Six Sigma in the datacenter drives a zero-defects culture
|
|
- John Knight
- 6 years ago
- Views:
Transcription
1 Six Sigma in the datacenter drives a zero-defects culture Situation Like many IT organizations, Microsoft IT wants to keep its global infrastructure available at all times. Scope, scale, and an environment where production code is frequently disrupted by software builds all contribute to the challenge of providing complete availability and reliability. Solution For the first time, Microsoft IT successfully applied Six-Sigma methodologies to global datacenter operations. Server defects are now systematically identified and eradicated. The organization standardized its platform, built a robust BI system to identify and publicize defects at all levels of the organization, and empowered its staff to proactively address defects on an ongoing basis. Benefits Microsoft made a strong commitment to using statistical methods and data-driven decisions to drive down defects in its worldwide server infrastructure. The defect eradication framework has clearly improved availability, productivity, performance, and security. Other groups within the enterprise can also leverage this framework. February 2016 Microsoft constantly strives to improve reliability and availability in its worldwide datacenter network. Microsoft IT developed an innovative defect reduction program that applies ITIL Problem Management and Six Sigma methodologies to datacenter operations and assets for the first time. Internal hosting consumers now use a greatly standardized and simplified environment. Supported by a robust data-driven framework, Microsoft IT professionals strive to eradicate defects in the datacenter and systematically reduce IT infrastructure failures. Situation Worldwide, Microsoft IT manages more than 40,000 datacenter servers. Servers are spread across datacenters and subsidiaries in the Americas, Europe, Middle East, and Asia Pacific regions. The IT infrastructure is a critical component of the overall business Microsoft servers run thousands of line of business applications, and process $40B in sales annually. Like other large enterprises that manage global datacenters, it is a challenge for Microsoft to keep its IT infrastructure available at all times. Interruptions in service or outright server failures disrupt business in many ways. Software development can slow, system failures can occur during critical business periods, and disruptions can potentially contribute to revenue losses. Availability and reliability is even more at risk at a software and services company like Microsoft, where server availability can be easily disrupted by software changes, trials during incident troubleshooting, infrastructure changes, and so on.
2 Page 2 Six Sigma in the datacenter drives a zero-defects culture The following figure shows the scale and complexity of the Microsoft IT server platform. Figure 1. Server platform operations Problem management framework Microsoft was already leveraging the Information Technology Infrastructure Library (ITIL) Problem Management discipline in its datacenters, and had successfully improved datacenter processes using Six Sigma continuous improvement methodologies. Microsoft has taken Six Sigma beyond process improvement and applied it to datacenter assets and operations. At the same time, Microsoft did not want to lose its significant investment in ITIL Problem Management. Microsoft chose to apply Six Sigma methodologies to its ITIL Problem Management practices, and established a comprehensive framework for defect management. The goal was to reduce defects, enabling the infrastructure to be more consistent, reliable, and stable worldwide. By applying Six Sigma methodologies to its ITIL Problem Management practices, Microsoft sought to create a zero defects culture, empowering its IT managers and server owners to consistently focus on proactive defect eradication. Organization support The IT organization knew that to successfully make such a significant investment, it would need to create both a comprehensive framework and a culture change. This meant that they had to get support at all levels of the organization from executive management and their hosting service consumers. However, until the team had hard data, they knew it would be a challenge to get executive buyoff on the project and create internal support from stakeholders around the world. Therefore, Microsoft IT correlated server incidents and deviations from configuration standards, also referred to as defects, for 90 days. The results clearly showed that servers with less defects had fewer failures; servers with more defects had more failures. With the data in hand, the organization obtained the necessary approvals to move the project forward.
3 Page 3 Six Sigma in the datacenter drives a zero-defects culture Solution Microsoft approached identifying and eradicating defects by phasing in improvements gradually, accommodating the complex hosting environment. The project had three distinct phases. At a high level, they were: 1. Establish platform standards. Microsoft established platform configuration standards, reduced environment complexity across the enterprise by driving compliance to standards, and developed a comprehensive configuration baseline. 2. Measure and publish. With an established baseline in place, configuration gaps (defects) were identified. Robust data collection and business intelligence (BI) systems made defects visible to all levels of the IT organization, driving adoption. 3. Eradicate Defects. Defects with the greatest potential to cause failure were prioritized and remediated. Managers and server owners were empowered to understand the impact of defects in their infrastructure portfolio, and were given tools to remediate them. The phases were implemented sequentially, over about five years. The scope and scale of the project was large touching five global datacenters, almost 300 virtual branch offices, hundreds of storage switches and arrays, and thousands of Microsoft SQL Server instances. The project spanned all ITIL processes, from build, to run, to support, and problem management. In the process, Microsoft moved from 2.5 Sigma to 4.0 Sigma, which reflects a significant decrease in defects, and which resulted in greater infrastructure availability and fewer incidents. In 2013, the DPMO (Defects per Million Opportunities) defect eradication program was launched across Microsoft IT. The following sections explain in more detail how Microsoft developed its system to identify, accurately measure, and proactively correct defects in order to improve IT infrastructure availability and reliability. Establish platform standards Microsoft first needed to reduce complexity and standardize its datacenter platform. The goal was to work within a contained set of configuration standards, with the understanding that the latest versions of software and hardware are generally more stable than their predecessors. Microsoft also adopted the same product support lifecycle as external customers who receive product support from Microsoft. In driving comprehensive adoption to the most current hardware and software standards, the organization accomplished two sets of goals. First, it established consistent and updated configuration standards for every server to adhere to, ensured that key stakeholders understood the standards, and drove compliance to them. Second, it created an effective baseline for defect measurement. Detailed server platform configuration standards were defined with precise business impact mapping. Building on the thorough platform knowledge within the problem management discipline, a virtual team of subject matter experts with deep technical expertise contributed to this aspect of the initiative. Microsoft also leveraged a wide range of other sources for robust input. These include industry best practices, the results of root cause analysis from past major or high priority incidents, critical server failure event data, deep analysis of the infrastructure, product group recommendations, and customer engagement data. With this information, Microsoft was able to both define the standards, and map specific standards non-compliance to a definite set of infrastructure failures.
