Hosted Collaboration Solutions (HCS) A Customer Perspective
|
|
- Everett Nash
- 6 years ago
- Views:
Transcription
1
2 Hosted Collaboration Solutions (HCS) A Customer Perspective Andy McLaughlin, Cloud Collaboration Architect Chuck Millett, Cloud Collaboration Architect Michael Hennigan, Cloud Collaboration Architect
3 Agenda What is Cloud? Why HCS powered Cloud Collaboration? Cloud Consumption Options Complimentary Cloud Services Use Cases Summary / Q&A 3
4 What is Cloud? Why HCS Powered Cloud Collaboration? 4
5 Cisco Intercloud Strategy Enterprise Private Clouds Partner Clouds Cloud Services & Applications Public Clouds
6 Cisco Cloud Portfolio Cisco Powered Architectures for Cloud Providers Cisco Cloud Enablement Products and Solutions Application Centric Infrastructure Cisco Cloud Enablement Platform Service Catalog Orchestration and Automation Infrastructure Controller Network Function Virtualization (NFV) Integrated Infrastructure Intercloud Fabric Cisco Cloud Apps Applications Partner & ISV Apps Cisco Cloud IoE & Vertical Apps Application Enablement Platform & APIs OpenStack Cloud Libraries Platform & Infrastructure Services Customer s Private Cloud On Premise Managed Hybrid Cloud Consulting Services Application Centric Infrastructure
7 Why Collaborate in the Cloud? Financial Drivers Flexibility and Agility Opex vs. Capex Consolidate and Centralize IT Optimized Footprint Bursting Evergreen Business Continuity Globalization Strategic Advantage Global acceleration Uniform Service Optimize business process Core vs. Context Time to market Proven Capabilities 7
8 Cloud: If You Had Any Doubt 25% of surveyed companies utilize hosted services; of non-users, 47% are likely to use hosted services within the next 12 months Frost and Sullivan 56% of survey respondents currently use or plan to use collaboration through a software as a service (SaaS) deployment model Forrester By 2016, over 50% of all net new deployments of video infrastructure will be delivered from the cloud or as software as a service (SaaS) Gartner 8
9 Why Collaboration from the Cloud? Comprised of Cisco s industry leading Collaboration Suite Based on a Multi-Customer Architecture Cisco Certified Providers (CMSP) Leverages Best Practices and Reference Architectures Deploy Today as Pure Cloud or Hybrid 9
10 Cisco HCS Collaboration Applications Supported Services Voice & Video Product Unified Communications Manager, Unified IP Phones, Jabber Voice Mail & Integrated Messaging Instant Messaging & Presence Mobility Services Web Collaboration Unity Connection Unified Presence, Jabber Unified Mobility, Mobile Clients IMS Integration WebEx Meeting Center Contact Center TelePresence Contact Center Enterprise for HCS TelePresence Exchange System 10
11 Top Enterprise Concerns with Cloud Collaboration Policy and Security Data Center Locations Enterprise Grade Voice/Video Quality Integration with Install Base IT Control 11
12 12 Cloud Provider Readiness and Validation
13 What is Required of my Cloud Provider? Cisco Cloud Managed Service Provider (CMSP) program Verified HCS Architecture Assurance to Quality (A2Q) 3rd Party Audit Contractual Obligations between Cisco and HCS Partner Specializations Advanced UC Datacenter Contact Center for HCS Considerations Separate A2Q and Audit process Must be ATP certified 13
14 HCS Datacenter Architecture UCS B-Series Chassis and Blades running VMware Nexus 1000V Virtual Switches Customer Environments: Cisco Unified Communication and Collaboration Suite of Applications SAN Storage Access Layer SAN Storage SAN Switch L2 Aggregation Layer L2 SAN Switch ASA L3 L3 ASA Core Layer SBC L3 L3 SBC Customers 14
15 HCS Customer Separation Enterprise 1 Site 1 Firewall or SIP ALG CPE can provide FW and/or SIP-ALG Cisco ISR-G2 or ASA Centralized Customer FW Firewall context per customer Ent 1 Datacenter Access Layer CUCM UCxN - CUP Enterprise 1 - Dedicated Instances Enterprise 1 Site 2 Enterprise 2 Site 1 CUBE-SP or SBC Address Translation Media anchoring for inter-customer and off-net calls Enterprise 1 VPN Enterprise 2 VPN MPLS VPN Core Datacenter Core & Aggr Layer VRF-VLAN Mapping NAT in Management VPN Required for overlapping addresses Performed at PE or CPE in SP NOC Management VPN Global VPN CUBE-SP Ent 2 Mgmt Telephony Aggregation Shared Signaling Components PGW CUCM UCxN - CUP Enterprise 2 - Dedicated Instances Shared Management Components UCDM HCM-F CUOM CUSM vcenter DCNM SP Telephony Network (PSTN, SIP, Emergency Services, and Wireless) 15
16 HCS Software Licensing: Application Bundles Functionality Collaboration Apps Basic Foundation Standard Full Voice/Call Control Cisco UC Manager Number of Devices Mobility (SNR) Cisco Unified Mobility Native Video Cisco UC Manager Unified Messaging Cisco Unity Connection IM & Presence Cisco Jabber IM Desktop Softphone Cisco Jabber (full UC) * * Smartphone Client Cisco Jabber (full UC) * * Immersive Video Cisco TelePresence rooms * * Web Conferencing Cisco WebEx Meetings Contact Center Agent Cisco Unified CC Enterprise Included Optional Add-ons *Subject to maximum number of devices 16
