Are your ITIL and your SOA services aligned?

Transcription

1 Are your ITIL and your SOA services aligned? Prof. Alain Wegmann Solutions for business and IT alignement phone: +41 (0) ; fax: +41 (0) Bobst Scrib Alain Wegmann Experience and Values Opportunism & strategy Details & global view 1989 Logitech Multiscope Rigor & intuition Technical skills & human relationships 1994 Logitech S EPFL 2

2 1. SOA 3 Costs & Benefits Organization & Governance SOA - Framework for Business / IT Alignment SOA Business Strategy & Process Projects & Applications Architecture Building Blocks BEA-Oracle Domain Model Business strategy & process Costs & benefits Architecture Organization & governance Projects & applications Building Blocks Business IT [Source: BEA 2005] 4

3 Gartner SOA s Impact Time to market reduced Business processes improved efficiency, high visibility, w/o paper Administrative costs reduction Business Service-level improved effectiveness Project cycles faster Implementation quicker Total cost of application reduction IT [Source: 5 SOA s Technologies BPEL BPEL4People SCA SOAP WS-Addressing WSDL WS-I WSIF WS-Security XPath XQuery XSLT [Source: 6

4 2. ITIL 7 ITSMF ITIL s Impact customer satisfaction improved through services delivery productivity improved Business costs reduced IT services through the use of proven best practice processes (one of them Service Level Management) skills and experience better used standards and guidance third party services improved delivery IT [Source: 8

5 Services to customers ITIL s Embedded Services Business processes Services to business processes Applications [ITIL v3, Service Strategy, p. 124] 9 Challenges SOA / ITIL from technology to business impact SOA / ITIL hierarchy of services (from applications to customers) Business and IT people have to collaborate! IT Development and IT Operation have to collaborate! 10

6 3. SEAM 11 SEAM (Systemic Enterprise Architecture Methodology) SEAM - Communication tool to support collaboration between business and IT 12

7 Hierarchical approach (from business to IT) Goal model Service model Process model Based on system thinking and on ISO/IEC & ITU RM-ODP SEAM Method as-is / to-be Segment [composite]: Value networks [whole] Value network [composite]: Companies [whole] Company [composite]: Employee [whole] & IT system [whole] IT System [composite]: Web services [whole] & Business process server [whole] BPMN/BPEL 13 SEAM Versions SEAM for Enterprise Architecture SEAM for Product/Service Marketing SEAM for ITIL SLM 14

8 SEAM Workshops SEAM for ITIL SLM 15 SEAM Contributors Prof. Alain Wegmann (group director, ) Gil Regev (adjoint , PhD 2003, 50% EPFL / 50% Itecor), Irina Rychkova (PhD 2008) Lam-Son Lê (PhD 2008) José Diego de la Cruz (PhD 2007) Pavel Balabko (PhD 2005) Otto Preiss (PhD 2004) Andrey Naumenko (PhD 2002) Industrial parnters Academic partners Olivier Perroud (SEAM association

9 4. SEAM Example 17 Systems are specified: SEAM Notation by their behavior (black-box, system as a whole), [whole] et by their construction (white box, system as a composite) [composite] The pictogram describes the nature of the system. people IT system business system 18

10 Example Commission fédérale de l électricité ElCom Conclusion 20

11 (BEA-Oracle) SOA / SEAM Mapping Business strategy Benefits Organization Business process Governance Architecture Building blocks Costs Business Strategy & Process Costs & Benefits Architecture Organization & Building Governance Blocks Projects & Applications 21 ITIL / SEAM Mapping 22

12 Systems and Services Business Services by VN (value network to partners) Services by Company (company to partners in value network) SOA Services by IT (IT to business process) Segment [composite]: Value networks [whole] Value network [composite]: Companies [whole] Company [composite]: Employee [whole] & IT system [whole] IT Services by Application (application to IT service) BPMN/BPEL 23 Try-it!!!! [whole] [composite] Slides: 24

13 Slides: Prof. Alain Wegmann Tel: