` 2017 CloudEndure 1

Transcription

1 ` 2017 CloudEndure 1

2 Table of Contents Executive Summary... 3 Production Machines in the Organization... 4 Production Machines Using Disaster Recovery... 5 Workloads Primarily Covered by Disaster Recovery... 6 Current Approaches to Disaster Recovery... 7 Disaster Recovery Technology... 8 Disaster Recovery Site Infrastructure... 9 Service Availability Goals Meeting Service Availability Goals Last Downtime Event Recovery Point Objective Recovery Time Objective Meeting RPO and RTO Goals How Often Do You Conduct Disaster Recovery Drills? Top Risks to Service Availability Who Is Responsible for Disaster Recovery? Hours Invested in Disaster Recovery per Week Estimated Annual Cost of Backup/DR Estimated Cost per Day of Downtime Current Satisfaction With Disaster Recovery Solutions Respondent Demographics: Annual Company Revenue Respondent Demographics Table of Figures About CloudEndure CloudEndure 2

3 Executive Summary CloudEndure s fourth annual Disaster Recovery Survey Report reviews the challenges and best practices of companies using or looking to implement disaster recovery. The results are based on responses from over 270 IT professionals from around the world, collected through an online survey conducted in March Key findings from this year s survey include: Over 60% of the enterprises surveyed and 44% of all the companies surveyed use disaster recovery for at least half of their production machines. Only 20% of companies currently use a disaster recovery solution that provides Continuous Data Protection, which means 80% of companies are at high-risk of data loss. More than 50% of all companies surveyed use a public cloud for their disaster recovery target site, while only 17% use physical machines and 27% use private clouds. Service availability goals continue to rise. This year, 22% of companies and 28% of enterprises aim for five-nines (99.999%) availability or higher. Only 13% of companies manage to do monthly disaster recovery drills and 31% conduct drills a few times a year. Surprisingly, 10% of companies admit that they never conduct disaster recovery drills. Human errors remain the top cause of downtime. Almost half (43%) of enterprises estimate that downtime costs their organization over $1 million per day CloudEndure 3

4 Production Machines in the Organization More than half (53%) of survey respondents have over 100 production machines throughout their organization with 23% reporting over 1,000 production machines. The remaining respondents have 100 or fewer production machines, including 13% with less than % 11% 11% 11% 22% 8% 23% < ,000 1,000+ Figure 1: Number of production machines in the organization 2017 CloudEndure 4

5 Production Machines Using Disaster Recovery Over 60% of enterprises use disaster recovery for at least half of their organization s production machines with 21% utilizing disaster recovery for ALL of their production machines. 45% 39% All Enterprise Among all the companies surveyed (enterprises as well as small and medium-sized businesses), 44% use disaster recovery for at least half of their production machines and 14% use disaster recovery on ALL of their machines. 10% 0% 12% 16% 16% 10% 8% 8% 14% 21% 0% 1-50% 51-70% 71-90% 91-99% 100% Figure 2: Percentage of production machines using disaster recovery today 2017 CloudEndure 5

6 Workloads Primarily Covered by Disaster Recovery Survey respondents reported a wide range of primary workloads covered by disaster recovery, but databases (26%) were the most common. Application Test/Dev 6% Business Analytics 5% ecommerce 2% The top four workloads databases, file servers, custom business applications, and comprise over half (54%) of the production servers covered by disaster recovery. Website 6% ERP 6% CRM 7% Web Apps 7% Database 26% File Server 12% Directory Services 7% 8% Custom Business Application 8% Figure 3: Workloads primarily covered by disaster recovery 2017 CloudEndure 6

7 Current Approaches to Disaster Recovery The majority (60%) of survey respondents from companies of all sizes use self-maintained disaster recovery whether it s with third-party tools (41%) or without them (19%). The remaining options are split fairly evenly between traditional disaster recovery providers (15%) and Disaster Recovery as a Service (17%). However, 8% of survey respondents from companies of all sizes don t have any disaster recovery solution. 15% 23% Traditional DR provider (e.g. IBM, Sungard) 17% 19% Disaster Recovery as a Service (DRaaS) 41% 36% Self-maintained DR using thirdparty tools 19% 19% Self-maintained DR without thirdparty tools 8% All Enterprise 4% We don't have a DR solution Figure 4: Current approaches to disaster recovery 2017 CloudEndure 7

8 Disaster Recovery Technology The different disaster recovery technologies used by survey respondents are split quite evenly. Remote backup (22%) and periodic snapshots (22%) are the most common. Hourly snapshots 16% Remote backup 22% Hourly snapshots (16%) are the leastutilized of disaster recovery technologies reported. Continuous data protection (CDP) 20% Local backup 20% Periodic snapshots 22% Figure 5: Different disaster recovery technologies 2017 CloudEndure 8

