DIGITALISATION OF MALAYSIA PUBLIC SERVICE: CITIZEN CENTRIC IMPERATIVE

Transcription

1 DIGITALISATION OF MALAYSIA PUBLIC SERVICE: CITIZEN CENTRIC IMPERATIVE DR SUHAZIMAH DZAZALI DEPUTY DIRECTOR GENERAL (ICT) MAMPU, PRIME MINISTER S DEPARTMENT FutureTech Kuala Lumpur 28 th SEPTEMBER

2 AGENDA DIGITAL GOVERNMENT E-GOVERNMENT TRANSFORMATION IN MALAYSIA PUBLIC SECTOR ICT STRATEGIC PLAN, ICT INITIATIVES WHAT DO WE HAVE TO DO? 2

3 E-GOVERNMENT TRANSFORMATION IN MALAYSIA Evolution Electronic Government in Malaysia ( ) egov 1.0 Information egov 2.0 Transaction egov 3.0 Digital Government Public Sector efficiency and productivity egov 2.0 DIGITAL GOVERNMENT egov 3.0 egov 1.0 INFORMATION Using government website to get information STATIC TRANSACTION Using online services to do transaction FLUID TRANSFORMATION Using online services to create opportunities via public participation DYNAMIC 2015 & 11th Malaysia Plan ( ) 3

4 ELEVENTH MALAYSIA PLAN, Driven by 4

5 PUBLIC SECTOR ICT STRATEGIC PLAN : PROFESSIONAL & CAPABLE HUMAN CAPITAL DYNAMIC & COLLABORATIVE ICT GOVERNANCE 1 INTEGRATED DIGITAL SERVICES DIGITAL GOVERNMENT 2 DATA DRIVEN GOVERNMENT BASIC PRINCIPLES ENABLING ECOSYSTEM ICT STRATEGIC THRUSTS 4 OPTIMIZATION OF SHARED SERVICES AND CYBER SECURITY 3 5

6 OVERVIEW OF PUBLIC SECTOR ICT STRATEGIC PLAN:

7 PUBLIC SECTOR ENTERPRISE ARCHITECTURE BLUEPRINT (1GOVEA) Convergence of Business and Technology Strategies Strengthening Crossagency Collaboration Agenda Re-enforcing Capability Development in the Public Sector Aligning IT Strategy Development in the Public Sector 7

8 PUBLIC SECTOR ENTERPRISE ARCHITECTURE BLUEPRINT (1GOVEA) Agencies Mission & Vision Service Catalog Data Dictionary Business Model Application Catalog Technology Catalog Federal Agencies Public Sector Reference Model Services Transformation Requirement Analysist Solution Development Implementation Continuous Improvement Transformation Vission Development EA Development Solution Proposal Implementation Plan Development Solution Implementation Monitoring and Evaluation Change Management Business Architecture Data Architecture Application Architecture Technology Architecture 8

9 SIGNATURE PROJECTS 9

10 LEGISLATION, POLICY AND STANDARD INFORMATION SECURITY Authentication, Audthorization, Data Protection GOVERNMENT ONLINE SERVICES GATEWAY Citizen centric and life events Total end-to-end services Single access Single Sign-on Standard interface 10

11 TRANSFORMATION GOVERNMENT ONLINE SERVICES GATEWAY Service Delivery : Government-Centric Penyampaian Perkhidmatan berorentasikan agensi AS-IS Delivery services in silo Integrated Delivery services TO BE Traditional Gateway Government Life Event Gateway Which agency? What documents are required? 1 11

12 GOVERNMENT INFORMATION EXCHANGE HUB Data brokerage CITIZEN CENTRIC GOVERNMENT DELIVERY SYSTEM DIGITAL GOVERNMENT INITIATIVES STAKEHOLDERS (Citizen, Government Agencies, Businesses, NGOs etc) Master data management Seamless information sharing and exchange Project Management Change Management Information Security NATIONAL EDUCATION REPOSITORY AND REGISTRY MASTER DATA MANAGEMENT POPULATION REGISTRY Governance Metadata Management Data Governance Risk Management GOVERNMENT INFORMATION EXCHANGE HUB Legislation/ Policy/Procedure /Guidelines 12

13 DATA DRIVEN TRANSFORMATION : PUBLIC SECTOR DATA OCEAN Government Data Optimization Transformation Services (GDOTS) Data Driven Public Service Transformation egov Electronic Government Began 1997 till now CITIZEN TO GOVERNMENT Public use 11,000+ Online Services to Interact with Government DATA PUBLIC SECTOR DATA OCEAN PSDO E SERVICE GOVERNMENT OPEN DATA SHARED DATA Data Cleaning Data Processing Methodology Technology Category Visualization Analytics PUBLIC SECTOR DATA OCEAN PSDO DATA GOVERNANCE LED BY MAMPU dgov Big Data Digital Government & Beyond DATA DRIVEN GOVERNMENT DATA WHICH CAN BE SHARED WITH PUBLIC UNDER DATA.GOV.MY DATA WHICH CAN ONLY BE SHARED AMONG THE AGENCIES & TRUSTED DATA PARTNERS SEAMLESS CITIZEN CENTRIC SERVICE DELIVERY Government to provide services with life event focused PRIVATE DATA DATA WHICH CAN ONLY BE ACCESSIBLE TO STAKEHOLDERS 13

