Cornerstone of downtown; Gateway to the state

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1 Paving the information highway Building public trust through reliable communications Brian Manthey Communications Officer Marquette Interchange Team Wisconsin Department of Transportation September 12, 2005

2 Cornerstone of downtown; Gateway to the state Downtown Milwaukee relies on the Marquette Interchange 75,000 downtown residents 1.1 million residents in total market area Almost 4,300 private downtown businesses 121,600 private jobs 7 million visitors to downtown festivals & attractions Wisconsin relies on the Marquette Interchange Access to 37% of state s jobs and population in southeastern Wisconsin Access to another 24% of state s jobs and population in eastern counties Key tourism access to Door County, Green Bay, and NE Wisconsin

3

4 History of the Marquette Interchange (1952-Present) 1952: A north-south/east-west freeway with an interchange is proposed southeast of the Marquette University campus 1968: The Marquette Interchange is dedicated and opens to traffic on Dec. 23 rd 1972: Second proposed freeway and interchange north of downtown is demapped due to freeway opposition 1992: Accelerated deterioration and traffic safety issues lead to recommendation to rebuild the interchange 2002: Preliminary plans for the redesign of the Marquette Interchange complete 2004: Construction begins on $810 Million redesign of the interchange

5 What are the problems? Structure deterioration Crash rates are high Traffic congestion

6 Project Goal: Redesign and rebuild the Marquette Interchange Reconstruction project addresses needs for the community and the state, with an overall budget of $810 million and construction from 2004 to 2008

7 TRUST Building a foundation for success Trust is: built and maintained by many small actions over time; taking someone at their word and expressing a belief they will follow through in all they promised.

8 TRUST Identify and empower stakeholders Business community. Find a way to keep Milwaukee open for business while rebuilding the interchange Use existing voices within the business community Neighborhood communities. Traditional neighborhoods Schools Marquette, MSOE, MPS Contract with existing voices Political contact Driving public Commuters Occasional visitors Tourists

9 CHALLENGE Keep downtown open for business Action plan Utilize the best available ITS and communications tools to reinforce message, deliver on promises and build public trust Maintain access to downtown from alternate ramp locations when necessary Maintain two lanes from all directions (EB, WB, SB, NB) in peak periods Beth Nicols Downtown Business Association

10 Challenge Motorists safety and peace of mind Special emphasis on work zone safety in conjunction with Milwaukee Co Sheriff Traffic response units to clear incidents quickly Regular traffic control inspections

11 Action Utilize real-time info and safety elements Traffic Operation Center (TOC) Milwaukee County Sheriff Update traffic cams and traffic detection tools 24/7 Operations began July 1 Milwaukee County Sheriff s Office Freeway Service Patrols One vehicle/deputy each shift operating 24/6 (off Sunday)

12 Action: ITS signage both from TOC and contractors VMS, CMS and trailblazing signage Variable Message Signs (VMS) Changeable Message Signs Trailblazing signage

13 Action ITS Interactive web site based on construction schedule Map-It Tool Route planning generated by using construction schedule. Traffic Information Map Includes TOC generated realtime performance data, alerts, and traffic-cam photos. TrafficBug Icon can be installed on computer toolbar; flashes when alerts occur within user s selected routes

14 MCHANGE.ORG TOUR =>

15 No good deed goes unpunished Milwaukee Journal Sentinel Headlines

16 The headline that hasn t appeared Milwaukee Journal Sentinel Project Web site fails Information unreliable

17 Other traffic mitigation efforts Up-to-date Get Around Guide

18 Other traffic mitigation efforts Media communications

19 Other traffic mitigation efforts Alternate Routes and alternate modes Enhance transit options Local bus routes Freeway & festival flyers Project hotline Updated message for shortterm closures Improve alternate routes Realign intersections Adjust traffic signal timing Adjust parking

20 Results - mchange.org delivers as promised Over 31 million hits since October Usage spikes at key points of the project Visits recorded from all 50 states and all Canadian Provinces Business have linked to Map-it directions

21 RESULT Minimal average increase in travel times Milwaukee-area travel times Travel times as of 4:01:35 PM (CDT) Wed., May. 4, 2005 Times in parentheses are free-flow (normal) travel times. I-43 NB Downtown - Brown Deer Rd. 11:00 minutes (11 min) No delay I-43 SB Capitol Dr. - Downtown 8:32 minutes (4 min) +4:32 I-43 SB Brown Deer Rd. - Downtown 14:58 minutes (10 min) +4:58 I-894 EB Hale - Mitchell 5:29 minutes (6 min) No delay I-894 WB Hale - Zoo 4:35 minutes (4 min) +0:35 I-94 EB Moorland Rd. - Zoo 7:43 minutes (3 min) +4:43 I-94 EB Hwy 16 - Zoo 22:21 minutes (10 min) +12:21 I-94 EB Moorland Rd. - Downtown 12:51 minutes (10 min) +2:51 I-94 NB 7 Mile Rd. - Layton Ave. 7:01 minutes (7 min) +0:01 I-94 NB Layton Ave. - Downtown 6:38 minutes (6 min) +0:38 US45 SB Hwy Q - Zoo 19:33 minutes (15 min) +4:33 US45 SB Good Hope Rd. - Zoo 15:47 minutes (9 min) +6:47

22 RESULT Downtown has stayed open for business Wells Street Bridge demolition on December 10, 2004 (Friday night) required complete closure of I-43 Despite closure, at least 22,000 downtown arts, entertainment and Milwaukee Bucks customers got home safely Media reports and mchange.org were key tools to keep motorists informed about the event Public confidence in the management of the project soared

23 Wrap-up Trust is built and maintained through many small actions over time. Embrace the idea of public trust as the foundation of project success. Identify and empower stakeholders early in the process. Commit to technology and ideas that produces reliable communications and fosters public trust.

24 Intelligent Trust-building Traffic Systems

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