4 Page 4 Six Sigma in the datacenter drives a zero-defects culture The areas where detailed server platform configuration standards were defined include: Microsoft operating systems Microsoft SQL Server and Database management Storage area network (SAN) Storage Clustering technologies Hyper-V layer Hardware models Firmware Third-party applications Miscellaneous software packages To help create a deep level of infrastructure accountability, this foundational phase also included Microsoft mapping servers to specific owners and teams within the organization. Measure and publish With consistent datacenter platforms and a baseline in place, Microsoft next leveraged System Center Configuration Manager (SCCM), System Center Operations Manager (SCOM), and an in-house tool to collect server data. At regular intervals, large amounts of data were collected to validate compliance to the configuration standards. Microsoft created a robust BI system to analyze and report on the data. Compliance performance against the configuration standards was published and visible up to the CIO level. Role-specific views of reports were created, to support the needs for both long-term and immediate decision making. The data transparency alone gave stakeholders an incentive to invest in their server footprint; after data was published, close to 20 percent of defects were proactively remediated. Collect data SCCM and SCOM collected inventory and configuration data from servers, while monitoring them for availability. Additional configuration data was collected by the in-house tool. The daily and weekly data collection processes mine infrastructure assets without affecting their functionality. Customized Windows Management Instrumentation requests, registry calls, and customized SQL Server queries captured additional configuration data. Results from the configuration scans were then compared to the platform configuration standards. Establish a BI system Embracing a zero defects culture required a well-defined BI system. Microsoft developed a robust BI system for data analysis and reporting that allowed Microsoft IT and business groups to focus on the specific goal of reducing the number of server defects in production. Microsoft needed to empower its stakeholders. Stakeholders needed to both understand the impact of defects in their infrastructure, and have the tools to remediate defects. The Server Deployment and Operations BI team built a series of self-service reports that help anyone in Microsoft IT manage defects in their server portfolio. In the reports, ownership data was coupled with each server s defects, the potential severity per defect, and the configuration remediation steps per defect. With this rollup, each IT organization could see a comprehensive representation of the defects in their own server footprint. Figure 2 shows the data available to the IT organizations. The red lines represent defects within a specific server, called out with
5 Page 5 Six Sigma in the datacenter drives a zero-defects culture their descriptions, priority, and remediation requirements. DPMO values are calculated from the underlying count of defects and servers. Figure 2. Reporting structure Provide specific data views Microsoft needed to provide data views for a variety of business functions, such as leadership and engineering. A CIO usually has different information needs than a network engineer. This differentiated approach supports data-driven decisions, regardless of where in an organization hierarchy the defects occur.
6 Page 6 Six Sigma in the datacenter drives a zero-defects culture Microsoft created a leadership and manager view to provide insights on the health of the production environment for an extended period. DPMO trends for a 16-week period allowed this layer of the organization to drive decisions and priorities that are tied to critical business schedules. Figure 3. Role-specific views For engineers and IT Pros, flexible, self-service reports allow server owners to quickly find defects in their servers, to easily understand issues, and, most importantly, to take necessary remediation steps. Eradicate Defects In the final phase of the project, infrastructure risk was assessed, and then most dangerous defects were identified, prioritized, and addressed. The team incorporated input from root cause analysis in order to assess and prioritize infrastructure risk. By analyzing existing problem records, Microsoft could quantify infrastructure components that could eventually fail, causing service disruptions to customers. After each remediation effort, the teams were empowered to perform simple hypothesis tests, which consistently demonstrated a statistical significance (P-Value < 0.05) in the reduction of infrastructure failures. Prioritize risk Microsoft used the Six Sigma Risk Priority Number (RPN) index to prioritize risk. The higher the index, the higher the priority. Configuration deviations that cause severe business impact are categorized as priority 1 (P1) defects. The rest are categorized as priority 2 and 3, based on their potential impact to underlying services. Using the RPN calculation, Microsoft categorized all defects with a score of 200 or more as P1.
