Disaster Recovery. Lewan Technology, Zerto, FORTRUST & Faction Inc

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Brittney Morris
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1 Disaster Recovery Lewan Technology, Zerto, FORTRUST & Faction Inc

2 Panel The Panel: Scott Pelletier, LewanTechnology, CTO Rob McClary, SVP & GM, FORTRUST Rick Vincent, Director Solutions/Product Engineering, Faction Inc Justin Fields, Lewan BPO Mike Isaia, Sr. Systems Engineer, Zerto

3 Insurance Protection IT Risk Considerations Physical Security Network Security Geographic Protection Compliance Data Protection Employee Productivity

4 Risk Mitigation Techniques Risk Acceptance Risk Avoidance Risk Limitation Risk Transference

5 What are RTOs and RPOs? RTO/RPO (these should be vetted with business leadership) Recovery Time Objective maximum time to bring a system back online before severe business impact occurs Recovery Point Objective the amount of data loss a business process/application can sustain before severe business impact occurs Ask business questions that yield technology answers

6 What s Your Overall IT Risk Reduction Considerations Information / Infrastructure Security Physical, Social and Technical Who in your organization is responsible for security? Do you have written security policies and procedures? Do you follow them? How often are they reviewed? How do you train your employees on your security procedures? When was the last time you had a security penetration or DR test? Do you take security seriously? Data Protection Strategies Real- time Point- in- time Long time Geographic

7 Focus on Impacts and Work Backwards

8 Planning Process

9 How many eggs in how many baskets Main Office Branch Offices Office Assets: Office Space Employees Edge network Wireless Desktop Computers Phones Printers Files (paper or electronic) Internet* WAN Circuits* Power* Cooling* Data Center IT Assets: Space for computer room Servers Storage Backup System Core Network Firewalls Phone System Internet* WAN Circuits* Power* Cooling* *Could be in one or both categories

How many eggs in how many baskets Main Office Office Assets: Office Space Employees Edge network Wireless Desktop Computers Phones Printers Files (paper or electronic) Internet* WAN Circuits* Power*

10 How many eggs in how many baskets Main Office Office Assets: Office Space Employees Edge network Wireless Desktop Computers Phones Printers Files (paper or electronic) Internet* WAN Circuits* Power* Cooling* Data Center IT Assets: Space for computer room Servers Storage Backup System Core Network Firewalls Phone System Internet* WAN Circuits* Power* Cooling* Branch Offices *Could be in one or both categories

11 Move or Replicate IT Assets to a More Secure Environment Main Office Office Assets: Office Space Employees Edge network Wireless Desktop Computers Phones Printers Files (paper or electronic) Internet* WAN Circuits* Power* Cooling* Data Center IT Assets: Space for computer room Servers Storage Backup System Core Network Firewalls Phone System Internet* WAN Circuits* Power* Cooling* Branch Offices

12 Enable Mobile Workforce Strategy Main Office Branch Offices

13 Obtain Mobile Office Space with Needed Assets Main Office Data Center IT Assets: Space for computer room Servers Storage Backup System Core Network Firewalls Phone System Internet* WAN Circuits* Power* Cooling* Office Assets: Office Space Employees Edge network Wireless Desktop Computers Phones Printers Files (paper or electronic) Internet* WAN Circuits* Power* Cooling*

Obtain Mobile Office Space with Needed Assets Main Office Protect Against Financial and Property Loss as well Data Center IT Assets: Space for computer room Servers Storage Backup System Core Network

14 Obtain Mobile Office Space with Needed Assets Main Office Protect Against Financial and Property Loss as well Data Center IT Assets: Space for computer room Servers Storage Backup System Core Network Firewalls Phone System Internet* WAN Circuits* Power* Cooling* Office Assets: Office Space Employees Edge network Wireless Desktop Computers Phones Printers Files (paper or electronic) Internet* WAN Circuits* Power* Cooling*

15 GEOGRAPHIC FOOTPRINT DATA CENTER / CLOUD LOCATIONS National Footprint Disaster Recovery Regional Focus Hybrid Cloud Environments

DATA CENTER AND CLOUD SERVICES Customer Sites Data Center and Cloud Lewan s Primary Colorado Data Center IaaS Environment Enterprise Class Cloud Nodes in 10+ Data

