IP Commander for ios VoIP User Manual

Transcription

1 IP Commander for ios VoIP User Manual Copyright 2014, All Rights Reserved. Ver: R09 D/C:

2 Table of Content 1. INTRODUCTION GETTING STARTED TUNING ON COMMUNICATOR AND CONNECTING IPAD SOFTWARE INSTALLATION RUNNING THE IP COMMANDER APP APPEARANCE & FUNCTION DESCRIPTION Command Menu Hot Key Definition Screen Icons BASIC SETTING NETWORK SETTING LINE SETTING PHONE SETTING Volume Setting Call Features Hotline Setting BASIC CALL FEATURES PLACING A CALL ANSWERING A CALL REJECTING A CALL ENDING/HOLDING/RESUMING A CALL MUTE AND UN-MUTE A CALL REDIALING A NUMBER SETTING UP A CONFERENCE CALL TRANSFERRING A CALL Blind Transfer Attended Transfer FORWARDING A CALL BLOCKING A CALL PROGRAMMABLE KEYS SETTING USER CUSTOMIZATION WEB USER INTERFACE REBOOT COMMUNICATOR DECT HANDSET OPERATION (FOR IP3092D SERIES) DECT HANDSET REGISTER DECT HANDSET DEREGISTER INTERCOM CALL Base to DECT handset Intercom call DECT to Base or DECT to DECT Intercom call Page 2

3 5.3.3 Paging DECT Handset SIP LINE CALL CONFIGURATION DID Setting Hunting Group & Ring Group Settings OUTGOING CALL CONFIGURATION VOIC BOX IN MINI-PBX (FOR IP3092D SERIES) VOIC SETTINGS READ VOIC MESSAGES RECORD GREETING MESSAGE CONTACTS ADD A CONTACT EDIT A CONTACT DELETE A CONTACT BUILD A CONTACT GROUP ADD CONTACTS INTO A GROUP MAKE A CALL TO A CONTACT CALL LOGS DELETE CALL LOGS RE-DIALING A CALL FROM A CALL LOG ADD A LOG TO CONTACTS LIST ADVANCE SETTINGS APS SETTINGS UC-ONE SETTINGS INSTANT MESSAGING SETTINGS INFORMATION FAVORITES ADD CONTACTS INTO MY FAVORITES EDIT A CONTACT IN MY FAVORITES DELETE A CONTACT FROM MY FAVORITES MAKE A CALL FROM MY FAVORITES MESSAGES...53 Page 3

4 1. Introduction IP3092 Series Communicator includes a VoIP engine in it. By running IP Commander App on your ipad, you can configure the IP3092 Communicator as an IP Phone. This user manual is for you if you want to use IP3092 s VoIP function. If you are only using the general audio/video Apps, no need the VoIP function, then you can skip this user manual. For general audio/video App user, please just refer to the IP3092 Communicator Quick User Guide which comes in the product package. IP Commander, an ipad App, can be installed to enable, configure and operate the embedded VoIP engine of the IP3092 Communicator. Overall, the seamless combination of IP Commander with IP3092 Communicator makes a top-high end, powerful but easy-to-use desktop VoIP Phone when they are connected to ISP/ITSP s SIP server or office s IP PBXs. Before enabling the VoIP phone feature for the IP3092 Communicator, please read this user manual carefully to understand the basic installation and operation of IP Commander. 2. Getting Started At first time when you unpack the IP3092 Communicator package, please follow the following steps to power on the machine, install IP Commander and start up the VoIP function in your IP3092 Communicator. 2.1 Tuning on Communicator and Connecting ipad When you power on the IP3092 Communicator, please follow the following steps to connect your ipad properly: Step 1: Following the hardware install section of IP3092 Communicator Quick User Guide, connect all Ethernet cables and power adaptor properly; Step 2: Then power on the IP3092 Communicator, but do not plug your ipad at this instance; Step 3: Wait for the completion of Communicator power-on process. The power-on process will take about two minutes. The blue message waiting indicator (MWI) LED on the top of the IP3092 Communicator will be steady On during the booting period. When the LED goes off, the power-on process completed and the IP3092 Communicator is ready for use. Page 4

5 Note: For ipad 1 user, please remove the add-on tray before inserting the ipad 1 to the Communicator 2.2 Software Installation After the Communicator has booted up successfully, you may insert your ipad into the Communicator. Then the Communicator will scan the ipad to determine whether it has been connected to the Communicator before and whether it has the Commander app installed. If this is the first time you connect your ipad to the Communicator (have no IP Commander app in ipad), a dialog box will display, saying This accessory requires an application you do not have and Would you like to install it from App store? Please press the Yes button, the ipad will take you to the app store to download the IP Commander app and then you can install it in your ipad. If more than one ipad is required with this Communicator, the process will be repeated for each new ipad connected. Notes: To link to Apple App Store, you ipad must link to the Internet via Mobile (3G or 4G) or WiFi networks. Page 5

