Aim high: Ellucian Cloud Services. Scalable, cost effective, and secure.
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1 Aim high: Ellucian Cloud Services Scalable, cost effective, and secure.
2 Lift your business with Ellucian Cloud Services. Tight budgets. Limited IT resources. Growing security threats. More and more higher education institutions faced with these challenges are looking up for answers. Cloud computing is transforming the way higher education institutions store and share information. Moving your systems and data to the cloud is a smart way to focus your resources on what you do best. Shift the responsibility of managing your IT infrastructure and running a software-as-a-service (SaaS) environment to people who do it best. This move pays off in cost savings, improved performance, and heightened security. You save because you don t have to invest in hardware or software or the resources to maintain them. You improve efficiency because we handle all the backups and upgrades, reducing downtime. And, you deliver better services because your IT staff is free to focus on business-critical priorities. It s reliable and secure. Which means current, updated information and fewer security breaches or data loss because your data is stored on secure servers and managed by skilled experts. And, it s easy to access. In fact, in a recent CDW survey, 43 percent of higher education institutions said they were implementing or maintaining a cloud-computing environment for their school. 1 Ellucian Cloud Services provides a scalable, cost effective, and secure environment for managing your data. We handle the infrastructure and data so you can focus your IT resources on strategic priorities. Plus, you can choose the level of service that meets your needs: Software-as-a-Service (SaaS) we host your software and all associated data in the cloud (services include infrastructure, platform, and recovery) Ellucian Application Hosting Services we provide the technical infrastructure and support to install, operate, and maintain your digital campus in the cloud Ellucian Application Management Services we handle the day-to-day management of your application, operating system, and database environments in the cloud 1. CDW s 2013 State of the Cloud Report, February 11, 2013.
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4 Shift the burden. Reduce the risk. Keep the control. Keeping your mission-critical applications at peak performance demands diligence and specialized expertise. For the past 40 years, we ve been focused solely on higher education. We ve spent more than a decade managing more than 100 client enterprise resource planning (ERP) environments just like yours. That expertise, singular focus, and experience means that we ll help you maintain control over your system without getting mired in the details. To further enhance your system s overall performance and security, we ve partnered with Dimension Data, a recognized global IT service provider and leader in cloud infrastructure solutions. Dimension Data offers a single, global cloud platform based on best-of-breed technologies from Cisco, VMware, EMC, and VCE, along with thousands of professionals to stand behind our solution. As a result, the Ellucian Cloud delivers unmatched control and security, freeing you to focus on your core business and strategic initiatives. Ellucian Cloud Services is an efficient, secure, and scalable solution that helps you deliver information consistently, lower administrative costs, and ease the burden of systems upgrades.
5 Ellucian Cloud Services offer: Capability: Faster access to new technologies Capacity: The flexibility to scale technology assets quickly Cost: The ability to reduce capital expenditures by eliminating on-premise hardware and relying on a predictable cost model Control: A more secure, more stable, and more available technology environment While the word nimble has been used to death, hosting makes us more nimble, because we ve been able to accomplish a lot more, a lot faster, than if we d been doing it on our own. Jon McClintock, Director of Administrative Computing, Otterbein University
6 Savings. Security. Simplicity. Savvy business leaders are using it as an engine for growth and maintaining a competitive edge. By removing typical IT constraints such as long lead times for infrastructure improvements, limited resources for maintenance, and incompatibilities between systems and tools cloud computing frees businesses to focus on business strategy and innovation. INFRASTRUCTURE FLAGGING INCIDENT RESPONSE TEAMS FIREWALLS YOUR DATA ROLE-BASED PERMISSIONS INTRUSION DETECTION ENCRYPTION APPLICATION Customers who deploy their applications in the cloud typically derive two to four times the value of every dollar they spend.12 When you move to the Ellucian Cloud, your data is backed up continually for iron-clad security and more complete disaster recovery. It s saved to multiple locations in order to avoid service disruption such as severe weather. And it s protected by a layered security approach that includes physical, infrastructure, and applications. SERVER CAGES CAMERAS ARMED GUARDS PHYSICAL Upgrades are delivered via the web so you re always working with current functionality. That means your IT team can focus on mission-critical campus business rather than hardware management and system updates. 2. Average based on analysis of Ellucian customer ROI.
7 Benefits: What users have to say13 61% report reduced security risks 60% report reduced operating costs 59% report increased speed of deployment 55% report increased resource availability 48% report reduced capital expense 3. Cloud Services Research, ISURUS Market Research and Consulting, July 6, 2012.
