constag ag corporate presentation

Transcription

1 constag ag corporate presentation August 2017

2 Core message Commitment with passion determines our actions We stand for expertise, innovation and progress.. We will provide the performance for your competitive advantage. We apply our knowledge of human nature people-orientated. Seite -2-

3 Brief profile Establishment March 2012 Locations Employees Legal structure Customer target segment Industries Märstetten / Unterlunkhofen 4 Employees (two business partners) Corporation Private sector / public sector Medium and large enterprises All Seite -3-

4 Who we are Certificates Erich Stähli Partner and owner Operational management Location Märstetten 20. November 1966 Business data processing specialist with Swiss federal vocational diploma ITIL Expert (Edition 2011) Governance Cobit5 certified Biostructural analysis (Structogram ) PRINCE2 certified (Foundation; Practitioner) Core area Certificates Matthias Staufer Partner and owner Sale and acquisition Location Unterlunkhofen 20. Juli 1967 IT project manager with vocational diploma ITIL Expert (Edition 2011) Governance Cobit5 certified Biostructural analysis (Structogram ) PRINCE2 certified (Foundation; Practitioner) Core area IT management Service strategy Run the Business Service transition IT infrastructure Service design Service-Desk Service operation IT controlling Financial mgmt. Service support Customer survey Seite -4-

5 Our service portfolio Leadership constagcoach constagman constagchange constagsmith Service Management as a Service constagcube constagquest constagcustom constagplaza Consulting Individual Consulting Seite -5- Mensch IT Management constagaudit constagbill constagdigital constaggrid constaghorizon Projektmanagement constagmaestro constagpass

6 Service portfolio The individual in the centre of action Our philosophie The individual basically always forms the focal point of all changes, customisations, extensions, consolidations, launches, etc., but is always considered a (operational) resource. This results in resistances and emotions. These resistances can result in quality problems of the IT services or else can also reflect in IT projects. The IT management must invest a great deal of time and energy to resolve these resistances and this costs money and time. Putting the people at the centre of our actions, by using modern neuroscientific methods, is the basis for all our services provided. Seite -6-

7 Service Portfolio IT management constagaudit Analyze the IT organization technically as well as organizationally. constagbill Creates a performance-oriented service billing concept with the settlement process included. constagdigital Analyzes the degree of maturity of the IT organization and the environment for the digital transformation. constaggrid Creates a governance concept for leadership, organisational structures and processes. constaghorizon Seite -7- Creates an IT strategy to complement the corporate strategy with IT relevant topics such as culture, organization, processes, staff, technology and infrastructure.

8 Service portfolio Project management constagmaestro Provides project management or project coaching for various IT projects according to customer requirements such as: Infrastructure or application projects Service management integrations Postmerger integrations Business and IT service continuity Datacenter LifeCycle projects constagpass Defines and establishes a quality assurance process by means of defined Q-Gates based on the customer-specific project management. Seite -8-

9 Service Portfolio Consulting Individual consulting Can comprise (non-exhaustive list): Conception and introduction of IT service management including implementation, rollout and training on site as well as definition of process rules of conduct Conception and implementation of business and IT service continuity capability including development of the necessary emergency organisation Software consulting and implementation of tools to support the processes Creation of service catalogue inclusive of service and product catalogue Support in the creation of benchmark capability Creation of RFI / RFP documents as well as accompaniment of the procurement process Management, design and automation of business processes Seite -9-

10 Service Portfolio Service management as a service (SmaaS) constagcube Obtained by medium enterprises as service management as a service in the form of clearly structured and appropriately complied service management modules at a fixed rate. constagcustom Provides individual integration activities for linking customer specific applications or platform to the constag cloud service management platform. constagplaza The Omnitracker Business Process Platform supports and optimizes system and business processes regarding to quality, transparency, throughput and costs and is suitable for all company sizes. constagquest Consists of the web based processing of an IT customer survey from the acquisition to the evaluation as a package deal. The customer assembles his questions form our large question database. Seite -10-