17 HCS Security - Components Extranet VPN Firewall inside extranet VPN Firewall between customer premise and DC NAT between enterprise VLANs and extranet VPN can also provide an added layer of security UC Security 17
18 HCS Security - ASA Usage On-Premise ASA Protects SP DC destined UC apps traffic Transparent or L3 mode Datacenter ASA Protects all traffic (customer and management) to UC apps Transparent mode One context per customer Extranet ASA Protects extranet devices (Global management VLAN) Transparent mode One context for entire extranet-vlan domain 18
19 19 Cloud Consumption Options
20 Delivery Models TELEPRESENCE CUSTOMER CARE CONFERENCING IP COMMUNICATIONS MESSAGING MOBILE APPLICATIONS ENTERPRISE SOCIAL SOFTWARE Private Cloud Hybrid Cloud Public Cloud 20
21 Customer Premise Customer Premise Pure Cloud Mobile Network On Premise Gateway -SRST -DHCP -DSPs -FW HCS WAN Cloud PSTN/ SIP Cisco Mobile WLAN ( a/b/g/n) 21
22 Customer Premise - Hybrid HCS Management System HCS Partner Cloud Telephony Aggregation PSTN Customer s WAN/MAN SIP/TDM CCX Customer 1 Site 1 - Hosted Customer 1 Site 2 - Hosted Customer 1 Site 3 - Hybrid 22
23 Private Cloud Models SP dedicates HW SP hosts and manages HCS Management System SP owns software SP/Customer owns Hardware Leverage customer DC SP Manages Need Clear SLAs and Services Packages to Support. HCS Large Enterprise Service Provider Datacenter Service Provider Licenses Customer Datacenter Service Provider Licenses HCS Management System Customer typically owns HW/SW Customer typically manages Options for SP involvement 23
24 HCS Large Enterprise Fortune 1000, multi-nationals, government, healthcare and large finance organizations Business Characteristics Generally greater than 25,000 phones/devices Distributed business operations with many business units/locations Highly dynamic environments, either through organic growth or acquisition Technology Characteristics Multi-vendor, multi-technology, legacy PBXs (still depreciating but at capacity) Complex networks Geographically diverse call control Pain Points Complex management & operations due to separate divisions Difficult to upgrade software Multi-cluster complexity, high PSTN costs, inventory management 24
25 Customer Portal into the Cloud Easy Customer - Admin Portal Customer and location based management Customize and standardize feature packages Determine numbering plans for individual locations Add and change users and services View billing and usage reports Customer - End User Portal View and make changes to voice, voic , mobility and presence services Promote discovery of UC features directly to the users 25
26 26 Customer Deployment and Readiness
27 Legacy PBX Transition to Cloud Network Readiness LAN WAN Wireless LAN Partner Connectivity (MPLS / OTT) Technological Integration Dial Plan Active Directory Business Outcome Intentions Operational Expectations Metrics for Success Workflow Changes 27
28 Cisco On-Premise Collaboration Transition to Cloud In addition to previous slide Can I re-use current: Phones Video Network equipment Migration Dependencies User migration plan and template License inventory Contractual Changes to licensing UCSS ESW Contract status Business App integrations 28
29 Complimentary Cloud Services TelePresence as a Service Contact Center as a Service Remote Access 3 rd Party applications 29
30 30 TelePresence as a Service
31 HCS and CTX High Level Enterprise HCS Service Management CTX Management Managed/ Assured using domain managers HCS Cloud Provider ASR 1000 CTX API Access Basic Assurance capability Pervasive endpoint support Inter & Intra company Rendezvous Meetings via Shared media resource Cloud Conferencing Services 31
32 Video in HCS Requirements: 1. Video-enabled endpoints registered to CUCM 2. MCU(s) 3. Scheduling 4. IP-IP Gateway (Optional) 5. Management (Optional) 6. Recording (Optional) HCS Management System Telephony Aggregation HCS Partner Cloud Intra-Company & Multipoint PSTN WAN 32
33 33 Contact Center as a Service
34 Yesterday s solutions aren t enough. Customers want to be taken care of at any time, in any location, and on any device. 34
35 Why Businesses are investing in Cloud Contact Centers? End of life for legacy contact center infrastructure and vendor consolidation Access to new features, channels and expertise Faster deployments and easier implementations Resource allocation Part of strategic plans for customer experience transformation Why Businesses are not investing in Cloud Contact Centers? Unfamiliar with cloud offerings in the market Significant sunken investment in premise-based contact center infrastructure Concerns over security Perceived loss of control - mandates to improve customer experience No clear long-term business case Source: OVUM 35
36 Cloud is here! 24.3% Global CCaaS agent seat CAGR CCaaS is taking market share from on-premise platforms Global CCaaS agent revenue CAGR 18.1% Businesses must participate in cloud delivery or risk losing market share 2.1% Global contact center agent revenue CAGR Sources: Gartner, DMG, 2013 CAGR from 2013 to