8 We make migration easy. We ll work with you before, during, and after you transition from your current hosting location to thecloud to make sure your migration is seamless and effective. 10 steps to the cloud 1 Choose the most appropriate time to migrate based on your academic calendar 2 Define tasks and set project timeline 3 Deploy the applications in the cloud 4 Transfer data from previous location to the cloud 5 Test data and integrations 6 Set up monitoring and ticketing operations 7 Validate and test disaster recovery and back up 8 Go live 9 Collect and monitor feedback (ongoing) 10 Make adjustments to further program success
9 Case Studies From tactical to visionary This private liberal arts institution began a complete transformation of their IT department when they moved their application management to the Ellucian Cloud. They implemented Banner by Ellucian, and rather than hire a dedicated staff to manage it, they chose to outsource. CIO Joanna Jasper explains, What we really like about outsourcing this to Ellucian is that their service is available 24/7 and you re not hiring just one person, you are hiring a whole team. That freed up her own team to undertake a strategic plan to shift IT s role from what Jasper calls the nuts and bolts of just making stuff work to mission-critical projects. Right off the bat, the move helped them improve their online registration and advising system and develop an online system to help students manage their workstudy hours. The change is already paying off Catawba was recognized by University Business magazine as a spring 2012 Model of Efficiency. Remote but not removed Aging hardware, increased turnover among database administration staff, and a new president who wanted make more data-driven decisions a perfect storm of IT resource issues was converging at Otterbein University. Jon McClintock, Otterbein s director of administrative computing, assessed all the options, from doing everything on-site, to a mix, to moving completely to the cloud. We priced those three options out, says McClintock, and the hosting model, not only did it compare favorably with what we thought we could do here, but even with some of the mixed case scenarios. Starting in 2011, Ellucian began managing and hosting Otterbein s applications remotely. We felt the operational relationship was going to become great, which it has, says Jeff Kasson, executive director of Otterbein s IT. As an addedvalue service, the Ellucian staff even helped Otterbein update much of its outdated software during the migration process.
10 Answers to common questions Q: Is my data secure? A: Yes. Ellucian protects your data with: Data centers that are monitored 24/7/365 by closed-circuit cameras and on-site guards, with two-factor biometric authentication required for entry and CCTV digital cameras covering the entire space Role-based permissions that let you define which functions different users can manage A fully managed intrusion detection system using signature, protocol, and anomalybased inspection No password storage in clear text Edge-to-edge security that immediately flags anomalies such as denial of service and DDOS attacks, worms or botnets, and network issues such as traffic, equipment failures, or misconfigurations No co-mingling of data in the Ellucian Cloud; each institution inhabits a separate database Q: Will I have control? A: You control the timing of upgrades; we document everything and provide an audit trail. Our engagement management function gives you the ongoing ability to control program success and project direction. And we use your feedback to help guide future development. Q: Can I keep my customizations? A: Absolutely. Your ERP customizations will remain unaffected when transitioned to the Ellucian Cloud and you have full access to make any customizations you want. Q: How much visibility will I have? A: We provide ongoing reporting on infrastructure availability, application availability, service-level agreements performance, incident response metrics, change history, and more. We also provide a dashboard with real-time information on server health and all issues are ticketed and tracked from identification through resolution. Q: Is Ellucian accountable? A: We understand your reputation is as stake, ours is, too. That s why Ellucian agrees to financially backed service level agreements (SLAs) as part of our contract with you. We have certified governance/process control through SSAE 16/FISMA. Q: What if I decide to switch back to on-site hosting? A: You can move back at the end of a contact term or at any time if Ellucian does not deliver the service per the contract and we ll help you fully transition back to the campus.
11 Get the support you need. We offer a flexible service model that lets you integrate components at a pace that s right for you. Use as much or as little as you need, or expand service as your needs grow. When you work with Ellucian, our team becomes your team. Ellucian Application Management Services Manages your application, database, and storage servers Alleviates staffing or resource gaps Ellucian Application Hosting Services Installs, operates, and maintains your Ellucian applications Provides infrastructure, tools, and processes Software-as-a-Service Scales up or down to meet your changing needs Reduces total cost of ownership, just plug in and subscribe Resolves issues quickly and effectively Grants access to a secure, high-quality data center and expert support Updates software automatically Lift your business to the cloud. Call: Learn more and hear what our customers have to say: ellucian.com/solutions/ellucian-cloud-services
12 Headquarters: 4375 Fair Lakes Ct, Fairfax, Virginia 22033, USA Phone: Ellucian, Inc. All rights reserved. BRC-100
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