6 2.3 Running the IP Commander App Once the IP Commander app is installed on you ipad, you can launch it by clicking on its icon. When the IP Commander launches it will display messages showing the synchronization progress of the app with the IP3092 Communicator. This process takes around 30 seconds. During this period, the pre-configured data in Communicator will be transferred to IP Commander through ipad s Apple connector (30-pin or Lightning 8-pin connector depends on what model your ipad is). After the IP Commander synchronization completed, the default main menu of IP Commander will be displayed as follows: Settings To use the VoIP feature of the IP3092 Communicator and IP Commander, you should consult to your administrator or service provider about how to configure the SIP account or provide you with the necessary account information. These vary quite a bit from service provider to service provider. So be sure to request enough help for configuring the Communicator properly. Then you can configure the rest of the user level settings. For detailed explanation of the network and line settings, please refer to Chapter 3 Basic Network Settings. Page 6

7 Audio System Control For the first time when you start the IP Commander, you may need to configure the audio system control. From the Commander main menu, select Settings command, then select the Audio System Control sub-command, you will find there are two configurable settings (see below pictures): 1. Commander Enable 2. Audio System Control Select Settings command Select Audio System Control sub-command Commander Enable The first command Commander Enable is used to enable or disable the IP Commander on your ipad. If you set the Commander Enable on, a dialog box (see below picture) will be displayed to ask you if you want to launch IP Commander or not when you plug your ipad into the IP3092 Communication, you may ignore or allow the IP Commander to be launched. Page 7

8 Audio System Control By default, the speakerphone, handset and headset of the IP3092 Communicator work with ipad apps like Skype, FaceTime, Hookflash or playing music or movie without any configuration. To use the built-in VoIP feature of the Communicator, you have to switch the audio system control for IP Commander and switch the priority of the audio from ipad to IP Commander. When the IP Commander app is enabled, the Communicator s VoIP phone will share the audio system with ipad Apps. The Communicator s audio system can auto switch to the activated audio source from VoIP Phone or ipad App if only one source is active. But when both audio sources are active at the same time, the usage of IP3092 Communicator s audio system will be conflicted. To determine whether the VoIP phone or the ipad app has the priority for audio control, a privilege setting can be configured for each. There are three audio system control privileges: 1. IP Commander 2. ipad App 3. Auto 1. Commander Setting the audio system control at Commander mode, the VoIP phone will take the privilege to use the audio system. For example, when you are listening music, at the same time, an call is incoming, the Communicator will stop the music then switch to the IP Commander that will play the ring tone to indicate an incoming call. 2. ipad App Setting the audio system control at ipad App mode, the ipad App will take the privilege to use the audio system. Setting in this mode, any incoming call will be no ringing and ignored if you are playing music on your ipad. 3. Auto Setting the audio system control at Auto mode, the App that is running at the foreground will take the privilege to use the audio system. For example, when IP Page 8

9 Commander is at the foreground, the IP Commander will take the audio system privilege, any incoming call will interrupt the on-going music. And conversely, if you put the IP Commander at background and playing music with other music App, an incoming call will display a message on the ipad, but no ringing tone to interrupt the music. 2.4 Appearance & Function Description When the IP Commander app runs, you can see the IP Commander screen layout as follows: 1. Menu control: Phone function is the default page. 2. Line/Call display area for phone operation. 3. Phone Status icons display area. 4. Dial pad 12 keys. 5. Fixed Function keys for general call control. 6. Programmable keys for different function setting 7. Sub Commands of Menu. Page 9

10 2.4.1 Command Menu The IP Commander supports the following commands. commands from Menu Control area: You may access the Menu Phone Contacts Call Logs Settings Information Help Press the Phone function to operate the phone and make/receive the phone calls Press to view and sort the address book in IP Commander or in ipad Press to see list of Missed, Answered and Dialed calls Press to configure user or administrator settings Press to display an overview of how of the Communicator is configured Press to display the on-line help messages Hot Key Definition Communicator Keys The Hard Key in IP3092 docking base Before insert the ipad to the Communicator, please check if you need the add-on tray for ipad2, 3, 4 or not. Below figure shows the Add-on Tray can be removed or slide in easily. Page 10

11 Key Hotline Home Speaker Mute Headset Volume Description Press this key to make an emergency call whether the ipad is attached or not. A red LED is used to indicate its status, this feature requires a VoIP service subscription and programming 3 contact numbers in advance. Press this key to pop-up a dialog box in your ipad to ask you if you want to launch IP Commander, just like the behavior of plug-in your ipad into the IP3092. Press this key to enable or disable the Speakerphone; a blue LED is used to indicate status Press this key to mute or un-mute a call (the other party will not be able to hear you). Press this key to enable or disable the VoIP Phone Headset feature. Volume control keys to adjust volume of Handset Receiver, Handset DTMF output, Handset Ring output, Headset Receiver, Headset DTMF output, Headset Ring output, Speakerphone output, Speakerphone DTMF output and Speakerphone Ring output IP Commander Function Keys and Buttons Key Description Use the numeric keypad to dial the phone number. The LCD window displays the numbers you entered. Note: You may use the soft-key to delete the last digit. Numeric keypad Voice Mail Press the Voice Mail key to check the voic box in the SIP Server. To enable the voic function, you have to configure the voic setting in the line setting. Please refer to Section 3.2 Line Setting of this user manual for more information. Press the Redial key to redial out the last dialed number. Last number redial Mute/Un-mute Press the Mute key on the Commander to mute or un-mute VoIP phone call. It is the same function of the Communicator s Mute hard key. Page 11