7 Page 7 Six Sigma in the datacenter drives a zero-defects culture The following figure shows how risk criteria were prioritized. Figure 4. Risk Prioritization The RPN calculation took into account potential impact to the business, likelihood of failure, and the ability to detect the risk. Finalized standards with appropriate risk categorization were then ported to a SQL Server database, enabling a data collection engine to collectively analyze and assign defect priority throughout the infrastructure. Apply Six Sigma Once the business understood the areas of opportunity, the IT project team worked with the appropriate business teams to apply the Six Sigma DPMO framework. The DPMO framework was applied to P1 defects across the environment. The teams worked together to execute continuous defect eradication initiatives. As mentioned earlier, after defects began reporting up through the organization, 20 percent of defects were proactively remediated. After the business and IT teams started working together, another 40 percent of defects were resolved within a year. The DPMO effort began in 2012, when a DPMO Proof of Concept was published. The DPMO components include: Defects. Deviations from approved standards or accepted configurations. Opportunities. Measurable service components that can deviate from agreed service levels and impact customer experience. Once defects and opportunities are known, the DPMO ratio can be calculated. DPMO also can be used to calculate process efficiency and effectiveness. Once the defects, opportunities, and DPMO were measured through the data collection process, the team was ready to derive business insight and introduce a zero defects culture approach to IT infrastructure management.
8 Page 8 Six Sigma in the datacenter drives a zero-defects culture The following figure depicts an overview of the defect reduction framework. Figure 5. Framework overview Benefits By standardizing its server platform, and then measuring and eradicating defects in its IT infrastructure, Microsoft has created a more stable server platform, process efficacy has improved, and enterprise risk has been reduced. Adopting a systematic, data-driven action framework that focuses on measurable and quantifiable results drove process improvements and real business impact. For example: Before the close of each quarter, 40 percent of P1 defects are eradicated on servers hosting revenue-generating applications, revenue-processing applications, or both. Publishing DPMO and Six Sigma RPN Values in the CIO scorecard enabled the organization to improve the DPMO score by 20 percent, without intervention from a project team. During the first year of implementation, Microsoft improved the number of remediated defects by 40 percent, without investing in additional resources. Overall, mean time between sequential failures has gone from 18 days to 125 days. A strong commitment to using statistical methods to make data-driven decisions helped Microsoft drive significant business impact. As of publication, Microsoft IT servers fail six times less often, compared to three years prior. Microsoft IT successfully applied the Six Sigma framework to datacenter operations for the first time. By comparing server defects and ticket-to-asset ratios, the organization determined that servers with large numbers of defects are more likely to have incidents, and may cause corresponding downtime for hosting customers. Merging Six Sigma methodology with Problem Management practices has provided a continuous improvement framework that Microsoft uses to drive down defects on an ongoing basis.
9 Page 9 Six Sigma in the datacenter drives a zero-defects culture Reliability improvements In just about 18 months, Microsoft IT servers reduced their ticket-to-asset ratio, compared to earlier servers with a comparable number of defects. For the consumers of the Microsoft IT hosting infrastructure, this means a platform with less issues overall. The following figures show 2014 data compared to 2015 data. Figure 6. Correlation of risk to ticket volume per asset, 2014 Figure 7. Correlation of risk to ticket volume per asset, 2015
10 Page 10 Six Sigma in the datacenter drives a zero-defects culture Availability increased Defect reduction has directly affected availability. The figure below represents the behavior of the environment quarter over quarter after defect remediation projects were implemented at different areas of the infrastructure. In every quarter, the failure rate after remediation consistently decreased by over 50 percent, regardless of the number of servers remediated. Figure 8. Failure to asset ratio over 90 days After each project, Microsoft saw a substantial drop in the number of unexpected failures per server. Failures take the server down for a considerable amount of time, which directly affects application availability for customers and, in turn, affects overall end-to-end business processes, and, in extreme scenarios, revenue loss. Every quarter, Microsoft IT performed a simple hypothesis test to show the statistical significance in the reduction of infrastructure failures. The test results below, performed on three data sets from three consecutive quarters, show that there is a significant difference in failure rates before and after the remediation efforts. Figure 9. Change in failure rates before and after remediation Portability The defect eradication framework can be applied wherever a deviation can be measured. At time of publication, Microsoft IT is collaborating with other groups to adapt the framework for their use. For example, the Microsoft Azure product team is considering leveraging the framework to improve availability and reliability of the Azure Infrastructure as a Service (IaaS) offering. Microsoft IT is also partnering with the System Center product group to enable seamless integration with their product. Internally, Microsoft IT has begun using this framework to improve reliability of its network infrastructure and reduce infrastructure security risks.
11 Page 11 Six Sigma in the datacenter drives a zero-defects culture Conclusion For the first time, Microsoft IT moved beyond applying Six Sigma to its datacenter processes. The organization successfully adopted the ITIL Problem Management discipline and Six Sigma methodologies to address operations defects in its hosting environment. Microsoft IT managers are now empowered with a defect eradication framework that results in minimal infrastructure risks and greater availability worldwide. Given the significance of compliance to configuration standards, that the risk to the infrastructure was well understood across the business, and that a robust and accurate set of data was readily available for consumption, efforts to deploy structured defect eradication projects across the Microsoft IT environment were very effective. Microsoft can now save time for consumers of its hosting infrastructure environment by improving availability, customer productivity, and satisfaction. Microsoft IT hosting customers can confidently rely on a service that is ready and able to deliver when they need it. For more information Microsoft IT For more information about Microsoft products or services, call the Microsoft Sales Information Center at (800) In Canada, call the Microsoft Canada Order Centre at (800) Outside the 50 United States and Canada, please contact your local Microsoft subsidiary. To access information via the web, go to: Microsoft Corporation. All rights reserved. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. This document is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.
