National Service Center

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1 UNITED TECHNOLOGIES CARRIER CORPORATION National Service Center MAXIMIZING PERFORMANCE AND LONGEVITY OF INDUSTRIAL CHILLERS

2 Protection, Performance and Peace of Mind Because industrial chillers serve large facilities, a lot is riding on their performance. Downtime is an expense and an inconvenience you can t afford. So it s critical that your chillers be well-maintained not just to keep them running, but to keep them at peak performance. Maximizing chiller operation will help you conserve energy and lower your operating costs, while increasing chilled water output. And it will extend machine life, allowing you to preserve valuable capital for pressing business concerns and opportunities for growth. Carrier is the industry leader in industrial chillers. We understand this equipment thoroughly how it s made, how it works and how to optimize the way it performs in your facility. Our extensive experience with industrial and commercial applications means superior service for you, whether your equipment is made by Carrier or another manufacturer. And now our expertise is an easily accessible resource for you. Through our National Service Center (NSC), Carrier provides a team of experts to analyze your equipment, identify problems and provide solutions, enabling you to get the most from your chillers and your equipment investment dollars. The NSC works in conjunction with your local Carrier Commercial Service office providing you with a single point of contact for a wealth of technical knowledge. And we work closely with you in an effective, long-term partnership that will deliver bottom-line benefits as well as peace of mind. Unique Benefits of the NSC For more specialized industrial needs, Carrier s National Service Center brings you the most comprehensive technical and servicing capabilities in the industry. The NSC makes it easy to take advantage of Carrier s best industrial chiller resources quickly and cost-effectively. And because the NSC team works hand-in-hand with your local Carrier service office, the process is streamlined and consistent, with one convenient point of contact for you. Our NSC engineers and technicians are experts in industrial applications and the issues equipment owners face. They will assemble the most qualified team to identify your needs, evaluate your equipment, recommend improvements and assist you in implementing solutions. Whether work is performed in your building, or at the state-of-the-art NSC facility, our advanced diagnostic and machining technologies ensure the best possible result. Carrier precision and high quality standards are evident throughout all phases of each NSC project. Every piece of equipment we work on undergoes rigorous testing to ensure that it meets or exceeds the original manufacturer s performance specifications. And Carrier s custom approach extends to every facet of the job. For example, we will design and fabricate replacement parts for your equipment when off-the-shelf components are unavailable, or deliveries do not meet your window of opportunity for the project.

3 Custom Made Technical Expertise Whether you use industrial chillers for process or comfort cooling, whether your application is industrial, commercial or institutional Carrier has the experience to service your equipment with the six R s: Rebuild, Re-manufacture, Re-tube, Repair, Reselect and Refurbish. We ve worked with a wide variety of businesses, just some of which include petrochemical plants; petroleum refineries; utilities; textile and automotive manufacturers; office, medical and educational complexes; paper mills; and airport terminals. Our personalized attention ensures that the solutions we offer you will be tailor-made for your particular facility. We work closely with you to ensure that the best decisions are made keeping your budgetary and scheduling priorities in mind. We understand the impact unplanned downtime can have on your operation, and our project development team strives to minimize disruptions. Our local service organizations take a proactive and strategic approach to maintaining your equipment. While meeting your routine service needs, they also have an eye toward longrange performance and machine life issues. Because we are committed to building strong, long-term relationships with our customers, we work hard to understand your facility and its future as well as its current needs. Our highly trained service representatives have the technical expertise to spot and recommend refurbishment and retrofits that will enhance your equipment and save you money. In addition, Carrier can help you with ongoing as well as non-routine engineering and maintenance issues with your industrial equipment. Our HVAC/R specialists have superb diagnostic and troubleshooting skills to resolve problems. They will help you implement improved processes to decrease operating costs, reduce bottlenecks and increase output. We can also assist your staff with project documentation. And Carrier service agreements are flexible, designed to meet your specific requirements. NSC at a Glance Today s equipment owners often face increasing technical challenges with decreasing in-house technical staff. Carrier s National Service Center puts these extensive resources at your disposal: Strategically located in Houston,TX 26,000 sq. ft. fabrication and re-manufacturing facility Clean room available for special customer requirements Overhead cranes to facilitate building and moving of extra-heavy equipment Responsive, quick service HVAC experts to evaluate your equipment and recommend solutions Highly skilled technicians experienced on all equipment brands Advanced tools and techniques for the highest quality fabrication and refurbishment Extensive refurbished equipment and parts stock for quick response Custom fabrication of replacement parts when off-the-shelf components are unavailable Field modifications and installations when possible to minimize downtime Compressor pumps and electric motor overhaul and repair Rotating assembly inspection, repair and balancing Vessel repair and alterations (including R-Stamp) Fabrication of ASME vessels, skids and field piping Precision laser shaft alignment to increase bearing longevity, reduce failure risk Special application skids to streamline installation, saving time and minimizing disruptions Ongoing partnership with you and your local Carrier Service office for continued, proactive service

