VMware BCDR Accelerator Service

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1 AT A GLANCE The rapidly deploys a business continuity and disaster recovery (BCDR) solution with a limited, pre-defined scope in a non-production environment. The goal of this service is to prove the solution capabilities and to enhance Customers knowledge and experience. The solution provided by this service is not intended to be promoted to a production environment. The deploys a BCDR solution focused on the following areas: Data protection of applications stored within a virtual machine using VMware vsphere Data Protection Disaster recovery of virtual machines using VMware vcenter Site Recovery Manager BENEFITS Provides an introduction to VMware disaster recovery offerings that offer automated disaster response management Demonstrates the standard out-of-the-box features of the vsphere Data Protection and vcenter Site Recovery Manager products in a non-production environment Reviews how to perform periodic disaster recovery testing without impacting business to ensure regulatory compliance Overview The solution use case for this service includes: Restarting Microsoft SQL Server application services inside a virtual machine if the service has stopped. Backing up and recovering Microsoft SQL Server data stored within a virtual machine. Recovering non-production applications in the event that a site failure occurs. The service consists of the following products: VMware vcenter Site Recovery Manager VMware vsphere Data Protection VMware will work with your Customer s team to: Conduct a solution overview workshop. Review business and IT requirements and discuss use case details. Review the current state and conduct gap analysis for the target state. Conduct solution design review workshops. Deploy the non-production architecture and validate the deployment. Provide knowledge transfer to operators and administrators. The architectural design is developed to support BCDR of nonproduction workloads. The implementation and configuration is conducted jointly with Customer s team members to enhance the learning experience during the design and deployment of the solution. For this service, a non-production environment is one which contains no revenue generating or mission-critical systems. This might include designations such as development, QA, test, stage, non-production, lab, or sandbox. Upon conclusion of the engagement, VMware will deliver a set of documents as specified in the Deliverables section. The result of this engagement is a BCDR solution using VMware vsphere, VMware vsphere App HA, VMware vsphere Data Protection Advanced, and vcenter Site Recovery Manager according to a documented architecture that is based on VMware best practices. This solution can be successfully implemented and validated in a non-production environment. PROFESSIONAL SERVICES DATASHEET / 1

2 Customer Profile is appropriate for companies that are: Interested in lowering the total cost of ownership of disaster recovery using simplified management and high automation of disaster recovery orchestration and testing Planning for a robust BCDR program for the virtual infrastructure to support mission-critical business applications Deliverables Service Checklist Solution Requirements Service Architecture Design Service Configuration Workbook Key Activities The services provided in this datasheet are organized in the following phases: Phase 1: Planning VMware will conduct a pre-engagement planning call with Customer to initiate the project. One member from each area of Customer s project team (for example, infrastructure, applications, and project management) must attend the planning call. Topics to be discussed include the following: Project scope and objectives. Project timelines, scheduling, and logistics. Identify key customer project team members to work with the VMware team. Review the work streams, phases, and use cases selected for this engagement. Identify and agree to key Customer activity completion dates. Review the Service Checklist and progress toward completing the items in the checklist. This includes identification of required hardware, software, networking, and security that Customer must provide to successfully complete this engagement. Current state analysis Initial technical discussion on the current state of physical and virtual infrastructure to examine existing capacity data prior to the project kickoff. VMware will work with Customer s technical architects and IT Managers. Availability of appropriate facilities including, but not limited to, meeting rooms, work locations, whiteboards, projectors, special access needs, any other pertinent information needed prior to the VMware consultant arriving onsite. Prerequisites and other preparation required in advance of the kickoff. vsphere App HA, vsphere Data Protection Advanced, and vcenter Site Recovery Manager software prerequisites. All licenses in use must be ordered either before this call or as a result of this call. Phase 2: Kickoff The VMware Engagement Manager will lead the delivery team and the Customer project sponsors and stakeholders in a kickoff meeting to set expectations about the purpose of the engagement, the delivery approach and timelines, the amount of time and effort required from participants, and the expected project activities and deliverables. The following are the objectives of the meeting: Introduction of the delivery team, roles, and responsibilities Discussion of project goals and the purpose of engagement Establishment of a communication plan over the course of the project Explanation of the expected engagement deliverables Identification of key stakeholders and subject matter experts Phase 3: Solution Overview To provide key stakeholders with the required vocabulary and knowledge to discuss and make decisions throughout the design process, a solution overview knowledge transfer workshop is conducted. This workshop provides the participants with a conceptual understanding of the BCDR solution, and explains why the solution might require architectural choices that are different from those required for physical infrastructure. The knowledge transfer covers fundamentals and new features. Attendance by key representatives from the server administration, network, storage, and security teams is considered mandatory. Phase 4: Assess The requirements workshops capture Customer s business and technological goals and requirements. The solution use case covers: Restarting Microsoft SQL Server application services inside a virtual machine in the event of detection that the service has stopped. PROFESSIONAL SERVICES DATASHEET / 2