9 Disaster Recovery Site Infrastructure The public cloud continues to be the most popular disaster recovery site, with 56% of companies using the public cloud. Amazon Web Services VMware vsphere 21% 25% Only 17% of companies use physical machines and 27% choose private clouds as their disaster recovery sites. Physical Machines Microsoft Azure Google Cloud Platform 15% 12% 9% Microsoft Hyper-V 8% Physical 17% IBM Softlayer VMware vcloud Air 4% 4% Private 27% Public 56% Other 1% Figure 6: Disaster recovery site infrastructures 2017 CloudEndure 9

10 Service Availability Goals The vast majority (73%) of companies surveyed expect service availability of 99.9% or better ( three-nines ). 28% 22% 22% 21% All Enterprise Over a quarter (28%) of enterprises expect the highest level of service availability % ( five-nines ) or better. 15% 15% 13% 16% 10% 7% 4% 0% 7% 5% 7% 3% 3% 3% % or above 99.99% 99.95% 99.9% 99.8% 99.5% 99% < 99% No defined goal Figure 7: Service availability goals 2017 CloudEndure 10

11 Meeting Service Availability Goals Only 37% of survey respondents meet their service availability goals consistently, confirming the difficulty of organizations to maintain high availability. 37% 41% 54% 43% All Enterprise Enterprises seem to struggle even more than smaller companies with meeting their service availability goals, with 11% admitting to meeting their goals some of the time (as opposed to 8% of all companies) and 5% reporting that they are unable to meet their goals (as opposed to 1% of all companies). Meet our goals consistently Meet our goals most of the time 8% 11% Meet our goals some of the time 1% 5% Unable to meet our goals Figure 8: Meeting service availability goals 2017 CloudEndure 11

12 Last Downtime Event The vast majority (71%) of respondents experienced downtime in the past 12 months, with 19% reporting outages in the past month. 22% 14% 16% 23% 9% 10% 6% Week Month 3 months 6 months Year More than a year Never Figure 9: Last downtime event 2017 CloudEndure 12

13 Recovery Point Objective One-third (33%) of this year s survey respondents report Recovery Point Objectives (RPOs) of under 5 minutes. 26% A surprising 29% report RPOs of more than 1 hour and 10% admit to not knowing what their RPOs are. 17% 18% 12% 11% 10% 4% 3% Zero < 1 minute 1-5 minutes 6-59 mins 1-6 hours 7-24 hours > 1 Day Don't know Figure 10: Recovery point objectives 2017 CloudEndure 13

14 Recovery Time Objective Just 11% of survey respondents have an RTO of 5 minutes or less. An even higher number than that 14% report an RTO of more than 24 hours, and 15% have an RTO of 7-24 hours. A particularly surprising statistic is that 21% of respondents admit not knowing what their RTO is twice the amount of those who don t know what their RPO is. 4% 7% 6% 6% 15% 14% 21% 0% Zero < 1 minute 1-5 minutes 6-59 mins 1-6 hours 7-24 hours > 1 Day Don't know Figure 11: Recovery time objectives 2017 CloudEndure 14

15 Meeting RPO and RTO Goals Less than half (41%) of the organizations surveyed meet their Recovery Point Objective (RPO) consistently. 41% 43% 45% 34% All Enterprise 11% 14% 2% 9% Meet our goals consistently Meet our goals most of the time Meet our goals some of the time Unable to meet our goals Figure 12: Meeting RPO goals Even fewer (39%) meet their Recovery Time Objective (RTO) consistently. 39% 43% 43% 37% All Enterprise 16% 11% 3% 9% Meet our goals consistently Meet our goals most of the time Meet our goals some of the time Unable to meet our goals Figure 13: Meeting RTO goals 2017 CloudEndure 15

16 How Often Do You Conduct Disaster Recovery Drills? The majority of survey respondents (79%) conduct disaster recovery drills at least once a year. While 13% conduct drills once a month, 10% admit to never running these tests. 31% 35% 13% 11% 10% At least once a month A few times a year At least once a year Every few years Never Figure 14: Frequency of disaster recovery drills 2017 CloudEndure 16

17 Top Risks to Service Availability Human error (23%) remains the top risk to system availability, as it was in 2016, followed by: Network failures (17%) External threats (13%) Cloud provider downtime (12%) Human errors Network failures External threats (e.g. hacking, denial of service attack) Cloud provider downtime 13% 12% 17% 23% Application bugs 10% Storage failures 10% Power failures 9% Application scalability limitations 7% Figure 15: The top risks to service availability 2017 CloudEndure 17

18 Who Is Responsible for Disaster Recovery? In the majority of businesses (62%) and enterprises (49%), the IT department is responsible for disaster recovery processes and management. 62% 49% All Enterprise A third (33%) of enterprises now report having a dedicated disaster recovery / business continuity team, while only 12% of companies (of all sizes) have a dedicated team. 19% 15% 12% 33% 5% 3% 2% 0% IT Cloud Ops DR/BC Backup Other Figure 16: Who is responsible for DR? 2017 CloudEndure 18