37 Cisco Unified Customer Collaboration Portfolio Highly-Flexible and Scalable Cisco Unified Contact Center Enterprise (CCE) Full-Featured, Small Footprint Packaged CCE Hosted Collaboration Solution for Contact Center (HCS for CC) Easily Deployed Contact Center Cisco Unified Contact Center Express (CCX) 37
38 38 Remote Access
39 Remote Access Strategy Work from anywhere on any screen Where have we come from? IPSec AnyConnect Where are we are going? Collaboration Edge 39
40 Expressway with HCS Desktop Tablet Smartphone Web Fixed Expressway system support Login, Automatic Location Discovery, TLS security, and ICE client 40
41 41 3 rd Party Applications
42 Common HCS Additions and 3rd Party Unified Auto Attendant Cisco Emergency Responder Contact Center Express InformaCast Paging EnsaTek Cloud Link for Google Apps 42
43 Integration of Third Party Applications Great opportunity for HCS partners to differentiate their services and focus on specific verticals Below types are approved for integration testing performed and managed by partners Other types subject to HCS product management approval Focus on applications that have proven interoperability with Cisco UC; e.g. CDN Partner to assure application s requirements for bandwidth, latency, etc. are met and integrations are documented In the future, we may introduce a CDN-like program for HCS and/or integrate with the HCS management framework FTP SIP Trunk, CTI, and AXL/SOAP SIP Phones Typically billing & inventory applications pulling CDRs from CUCM Low risk Manually provisioned directly in CUCM Generic SIP trunk & CTI support on roadmap Basic and Advanced profiles available 43
44 Use Cases Franchise Public Sector (HCS Large Enterprise) Commercial Enterprise 44
45 Perspectives Charter Schools Challenge Solution Results Obtain reliable high quality communications services at low cost Simplify funding for communication systems maintenance Help staff collaborate across locations Replaced on premise voice system with Cisco Hosted Collaboration Solution Simplified E-Rate submissions by consolidating phone service system and system maintenance under E-Rate priority 1 funding request Improved administrative efficiency with advanced collaboration capabilities Improved agility by offloading maintenance responsibilities from small IT team Lowered monthly costs by approximately 25% while increasing reliability and gaining new capabilities 45
46 City of Charlotte Challenge Provide excellent experience for residents and visitors who call City s contact centers Scale to meet increased call volume during Democratic National Convention Reduced government costs Solution Migrated from onpremise servers for communications and contact center for NWN cloud services, including NCloud Hosted Collaboration based on Cisco Hosted Collaboration Solution Results Delivered excellent caller experience to citizens during and after political convention. Offloaded management of communications of City IT team, freeing it to focus on citizen service. Lowered TCO for contact center by approximately US $100,000 annually. 46
47 Gatwick Airport Challenge 2 nd Largest Airport in UK Growing from 34 to 38 million passengers Outdated 1950 s era based telephony Needed communications to support 24/7 environment Solution Partnered with Cisco, Fujitsu and Xchange Managed service providing voice, video, IM and presence to 1,100 employees expanding to 2,500 Results Significantly enhanced user experience Reduced costs Mobilized the workforce Increased business agility and continuity 47
48 Summary / Q&A How do you start your journey Best provider for you Next steps 48
49 Participate in the My Favorite Speaker Contest Promote Your Favorite Speaker and You Could be a Winner Promote your favorite speaker through Twitter and you could win $200 of Cisco Press products (@CiscoPress) Send a tweet and include Your favorite speaker s Two hashtags: #CLUS #MyFavoriteSpeaker You can submit an entry for more than one of your favorite speakers Don t forget to View the official rules at 49
50 Complete Your Online Session Evaluation Give us your feedback and you could win fabulous prizes. Winners announced daily. Complete your session evaluation through the Cisco Live mobile app or visit one of the interactive kiosks located throughout the convention center. Don t forget: Cisco Live sessions will be available for viewing on-demand after the event at CiscoLive.com/Online 50
51 Continue Your Education Demos in the Cisco Campus Walk-in Self-Paced Labs Table Topics Meet the Engineer 1:1 meetings 51
52 Links for Cloud Collaboration Cisco Hosted Collaboration Cisco Case Studies Cisco Intercloud Locate a Cisco Partner For Cisco Partners: HCS Docwiki HCS Partner Community 52
53
54
Cisco Hosted Collaboration Solution (HCS) and Cisco Collaboration Cloud
Cisco Hosted Collaboration Solution (HCS) and Cisco Collaboration Cloud Tony Reyes Technical Solutions Architect Chuck Millet - Technical Solutions Architect PSOCOL-1020 Agenda Cisco Hosted Collaboration
More informationJourney to the Collaboration Cloud
Journey to the Collaboration Cloud Thabang Mashologu Senior Manager, UC Product Management, Allstream Chris Johnson Technical Solutions Architect, HCS Sales Team, Cisco 2011 2012 Cisco and/or its affiliates.