12 Speaker Headset Hold Transfer Conference Programmable keys Press the Speaker key to switch VoIP call to Speakerphone. It is the same function of the communicator s Speaker hard key. Press the Headset key to switch VoIP call to Headset mode. It is the same function of the Communicator s Headset hard key. Press the Hold key to put the current call on hold. Press the Hold key second time to resume the previous call. Press the Transfer key to transfer a call to another IP phone Press the Conference key to place multiple calls on the phone into a conference on the phone. IP Commander supports up to 3 callers joined in a conference call. Press a Programmable key to execute the stored action; the keys can be programmed from both the IP Commander app and the web interface of the Communicator. Please refer to Section 4.11: Programmable Keys Setting of this user manual for more information Screen Icons The following tables describe the icon definition that may display on the IP Commander screen. For more detailed information, please refer to IP Commander s on-line Help. Phone Status Icons Icon Description The phone is in Auto Answer mode The phone is in Do Not Disturb mode New Instant Message(s) received on the phone Network connected Network disconnected The Communicator is locked Incoming call(s) missed Page 12

13 Line Status Icons Icon Description Line registration to SIP server OK and in idle state Line registration failed Ringing back from the call party, waiting for the call party to pick up the call The active call is in talking state Call on hold An incoming call is ringing In 3-way Conference call Forward the call to another IP Phone Line is enabled SIP or SRTP Security Line is enabled both SIP and SRTP Securities Page 13

14 3. Basic Setting To enable the VoIP Phone function, you need to subscribe to an ITSP service or have your Communicator configured to use your company s IP PBX. This chapter will guide you through the basic configuration for the network setting and SIP account setting for Commander on your Communicator. Before beginning this part of the configuration, you must connect your Communicator to a local area network (LAN) over Ethernet, which will allow the Communicator connect to a local or remote SIP server. Please refer to IP3092 Communicator Quick User Guide for establishing the Ethernet connection. 3.1 Network Setting To configure the network type as Static IP or DHCP 1. Select Settings command from the main menu 2. Select Administrator Settings from the sub-command area 3. IP Commander will ask you to input Admin Password. The default admin password is (The admin password can only be changed from IP3092 Communicator s Web interface. Please refer to chapter 11: Using Advanced Features of this user manual for more information) 4. Enter the password and Confirm 5. Select Network Settings from the sub-command area 6. A Network type selection menu will be displayed as follows. You can specify the network type as DHCP or static IP from this page. Page 14

15 3.2 Line Setting The IP Commander can support up to four SIP line registrations. To configure the SIP line setting, you must get SIP account(s) from your administrator or ISP/ITSP service provider. To configure the SIP Line setting: 1. Select Settings command from the main menu 2. Select Administrator Settings from the sub-command area 3. Input Admin Password and Confirm. The default admin password is Select Line Settings from the sub-command area 5. There are 4 Lines available. Select one Line (Line 1 or 2 or ) for configuration. 6. A Line Setting menu is displayed as follows. Please fill out the configuration data into the setting table. These data should be provided by your administrator or ISP/ITSP service provider. Note: The data filled in this field is the phone number used to dial the voic system. Page 15

16 3.3 Phone Setting You can customize your own IP Phone functions by configure the Phone Settings from Settings command. These functions include Volume Settings. Call Features, and Hotline settings Volume Setting To adjust the volume control of Handset, Headset, Speakerphone, and Ringer, please follow the steps: 1. Select Settings command from the main menu. 2. Select Phone Settings from the sub-command area 3. You may adjust the volumes for different voice devices individually from below screen display: Call Features You may put your IP phone in DND mode, Auto Answer mode, or Call Waiting mode by enabling or disabling the Call Features buttons: 1. Select Settings command from the main menu. 2. Select Phone Settings from the sub-command area 3. Select Call Features from the sub-command area 4. You may enable/disable the DND, Auto Answer, and Call Waiting modes from below screen display: DND (Do Not Disturb) mode If enabling DND mode, the IP Phone will reject all incoming calls. Auto Answer mode If enabling Auto Answer mode, the IP Phone will auto answer an incoming call without human intervention. Page 16

17 Call Waiting mode Enabling the Call Waiting mode will let the IP Phone send a notification tone to you when you are in a phone call and receiving a second incoming call. Disabling this mode will let the IP Phone reject any incoming call with a busy message when the IP Phone is occupied in a call Hotline Setting The IP3092 Communication provides 3 hotline numbers, when the user press IP3092 s Hotline hard key, the Communicator will auto dial out the first hotline number. If no body answers the call until timeout (you can configure the timeout setting from IP3092 s web interface, please refer to the IP3092 User Manual for the configuration of IP3092 web interface), the Communicator will terminate the first call, and dial the second hotline number out. The round robin will be continued among these 3 hotline numbers until a call is answered, or the hotline call is cancelled. You can configure the 3 hotline number from both Communicator Web Interface or from IP Commander. To configure the hotline numbers from IP Commander: 1. Select Settings command from the main menu. 2. Select Phone Settings from the sub-command area 3. Select Hotline from the sub-command area 4. A Hotline Settings window is displayed, allow you to input the Hotline numbers. You can also fill out the Hotline Address, this hotline address will be sent to the hotline party from IP3092 built-in Instant Message 5. Press Save to confirm the hotline settings. Page 17

