providing great value for the customer s IT investment. The available options for the HP 5642 rack are the Rack Stabilizing kit and the Rack Baying kit. HyperTransport Used in the AMD Opteron family of processors 08/c pdf?jumpid=reg_R1002_USEN The AMD Opteron family of processors is AMD s offering for the industry-standard server market. HP is providing AMD processors in the ProLiant server product line to offer enterprise customers expanded options for improved performance while maintaining costeffective infrastructures. AMD Opteron processors are based on the X86 architecture with AMD64 technology and feature an integrated memory controller and Direct Connect I/O Architecture. In addition, AMD multi-core processors feature AMD Virtualization, HyperTransport, and AMD PowerNow! Technology. The Direct Connect I/O Architecture uses the HyperTransport bus to directly connect each CPU to DRAM main memory and to other CPUs. HyperTransport is a point-to-point interconnect with dual unidirectional links. Compared to a shared, bi-directional, parallel front-side bus, a point-to-point interconnect has the advantage of no overhead for bus arbitration and easier signal integrity maintenance, resulting in a scalable, high-bandwidth architecture. HyperTransport uses double data rate to transfer 16 bits of data on both the rising and falling edge of the clock signals, resulting in an effective 32 bits of data per clock cycle on the 16-bit link. AMD Opteron processors use a HyperTransport clock speed of 1 GHz. This provides an effective operating frequency of up to 2000 MT/s (megatransfers per second) and an effective transfer rate of up to 4 GB/s in each direction. Since transfers can occur in both directions simultaneously, an aggregate transfer rate of 8 GB/s can be achieved in 16-bit HyperTransport I/O links. CompuCom Training Department 91

92 Glossary and Acronyms For Reference Only IA-64 Also see Itanium 55/c pdf Intel refers to its 32-bit and 64-bit versions of the x86 processor architecture as Intel Architecture (IA)-32 and IA Itanium is a family of 64-bit Intel microprocessors that implement the Intel Itanium architecture (formerly called IA-64). The processors are marketed for use in enterprise servers and high-performance computing systems. The architecture originated at Hewlett-Packard (HP), and was later jointly developed by HP and Intel. ilo Integrated Lights-Out Processor ilo consists of an intelligent processor and firmware that provides standard and advanced levels of remote management functionality. Integrated Lights-Out (ilo) is integrated on selected ProLiant servers. The highly optimized architecture includes its own RISC processor with separate instruction and data caches, memory subsystem, and Ethernet network controller. ilo Standard includes basic system board management functions, diagnostics, and essential Lights-Out functionality that are provided as integrated, standard features of selected servers. ilo Advanced pack offers virtual administration features, which provide full control of servers in data centers and remote locations. Features include virtual graphical console and virtual floppy drive. A license key is required to activate these features. ProLiant BL p-class blade servers already include the ilo Advanced pack functionality and do not require a license key. ilo Select provides cost-effective LO management upgrades for ProLiant servers that are managed using the ilo2 Standard and ilo2 Standard Blade Edition Remote Consoles. ilo Advanced Pack ilo Advanced pack offers virtual administration features, which provide full control of servers in data centers and remote locations. Features include virtual graphical console and virtual floppy drive. A license key is required to activate these features. ilo2 Integrated Lights-Out 2 Processor ilo 2 is the new 4th generation of Lights-Out technology. It is an intelligent high-performance management processor and firmware currently being integrated on ProLiant servers. It adds an integrated remote console with control of system console and power in a single, Java-free screen, with applet support for Microsoft Java to ilo features. It is available in four forms: ilo 2 Standard provides basic system board management functions, diagnostics and essential Lights-Out functionality as standard features on supported ProLiant servers. ilo 2 Standard Blade Edition adds levels of functionality. ilo 2 Advanced provides full advanced remote administration functionality as a licensed option. 92 CompuCom Training Department

93 Glossary and Acronyms IML Integrated Management Log (Error messages) Records significant events that occur during system operation. This log maintains a copy of the host server IML, which can be accessed using a standard browser, even when the server is not operational. Example: Heat related issue Heat related reboots are generally recorded within the log files associated with the system at different levels (System Event log, IML, etc.) Insight Diagnostics Sessions Review Survey tab As shown in the following graphic, the Survey tab displays by default when HP Insight Diagnostics opens. The Survey functionality maintains up to 10 distinct sessions. To resolve problems quickly, you must have the right information. You can check configuration and revision information immediately. The Online Edition Survey feature captures system hardware and software configuration data as sessions. A session is defined as an organized group of data describing the configured state of the system at a specific point in time. Insight Diagnostics Online Edition replaces the legacy Survey utility, and captures server configuration information. Insight Management Agents Integrated Management Log Insight Management Agents Integrated Management Log Enable you to view subsystem and status information from a web browser, either locally or remotely Records significant events that occur during system operation. The IML records hundreds of events and stores them in an easy-toview form. The IML timestamps each event with 1-minute granularity. You can view recorded events in the IML in several ways, including the following: From within HP SIM ( HP Systems Insight Manager ) From within Survey Utility From within operating system-specific IML viewers For NetWare: IML Viewer For Windows : IML Viewer For Linux: IML Viewer Application From within the ilo 2 user interface From within HP Insight Diagnostics ( HP Insight Diagnostics ) For more information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack. CompuCom Training Department 93

94 Glossary and Acronyms For Reference Only iostat Linux Measures I/O and processor statistics for devices and partitions. iostat iteratively reports I/O statistics for each active disk on the system. Disk data is arranged in a four-column format: If two or more disks are present, data is presented on successive lines for each disk. To compute this information, seeks, data transfer completions, and the number of words transferred are counted for each disk. Also, the state of each disk is examined HZ times per second (as defined in <sys/param.h>) and a tally is made if the disk is active. These numbers can be combined with the transfer rates of each device to determine average seek times for each device. With the advent of new disk technologies, such as data striping, where a single data transfer is spread across several disks, the number of milliseconds per average seek becomes impossible to compute accurately. At best it is only an approximation, varying greatly, based on several dynamic system conditions. For this reason and to maintain backward compatibility, the milliseconds per average seek ( msps ) field is set to the value 1.0. IP Console Viewer The HP IP Console Viewer software enables you to discover switches and to configure interface adapters and cascaded legacy switches. Before the IP console switch can be used over the network, you must install the IP Console Viewer software on the system you will use to manage the switch. This viewer is not web based; you must install it on each machine that will use it. HP IP Console Viewer is available for both Windows and Linux. Firmware updates can be obtained from the HP IP Console Switch downloads page. Version 3.0 supports serial console server, HP IP console switch hardware, and HP IP Console Switch with Virtual Media. Version or greater of the HP IP Console Switch Firmware Update for Windows is required to install Directory Services Integration support. When used with the IP Console with Virtual media, the IP Console Viewer software allows an administrator to map drives from a remote workstation to transfer updates or applications. IPMI for DL Setup differences for ProLiant 100-series servers The ProLiant 100-series are entry-level servers and use different setup, management, and diagnostic tools than the other ProLiant servers. The Startup CD ships with these servers instead of the ProLiant Essentials Foundation Pack. The 100-series servers use the BIOS Setup Utility instead of RBSU. These servers support the Intelligent Platform Management Interface (IPMI). Lights-Out 100 and Light Out 100i provide remote access for management and troubleshooting tasks. 94 CompuCom Training Department

95 Glossary and Acronyms IPMI for models IPMI IPMI Event log Intelligent Platform Management Interface Intelligent Platform Management Interface (IPMI) Event Log For DL300, DL500, DL Monitors and reports events on ProLiant 100-series servers, depending on the server, and may be called the Event Log. Intelligent Platform Management Interface (IPMI) Platform Event Filtering (PET) filtering and configuration pages enable alarms or specified conditions originating on the server specified conditions originating on the server to alert a systems management console that supports IPMI DL185 The IPMI Event Log is a useful troubleshooting tool. It might also be called the Event Log, depending on the server. Access it from BIOS Setup Utility / Advanced Menu on ProLiant 100- series servers. You can troubleshoot components, such as fans and temperature, by using the information recorded in this log. Depending on the server, it monitors and reports on the following events: Fan Memory ECC Processor presence Voltage VRM failure Temperature Firmware-suspected firmware errors, ATAPI device errors Watchdog Timer which is similar to Automated Server Recovery (ASR) CompuCom Training Department 95