More informationCisco Hosted Collaboration Solution (HCS)
Cloud Collaboration The cloud is an enabler and an accelerator for collaboration capabilities. Cloud technologies enable the delivery of collaboration services in an asa-service model, making advanced
More informationDesigning Workspace of the Future for the Mobile Worker
Designing Workspace of the Future for the Mobile Worker Paulo Jorge Correia Technical Solutions Architect Building Business Value Enable mobile workers and BYOD Locate and access remote experts Collaborate
More informationCisco HCS License Model
Introduction, page 1 Cisco HCS User License Bundle, page 4 Cisco HCS Application License Options, page 4 Cisco HCS Management License Options, page 8 Cisco HCS Application Add-on Licenses, page 9 Other
More informationCisco Exam Questions & Answers
Cisco 700-101 Exam Questions & Answers Number: 700-101 Passing Score: 825 Time Limit: 120 min File Version: 31.4 http://www.gratisexam.com/ Cisco 700-101 Exam Questions & Answers Exam Name: Business Edition
More informationC Cisco and/or its affiliates. All rights reserved. 1
C97-692639-00 2011 Cisco and/or its affiliates. All rights reserved. 1 What is Collaboration What did it used to mean? What does it mean now? Simple ways to use Collaboration BE6000 overview Q&A C97-692639-00
More informationAccelerate Your Cloud Journey
Dubai, UAE 20th March 2013 Accelerate Your Cloud Journey James Spearman Dimension Data - Solutions Architect Cloud 2012 2011 Cisco and/or its affiliates. All rights reserved. Cisco Connect 1 Dimension
More informationCisco WebEx Cloud Connected Audio
Cisco WebEx Connected Audio What if you could provide employees, partners, and vendors with a better, more consistent web conferencing experience that actually helped reduce costs? Our integrated audio
More informationNumber: Passing Score: 825 Time Limit: 120 min File Version: Vendor: Cisco. Exam Code:
700-104 Number: 000-000 Passing Score: 825 Time Limit: 120 min File Version: 130705 http://www.gratisexam.com/ Vendor: Cisco Exam Code: 700-104 Exam Name: Business Edition 6000 for Account Managers (BE6KAM)
More informationVirtualized Video Processing: Video Infrastructure Transformation Yoav Schreiber, Product Marketing Manager, Service Provider Video BRKSPV-1112
Toonces LOOK OUT! Virtualized Video Processing: Video Infrastructure Transformation Yoav Schreiber, Product Marketing Manager, Service Provider Video BRKSPV-1112 Agenda Video Industry Evolution and Challenges
More informationCustomer Premise Equipment
Prerequisites, page 1 Workflow, page 2 Determine the Type of Site(s), page 2 Determine Router Model, page 2 Determine Services on Router Model and Location of Services, page 3 Determine Analog Gateways,
More informationCisco Spark Flex Plan
Cisco Spark Flex Plan Simplify your transition to cloud-based collaboration services Today s office is diverse and fast-paced, and isn t constrained by geography. However, it s still as important as ever
More informationResilient WAN and Security for Distributed Networks with Cisco Meraki MX
Resilient WAN and Security for Distributed Networks with Cisco Meraki MX Daghan Altas, Director of Product Management BRKSEC-2900 Agenda Problem Cisco CNG Live network creation demo (45m) Product Brief
More informationIntelligent WAN Sumanth Kakaraparthi Principal Product Manager PSOCRS-2010
Intelligent WAN Sumanth Kakaraparthi Principal Product Manager PSOCRS-2010 Agenda Challenges Architectures Cisco IWAN Proof Points Challenges Application landscape is changing Applications Are Moving to
More informationC Cisco and/or its affiliates. All rights reserved. 1
C97-692639-00 2011 Cisco and/or its affiliates. All rights reserved. 1 What is Collaboration What did it used to mean? What does it mean now? Simple ways to use Collaboration BE6000 overview Q&A C97-692639-00
More informationHCS Update Business, Architecture, And Evolution
BRKCOL-2700 HCS Update Business, Architecture, And Evolution {Mo}: hammad Al-taraireh Sr. HCS Solution Product Manager Cisco Spark How Questions? Use Cisco Spark to communicate with the speaker after the
More informationDeploying Cloud Network Services Prime Network Services Controller (formerly VNMC)
Deploying Cloud Network Services Prime Network Services Controller (formerly VNMC) Dedi Shindler - Sr. Manager Product Management Cloud System Management Technology Group Cisco Agenda Trends Influencing
More informationCisco Cloud Architecture with Microsoft Cloud Platform Peter Lackey Technical Solutions Architect PSOSPG-1002
Cisco Cloud Architecture with Microsoft Cloud Platform Peter Lackey Technical Solutions Architect PSOSPG-1002 Agenda Joint Cisco and Microsoft Integration Efforts Introduction to CCA-MCP What is a Pattern?
More informationThe New Enterprise Network In The Era Of The Cloud. Rohit Mehra Director, Enterprise Communications Infrastructure IDC
The New Enterprise Network In The Era Of The Cloud Rohit Mehra Director, Enterprise Communications Infrastructure IDC Agenda 1. Dynamics of the Cloud Era 2. Market Landscape 3. Implications for the new
More informationCisco Update 2009 Das Netzwerk als Plattform für Collaboration
Cisco Update 2009 Das Netzwerk als Plattform für Collaboration 1 Agenda Collaboration Trends and Transitions Cisco Collaboration Architecture & Strategy Cisco Collaboration Launch 7.1 Live Demos 2 Collaboration
More informationCCIE Collaboration Lab
CCIE Collaboration Lab Rami Kandah, Technical Leader Scott Hunt, UC Content Engineer James Lehto, UC Content Engineer David Mallory, CTO Learning@Cisco Overview: CCIE Certification Highest regarded IT
More informationThe New Collaboration Experience. Yves Torjman BDM
Th N C ll b ti E i The New Collaboration Experience Yves Torjman BDM The Collaborative Workspace Then 2 COLLABORATION NETWORKS will be to enterprises what social networks are to consumers 3 Collaboration
More informationEnabling Quality of Service with Cisco SDN. Jon Snyder
Enabling Quality of Service with Cisco SDN Jon Snyder Agenda Introduction SDN: What Do We Mean, and What s the Point? Background Collaboration Applications and the Network SDN and APIC-EM Network Configuration
More informationCisco Collaboration Mid-Market architecture with BE6K and BE7K
Cisco Collaboration Mid-Market architecture with BE6K and BE7K Simple. Affordable. Scalable. Radoslav Tsochev Systems Engineer rtsochev@cisco.com C97-728752-01 2013 Cisco and/or its affiliates. All rights
More informationSimplifying Collaboration Deployments with Prime Collaboration
Simplifying Collaboration Deployments with Prime Collaboration Jose Gregorio Linero Welcker, Technical Solutions Architect Latam MCO CCIE Collaboration # 24857 Cisco Spark How Questions? Use Cisco Spark
More informationMidsize Collaboration Solution
Midsize Collaboration Solution Solve the communications challenges Lead to better business results Caroline Aubineau, Sales Business Development Manager Collaboration Market Development Istanbul, December
More informationPSOACI Why ACI: An overview and a customer (BBVA) perspective. Technology Officer DC EMEAR Cisco
PSOACI-4592 Why ACI: An overview and a customer (BBVA) perspective TJ Bijlsma César Martinez Joaquin Crespo Technology Officer DC EMEAR Cisco Lead Architect BBVA Lead Architect BBVA Cisco Spark How Questions?