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19 4. Basic Call Features The IP Commander supports each SIP line with 2 simultaneous calls. However, only one call can be active at one time. The active call is the one you are using to speak or listen to. The inactive calls can be: On hold Joined in a conference (with up to 3 callers) Incoming call or Ringing This chapter describes the basic operating instructions from IP Commander. 4.1 Placing a Call You can place a call in many ways from the IP Commander: Using the handset Using the speakerphone Pressing the line key from IP Commander screen Using the headset Dial the number from IP Commander s numeric keypad No matter which way you are using to dial the party, the dialing screen will display the phone number or SIP URL (input from ipad s soft keyboard) you dialed. During a call, you can alternate between using the handset or speakerphone modes by pressing the speakerphone key, or picking up the handset while on a speakerphone call. Page 19

20 Operation Making a call Description or Line Number Pick-up the handset or press the speaker key, press the available line You will hear a dial tone. Use the keypad to dial the phone number or use ipad soft keyboard to dial SIP URL. The LCD window displays the number or URL you enter. Note: You may use the the last digit. soft-key to delete On-hook the handset ore press the End softkey when your conversation is over. 4.2 Answering a Call When there is an incoming call on the phone, you can answer the call by: Using the handset Using the speakerphone Using a headset Pressing Answer soft-key on the IP Commander screen Operation Receiving a call Description of Feature(s) or or Pick up the handset or press the speakerphone key or the headset key or press the Answer soft-key or upon hearing the phone ringing. Answer key On-hook the handset ore press the End soft-key when your conversation is over. 4.3 Rejecting a Call When there is an incoming call on the phone, you can reject the call. Operation Description Rejecting a call Reject Press Reject soft-key to reject the call. After pressing the Reject soft-key, the call will be dropped directly. The record will be logged in answered call list. Other call features are not affected by this operation. Page 20

21 4.4 Ending/Holding/Resuming a Call When a call is in connected state, you can end a call by: Using the handset Using the speakerphone Using a headset Pressing Drop soft-key Operation Ending a call Description or or or End Place the handset back into the cradle, press the speakerphone key or the headset key or press End soft-key to end the call. Holding a call Press the key to place an active call on hold. Resuming a call or Resume Press the key again or Resume softkey to resume the on-hold call. 4.5 Mute and Un-mute a Call While you are on a call, you may mute the microphone by pressing the MUTE ( ) function key in the IP Commander screen or pressing the hard key on the Communicator. The LED of the IP3092 Mute button will become blue. When muted, the other caller will hear nothing from your phone. Pressing the MUTE ( or ) key again to un-mute the phone. 4.6 Redialing a Number To redial the last call you dialed, just press the Redial ( screen. ) key from IP Commander 4.7 Setting up a Conference Call The IP Commander can support a 3-party conference call. To set up a conference: 1. Call the first party and Hold the call Page 21

22 2. Press New Call soft key from the IP Commander to call another party 3. Press the Conference ( ) key from the IP Commander to set up a 3-party conference. In below case, we setup a 3-way conference call among local phone and the phone numbers #2109 abd # Transferring a Call A call can be transferred in below two ways: Blind Transfer: The call is automatically transferred after you dial the number of the party to whom you want to transfer the call. Attended transfer: The party to whom you want to transfer the call answers their phone before you transfer the call. You can consult with them before completing the transfer Blind Transfer To do blind transfer: 1. During an active call, press the Transfer ( ) function key from IP Commander 2. When you hear the dial tone, you may call the third party from IP Commander s soft dial keypad 3. When you hear the ring-back tone from the third party, just hang on your call, then the on-going call will be transferred to the third party Attended Transfer To do Attended transfer: Page 22

23 1. During an active call, press the Transfer ( ) function key from IP Commander 2. When you hear the dial tone, you may call the third party from IP Commander s soft dial keypad 3. Wait for the third party to answer the call. 4. When the third party answered the call, just hang on your call, then the on-going call will be transferred to the third party. 4.9 Forwarding a Call You can configure the IP3092 Communicator to forward the incoming call to another party. There are four types of static forwarding: Unconditional Busy Forward No Answer Forward DND Forward To setup the call forward, please follow the following steps: 1. Select Settings command from the main menu. 2. Select Line Settings (User Level) from the sub-command area 3. Select Line X (X = 1 ~ 4) from the sub-command area. 4. Select Call Forward from the sub-command area 5. The following table will be displayed to setup the call forward function and forward number Blocking a Call You can reject some specific phone numbers from the setting of Call Block. Each line is allowed to block up to 10 specific phone numbers. To configure the call block, please follow the following steps: 1. Select Settings command from the main menu. Page 23