16 DATA CENTER AND CLOUD SERVICES Customer Sites Data Center and Cloud Lewan s Primary Colorado Data Center IaaS Environment Enterprise Class Cloud Nodes in 10+ Data Centers 14 Carrier blended Internet Patent pending layer 2 technology for high performance and tailored VLAN IP schema 5 tiers of storage based on performance and archive needs

17 WHY HOSTED PRIVATE CLOUD? GREATER AGILITY WHILE DOING MORE WITH LESS Virtual Environment Physical Infrastructure { { Apps Operating System Virtual Machine ware vcd/vdc Compute VLAN VSAN Dynamic and flexible approach to IT infrastructure Benefit from cloud economics and agility Scalable, flexible and secure

18 PUBLIC CLOUD VS. PRIVATE CLOUD Your Resources Internet Your Resources Internet Blended Internet Firewall (H/A Option) Load Balancer (H/A Option) Compute NetApp Utility Storage vsan (SSD, SAS, SATA) Public vs. Private Multi-tenant less secure infrastructure, shared on-demand computing, bandwidth and storage Dedicated secure infrastructure, dedicated computing, bandwidth and utility storage

19 HOSTED PRIVATE CLOUD OVERVIEW Global Data Center Footprint SSAE 16 SOC 1 Type 2 (formerly SAS 70 type 2) On- net with most Tier I and Tier II carriers

HOSTED PRIVATE CLOUD OVERVIEW Guaranteed Availability 99.

20 HOSTED PRIVATE CLOUD OVERVIEW Guaranteed Availability % SLA (5 minutes downtime / year) Dedicated Technology Compute sleds no mixing of resources Network Access dedicated traffic path Storage Volumes NetApp vsan, MultiStore Ensures Full Compliance HIPAA, SOX, GLBA, PCI DSS SSAE 16 SOC 1 Type 2 Compliant Leading Edge Technology ware vcloudpowered

PERFORMANCE AND SCALABILITY Performance Delivered Even at the Smallest Scale Even the smallest environment receives enterprise class performance Internet is balanced across multiple Carriers 100%

21 PERFORMANCE AND SCALABILITY Performance Delivered Even at the Smallest Scale Even the smallest environment receives enterprise class performance Internet is balanced across multiple Carriers 100% redundant with virtualization 10Gbps redundancy throughout Same- Day Scalability Start Small: No sacrifice in performance with 1TB or 1PB Add RAM: Same day Add Compute: Intel or AMD same day Add Storage: up to 100,000 IOPS 100GB at a time High Efficiency Purchase storage based upon capacity or performance independently Build to today s specs, not 3 year spending cycles

22 INTERNET AND TRANSPORT Inter- node Network Resiliency and performance Patent pending Layer 2 topology Intra- node Network 10GB Layer 2 links between nodes Internet blend Extended IP schema

CLOUD ON- RAMPS Patent- pending Layer 2 Topology Private dedicated on- ramps From your premise From your data center Cloud to cloud AWS Direct Connect 10 GB links

23 CLOUD ON- RAMPS Patent- pending Layer 2 Topology Private dedicated on- ramps From your premise From your data center Cloud to cloud AWS Direct Connect 10 GB links accessible from every major metropolitan market Consistent performance with low latency and high QoS Ideal for: Hybrid environments High- performance applications Direct storage

24 IAAS SLAS SERVICE LEVEL TARGETS A. If Lewan fails to achieve the Service Level Target, and if Customer requests Lewan to do so within twenty (20) Business Days after the target is not met, Lewan will issue to Customer service credits against future periods of service as detailed in the table below. B. The monthly recurring charges ( MRC ) used to calculate the Service credits will be the total monthly recurring charges relating to the affected Service. C. Service credits issued shall not survive termination of the contract for the Service and are not applicable against other Lewan services. D. Performance against Service Level Targets will be reviewed and agreed on a quarterly basis by Lewan account management. The Service Level Credits are as follows: Server Availability Total Downtime in a 30 Day Calendar Month MRC Credit Percentage 99.9 to less than 100% 1 to 43.2 minutes 5% 98 to 99.8% 43.2 minutes to 14 hours 24 minutes 10% 95 to 97.9% 14 hours 24 minutes to 36 hours 25% 90 to 94.9% 36 hours to 72 hours 50% 89.9% or below More than 72 hours 100%

