Dimension Data TaaS Delivering Telecommunication As A Service Outcomes. accelerate your ambition 1

Transcription

1 Dimension Data TaaS Delivering Telecommunication As A Service Outcomes accelerate your ambition 1

2 A Little About Us

3 Wholly-owned subsidiary of the NTT Group World #1 Data Centre Operator Direct presence in 79 countries and regions 80% of Fortune Global 100 choose NTT Group 240,000 employees USD 112 billion total revenue Network coverage in 196 countries and regions

4 Dimension Data NZ Ltd We re a NZD 230 million New Zealand business with a remarkable 35 year presence in New Zealand

5 Dimension Data New Zealand One of the largest full spectrum ICT service providers in the New Zealand market 5 offices nationally with 600 talented employees Microsoft, Cisco, Checkpoint Gold Partners plus many more HP & IBM Platinum and Intel Elite Partner Worlds largest Security System Integrator by revenue Leader in the Gartner MQ for COPS Significant client base across many diverse business verticals Auckland Wellington Waikato BOP Dunedin Christchurch

6 Capability across all client operating models and technology areas All client Environments Single user Interface through Unified Services Portal All client Operating Models All client Technology Towers Technology Towers On-premise Cloud Maintain and Support Consult and Optimise Manage and Transform Utility based ITaaS Hosted One framework Implementation and Integration Architecture and Operations consulting Project and Programme Management Operations Adoption Services End User Consumption

7 Dimension Data TaaS better connected

8 Where did TaaS come from? What Telecommunications as a Service (TaaS) was a programme of work jointly managed by the Department of Internal Affairs (DIA) and the Ministry of Business, Innovation and Employment (MBIE). Why TaaS will change the way telecommunications are delivered, managed and used by agencies. The programme delivers a catalogue of supplied and managed by a panel of service providers. These will transcend agency boundaries and allow agencies to easily connect with each other and with customers Who In November 2015 Twelve organisations were announced as successful tenderers to be on the panel. Dimension Data was selected for the most across all TaaS towers. accelerate your ambition 8

9 The Government Journey to TaaS TaaS 2016 The Government s vision is not new /10 The catalyst for TaaS The first consumption based provided to government Promoting collaboration and information sharing Providing a complete networking, security and telecommunications solution PRE-2006 UNCONNECTED GOVERNMENT AGENCIES GSN Secure network linking government agencies 16 connected agencies Financially unsustainable one.govt Secure common platform First generation connectivity 50+ agencies Enabling more flexibility and better value Creating a modern and connected Government accelerate your ambition 9

10 Lower cost Economic and environmental sustainability Reduce risk Increase interoperability Improve innovation Improve performance Improve citizen experience Business outcomes Helping balance business outcomes with technology pressures Technology pressures Compliance Keeping pace with specialist talent Managing complexity User demands / mobility Fast paced evolution of technology Support of other shared Services

11 Agencies will gain access to the following levers to help digital transform TaaS delivers digital transformation through Technology modernisation, standardisation, abstraction, flexible utilisation Operations automation, self-service, best practice, specialisation sourcing Consumption on-demand, pay-as-you-consume, operational budget, vendor choice

12 Resulting in the next-generation of telecommunications New users New devices New applications and workloads Rapid location deployment Greater visibility Aggregation Operation Connectivity Communications Contact Centre Facility Security

13 Under The Hood

14 Site connectivity Personal connectivity PSTN and Access Services Functional elements Service connect connectivity Legacy connectivity Functional elements The new Government Network, or GNet, transporting all information and, and allowing greater collaboration and secure-information exchange

15 Secure internet Identity brokerage Application consumption Functional elements Application publishing Third party connectivity security Remote Access Services PKI Device Security Services Functional elements Legacy gateway service Security management Provides comprehensive security that enable and encourage collaboration

16 communications Unified communication Audio conferencing UC federation service Functional elements Meeting room Allows agencies to connect to the information and people they need in the way they want, including phone, mobile, video, , and internet communication

17 contact centre Contact channel IVR Functional elements Optimisation Provides customers with a seamless experience across all channels

18 Functional elements Aggregation Level 1 Helpdesk aggregation Agencies can focus on core business knowing their IT is being looked after by an external specialist

19 Remember when thinking of utilizing TaaS 1. Connect 2. Secure 3. Collaborate 1 Connectivity 2 Security 3 Collaborate

20 Who

21 Who do you talk to? Tower Service DDNZ Datacom Vodafone Spark Fujitsu Mobile Mentor Two Degrees CityLink SMX Aura Redshield Cogito Group Pty Ltd Agile Integration Service Aggregation Connectivity Communications Managed Security Contact Centre TaaS Aggregation ESN Aggregation GNet Site Connectivity Personal Connectivity (Mobile) PSTN Access & Calling Service Connect Legacy Connectivity ESN Connectivity GNet Carrier Connectivity Unified Comms Meeting Room Services (VC) Audio Conference Services UC Federation Services Secure Internet Application Consumption Application Publishing Third Party Connection Remote Access Device Security Authentication - Identity Brokerage Authentication - PKI Services Legacy Gateway Security Management Inbound Voice Routing, IVR, and Basic & Chat Call & Screen Recording Integrated Knowledgebase Stand Alone Workforce Management On Demand IVR On Demand Speech Survey On Demand Speech Analytics accelerate your ambition 21

22 TaaS better connected to greater choice Designed to be simple to consume, simple to implement reducing Management and operational challenges Look for partners that have an open approach to the they can deliver to ensure the best choice for your business Simple Open Greater choice Secure Visible A new approach to security, delivering all levels required to deliver a comprehensive approach to protect users, applications and data Builds into the model from the outset better visibility of your network, security and communications performance accelerate your ambition 22

23 How

24 What is the process? 1. Sign a standard confidentiality agreement so the suppliers lists of and costs can be released. You will need to lead agency at taas@dia.govt.nz 2. Select a vendor based on business need. This process, based on the vendors catalogues, is called the Secondary Procurement Process. 3. Sign a Memorandum of Understanding (MoU) with Internal Affairs as Lead Agency. This MoU sets out each party s rights and obligations. This provides the agency with the freedom to explore options with any provider of at any time. 4. Sign a Subscription Form (SF) with your chosen partner. accelerate your ambition 24

25 Last Thoughts

26 How does TaaS apply. Buildings, parks & public spaces Energy use improvement Mobile, City WiFi, LTE Improved roads, buses, trains, bikes, sea etc. Essential healthcare and social Police, fire, ambulance Economic community accelerate your ambition 26

27 A journey that requires fresh thinking Optimised Integrated Coordinated Basic Infrastructure readiness Operational readiness Organisational change Business alignment Network Communications Security Use cases SLA Change management Network management Skills and training Communications Governance Process Strategy Budget Sourcing Culture

28 Digital Transformation

29 Rodger Campbell Dimension Data NZ Limited