24 2. Select Line Settings (User Level) from the sub-command area 3. Select Line X (X = 1 ~ 4) from the sub-command area. 4. Select Call Block from the sub-command area 5. Fill in the phone numbers that you want to block for this line to the table shown as follows: 4.11 Programmable Keys Setting The IP Commander provides 16 programmable keys for your IP Phone. You can configure each key for different features. The programmable keys lay on the right side of IP Commander screen. To use a configured programmable key, you just press the key, and then the configured feature will be executed. Dome features will blink the virtual soft LEDs or turn on the related features. To configure programmable keys, please follow the following steps: 1. Select Settings command from the main menu. 2. Select Programmable Keys from the sub-command area 3. Select Key X (X = 1 ~ 16) you want to configure from the sub-command area. 4. Find the programmable function from the sub-command and fill in the required data to configure the selected programmable key. 5. Press Save to confirm the configuration. The available programmable key commands are listed in below table: Option Name Do Not Disturb Function Enable/disable DND feature. Page 24

25 Lock IP-Phone Speed Dial Abbreviated Codes Busy Forward Always Forward No answer forward DND Forward Auto Answer Caller Blocking Busy Lamp Field Call Park Shared Line Appearance Asterisk Parking Number Asterisk Parking Slot Intercom Feature Code DTMF Lock this IP phone. Once the phone is locked, you need a password to un-lock it. The default password is Speed dial configured numbers. Speed dial the codes. Set static forwarding number when busy. Set static forwarding number unconditional. Set static forwarding number when no answer. Set forwarding number when DND feature is enabled. Enable/disable auto-answer feature. Set a caller blocking item. Set number for Busy lamp field feature. Contact administrator for help. Set call park number, PBX related feature. Contact administrator for help. Set SLA number. PBX related feature. Contact administrator for help. Set Asterisk Park number, PBX related feature. Contact administrator for help. Set Asterisk Park Slot number, PBX related feature. Contact administrator for help. Set Intercom number, PBX related feature. Contact administrator for help. Set speed dial for feature codes. Set DTMFs for call. Page 25

26 4.12 User Customization The IP Commander provides 12 wallpapers to allow you to change the background of your IP Commander. To change the wallpaper, please follow the following steps: 1. Select Settings command from the main menu. 2. Select User Customization from the sub-command area 3. Select the preferred wallpaper to change the IP Commander s background. The available wallpapers are listed in below picture: 4.13 Web User Interface The Communicator provides more advanced phone features that can be configured on the Communicator app interface. These advanced features can be configured from the Communicator s Web page. For more detailed information about how to configure the advanced settings, please refer to IP3092 Communicator User Manual and IP3092 Communicator Administrator Manual. However, IP Commander, does provide access to the web interface to configure the Communicator s advanced features. To access the Communicator s web interface, your ipad and Communicator must be on the same network and they must be connected properly. Please contact your system administrator or service provider for Page 26

27 assistance if you encounter any difficulty. To access the Communicator web interface from Commander: 1. Select Settings command from the main menu. 2. Select Web User Interface from the sub-command area 3. A dialog box pops up to ask you to input authentication username and password. The default username is admin and the default Password is After the username/password is authenticated, the web page will be displayed in IP Commander s screen 4.14 Reboot Communicator You can reboot the IP3092 Communicator from IP Commander. Please follow the following steps to reboot the device. 1. Select Settings command from the main menu. 2. Select Reboot from the sub-command area 3. A dialog box pop up to ask your confirm for the reboot. 4. Press Confirm to start the Reboot process. 5. After Reboot is completed, the IP Commander will reconnect and re-sync with IP3092 Communicator automatically. Page 27

28 5. DECT Handset Operation (for IP3092D Series) Communicator IP3092D series models include a DECT Base Station inside which supports DECT GAP and CATiq-2.0 compatible handsets. Up to five handsets can be supported on the DECT-enabled Communicator. These handsets can make and receive calls from the VoIP service if configured to do so. 5.1 DECT Handset Register Up to five DECT handsets can be registered to an IP3092 DECT model communicator. The procedures of DECT registration vary and are dependent on the brand and model of handset used. Please refer to the manual for the specific handset that you are using. To register a CATiq-2.0 compliant DECT handset with Communicator, You may enter the Register Mode in Setting Menu of IP Commander: 1. Select Settings command from the main menu. 2. Select DECT Settings from the sub-command area 3. Select DECT Handset Status from the sub-command area 4. Press Enter Register Mode on the sub-command area, then the DECT base station is entering the Register Mode. 5. Put the DECT Handset to enter the register mode at the same time. 6. Once the DECT handset is registered successfully, the status of the corresponding DECT handset will be displayed and shown Registered Enter the Register mode: Settings -> DEC Settings ->DECT Handset Status Page 28

29 Press Enter Register Mode to enter Register mode DECT Handset 1 registered successfully 5.2 DECT Handset Deregister When you want to remove the registration of a DECT handset, you just enter the DECT Handset Status page by following the steps described in Section 5.1, then press Deregister button to deregister the corresponding DECT handset. Page 29

30 5.3 Intercom Call After the DECT handsets are all registered to the Communicator DECT successfully, the Communicator DECT base station and the DECT handsets are organized as a mini PBX system that can support up to 4 SIP trunks witth 1 base wired phone extenstion and 5 DECT extensions. The mini PBX can support any intercom calls from base handset to DECT handset, DECT handset to base handset, and DECT handset to DECT handset Base to DECT handset Intercom call To call a DECT handset from base wired handset, please enter the IP Commander main menu and select Intercom command, then select the Handset you want to call from the sub-command area. Commander will ring the selected handset until the call is picked up. Page 30