96 Glossary and Acronyms For Reference Only iscsi Protocol Internet Small Computer System Interface See MSA2000i for additional information See Proliant Essentials Accelerated iscsi Pack for additional Server processor information iscsi is an abbreviation of Internet Small Computer System Interface, an Internet Protocol (IP)-based storage networking standard for linking data storage facilities. By carrying SCSI commands over IP networks, iscsi is used to facilitate data transfers over intranets and to manage storage over long distances. iscsi can be used to transmit data over local area networks (LANs), wide area networks (WANs), or the Internet and can enable location-independent data storage and retrieval. The protocol allows clients (called initiators) to send SCSI commands (CDBs) to SCSI storage devices (targets) on remote servers. It is a popular storage area network (SAN) protocol, allowing organizations to consolidate storage into data center storage arrays while providing hosts (such as database and web servers) with the illusion of locallyattached disks. iscsi uses TCP/IP (typically TCP ports 860 and 3260). In essence, iscsi simply allows two hosts to negotiate and then exchange SCSI commands using IP networks. By doing this, iscsi takes a popular high-performance local storage bus and emulates it over wide-area networks, creating a storage area network (SAN). Unlike some SAN protocols, iscsi requires no dedicated cabling; it can be run over existing switching and IP infrastructure. As a result, iscsi is often seen as a low-cost alternative to Fibre Channel, which requires dedicated infrastructure. Although iscsi can communicate with arbitrary types of SCSI devices, system administrators almost always use it to allow server computers (such as database servers) to access disk volumes on storage arrays. Unlike traditional Fibre Channel, which requires special-purpose cabling, iscsi can be run over long distances using existing network infrastructure. Itanium Also see IA-64 Processor See individual Server models 55/c pdf Intel refers to its 32-bit and 64-bit versions of the x86 processor architecture as Intel Architecture (IA)-32 and IA-64. Itanium is a family of 64-bit Intel microprocessors that implement the Intel Itanium architecture (formerly called IA-64). The processors are marketed for use in enterprise servers and high-performance computing systems. The architecture originated at Hewlett-Packard (HP), and was later jointly developed by HP and Intel. 96 CompuCom Training Department

97 Glossary and Acronyms Lights Out Technology See ilo, ilo2, Light-Out 100 or RILOEII for details about each Lights-Out 100 ProLiant Lights-Out 100 Series Remote Management Processor and firmware HP recognizes the need for remote systems management and offers the HP Lights- Out technology to manage ProLiant servers from a remote system. This option provides virtual on-site management capabilities so that you can view server operations and manage the server directly. Lights-Out technology operates independently of the server operating system and is available through any server state initial power-on testing, before the operating system is loaded, while the operating system is functional, and even during an operating system failure LO100 Series consists of an intelligent processor and firmware that provides entry-level Lights-Out functionality, basic system board management functions, and diagnostics. Use Lights-Out 100 Series to access the text console of a system, control system power, boot to a remote diskette drive, and monitor system environmental conditions from a browser or command line. It is available as an optional management card for select 100 series servers. The LO 100 Series has the following versions: LO 100i Integrated Remote Management is available on the DL145. Standard, Select, and Advanced options offer flexibility in choice of features. LO 100 C Remote Management Card CompuCom Training Department 97

98 Glossary and Acronyms For Reference Only MCS Modular Cooling System The HP Modular Cooling System (MCS) is a self-cooled rack for high-density data center deployments. This new cooling technology enables deployment of up to 30KW in a single rack. It is designed to aid existing datacenter cooling by allowing the addition of computing power without increasing the current heat load in the datacenter. The MCS helps to support hardware densities and power consumption levels that have previously been difficult to cool. By packing three times the kilowatt capacity of a standard rack, the HP Modular Cooling System considerably extends the life of the data center. With power input redundancy, Modular Cooling System automatically detects power failure and switches to alternate power source. HP Modular Cooling System operates at a temperature higher than the dew point of water; however, if condensation should occur, the Modular Cooling System will drain it via the condensation evacuation pipe. HP Modular Cooling System supports ProLiant, Integrity Nonstop, HP 9000 and StorageWorks devices from HP, as well as select third-party equipment. Hot swappable components fans and heat exchangers can be replaced while the unit is operating, allowing for greater flexibility in servicing the MCS. Memory Configuration Opteron Before you install memory, consult the documentation about the configuration guidelines for the specific server. Ensure that memory meets all requirements for size, type, and speed. Follow all requirements for memory bank population. Use the memory board that is specified for the server model. Considerations for Opteron-based ProLiant servers Remember that an important relationship exists between AMD Opteron processors and memory. DIMMs are inserted in slots associated with specific processor sockets. Be sure to install any processors that are required to support the memory configuration. For example, a DL385 server requires that a processor must be installed in the socket adjacent to its four DIMM sockets. You cannot populate DIMM banks D and C until a second processor is installed in the secondary socket. The following graphic shows a different example of the integrated memory on a DL585 processor memory board. Notice that DIMMs are inserted directly into slots on this separate processor memory board instead of being installed on the system board. 98 CompuCom Training Department

99 Glossary and Acronyms Mirrored memory RBSU provides menu options only for the modes supported by the server. Advanced memory protection within RBSU enables the following: Mirrored memory Mode Provides protection against uncorrectable memory errors that would otherwise result in system failure. In this mode, the system maintains two copies of all data. If an uncorrectable memory error occurs, the system automatically retrieves the good data from the mirrored copy. ML Server family The ProLiant ML server line is maximized for internal system expansion. ML servers are designed to allow maximizing their computing power by adding components, such as PCI expansion cards and disk drives, inside the chassis. Both rack and tower models are available. The flexible, configurable design of the ML line enables their use in different customer environments, including remote sites, branch offices, and data centers. ML servers provide high-availability features to ensure maximum uptime, as well as price and performance flexibility for the customer. ML150 Processor QuickSpecs ons-g2.html 1 processor socket ML350 Processor QuickSpecs ons-g4p.html 2 processor sockets *SATA/SAS models of the HP ProLiant ML350 G4p support both SATA and SAS hard drives. Availability of the ML350 G4p may precede the availability of SAS hard drives. ML570 Processor QuickSpecs 0g3-models.html?jumpid=reg_R1002_USEN 4 processor sockets The HP ProLiant ML570 G4 server is the industry's first 4-processor expansion server that offers not only exceptional performance, but increased reliability with hot-plug RAID memory, powerful management capabilities, and unmatched internal expansion. The ProLiant ML570 G4 is a truly expandable and reliable server for a data center or remote enterprise environment. The ML570 G4 now supports Intel's new Xeon dual core processor technology on an 800MHz front-side bus providing performance gains for multi-threaded applications, for example database, financial services, and supplychain management. Modular Cooling System See MCS CompuCom Training Department 99

100 Glossary and Acronyms For Reference Only MSA family Modular Smart Array iscsi ge/index.html The MSA family is a group of reliable, simple, and cost-effective external storage systems powered by HP Smart Array technology. They provide SCSI, SAS, or SATA disk drive storage, industry-leading data performance, availability, and upgradeable storage capacity. These solutions improve storage management, availability, and performance by enabling multiple servers to share common storage and execute common applications. The MSA family enables easy upgrades to new storage technologies and interconnects, such as Fibre Channel-based SANs or iscsi. 2000i In addition, ProLiant universal hard drives can be easily migrated, making it easy to protect data. 100 CompuCom Training Department

101 Glossary and Acronyms MSA20 12 drives The HP StorageWorks 20 Modular Smart Array Enclosure (MSA20) is a SATA disk drive storage enclosure with Ultra320 SCSI host connectivity. These enclosures deliver industry-leading availability, storage density, and upgradeability to meet customers' demanding and growing storage needs. The MSA20 delivers the ideal mix of low cost and high capacity, for minimum I/O workloads such as reference data, archiving, and disk-to-disk backup. The MSA20 provides storage capacity of up to 12 TB per enclosure (using 1 TB SATA disk drives). Modular design allows up to 21 enclosures to be mounted in one 42U rack for a single rack storage capacity of up to 189 TB of disk storage or up to 8 enclosures in an MSA1500 or an MSA1510i configuration for storage capacity of 64 TB in an entry-level SAN. MSA2000 MSA2000fc MSA2000fc 12 drives ea Family of StorageWorks 12 drives in each Array 3 additional shlves 48 maximum drives The HP StorageWorks 2000fc Modular Smart Array selection of SAN devices features the very latest in efficient consolidation, functionality and technology at very affordable prices. The ideal customers needing to consolidate their storage include smaller companies with tight budgets and limited IT expertise, or larger companies that have perhaps hundreds of smaller departments and remote locations. The MSA2000fc features a high-performance 4Gb Fibre Channel connected array. It allows customers to grow their storage as demands increase up to 14.4TB SAS or 36TB SATA, supporting up to 64 hosts for Fibre Channel attach. All models support the optional HP StorageWorks 2000 Modular Smart Array Snapshot Software which offers controller-based snapshot and cloning functionality. Planning for future growth is easy by starting with the basic modular pieces and adding capacity as needs arise. CompuCom Training Department 101

