How to measure your SOC efficiency: the Devil is in details
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1 How to measure your SOC efficiency: the Devil is in details SOC Forum wayray.com
2 2 #whoami Mona Arkhipova CSO/CIO at WayRay Past: Unit manager of infrastructure security and monitoring at Arconis, Lead information security expert and United monitoring team manager at QIWI group, Security Analyst at General Electric, independent security consultant for fintech startups. *nix and network administrator as a background 11+ years experience in IT and 7+ of that in IT security
3 3 Security (and SecOPS) Basics Objects Source code Documentation Patents Data Services Systems Reputation Interests Business owners Patent owners Customers, clients, partners Employees Law Society Threats Hackers Insiders Regulation authorities Disasters Competitors and partners
4 Silver Bullet solutions
5 5 Working not as expected Gather references, mostly from hands-on specialists Try to pilot on large amount of various data Performance testing under overload There s no silver bullet
6 6 What s about free solutions? Small/Mid Good point to start if your production would stay the same size May be supported by IT (most) processes may be easily changed Mid/Large Also good point to start if you don t have compliance requirements on retention And if you have enough resources for internal development Calculate solution cost on different lifecycle stages
7 7 Enterprise solutions Support response speed (please tell me about issues with critical severity) Patching speed (scan your hypersecure vendor s appliance) Amount of experts on solution at market Professional services costs Does the solution needed or may be applied only for security team tasks?
8 8 Total Cost of Ownership (TCO) Hardware/Software Operations cost Server requirements Infrastructure (may include electricity) Network requirements Personnel (IT, Security) and trainings Workstations requirements Performance issues cost Deployment and integration Outage/downtime and other failures cost Licenses cost Backup/Recovery (DRP) Warranties Change management Vulnerability risks Security issues risk cost Lifecycle risks (upgrades, patches, licensing) Audit costs A long time ago in a galaxy far, far away: Replacement, Scalability and Decommissioning
9 9 (Epic) Solution fails Look for enhancements Recheck the covered scopes Solution criticality to your daily operations Calculate TCO for current solution Calculate average TCO for planned solution Plan changes or replacement
10 Personnel
11 11 Security meets IT: processes Inventory Initial setup Hardening/post-install Monitoring/incidents handling Access management In-depth knowledge of services/networks Awareness and user help Win-win deployments (share your tools!) Many security things may be a part of IT processes
12 12 Security-related KPIs best practices vs real-life Processes check results ISO 27001/002 controls Penetration test results Incidents cost Major incidents count Security-related downtimes Implementation/upgrade duration Patching speed Incidents per some time
13 13 Not only performance Clear processes on load/tasks Clear ways to change position (management/technical) Rotation or internship programs Do not divide operations and architecture Step-down practice for all levels Skip-level or any other ways to gather feedback on key players Mentorship!
14 Testing
15 15 Penetration testing Most popular Limited systems scope and attack vectors Single vendor (team, specialist, etc.) Well-known scenarios (oh, that scanners again!) Approved testing windows Whitelisting as a requirement This is for compliance Lack of coverage Ok, you may show real attackers your compliance certificate and penetration testing issue remediation
16 16 Red team vs. Blue team Good for large systems Full coverage of internals Scope is related to all security and awareness processes (not only IT systems) Greatest way to test your team and tools Safe way to get a real incident and apply appropriate mitigations Cons Price DoS and urgent changes Urgent reinstall All employees are the target too IT security team overload 24x7 attacks
17 15 Common external testing mistakes Same team/vendor/etc every year Scenarios recheck Blind spots staying uncovered Continuous measurements of tools performance Deep root cause analysis not performed in many cases We ve got disappointed in tools but we would stay on them for some reasons (hello, legacy?) What s about internal tests for non-tech employees?
18 16 Thank you! Mona Arkhipova Chief Security Officer/Chief Information Officer wayray.com
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