More informationMWC 17 Collaboration Mobile Convergence
MWC 17 Collaboration Mobile Convergence Cisco & Ericsson Collaboration Mobile Convergence - CMC Cisco and Ericsson partner to deliver industry leading Mobile Collaboration solutions. Validated, life-cycle
More informationVendor: Cisco. Exam Code: Exam Name: Cisco Sales Expert. Version: Demo
Vendor: Cisco Exam Code: 646-206 Exam Name: Cisco Sales Expert Version: Demo QUESTION 1 What are three current business factors that are influencing customer decisions in making technology investments?
More informationModelos de Negócio na Era das Clouds. André Rodrigues, Cloud Systems Engineer
Modelos de Negócio na Era das Clouds André Rodrigues, Cloud Systems Engineer Agenda Software and Cloud Changed the World Cisco s Cloud Vision&Strategy 5 Phase Cloud Plan Before Now From idea to production:
More informationNetwork Computing Trends and Technology Cisco and/or its affiliates. All rights reserved. 1
Network Computing Trends and Technology 2011 Cisco and/or its affiliates. All rights reserved. 1 Agenda Collaborations Cloud Optimized by Borderless Networks 2011 Cisco and/or its affiliates. All rights
More informationArkadin helps you achieve more at work: The voice expert for Microsoft Skype for Business and Office 365 For Large Enterprises
Arkadin helps you achieve more at work: The voice expert for Microsoft Skype for Business and Office 365 For Large Enterprises Arkadin is the world s expert at bringing voice to Office 365. We understand
More informationREALIZE YOUR. DIGITAL VISION with Digital Private Cloud from Atos and VMware
REALIZE YOUR DIGITAL VISION with Digital Private Cloud from Atos and VMware Today s critical business challenges and their IT impact Business challenges Maximizing agility to accelerate time to market
More informationEmpower, Engage & Innovate with Cisco Collaboration System Release 10
Empower, Engage & Innovate with Cisco Collaboration System Release 10 Mohammed Al-Sammarraie Collaboration Lead Saudi Arabia Riyadh 29 April 2014 Collaboration The act of people working together to reach
More informationCisco Unified Data Center Strategy
Cisco Unified Data Center Strategy How can IT enable new business? Holger Müller Technical Solutions Architect, Cisco September 2014 My business is rapidly changing and I need the IT and new technologies
More informationHybrid Cloud with Intercloud Fabric Percy Wadia, Manager, Product Management PSOCLD-1001
Hybrid Cloud with Intercloud Fabric Percy Wadia, Manager, Product Management PSOCLD-1001 Hybrid Cloud with Intercloud Fabric Agenda Why Hybrid IT? Hybrid IT with Cisco Intercloud Fabric Intercloud Fabric
More informationUniversity Integrates Voice and Collaboration Tools in One Interface
Customer Case Study University Integrates Voice and Collaboration Tools in One Interface Liberty University prepared for enrollment growth with Unified Communications Integration for Microsoft Office Communicator.