19 Hours Invested in Disaster Recovery per Week It is most common for enterprise respondents (39%) to invest over 10 man-hours per week in disaster recovery. But for companies overall, the most common response (32%) is 2-5 man-hours per week. 28% 26% 32% All Enterprise 23% 39% Over a quarter of companies (28%) report getting by with less than 1 manhour per week. 6% 3% 10% 19% 16% None Less than 1 hour 2-5 hours 5-10 hours More than 10 hours Figure 17: Hours invested in DR per week 2017 CloudEndure 19

20 Estimated Annual Cost of Backup/DR Enterprises spend much more on backup/disaster recovery than smaller companies. Almost half (42%) spend at least $500K, with 25% spending over $1 million per year, including internal resources as well as acquired products and services. 18% 30% 21% 18% 17% 14% 13% All Enterprise 17% 25% For all companies, 33% spend over $50K, 18% spend between $10K - $50K, and 30% spend between $1K - $10K per year. 0% 8% 9% 4% 6% < $1K $1-10K $10-50K $51-100K $ K $501-1,000K $1,000K+ Figure 18: Estimated annual cost of backup/dr 2017 CloudEndure 20

21 Estimated Cost per Day of Downtime Forty-three (43%) of enterprise respondents estimate that a day of downtime would cost them over $1 million. Among companies of all sizes, 36% estimate downtime costs to be between $10K - $100K per day. The cost references lost revenue and productivity, as well as other consequences of downtime. All Enterprise 23% 16% 16% 11% 11% 4% 20% 14% 10% 11% 4% 7% 12% 43% < $1K $1-10K $10-50K $51-100K $ K $501-1,000K $1,000K+ Figure 19: Estimated cost per day of downtime 2017 CloudEndure 21

22 Current Satisfaction With Disaster Recovery Solutions Despite the fact that only 37% of survey respondents report meeting their service availability goals consistently, 64% say they are very satisfied with their disaster recovery solutions overall. Not satisfied 10% Somewhat satisfied 26% Very satisfied 64% Figure 20: Are you satisfied with your DR solutions? 2017 CloudEndure 22

23 Respondent Demographics: Annual Company Revenue Twenty (20%) of respondents work at companies with annual revenues of over $1B, 54% work at companies with annual revenues of between $10M - $1B, and 27% work at companies with less than $10M in annual revenues. 27% 20% 15% 19% 20% < $10M $10-$50m $50-$100m $100m-$1B > $1B Figure 21: Annual company revenue of respondents 2017 CloudEndure 23

24 Respondent Demographics Over half (54%) of this year s respondents are responsible for IT (an increase from last year s 34%). The next most common job responsibility was cloud operations and architecture at 17%. Compliance 3% Application Development 5% DR / BC 6% Network 3% Dev Ops 9% Cloud (Operations, Architecture etc.) 17% Database 2% IT 54% Risk Management 1% Figure 22: Job responsibility Over a third (38%) of this year s respondents hold C-level, VP, Department Head, or Director positions. Forty-two (42%) hold Manager, Supervisor, or Team Leader positions while 20% are team members. C-level 9% Supervisor 4% VP 7% Team Leader 16% Department Head 4% Manager 22% Team Member 20% Director 18% Figure 23: Position in the organization 2017 CloudEndure 24

25 Table of Figures Figure 1: Number of production machines in the organization... 4 Figure 2: Percentage of production machines using disaster recovery today... 5 Figure 3: Workloads primarily covered by disaster recovery... 6 Figure 4: Current approaches to disaster recovery... 7 Figure 5: Different disaster recovery technologies... 8 Figure 6: Disaster recovery site infrastructures... 9 Figure 7: Service availability goals Figure 8: Meeting service availability goals Figure 9: Last downtime event Figure 10: Recovery point objectives Figure 11: Recovery time objectives Figure 12: Meeting RPO goals Figure 13: Meeting RTO goals Figure 14: Frequency of disaster recovery drills Figure 15: The top risks to service availability Figure 16: Who is responsible for DR? Figure 17: Hours invested in DR per week Figure 18: Estimated annual cost of backup/dr Figure 19: Estimated cost per day of downtime Figure 20: Are you satisfied with your DR solutions? Figure 21: Annual company revenue of respondents Figure 22: Job responsibility Figure 23: Position in the organization CloudEndure 25

26 About CloudEndure Business as Usual. Always. CloudEndure provides Disaster Recovery and Live Migration for any application, allowing companies to mobilize entire applications with their data to and across clouds with near-zero downtime and no data loss. CloudEndure enables truly consistent, block-level, real-time replication using continuous data protection (CDP). Founded in 2012, CloudEndure s Cloud Workload Mobility technology creates an exact copy of the entire application at an alternative cloud location at the touch of a button, within minutes, and with the latest data. CloudEndure supports physical, virtualized or cloud-based applications as the source and Amazon Web Services (AWS), Google Cloud Platform (GCP), Microsoft Azure, OpenStack, and Oracle Cloud as target cloud locations. For more information, visit CloudEndure 26