Enterprise GRC Implementation
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1 Enterprise GRC Implementation Our journey so far implementation observations and learning points Derek Walker Corporate Risk Manager National Grid 1
2 Introduction to National Grid One of the world s largest 100% listed utilities focused on regulated transmission and distribution activities in electricity and gas in the United Kingdom and the United States 2
3 Introduction to National Grid National Grid s principal UK businesses Electricity generators Gas producers and importers Regional electricity distribution networks National Grid Transmission UK Other regional gas distribution networks National Grid Gas Distribution UK Commercial and domestic customers 3
4 Introduction to National Grid National Grid UK 4
5 Introduction to National Grid National Grid s principal US businesses Electricity generators Gas producers and importers National Grid Transmission US National Grid Electricity Distribution US Other Electricity Transmission networks Other electricity/gas distribution networks Gas Transmission pipelines National Grid Gas Distribution US Commercial and domestic customers 5
6 Introduction to National Grid National Grid US 6
7 GRC Selection & Implementation Background National Grid conducted a review of governance, risk and compliance functions across the enterprise Broad consolidated review initiated to understand benefits of pulling together governance, risk and compliance Review included governance, risk and compliance: Processes Culture Information and data Systems Review found areas were fit-for-purpose Potential for improvement and closer integration 7
8 GRC Selection & Implementation Processes, information and systems review Conducted a wide review involving many GRC business departments within the enterprise (UK and US) The process-systems-information workstream looked at Current systems and data Products on the market which could support governance, risk and compliance processes independently Integrated egrc products Full procurement exercise Company organisational change Business programme change 8
9 GRC Implementation Sponsorship, ownership and governance Start-up of the GRC programme Ensure clear rationale understood at the top of the company Sponsorship Executive sponsor Formed Steering Group with sponsorship across the governance, risk and compliance groups benefiting from GRC including GRC business areas in planned future implementation Stages Group Audit and Risk Committees Ownership Steering Group nominated lead business SMEs within each of the business areas the Business Leads Governance Programme and project governance Business Leads, RSA Archer and IS Independent programme review and implementation assurance 9
10 GRC Implementation Objective Implement an integrated, company-wide, cost-effective GRC system capable of adequately managing information to meet our current and future risk, compliance and assurance requirements Configured GRC will Enable controlled data sharing and alignment Use common information single source of the truth Facilitate automated monitoring, action-tracking and reporting Help ensure that the Company is acting in accordance with its rules and controls 10
11 GRC Implementation Defining the implementation roadmap Strategy Roadmap exercise optimum start point for full future GRC configuration Start small and build from stable core Take account of final system configuration at the outset Start with the business areas which derive the greatest benefit from using the solutions Final roadmap influenced by business areas best able to support programme Strategy Roadmap produced with business SMEs and RSA Professional Services 11
12 GRC Implementation Defining the implementation roadmap 12
13 GRC Implementation Defining the implementation roadmap Roadmap an optimum balance of, starting small, and yet large enough business critical-mass to ensure visibility at the highest level justify the enterprise licence costs generating value generating speed-to-value Full project scope divided in two to reduce implementation risk (Stages 1 & 2) Sanction initially sought for Stage 1 as part of the full programme 13
14 We using many solutions of RSA Archer egrc Business Continuity Management Automate your approach to business continuity and disaster recovery planning, and enable rapid, effective crisis management in one solution. Audit Management Centrally manage the planning, prioritization, staffing, procedures and reporting of audits to increase collaboration and efficiency. Policy Management Centrally manage policies, map them to objectives and guidelines, and promote awareness to support a culture of corporate governance. Risk Management Identify risks to your business, evaluate them through online assessments and metrics, and respond with remediation or acceptance. Threat Management Track threats through a centralized early warning system to help prevent attacks before they affect your enterprise. Vendor Management Centralize vendor data, manage relationships, assess vendor risk, and ensure compliance with your policies and controls. Incident Management Report incidents and ethics violations, manage their escalation, track investigations and analyse resolutions. Compliance Management Document your control framework, assess design and operational effectiveness, and respond to policy and regulatory compliance issues. Enterprise Management Manage relationships and dependencies within your enterprise hierarchy and infrastructure to support GRC initiatives. 14
15 To support the GRC processes in the first stage of implementation Incident Management (Ethics) Corporate Risk Management Group Compliance IS Digital Risk & Security Information Records M ment US Regulatory Compliance US Network Strategy Policy Management Centrally manage policies, map them to objectives and guidelines, and promote awareness to support a culture of corporate governance Risk Management Identify and capture risks, evaluate them and respond with remediation or acceptance Compliance Management Document control framework and respond to policy and regulatory compliance issues Incident Management Report incidents and ethics violations, manage their escalation, track investigations and analyse resolution Threat Management Track threats through centralised warning to help ensure reduced impact on enterprise Enterprise Management Manage relationships and dependencies within hierarchy and infrastructure to support GRC initiatives. 15
16 GRC Implementation Original stages and phases Stage 1 Stage 2 Phase 1 Phase 2 Phase 3 Phase 4 Phase 5 Phase 6 Enterprise Management Risk Management Incident Management {Risk Management, IS DR&S, Ethics Case Management} Compliance Management Policy Management {Group Compliance, US Regulatory Compliance, IS DR&S} Policy Management {Information Records Management, IS DR&S} Issues Management Policy Management {IS DR&S, Regulatory Support & Reporting, US Controls and Governance} Audit Management and extending Stage 1 solutions {Project Management and Construction (UK, US)} Threat Management and extending Stage 1 solutions {Global Security, Group Finance and Controls, IS DR&S} 16
17 Targeted Benefits Risk Management Improved review and change-tracking capability Improved ease of data entry Closer integration with other assurance-related processes 17
18 Targeted Benefits Group Compliance Help ensure consistent adherence to the corporate Compliance Management Procedure Enable more efficient and timely Compliance reporting and resolution actions Promote improved compliance information to enable the more effective monitoring and challenging of controls Reduce the compliance management administrative burden Increase transparency of ownership and traceability of controls across the enterprise 18
19 Targeted Benefits US Regulatory Compliance Provide a central database for managing and tracking regulatory requirements Centralise action tracking for issues management reducing administrative burden Provide automated workflows across the organisation Link identified risks and internal audit findings to associated compliance action plans Provide dashboard reports to aid both executive and business oversight of compliance obligations and corrective action plans 19
20 Targeted Benefits Ethics and Compliance Office Provide a more timely and efficient reporting mechanism Reduction of administrative burden Improved collaboration on more complex cases/ incidents Opportunity for further flexibility and adaptability to changing business needs and requirements 20
21 Targeted Benefits US Network Strategy - Regulatory Support & Reporting Single repository of compliance documentation Enhanced transparency and ownership of compliance requirements Improved compliance reporting Reduced risk of non-compliance with standards 21
22 Learning points from our implementation experience so far Know your organisation s hierarchy Need for business collaboration and potential compromise on shared solutions Significant effort and time required from Business SMEs Business priorities will change Business areas may not have the same GRC process maturity Enterprise GRC implementation is not the panacea to resolve organisational process challenges alone Potential for integrated reporting is a step on path towards improved assurance-community interactions but not the sole enabler Allow time to get through the governance and procurement processes 22
23 Thank you
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