Microsoft IT Leverages its Compute Service to Virtualize SharePoint 2010
Microsoft IT Leverages its Compute Service to Virtualize SharePoint 2010 Published: June 2011 The following content may no longer reflect Microsoft s current position or infrastructure. This content should
More informationSymantec Data Center Transformation
Symantec Data Center Transformation A holistic framework for IT evolution As enterprises become increasingly dependent on information technology, the complexity, cost, and performance of IT environments
More informationPredictive Insight, Automation and Expertise Drive Added Value for Managed Services
Sponsored by: Cisco Services Author: Leslie Rosenberg December 2017 Predictive Insight, Automation and Expertise Drive Added Value for Managed Services IDC OPINION Competitive business leaders are challenging
More informationTHE JOURNEY OVERVIEW THREE PHASES TO A SUCCESSFUL MIGRATION ADOPTION ACCENTURE IS 80% IN THE CLOUD
OVERVIEW Accenture is in the process of transforming itself into a digital-first enterprise. Today, Accenture is 80 percent in a public cloud. As the journey continues, Accenture shares its key learnings
More informationSYMANTEC: SECURITY ADVISORY SERVICES. Symantec Security Advisory Services The World Leader in Information Security
SYMANTEC: SECURITY ADVISORY SERVICES Symantec Security Advisory Services The World Leader in Information Security Knowledge, as the saying goes, is power. At Symantec we couldn t agree more. And when it
More informationMeeting PCI DSS 3.2 Compliance with RiskSense Solutions
Meeting PCI DSS 3.2 Compliance with Solutions Platform the industry s most comprehensive, intelligent platform for managing cyber risk. 2018, Inc. What s Changing with PCI DSS? Summary of PCI Business
More informationDell helps you simplify IT
Dell helps you simplify IT Workshops the first step. Reduce desktop and data center complexity. Improve productivity. Innovate. Dell IT Consulting Services New Edition 2011 Introduction Are you spending
More informationProduct Security Program
Product Security Program An overview of Carbon Black s Product Security Program and Practices Copyright 2016 Carbon Black, Inc. All rights reserved. Carbon Black is a registered trademark of Carbon Black,
More informationDesign Build Services - Service Description-v7
Design Build Services - Service Description Hyper-scale clouds, such as Microsoft s Azure platform, allow organizations to take advantage of flexible, cost-effective cloud solutions that have the power
More informationAccelerating Digital Transformation
An IDC InfoBrief, Sponsored by Dell EMC February 2018 Accelerating Digital Transformation with Resident Engineers Executive Summary Many enterprises are turning to resident engineers for help on their
More informationCisco SP Wi-Fi Solution Support, Optimize, Assurance, and Operate Services
Service Overview Cisco SP Wi-Fi Solution Support, Optimize, Assurance, and Operate Services Cisco Service Provider (SP) Wi-Fi is a single, unified architecture for all types of Wi-Fi services and business
More informationImplementing ITIL v3 Service Lifecycle
Implementing ITIL v3 Lifecycle WHITE PAPER introduction GSS INFOTECH IT services have become an integral means for conducting business for all sizes of businesses, private and public organizations, educational
More informationGetting Hybrid IT Right. A Softchoice Guide to Hybrid Cloud Adoption
Getting Hybrid IT Right A Softchoice Guide to Hybrid Cloud Adoption Your Path to an Effective Hybrid Cloud The hybrid cloud is on the radar for business and IT leaders everywhere. IDC estimates 1 that
More informationSmart Data Center Solutions
Smart Data Center Solutions New Data Center Challenges Require New Solutions Data Center Architecture. Inside and Out. Data centers are mission-critical facilities. A silo-based approach to designing,
More informationSmart Data Center From Hitachi Vantara: Transform to an Agile, Learning Data Center
Smart Data Center From Hitachi Vantara: Transform to an Agile, Learning Data Center Leverage Analytics To Protect and Optimize Your Business Infrastructure SOLUTION PROFILE Managing a data center and the
More informationHow Microsoft IT Reduced Operating Expenses Using Virtualization
How Microsoft IT Reduced Operating Expenses Using Virtualization Published: May 2010 The following content may no longer reflect Microsoft s current position or infrastructure. This content should be viewed
More informationSecuring Your Digital Transformation
Securing Your Digital Transformation Security Consulting Managed Security Leveraging experienced, senior experts to help define and communicate risk and security program strategy using real-world data,
More informationGet more out of technology starting day one. ProDeploy Enterprise Suite
Enterprise Suite Get more out of technology starting day one 1 Secure the path to a future-ready data center The landscape faced by IT managers and business leaders today can be daunting to navigate. Continually
More informationeplus Managed Services eplus. Where Technology Means More.
