EMC TRUSTED IT SOLUTIONS FOR HEALTHCARE PROVIDERS

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1 EMC TRUSTED IT SOLUTIONS FOR HEALTHCARE PROVIDERS ESSENTIALS In the 2013 IT Trust Curve Study, 61% of global healthcare organizations surveyed have experienced a security-related incident in the form of a security breach, data loss, or unplanned downtime at least once in the past 12 months Nearly one in five (19%) global healthcare organizations have experienced a security breach in the last 12 months at an average financial loss of $810,189 Nearly one in three (28%) global healthcare organizations have experienced a data loss in the past 12 months at an average financial loss of $ 807,571 Almost two out of five (40%) global healthcare organizations have experienced an unplanned outage in the past 12 months losing 57 hours to unplanned downtime at a financial cost of $432,000 SOLUTION OVERVIEW As healthcare providers become more reliant on electronic health records and operate in an increasing complex landscape of governance, security and availability--trusted IT has become a key requirement for these organizations to establish and maintain individually identifiable healthcare information and protected health information (PHI). From virtualization, private and hybrid clouds, big data applications, to IT-as-a-Service business models, healthcare providers are deploying transformational IT to improve agility, efficiencies, and lower IT costs. Yet, at the same time healthcare organizations are making investments to become meaningful users of electronic health records, they must also incorporate Trusted IT solutions into the supporting IT architecture. In fact, Trust has become a board-level and business priority due to the rapid transformation of IT and increased regulatory requirements. Healthcare providers face the unique challenge of keeping PHI highly-available, secure, and private as they increase the use of IT to improve patient care delivery. Security breaches whether the data is kept on physical IT assets or in a private cloud, can create a lack of confidence in a healthcare system and have significant regulatory implications. COMPLIANCE WITH ENHANCED PROTECTION AND SECURITY OF PHI As of September 23, 2013, hospitals, physicians, hospitals, health plans and entities providing services on their behalf, covered entities must comply with enhanced ARRA HITECH HIPAA privacy and security regulations. Along with state health privacy laws, healthcare organizations must ensure the prevention of PHI data breaches, provide a HIPAA business continuity and disaster recovery plan, and conduct a HIPAA Security Risk Analysis which is a core requirement of the Stage Two Electronic Health Record Meaningful Use Incentive Program. EU healthcare organizations also face similar privacy requirements for the protection, processing, and free movement of personal data through the Data Protection Directive 95/46/EC. But in 2016, the proposed European Commission General Data Protection Regulation (GDPR) will supersede this Directive and unify data protection across EU member states as it incorporates protocols for globalization, social networks, and cloud computing. With the potential for significant fines and impact on hospital reputation, healthcare organizations are currently investing in risk analysis action plans to mitigate identified risks including administrative, physical and technical safeguards, policies and procedures, and organizational standards.

2 EMC and our partners can help you build the trust needed to ensure the confidentiality, integrity, and availability of all PHI including the protection against reasonably anticipated threats or hazards your entity creates, receives, maintains, or transmits along with the visibility, control, and auditing of information flow. This solution overview provides a quick snapshot of EMC s comprehensive portfolio of Trusted IT solutions and services to provide your organization with the visibility and control needed to build trust in your present and future IT infrastructure focusing on: Advanced security identifying and repelling threats Continuous availability ensuring availability of applications, systems and data Integrated backup and recovery protecting PHI EMC PRODUCTS AND SECURE DEVELOPMENT With security and compliance becoming a major concern for virtually all organizations, EMC s interrelated set of product security programs ensure that EMC products are built with security in mind. We apply best practices at every stage of the EMC development lifecycle as well as the post-release response process including: Secure Development: EMC's approach to secure development includes identifying a set of functional and nonfunctional security requirements integrated into a product security standard. We apply this standard through requirements, design, development, documentation, testing, readiness, and vulnerability response, minimizing the risk of vulnerabilities in our products. Product Security Response Center: EMC follows industry best practices in managing and responding to security vulnerabilities in our products to minimize customers risk of exposure. External Security Validation: EMC has received extensive government and industry certifications in the design, implementation, and management of our security processes and solutions. Certifications include the Common Criteria for Information Technology Security Evaluation (Common Criteria) and the Federal Information Processing Standard (FIPS) Industry Affiliations: EMC participates in multiple industry-wide groups to collaborate with other leading vendors in sharing best practices on product security and in further enhancing the cause of secure development. Product Capabilities: EMC has integrated RSA technologies in our product suite to enable core security capabilities that seamlessly integrate with customer environments. 2