More informationBorderless Networks. Tom Schepers, Director Systems Engineering
Borderless Networks Tom Schepers, Director Systems Engineering Agenda Introducing Enterprise Network Architecture Unified Access Cloud Intelligent Network & Unified Services Enterprise Networks in Action
More informationThe New Collaboration Experience
The New Collaboration Experience Bola Adegbonmire Collaboration Sales lead Sub-Saharan Africa June 28 2011 2010 Cisco and/or its affiliates. All rights reserved. Cisco public 1 Customer Collaboration Employee
More informationCisco Preferred Architecture for Enterprise Collaboration 11.0
Cisco Preferred Architecture for Enterprise Collaboration 11.0 Design Overview Revised: July 22, 2015 2014-2015 Cisco Systems, Inc. All rights reserved. Preface Contents Preface... 4 Documentation for
More informationTechnology for a Changing World
Technology for a Changing World Cisco Expo 2009 Axel Clauberg Director, Solutions & Architectures, Emerging Markets, Cisco Systems November 10, 2009 1 VISION Changing the way the World Lives, Works, Plays
More informationHow Cisco ASR 1000 Enables Cisco Business Strategies by Providing Capacity and Resiliency for Collaborative Applications
Cisco IT Case Study How Cisco ASR 1000 Enables Cisco Business Strategies by Providing Capacity and Resiliency for Collaborative Applications Cisco ASR 1000 Routers support company shift toward virtualized
More informationDelivering on Cloud Transformation Infinite Solutions update. Presenter: Adam Davies, January 20 th, 2016
Delivering on Cloud Transformation Infinite Solutions update Presenter: Adam Davies, January 20 th, 2016 Agenda Market Landscape, Opportunities and Challenges Update on Cisco Infinite Solutions Related
More informationTHE CUSTOMER SITUATION. The Customer Background
CASE STUDY GLOBAL CONSUMER GOODS MANUFACTURER ACHIEVES SIGNIFICANT SAVINGS AND FLEXIBILITY THE CUSTOMER SITUATION Alliant Technologies is a Premier Service Provider for Red Forge Continuous Infrastructure
More informationUnified Communications from West
Unified Communications from West We Connect. We Deliver. Transforming the way your business works & improving its performance Delivering world-class service Uniting and deploying business technologies
More informationNo compromise Collaboration Solution. Razvan Atimariti Collaboration PSS
No compromise Collaboration Solution Razvan Atimariti Collaboration PSS why Collaboration? why Now? why Cisco? What Does It Mean to Be an Agile Organization? Promote open flow of information Encourage
More informationPSODCT-2088
Data Center and Cloud: Strategy and Planning The Next 5 Years Efficiency. Speed. Disruption Shashi Kiran, Sr. Director, Head of Marketing, DC and Cloud Networking skiran@cisco.com PSODCT-2088 Agenda Introduction
More informationCisco Hosted Unified Communications Services
Cisco Hosted Unified Communications Services Cisco Unified Communications is a comprehensive, converged IP communications system of data, voice, video, and mobility applications. It enables more effective
More informationCollaboration: Making Collaboration Simple. Jay Green Collaboration Product Sales Specialist.
Collaboration: Making Collaboration Simple Jay Green Collaboration Product Sales Specialist jaygree@cisco.com Collaboration is a Web of Complexity 2 Cisco Confidential 2 How Can Cisco Help? Purpose-Built
More informationCHAPTER. Introduction. Last revised on: February 13, 2008
CHAPTER 1 Last revised on: February 13, 2008 The Cisco Unified Communications System delivers fully integrated communications by enabling data, voice, and video to be transmitted over a single network
More informationDriving Business Outcomes: Cisco Data Center Innovation and Solutions
Driving Business Outcomes: Data Center Innovation and Solutions Connect 2014 Riyadh, Saudi Arabia Frank Palumbo Senior Vice President Global Data Center @fpalumbo Unified Computing System, UCS, Invicta,
More informationVoice Modernization for Contact Centers
Voice Modernization for Contact Centers Voice Your Main Channel voice is still the channel of choice handling around 68% of customer contact with social media holding a surprisingly meagre 2.7% Based on:
More informationCustomer s journey into the private cloud with Cisco Enterprise Cloud Suite
Customer s journey into the private cloud with Cisco Enterprise Cloud Suite Peter Charpentier, Senior Solution Architect, Cisco AS Cisco Spark How Questions? Use Cisco Spark to communicate with the speaker
More informationIntercloud Fabric. Session ID 18PT. Michael Petersen, CCIE #39836 Systems Engineer, Cisco Danmark
Fabric Session ID 18PT Michael Petersen, CCIE #39836 Systems Engineer, Cisco Danmark Agenda Why Hybrid? What are the Challenges? and Cisco Fabric Solution and Architecture Overview Cisco ONE Summary, Q&A
More informationDistributed Branch Deployment Costs
Branch Deployment Automation with Prime Infrastructure and APIC-EM Prakash Rajamani, Manager, Product Management Bipin Kapoor, Manager, Technical Marketing PSONMS-2003 Distributed Branch Deployment Costs
More informationCisco Webex Cloud Connected Audio
White Paper Cisco Webex Cloud Connected Audio Take full advantage of your existing IP telephony infrastructure to help enable a Webex integrated conferencing experience Introduction Cisco Webex Cloud Connected
More informationNext Generation Mobile Collaboration
Next Generation Mobile Collaboration PSOUCC-2777 Chris Wiborg Director, Cisco Collaboration Portfolio Marketing @cwiborg Agenda Why Mobile Collaboration Matters Shifting User Expectations Delivering Value
More informationCisco Unified Computing System
Cisco Unified Computing System Architected for Workload Diversity and Fast IT Todd Brannon, Director of Product Marketing, Unified Computing tobranno@cisco.com @tobranno Agenda Applications & Architecture