11 Service portfolio Leadership constagcoach Accompanies a leading member by management by objectives and encourages the leader sustainably in management and controlling constagman Provides interim management in management and controlling and plans succession and handover constagchange Develops IT organisations using analyses, evaluations and measures. The job creation is conducted according to Swiss ICT & SFIA. Optionally, a salary benchmarking can be performed. constagsmith Seite -11- Provides the possibility to conduct leadership and team building seminars in an exceptional and unique location. Is often used in conjunction with constagchange.

12 Testimonials Projects, mandates and patronages Seite -12-

13 Our customers Seite -13-

14 Testimonials Project management & consulting The Sulzer Chemtech AG commissioned constag with the development of the global IT organisation with five support regions around the globe and additionally transfers the global project management for the Windows 7 Electronic Workplace project. The following service sectors are included: Project management Global project management of the Windows 7 Client Engineering project Implementation of the global Microsoft SCCM infrastructure Engineering Windows 7 Client with all applications Training and rollout around the globe ITIL consulting Creation of a support strategy for the years Definition of the entire global IT service catalogue Definition of the service operation ITIL processes Implementation of incident, problem and change management as well as request fulfilment within the global IT and business application (SAP) organisation Outsourcing of the first level support to Budapest and Kuala Lumpur Implementation of the follow the sun support Implementation of the servicenow as the global service mgmt solution IT organisation governance consulting Definition of the global IT governance Implementation of the global service management responsibilities based on the service catalogue Creation of new job descriptions inclusive of development planning of the IT employees on a global basis Seite -14-

15 Testimonials Consulting The MIGROL AG commissioned constag gmbh with the gradual establishment and implementation of service management within the IT organisation. The following service sectors are included: ITIL consulting Full IT service catalogue with the following subsections Service catalogue EWP (Electronic Workplace) Service catalogue business applications Service catalogue core services Service catalogue SLA customers Service catalogue backend services Service calculation of the I5 platform by and inclusive of the corresponding service descriptions and service level definitions. Including service level agreements with the customers (internal and external) Review of the disaster and recovery definitions and development of the necessary IT service continuity organisation incl. Emergency manual. Seite -15-

16 Testimonials Consulting & project management The CSS Versicherung commissioned constag gmbh with the gradual establishment / revision and implementation of service management within the IT organisation. The following service sectors are included: ITIL consulting Revision as well as partially redesigning of the IT service catalogue as well as the IT service portfolio EWP (Electronic Workplace) Service catalogue business applications Service catalogue E-Biz Service catalogue central printing services Development and implementation of the ITIL service design definitions and regulations Support in the regular internal customer surveys for various survey groups Process redesign of the existing service operation processes according to ITIL (Edition 2011) Project management Program management Overall project management for the project in the sector transactional printing: «Replacement enterprise output production line inclusive of reconstruction and adaptation of the related systems» Overall project management for the project: Evaluation and composition of new inserters (in the sector roller rolling as well as single sheet processing) Seite -16-

17 Testimonials Consulting PRIVAT BANK For a large Swiss private bank, we were involved in the following projects and were jointly responsible for the successful implementation and realisation: The following service sectors are included: Project management Ensuring a smooth implementation throughout the burn-in phase of the international implementation of MIFID regulations Case management between service desk, application support and operation, as well as service management ITIL consulting Definition, consultation and implementation of a standardised approach in the field of From the project to operation Coordinated handover to operations Over all responsibility and further support for various projects in the field of IT service support: Central support organisation Elaboration of the concept for a global and virtual service desk organisation Compilation, planning and coordination of the Quick-Wins in the field of IT service desk and on site support Revision and definition of the entire KPI reporting Interface function in the field of support requirements of the IT service management tool (HP Service Manager) Seite -17-