3 Backing up and recovering Microsoft SQL Server data stored within a virtual machine. Recovering non-production virtual machines in the event that a site failure occurs. VMware interviews key IT personnel and conducts an interactive workshop to gather the appropriate objectives, policies, and constraints that must be considered in the design of the BCDR solution. The requirements are captured in the Solution Requirements document. Phase 5: Design VMware conducts a design workshop to integrate Customer requirements into an appropriate VMware architecture with the design qualities of scalability, extensibility, availability, manageability, performance, security, and recoverability based on VMware best practices. This includes the following: Perform a design review workshop for BCDR solution components. Develop and document the adapted validated design according to customer input. Develop and document architecture configuration workbooks, providing detailed configuration parameters. The architecture design is captured by VMware in the following documents: Architecture Design document Configuration Workbook Phase 6: Deploy The business continuity and disaster recovery solution is then deployed. A deployment is defined as a single implementation of the design as defined in the Configuration Workbook. VMware works closely with Customer during the deployment to transfer knowledge about the deployment procedures. This phase includes the following: Supporting the Customer s team as they complete infrastructure readiness activities to implement the required hardware and software prerequisites, as well as the network, storage, and security systems. Customer is responsible for the infrastructure readiness activities, while VMware provides technical guidance and track progress. Working with the Customer to build and configure the prototype environment according to the design documents. Phase 7: Validate VMware works with the designated Customer stakeholders to validate the non-production environment. This phase includes the following tasks: Testing that the Microsoft SQL Server application service is restarted based on the defined policy for vsphere App HA Performing backup and restore testing of the Microsoft SQL Server data with vsphere Data Protection Advanced Failover testing and validation for up five virtual machines leveraging vcenter Site Recovery Manager non-disruptive test failover functionality Phase 8: Knowledge Transfer VMware provides the Customer operators and administrators with a knowledge transfer session on the deployment and operating procedures. Phase 9: Conclusion The project review and conclusion activities include a final presentation that summarizes the engagement activities performed for the resulting BCDR solution. A final set of deliverables will be provided to Customer. Roles and Responsibilities The roles for the VMware project team and Customer project team are described in the following sections. VMware Engagement Manager The VMware Engagement Manager will work closely with the Customer Project Manager to define and validate project scope and gain agreement on the scope from the Customer business units and identified stakeholders. VMware will assign an Engagement Manager to the engagement when the project begins. The Engagement Manager identifies personnel resources, project structure, communication plan, project plan tools, and overall project management techniques to be used to manage the engagement. The Engagement Manager will support the Customer Project Manager and assist with the following: Providing overall customer relationship and project management Planning and pre-engagement preparation Identifying the project team, roles and responsibilities, and assignment dates Overall project timeline including the deliverables, activities, duration and task owners Identifying final deliverables Reporting project status and holding weekly update meetings Resource scheduling Developing the communication plan, directing formal Customer communication, and coordinating with Customer Project Manager PROFESSIONAL SERVICES DATASHEET / 3