14 USE CASE : DATA SHARING ACROSS AGENCIES GOVERNMENT HEALTH DATA LAKE HEALTH DIGITAL OCEAN PRIVATE HEALTH DATA LAKE 1. REGISTRATION DATA 2. INVENTORY DATA 3. ACCOUNTING DATA VISUALIZATION Data Cleaning Data Processing Methodology Technology Category Government Data Optimization Transformation Service - GDOTS Unified Platform THREE TYPES OF DATA PROVIDE SIX MINISTRIES MONITORING Real time diseases updates Real time drugs & medicine updates Diseases outbreak early warning, highlights Real time trade value Real time fraud for tax evasion Tax Prediction & Collection Planning Area for new hospitals and clinics planning Subsidy & Budget planning Human resource planning RMK-11 Quality of Life Transformation Real time drugs and medical product trade Price analytics and enforcement Stock inventory checklists and supply Pharmaceutical inventory control Fast and acurate for decision making Effective planning and strategy development Inter-agencies data sharing for comprehensive analysis 14

15 GOVERNMENT OPEN DATA Obtaining quality datasets and publish on data.gov.my Provide open data advisory Clusters Transport Agriculture Education Health Social 1 provider data.gov.my 2 download Request for new data sets 3 Open Data Users Business Communities Agencies Individuals Innovation 4 Identify high impact use cases Document best practices and lesson learnt Economy Finance Tourism. Cost savings to Government Increase income via innovations Generating economy via services USE CASES (UC) UC1 UC2.. UCn Citizens/users 15

16 OPTIMIZATION OF SHARED SERVICES PUBLIC SECTOR DATA CENTRE (PSDC) Enhancement and rollout Public Sector Data Centre Federal Agencies Towards a comprehensive, flexible, effective and efficient Public Sector Data Centre Federal Statutory Body State Agencies Cloud Services: ICT-As-A-Service State Statutory Body Local Authorities Infrastructure-As-A-Service (IAAS) Platform-As-A-Service (PAAS) Software-As-A-Service (SAAS) ICT as a service platform Infrastructure as a service Platform as a service Software as a service Enablers Data Centre Services Physical Hosting Server Virtual Hosting Server Rack Hosting/Caging Applications Hosting Legislation, Policy, SOP, Guidelines, Best Practices Business Continuity and Disaster Recovery ICT Business Continuity ICT Disaster Recovery Management ICT Disaster Recovery Infrastructure (Mirroring/Hot/Warm/ Cold/Offsite Storage) Management, Operationalisation dan Support Services (System Management and Monitoring, Backup Management, Database Management, System Mingration, Helpdesk) Value Add Services Big Data Platform Open Data Platform Source Codes Repository Information Exchange Hub Governance Security (Physical and Logical) 16

17 OPTIMIZATION OF SHARED SERVICES SERVICES OF PUBLIC SECTOR DATA CENTER Leap Frogging Big Data Usage Secure Private Government Cloud PSDC as Source Code Repository Open Source Repository GDOTS Increasing Open Data Usage Enhancing Data Sharing MAMPU as Service Broker for shared services data.gov.my Master Data Management Services & Centralised Data Exchange (CDX) 17

18 OTHER ENABLER 18

19 ICT SERVICES EXPERT TRACKS CAPABILITY DEVELOPMENT ROADMAP (CDR) Programs Reskill, Replacement, Redeploy (3R) Programs Talented and Outstanding PTM Service (TOPS) Immersion Program ICT Personnel Induction Program Public Sector ICT Professional Body Initial Work With Universities Enhancement of ICT Competency Profile System Target of 20 ICT Experts in 2016 Online Examination For New ICT Personnels Intake Continuous Improvement CDR 4 STRATEGIC THRUSTS ST1: Strengthening Management of IT Services ST2: Enhancing ICT Career Path ST3: Enhancement of Competencies 12 STRATEGIES 48 ACTION PLANS STRATEGY TECHNICAL SYSTEM DEVELOPMENT PUBLIC SECTOR CAREER DEVELOPMENT REPOSITORY SYSTEM ST4: Strengthening of ICT Management & Governance ICT MANAGEMENT 19

20 WHAT DO WE HAVE TO DO? collaborative and engaged stakeholders cross-agencies commitment to mission productivity advance towards personalised services insight-driven operations resilient and secure mission critical infrastructure and systems 20

21 THANK YOU All information incorporated within this slide is created for Malaysian Administrative Management and Planning Unit (MAMPU), Prime Minister s Department, Malaysia. All information is the property of MAMPU and any unauthorised reproduction is prohibited without permission. 21