3 ENCRYPTION SOLUTIONS FOR SENSITIVE DATA Encrypting sensitive patient data is no longer an option it is becoming an imperative. Risk management and increasing fines for data breaches, regulatory compliance, and maintaining trust among the population served are driving healthcare organizations to seek data level encryption and access controls for increasing amounts of their PHI. Currently, data that is being exchanged or in transit may be protected by encryption. But, traditional encryption methods alone do not necessarily meet the safe harbor standards of the HIPAA rule. The federal rule provides specific guidance for making PHI unusable, unreadable, or indecipherable to unauthorized individuals. Eligible hospitals and CAHs are required to address the encryption/security of data at rest in accordance with requirements under 45 CFR (a)(2)(iv) and 45 CFR (d)(3). As an example, the U.S. Department of Health and Human Services requires a hospital seeking to satisfy requirements for meaningful use to assess whether encryption of data at rest is a reasonable and appropriate safeguard to protect the hospital s patient data from anticipated threats and hazards. EMC offers multiple encryption solutions that can help your organization implement a complete solution to secure your patient data as a critical part of an overall compliance strategy. Solution examples include Symmetrix VMAX D@RE, VNX Host Encryption, and Isilon with encryption. Symmetrix VMAX D@RE: EMC Symmetrix, the world s most trusted storage platform, provides the industry s highest levels of consolidation, performance, scalability, and data protection to mission critical healthcare data centers. EMC offers increased security with support for external servers with the Symmetrix VMAX D@RE leveraging RSA Data Protection Manager (DPM). RSA DPM is an integrated security solution that combines tokenization, application-based controls and encryption, and data at rest key management to deliver end-to-end data security. With Symmetrix VMAX D@RE, you can choose whether to use the built-in key management or export keys to RSA DPM for stronger key protection and lifecycle management VMAX supports and incorporates the most comprehensive set of security technologies in the industry, including controller-based encryption, resulting in set-itand-forget-it ease of use and totally secure multi-tenancy storage for healthcare cloud environments. VNX Host Encryption: The EMC VNX family of storage platforms delivers industryleading innovation and capabilities to deliver file, block, and object storage in a scalable, easy-to-use solution that protects information on EMC VNX storage environment from being compromised through unauthorized access or disk removal. EMC VNX Host Encryption is a host-based encryption solution in the VNX Security and Compliance Suite. VNX Host Encryption uses software agents on host services and centralized RSA DPM appliances for key management to secure data from the host to disk or storage. Since it is a host-based solution, VNX Host Encryption lets you choose the LUNs or volumes that contain sensitive data or need to be encrypted. With no need encrypt the entire SAN or array, your management is minimized. In addition, since data is encrypted as it leaves the host, your PHI is protected anywhere it goes outside of the server. This offering incorporates flexible, easy-to-use centralized enterprise key management and enables consistent encryption methodology in VNX storage environments. 3

