Application of ICT in Incident Management

Transcription

1 2017/EPWG/SDMOF/008 Thematic Session 1.2 Application of ICT in Incident Management Submitted by: Singapore 11 th Senior Disaster Management Officials Forum Vinh City, Viet Nam September 2017

2 Vinh city, Nghe An Province, Vietnam, September, 21-22, 2017 Application of ICT in Incident Management COL Kadir Maideen Bin Mohamed Director National Service Training Institute Singapore Civil Defence Force

3 Scope Introduction Major Civil Emergencies in Singapore Involvement in International DM Scene Considerations in Information Management during Crisis Deployment of main ICT Systems for Incident Management Challenges in Technological Implementations Conclusion

4 About Singapore Civil Defence Force (SCDF) Provide fire-fighting, rescue and emergency ambulance services Mitigate hazardous materials incidents Formulate, implement and enforce regulations on fire safety and civil defence shelter matters Three-tier command structure: HQ SCDF, 4 territorial CD Divisions, and the ground units comprising fire stations / fire posts Incident Manager for Civil Emergencies

5 Threats We Face Security - more lethal and varied terrorist attacks, vulnerability to transnational crime & drug trafficking Environmental & Health - regional haze situation, global pandemics Social - risks social cohesion given our diverse population and permeable borders Safety - Man-made disasters causing loss of lives & properties

6 Major Civil Emergencies Sudden incidents involving actual or potential loss of lives or damage to property on a large scale requiring multi-agencies efforts or which may pose grave implications on a domestic, diplomatic or political level

7 Key Scenarios of Major Civil Emergencies in Singapore Major fires Collapsed buildings and structures Major Transport incidents HaMat incidents Chemical, Biological, Radiological, Explosives (CBRE) related terrorist acts

8 Involvement in International Disaster Management Scene Deployment to overseas rescue missions since 1990 (e.g. Apr 2015 Nepal earthquake, Mar 2011 Japan earthquake, Feb 2011 Christchurch earthquake, May 2008 Sichuan earthquake, May 2006 Central Java earthquake, Oct 2005 Muzaffarabad earthquake, Dec 2004 Tsunami in Phuket & Aceh)

9 Main considerations in Crisis Information Management Effective Comms to Crisis Managers Provision of early situation picture Multi-agency Involvement Need for interoperable systems SCDF ICT systems Unexpected & Prolonged Operations People management & equip with alternate telecomms means (wireless / cable) & independent power supply

10 Need for Interoperability Interoperability ensures agencies able to communicate and speak the same Language Need to move beyond Interoperability A common language, data sets & symbols, and templates for reporting amongst the various agencies will improve incident management.

11 Provide Effective Situation Picture to Crisis Managers early Where possible, emergency incidents should be managed on site or close by to it Mobile command posts ready for deployment with the emergency responders Emergency authorities involved in consequence management should be aptly represented, round the clock, at the incident site. This will facilitate discussion, coordination and swift decisionmaking

12 Unexpected and Prolonged Ops Be equipped with alternate telecommunications means and independent power supply Secured Mobile Radio Network Start with Wireless. Switch to or Supplement with cabled means Mobile Data Terminal Portable Microwave Transmission

13 Principles of Support Planning, Provision & Co-ordination must be done during peacetime, not just before the emergency to minimise disruption Provision of multiple means as usual telecoms infrastructure and networks maybe disabled Use of privately owned resources to reduce reliance on public networks

14 Deployment of Main ICT systems for Incident Management Pre-Incident Planning and Preparation Recovery Incident Management Cycle Initial Response Ops Civil Emergency (CE) Enhanced Response Response

15 Operations Terrain Mapping (OTM) Allows keying in, storage, searching of critical installations information Facilitates demographic profiling Wirelessly accessed, to aid in command and control of incidents

16 Crisis Information Management System (CIMS) Strategic decision support system to facilitate management of incident information and command decisions Wirelessly accessed

17 HazMat Transportation Vehicle Tracking System (HTVTS) Real live tracking of all local and foreign Hazmat vehicles carrying bulk petroleum, flammable matters, and toxics in Singapore Utilises GPS, GPRS and RFID technology 24x7 Monitoring at HQ SCDF Ability to immobilise errant vehicles

18 Sensitive Security Materials (SSM) Data Hub SSM refers to non-traditional sources of materials that may be exploited for subversive use, e.g. toxic industrial chemicals, explosives and precursors, biological agents, radioactive materials, poisons & flammable materials Integrated SSM data hub provides information from various domestic agencies Provides situational picture, risk analysis and security control on SSM landscape

19 ACES Advanced C3 Emergency System Main Command & Control System of SCDF Modular concept & features including: Real-time mobile Video Transmission Dynamic Routing using Live Traffic info Emergency Ambulance Dispatching and Monitoring

20 HazMat Incident Management System (HIMS) Near real time transmission of sensor information for generation of Hazmat plume using GPS and 3G technology on GIS map Aid management of HazMat incident by providing SCDF with comprehensive CBRE resources by linking up various databases and a search engine

21 Trunked Radio System (TRS) Common communications platform Supports both data & voice communication Provides private & secured network for communications between Control Room, Commanders and ground responders

22 Satellite Comms Equip SCDF with broadband satellite communication means Capable of streaming live broadcast quality video from incident site within 45 minutes upon activation HQ SCDF Satellite Portable Terminal 1

23 Automatic Recall and Mobilisation System (ARMS) The system facilitates HQ SCDF/Division HQ/ Fire Stations to conduct their recall and mobilisation of personnel, with the following functions: Systematic method of Recalling of personnel via mobile phone, fixed line phone, SMS Attendance taking of recalled personnel both at HQ and at Site Generate various recall and mobilisation reports

24 Public Warning System Island-wide warning system Sirens at strategic points in Singapore Emergency or in major peacetime incidents Provides warning to the populace Alarm : sounded when air raid is imminent All Clear : sounded when threat is over Important Message : sounded when populace is to be alerted to an important broadcast on radio

25 Emergency Broadcast System (EBS) Capable of over riding domestic Broadcaster s free-to- air radio and television programs Allow broadcasting of emergency advisory to populace

26 Challenges in Technological Implementations Funding Building costeffective solution architectures with limited tech funds Change Management Need for systems to meet evolving operational needs & customers expectations Technology Obsolescence Overcoming short lifespan of system hardware/software SCDF ICT Systems People Management ICT systems are only as good as the people using it

27 Conclusion Technology is a critical enabler for Incident Management The journey is not a straightforward one, and begins with investments to bring up IT literacy of people and developing domestic-level infrastructure. With all these in place, comes increased demands for ICT deployment in operations

28 Thank You