Managed Service. Managed Services. High Availability / Disaster Recovery Solutions. Cloud and Hosting Solutions. Security Solutions.

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Charles Chase
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1 Managed Service Managed Services IBM i Intel AIX High Availability / Disaster Recovery Solutions Design & Implementation Monitoring Cloud and Hosting Solutions Security Solutions Single Sign-On Assessments Monitoring IntellaFlash

2 Value-Add Value Add Competencies Programming RPG (All Versions) PHP Java COBOL Database DB2 MySQL ERP Support Value Add Services Custom Software Development Staff Augmentation EDI Consulting Business Analysis Project Management Web Services Development Green Screen Modernization

3 Power Cloud Infrastructure Redundant Internet connectivity to our datacenters Redundant Cisco Nexus 9K Datacenter Switches Redundant Cisco ASA Firewalls Redundant Cisco SAN Switches IBM V7000 Storage IBM Power 824 Server/HMC Cisco Dedicated ASA for User SSL VPN IBM Tape Drive Virtual Tape Library Server Hyper-Converged VMWare System

LPAR Hosting Hosted Power i or AIX LPARS Convert to operational expense from a capital expense Fixed monthly cost with no 3 or 5 year upgrade or replacement costs Tier 2 and Tier 3 Engineers

4 LPAR Hosting Hosted Power i or AIX LPARS Convert to operational expense from a capital expense Fixed monthly cost with no 3 or 5 year upgrade or replacement costs Tier 2 and Tier 3 Engineers 24/7 Monitoring of O/S and Hardware Eliminates Licensing & Maintenance Costs Managed Backup and VTL Services DR available to alternate datacenters. Pricing based on CPW/Cores, Memory, and Storage.

5 Dedicated Hosting Dedicated Power i or AIX for the Enterprise! Same benefits as Hosted LPARs except: We provided a dedicated Power 8 Box Pricing based on Cores, Memory, SW Licensing, and Storage

Power DR Affordable DR for Power Servers Customer s Power Servers replicates data to an LPAR located in our Datacenter Connectivity via VPN or Customer s dedicated circuit to our datacenter

6 Power DR Affordable DR for Power Servers Customer s Power Servers replicates data to an LPAR located in our Datacenter Connectivity via VPN or Customer s dedicated circuit to our datacenter VSS MSP supports PowerHA, Mimix, iterra, and QEDD for replication. Up to two DR tests per year 24/7 Monitoring and Troubleshooting of replication Pricing based on CPW/Cores, Memory, Storage.

7 Windows/Linux Our service is one of the few that is able to provide Power and VMWARE hosting in a customer s private cloud. This allows customers to put ALL their DR requirements into one place, including IBM Power and Intel based servers. Customized Solutions that meet your Requirements!

8 IBM i Monitoring System utility software will monitor a System i server 24/7 via the command console Senior level personnel monitor the system on a daily basis. The Console will monitor and report on the following: Last System Save Installed i5os level PTF Status PTF s Installed Latest IBM Issued PTF s Total DASD allocated to ASP Amount of DASD used in ASP Report Disk Errors Report System Errors Report QSYS Message Errors Report on available battery life for Cache batteries Report Error Logs Errors sent to the command console will be immediately forwarded predefined contact list.

9 IBM i Operational Support In conjunction with the customer develop an Operations Support Manual to be used by managed services staff. Services as required for trouble shooting, IBM i, i5os operating software, general security, and network issues. Operations support includes problem log error review/analysis and reporting. Telephone support for troubleshooting network and system problems. Support services will cover the IBM i network including H/A. Review of backup logs in the event of a failed backup, escalate findings to determine plan of action. Assist with work management and job scheduling issues that may arise. Identify and report on scheduled jobs that are running longer than normal allotted times. (Target run times will need to be identified in the operations support manual). Identify jobs that have ended abnormally. Take action per the operations support manual Identify and report on sudden/unexpected increases in disk utilization. Monitor track and report disk usage (if usage is above 85%). Provide a monthly summary of activities.

10 H/A Monitoring

11 IBM i H/A Management H/A Specialist will monitor the following on a Daily Basis: Two (2) Daily System & replication Checks Resolve replication errors, as needed Resolve Out-of-Sync file conditions Review H/A Replication audit reports and resolve any issues. H/A configuration adjustments (if required) Monthly Activity updates Automated audits performed PTF s & H/A SPC s - Service packs recommended and installed Version Upgrade Analysis and Recommendation. Install MIMIX SPC s, version as agreed upon Availability Updates Provide first level support on the replication product. Open and track second level support issues. Perform an annual switch test of the MIMIX environment Maintain H/A Runbook

12 H/A with IntellaFlash

13 How does Flash and IntellaFLASH improve your operations and productivity Provides near Continuous Data Protection (CDP) Supports Heterogeneous Environments Create Instant Dev/Test/QA Non-disruptive to Production or H/A environments DR Testing without stopping send or apply sessions Reduce backup outage to SECONDS Reduce cost by utilizing the Intella-Flash Cloud Solution

14 IntellaFLASH Benefits Create point-in-time copies of your entire environment within minutes At your site or in our Cloud Easy and quickly repeatable Processes are tied into Job Schedulers Provides near Continuous Data Protection (CDP) No User downtime for backups Supports BRMS and Tivoli Storage Manager No user down time for planned outages No disruption to the send and receive process Supports heterogeneous environments Create Test/Development environments in on the fly Simplify operating system / application upgrade testing efforts Improve quality assurance testing

Data Create a FlashCopy every hour or in minute intervals of your choice for

15 IntellaFLASH Production Scenario Production External Storage Automated FlashCopy Predefined and integrated into Job Scheduler Production Production Data Create a FlashCopy every hour or in minute intervals of your choice for CDP DRFlashCopy Partition Use a FlashCopy for No Downtime Backup using Flash Image

IntellaFLASH Test/Dev/QA Production External Storage Create or refresh Test/Dev/QA environments in seconds SOURCE Partition Production Data

16 IntellaFLASH Test/Dev/QA Production External Storage Create or refresh Test/Dev/QA environments in seconds SOURCE Partition Production Data Eliminate long Backup and Restore processes Test/Dev Partition QA Partition Delete and recreate environments on the fly with the custom commands

17 Real-Time Replication Production Server w/internal Disk With Real time replication products you have to stop the apply session while testing DR Server External Storage Target Data SOURCE Replicatio n X DR Target VM / LPAR Creates Exposure for users during testing, cleanup and resyncing DR Site

18 Real-Time Replication with IntellaFLASH Production Server w/internal Disk DR Server Storage Target Data SOURCE LPAR VM / LPAR Replication DR Target LPAR H/A Test LPAR DR Site H/A Test Team 18

19 Compliance SSAE 16 SOC 1, Type 2, SOC 2 Type 2, SOC3 HIPPA/HITECH PCI DSS FISMA ISAE

20 What You Can Expect Proven Record Certified Technicians Reliable Engineers Experience with IBM, Open and VMware Systems 100% Recovery in Declared Disasters Normal Mode Support Regular Communication Successful Testing & Documentation Proactive Monitoring Facility Maintenance & On-Going Upgrades Disaster Mode Support An Extension of Your IT Staff Meets Your RPO & RTO Reconnects Your Organization Allows You to Focus on Resuming Operations Important there are no hidden fees at any stage 20

Data Availability for the Always-On Enterprise

Data Availability for the Always-On Enterprise Desmond Tan Presales Consultant Ingram Micro Jason Kan Systems Engineer, Asia Veeam Software NetApp, Cisco and Veeam Proven Partnerships A modern, high-performance