4 Isilon with Encryption: Security is essential when managing multiple pools within a single storage solution. For this reason, EMC Isilon has teamed with Afore and Vormetric to deliver highly scalable clustered NAS solutions with a choice of encryption and key management capabilities. Their solutions protect sensitive information and facilitate compliance with a variety of security requirements. Each entity within a healthcare organization can encrypt data with a unique encryption key, which means adjacent entities or administrators cannot view data outside their jurisdiction. With unique encryption keys, separate departments or facilities in various partitions are able to securely manage data. ADVANCED SECURITY SOLUTIONS WITH RSA PORTFOLIO Defending against advanced threats requires an adaptive approach with oversight of processes and reporting key metrics particularly with HIPAA, HITECH, and EU Data Protection Directive requirements for PHI. Unlike traditional signature based/end point security solutions, RSA, the Security Division of EMC provides an integrated set of tools and services that can easily fit into your existing environment, enabling you to identify, protect, and respond to security incidents rapidly. Our complete product set is designed to find and address the unique characteristics of advanced threats that help your organization be: Better prepared to manage and respond to advanced threats RSA provides a platform to manage a large number of log events with full network packet capture and customizable dashboards for viewing threat and vulnerability information. It also delivers real-time and scalable network forensics platform with session replay, signature-free analytics, automated advanced threat and zero-day malware analysis. Better positioned to identify, prioritize and respond to attacks RSA delivers internal and external threat intelligence with the industry's broadest multilanguage forensic and investigation capabilities. You can leverage integration with major security intelligence feeds and foundational enterprise security products such as SIEM, IDS, and Next-gen Firewalls. More coordinated with visibility and reporting across the extended enterprise RSA solutions are designed to support both IT and Business aspects of managing advanced threats, including identifying key critical assets, managing crisis plans, internal and external communication, and tracking of response activities. RSA Adaptive Authentication is a comprehensive authentication and risk management solution providing cost-effective protection across the entire user base. Using a risk and rules based approach, RSA Adaptive Authentication monitors and authenticates user behavior and assigns each activity a unique risk score based on risk levels and organizational policies. If additional authentication is required, Adaptive Authentication can be integrated with a myriad of other authentication methods, such as out-of-band authentication, for an additional level of identity assurance. RSA Archer Enterprise Governance, Risk, and Compliance allows healthcare organizations to build collaborative programs that manage data security and mitigate risks. The RSA Archer egrc platform enables IT to ensure HIPAA compliance while automating security framework business processes and gain critical visibility into risk and controls. With the flexible RSA Archer egrc platform, business and clinical users can tailor components, create supporting applications, and integrate them with multiple data sources without touching a single line of code. The RSA Archer egrc Community and Exchange solutions provide an active user community with an online exchange of applications, content, services, and integrations. 4

5 RSA Identity Management and Governance (IMG) allows healthcare providers to securely manage access to sensitive health information by providing a business-driven approach to managing identities and governing access. The RSA Identity Management and Governance solution empowers clinical and business departments to determine access decisions and ensures that enterprise applications such as EMR and HIS are protected using granular controls and entitlements to define access based on individual roles and responsibilities within the healthcare system. RSA Data Loss Prevention provides a comprehensive strategy will incorporate capabilities to simplify PHI compliance, streamline clinical and business processes, and protect hospital reputation. RSA Data Loss Prevention (DLP) helps healthcare providers address the challenges of data at rest, data in motion, and data in use. RSA DLP Datacenter identifies and enforces policies for sensitive data residing in file shares, databases, storage systems (SAN/NAS), Microsoft SharePoint sites, other data repositories, and cloud-based repositories, such as Microsoft SharePoint Online. RSA Security Analytics offers security monitoring, incident investigation, long-term archiving and analytics, malware analytics and compliance reporting via a unified, browser-based interface. Unlike traditional perimeter security solutions, Security Analytics captures and analyzes large amounts of log data alongside full network sessions and other data to identify threats, policy violations and suspicious behavior across the healthcare enterprise. EMC Enhanced Security Solutions for VMware use technologies from VMware and RSA, The Security Division of EMC, to create a new security stack to combat the persistent threats that all virtualized environments face. The security stack will not only protect identity and information, but also proactively help manage security, allowing you to make your virtualized configuration more secure than physical ones. To help accelerate adoption of virtualization and cloud computing, RSA has partnered with VMware to integrate solutions such as RSA Authentication Manager, RSA Data Loss Prevention, and RSA Archer egrc with VMware technologies including VMware vsphere and VMware vcloud Networking and Security. Integration of RSA technologies into the cloud operating system layer makes securing the virtualized environment simpler and quicker to deploy. BUSINESS CONTINUITY AND CONTINUOUS AVAILABILITY WITH VPLEX EMC VPLEX delivers data mobility and availability across arrays and sites, which is critical in HIPAA regulated environments. VPLEX is a unique virtual storage technology that enables mission critical applications to remain up and running during any of a variety of planned and unplanned downtime scenarios. VPLEX permits painless, nondisruptive data movement, taking technologies like VMware and other clusters that were built assuming a single storage instance and enabling them to function across arrays and across distance. The EMC VPLEX family provides a next-generation solution for data mobility and access within, across, and between data centers. It is the first platform to deliver Local and Distributed Federation. Local Federation provides the transparent cooperation of physical elements within a site while Distributed Federation extends access between two locations across distance. VPLEX storage federation provides an extensive offering of new features and functionality for private cloud computing for EMC and non-emc storage. Federated AccessAnywhere, available with VPLEX, is EMC s breakthrough technology that enables a single copy of data to be shared, accessed, and relocated over distance. EMC GeoSynchrony is the VPLEX operating system. 5