More informationFederating Cisco Jabber
Federating Cisco Jabber Paul O Dwyer Cisco Jabber Overview Federation Models What Business Case are you trying to solve? Protocol Flows Support and Feature Matrix What About Third Party Clients? Future
More informationData Center and Cloud Automation
Data Center and Cloud Automation Tanja Hess Systems Engineer September, 2014 AGENDA Challenges and Opportunities Manual vs. Automated IT Operations What problem are we trying to solve and how do we solve
More informationDelivering Desktop Resources to Any Device As a Service
Beyond VDI: Delivering Desktop Resources to Any Device As a Service Garry Owen EUC Product Marketing VMware EMEA 11 th June 2014 2014 VMware Inc. All rights reserved. Agenda 1 The Move to the Mobile Cloud
More informationBuilding the Foundation for UC Services to the Education Community. Stefan Karapetkov Emerging Technologies Director, Polycom
Building the Foundation for UC Services to the Education Community Stefan Karapetkov Emerging Technologies Director, Polycom Agenda The New Business Environment The New Education Environment The UC Vision
More informationNew Product Update for Unified Communications Commercial Segment. Johnny Jagroo, PhD Collaboration CSE
New Product Update for Unified Communications Commercial Segment Johnny Jagroo, PhD Collaboration CSE Agenda: Market Definition Medium Business Product Portfolio Solutions Overview Deployment Models #CiscoPlusCA
More informationDelivering Transformative Business Solutions
Delivering Transformative Business Solutions Helen McGrath VP Market Insights AT&T Business Solutions Businesses Today Need Greater Productivity Ubiquity Capability 2 Our Strategy Flexibly deliver integrated
More informationEvolving to Pervasive video
Collaboration Evolving to Pervasive video George Pilianidis Collaboration Sales Specialist April 23 rd, 2013 2011 Cisco and/or its affiliates. All rights reserved. 1 PC Multiple Devices Documents Rich
More informationHCS Shared Architecture(SA)
HCS Shared Architecture(SA) Enabling A True Cloud Service with A Lower Cost Kai Xu, Kyle Baxter HCS Product Management and Partner Cloud Enablement Nov 15, 2016 Disclaimer The Cisco products, service or
More informationHow Cisco IT Introduced Cisco Jabber
Cisco IT Case Study May 2013 Cisco Jabber Client Deployment How Cisco IT Introduced Cisco Jabber Careful release planning and management promote successful adoption of unified communications clients. Background
More informationNext generation branch with SD-WAN and NFV
Next generation branch with SD-WAN and NFV Kiran Ghodgaonkar, Senior Manager, Enterprise Marketing Mani Ganeson, Senior Product Manager PSOCRS-2004 @ghodgaonkar Cisco Spark How Questions? Use Cisco Spark
More informationWhy Active Communications and Office 365?
Why Active Communications and Office 365? Deploying Microsoft Lync Enterprise Voice with Office 365 has never been easier! The world of IT, telephony and communications is changing rapidly. The internet
More informationCisco Preferred Architecture for Midmarket Collaboration 11.5
Cisco Preferred Architecture for Midmarket Collaboration 11.5 Design Overview June 14, 2016 2014-2016 Cisco Systems, Inc. All rights reserved. Preface Contents Preface... 4 Documentation for Cisco Preferred
More informationSonus On Skype. Clearing Up the Confusion with Skype for Business. October 15, 2015
Sonus On Skype Clearing Up the Confusion with Skype for Business October 15, 2015 Our Presenters Myk Konrad Vice President, Go-to-Market and Marketing Sonus Tim James Manager of Unified Communications,
More informationData Center/Virtualization and the Cloud: Impact on the Evolution of Training and Certification
Data Center/Virtualization and the Cloud: Impact on the Evolution of Training and Certification BRKCCIE1001 Agenda Challenges and opportunities for an industry in transition Alignment to the larger Cisco
More informationNetwork Implications of Cloud Computing Presentation to Internet2 Meeting November 4, 2010
Network Implications of Cloud Computing Presentation to Internet2 Meeting November 4, 2010 Lou Topfl Director, New Technology Product Development Engineering AT&T Agenda What is the Cloud? Types of Cloud
More informationExam Name: PASCERSE - Cisco SaaS Conferencing and EIM Resale ATP for the SE Exam
Vendor: Cisco Exam Code: 650-303 Exam Name: PASCERSE - Cisco SaaS Conferencing and EIM Resale ATP for the SE Exam Version: Demo QUESTION 1 Which two steps describe best practices for placing a product
More informationMicrosoft Teams Direct Routing
Microsoft Teams Direct Routing The Buyer s Guide to Cloud Voice Enablement NOVEMBER 2018 Phone System with Direct Routing is now generally available for Microsoft Teams and it s generating buzz in the
More informationCisco Exam Questions & Answers
Cisco 648-375 Exam Questions & Answers Number: 648-375 Passing Score: 800 Time Limit: 120 min File Version: 22.1 http://www.gratisexam.com/ Cisco 648-375 Exam Questions & Answers Exam Name: Cisco Express
More informationCisco WebEx Cloud Connected Audio Subscription Service
Data Sheet Cisco WebEx Cloud Connected Audio Subscription Service Product Overview Cisco WebEx Cloud Connected Audio (CCA) is a cost-effective audio conferencing solution for WebEx meetings, delivered
More information4 rd UCC Conference, 25 April 2017
4 rd UCC Conference, 25 April 2017 Antonios Balis Sales & Business Development Director Copyright Unify Software and Solutions GmbH & Co. KG 2016. All rights reserved. 1 UC optimizes the Communication
More informationInside Cisco IT: Driving Fast IT with Secure Contextual Collaboration