102 Glossary and Acronyms For Reference Only MSA2000i MSA2000i 12 drives ea _arrays/msa2000i/index.html?jumpid=reg_r1002_usen The MSA2000i features a 1Gb Ethernet (1GbE) iscsi connected array. It allows customers to grow their storage as demands increase up to 14.4TB SAS or 36TB SATA, supporting up to 16 hosts for iscsi attach. All models support the optional HP StorageWorks 2000 Modular Smart Array Snapshot Software which offers controller based snapshot and cloning functionality. Planning for future growth is easy by starting with the basic modular pieces and adding capacity as needs arise. The MSA2000i is available in two models: a single controller version with future expansion, and a dual controller model for the more demanding entry-level situations that require higher availability. Each model comes standard with twelve drive bays able to simultaneously accommodate 3.5-inch enterprise-class, dual-ported SAS drives and archival-class SATA drives. Additional capacity can easily be added when needed by attaching up to three MSA bay drive enclosures. Maximum raw capacity ranges from 3.6TB SAS or 9TB SATA in the base cabinet, to over 14.4TB SAS or 36TB SATA with the addition of the three drive enclosures. MSA2000sa MSA2000sa 12 drives The MSA2000sa comes standard with twelve drive bays able to simultaneously accommodate 3.5-inch enterprise-class, dual-ported SAS drives and archival-class SATA drives. Additional capacity can easily be added by attaching up to three MSA bay drive enclosures. Maximum raw capacity ranges from 3.6 TB SAS or 12 TB SATA in the base cabinet, to over 14.4 TB SAS or 48 TB SATA with the addition of the three drive enclosures. The MSA2000 family of arrays are cost efficient in that there are never additional hidden charges, licenses or fees as you add enclosures, hosts and users. 102 CompuCom Training Department

103 Glossary and Acronyms MSA30 14 drives The MSA30 is a flexible, universal storage enclosure that uses a common storage building block for the current and future data center. This external JBOD storage option delivers high availability, performance, serviceability, and large storage capacity for businesscritical data. The dual bus enables customers to attach up to two servers to a single MSA30. It is used as an expansion option for the MSA1000 and MSA1500. The MSA30 supports up to 14 Ultra2, Ultra3 or Ultra320 Universal Hard Disk Drives, and provides storage capacity of up to 4 TB per enclosure (using 300 GB 1-inch disk drives). It is available in single and dual bus models. MSA50 20 drives* The HP StorageWorks Modular Smart Array 50 Enclosure MSA50 is a 1U Serial Attach SCSI(SAS) disk drive storage enclosure supporting Small Form Factor(SFF) SAS or Serial ATA(SATA) drives. This enclosure delivers industry-leading data performance, availability, storage density, and upgradeability to meet customers demanding and growing storage needs. The all new SFF drive carrier is designed to support the new Universal form factor hard drive in either SAS or SATA. This new form factor provides optimized performance per U of space while delivering unparalleled power consumption. The MSA50 enclosure supports direct attach storage to HP ProLiant and Integrity Servers. The MSA50 supports the cascading of shelves in a 1+1 configuration to allow a maximum of 20 SFF drives in a 2U configuration attached to a single controller port. This single controller port incorporates four lanes for a total max throughput of 12Gb/s for SAS. CompuCom Training Department 103

104 Glossary and Acronyms For Reference Only MSA60 12 drives Managing your small and midrange business growing storage needs can be done by deploying this low cost, flexible tiered storage system with up to 5.4 TB SAS, 12 TB SATA or SAS MDL (Midline) storage per enclosure. Add a second I/O Module and transition from single domain to dual domain for higher levels of redundancy and reliability reducing or eliminating single points of failure within your storage network. On ProLiant servers Dual Domain support is available for the SA P800 attached to a MSA60. On Integrity servers for HP-UX and OVMS environments the HP SC44Ge HBA adds support for Multi-Initiator JBOD Clusters. MSA70 25 drives Managing your small and midrange business growing storage needs can be done by deploying this low cost, flexible tiered storage system with up to 3.6TB SAS or 3TB SATA storage per enclosure. Add a second I/O Module and transition from single domain to dual domain for higher levels of redundancy and reliability reducing or eliminating single points of failure within your storage network. On ProLiant servers Dual Domain support is available for the SA P800 attached to a MSA70. On Integrity servers for HP-UX and OVMS environments the HP SC44Ge HBA adds support for Multi-Initiator JBOD Clusters. Multicasting NAS NCU Network-Attached Storage ProLiant Network Configuration Utility Intelligent and self-contained storage devices are connected to servers and other devices through a LAN. A file system is located and managed on the NAS device, and data is transferred to clients over a network using industry-standard file-sharing protocols. The intelligence on the NAS device enables true data sharing among heterogeneous network clients. Enables you to configure and monitor HP network interface controllers (NICs) running in a Windows environment. netstat Linux Monitors network information. NICs Network Interface Controllers See Proliant Network Configuration Utility 104 CompuCom Training Department

105 Glossary and Acronyms Non Hot-plug See Drives Northbridge MCH or IMC The northbridge, also known as a memory controller hub (MCH) or an integrated memory controller (IMC) in Intel systems (AMD, VIA, SiS and others usually use 'northbridge'), is one of the two chips in the core logic chipset on a PC motherboard, the other being the southbridge. Separating the chipset into the northbridge and southbridge is common, although there are rare instances where these two chips have been combined onto one die when design complexity and fabrication processes permit it. NTFS OA OARS Online Spare Memory Onboard administrator NTFS Microsoft Operating system NTFS is the standard file system of Windows NT, including its later versions Windows 2000, Windows XP, Windows Server 2003, Windows Server 2008, Windows Vista, and Windows 7. NTFS supersedes the FAT file system as the preferred file system for Microsoft s Windows operating systems. Online deployment When performing an online deployment, the server must be booted from the operating system. HP Smart Update Manager, available in the Firmware Maintenance CD, supports online deployments of all ROM flash components for both Windows and Linux including HP Onboard Administrator for HP c-class BladeSystem, hard-drive (SAS and SATA), array-controller, and Lights-Out Management ROM flash components. See Onsite Agents Reference Set (OARS) DIMMs within a bank must be identical (same capacity and number of ranks) If single-rank and dual-rank DDR-1 DIMMs are used, the banks must be populated with single-rank DIMMs first Memory banks must be designated, for example A through D. Memory must be populated sequentially, starting with bank A. Systems that support DDR-2 memory do not support dual-rank DDR-2 DIMMs The capacity of DIMMs in the Online Spare bank must be equal to or greater than the capacity of DIMMs in any other bank The last bank populated is considered the Online Spare bank This guideline also applies at the rank level. HP Memory Option kits are configured so that customers automatically comply with this requirement. CompuCom Training Department 105

106 Glossary and Acronyms For Reference Only Onsite Agents Reference Set (OARS) HP Onsite Agent's Reference Set (OARS), the QuickFind 2000 replacement service, is a self-help, information-retrieval tool that allows you to access the most comprehensive CD-ROM-based collection of upto-date service and support information on HP hardware products. OARS uses a web based user interface that allows users to navigate to a product and view documents associated with that product. Search capability is also provided that allows users to search across the entire OARS CD-ROM collection. The HP OARS kit provides an electronic resource (DVDs) for computer illustrated parts, features and specifications, as well as maintenance and service information for HP hardware products. OARS is sold as a 12 month subscription. OARS kits are updated and distributed every other month. HP s Onsite Agent s Reference Set will provide you with a 2-DVD set containing: Product Home Pages (product overview, parts information, work instructions) Product Bulletins and Advisories Product Installation Manuals Product Parts Manuals Product Reference Manuals Product Service and Upgrade Manuals Product Release Notes Product User Manuals You will also receive a DVD with your initial subscription service containing: Archive Product Home Pages for older HP, Compaq, and DIGITAL products Archive Installation Manuals Archive Parts Manuals Archive Reference Manuals Archive Service and Upgrade Manuals Archive Release Notes Archive User Manuals Opteron Processor (AMD) Processors DL145, G2, G3, G5 DL165 G5 DL365, G5 DL385, G2, G5 DL585, G2, G5 DL785 G Option Part Number Upgrade replacement Warranty An option part number is used to order an upgrade. The option part includes the screws, mounting hardware, cables, and software needed for a complete upgrade Spare and option part warranties are covered by a 90-day warranty or the warranty of the computer into which they are installed, whichever is longer. Most options carry a 1-year warranty. Once installed in an HP machine, the option assumes the remainder of that machine s warranty or the remainder of the option warranty, whichever is longer. (Some options have 3-year warranties.) 106 CompuCom Training Department