6 As VPLEX removes physical barriers and enables users to access a single copy of data at different geographical locations, it also enables geographically stretched virtual or physical host clusters. This enables transparent load sharing between multiple sites while providing the flexibility of relocating workloads between sites in anticipation of planned events. Furthermore, in case of an unplanned event that could cause disruption at one of the data centers, the failed services can be restarted at the surviving site with minimal effort while minimizing time to recovery. In the case of a VPLEX Metro with the optional VPLEX Witness and Cross-Connected configuration, applications will continue to operate in the surviving site with no interruption or downtime. VPLEX completely changes the way IT is managed and delivered - particularly when deployed with server virtualization. By enabling new models for operating and managing IT, resources can be federated - pooled and made to cooperate through the stack - with the ability to dynamically move applications and data across geographies and service providers. INTEGRATED BACKUP AND RECOVERY SOLUTIONS The HIPAA Contingency Plan: Disaster Recovery and Business Continuity Plan is a key standard as stipulated in the HIPAA Security Rule (a) (7) (i) under administrative safeguards. The HIPAA contingency plans are meant to address the security principle of availability that addresses risks that relate to business disruption to ensure that authorized personnel can still access vital systems and data in spite of the disruption. With ever-growing volumes of PHI, strict service level agreements, compliance regulations, and backup bottlenecks created by the transition to virtualized server environments, many healthcare organizations are faced with the imperative to redesign their backup infrastructure to one that is disk and network-based, rather than continuing to support their legacy tape based systems. In addition, as part of a HIPAA-related Data Backup Plan (as required) in Section (a)(ii)(b), healthcare organizations are investing in solutions that will ensure the restoration of potential lost data in the event of fire, vandalism, system failure or natural catastrophe. EMC is the leading provider of disk-based backup and recovery solutions and also leads the industry in deduplication storage and software. EMC s portfolio of backup and recovery solutions provide the flexibility and scalability to meet the data protection needs of your healthcare organization. Example solutions include: EMC Data Domain deduplicates data inline-during the backup and archive process so that data lands on disk already duplicated, requiring a fraction of the disk space of the original dataset. Backup and archive data can be retained onsite for fast, reliable restores from disk. IT organizations can leverage their existing backup infrastructure to accommodate complementary archive workloads by simply adding expansion storage, thereby consolidating backup and archive data on the same system for cost-effective solution. EMC Avamar deduplication backup software and system performs variable length deduplication at the client, so backup data is reduced before moving across crowded networks (LAN or WAN). Avamar identifies deduplicate data segments and only sends unique segments across the network to the purpose-built backup appliance. This means shorter backup windows, less backup storage consumed, and maximum leverage of available bandwidth. 6