4 Providing escalation triage and maintaining a risk register Logistics including security, remote access, and facility access Providing final versions of all project documents VMware Senior Consultant One or more Senior Consultants perform the following activities: Lead requirements workshops, and the Design phases. Lead Solution Overview sessions with Customer. Build and configure the environment as specified in the Configuration Workbook. Execute the validation of the environment and communicate the results with key stakeholders. Customer Project Team Customer will provide a Project Manager who is knowledgeable in pertinent internal Customer processes and is able to collaborate with the VMware Engagement Manager as specified in this datasheet. The Customer Project Manager must have the authority to make project decisions and represent Customer in all matters related to this datasheet. The Project Manager will provide a single consolidated response to any review, approval, change, or decision request. Customer will support and provide representation at project review meetings at a mutually agreed upon time and location to discuss the project status, issues, new requirements, and overall project satisfaction. These meetings might also cover performance status updates, schedule updates, pending changes, open issues, and action items. Customer will actively participate in this engagement, and individuals with relevant domain, business, and/or technical expertise will be available as required. These participants are the acknowledged spokespersons for the areas they represent, and the VMware project team requires regular and timely access to them. If participants are unable to attend a scheduled meeting, the Customer Project Manager becomes the final authority on all items of discussion. VMware Responsibilities This section describes the responsibilities associated with the services VMware will provide to Customer. VMware will coordinate activities of all VMware resources and will provide Customer with VMware resources that have the skills and expertise necessary to properly execute the requirements and services described in this datasheet. Assumptions and Customer Responsibilities This section describes the responsibilities of Customer to VMware with regard to this project. Customer will provide access to facilities and computer systems as required for VMware to perform tasks as outlined in this datasheet. For engagement activities that occur at Customer work locations, Customer will make reasonable facilities accommodations for the VMware project team. These accommodations will include a desk/cubicle, voice telephone, Internet connection (for web browser access), permission to operate mobile telephone within Customer premises, and shared access to laser printer, copier, fax, and conference room facilities. Customer will provide a suitable environment for knowledge transfer sessions, including an overhead projector and conference facilities. Customer is responsible for, and assumes any risk associated with any problems resulting from the content, completeness, accuracy and consistency of any data, materials, and information supplied by Customer. Customer will be solely responsible for procuring product support for all software to be used in connection with this datasheet. Such product support will be in place and available no later than when VMware consultants first arrive on site. Customer is responsible for executing all items discussed in the Service Checklist prior to arrival of VMware consultant on site. Any additional time required of VMware personnel to perform the duties of this datasheet as a result of Customer s lack of completion of these checklist items will be considered billable time payable by Customer. Customer will have a fully-installed and configured infrastructure as required and communicated in the Service Checklist. Customer will provide a Project Manager knowledgeable about pertinent internal Customer processes, who will collaborate with the VMware Project Manager as specified for this service. Customer s Project Manager must have the authority to make project decisions and represent Customer in all matters related to this project. Customer s Project Manager will provide a single consolidated response to any review, approval, change, or decision request. Requirements VMware will provide Customer with VMware resources that have the skills and expertise necessary to properly execute the requirements and services set forth in this datasheet. PROFESSIONAL SERVICES DATASHEET / 4

5 Pricing and Scope VMware estimates that the duration of this project will not exceed four weeks. VMware will perform Consulting Services according to a schedule agreed by both parties. Typically, Consulting Services are performed during normal business hours and workdays (weekdays and non-holidays). The scope of this project includes the following items: Data protection Installation and configuration of one vsphere Data Protection virtual appliance located in the primary data center. Installation and configuration of the vsphere Data Protection agent inside the guest operating system of one virtual machine used as the Microsoft SQL Server database for vcenter Site Recovery Manager. Configuration of one vsphere Data Protection backup policy to support the Microsoft SQL Server database. Disaster recovery Installation and configuration of two VMware vcenter Site Recovery Manager Servers and two VMware vcenter Site Recovery Manager databases across two physical data centers. Installation and configuration of one vcenter Site Recovery Manager Storage Replication Adaptor or one VMware vsphere Replication virtual appliance pairing. Configuration of vcenter Site Recovery Manager mappings. Building protection groups and recovery plans for up to five virtual machines. Perform non-disruptive testing of up to five virtual machines. The following items are out of scope for this service: Data protection Installation and configuration of vsphere Data Protection for replication between sites. Integration of vsphere Data Protection with EMC Avamar. Verification of tier 1 application configuration to support integration with vsphere Data Protection Advanced. Deployment to more than one data center. Disaster Recovery BCDR design and deployment of virtual machines that are managed by VMware vcloud Director, VMware vrealize Automation Center, or environments that are not managed by VMware. BCDR design and deployment of physical machines. BCDR design and deployment of production solution and failover testing of production virtual machines. Failover testing beyond non-disruptive test failover functionality. Solution capabilities will be limited to those provided by vcenter Site Recovery Manager. Other VMware or thirdparty product capabilities are not included. BCDR design and deployment beyond the core capabilities of vcenter Site Recovery Manager. Solution design of more than two physical data centers and one VMware vcenter Server instance per data center. Deployment to more than two physical data centers and one vcenter Server instance per data center. Terms and Conditions This datasheet is for informational purposes only. VMWARE MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS DATASHEET. All VMware service engagements are governed by the VMware Professional Services General Terms and Conditions (see If you are located in the United States, the VMware contracting entity for the service will be VMware, Inc. If you are outside the United States, the VMware contracting entity will be VMware International Limited. Pricing for this service includes travel and other expenses. For detailed pricing, contact your local VMware representative. About VMware Professional Services VMware Professional Services transform IT possibilities into business outcomes. Our comprehensive portfolio of services uncovers and exploits the unique opportunities made possible by VMware technology. Drawing on our unparalleled product expertise and customer experience, we collaborate with your team to address the technical, people, process, and financial considerations for IT transformation to deliver results that are positive, tangible, and material to IT and your business. VMware, Inc Hillview Avenue Palo Alto CA USA Tel Fax Copyright 2015 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at VMware is a registered trademark or trademark of VMware, Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies. VMW_15Q2_DS_BCDR-Accelerator-Service 05/15

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