107 Glossary and Acronyms ORCA PA-RISC Parts Reference Guide Option-ROM Configuration for Arrays processor HP Parts Reference Guide ORCA enables you to set the boot controller order during initial configuration only. When more than one controller exists; other controllers do not have to be array or SmartArray controllers The ORCA disk configuration defaults are based on the number of drives connected to the array controller: One drive RAID 0 Two drives RAID 1 Three to six drives RAID 5 More than six drives No auto-configuration If any data has been written to any drives, ORCA does not configure the drives automatically. ORCA is available in English only and has no provision for drive expansion, RAID level migration, or stripe size changes. To perform those tasks, use ACU After system configuration is complete and the server restarts, if an array controller is present, ORCA automatically configures the array to a default setting based on the number of drives connected to the controller Because ORCA is designed for users who have minimal configuration requirements, ORCA does not support: Drive expansion RAID level migration Setting the stripe size or controller settings Languages other than English 2-34 To perform those tasks, use ACU If the network is unavailable or if performance issues interfere, service engineers and authorized resellers can order and use the Parts Reference Guide DVD. It contains information that was formerly available on the HP-Service Parts Information (SPI) CD-ROM, but has been enhanced to include: Over 8,000 part photographs to help you identify your parts accurately Search for parts by product name or part description New 32-bit application that allows window resizing and cut and paste Extraction of data to either delimited files or XML files Print part lists, including exploded view diagrams with reference designators so you can identify parts when away from your computer CompuCom Training Department 107

108 Glossary and Acronyms For Reference Only PartSurfer HP PartSurfer Web accessed Most users of HP PartSurfer find it easy to locate parts information online without detailed instructions. You can search by product name or number, or select from a menu. A user guide is provided for those who prefer more detailed instructions, or need to print and retain documentation on using PartSurfer. Contextual pop-ups can provide further help. Performance baseline Creating a performance baseline is essential in determining normal operating parameters for a server. A baseline is a set of critical data used as a control. When creating a performance baseline, you capture the current state of your server or network performance and use this information as the starting point for comparing future performance levels.! Important This baseline should be captured after initial installation of the equipment, during normal daily operation. The baseline should be updated after any hardware or software additions to the system. The HP ProLiant Essentials Performance Management Pack (PMP) is an integrated management software solution that enables the monitoring of performance on one or more servers and supported shared storage solutions. The performance information is analyzed to reveal a building or existing performance bottleneck issue. 108 CompuCom Training Department

109 Glossary and Acronyms Performance Management Pack ProLiant Essentials Performance Management Pack (PMP) With the Performance Management Pack (PMP) software, you can monitor performance on one or more servers or shared storage devices. The performance information is analyzed to determine if there is a building or existing performance bottleneck issue. You can interactively display the information or log the information to a database for later analysis or reporting. The ProLiant Essentials Performance Management Pack is a software solution that detects, analyzes, and explains hardware bottlenecks on ProLiant servers, select HP Integrity servers, and MSA shared storage devices. The Performance Management Pack provides tools to receive proactive notification of building bottleneck conditions and to debug existing performance issues. With the Performance Management Pack (PMP) software, you can monitor performance on one or more servers or shared storage devices. The performance information is analyzed to determine if there is a building or existing performance bottleneck issue. You can interactively display the information or log the information to a database for later analysis or reporting. In addition to providing proactive notification of impending performance issues, PMP also provides analysis methods and recommendations for debugging them. PMP is easy to use through its intuitive graphical user interface (GUI) and integration with HP Systems Insight Manager (HP SIM). You can interactively display the information or log the information to a database for later analysis or reporting. In addition to providing proactive notification of impending performance issues, PMP also provides analysis methods and recommendations for debugging them. PMP is easy to use through its intuitive graphical user interface (GUI) and integration with HP Systems Insight Manager (HP SIM). Power Sizer HP Power Sizer html The HP BladeSystem Power Sizer assists facilities teams and IT staff in sizing their power infrastructure to meet the needs of an HP BladeSystem solution. Based on actual component level power measurements of a system stressed to maximum capability the BladeSystem Power Sizer enables the facilities team to effectively plan for the power consumption and heat load of an HP BladeSystem. The sizer allows a customer to select the type and number of components within each Blade Server and Blade Enclosure and see the effect of the changes on the power consumption and heat loading. Pre-failure warranty Pre-failure warranty is the portion of the HP warranty that covers repair or replacement of defective parts (including processors, memory, and hard drives) identified by HP Insight Manager software as pre-failure. CompuCom Training Department 109

110 Glossary and Acronyms For Reference Only Processor (second) System fails to boot 04/c pdf Unsupported processor stepping with Intel processors For systems based on Intel processors, you must update the System ROM to support new steppings(revisions) of processors. System ROM for HP servers contains the Intel microcode, also called processor support code that the system uses to initialize the processor and ensure proper operation of the platform. A new or replacement processor may be a newer stepping. At boot, the server indicates if the current system ROM does not support the new stepping pr Unsupported Processor Detected System will ONLY boot ROMPAQ Utility If this message is displayed, update the system ROM in one of the following ways: Updating system ROM without removing the processor. Updating system ROM after removing the processor Updating system ROM without removing the processor If the "Unsupported Processor Detected" message is displayed, and you choose to leave the processor installed, the system will only boot the following devices: Systems ROMPaq Diskette installed in a legacy diskette drive Updating system ROM after removing the processor If the "Unsupported Processor Detected" message is displayed, and you choose to remove the processor, update the system ROM using any standard ROM flash mechanism. After updating the system ROM, install the new stepping processor. Processor Installations A ProLiant server ships from the factory with one or more processors installed. You might need to replace one processor with another or add additional processors. Basic installation guidelines Refer to the accompanying documentation when installing processors and processor memory boards. Be sure to follow the rules that apply to the specific server model and processor. Caution Be sure that server ROM is updated so the system can recognize the new processor. Failure to flash the system ROM before installing processors or processor memory boards can cause system failure. Be sure each processor is supported by the server. Ensure that the installed processors are the same type and speed Do not mix processor stepping, core speeds, or cache sizes if these configurations are not supported on the server. Refer to the server documentation for more information. Install each processor in the correct slot or socket position. Correctly align the processor pins to seat the processor into the socket. Carefully and correctly position any locking levers. Be sure that any associated PPM installation is completed correctly. Be sure that any associated memory installation is completed correctly for Opteron-based servers. 110 CompuCom Training Department

111 Glossary and Acronyms Product Bulletin Proliant Essentials Accelerated iscsi Pack ProLiant Essentials Vulnerability and Patch Management Pack Proliant Foundation Pack HP Product Bulletin website Proliant Essentials Accelerated iscsi Pack iscsi See EVPM Proliant Essentials Foundation Pack The HP Product Bulletin website is a convenient central resource providing technical overviews and specifications for HP hardware and software. The HP Product Bulletin is a free downloadable application and is loaded with features to aid with the purchase, sale and support of HP Products. When updated the HP Product Bulletin connects back to the source to provide streaming updates of HP product information. QuickSpecs Quick Quote Product Photos Locate by Name Advanced Search Capabilities Favorites Retired Products Tip of the Day The HP ProLiant Essentials Accelerated iscsi Pack enables the embedded Multifunction NIC on a ProLiant server to run accelerated iscsi on Windows and Linux. iscsi allows block-level storage data to be transported over widely used IP networks, enabling end users to access the storage network from anywhere in the enterprise. Additionally, it offloads the iscsi function to the NIC rather than taxing the CPU of the server. HP ProLiant Essentials Accelerated iscsi Pack offers the following support. Support for Red Hat Enterprise Linux 5 AS/ES Support for SUSE LINUX Enterprise Server 10 SP1 Support for Windows Server 2003 and Windows 2000 Support for Microsoft iscsi Software Initiator version 2.0 Support for ProLiant servers with embedded Multifunction Server Adapter /3 The primary component of ProLiant Essentials software is the Foundation Pack. It ships with ProLiant servers and includes the essential software every customer needs to install, configure, and manage ProLiant servers. It is a single, comprehensive source for all ProLiant server support software. The ProLiant Essentials Foundation Pack includes: 2 SmartStart (one for x86 32-bit and one for x86 64-bit operating systems) ProLiant Support Pack for Windows (Included in the StartStart CD) ProLiant Support Pack for Linux (included in the SmartStart CD) 1 Management CD The Management CD provides the tools needed to monitor, patch, and control HP ProLiant ML, DL, and BL servers, including systems running VMware and Microsoft virtual machines. Use the Management CD autorun to install HP Systems Insight Manager and the ProLiant Essentials management tools that you require. CompuCom Training Department 111