7 EMC Networker backup software unifies backup and recovery by bringing together a variety of data protection capabilities from backup-to-disk, to replication, to tape all under a common management interface to reduce cost and complexity. Seamlessly integrate next-generation backup capabilities with Avamar and Data Domain to fully optimize the benefits of deduplication within your environment. EMC Data Protection Advisor (DPA) provides the real time monitoring and reporting you need to stay on top of your ever-changing data protection environment. DPA collects and analyzes information from your entire data protection infrastructure physical/virtual, backup, and replication to help you make quick, informed decision, solve problems faster, and measure your service levels. Leverage Data Protection Advisor to increase operational efficiency while meeting healthcare compliance requirements, reducing complexity, and dramatically accelerating audit and business reporting. Backup-as-a-Service Solutions: EMC provides comprehensive, best practices BaaS solutions that support movement into the private or hybrid cloud. With EMC BaaS solutions, healthcare organizations can more effectively meet user service agreements; gain greater control of application issues; and bring new application services online faster all while meeting HIPAA requirements for business continuity and data protection. By using an integrated delivery platform with data duplication, organizations can also significantly increase backup and recovery performance while reducing IT and management costs. In addition, EMC offers an array of services that accelerate the adoption and time to value of your backup and recovery technology. For example, the EMC Backup Infrastructure Assessment can transform your backup operations by providing an end-toend assessment of your backup environment and supporting infrastructure including a review of operational processes, procedures, competencies, and service level objectives. INFORMATION RIGHTS MANAGEMENT WITH EMC DOCUMENTUM With information shared more broadly across providers, exchanges, insurers, and government agencies, information rights management has become an essential layer of protection. EMC Documentum Information Rights Management (IRM) prevents unauthorized access to secured content so healthcare organizations can maintain control of sensitive information outside the firewall. This is particularly important for securing access from mobile devices by providing persistent protection of documents, messages, and attachments at rest, in transit, and upon delivery. Moreover, Documentum IRM provides a continuous audit trail to demonstrate proof of compliance with HIPAA, HITECH, and internal security policies. PROVEN SOLUTIONS WITH EHR PARTNERS As your organization works toward achieving EMR meaningful use objectives, your supporting infrastructure must provide the highest levels of availability, security, and automation required for 24 X 7 patient care delivery. EMC solutions for the EHR represent the integration of EHR applications from our industry-leading EHR partners combined with EMC best-in-class hardware, software, solutions, and services. Our solutions enable healthcare organizations to dramatically accelerate their EHR deployments and transitions saving time and cost from day one. Leveraging our dedicated Solutions Lab, we certify, benchmark, and validate our partner s EHR, PACS, and analytics applications with EMC storage platforms, management software, and security offerings. This significant and unique investment allows EMC to accelerate the latest technologies to market while documenting best practices with our application providers. Customer support plans with formal problem escalation policies are also established, and partner delivery staff receives EMC technical training. 7

8 EMC TRUSTED IT SERVICES FOR SECURITY AND RISK MANAGEMENT EMC Global Services provides the strategic guidance and technology expertise your organization needs to enable and accelerate your IT transformation and achieve your objectives for trusted IT. We can assist you with every phase of your journey from developing a strategy to designing, deploying, operating, and supporting your IT environment as well as providing your workforce with the necessary skills, knowledge, and certifications. We offer a portfolio of services to help healthcare organizations build Trusted IT into their infrastructure to enable compliance with HIPAA security, business continuity, and disaster recovery requirements. EMC s suite of trusted IT capabilities enables you to manage and avoid the downstream risks that emerge from escalating demands, threats, and regulations, With EMC s continuous availability services you can build an active-active data center and achieve business continuity without settling for the outages and restarts inherent in disaster recovery. Our information security program management services help you achieve trusted intelligence-driven security. A snapshot of our Trusted IT Services include: HIPAA-Compliant Security Assessment: EMC Global Services along with partner Redspin can help your organization conduct a security risk analysis or reassessment to ensure that it compares to current security measures to what is legally and pragmatically required to safeguard patient health information. As defined in EMR meaningful use requirements, the risk analysis will include the identification of high-priority threats and vulnerabilities to enable the development of an action plan to mitigate the identified risks. Redspin s HIPAA-compliant security assessments are conducted as per the Security Rule administrative safeguards 45 CFR (a) (1) and 45 CFR (a)(8) and meet Stage 1 and Stage 2 EHR Meaningful Use Incentive Program requirements. The comprehensive approach uses technical and non-technical methods to 1) identify missing controls by performing a gap analysis between implemented safeguards to those required by the HIPAA Security rule, and 2) identify non-functioning controls by comparing documented policies and procedures to actual implemented controls. The analysis will identify and report vulnerabilities, which may lead to the compromise of the confidentiality, integrity, and availability of your data and network operations. These vulnerabilities will be reported in risk- adjusted order specific to your environment with calls-to-action and recommendations to remedy or mitigate these risks, taking into context your culture and IT resources. 8 EMC Data Erasure Services to mitigate risk and maintain storage compliance use proprietary techniques and industry tools to help protect your information safely, securely, and auditable at every stage of the information lifecycle. Designed with your

