Customer Service: (for U.S. and Canada) Customer Service

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1 Customer Service: (for U.S. and Canada) Customer Service

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3 Table of Contents Introduction. 1 Unpacking the SS Connecting the SS , 3 Connecting each device to the SS Sound Card 3 CD Player.. 4 Voice Modem. 4 Stand Alone Speakers 5 Stand Alone MIC. 5 Using the SS , 7 Audio. 6 Telephone Conversations.. 6, 7 Compatibility with other Command Products Connecting the SS900 to ComSwitch.. 7, 8 Connecting the SS900 to HotCall 8 Connecting the SS900 to the HC Connecting the SS900 to the HC Connecting the SS900 to the HC One Year limited warranty/ Service information Registration information.. 13 FCC Rules Part 15 Computing Devices 14 Industry Canada information.. 14, 15 International return policy 15

4 Introduction Thank you for purchasing the SoundSwitcher (SS900). The SS900 is designed to operate and connect to virtually any type of audio device with 3.5 mm plugs. Below are some examples of the types of equipment that can be connected: Stereos FM Cards CD Players Sound Cards Voice Modems Boom Box Most audio equipment with 3.5mm plugs Unpacking the SS900 When you open the SS900 box for the first time, you should find the following items: If any of these items are damaged or missing, contact the dealer where you purchased the unit, or call the number listed in the Service Information section of this guide. SS900 Operator s Guide

5 Connecting the SS900 According to standard industry practice, surge protection is recommended for the power and the telephone line connections. The rear panel of the SS900 includes seven (7) 3.5mm jacks and one (1) telephone jack. Plug one end of the provided telephone cable into the SS900 jack labeled Line In. Plug the other end of this cable into the telephone wall jack. NOTE: You will need as many stereo 3.5mm patch cords for the equipment you wish to connect. There are a variety of these cables at your local electronics store. Some cables have one wire and two plugs (one plug at each end of the cable) or two wires and four plugs (two wire cable with a plug at each end of each cable). You may use either of these cables to connect equipment to the SS900. Be sure that you purchase stereo cables instead of mono cables. SS9000 Operator s Guide 2

6 NOTE: Sound cards, FM cards, and other computer equipment may not be labeled with words, they may be labeled with symbols. Refer to each product s manual for labeling. Connecting each device to the SS900 Sound Card: Connect to SS900 jacks labeled Sound Card. Using the provided 3.5mm cable, plug one end into the SS900 jack labeled Speaker In. Plug the other end of this same cable into the sound card jack labeled Speaker Out. Using the other side of this cable, connect one plug into the SS900 jack labeled MIC Out; plug the other end of this same cable into the sound card jack labeled MIC IN. SS900 Operator s Guide

7 CD Player (or FM Card): Connect to SS900 jack labeled ACC2 Using a standard 2-plug 3.5mm cable, plug one end into the SS900 jack labeled Speaker In. Plug the other end of this cable into the CD Player jack labeled Speaker Out. Voice Modem: Connect to SS900 jacks labeled ACC1 Using a standard 2-plug 3.5mm cable, plug one end into the SS900 jack labeled Speaker In. Plug the other end of this cable into the voice modem jack labeled Speaker Out. Using another 3.5mm cable, plug one end of the cable into the SS900 jack labeled MIC Out; plug the other end of the cable into the voice modem jack labeled Speaker. SS9000 Operator s Guide 4

8 Stand Alone Speakers: Connect to SS900 jack labeled External Speaker Connect the 3.5mm plug from the speakers into the SS900 jack labeled Speaker Out NOTE: Amplified speakers are required for this application, and must have their own power source. Stand Alone MIC: Connect to SS900 jack labeled External MIC Connect the 3.5mm plug from the MIC to the SS900 jack labeled MIC IN SS900 Operator s Guide

9 Using the SS900 Audio There are two ways to listen to audio using the SS900; through the speakers, or through the headset. First, make sure that the device or equipment you wish to listen to is turned ON, playing and selected on the SS900 (Sound Card, ACC 1, ACC 2). To select the headset option, push the Headset Speaker button IN. To select the speaker option, press and release the Headset Speaker button. Telephone Conversations There are three ways to have a telephone conversation: 1. Use your telephone set 2. Use the headset with a MIC 3. Using the stand alone MIC To place a call through the SS900, press the Phone button and use your telephone set to dial. When using the headset to listen to audio and a call comes in, the SS900 will provide an audible alert through one headset speaker. Press the Phone button to answer the call. SS9000 Operator s Guide 6