eplus Managed Services We Believe Managed Services Broker IT Innovation Superior IT Solutions IT Service Excellence Clear Business Outcomes Exceed Customer Expectations Customers tell us they need managed
More informationProfessional Services for Cloud Management Solutions
Professional Services for Cloud Management Solutions Accelerating Your Cloud Management Capabilities CEOs need people both internal staff and thirdparty providers who can help them think through their
More informationIT Consulting and Implementation Services
PORTFOLIO OVERVIEW IT Consulting and Implementation Services Helping IT Transform the Way Business Innovates and Operates 1 2 PORTFOLIO OVERVIEW IT Consulting and Implementation Services IT is moving from
More informationIT Monitoring Tool Gaps are Impacting the Business A survey of IT Professionals and Executives
IT Monitoring Tool Gaps are Impacting the Business A survey of IT Professionals and Executives June 2018 1 Executive Summary This research finds that large enterprise customers and employees endure a substantial
More informationNavigating the Clouds Fortifying ITIL for Cloud Governance
Navigating the Clouds Fortifying ITIL for Cloud Governance DECEMBER 2011 Cloud adoption promises to be an interesting journey for an enterprise with its luring benefits of on-demand models enabling faster
More informationOne Release. One Architecture. One OS. High-Performance Networking for the Enterprise with JUNOS Software
Solution Brochure High-Performance Networking for the Enterprise with JUNOS Software Using the Network to Achieve Higher Availability, Lower OPEX and Improved Productivity for Your Business Core Branch
More informationPREPARE FOR TAKE OFF. Accelerate your organisation s journey to the Cloud.
PREPARE FOR TAKE OFF Accelerate your organisation s journey to the Cloud. cloud. Contents Introduction Program & Governance BJSS Cloud Readiness Assessment: Intro Platforms & Development BJSS Cloud Readiness
More informationGrow Your Services Business
Grow Your Services Business Cisco Services Channel Program One Experience. Expanding Opportunities. Expand Your Services Practice More Profitably Together with Cisco Our customers face tough business
More informationHow Cisco IT Improved Development Processes with a New Operating Model
How Cisco IT Improved Development Processes with a New Operating Model New way to manage IT investments supports innovation, improved architecture, and stronger process standards for Cisco IT By Patrick
More informationCisco Network Assurance Engine with ServiceNow Cisco Network Assurance Engine, the industry s first SDN-ready intent assurance suite, integrates with
Solution brief Cisco Network Assurance Engine Integration with ServiceNow Continuous network verification and analysis with closed-loop incident management Challenge In monitoring service health, identifying
More informationHow Verizon boosted product delivery with Dynatrace Software Intelligence
How Verizon boosted product delivery with Dynatrace Software Intelligence 3x faster build and test cycles 2x faster deployments 33 percent faster revenue realization 50 percent reduction in issues 2019
More informationCisco Technical Services
Cisco Technical Results at the Speed of Business Operational inefficiencies can cause quality and performance issues that directly affect your users. You need to anticipate, detect, and resolve incidents
More informationTake a Confident Step towards Migration to Microsoft Skype for Business
Migration Service for Microsoft Skype for Business Take a Confident Step towards Migration to Microsoft Skype for Business Know Your Unified Communications Environment before and after Migration Microsoft
More informationData Virtualization Implementation Methodology and Best Practices
White Paper Data Virtualization Implementation Methodology and Best Practices INTRODUCTION Cisco s proven Data Virtualization Implementation Methodology and Best Practices is compiled from our successful
More informationProDeploy Suite. Accelerate enterprise technology adoption with expert deployment designed for you
Accelerate enterprise technology adoption with expert deployment designed for you 1 Shift resources to innovate and drive better business outcomes The landscape faced by IT managers and business leaders
More informationDATA CENTER SERVICES. A Higher Level of Service Expertise
DATA CENTER SERVICES A Higher Level of Service Expertise DATA CENTER SERVICES Trust the Data Center Experts for Service Solutions Designed to Keep Your Business Running At Vertiv, we want to work with
More informationReducing Costs and Improving Systems Management with Hyper-V and System Center Operations Manager
Situation The Microsoft Entertainment and Devices (E&D) division was encountering long lead times of up to two months to provision physical hardware for development and test purposes. Delays for production
More informationCenturyLink for Microsoft
Strategic Partner Alliances CenturyLink for Microsoft EMPOWER REACH AGILITY 2017 CenturyLink. All Rights Reserved. The CenturyLink mark, pathways logo and certain CenturyLink product names are the property
More informationControlling Costs and Driving Agility in the Datacenter
Controlling Costs and Driving Agility in the Datacenter Optimizing Server Infrastructure with Microsoft System Center Microsoft Corporation Published: November 2007 Executive Summary To help control costs,
More informationAvanade s Approach to Client Data Protection
White Paper Avanade s Approach to Client Data Protection White Paper The Threat Landscape Businesses today face many risks and emerging threats to their IT systems and data. To achieve sustainable success
More informationHP Fortify Software Security Center
HP Fortify Software Security Center Proactively Eliminate Risk in Software Trust Your Software 92% of exploitable vulnerabilities are in software National Institute for Standards and Technology (NIST)
More informationDATA SHEET RSA NETWITNESS PLATFORM PROFESSIONAL SERVICES ACCELERATE TIME-TO-VALUE & MAXIMIZE ROI
DATA SHEET RSA NETWITNESS PLATFORM PROFESSIONAL SERVICES ACCELERATE TIME-TO-VALUE & MAXIMIZE ROI EXECUTIVE SUMMARY The shortage of cybersecurity skills Organizations continue to face a shortage of IT skill
More informationVMware Cloud Operations Management Technology Consulting Services
VMware Cloud Operations Management Technology Consulting Services VMware Technology Consulting Services for Cloud Operations Management The biggest hurdle [that CIOs face as they move infrastructure and
More informationSession 408 Tuesday, October 22, 10:00 AM - 11:00 AM Track: Industry Insights
Session 408 Tuesday, October 22, 10:00 AM - 11:00 AM Track: Industry Insights ITIL Success: Five Years Later Paul Fibkins Director and Founder, FIBKO LLC fibkinsp@hotmail.com Session Description In 2007,
More informationWHO SHOULD ATTEND? ITIL Foundation is suitable for anyone working in IT services requiring more information about the ITIL best practice framework.
