Efikasniji modeli IT usluga: Managed Services and Cloud Jedna platforma-neograničene mogućnosti. Hrvoje Supić Maks Strajher
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1 Efikasniji modeli IT usluga: Managed Services and Cloud Jedna platforma-neograničene mogućnosti Hrvoje Supić Maks Strajher
2 What is a Managed Services? Taking responsibility for daily operations of parts of the clients IT infrastructure Parts of infrastructure: Server, Storage, Data center, Middleware, Networking, End-user, Security, etc. Various delivery options (local vs. global), asset ownership (IBM vs. Client), locations (IBM vs. Client vs. 3rd party) Client s risk Help me with some tasks Monitor my servers in my DC MIS Client Perception of the Managed Services Continuum House my servers Data Center MIS Manage my servers Data Center MIS Manage my apps Applications Shared Data Center MIS Take IT off my hands All IT Applications Custom Data Center MIS Run my Process Business Process All Business Process IT Applications Shared Data Center MIS Value for client Staff Augmentation Managed Services Space SO MBPS/BTO
3 CIOs are under increasing pressure to deliver transformative business value with limited resources available Increased Connection 700M Smartphones & tablets will ship in 2012, a jump of 34% Increased Demand 2.7ZB of digital content in 2012, a 50% increase from 2011 Increased Opportunity 60% of CIOs view cloud computing as critical to their plans to flexibly respond to business opportunities Increased Expectations & Budgetary Constraints 68% of senior management rank technology as critical to business success BUT... 71% of the average IT budget is dedicated to ongoing operations Increased Risk 40% of Fortune 500 and popular websites contain a vulnerability
4 IBM can help you determine the best mix of delivery models. Traditional IT Managed Services Cloud: Private Cloud: Multi-tenancy Design Custom Standard Control Complete Shared Security High Low Self-Service Low High Service Levels Custom Standard Delivery On-Site Remote Dedicated Shared Resources In-house Partner Service Mgmt Manual Automated Cost Structure Capex Opex Assumes a typical deployment
5 Workloads Matter: Cloud adoption is driven by workloads. Ready for cloud Sensitive data Highly customized Analytics Information intensive storage Industry applications Isolated workloads Collaborative care Collaboration Medical imaging Workplace, desktop and devices Mature workloads Financial risk Business processes Disaster recovery New workloads made possible by clouds Energy management Development and test compute May not yet be ready for migration Not yet virtualized third-party software Complex processes and transactions Preproduction systems Batch processing Regulation sensitive
6 Traditional Delivery Cloud Delivery One size does not fit all; trade-offs will guide deployment choices. IBM can help clients determine the best mix of delivery models; traditional IT, managed services, Private Cloud and Multi-tenancy IBM Strategy and Design for Cloud Tivoli Live IBM SmartCloud: Enterprise SoftLayer Project-Based Services Help me with some tasks Remote Server Management Monitor my infrastructure Hosting Host my infrastructure IBM SmartCloud: Enterprise + Virtual Server Services IBM SmartCloud Desktop Managed Backup Cloud Virtual Server Recovery SAP on IBM Smart Business Cloud: Enterprise + Managed Services Management Application Management Manage my hardware Manage my apps Client Need SO on IBM Smart Business Cloud: Enterprise + Strategic Outsourcing Take IT off my hands Process Services on IBM Smart Business Cloud: Enterprise + Global Process Services Run my process
7 Cost Financial model: Tradtional IT vs. Managed services Implementation Operation Standard implementation cost Optimized service administration Standard operational cost Standard implementation cost Implementation optimization New implementation cost Go live optimization Time New Operational cost Savings from 15 up to 25 percent 1 Allows for optimized solution and stabilized operation with linear and predictable costs for the client Design Implementation Roll-out Operation, support and improvements
8 Managed services built to help clients reduce cost, improve service, and reduce risk Cost effective Energy efficient Reduce costs and maximize ROI Operationally effective Business aligned Improve Service and Quality Secure Minimize and mitigate risk Flexible Resilient and compliant 8
9 We provide our clients with an integrated solution Application Performance Middleware Availability Monitoring and administration Business Dash Boards IBM is the only vendor that can provide a complete range of flexible managed services. Our experience and credentials make us the trusted partner of choice for long-term management of your IT. Availability and Management Event Correlation Application Log Management Information Protection Services Automatic data protection for servers and desktop/laptops Security -enhanced, bandwidth-efficient, network-based daily backups from virtually anywhere Quickly accessible file recoveries Managed Security Services Managed Disaster Recovery Services Business Service Management IBM Integrated Managed Services Portfolio End-user & Mobility Services Desktop Management Handheld support Patch Management IT Support services Datacenter Management Integrated Service Desk Application hosting Server and Storage Management Network Management Back up Management Database Management Messaging Voice and IP telephony support Call Management SLA Management Vendor Management Toll Free and IVR facility