112 Glossary and Acronyms For Reference Only Proliant Install Guide Proliant Network Configuration Utility Proliant Server Proliant Install Guide Proliant Network Configuration Utility Proliant Server Front Panel LEDs This Installation Guide provides detailed information regarding both the hardware and the software that together make up your new system With the ProLiant Network Configuration Utility, you can configure and monitor ProLiant NICs. The Network Configuration Utility displays a list of recognized NICs and statistics regarding their current state. This information includes the current speed, duplex settings of the NIC, and the current throughput of Gigabit NICs. If you see the cable fault icon next to the NIC, recheck the network connections and ensure that the switch or hub is working properly. After the connection is restored, you should no longer see this icon. Flashing Blue PXE Boot Sequence Preboot Execution Environment PXE Request DHCP Request DHCP Reply TFTP Request TFTP Reply PXE Reply F12 to access PXE boot Converts a Preboot Execution Environment (PXE) enabled NIC into a bootable device. Note: PXE allows the server to broadcast a DHCP request to obtain an IP address, and then to obtain a boot image from a PXE server. In other words, the unconfigured server boots from a network server and prepares to receive an operating system from a network-based deployment server such as RDP or Control Tower. PXE boot instructions overview PXE boot instructions, which are defined within a job or job template, can direct controlled devices to boot using a virtual floppy disk, to boot and run the Deployment Agent, or to boot and run the operating system image installed on the hard disk. Controlled devices are defined by their device record in the Controller database. 112 CompuCom Training Department

113 Glossary and Acronyms PXE boot process The PXE boot process After a device completes the power-on self test (POST) and begins the Pre-Boot execution Environment (PXE) boot process, the device sends a DHCPDISCOVER message that is received by both the DHCP server and the ADS PXE service. The DHCP server offers the device an IP address, and the ADS PXE service either ignores or responds to the device using cached boot responses from the Controller. If the ADS PXE service responds to the device, it sends the device a DHCPOFFER message with the IP address of the ADS PXE service so that the device can request the Startnbs network boot program from the TFTPD service. On the device, Startnbs requests boot instructions from the ADS PXE service, which relays the request to the Controller. The Controller sends the PXE boot instructions to the ADS PXE service, which relays them to the device, only if the Controller can match the device's SMBIOS GUID or MAC address to an existing device record, or if the Controller is configured to add a new device record if the device is not listed in the Controller database The Controller service retrieves the PXE boot instructions, in the form of /pxe/boot commands, from the appropriate job or job template and sends them to the ADS PXE service, which relays the boot instructions to the device. The /pxe/boot commands instruct the device to boot using a virtual floppy disk, to boot and run the Deployment Agent, or to boot and run the operating system that is installed on the hard disk. If a connection to the Controller cannot be established, the ADS PXE service responds to the device using cached boot instructions. PXE Reply PXE Request PXE Boot PXE Boot CompuCom Training Department 113

114 Glossary and Acronyms For Reference Only QuickSpecs The HP Product Bulletin website is a convenient central resource providing technical overviews and specifications for HP hardware and software. The HP Product Bulletin is a free downloadable application and is loaded with features to aid with the purchase, sale and support of HP Products. When updated the HP Product Bulletin connects back to the source to provide streaming updates of HP product information. QuickSpecs Quick Quote Product Photos Locate by Name Advanced Search Capabilities Favorites Retired Products Tip of the Day QuickSpecs can be easily accessed through the Product Bulletin. The HP Product Bulletin allows you to find information in QuickSpecs quickly and easily. By clicking on the Search button you can search across all products QuickSpecs or only selected groups. The QuickSpecs for each ProLiant product include the following information: Features Standard parts and options Models R3000 UPS Quick Specs #intro In addition, the HP R3000 UPS has the capability to be connected to optional Extended Runtime Module (ERM). Customers can further increase the runtime on their HP R3000 UPS by using this ERM. r5500 r5500 rack otection/index.html The R5500 will support any rack mount server application requiring up to 4500 watts of power protection. With two load segments and free HP Rack and Power Manager software it's easy to customize this UPS to your unique situation and manage your systems quickly and remotely. RAID RAID 0 Provides no data redundancy, and thus has no impact on performance. One drive RAID CompuCom Training Department

115 Glossary and Acronyms RAID RAID 1+0 Generates two physical writes for every logical write. Two drives RAID 1 RAID RAID 5 Generates four physical I/O requests (two reads and two writes) for every logical write. Three to six drives RAID 5 RAID 5 cannot be implemented if the array only has two drives. RAID ADG (6) RAID 6 (ADG) Generates six physical I/O requests for every logical write Only RAID 6 can handle two simultaneous drive failures in all cases. Other RAID solutions require that the online spare drive is completely rebuilt before the failure of a second drive could be handled without data loss. However, it is unlikely that a second drive will fail during the rebuild time. RBSU ROM-Based Setup Utility Boot Order The purpose of RBSU is to help you configure server hardware settings and prepare a server for an operating system installation. RBSU enables you to: View and establish server configuration settings during the initial system startup Modify the server configuration settings after the server has been configured RBSU performs a wide range of configuration activities that may include: Configuring system devices and installed options Displaying system information Selecting the primary boot controller Configuring memory options Language selection Booting the system After the auto-configuration process is complete or after the server restarts when exiting from the RBSU, the POST sequence runs and the boot options screen displays. This screen is visible for several seconds before the system attempts to start from a bootable CD, USB-based media, diskette, or hard drive. If you take no action, the system attempts to start using the default boot order before starting from the hard drive. The default boot order for most current servers is: CD-ROM Floppy Drive (A:) USB DriveKey (C:) Hard Drive C: (See Boot Controller Order) PXE NIC CompuCom Training Department 115

116 Glossary and Acronyms For Reference Only RBSU Event log RDP ROM Based Setup Utility ProLiant Essentials Rapid Deployment Pack The ilo ROM-Based Setup Utility (RBSU) can be accessed when the server is booted. These utilities allow you to configure network parameters, directory settings, global settings, and user accounts HP ProLiant Essentials Rapid Deployment Pack is a server deployment solution that facilitates the installation, configuration, and deployment of highvolumes of servers through either a GUI-based or a web-based console, using either scripting or imaging technology. Server configuration time is reduced, making it possible to scale server deployments to high volumes in rapid fashion. RDP encompasses the HP SmartStart Scripting Toolkit, drivers, agents and configuration utilities, HP supplied deployment jobs, easy-to-use installation process, and important support & documents. Tightly integrated with HP Systems Insight Manager, this deployment solution makes deploying a server very easy. RDRAM Rambus Dual RAM 116 CompuCom Training Department

117 Glossary and Acronyms RDU Proliant Rapid Deployment Utility The RDU allows local and remote non-scripted deployments only. The Remote Deployment Console Utility for Microsoft Windows is a command line version of the RDU. The functionality of the command line-based Remote Deployment Console Utility is identical to the graphical RDU but enables unattended scripted deployment. The Remote Deployment Console Utility for Microsoft Windows allows local and single or multiple remote scripted deployments. The RDU allows local and remote non-scripted deployments only. The Remote Deployment Console Utility for Microsoft Windows is a command line version of the RDU. The functionality of the command line-based Remote Deployment Console Utility is identical to the graphical RDU but enables unattended scripted deployment. Using a graphical interface, the utility enables you to deploy and maintain ProLiant Support Packs and Smart Components on a local server or remote server accessible over a network connection. To run the ProLiant Remote Deployment Utility, invoke Setup.exe which is present as part of the ProLiant Support Pack. The ProLiant Support Pack is identified based on the operating system installed on the server. HP SMH can be installed as a part of the complete ProLiant Support Pack, or you can install the HP SMH component individually. Remote Installation Services RILOE II RIS Remote Insight Lights-Out Edition II NIC and AC adapter Beginning with Windows 2000, Microsoft began developing the technology that would eventually come to be called RIS and that would allow for network-based installation. The goal of RIS was a relatively simple one to put an operating system image onto the local disk of the target computer using PXE RILOE II is a PCI card that provides full control of server hardware and operating systems through a client browser. RILOE II has a dedicated processor, memory, NIC, an AC adapter that makes it completely independent of the host server operating. RILOE II is available to upgrade earlier servers that did not support embedded management processors. Some customers used RILOE II to upgrade the remote console performance available with ilo management processors. On ilo 2 servers with Virtual KVM the remote graphic console performance exceeds that of RILOE II. HP expects all RILOE II users to move to ilo 2 as it becomes available on new server models. CompuCom Training Department 117

