EMC should be your partner of choice for Transforming Your IT Organization. We are the largest information-focused consultancy in the world.

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1 (GS) Global Services at India COE consists of Customer Services (CS), Global Professional Services (GPS), Managed Services and EMC PS Consulting. EMC PS Consulting EMC should be your partner of choice for Transforming Your IT Organization. We are the largest information-focused consultancy in the world. EMC PS Consulting enables customers and partners to transform IT, realize the agility and efficiency of a trusted cloud, and capitalize on the competitive advantage of Big Data. We bring a unique breadth of expertise spanning industries, technologies, and best practices. And we ve established a track record of success in helping companies drive down costs and become more agile as they embark on their journey or IT and business transformation. Over the past decade, EMC Consulting has continuously expanded and evolved to keep ahead of the rapidly changing business landscape and our customers growing business and IT challenges. We ve established a track record of success in helping companies across a variety of industries drive down costs and become more agile. With more than two thousand consultants among its 15,000 global services professionals and support experts worldwide plus a global network of alliances and partners EMC has the presence, resources, and skills to deliver the right service at the right place at the right time. And we ve been acknowledged by industry analysts, and partners on many occasions: Strong Performer for IT Consolidation Consultancy in 2010 Forrester Wave Analysis Highest ranking in Consulting, Professional Service and Support in Forrester s 2011 Business Continuity Management Software Market Overview

2 Technology Services Industry Association Hall of Fame Gartner Storage Services MarketScope highest rating 20+ time Microsoft Partner of the Year

3 Global Professional Services (GPS) The Global Professional Services (GPS) India COE team was set up in The COE presence has grown steadily over years and has a significant contribution in delivering Professional Services from the COE. Professional Services comprise of Practice Delivery, Program Management, Resource Management and Portfolio Shared Services at the COE. Our Practice Delivery and Program Management teams continue to expand; we are also setting up new practices that are focused on applications and cloud enablement services. These new units add different dimensions to our evolution and are synergistic to the capabilities we have already built on the existing practices. In addition, we have Resource Management supporting the Americas Theatre region and also the GPS COE Resource management requirements. In the last few years in addition to growth we have significantly taken measures to collaborate with engineering groups co-located in the same facility that has helped our team gain insights into various product line of EMC. To this effect, we have kick started this program with IMG, BRS, and VPLEX groups. We have seen productive outcomes while collaborating within Global Services Organizations (for example, Managed Services and CSS) that are helping Professional services Organization become a truly collaborative unit. As we grow we continue to focus on New Business readiness and Industry credentials for all our staff to ensure we truly deliver Professional services.

4 Managed Services EMC Managed Services Goal is to enable clients on IT As Service. This focus ensures EMC is providing our clients with technology innovation to exploit. At EMC Managed Services we ensure our clients are benefiting from new technology, but also new billing approaches, chargeback, and self service models associated with technology gains. It primarily focusses on three priorities to address current market dynamics - DELIVERING BUSINESS: Today s business demands an agile environment to ensure services remain fresh INFORMATION AT YOUR FINGERTIPS: Information needs to be up to date and available anytime, anyplace, anywhere. PROTECTING THE BRAND: Shareholders demand continuity and compliance policies. Zero downtime is key. Why EMC Managed Services:- Defined SLA s and performance metrics; Backed by penalties for non-performance Service delivered as a Tiered Service Model Increase Utilization on Assets Comprehensive chargeback reporting Reduced Storage Provisioning Cycle Implemented Storage Tiers for new offerings Dedicated team of skilled resources executing roles and tasks covering Plan Build Manage Proactive storage-management planning with detailed reporting Gain Insight into Storage Operations Customized Run Book belongs to you at the end of the engagement Aligned to ITIL delivery model

5 The technology Expertise of this high performance Managed Services India CoE team includes EMC & Non-EMC-Storage and Backup, Storage area network, Virtualization, Cloud platform and Big data infrastructure management. The technology competency and IT Service management capability along with innumerable Technical and ITIL process Industry certification act as the backbone for high impact service delivery. The Managed services unit within COE is also ISO and SAS 70 certified.

6 Customer Services (CS) Customer Services started India operations in the year We provide 24/7 technical remote support for all major EMC products (Both hardware and software) to the customers across the globe. We deliver high quality of service through customers preferred channel and right delivery method. The service requests are accepted and resolved via Phone, Web, Chat & Dial Homes (proactive alerts). The supported product lines include the following: BRS Avamar, Networker, EDL, Source1, Data Domain ASD SSG (Windows & Unix), Ionix & SMARTS IIG Captiva & Documentum ESD Connectrix, RP, VPLEX, RCM & Atmos USD VNX, VNXe & NAS ISILON RSA IDP & SMC(enVision) e-services CS Bangalore center is SCP (Service Capability & Performance) certified and meets the required criteria for delivering world-class support services.