Learning Objectives and Course Descriptions: FOUNDATION IN IT SERVICE MANAGEMENT This official ITIL Foundation certification course provides you with a general overview of the IT Service Management Lifecycle
More informationCisco SAN Analytics and SAN Telemetry Streaming
Cisco SAN Analytics and SAN Telemetry Streaming A deeper look at enterprise storage infrastructure The enterprise storage industry is going through a historic transformation. On one end, deep adoption
More informationINTELLIGENCE DRIVEN GRC FOR SECURITY
INTELLIGENCE DRIVEN GRC FOR SECURITY OVERVIEW Organizations today strive to keep their business and technology infrastructure organized, controllable, and understandable, not only to have the ability to
More informationDATA SHEET RISK & CYBERSECURITY PRACTICE EMPOWERING CUSTOMERS TO TAKE COMMAND OF THEIR EVOLVING RISK & CYBERSECURITY POSTURE
DATA SHEET RISK & CYBERSECURITY PRACTICE EMPOWERING CUSTOMERS TO TAKE COMMAND OF THEIR EVOLVING RISK & CYBERSECURITY POSTURE EXECUTIVE SUMMARY ALIGNING CYBERSECURITY WITH RISK The agility and cost efficiencies
More informationSymantec Data Center Migration Service
Avoid unplanned downtime to critical business applications while controlling your costs and schedule The Symantec Data Center Migration Service helps you manage the risks and complexity of a migration
More informationSymantec Business Continuity Solutions for Operational Risk Management
Symantec Business Continuity Solutions for Operational Risk Management Manage key elements of operational risk across your enterprise to keep critical processes running and your business moving forward.
More informationArchiving. Services. Optimize the management of information by defining a lifecycle strategy for data. Archiving. ediscovery. Data Loss Prevention
Symantec Enterprise Vault TransVault CommonDesk ARCviewer Vault LLC Optimize the management of information by defining a lifecycle strategy for data Backup is for recovery, archiving is for discovery.
More informationWITH ACTIVEWATCH EXPERT BACKED, DETECTION AND THREAT RESPONSE BENEFITS HOW THREAT MANAGER WORKS SOLUTION OVERVIEW:
SOLUTION OVERVIEW: ALERT LOGIC THREAT MANAGER WITH ACTIVEWATCH EXPERT BACKED, DETECTION AND THREAT RESPONSE Protecting your business assets and sensitive data requires regular vulnerability assessment,
More informationTotal Protection for Compliance: Unified IT Policy Auditing
Total Protection for Compliance: Unified IT Policy Auditing McAfee Total Protection for Compliance Regulations and standards are growing in number, and IT audits are increasing in complexity and cost.
More informationCisco Collaboration Optimization Services: Tune-Up for Peak Performance
Cisco Collaboration Optimization Services: Tune-Up for Peak Performance What You Will Learn More than 200,000 enterprises around the world have deployed Cisco Collaboration Solutions. If you are one of
More informationPERFORM FOR HPE CONTENT MANAGER
PERFORM FOR HPE CONTENT MANAGER Expand HPE Content Manager to deliver operational excellence Extend the value of your investment in HPE information management technology by adding adaptive workflows to
More informationPolycom Global Services
SUPPORT SERVICES OVERVIEW Polycom Global Services Support Services Polycom Global Services wants to help you select the best support option for your needs. We understand your decision will be based on
More informationMODERNIZE INFRASTRUCTURE
SOLUTION OVERVIEW MODERNIZE INFRASTRUCTURE Support Digital Evolution in the Multi-Cloud Era Agility and Innovation Are Top of Mind for IT As digital transformation gains momentum, it s making every business
More informationSOLUTION BRIEF RSA ARCHER IT & SECURITY RISK MANAGEMENT
RSA ARCHER IT & SECURITY RISK MANAGEMENT INTRODUCTION Organizations battle growing security challenges by building layer upon layer of defenses: firewalls, antivirus, intrusion prevention systems, intrusion
More information2 The IBM Data Governance Unified Process
2 The IBM Data Governance Unified Process The benefits of a commitment to a comprehensive enterprise Data Governance initiative are many and varied, and so are the challenges to achieving strong Data Governance.