9 unique business requirements in mind, EMC Data Erasure Services can be delivered in full arrays and on storage media after proactive replacement. Full array erasure services are also available for non-storage arrays, including Hitachi, IBM, Sun, Network Appliance, and HP. EMC experts overwrite physical storage data with a pattern of random data in one or more iterations to render the underlying data unreadable. EMC completes the process by providing a comprehensive report and certificate of completions for the specific drives erased and the level of erasure achieved. EMC s Data Erasure Services have been verified and validated by an external third party to ensure EMC Data Erasure Services overwrite the data so that it cannot be recovered after the process is complete. The services value with help your organization: Achieve compliance with corporate governance policies and regulatory requirements, ensure the security and privacy of information through its lifecycle, mitigate the risk of information dissemination, and maximize ROI by increasing opportunities for reallocating and reusing storage assets. EMC Consulting Trusted Cloud Advisory Services: Backed by industry-leading security solutions with RSA and industry understanding of trust issues, our expertise outlines the steps required for clients to ensure confidence, manage risk, and build trust. EMC Consulting Trusted Cloud Advisory Services combine in-depth reviews of your workloads and help you to design and build a cloud strategy, architecture, and design to address core security management, compliance, and availability challenges. Example services include: Trusted cloud strategy, Trusted cloud architecture and design, and Trusted Cloud Center of Excellence. VMware Backup Services: EMC Global Services provides an optimally designed, implemented, and managed VMware backup solution. A wide range of services for every stage of the deployment lifecycle enable the full capabilities of Avamar for VMware to speed backups, ensure full protection within backup windows, provide bare metal protection of each VM, provide one-step granular level recovery, and provide tight integration with VMware vcenter and VADP. Optimize the backup and recovery environment with a full range of service capabilities for VMware environments Accelerate time-to-value, improve service levels, save money by lowering implementation and OPEX costs Enhance total customer experience for VMware backup environments through service excellence measured by industry metrics and patented methodology Benefit from the expertise of 2,500+ VMware certified professionals Continuous Availability Advisory Services: A continuous availability solution eliminates the need for failover, RTOs and RPOs. EMC Global Services Continuous Availability Advisory Services include application readiness assessments, infrastructure requirements, architectural design, cost benefit analysis and a roadmap to guide companies in transitioning to this new, game-changing approach for availability. 9

10 High Availability Readiness Assessment: The EMC High Availability Readiness Assessment provides your organization with a detailed analysis of the availability characteristics for the IT infrastructure, processes and organizations supporting their most business-critical applications. It also creates a plan that not only builds the IT case for VPLEX Metro, but delivers a roadmap for implementation. Backup and Archive Strategy and Assessment: This assessment reviews current backup, recovery, archive service levels, identifies gaps with requirements, recommends a strategy and supporting business case. Also establishes a roadmap and a vision to meet customer s recovery objectives and assists them in establishing a baseline of their operations compared to a Back-up Center of Excellence. ACCELERATE YOUR TIME TO TRUSTED IT With increased HIPAA and HITECH requirements, EMC can help you organization integrate Trusted IT solutions as part of your IT transformation and ITaaS initiatives to improve security, data protection, and availability of protected health information. EMC Trusted IT Solutions for Healthcare Providers enable your organization to: Improve Quality of patient care by maximizing application uptime and reducing impact to critical systems during unplanned outages or disaster events Ensure Safety of sensitive patient data by securing data throughout its lifecycle Reduce Costs by leveraging modern virtualization and data protection tools to reduce footprint and overall costs of Health IT CONTACT US To learn more about how EMC products, services, and solutions can help solve your business and IT challenges, contact your local representative or authorized reseller or visit us at EMC 2, EMC, the EMC logo, Avamar, Data Domain, Documentum, Isilon, Symmetrix, RSA, VNX, and are registered trademarks or trademarks of EMC Corporation in the United States and other countries. VMotion, VMware, VMware Vcloud, and VMware View are registered trademarks or trademarks of VMware, Inc., in the United States and other jurisdictions. Copyright 2014 EMC Corporation. All rights reserved. Published in the USA. 01/14 Solution Overview H EMC believes the information in this document is accurate as of its publication date. The information is subject to change without notice.

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