10 When using external speakers to listen to audio, and you hear your telephone ring, press the Phone button in. You will hear the caller through the external speakers and you will speak to the caller through the external MIC. NOTE: Amplified speakers are requireded for this application to function properly. When receiving a Call Waiting signal, press and release the Flash button to answer the call. Compatibility with other Command Products The SS900 is compatible with the ComSwitch Telephone Line Sharing products (CS7500, CS5500, CS3500), as well as the HotCall Internet Call Waiting Devices (HC4000, HC3000, HC2000). For more information on Command Communications products and applications, contact Customer Service at: Phone: Fax: ccitech@commandcom.net The following pages describe applications and connection to these devices. Connecting the SS900 to ComSwitch ComSwitch products allow a single telephone line to share a fax, phone, answering machine and modem automatically. SS900 Operator s Guide

11 The ComSwitch products are compatible with the following telephone company services: Call Waiting, Caller ID, Call Waiting Caller ID, Call Conferencing, Distinctive Ring and Voice Mail. ComSwitch products will answer incoming telephone calls and route the call to the appropriate device. Fax calls go to the fax, phone calls go to the phone. Modem calls require an access code for security purposes. The SS900 connects directly to the ComSwitch and will allow you to answer calls through the multimedia connections. Connect the SS900 as follows: Connecting the SS900 to HotCall HotCall is a phone/internet Call Waiting (and/or Call Waiting Caller ID) device that allows you to receive phone calls while surfing the net. When HotCall is connected to the SS900, it allows you to answer the phone on your multimedia headset while maintaining your Internet connection. SS9000 Operator s Guide 8

12 Connecting the SS900 to the HC4000 With the HC4000 (in this example), you will see who s calling before you answer the phone*. If you decide to answer the call, you have approximately 10 seconds to decide if you want to continue the phone call, or hang up and go back to your Internet connection. The HC4000 protects your modem connection from being bumped off the telephone line when the Call Waiting Caller ID information is received. Connect the SS900 as follows: (* Application requires Call Waiting Caller ID from your local phone company.) SS900 Operator s Guide

13 Connecting the SS900 to the HC2000 With the HC2000 (in this example), if you decide to answer a call, you have approximately 10 seconds to decide if you want to continue the phone call, or hang up and go back to your Internet connection. The HC2000 protects your modem connection from being bumped off the telephone line when the Call Waiting Caller ID information is received. Connect the SS900 as follows: (* Application requires Call Waiting from your local phone company.) SS9000 Operator s Guide 10

14 Connecting the SS900 to the HC3000 With the HC3000 (in this example), connect a Call Waiting Caller ID (Type II) device, and you will see who s calling before you answer the phone*. If you decide to answer the call, you have approximately 10 seconds to decide if you want to continue the phone call, or hang up and go back to your Internet connection. The HC3000 protects your modem connection from being bumped off the telephone line when the Call Waiting Caller ID information is received. Connect the SS900 as follows: (* Application requires Call Waiting Caller ID from your local phone company. To use the HC3000 without a Caller ID device, order Call Waiting from your local phone company.) 1 SS900 Operator s Guide

15 One year limited warranty/service information ARRANTOR: Command Communications, Inc. LEMENTS OF WARRANTY: Command Communications, Inc. warrants, for the duration this warranty, the SoundSwitcher SS900 (hereafter referred to as the "Product") to be free om defects in materials and craftsmanship with only the limitations or exclusions set out low. ARRANTY DURATION: This warranty shall terminate and be of no further effect one ar after the date of original purchase of the Product or at the time the Product is (A) maged or not maintained as reasonable and necessary, (B) modified, (C) improperly stalled, (D) repaired by someone other than the warrantor for defect or malfunction vered by this warranty, (E) used in a manner or purpose for which the Product was not tended, (F) damaged by an act of God (such as a lightning strike), or (G) sold by the iginal purchaser. TATEMENT OF REMEDY: In the event the product does not conform to this warranty at y time that this warranty is in effect, the warrantor shall repair the defect, return it to you ithout charge for parts, service, or any other costs incurred by the warrantor or its presentative in connection with the performance with this warranty. his warranty does not cover or provide for the reimbursement or payment of incidental or nsequential damages. Some states do not allow this exclusion or limitation of incidental consequential damages, so the above exclusion or limitation may not apply to you. SERVICE INFORMATION/PROCEDURE FOR OBTAINING PERFORMANCE OF WARRANTY: 1. Pack the SS900 in the original carton or equivalent. 2. Enclose a copy of the bill of sale or other documentation showing original purchase date. 3. Contact the dealer where you purchased the SS900, or call one of the service centers listed below to obtain a return material authorization number (RMA #). 4. Mail the above prepaid and insured to the warrantor at: UNITED STATES Command Communications, Inc S. Abilene, Suite #110 Aurora, CO (303) Fax (303) CANADA Cardinal Communications, Ltd Avenue Edmonton, Alberta T5S 1K4 (780) Fax (780) Customer Service: (for U.S. and Canada) Customer Service ccitech@commandcom.net Web Site: SS9000 Operator s Guide 12