More informationStorage as a Service From Hitachi Vantara
Storage as a Service From Hitachi Vantara Cost-Effectively Manage Your Storage Needs SOLUTION PROFILE Companies are increasingly looking for ways to lower the cost of IT management. Capital expenditure
More informationRiskSense Attack Surface Validation for IoT Systems
RiskSense Attack Surface Validation for IoT Systems 2018 RiskSense, Inc. Surfacing Double Exposure Risks Changing Times and Assessment Focus Our view of security assessments has changed. There is diminishing
More informationCisco Technical Services Advantage
Cisco Technical Services Advantage Cisco Technical Services Advantage goes beyond just fix it to help you achieve specific operational outcomes, so you can keep business processes running, accommodate
More information13.f Toronto Catholic District School Board's IT Strategic Review - Draft Executive Summary (Refer 8b)
AGENDA ADDENDU TE REGULAR EETING OF TE AUDIT COITTEE COITTEE PUBLIC SESSION Tuesday, June 6, 2017 6:30 P.. Pages 13. Staff Reports 13.f Toronto Catholic District School Board's IT Strategic Review - Draft
More informationAutomating the Top 20 CIS Critical Security Controls
20 Automating the Top 20 CIS Critical Security Controls SUMMARY It s not easy being today s CISO or CIO. With the advent of cloud computing, Shadow IT, and mobility, the risk surface area for enterprises
More informationAgile Master Data Management TM : Data Governance in Action. A whitepaper by First San Francisco Partners
Agile Master Data Management TM : Data Governance in Action A whitepaper by First San Francisco Partners First San Francisco Partners Whitepaper Executive Summary What do data management, master data management,
More informationSustainable Security Operations
Sustainable Security Operations Optimize processes and tools to make the most of your team s time and talent The number and types of security incidents organizations face daily are steadily increasing,
More informationThe Value of Migrating from Cisco Tidal Horizon to Cisco Process Orchestrator
White Paper The Value of Migrating from Cisco Tidal Horizon to Cisco Process Orchestrator Migrating from Cisco Tidal Horizon for SAP to Cisco Process Orchestrator can help you reduce total cost of ownership
More informationCisco Start. IT solutions designed to propel your business
Cisco Start IT solutions designed to propel your business Small and medium-sized businesses (SMBs) typically have very limited resources to invest in new technologies. With every IT investment made, they
More informationIBM Corporation. Global Energy Management System Implementation: Case Study. Global
Energy Management System Implementation: Case Study IBM Corporation ISO 50001 Registration: Results and Benefits It takes a global team to drive real success. Business case for energy management IBM is
More informationMigrating a critical high-performance platform to Azure with zero downtime
Microsoft IT Showcase Migrating a critical high-performance platform to Azure with zero downtime At Microsoft IT, our strategy is to move workloads from on-premises datacenters to Azure. So, when the Microsoft
More informationCloud Service Saves Hosting Provider 65% on Hardware Costs and Increases Revenue
Microsoft Virtualization: Data Center to Desktop Customer Solution Case Study Cloud Service Saves Hosting Provider 65% on Hardware Costs and Increases Revenue Overview Country or Region: United States
More informationUptime and Proactive Support Services
Uptime and Proactive Support Services We ll accelerate your journey to sustainable IT optimisation and ensure that your technology is delivering all that it can. We ll keep your IT infrastructure up and
More informationNew Zealand Government IBM Infrastructure as a Service
New Zealand Government IBM Infrastructure as a Service A world class agile cloud infrastructure designed to provide quick access to a security-rich, enterprise-class virtual server environment. 2 New Zealand
More informationBUILDING the VIRtUAL enterprise
BUILDING the VIRTUAL ENTERPRISE A Red Hat WHITEPAPER www.redhat.com As an IT shop or business owner, your ability to meet the fluctuating needs of your business while balancing changing priorities, schedules,
More informationInformation Infrastructure and Security. The value of smart manufacturing begins with a secure and reliable infrastructure
Information Infrastructure and Security The value of smart manufacturing begins with a secure and reliable infrastructure The Case for Connection To be competitive, you must be connected. That is why industrial
More informationSOLUTION BRIEF RSA NETWITNESS EVOLVED SIEM
RSA NETWITNESS EVOLVED SIEM OVERVIEW A SIEM is technology originally intended for compliance and log management. Later, as SIEMs became the aggregation points for security alerts, they began to be more
More informationThe Journey of a Senior System Center Consultant Implementing BSM
November 2014 The Journey of a Senior System Center Consultant Implementing BSM AUTHOR: APPROVED CONSULTING, JONAS LENNTUN Amsterdam - New York Ottawa - Dallas www.savision.com sales@savision.com 1.1 How
More informationHitachi Unified Compute Platform Pro for VMware vsphere
SOLUTION PROFILE Hitachi Unified Compute Platform Pro for VMware vsphere Accelerate Your Business-Critical Workloads to the Next-Generation Converged Infrastructure Relentless trends of increasing data
More informationCisco Gains Real-time Visibility in the Business with SAP HANA
Cisco Gains Real-time Visibility in the Business with SAP HANA What You Will Learn When an organization attempts to run itself without real-time visibility into the right data, the results can be lost
More informationImprove the User Experience on Your Website
Forrester Consulting Approach Document Improve the User Experience on Your Website Improving the usability of your website will provide a better customer experience. By providing site visitors with a better
