6/21/2013. The Business Risk of NOT Considering a Cloud/Managed IT Services Strategy. Christian Brothers Information & Technology Services

Transcription

1 Christian Brothers Information & Technology Services The Business Risk of NOT Considering a Cloud/Managed IT Services Strategy May 9, 2013 Christian Brothers Information & Technology Services The Business Risk of NOT Considering A Cloud/Managed IT Services Strategy Biff L. Myre Director, Worknet How Reliant Is Your Organization on Technology to Meet It s Objectives? 3 1

2 Are You At Greater Risk and Cost Trying To Manage IT All Internally? Physical Facility Power / Internet / HVAC Network Security Storage Servers Governance Compliance Data Protection & Backup Disaster Recovery Business Continuity 4 At What Point Could IT Break Down? What Will Be The Catalyst? IT Systems Crash Security Breach Staff Turnover Database Corruption Power / Network Outage Catastrophic Disaster o Fire o Flood o Tornado o Hurricane o Ice Storms o Lightning Strike 5 Go IT Alone Risk #1 Mitigating Power Outage Threats Cloud / MITS Partner. Provides Power & SLAs Has Generators for All Clients Has UPS / Battery Backups for All Clients and Performs Battery Maintenance Has Multiple Power Feeds from Utility OR - Go IT Alone. Invest in UPS/Battery Backup Systems and Battery Maintenance Invest in Generators Maintain and Test Generators Regularly Run Generators and Replace Fuel Refueling Contracts 6 2

3 Go IT Alone Risk #2 Mitigating Network Outage Threats Cloud / MITS Partner. Has Multiple High Speed Fiber Carriers and Much Unused Capacity Has Diverse Fiber Paths to the Hosting Facility Has Regional Geographic Fiber Diversity Routes OR - Go IT Alone. Bring in Multiple High Speed Carriers Diversity of Path of Carrier into the Building (Wireless, Coax, Copper, Fiber) Overprovision Network Capacity to Handle Bandwidth Spikes 7 Go IT Alone Risk #3 Mitigating Info Security (Hacking) Threats Cloud / MITS Partner. Has Enterprise Intrusion Detection / Intrusion Prevention Systems Monitored 24x7 Enterprise Monitoring Tools To Quickly Identify Origin of Threat Has Incident Response Plan for Malicious Activity OR - Go IT Alone. Invest in IPS/IDS systems Invest in Enterprise Class Alert Monitoring Systems Alerts Going to IT Team 24/7 On-Call Phone Invest in Incident Response and Training on Actions to Take to Keep Hackers Out 8 Go IT Alone Risk #4 Mitigating Catastrophic Disaster Threats Cloud / MITS Partner. Leverage Cloud for Disaster Recovery Infrastructure On Demand DR-as-a-Service Provides Preparedness and Staff to Perform Recovery Compliance Doc s OR - Go IT Alone. CAPEX for Second Site with Equipment for Recovery Staffed On/Offsite or 3 Shifts to Handle Disaster Recovery Workload Time and Expenses to Perform DR Testing Create & Maintain Doc s 9 3

4 Go IT Alone Risk #5 Mitigating IT Systems Failure Threats Cloud / MITS Partner. Highly Available Systems Provisioned for Hardware N+1 Redundancy for all Single Points of Failure Patching & Management 24x7 Alert Monitoring Enterprise Class Infrastructure Software and Management Tools (VMware, SAN, Blades) OR - Go IT Alone. Invest in Highly Available Enterprise Infrastructure (2x every IT Component) Invest in Enterprise Class Alert Monitoring Systems to Help Identify and Predict Component Failures Invest in Premium Hardware Support 10 Go IT Alone Risk #6 Migration & Replacement Costs Cloud / MITS Partner. Provision and pay for just what you need, when you need it no overbuying No-Risk migration by standing up and testing the new systems before moving to them Infrastructure Services Inherent + SLA s with penalties for not meeting OR - Go IT Alone. Over-invest in what you believe you will need for IT systems infrastructure for the next 3-5 years Pay consultants or train internal staff to help migrate to new Technology Pay hardware & software support and maintenance 11 You Don t Have To Go IT Alone. There is Help From People You Can Trust. 12 4

5 Why Now? Why Christian Brothers IT Services powered by Worknet Now is the Time Efficiencies in Technology and Shared IT Services Model can Lower TCO, Improve Capabilities and Provide You with a Trusted Partner for Success Building & Maintaining Your Own Data Center is Too Costly Competitive disadvantage if capital is used for back office systems Technology is Complex It is difficult to keep internal IT professionals current with emerging technologies Why Now? Why Christian Brothers IT Services powered by Worknet Threats Growing Every Day It s not just the complexity, but also the threats from hackers and other malicious doers that you have to safeguard your organization against Christian Brothers IT Services - Powered by Worknet 100% dedication to maximizing your IT environment to meet business needs Allows your organization to focus on meeting your core business and client needs not be in the IT infrastructure or data center business years founded in ,000+ supported systems Experience with non-profit and service-focused industries Secured - audited regularly by Fed Gov t and other regulators 24x7x365 support SSAE 16 SOC 2 certified Tier III secure, hardened, and geographically separated data centers 5