31 5.3.2 DECT to Base or DECT to DECT Intercom call Please refer to you DECT handset user manual to learn how to make an intercom callfrom a DECT handset to base handset or another DECT handset Paging DECT Handset Communicator DECT base provides paging function to page a registered DECT Handset. To paging a Handset, please follow the steps described in Section 5.1 to enter Register Mode, then turn on / off the Paging button to control the paging function. Only a handset can be paged at one time. 5.4 SIP line Call Configuration The mini PBX supports the following features for each SIP trunk (line): DID (Direct Inwards Dialing) Calling: User will receive a call from SIP trunk line directly to a specific registered handset configured with a direct inward dial (DID) number. Hunting Group: In a hunting group, when the first registered handset in the group is busy, the other handsets in the group will receive it. If no handset in the group is available, the calling party will hear a busy signal. Ring Group: In a ringing group, an incoming call to the phone will cause all the handsets to ring. When one registered handset picks up the incoming call, the others will be released. Page 31

32 5.4.1 DID Setting If a SIP line has no DID, Hunting group, or Ring group setting, an incoming call from this SIP trunk will ring all the handsets including base handsets and all DECT handsets. To configure a DID setting to a specific DECT handset for a SIP line, please follow the following steps: 1. Select Settings command from the main menu. 2. Select DECT Settings from the sub-command area 3. Select DECT Line Settings from the sub-command area 4. Select the line you want to do DID setting 5. Select Tap to Select to pop up a Select DECT Type menu 6. Select Direct Inwards Dialing from the pop-up menu 7. A new menu on the sub-command area for ask you to select a DID Handset 8. Select the DID handset for this line 9. Press Save to confirm the settings Settings -> DEC Settings ->DECT Line Settings -> Line x -> Tap to Select -> Direct Inward Dialing Page 32

33 Select a Handset for Line 1 DID Hunting Group & Ring Group Settings You may configure a hunting group or ringing group for a SIP line thus an incoming call can ring several handsets at the same time or in hunting sequence, the setting procedures of Hunting or Ring Group are the same, please follow the following steps to do the configuration: 1. Follow the same steps1 ~ 4 in Section Select the line you want to do Ring or Hunting Group setting 3. Select Tap to Select to pop up a Select DECT Type menu 4. Select Ring Group or Hunting Group from the pop-up menu 5. A new menu on the sub-command area for ask you to select the grouped Handsets 6. Turn on the grouped handsets for for this line 7. Press Save to confirm the settings Page 33

34 Settings -> DEC Settings ->DECT Line Settings -> Line x -> Tap to Select -> (Ring Group) or (Hunting Group) Select Handsets for Line 1 Ring or Hunting Group 5.5 Outgoing Call Configuration The Communicator s DECT base station allows each DECT handset to make an outgoing call via preferred SIP lines. Its benefit is to let different person can share the same Communicator DECT system but use different SIP line for individual billing. To configure the SIP line preference for each Handset, please following the following steps: 1. Select Settings command from the main menu. 2. Select DECT Settings from the sub-command area 3. Select DECT Handset Settings from the sub-command area 4. Specify the SIP line priority for outgoing call for each Handset 5. Press Save to confirm the settings Page 34

35 Assign SIP line priority for each Handset Page 35

36 6. Voic box in mini-pbx (for IP3092D Series) An internal voic box is created for the DECT system in the Communicator. All the extensions including base and DECT handsets share the same voic box in the embedded mini-pbx. The voic box allows a caller to leave a message if a person is not available at the extension. When dialing into the mailbox, a user can record a mailbox greeting or read the left voice messages. The greeting is played when they are not available to take a call and a caller reaches their mailbox. The password to access the voice mail box is Voic Settings To configure the internal voic box, please follow the following steps: 1. Select Settings command from the main menu. 2. Select Local Voic Settings from the sub-command area 3. There are four settings in the sub-command area for voic box setting: No Answer Forwarded to Local Mailbox: (Enable or Disable) When enabled, an incoming call will be forwarded to the voic box for leaving message after the ringing is timeout. Mailbox ID: To specify the dial number that you can dial in the voic box from base or DECT handsets. The default dial number is Mailbox Pin Code: When a user dial in the voic box, an IVR will ask the user to input pin code. Only the input pin code is matched with the setting here, then the user can enter the voic box for hearing leaved message or recording greeting message. The default pin number is No Answer Time(sec): Set the timeout timer. When the ringing of incoming call is over this time, the call will be transferred to voic box 4. Press Save to confirm the settings Page 36

37 6.2 Read voic messages You may read the left voice messages by dialing in the voic box from both base handset and any one of DECT handsets. From base handset, you may dial in the voic box by just following the step : Placing a Call by dialing the mailbox ID number which is specified Local Voic Settings Section 4.1. From DECT handset, you may dial in the voic box just dialing the mailbox ID from DECT handset s keypad. When dialing in the voic box, an IVR will prompt you to enter your pin, then you will input the pin code that specified in the Local Voic Settings to pass the authentication of entering voic box. After entering the voic box, you can read the left messages by just following the instructions of IVR. You can also press the Voice Mail softkey ( ) in the Commander screen to enter the local voic box. Before using the Voic softkey, you must do the voic setting in the line setting. Please refer to Section Line Setting of this manuel for more information about Voice Mail softkey configuration. Voic key in IP Commander Page 37