118 Glossary and Acronyms For Reference Only RISC processor The acronym RISC (pronounced as risk), for reduced instruction set computer, represents a CPU design strategy emphasizing the insight that simplified instructions that "do less" may still provide for higher performance if this simplicity can be utilized to make instructions execute very quickly. Many proposals for a "precise" definition[1] have been attempted, and the term is being slowly replaced by the more descriptive load-store architecture. Well known RISC families include Alpha, ARC, ARM, AVR, MIPS, PA-RISC, PIC, Power Architecture (including PowerPC), SuperH, and SPARC. ROM Upgrade Recovering from a failed ROM upgrade A ROM upgrade can fail for a variety of reasons, such as: A power failure, operating system lockup, or other catastrophic event occurs during the system ROM upgrade process When this occurs, the ROM upgrade does not complete, and the ROM image on the target server is corrupted. The ROM upgrade process is interrupted for any other reason The upgrade process must be complete for the ROM upgrade to be successful. In the event of an unsuccessful ROM upgrade, the server will not operate correctly, and you must implement ROM disaster recovery procedures to regain server functionality. If a redundant ROM image is present, disaster recovery procedures are not necessary. ROM-Based Diagnostic Utility The Diagnostic Utility provides a preboot method for quickly checking the validity of the three major server subsystems needed to start an operating system. This utility augments the version of server diagnostics available on the legacy system partition supported on some ProLiant servers. The goal of the ROM-based Diagnostic Utility is to provide critical support diagnostics only. The Diagnostic Utility is: Separate from the Insight Diagnostics Offline Edition available on the SmartStart 7.1 or later CD Available in English only Available from the System Maintenance Menu The three options provided for the Diagnostic Utility are: Memory Test Tests all memory in the system CPU Test Tests all processors in the system Boot Disk Test Tests the boot drive for its readiness to boot 118 CompuCom Training Department

119 Glossary and Acronyms ROMPAQ SAN Storage Area Network See ROM ng=en&cc=ie&taskid=110&prodseriesid=427542&prodtypeid=15351 &prodseriesid=427542&objectid=c Recovering from a Failed System ROM Upgrade During the ROM upgrade process, the whole process must complete for the ROM upgrade to be successful. WARNING: If an error such as a power failure, operating system lockup, or some other catastrophic event occurs during the system ROM upgrade process, the ROM upgrade will not complete and the system ROM image on the target server will be corrupted. Should this occur, the server will not operate correctly and ROM disaster recovery procedures must be implemented to regain server functionality. NOTE: Supported Servers While ROMPaq disaster recovery is supported on all ProLiant server models, each server has unique and specific directions for executing the Disaster Recovery Procedure. Older models require powering down, opening the chassis, and locating the system maintenance switch block on the server s system board. Specific switches have to be set and very from server model to server model. Newer models do not require setting any system board switches. For the server specific information, warnings and procedures, please refer to the server s Setup and Installation user guide for details. A SAN solution can be described as open-system servers running customer applications on an open operating system. This solution includes shared network infrastructure components, external storage resources, and value-added software for enhanced storage and data management. The SAN solution technology provides consolidated and virtualized storage with massive scalability and fault tolerance. One SAN solution can be attached to one or more servers. sar Linux Measures system activity information and compiles cumulative statistics over a specified period of time. SAS and SATA hard drives SATA Hot-plug disk drive LED combinations - Go to the section Charts / Hard Drives of this guide LED combinations - Go to the section Charts / Hard Drives of this guide LEDs HP Proliant Servers Troubleshooting Guide /c pdf LEDs HP Proliant Servers Troubleshooting Guide /c pdf CompuCom Training Department 119

120 Glossary and Acronyms For Reference Only SCSI SCU System Configuration Utility SCSI hard drive technology has been the industry standard because of its reliability and superior protocol features. It began in the early 1980s, and in 1986, ANSI officially approved the SCSI specification as a standard that defined the mechanical, electrical, and functional requirements for attachment of SCSI peripheral devices; this SCSI-1 had an 8-bit parallel bus (transferred a single byte of data with each bus cycle). As the original SCSI met its limits with performance improvements in processors and peripheral devices, in 1994 the enhanced versions of the SCSI standard were developed to incorporate several new features that improve SCSI performance and functionality. Each SCSI drive must have a unique ID. Drives must be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array The ROM on the currently shipping ProLiant servers contains the functionality provided by the system partition utilities on legacy ProLiant servers. RBSU replaces the System Configuration Utility (SCU) that shipped on legacy ProLiant servers. RBSU provides the same functions, eliminating the need for a system partition on the primary drive and the use of boot diskettes. Legacy ProLiant servers used the System Configuration Utility (SCU) to configure the BIOS. Except for the ProLiant100 series, currently shipping ProLiant servers use RBSU. 120 CompuCom Training Department

121 Glossary and Acronyms Serial Number The current standard HP serial number is a 10-character alphanumeric string. The serial number does not contain an embedded product model representation, referred to as a "configuration code" in pre-merger Compaq For example, a serial number DEH is interpreted as follows: Country code DE = Germany Supply code H = Herrenberg Date of manufacture 238 = 2002, week 38 Unit number = 1234 = unit number for that weekly lot Interpreting serial numbers Serial numbers enable identification of any product. Several different serial number formats predated and coexist with the standardized numbering system. Pre-merger Compaq serial numbers used two different 12-digit formats. Pre-merger HP serial numbers used a 10-digit format. Since January 2003, the 10-digit serial number has applied to ProLiant servers built by HP, but the form was interpreted differently during transition to the HP standard. Both 12 and 10 digit serial number codes provide valuable information such as: Country code (pre-merger and new HP) Model configuration (pre-merger Compaq) Date of manufacture Supply site/vendor code Unique sequential identifier An R in the first position of the serial number indicates a refurbished product that is sold through a reseller. Current standard HP serial number The current standard HP serial number is a 10-character alphanumeric string that uniquely identifies a specific instance of a product in a group identified by a particular product number. The serial number does not contain an embedded product model representation, referred to as a "configuration code" in premerger Compaq. CompuCom Training Department 121

122 Glossary and Acronyms For Reference Only Server connections Rear View 1 Torx 3 NIC 8 Serial 5 - ilo SSI (2009) - Host Server - HP DL380 G5 and HP MSA 2012i Storage Array Server Warranty number Service Bulletin Service Bulletins are urgent and important documents for service providers with restricted distribution. Action may be required as shown in the following example 122 CompuCom Training Department

123 Glossary and Acronyms Service Essentials Remote Support Pack Services Media Library Setup and Installation Guide Shared-cache Shared-disk Shared-everything HP Services Media Library Setup and Installation Guide for Proliant Servers See Shared-nothing cluster See Shared-nothing cluster See Shared-nothing cluster Enhances HP SIM s event monitoring capabilities by sending automatic hardware event notification securely to HP, including entitlement, acknowledgement and status returns. It extends the intelligent analysis and diagnosis of events, optimizing availability and reducing manual intervention The HP provides product service information. The media for ProLiant servers includes and an interactive parts locator that identifies and links parts photos to front, back, and interior views of the server. You can also link to the Technical Support website. The first link requires an authorized username and password to enter the website, while the second link allows you to directly access the website. Information is sorted by product category, product family, and product series. Not all Media selections are available for every product in the library The Setup and Installation Guide (SIG) is being gradually replaced with the more comprehensive RTG as new products are introduced. The SIG provides the following information for products announced before August, 2004: Configuration information Installation procedures OS installation procedure Warranty description Cable routing Component layout (high level) Connectors Event messages Features LED indicators Memory upgrade information Switch settings page 14 Shared disks are devices (normally hard disk drives) that the cluster nodes are attached to by a shared bus. Applications, file shares, and other resources to be managed by the cluster are stored on the shared disks. CompuCom Training Department 123

124 Glossary and Acronyms For Reference Only Shared-memory Shared-nothing cluster Smart Array controllers See Shared-nothing cluster Windows 2003 failover HP Smart Array controllers w.html Shared memory is reserved memory space for storing data structures and data being shared between or among cooperating processes. Sharing a common memory space eliminates the need for copying or moving data to a separate location before it can be used by other processes, reducing processor time and overhead as well as memory consumption. page 13 Server Cluster Use a server cluster to provide high availability for mission critical applications through failover. It uses a shared-nothing architecture, which means that a resource can be active on only one node in the cluster at any given time. Because of this, it is well suited to applications that maintain some sort of fixed state (for example, a database). In addition to database applications, enterprise resource planning (ERP), customer relationship management (CRM), online transaction processing (OLTP), file and print, , and custom application services are typically clustered using server cluster. When you deploy a server cluster, first configure the two to eight servers that will act as nodes in the cluster. Then configure the cluster resources that are required by the application you are clustering. These resources can include network names, IP addresses, applications, services, and disk drives. Finally, bring the cluster online so that it can begin processing client requests. Most clustered applications and their associated resources are assigned to one cluster node at a time. If a server cluster detects the failure of the primary node for a clustered application, or if that node is taken offline for maintenance, the clustered application is started on a backup cluster node. Client requests are immediately redirected to the backup cluster node to minimize the impact of the failure. HP Smart Array controllers provide hardware-level RAID support. The Smart Array controller accepts write commands, calculates any parity data, decides where the data and the parity data are to be written, and then orchestrates the writing of that data. Taking that overhead away from the operating system and giving it to the array controller considerably speeds reads and writes. This configuration also provides several fault-tolerant features that protect data integrity 124 CompuCom Training Department

125 Glossary and Acronyms Smart Array P400 Smart Array RAID levels Introducing the Smart Array P400 available now with the latest in I/O slot technology and performance grade features. Performance 8 internal ports of 3Gb Serial Attached SCSI (SAS) x8 PCI-Express I/O connector DDR-2/533 memory 512MB and Battery-Backed Write Cache (BBWC) upgrade options Reliable Standard RAID 0,1, 1+0, 5 RAID6 support with BBWC Recovery ROM Flexibility Supports SAS and SATA disk drives SAS expander support Ships with both low profile and full size brackets for flexible server deployment Manageable Online Drive Flash Remote monitoring and configuration See each RAID 0,RAID 1,RAID 5,RAID ADG(6) for detailed information SmartStart HP SmartStart SmartStart provides reliable and consistent server configurations with functionality for integrating operating system installations to achieve optimum reliability and performance. SmartStart is the best solution for simplified single server deployment. CompuCom Training Department 125

126 Glossary and Acronyms For Reference Only SmartStart Scripting Toolkit See RDP SMH See System Management Homepage Logging In The HP System Management Homepage supplies a consolidated view of system hardware health, configuration, performance and status information for individual HP servers. Details are provided on total system health, including system memory. Information on system memory can be found under the Performance section on the main page, refer o the screenshot below. For Linux and Windows, HP SMH is available in the ProLiant Support Pack and Integrity Support Pack. The HP System Management Homepage allows users to view management information, update system software, configure storage arrays, and run online diagnostics from anywhere via a secure web browser. 126 CompuCom Training Department

127 Glossary and Acronyms SMH - Logging In SMP SODIMM Spare Part Number See System Management Homepage Server Migration Pack Small Outline DIMM Warranty replacement Warranty /7 Logging in Navigate to To log in to the server locally, use To log in to the server remotely, use where hostname is the IP address or the computer name under the Domain Name System (DNS). The 2381 that follows the URL represents the port or socket number that the Insight Management Agents use to communicate with the browser. If this number is not specified, the browser might attempt to connect to another web page if the managed server is running a web server The HP Server Migration Pack Universal Edition provides an automated, accurate and affordable way to migrate existing servers and their content to the latest HP BladeSystem or ProLiant server technologies or the latest virtualization platforms from VMware, Microsoft, and Citrix A spare part number indicates a single replaceable part that is used to replace a warranty part. All replaceable parts have labels with the replacement part number printed on them Spare and option part warranties are covered by a 90-day warranty or the warranty of the computer into which they are installed, whichever is longer. Most options carry a 1-year warranty. Once installed in an HP machine, the option assumes the remainder of that machine s warranty or the remainder of the option warranty, whichever is longer. (Some options have 3-year warranties.) CompuCom Training Department 127

128 Glossary and Acronyms For Reference Only Step 1 Collect Data Step 2 Evaluate the data to determine subsystems causing the issue HP Troubleshooting Methodology HP Troubleshooting Methodology Establishing a baseline Before you can begin to identify a system failure, you must understand how the system should operate under normal circumstances. Recognizing when a system is performing normally and understanding what a system requires to operate properly will help you to identify a malfunctioning system. You also should be able to recognize the warning signs of a failing component. - These signs or symptoms might include consistent or intermittent error codes, loss of functionality, or a change in the time required to perform a task. Among other things, you should understand: When, why, and which LEDs illuminate In what order system components power up, especially when external storage enclosures are configured Power-up External storage enclosures first, then server Power-down Server first, then external storage enclosures The importance and methods of SCSI termination The boot load order of files Not understanding how a system or subsystem operates can lead to unnecessary part replacement, software upgrades that might not address the problem being reported, and wasted time and effort. These actions lead to unnecessary downtime and reduced customer satisfaction. Creating a performance baseline is essential in determining normal operating parameters for a server. A baseline is a set of critical data used as a control. When creating a performance baseline, you capture the current state of your server or network performance and use this information as the starting point for comparing future performance levels.! Important This baseline should be captured after initial installation of the equipment, during normal daily operation. The baseline should be updated after any hardware or software additions to the system. The HP ProLiant Essentials Performance Management Pack (PMP) is an integrated management software solution that enables the monitoring of performance on one or more servers and supported shared storage solutions. The performance information is analyzed to reveal a building or existing performance bottleneck issue After you collect data and identify the symptoms, evaluate all of these facts and symptoms to: Determine which components could cause what happened Isolate faults to a hardware or software subsystem Understand the mode of failure 128 CompuCom Training Department

129 Glossary and Acronyms Step 3 Develop an optimized action plan Step 4 Execute the action plan Step 5 Determine whether the problem is solved HP Troubleshooting Methodology HP Troubleshooting Methodology HP Troubleshooting Methodology After collecting the facts and isolating the specific mode of failure, perform these actions to develop an optimized action plan: Identify specific root causes for the specified mode of failure. Identify possible solutions for each possible root cause. List the solutions in order by balancing the time and cost it will take to implement each solution against the likelihood that the solution will fix the issue or by the potential value of the information gained if the solution is inadequate. Identify the steps necessary to implement each solution. Compile all the steps into an optimized action plan by eliminating redundancy and ensuring that only one variable is being manipulated at a time. Inform and update your customer about your action plan. Incorporate an elevation plan into the master action plan: Be prepared to escalate for technical assistance. List the order of people or groups to contact and the information needed by each. Note Elevation is the process of engaging higher level technical resources. This can be from Level 1 to Level 2, or a Level 2 to a Level 3 engineer. If the current plan does not meet the customer s expectations, additional management of the customer is required. This process is called escalation Implement the written optimized action plan by following these steps: 1. Execute each step completely, as agreed on by your customer. 2. Apply only one solution or change only one variable at a time. 3. Carefully observe and record the results of each step including any error messages or changes in functionality. If your action plan did not solve the problem, it might: Provide more clues to solve it Allow you to collect enough pertinent information to go back to Step 2 Evaluate the data With a newly created action plan, you might be able to find the root cause of the problem and come to a satisfying solution. Important - To keep your customers involved, you must ensure that they are informed of the steps taken and the actions planned Step 5 - Observe the results of each step in each solution, and evaluate the results of each step until the problem has been isolated and resolved. If the problem is not resolved: 1. Collect more data. 2. Evaluate the information gathered from the implementation of the action plan. 3. Develop another optimized action plan. 4. Implement the new optimized action plan. Repeat these steps as additional information is gathered and new action plans are optimized, executed, and evaluated, until you resolve the problem. CompuCom Training Department 129

130 Glossary and Acronyms For Reference Only Step 6 Implement preventative measures Stripe size HP Troubleshooting Methodology Setting Changing Stripe size Step 6 Implement preventive measures As soon as the problem is resolved, look at opportunities to implement preventive measures to stop the problem from occurring again, and look for other ways to improve or increase availability. To implement preventive measures: 1. Determine the root cause of the problem. 2. Determine proactive steps that can prevent the problem from recurring. 3. Devise a system test to verify changes and procedures before implementing them. 4. Implement a new set of procedures, software, and administrative maintenance to attain a higher level of availability. 5. Perform preventive maintenance, including checking for loose cables, reseating boards, and checking for proper airflow. 6. Add fault-tolerant elements to critical subsystems, where applicable. A carefully planned system software maintenance strategy maximizes server stability and availability. By developing well-regulated system software baselines for business servers, you can reduce the time required to update or troubleshoot existing servers and ensure that new servers are set up with tested and stable software configurations. Also, an appropriate service agreement for hardware and software can minimize downtime. Updating software and drivers In a computing environment, performance issues can be a combination of older components and heavy usage reaching a point where degradation begins to occur. You might need to assess the IT infrastructure of the organization to establish a software version control baseline. HP has several ways to manage the download and application of new drivers and control software. For simple environments, using the HP Software and Drivers website for downloading an individual update for a single computer is the most efficient method. The SmartStart CD is another resource for updating drivers and software ACU features include; Configuration wizards for optimized array configurations Express and Standard initial configuration options Easy reconfiguration through capacity expansion, logical drive extension, RAID level migration, and stripe size migration tools User-selectable stripe sizes 1-30 Expanding a logical drive increases the storage capacity of the array. You can alter the stripe size, RAID level, or both for a selected logical drive Optimizing the stripe size Stripe size is too large Results in poor load balancing across the drives. Stripe size is too small Results in many cross-stripe transfers (split I/Os), and reduced performance. 130 CompuCom Training Department