Inside Cisco IT: Driving Fast IT with Secure Contextual Collaboration David DeMilo, IT Distinguished Engineer Necole Jackson, IT Senior Manager UC & Video BRKCOC-2002 Presenters Cisco Systems Necole Jackson
More informationIntroduction to Cisco Virtual Topology System DP Ayyadevara, Product Manager, Cloud Virtualization Cisco PSOSDN-1050
Introduction to Cisco Virtual Topology System DP Ayyadevara, Product Manager, Cloud Virtualization Group @ Cisco PSOSDN-1050 Agenda Cisco Data Center SDN Strategy Programmable Fabric with VTS VTS Architecture
More informationOrchestrating the Cloud Infrastructure using Cisco Intelligent Automation for Cloud
Orchestrating the Cloud Infrastructure using Cisco Intelligent Automation for Cloud 2 Orchestrate the Cloud Infrastructure Business Drivers for Cloud Long Provisioning Times for New Services o o o Lack
More informationCenturyLink for Microsoft
Strategic Partner Alliances CenturyLink for Microsoft EMPOWER REACH AGILITY 2017 CenturyLink. All Rights Reserved. The CenturyLink mark, pathways logo and certain CenturyLink product names are the property
More informationCisco Expo The Journey to the Cloud. Axel Clauberg, SE Director Solutions & Architectures, CTO, Emerging Markets
Cisco Expo 2011 The Journey to the Cloud Axel Clauberg, SE Director Solutions & Architectures, CTO, Emerging Markets 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 1 Virtualization
More informationGovernment IT Modernization and the Adoption of Hybrid Cloud
Government IT Modernization and the Adoption of Hybrid Cloud An IDC InfoBrief, Sponsored by VMware June 2018 Federal and National Governments Are at an Inflection Point Federal and national governments
More informationImplementing Jabber with VCS-Expressway and MRA
6210 Central Ave, Portage, IN. 46368 Phone: 219.764.3800 Fax: 219.764.3805 Web: http://www.ctclc.com Implementing Jabber with VCS-Expressway and MRA This is a three day instructor-led course that focuses
More informationWhat is SD WAN and should I know or care about it? Ken LaMere Ecessa
What is SD WAN and should I know or care about it? Ken LaMere Ecessa Powered by 1 Source International What is SD WAN? 10 Years Ago 7 Years Ago 7 Years Ago 5 Years Ago 5 Years Ago Today Today Market Trends
More informationThe Cisco WebEx Node for the Cisco ASR 1000 Series Delivers the Best Aspects of On-Premises and On-Demand Web Conferencing
. White Paper The Cisco WebEx Node for the Cisco ASR 1000 Series Delivers the Best Aspects of On-Premises and On-Demand Web Conferencing Executive Summary The Cisco WebEx Node for the Cisco ASR 1000 Series,
More informationAccelerate Your Enterprise Private Cloud Initiative
Cisco Cloud Comprehensive, enterprise cloud enablement services help you realize a secure, agile, and highly automated infrastructure-as-a-service (IaaS) environment for cost-effective, rapid IT service
More information9.2(1)SU1 OL
HCS license overview, page 1 HCS license registration and activation, page 2 Add-on licensing, page 3 Obtaining customer licenses, page 3 Registration and activation procedures, page 4 Domain manager,
More informationUnderstanding Cisco Hosted Collaboration Solution
Understanding Cisco Hosted Collaboration Solution Jeff Wang Technical Solutions Architect Agenda Cisco Collaboration Overview Cisco collaboration portfolio What is HCS? HCS Partner Perspective Architecture
More informationWainhouse Research BroadSoft Provider RFI
REQUEST FOR INFORMATION (RFI) BroadSoft Provider - Power Ranking Report Analysts: Dave Michels, Bill Haskins Wainhouse Research BroadSoft Provider RFI Thank you for your interest and participation in the
More informationCASE STUDY GLOBAL CONSUMER GOODS MANUFACTURER ACHIEVES SIGNIFICANT SAVINGS AND FLEXIBILITY THE CUSTOMER THE CHALLENGE
CASE STUDY GLOBAL CONSUMER GOODS MANUFACTURER ACHIEVES SIGNIFICANT SAVINGS AND FLEXIBILITY TenFour is a Premier Service Provider for Red Forge Continuous Infrastructure Service (CIS ). This case study
More informationEvolution of connectivity in the era of cloud
Evolution of connectivity in the era of cloud Phil Harris SVP and GM SP Market Vertical Riverbed Technology 1 2017 Riverbed Technology. All rights reserved. Transformational Services Span The Business
More informationPartner Sales Playbook Atmosphere Voice and Messaging for Webex Teams
Partner Sales Playbook Atmosphere Voice and Messaging for Webex Teams Table of Contents Introduction Atmosphere Cloud Communications IntelePeer & Cisco partnership Features Pricing Selling Atmosphere Cloud
More informationSpolupráce webem a obrazem
Spolupráce webem a obrazem COL4 / L1 Ivan Sýkora, SE CCIE #7398 e-mail/xmpp:ivan.sykora@cisco.com Sponsor Logo Sponsor Logo Sponsor Logo CIscoEXPO 1 Agenda Collaboration Environment and Cisco Portfolio
More informationVideo Conferencing & Skype for Business: Your Need-to-Know Guide
Video Conferencing & Skype for Business: Your Need-to-Know Guide Effective, engaging collaboration that leverages video conferencing should incorporate features like content sharing, clear participant
More informationContact Center SIP Migration SYNERGY DRIVES SUCCESS
Contact Center SIP Migration SYNERGY DRIVES SUCCESS @ One Voice A Complete SIP Solution One Voice for Genesys A Complete SIP Solution for Contact Centers CUSTOMER EXPERIENCE PLATFORM A B Work Items Rules
More informationMigrating Applications with CloudCenter
Migrating Applications with CloudCenter Tuan Nguyen, Technical Marketing Engineer, Insieme BU DEVNET-1179 Cisco Spark How Questions? Use Cisco Spark to chat with the speaker after the session 1. Find this
More informationUCS Management Deep Dive
UCS Management Deep Dive Jason Shaw Cisco UCS Technical Marketing Engineer Agenda Introductions UCS Architecture, Topology Physical Building Blocks Logical Building Blocks Policy Driven Management UCS
More information