38 6.3 Record Greeting Message Configure Voic setting You may record a special greeting message to the the voic box so. You Just follow the procedures described in previous section to dial in the voic box, then follow the IVR s prompt to do the recording operation. Page 38

39 7. Contacts In IP Commander, you can maintain two different contact lists. The first contact list is a dedicated address book used by IP Commander. This address book is belongs to IP Commander s own database which not shared with other ipad apps. The second contact list is to use the standard ipad Contacts that is shared by other ipad apps. To access the contact lists, you have to select Contacts command from the main menu, then you will see three tags at the top side of sub-command area, they are All Contacts, Group, and Dial from ipad (see below picture). - All Contacts: Touching All Contacts tag will display all contacts that were stored in the IP Commander s own database. - Group: You may classify the contacts in different groups. Selecting Group tag will display all the available contact groups. - Dial from ipad: Touching this tag will invoke ipad s standard Contacts. You may also make a call to a contact that is stored in the ipad s standard Contacts. In the following sections, you will learn how to manage the IP Commander s Contacts database 7.1 Add a Contact To add a new contact into the Contact list, please follow the following steps: 1. Select Contacts command from the main menu. 2. Select All Contacts tag from the sub-command area 3. Select + to add a new contact from the sub-command area 4. Select New Contact from the pop-up menu 5. An Add New Contact table is displayed for you to build a new contact 6. Please fill out the Add New Contact table with this contact information 7. Press Save to store this new contact into the IP Commander s Contacts Page 39

40 7.2 Edit a Contact To edit a contact existed in the Contact list: 1. Select Contacts command from the main menu. 2. Select All Contacts tag from the sub-command area 3. Select the contact that you want to edit. Then the detailed information of this contact is displayed in the sub-command area 4. Select to bring up the detailed contact table for editing 5. After completed the editing, press Save to store the contact into Contacts Page 40

41 7.3 Delete a Contact To delete a contact existed in the Contact list: 1. Select Contacts command from the main menu. 2. Select All Contacts tag from the sub-command area 3. Select Edit command at the top side of sub-command area 4. Select the contacts that you want to delete 5. Select Delete command at the top side to delete the selected contacts 6. Confirm the delete from a dialog box that asks your delete confirmation. 7.4 Build a Contact Group To build a new Contact Group: 1. Select Contacts command from the main menu. 2. Select Group tag from the sub-command area 3. Select command at the top right side of sub-command area, then select + command to add a new contact group name. 4. Press Done to generate the new contact group 7.5 Add Contacts into a Group To add contacts into a Group: 1. Select Contacts command from the main menu. 2. Select Group tag from the sub-command area 3. Select the Group that you want to add contacts Page 41

42 4. Select + command at the top right side of sub-command area, then all the available contacts are displayed in the table. 5. Select the contacts that you want to add to the Group, then select the command Add # Contacts at the top right side of sub-command area to add them into the selected Group (See blew photo) 7.6 Make a call to a Contact In the Contacts screen, you can dial out the phone number by the icon with a contact anywhere in All Contacts and Group. associated Page 42

43 8. Call Logs In IP Commander, there are three call logs: Answered Calls Dialed Calls Missed Calls Select Call Logs command from the main menu, you can see these three call logs in the screen. Each call log saves the last 30 numbers for answered, dialed, or missed calls as shown in below photo. 8.1 Delete Call Logs You may delete some or all call logs within the call log tables: 1. Select Call Logs command from the main menu. 2. Select All, Answered, Dialed, or Missed log tables from the sub-command area 3. Select Edit command at the top side of sub-command area 4. Select the logs that you want to delete. (or you may select Delete All to delete all logs) 5. Select Delete command at the top side to delete the selected contacts 6. Confirm the delete from a dialog box that asks your delete confirmation. 8.2 Re-dialing a call from a call log You may re-dial a phone number from the call logs: 1. Select Call Logs command from the main menu. 2. Select All, Answered, Dialed, or Missed tables from the sub-command area 3. Select the contact that you want to re-dial. 4. A sub-command menu will be pop-up for you to select the optional commands, they are Dial from Call Log and Add to Contact Page 43

44 5. Select Dial from Call Log to re-dial the phone number. 8.3 Add a log to Contacts List If a call log is not existed in your Contacts, you may add it to the Contacts by following below steps: 1. Select Call Logs command from the main menu. 2. Select All, Answered, Dialed, or Missed tables from the sub-command area 3. Select the contact that you want to re-dial. 4. A sub-command menu will be pop-up for you to select the optional commands, they are Dial from Call Log and Add to Contact 5. Select Add to Contact to put this log into the Contacts table Page 44