10 Our expanding portfolio is designed to deliver flexibility and choice. SoftLayer Bare metal to virtualized to address practically all applications Private or public, dedicated or shared deployment options Robust, reliable performance and uptime for demanding, born-on-the-cloud applications IBM SmartCloud Enterprise+ Cloud native Managed cloud services Security-rich and scalable cloudmanaged services platform 1 Service level agreements (SLAs) Fully managed ITIL-compliant cloud services delivered by IBM helps drive business value, competitive advantage and peace of mind with management above the hypervisor, best-of-breed storage and backup, our Common Cloud Architecture, with SLAs 1 up to 99 percent Runs multiple workloads, including SAP and Oracle applications, commerce, and development and testing Cloud enabled DevOps - IBM SmartCloud Application Services Agile platform as a service with support for JAVA, PHP, and mobile applications Suitable for a wide range of enterprise applications
11 SoftLayer, an IBM Company--A global hosting leader Devices >100,000 Data centers 13 Network PoPs 17 Top 100,000 Sites By Hosting Provider
12 SoftLayer provides a unified architectural platform with common management and programming interfaces. Common command and control interface across a unified architecture Combine bare-metal servers, public cloud instances and private cloud deployments into distributed hybrid architectures and manage from a single control pane and application programming interface (API) All deployed on-demand and provisioned in real-time Ideally suited to big data deployments, high input and output (I/O) and latency-sensitive apps Web Mobile API Common user interface and API Bare metal servers Visual server instances Private clouds x86 Data Center Pod x86 Data Center Pod x86 Data Center Pod Unique triple-network architecture allows seamless communication across distributed environments management system provides orchestration and automation
13 Standardized, modular infrastructure One platform, myriad solutions to serve a broad range of customer requirements for performance, isolation Highly flexible architecture One platform for public cloud servers, private clouds, bare metal servers Complete integration Unified systems management & API Technology-neutral platform Support for broad range of operating systems, virtualization platforms Build hybrid, distributed, high-performance architectures and manage from a single pane of glass Pay by the hour or the month for a truly variable IT operations model Private Clouds Bare Metal Hybrid Clouds x86 Server? Public Clouds Virtual Servers
14 Triple-network architecture High-performance public network with transit from multiple tier-1 carriers Secure OOB management via VPN Private network for intra-application and inter-facility communications, access to shared services Native IPv6 support Virtual racks for integrated management Complete suite of network services
15 Robust, full-featured API Improves customer control, reduces error, increases flexibility SoftLayer API provides 1,600 function calls to over 200 services Supports REST, SOAP & XML-RPC interfaces Enables full auto-scaling implementations Comprehensive documentation, libraries and support Functions include: Automatic server deployment Service provisioning Reboots & reloads Ticketing Hardware configuration Software load DNS Network Storage Security scans Monitoring
16 Complete control Mobile and Web-based management portals Purchase, provision, deploy & manage infrastructure Access to services, tools, automation & tutorials Secure access via VPN to management network Two-factor authentication to Web portal
17 Expanding footprints and reach: extending value across the globe. Seattle, U.S.A San Jose, U.S.A Boulder, U.S.A Dallas(6), U.S.A Houston(2), U.S.A Ehningen, Germany Winterthur, Switzerland Toronto, Canada Washington, DC, U.S.A Raleigh, U.S.A Amsterdam, The Netherlands Montpellier, France Barcelona, Spain Tokyo, Japan Singapore (Enterprise, SoftLayer) Sao Paulo, Brazil Legends SmartCloud Enterprise and SmartCloud Enterprise+ data centers SmartCloud Enterprise only data center location SoftLayer data center location SmartCloud Enterprise+ only data center location ** SmartCloud Application Services is available in all SmartCloud Enterprise data centers Sydney, Australia
18 With IBM SmartCloud Services, you can Leverage cloud computing without compromise Configure cloud with more flexible options for enterprise differentiation Accelerate adoption by leveraging virtually unmatched skills and expertise
19 Thank You Hrvoje Supić ITS SEE Maks Strajher ITS CEE
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