End User Services. Director, EUS Tier 2 Webb,Nancy M. Director, Service Delivery Swan, Sharon. Executive Director, User Services Mantia,Jill

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1 End User Executive Director, User Mantia,Jill Director, EUS Tier 1 Bennett,Bernard Director, AV, Media, Incident Management Communications Arthur,Matthew K. Director, EUS Tier 2 Webb,Nancy M. Senior Director, IT Service Management Tyler,Rick Director, EUS Tier 3 Poertner Jr,Larry Director, Service Delivery Swan, Sharon Director, Student Technology Holmes,Sherry K Project Manager I Lopez, Mark

2 End User : Tier 1 - Service Center Director, End User, Tier 1 Bennett,Bernard OPEN #33753 (Gaston) Operations Supervisor Haftarczyk,Patricia System Training & Support Coordinator Schuler,Brian Clark,Wendy M. Switchboard Operator Winkeler, Gregory Fantasia,Eugene White, David May,Jeannie Holtmann, Jen Systems Support Associate & Trainer Lester, Nino Alms, Seth Done, Rachel Rea,Kim Henderson- Moore,Christina Applications Support Thornburg,Scott A. Wallace,Mark Price,Braden Philipps,Stephanie Applications Support Pilat, Paul Applications Support Sutherland, Christina Applications Support Wollenberg,Thomas C Application Developer Technician

3 End User : Tier 2 Deskside Support Director, End User Tier 2 Webb,Nancy M. Hahn,Joelle C Lawrence,Joshua T. Assistant Director, EUS Deskside Pusa,Suzanne Business Analyst III Burle,Edward J. Byerly,William Morrison, Matt Henze,Braden Spears,Jeffrey Technology Coordinator- Public Affairs Tims,Valencia Business Analyst I Pannier,Randy Ingram, Christina Rice,Timothy O Operations Supervisor Ruzich,Clinton Rathert,Dave Operations Supervisor De Wet,Gary Robinson, Courtney Coyle, Adam Wolbert,Eric Alberty,Wade McCane,Michael Biddle,Ronald Duggan,Thomas Sr. Fleshman,Linda Kreher, Chris Langley,Lynn Roethler Jr,Jerald J Sr. Rogoz,Michael Operations Supervisor Shackelford,Paul Tydor, Russell

4 End User : Tier 3 Director, End User, Tier 3 Poertner Jr,Larry Luciano,Craig M Sleeter,Kevin A. Nuebling,Damon R Ackerman, Ralph Desktop Engineer I Jones, David Desktop Engineer I Poertner,Joshua B. Desktop Engineer I Simpson,Karen K. Desktop Engineer I Bohrmann,John W Kleeschulte,William A. LeVart,Kevin W Leisure,David M Piper Jr, John

5 End User : Student Technology Director, Student Technology Holmes,Sherry K Oliver, Jared, STS Jackson,Oana Dimofte Programs Manager, STARS Burr,Garrie Operations Supervisor, STS Kaskowitz,Louis Project Manager II Allen, Scott Communications Coordinator OPEN (Callahan) Application Developer I

6 End User : AV / Emergency and Incident Response Director, AV, Media, Incident Management Communications Arthur,Matthew K. OPEN Manager, Media Technology Buchanan,Beth Multimedia Fields,Terrell R Technician I Hunter,Kevin Multimedia Baird, Jon Video Engineer Bauer, Andrew Support Hardin, Tiffany Project Coordinator Phillips,Anthony Support OPEN Technician II Chandler,Thomas Technician I

7 End User : Service Delivery-Shared IT Director, Service Delivery Swan, Sharon Walker, Anthony Operations Supervisor Sterling, David Implementation Project Manager OPEN (Wood) Operations Supervisor Jacobsmeyer, Mary Operations Supervisor Milberg, Derek Operations Supervisor Landfried, Michael Thayer, Steven Young, Karen Administrative Assistant

8 End User : Service Management / CRM Sr. Director, IT Service Management Tyler,Rick Francis,Sonia Sr. Technology Customer Relationship Manager Jarrett, Candace Technology Customer Relationship Manager Firns,Glen Business Analyst Lead Gentile,Diane Manager, Quality Assurance Gaston, Valerie Quality Assurance Analyst Moncreif, Selena Technology Customer Relationship Manager

End User Services. Director, EUS Tier 2 Webb,Nancy M. Director, Service Delivery Swan, Sharon. Executive Director, User Services Mantia,Jill Lynn

End User Services. Director, EUS Tier 2 Webb,Nancy M. Director, Service Delivery Swan, Sharon. Executive Director, User Services Mantia,Jill Lynn End User Executive Director, User Mantia,Jill Lynn Director, EUS Tier 1 Bennett,Bernard Alekia Director, AV, Media, Incident Management Communications Arthur,Matthew K. Director, EUS Tier 2 Webb,Nancy

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