More informationIndustrial Defender ASM. for Automation Systems Management
Industrial Defender ASM for Automation Systems Management INDUSTRIAL DEFENDER ASM FOR AUTOMATION SYSTEMS MANAGEMENT Industrial Defender ASM is a management platform designed to address the overlapping
More informationBreak the network innovation gridlock
Break the network innovation gridlock HP Network Transformation Consulting Services Build next-generation networking You ve seen the demand for applications and services grow instantly. Your network is
More informationBUILDING CYBERSECURITY CAPABILITY, MATURITY, RESILIENCE
BUILDING CYBERSECURITY CAPABILITY, MATURITY, RESILIENCE 1 WHAT IS YOUR SITUATION? Excel spreadsheets Manually intensive Too many competing priorities Lack of effective reporting Too many consultants Not
More informationA company built on security
Security How we handle security at Flywheel Flywheel was founded in 2012 on a mission to create an exceptional platform to help creatives do their best work. As the leading WordPress hosting provider for
More informationIBM Internet Security Systems Proventia Management SiteProtector
Supporting compliance and mitigating risk through centralized management of enterprise security devices IBM Internet Security Systems Proventia Management SiteProtector Highlights Reduces the costs and
More informationRed HAT CONSULTING Your investment in Red Hat technology brings affordable, enterprise-class software into your datacentre. But why stop there? Red Hat Consulting can help you identify key cost-saving
More informationNetwork Visibility and Segmentation
Network Visibility and Segmentation 2019 Cisco and/ or its affiliates. All rights reserved. Contents Network Segmentation A Services Approach 3 The Process of Segmentation 3 Segmentation Solution Components
More informationOVERVIEW BROCHURE GRC. When you have to be right
OVERVIEW BROCHURE GRC When you have to be right WoltersKluwerFS.com In response to today s demanding economic and regulatory climate, many financial services firms are transforming operations to enhance
More informationMajor travel and hospitality organizations often have
Trimming Data Processing Time by Months; Saving Millions by Keeping Software Releases on Track Major travel and hospitality organizations often have extensive technology footprints, from complex online
More informationSTEP Data Governance: At a Glance
STEP Data Governance: At a Glance Master data is the heart of business optimization and refers to organizational data, such as product, asset, location, supplier and customer information. Companies today
More informationTraditional Security Solutions Have Reached Their Limit
Traditional Security Solutions Have Reached Their Limit CHALLENGE #1 They are reactive They force you to deal only with symptoms, rather than root causes. CHALLENGE #2 256 DAYS TO IDENTIFY A BREACH TRADITIONAL
More informationIZO MANAGED CLOUD FOR AZURE
USE CASE - HYBRID CLOUD IZO MANAGED CLOUD FOR AZURE 1. LET S UNDERSTAND THE MARKET DYNAMICS In this era of digitisation, the cloud debate is over-enterprises have already moved a sizeable portion of their
More informationA HOLISTIC APPROACH TO IDENTITY AND AUTHENTICATION. Establish Create Use Manage
A HOLISTIC APPROACH TO IDENTITY AND AUTHENTICATION Establish Create Use Manage SIMPLE. SECURE. SMART. ALL FROM A SINGLE SOURCE. As the ways to access your organization and its sensitive data increase,
More informationWater Provider Relocates, Modernizes Data Center
: mission-critical services and Cisco engaged to lead data of 260 servers and 60 community of employees and partners. The most vital are those associated service. It was important for us to maintain the
More informationEnabling Security Controls, Supporting Business Results
Enabling Security Controls, Supporting Business Results Mick Ebsworth, Information Security Consulting Practice Director, NTT Com Security 30 04 2015 Different Headlines Same Story 10 years of headlines
More informationIBM Proventia Management SiteProtector Sample Reports
IBM Proventia Management SiteProtector Page Contents IBM Proventia Management SiteProtector Reporting Functionality Sample Report Index 2-25 Reports 26 Available SiteProtector Reports IBM Proventia Management
More informationEX0-101_ITIL V3. Number: Passing Score: 800 Time Limit: 120 min File Version: 1.0. Exin EX0-101
EX0-101_ITIL V3 Number: 000-000 Passing Score: 800 Time Limit: 120 min File Version: 1.0 http://www.gratisexam.com/ Exin EX0-101 ITIL Foundation V 3.0 & ITIL Foundation Version: 8.0 Exin EX0-101 Exam Topic
More informationOrchestrating Network Performance CASE STUDY
WITH IPANEMA, KBC DELIVERS EXCELLENT QUALITY OF EXPERIENCE TO Skype for Business & MICROSOFT OFFICE 365 USERS, INCREASING PRODUCTIVITY & REDUCING TELECOM COSTS CASE STUDY Orchestrating Network Performance
More informationVirtustream Managed Services Drive value from technology investments through IT management solutions. Tim Calahan, Manager Managed Services
Virtustream Managed Services Drive value from technology investments through IT management solutions Tim Calahan, Manager Managed Services Virtustream Managed Services Your partner in delivering IT as
More informationAbout KBC KNOW YOUR NETWORK
KNOW YOUR NETWORK With Ipanema, KBC delivers excellent quality of experience to Skype for Business and Office365 users, increasing productivity and reducing telecom costs About KBC KBC is an integrated
More informationNew Zealand Government IbM Infrastructure as a service
New Zealand Government IbM Infrastructure as a service Global leverage / local experts World-class Scalable Agile Flexible Fast Secure What are we offering? IBM New Zealand Government Infrastructure as
More informationArcGIS in the Cloud. Andrew Sakowicz & Alec Walker
ArcGIS in the Cloud Andrew Sakowicz & Alec Walker Key Takeaways How to Identify Organizational Strategy & Priorities Esri s Cloud Offerings A Broad Spectrum Successfully Executing Your Strategy The Cloud
More information