SX4M SX5M TXPSX4 TXPSX5

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1 Quick Start Guide SX4M SX5M TXPSX4 TXPSX5 SATO Labeling Solutions America, Inc. Horticulture Division 930 Jimmy Ann Dr. Daytona Beach, FL Tel: (800) Fax: (800)

2 Print head use and care instructions Thermal print heads are sensitive and can be easily damaged if mishandled. Care should be taken during the installation to avoid dropping the print head or otherwise impacting the printing element. The edge of the print head is the area where printing takes place. Use care to avoid damage when using the print head cleaning pen as to only touch the element with the felt tip. The print head is sensitive to contamination. Do not use label stock that has been contaminated by dirt, sand or has been dropped on the floor. Keep the labels in their original plastic bag when not in use. Keep the print head clean. Use the print head cleaning pen supplied with the printer to keep the printing element clean. This should be cleaned at least every 1000 labels or every roll of label stock used. Wipe the edge of the print head with the applicator, several passes should be sufficient. For stubborn deposits, use a clean, soft lint-free cloth and isopropyl alcohol. Due to the sensitive nature of the printhead and the potential for user inflicted damage, the print head warranty is only for the 24 hours within receipt thereof. If the print head does not perform to expectation upon installation / testing, you must immediately inform a representative from the company you purchased the print head from, as well as Technical Support at Table of Contents Setup and connections Loading the ribbon Loading the label stock and adjusting the label guide Setting the feed gap sensor Troubleshooting / Paper jam / No paper Communication errors / Print quality problems Print head use and care instructions Parts list Power Cord Parallel Cable Extension Plate Outer Label Guide (TXP Models only) Screwdriver and Two (2) Thumb Screws 8 1

3 Setup and connection Communication errors Print quality problems Parallel Connection Serial Connection Check cable connections to the printer and the computer. Contact Technical Support at The temperature setting may need to be changed. Please contact Technical Support for assistance with temperature settings. Print head may be out of alignment and may need to be adjusted. Print head pressure may need to be adjusted. Contact Technical Support for assistance. Troubleshooting The BSX has both parallel and serial port interface connections. Connecting to a parallel port: Connect the parallel cable to the parallel port on the back of the computer and to the parallel connection on the back of the printer. Connecting to a serial port: A serial cable will be needed. You may also need a 9 pin adapter. Connect to the serial port on the back of your computer and to the serial connection on the back of the printer. Note: You can also order optional USB or Ethernet parts. Paper Jam / No Paper, Sensor Related Problems Check the label sensor to make sure it is lined up properly with the tag / label stock you are using. See page 6 for setting the feed gap sensor. Perform the Feed Gap Sensor Calibration. If you are using pot tags or wrap around labels, calibrate without any material underneath the sensor. If you are using pressure sensitive (adhesive labels), place a sheet of empty backing paper underneath the sensor before performing the calibration. Check the label sensor to make sure it is lined up properly with the tag / label stock you are using. See page 6 for setting the feed gap sensor. The label stock may be shifting. If the label stock does not feed through the machine straight, it will walk out from underneath the label sensor causing a paper jam or no paper message. Make sure the label stock is loaded straight and that the label guide is in the proper position so the label stock feeds through the machine correctly. If you continue to have problems please contact Technical Support at

4 Setting the feed gap sensor Loading the ribbon NOTCHED TAGS Reflective / Black Mark Sensor Please note placement of reflective sensor in relation to tags/dotted lines ADHESIVE LABELS Transmissive / Gap Sensor Please note placement of transmissive sensor in relation to tags/ dotted lines Ribbon path Correct Position Correct Position Taggit Pro Users: Be sure to set SENSOR TYPE to Black Mark. Taggit Pro Users: Be sure to set SENSOR TYPE to Gap. To locate click EDIT, LABEL SETUP, OPTIONS from within your label. To locate click EDIT, LABEL SETUP, OPTIONS from within your label. No Paper Error No Paper Error Note that the ribbon only goes around the front housing. The new roll of ribbon should be mounted on the spool to the rear of the printhead assembly. Paper Jam Error The ribbon should be oriented so the shiny side faces up as it lays on top of the label stock. The dull side should face down. This is the transfer side. 6 3

5 Loading label stock Label Path Adjusting the label guide Locating the sensor SX4M, SX5M This knob needs to be loosened to move the sensor. After positioning the sensor be sure to tighten to keep the sensor from moving. TXPSX4, TXPSX5 The label stock mounts onto the label shaft. Follow the label path as shown. It is easier to slide the label stock in from the side of the printer rather than to push it through from behind. Tag stock should be pushed all the way onto the label shaft up against the round metal plate. If you are printing adhesive labels that are not as wide as the printable area the label stock will need to be centered under the printhead. SX4M & SX5M Label Guide Loosen the thumb screw and adjust the label guide so the guide is against the edge of the tag or label stock on both sides. TXPSX4 & TXPSX5 Label Guide Slide the outside and inside guides to the edge of the tag or label stock on both sides. Note the location of the sensor. Looking down, it is located between the two ribbon spindles at the base of the machine. See the next page for material types and sensor location. 4 5

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