16 ommand Communications, Inc. cannot be held responsible for any loss or damage in ansit. ease retain proof of purchases to establish date of original purchase. Your warranty starts ith the date of original purchase. EGAL REMEDIES: This warranty gives you specific legal rights, and you may also have ghts that vary from state to state. hough every effort has been made to ensure accuracy, these instructions may include chnical or typographical errors. Content of these instructions may be changed from time to me due to product improvement. These changes will be incorporated in new editions of ese instructions. We disclaim liability for any changes, errors, or omissions. OTE: Any unit returned without an RMA # clearly marked on the exterior package will be fused and returned at the sender's expense. Registration information he SS900 has been registered with the Federal Communications Commission (FCC). It eets FCC requirements and may be connected directly to your telephone line. On the ottom of this equipment is a label that contains, among other information, the FCC gistration number and Ringer Equivalence Number (REN) for this equipment. If quested, this information must be provided to the telephone company. Use the REN to lp determine the maximum number of devices you can connect to your telephone without iminating their ability to ring when your number is called. In many areas, the sum of the ENs of all devices connected to one line should not exceed 5.0. To determine how many vices you can connect to your line, contact your local telephone company to find out the aximum REN for your area. he SS900 may not be connected to a party line or coin line telephone network. If the S900 does not function properly, disconnect the unit. Follow the instructions provided in e section "One year limited warranty" to obtain the necessary repair service. the SS900 causes harm to the network, the telephone company may discontinue your rvice temporarily. If possible, they will notify you in advance. But if advance notice is not actical, the telephone company will notify you as soon as possible. Also, you will be vised of your right to file a complaint with the FCC if you believe it is necessary. he telephone company may make changes in the telephone network. Should these changes fect the SS900, the telephone company must notify you, in writing, to enable you to aintain uninterrupted service. you need to order a modular jack from the telephone company, request either a SOCRJ11C or a USOCRJ13C. 3 SS900 Operator s Guide

17 CC Rules Part 15--Computing Devices ote: This equipment has been tested and found to comply with the limits for a Class B gital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide asonable protection against harmful interference in a residential installation. This uipment generates, uses and can radiate radio frequency energy and, if not installed and ed in accordance with the instructions, may cause harmful interference to radio mmunications. However, there is no guarantee that interference will not occur in a rticular installation. If this equipment does cause harmful interference to radio or levision reception, which can be determined by turning the equipment off and on, the user encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/tv technician for help. AUTION: Changes or modifications not expressly approved by the manufacturer could oid the user's authority to operate the SS900. ndustry Canada Information Notice: The Industry Canada label identifies certified equipment. This certification means at the equipment meets telecommunication network protective, operation and safety quirements as prescribed in the appropriate Terminal Equipment Technical Requirements ocument(s). The Department does not guarantee the equipment will operate to the user's tisfaction. efore installing this equipment, users should ensure that it is permissible to be connected the facilities of the local telecommunications company. The equipment must also be stalled using an acceptable method of connection. The customer should be aware that mpliance with the above conditions may not prevent degradation of service in some uations. epairs to certified equipment should be coordinated by a representative designated by the pplier. Any repairs or alterations made by the user to this equipment, or equipment alfunctions, may give the telecommunications company cause to request the user to sconnect the equipment. sers should ensure for their own protection that the electrical ground connections of the ower utility, telephone lines and internal metallic water pipe system, if present, are nnected together. This precaution may be particularly important in rural areas. aution: Users should not attempt to make such connections themselves, but should contact e appropriate electric inspection authority, or electrician, as appropriate." SS900 Operator s Guide 14

18 "Notice: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination of an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all devices does not exceed 5." International return policy Command Communications, Inc. does not guarantee that this product will be compatible with the telecommunications systems of all countries. Modifications may have been made to the product in order to function in certain locations. Therefore, it is best to purchase our products in the country in which it will be used. If this product is purchased outside the U.S. from an authorized Command Communications' dealer, it should be returned for repair at the location where it was purchased, as provisions have been established to handle warranty repair outside the U.S. If you send the product directly to Command Communications for repair, you will be responsible to pay all freight, handling, and Custom charges (both ways). 5 SS900 Operator s Guide

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20 Command Communications, Inc. All rights reserved. Printed in China COMMAND COMMUNICATIONS, the Arrow logo, HotCall, and ComSwitch are registered trademarks of Command Communications, Inc., Aurora, CO SoundSwitcher is a trademark of Command Communications, Inc East Bethany Drive, Aurora, CO (Phone) (Fax) ccitech@commandcom.net Customer Service AC101300kr MN073