& 500 year floodplains 49 Feet above the

Located in Seismic Zone 1 All colocation

rated fire walls throughout the facility UL

25 DENVER PRIMARY DATACENTER Concurrently Maintainable Infrastructure Outside the 100 & 500 year floodplains 49 Feet above the maximum FEMA projected flood elevation Located in Seismic Zone 1 All colocation areas are single story on slab 2 and 4 hour rated fire walls throughout the facility UL Listed Lightning Protection System for the entire facility Fire department and 1st responder unit on property Outside any normal flight paths

26 How Zerto Revolutionized BC/DR Production Site The first Enterprise- class, Software- Defined Replication & Recovery Automation solution Colo / Cloud Zerto Hypervisor Based Replication Replication was in the wrong place the physical layer Storage Based Replication 26

27 One Strategic Software Solution 1 Private Cloud Any Storage Multi- Hypervisor 3 Hybrid Cloud DRaaS, Intra- Cloud & Reverse DRaaS Lewan Cloud 27

28 Zerto Private Cloud Architecture For each vcenter/scm Zerto Virtual Manager (Z) install in minutes DR Mgmt & level integration Production Site Small & Scalable - level replication Compression, Throttling & Resiliency BC/DR Site vcenter VRA Z VRA >5 Mbps SCM VRA Z VRA - Level Replication No downtime, no impact install Zerto Virtual Replication Appliances (VRA) One per host in source & target cluster Point in time recovery Replica & Recovery Site Journaling Only 7-10% additional space 28

29 Enterprise Class Virtual Replication Continuous block- level replication Recovery Point Objective = Seconds Minimize data loss, meet SLAs Production Site No performance impact No snapshots Enterprise- class protection BC/DR Site vcenter VRA Z VRA WAN Mgmt VRA Z VRA - Level Replication Storage agnostic Any Storage to Any Storage Removing complexity & lock- in Automatic Disk & Setting Conversion Any Hypervisor to Any Hypervisor Migration & Disaster Recovery 29

30 Enterprise Class Virtual Replication Production Site Enterprise Applications CRM, ERP, SharePoint, Exchange, SQL, Oracle Virtual Protection Group = Complete Application Protection Consistent Multi- application recovery Meet Application level SLAs & prioritize replication Protect across any host or storage configuration Pre- seed feature to ware & Hyper- V to reduce initial sync Virtualization feature support: vmotion, svmotion, HA etc RPO 4 seconds VPG 1 vdisk vdisk vdisk vdisk vdisk vdisk RPO 6 seconds VPG 2 vdisk vdisk vdisk vdisk vdisk vdisk RPO 9 seconds VPG 3 30

Continuous Data Protection Simply re- wind to Any Point in Time Recovery Site Journaling DVR like functionality Protection against Logical Failures, not just

31 Continuous Data Protection Simply re- wind to Any Point in Time Recovery Site Journaling DVR like functionality Protection against Logical Failures, not just disasters Recover from Seconds ago, not the last Backup or Snapshot Application Consistency and write- order fidelity Recover Multi- Apps consistently down to the second 31

32 Disaster Recovery Automation Automated Failback configuration Replication of Only Changes AWS failback V2V export process Production Site Automatic Recovery, boot order Recovery Time Objective = Minutes Re- IP & MAC, Scripts & Commit Policy BC/DR Site vcenter VRA Z VRA WAN Mgmt VRA Z VRA Failover Recovery Failback MoveTest migration automation Migration Time Objective = Minutes Seconds of lag, test before move Click to test in isolated bubble network Non- disruptive failover testing Not just for DR & Offsite Clone 32

33 DR Test Reporting 33

34 Data Loss (RPO) Daily Backups GAP = 24 hours $273, Snapshot- based Replication GAP = 4 hours $45, Zerto Continuous Replication GAP = seconds $7,

35 May 2014 The State Of Business Technology Resiliency, Q Causes of Downtime 35

36 May 2014 The State Of Business Technology Resiliency, Q The Impact of Disruption 36

37 Q&A / Panel Discussion

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