45 9. Advance Settings In IP Commander, you can do a lot of advance settings with administrator authorization. These advance settings include: 1. Network Settings (Refer to Section 3.1) 2. Line Settings (Refer to Section 3.2) 3. APS Settings (For Broadcom s Broadworks) 4. UC-One Settings (For Broadcom s Broadworks) 5. Instant Messaging Settings To enable the above advance settings, you must login as administrator by following steps: 1. Select Settings command from the main menu 2. Select Administrator Settings from the sub-command area 3. Input Admin Password and Confirm. The default admin password is APS Settings An auto provisioning server (APS) allows for flexibility in installing, upgrading, maintaining, and configuring the IP3092 Communicator. The provisioning server can be set up on the local LAN or anywhere on the Internet. The IP3092 Communicator phone is designed such that if it can not locate a provisioning server when it boots up, it will operate with internally saved parameters. This is useful when the provisioning server is not available. To use Auto-Provisioning Service, you need to make sure provisioning files, provisioning server and IP3092 Auto-Provisioning Service setting are configured ready. For more detailed information about how to preparing the auto provisioning service, please refer to IP3092 Communicator s Administration Manual. There are 12 parameters for auto-provisioning setting in IP Commander: Page 45

46 Name Description Enable APS Enable or disable APS function. APS on Boot Do APS or not when phone is on booting. Enable Broadsoft Device Manager Enable or disable Broadsoft Device Manager Server Type Select APS server type: HTTPS/ HTTP/ TFTP/ FTP. APS Server Address The server address can be an IP address or FQDN, or together with port. File Directory The file directory of APS server. User Name The login name of APS server. User Password The login password of APS server. APS Interval Time (min.) The interval time (minutes) to retry APS. Location Server Address TBC Location Server User Name TBC Location Server Password TBC 9.2 UC-One Settings Broadsoft UC-One is a comprehensive, open Unified Communications platform that brings together all the critical Unified Communications (UC) elements that are needed to ensure the success of hosted UC services. The UC-One Settings is just useful for the one who has Broadsoft UC-One account. If you have no UC-One account, you may ignore this section. Please contact your administrator for the UC-One account settings. Page 46

47 9.3 Instant Messaging Settings An XMPP server provides basic messaging, presence, and XML routing features. You may link to a public XMPP server or contact your administrator to link to your system s XMPP service. The Instant Messaging Settings allow you to configure the XMPP account to link to the XMPP server. After login a XMPP server successfully, you may switch to the Message page from the bottom left side of the main page (see below). In the Message page, you may see the buddy list (you added them as your friends) at the left side. You can add or delete the buddies from the buddy list, send an instant message, or call a buddy from Message page. Page 47

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49 10. Information When selecting the Information command from the main menu, IP Commander will display the useful information for this device: Line Information Field Description Line 1 Status The SIP Server registration status or Line 1 Line 2 Status The SIP Server registration status or Line 2 Line 3 Status The SIP Server registration status or Line 3 Line 4 Status The SIP Server registration status or Line 4 Product Information Field Model MAC Address WiFi MAC Address IP Commander Version Communicator Hardware Version Communicagtor Firmwre Version USB iap Firmware Version Bluetooth Firmware Version Registration Number Network Information Field Network Type IP Address Subnet Mask Default Gateway Primary DNS Secondary DNS Description Display the IP3092 model name MAC address for this device WiFi MAC Address only when a WiFi network is configured This IP Commander APP version number This IP3092 s HW version number This IP3092 s embedded FW version number The iap FW version number in this device The BT FW version number in this device The registration number for this devicethat registered to MOCET Description Static IP or DHCP IP Address for VoIP function Subnet Mask for VoIP function Default Gateway IP for VoIP function The primary configured DNS IP for VoIP function The secondary configured DNS IP for VoIP function Page 49

50 11. Favorites For some friends that you communicated with her/him very often, you may expect to find them and call out from the IP Commander Contacts in a very short time. In IP Commander, you can add these contacts into My Favorites list so that you can find them quickly and easily. It is very easy to access My Favorites list. At the bottom left side of main page, you just touch the Favorites tag to bring up the My Favorites list (see below photo). In My Favorites table, you can add, delete contacts that already existed in the IP Commander s Contacts list Add contacts into My Favorites To add contacts into My Favorites: 1. Tag Favorites from the main page. 2. Select + command at the top left side of command area, then all the available contacts are displayed in a pop-up window 3. Select the contacts that you want to add to the Favorites list, then select the command Add # Contacts at the top right side of sub-command area to add them into My Favorites Page 50

51 11.2 Edit a contact in My Favorites You can modify the contact information for My Favorites. To edit a contact in the My Favorites list: 1. Tag Favorites from the main page. 2. Select the contact that you want to edit. Then the detailed information of this contact is displayed in the sub-command area 3. Select to bring up the detailed contact table for editing 4. After completed the editing, press Save to store the contact into Contacts 11.3 Delete a contact from My Favorites To delete a contact from My Favorites: 1. Tag Favorites from the main page. 2. Select Edit command at the top side of command area 3. Select the contact you want to delete 4. Select Delete command followed at the selected contact 5. Press Done command at the top side of command area to complete the delete operation. Page 51

52 11.4 Make a call from My Favorites In the My Favorites screen, you can dial out the phone number by the icon associated with a contact anywhere. Page 52

53 12. Messages We have discussed the Instant Messaging Setting in Section 7.3. When you have login a XMPP server successfully, then you can send an instant message to your friends from the Message page. ======= The End of Document ======= Page 53