6 Expertise Depth & Breadth Should each of you invest in growing your IT team Or augments with IT Services for 24x7 expertise across all IT areas Network & Security Experts Storage Architect Infrastructure Manager Server and OS Administrators Administrators Backup, DR and BCP Specialists PC Help Desk Support Technical Project Managers Architects, Engineers and Operators Long History Helping Non-Profits & Service Organizations 17 Value to Christian Brothers Members Increased IT Capabilities Expert evaluation of your IT state and recommendations. Strategic Roadmap/Planning Procurement of IT outcomes managed to agreed upon service levels Skilled, certified IT staff at your service with expertise from thousands of systems and situations Latest technologies with skilled resources and infrastructure to apply them effectively, securely and with little to no risk to members Affordable Peace of Mind 18 6

7 Value to Christian Brothers Members Significant Savings Leverage redundancy & security in place & audited annually A cost+ model for pricing solutions No annual increase clause in contracts Cost elimination / vendor consolidation Reduce cost of compliance & documentation Unique Burstable resource models Outcome focused with SLA s reduces risk of do-it-yourself Procuring the result & SLA not components and trying to make IT work on your own 19 Value to Christian Brothers Members CBS Oversight Christian Brothers due diligence on Worknet as an IT Service Provider for ongoing vendor management SSAE 16 SOC 2 Certified Coordinated site visits and audits Christian Brothers aggregation and coordination of billing for IT Services Collective member representation and bargaining power established by Christian Brothers 20 Practical, Logical Approach Business / Compliance / IT Objectives Current situation Evaluate services that will provide value Hosted Managed Data Back-up 24/7 Monitoring & Response IT Help Desk / Desktop Support Disaster Recovery / Business Continuity Hosting IT Production & Disaster Recovery Implementing a Secure Mobile Workforce with Virtual Desktops Identify natural inflection points of change Plan & execute a no-risk transition 7

8 Hosted / MS Exchange Safeguard communications Convey your brand image Service and support with user help desk included Software, Licensing, SPAM & Virus protection, Support all included Ongoing application upgrades Local & remote data backups & annual DR Testing Extremely cost effective vs. managing individually for any organization < 300 users! 22 24x7 Alert Monitoring & Remediation (onsite and remote locations) Identify and diagnose potential problems before outages occur Response to issues whenever they occur nights, weekends, holidays Complete transparency provided via online portal dashboard 23 Managed Backups & Data Replication On and Offsite Managed Data Protection Servers, PCs, MACs Reviewing backup audits daily. Performing file/server restores Backing up to a site where restoration and recovery are possible 24 8

9 Managed Burstable DR, Testing & Documentation A Cost-Effective and Flexible Approach to Business Resiliency Managed backups, DR and DR testingas-a-service 72 hrs of user test time after restore is complete Outcome focused = recoverable Matches designated RTO/RPO DR test planning & coordination Managed DR restoration Compliance Documentation No limitation on usage time Only pay for Bursted resources Fully managed program Leverage a proven, tested, process Applications access from anywhere with browser-based, virtual-desktop recovery Claim burstable disaster-incurred expenses on insurance 25 Business Recovery Services Utilities & Facilities Recovery Phone/Voice Recovery Local Workspace Recovery Mobile Trailers, Satellites, Generators Quick Ship IT & Office Equipment Online Planning Tools Emergency Alert Notification Tools Plan Templates & Checklists Certified BCP Specialist assistance Online portal for company & personal recovery plan development 26 Full Infrastructure Systems Management Full Systems 24x7 Monitoring & Management (remote at your site, onsite at Worknet, or both) Augment your IT staff s technical resources where gaps may exist in expertise (or not worth risk or training costs or time taken from your IT resources) Provide for 24x7 coverage to allow your team relief - our team is working nights and weekends and holidays, so we can perform patching and maintenance tasks while your systems are not being utilized or coverage for when your IT team wishes to take a vacation Unlike periodic consultant visits, we learn your IT environment once, documents it, and provides 24x7 monitoring and managing for around-the-clock value and knowledge of your IT systems. 27 9

10 Managed IT Hosting/Cloud Computing Procuring IT in a Utility-Model Fashion Rental of Servers, Storage, Network, Bandwidth, Infrastructure Licensing May be shared (cloud) or dedicated (private cloud) or hybrid (mix of both) Lower TCO Leverage Redundancy, Availability, Security & Expertise Focus on desired business/it outcomes & performance SLAs required. 28 Secured, Virtual Desktop Deployment Lowering PC Support Costs and Downtime Abstracting the Desktop from the End User Hardware Extending it s useful life and/or reducing replacement costs Securing from Unauthorized Printing, Downloading, USB Devices Forcing Data to be Saved on Corporate Systems 29 Help Desk/Desktop Support Remote IT Help Desk Support >20 yrs avg. help desk experience Help Desk Institute (HDI) Certified. US-based staff 24x7 ticketing & emergency support ~90% issues resolved 1 st attempt Extremely high client satisfaction Use remote-in tool to observe, trouble-shoot, and resolve issue immediately without onsite visit 30 10

11 IT Transformation Planning & Services Preparatory Services IT Strategy & Roadmap IT Transformation: Virtualization, Consolidation, Migration Network Design & Implementation Data Center Migration Backup & Disaster Recovery Capabilities Assessment 31 Increased IT Capabilities. Significant Savings. CBS Oversight. How can Christian Brothers IT Services & Worknet Help You? Contact us and arrange an initial consultation to discuss your specific Business Objectives Let s determine together where IT Services can provide the best value, capabilities and savings. Together we can suggest an IT Roadmap and timeline to optimize your current and future IT investments 32 11

12 For questions or handouts regarding (webinar topic) Contact: Brian Page at x 3092 Thank You 12