131 Glossary and Acronyms Subscriber s Choice Notifications HP partners and customers can receive timely notification of critical updates and product changes by enrolling in Subscriber's Choice. Key information provided by the support alerts are current patch releases and Security Bulletins. Register to receive information and HP support alerts by notifications. Get customized driver alerts and product information Support and Driver web page See HP Support & Drivers links Sysmon Event log System Management Homepage See SMH ation.html The HP System Management Homepage is a web-based interface that consolidates and simplifies the management of individual ProLiant and Integrity servers running Microsoft Windows or Linux operating systems, or HP 9000 and HP Integrity servers running HP-UX 11i. By aggregating data from HP Insight Management Agents and other management tools, the System Management Homepage provides a secure and intuitive interface to review in-depth hardware configuration and status data, performance metrics, system thresholds and software version control information. The System Management Homepage can also be used to access the HP Lights-Out Management processor on ProLiant and Integrity servers. CompuCom Training Department 131

132 Glossary and Acronyms For Reference Only System ROMS updating Before configuring a ProLiant server, you must verify that the system and option ROMs are the latest version. If they are not, you should upgrade them. You can identify the system ROM family and version for your server in several ways: Offline The operating system is not running. Restarting the server (POST information includes the ROM family and the ROM version) Using the SmartStart CD (system information is displayed on the SmartStart Home page) Using RBSU (press F9 when prompted during the POST) Using the ROM-based Inspect Utility (press F10 when prompted during the POST to access the System Partition Utilities) Using the HP Insight Diagnostics Offline Edition from the SmartStart CD (available from the Maintain menu) Online The operating system is running. Using the System Management Homepage Using the HP Insight Diagnostics Online Edition Using HP Version Control Agent Using HP Systems Insight Manager (HP SIM) Using the HP Integrated Lights-Out (active and redundant ROM date) Selecting System Info from the Main Menu of the Integrated Management Display (IMD) (on some servers) Flashing the ROM is the process of upgrading system, array controller, or option firmware on a target server with a new ROM image that supports new features or has been modified to fix problems in the previous version. You can flash the ROM in offline or online mode. Systems Insight Manager (HP SIM) HP Systems Insight Manager / 5-3 HP SIM is a web-based application that allows system administrators to accomplish normal administrative tasks from any remote location, using a web browser. HP Systems Insight Manager monitors the health of the hardware in the system, and polls installed hardware for its status every few minutes. Management processors fully integrate with HP SIM in key operating environments. Full integration with HP SIM provides warnings for potential problems through SNMP trap alerts, which are displayed on an HP SIM console. HP SIM adds support for a new device type, the management processor. All ilo devices installed in servers on the network are discovered in HP SIM as management processors. Management processors are associated with the servers in which they are installed. HP SIM provides hyperlinks on the server device pages to launch and connect to ilo. All ilo devices can be grouped together logically and displayed on one page. This capability provides access to ilo from one point in HP SIM. Combined with System Management Home Page, ilo provides remote access to system management information through the ilo web browser interface. 132 CompuCom Training Department

133 Glossary and Acronyms TFTP Reply TFTP Request TOE PXE Boot PXE Boot TCP/IP Offload Engine See iscsi TCP Offload Engine or TOE is a technology used in network interface cards to offload processing of the entire TCP/IP stack to the network controller. It is primarily used with high-speed network interfaces, such as gigabit Ethernet and 10 gigabit Ethernet, where processing overhead of the network stack becomes significant. The term, TOE, is often used to refer to the NIC itself, although it more accurately refers only to the integrated circuit included on the card which processes the TCP headers. TOEs are often suggested as a way to reduce the overhead associated with new protocols like iscsi. Freed Up CPU Cycles. A generally accepted rule of thumb is that 1 hertz of CPU processing is required to send or receive 1 bit of TCP/IP. For example 5 Gbit/s (625 MB/s) of network traffic requires 5 GHz of CPU Processing. This implies that 2 entire cores of a 2.5 GHz multi-core processor will be required to handle the TCP/IP processing associated with 5 Gbit/s of TCP/IP traffic. Since Ethernet (10Ge in this example) is bidirectional it is possible to send and receive 10 Gbit/s (for an aggregate throughput of 20 Gbit/s). Using the 1 Hz/ bit rule this equates to GHz cores. (Few if any current day servers have a requirement to move 10 Gbit/s in both directions but not so long ago 1 Gbit/s full duplex was thought to be more than enough bandwidth.) Many of the CPU cycles used for TCP/IP processing are "freed up" by TCP/IP offload and may be used by the CPU (usually a server CPU) to perform other tasks such as file system processing (in a file server) or indexing (in a backup media server). In other words, a server with TCP/IP offload can do more server work than a server without TCP/IP Offload NICs. top Linux Measures top processor processes and periodically updates the information. Raw CPU percentage is used to rank the processes. On a PA-RISC, hard-partitionable platform, top issues a warning that it reports only for the current partition and it has to be run on other partitions if their status is required CompuCom Training Department 133

134 Glossary and Acronyms For Reference Only Troubleshooting Methodology HP Troubleshooting Methodology Look for detailed explanation of each Step in this glossary. (Step 1, Step 2 etc.) HP has developed a six-step methodology to systematically get to the core of a problem, resolve it, and take steps to limit the possibility of it happening again. These six steps are: 1. Collect data. 2. Evaluate the data to determine potential subsystems causing the issue. 3. Develop an optimized action plan. 4. Execute the action plan. 5. Determine if the problem is solved. 6. Implement preventive measures. As part of any change management process, altering only one variable at a time can show the impact of that change. If manipulating one variable does not result in any performance increase, revisiting the data to determine the next variable to manipulate is the next step. By following the HP troubleshooting methodology, you can use a standard approach to reduce possibilities until a solution set is found. Using this methodology enables service providers to distinguish themselves in the marketplace by being able to provide a higher level of customer satisfaction. This methodology provides a logical framework to troubleshoot system problems and reach problem resolution. A logical framework also provides a consistent and solid foundation for other technicians and system engineers to work from when escalation is necessary. Ultra320 Ultra320 SCSI Ultra320 SCSI operates at twice the clock frequency of Ultra3 SCSI. To improve data throughput and bus utilization, the Ultra320 SCSI uses: Double transition clocking Packetization Quick arbitration and selection (QAS) Read and write data streaming Flow control Ultra320 SCSI also introduces pre-compensation and training technologies that protect against data corruption at higher transfer rates. 134 CompuCom Training Department

135 Glossary and Acronyms VCA VCRM Version Control Agents Version Control Repository Manager Media updates can come from Websites Automatic SmartStart CD See diagram Configure Version Control Agent (VCA) Select this option to configure the HP VCA to point to the HP VCRM, where the repository of software and firmware is located, enabling version comparison and software updates. This option is available only for Windows systems. This section can be accessed in the Configuration section of all CMS systems including Windows, HP- UX, and Linux. To configure HP VCA: 1. In the Select the system where the HP VCRM is installed field, select a server from the dropdown list. 2. In the User Name field, enter the user name to access the HP VCRM. This user cannot be the default administrator user, and must have administrative privileges. 3. In the Password field, enter the password to access the HP VCRM. 4. In the Confirm Password field, re-enter the password for the HP VCRM The practice of updating PSPs and components from a single or multiple repositories saves time and is important for standardizing software maintenance and update procedures on distributed systems. For maximum manageability and flexibility across operating system platforms, each repository that is created should conform to the following requirements: Located on a local drive with write access Updated automatically by the VCRM Managed by the VCRM CompuCom Training Department 135

136 Glossary and Acronyms For Reference Only VGA Connection Server console switches KVM console A is #5 videos The HP Server Console Switch integrates KVM and serial devices into a single management console for servers, network devices and infrastructure. ProLiant servers running any operating systems are supported. Serial support means that Linux, Unixbased, and network devices can be all be managed from a single console. The switch provides local access for management. Integration with the HP IP Console Switch ensures that the local KVM solution can be integrated smoothly and easily into a KVM/IP remote management solution. HP offers 8-port, single-user and 16-port, two-user versions of its server console switches. As shown in the following graphic, the 16- port analog HP Server Console Switch supports two KVM consoles, 16 directly attached servers, tiering, and a serial port for updates. The 8-port model supports only 8 directly attached servers and one KVM console. Server Console Switch with KVM over CAT5 The HP Server Console Switch is available in 8-port, single-user and16-port, two-user models. Eight servers can also be tiered on each switch port through an expansion port. Two-tier levels are supported for these HP server console switches and legacy Compaq KVM switches. Server Console Switch with Virtual Media The new HP Server Console Switch with Virtual Media allows cascading up to three levels. Up to 2 local keyboards, mice, and monitors can be connected to the switch. The switchable USB pass-through allows connection of USB devices for performing software upgrades or installations when used with Virtual Media Interface Adapters. See Services Media Library for video clips of removal/replacement procedures. 136 CompuCom Training Department