4 A Heritage of Leadership The Carrier name is synonymous with HVAC/R excellence. From design innovations and engineering breakthroughs to products and technologies at the forefront of the industry, Carrier has consistently led the field. Since the early 1900s, when Willis Carrier became the father of modern air conditioning, our commitment to high-performance, reliable equipment has never wavered. For nearly a century, we have been building a depth of experience and a breadth of knowledge that is unmatched. And we put it to work daily for our customers around the world. Carrier equipment is built well and built to last. The fact that 95% of our industrial chillers are still operating after nearly 40 years is a testament to the high quality standards we set and achieve. And we are dedicated to preserving these machines for maximum longevity and optimal performance. No matter what brand of equipment you own, we can help you extend its life and improve your facility s operations, giving you the greatest value from your investment and the peace of mind that comes with Carrier, a name you can trust. Industrial Chiller Timeline Willis Carrier Invents First Centrifugal Chiller CFC-12 Commercially CFC-22 Commercially 100th Centrifugal Chiller Shipped Model 17DA Model 17FA Model 17EX Carrier Equipment Service / Warranty Support CFC-11 Commercially Model 17M,P,S R-500 Model 17EA R-134a 50,000th Centrifugal Chiller Shipped Carrier chillers still in service today include units from all of our 17-series industrial models, manufactured from 1936 through the 1990s. Carrier offers special assistance for retrofitting these chillers to take advantage of new refrigerant technology.

5 The Service Partnership Process 1. Identifying the Needs. Opportunities for equipment improvement can be detected in a number of ways. You might be concerned about high utility costs or your facilities personnel might notice a downward performance trend. Once an issue has been identified, we will work with you to outline the best way to address it. 2. A Team Effort. Your Carrier representative will contact the NSC, which complements and extends the support of your local Carrier service office. Together they make up the team that will assess the problem and propose solutions. 3. Initial Meeting. An initial evaluation and customer meeting will clarify the issues and give everyone the necessary information to move forward. 4. Comprehensive Analysis. Your service team will apply their considerable expertise and the most advanced diagnostic techniques to thoroughly evaluate the performance of your equipment. In addition, they will assess equipment life and costs. 5. Detailed Proposal. The team will then draft a proposal that includes every aspect of their recommendations for equipment repair, refurbishment or retrofitting. The statement of work will outline the project scope, including estimated turnaround time. An assurance plan is also included, with contingencies for equipment downtime. In addition to detailing costs, your Carrier team can offer financing options to meet your budget needs. 6. Acceptance. On acceptance of the proposal, Carrier experts will begin work at your facility or transport your equipment to the National Service Center. 7. Expert Implementation. All of the center s resources will be used to ensure an efficient and successful completion of the project, on time and on budget. 8. A Continuing Relationship. Your partnership with Carrier will provide valuable guidance and service long after the project is finished. Continual equipment reviews and analysis will ensure that project objectives were achieved and any necessary adjustments are made. Carrier offers a wide variety of service agreements, tailored to your needs and designed to lighten your facility management load. And your local Carrier service representative will work with you proactively to optimize your equipment today and help you plan for tomorrow. Project Development Process 8. Continuing Service 1. Needs Identification 2. Team Formation 7. Implementation 3. Initial Meeting 6. Acceptance 5. Proposal 4. Analysis

6 Put Carrier to Work For Your Facility With ever-increasing pressures on industrial and commercial businesses, HVAC/R equipment is something you shouldn t have to worry about. A service partnership with Carrier will ensure that no detail is overlooked. We ll work with you on an ongoing basis to analyze, evaluate and enhance your industrial chiller operation. We ll put the best technical resources at your disposal to help you prolong equipment life and maximize efficiency to contain costs. For more information about Carrier s National Service Center, talk with your local service representative. Find out what improvements are possible in your facility and experience the difference that relying on Carrier can make. As the world leader in Heating, Ventilation and Air Conditioning, Carrier is committed to continually improving the quality of comfort we provide to our customers. But our level of responsibility extends well beyond... Carrier Corporation has identified six specific areas which directly impact how we, as a world manufacturer, balance our customers needs for comfort with the environment s needs for responsible consumption. These symbols graphically represent our six areas of concentration and will serve as visual reminders of the importance of managing our finite resources. Each one of us at Carrier Corporation believes that, for generations to come, success will not only be measured by the quality of our products and systems, but also by how we have improved the quality of life Carrier Corporation Manufacturer reserves the right to discontinue, or change at any time, specifications or designs without notice or without incurring obligations.

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