18 Testimonials Consulting The Hirt Informatik AG commissioned constag gmbh with the review of their own IToperation as well as their organisational development. The following service sectors are included: ITIL consulting Review of the IT operation and creation of a full scale report including demonstration of the implementation options Creation of the job description for the head of IT operation Reappraisal of vacancy notice and advice on the possible candidates Creation organisational concept Highlighting the operational and organisational structure for the entire support area Conception of the service support processes according to ITIL framework Creation and coordination of internal regulations Seite -18-

19 Testimonials Consulting Development of the new IT strategy The office for computer science of the principality of Lichtenstein requires a revised and expanded IT strategy, in order to successfully implement the requirements and objectives of the entire state administration. During several intensive workshops which lasted several days, the IT management together with constag acquired a comprehensive strategy, with which all IT resources can be deployed in a target optimised way. The following phases are defined for the development of the IT strategy: Situation analysis with IT positioning, object strengths and weaknesses as well as success factors IT vision, IT mission and strategic goals IT principles (how) and IT partial strategies (what), technical standards, architectures Definition of IT alignment with customer expression and the necessary cooperation Definition of dealing with IT costs incl. service allocation Definition of account and project management Definition of the new organisation and the employed processes incl. the definition of different maturity dates Definition of cultural values and the principles of cooperation of all employees Definition of the necessary projects and summary in a project portfolio Definition of the IT strategy cockpits and of the structure of the balance core card Seite -19-

20 Testimonials Consulting Project management for the new electronic banking workstations With its electronic workplace project, the Swiss National Bank is developing the new banking workstations based on Windows 10. The project is responsible for the complete engineering and rollout. Creation / update of all client management platforms Implementation of a new Client Security Management platform Engineering of the new Windows 10 platform based on the Windows Business Branches Add to dictionary all applications for the new client platform Definition of the new patch, release and application distribution processes Evaluation of the new hardware platforms Planning and execution of all training and rollout activities Seite -20-

21 Testimonials Interims management & consulting The SV Group commissioned constag with the building of a central IT organisation and the consolidation of all European units in Switzerland. The following service sectors are included: Interims management Head support and operation Manage the entire support and operation organisation in CH, D, A Performing organisational development measures Evaluation and training of new head support and operation ITIL Consulting Creation of a support strategy for the years Definition of the whole IT service catalogue Definition of the service operation ITIL processes Implementation of incident, problem and change management as well as request fulfilment within the IT and business application organisation Establishment of a central service mgmt solution IT organisation governance consulting Definition of the necessary IT governance Implementation of the global service management responsibilities based on the service catalogue Seite -21-

22 Testimonials Consulting Komax AG commissioned constag with the overall project management for the project IT Service Management (conception and implementation of a single point of contact), which also includes the entire adaptation of the IT support organization. The following services are included: Project management of the IT Service Management project with the following delivery objects Replacement ITSM Tool within the IT and implementation of the Incident Management process Implementation of a global support organization with a local service desk and centralized specialist support Establishment of a central and global service catalogue Global implementation and rollout of the request fulfilment process Global implementation and rollout of the problem management process Global implementation and rollout of the change management process Integration of external sites and interfaces, as well as coordination and implementation Development and consultation of the global support strategy Creation, consultation and implementation of a holistic process map Development and training of IT service management and ITIL Basics Seite -22-

23 Referenzen Consulting The Office of Computer Science of the Canton of Thurgau commissioned the constag with various support in the following areas and projects. ITIL Consulting Business Services (Service catalogue) Development, coordination and support for the implementation of the global service catalogue (basis: constag model) IT Service Management Tool Implementation (ITSM project) Ticket based customer surveys (regular feedback) Waiting for customer (regulations, notifications and definitions) ITSM basics; ITSM training materials; Customer communication Support for the development and global expansion of the ITSM Tool Major Incident Management Review and revision of the documentation; Development of global regulations as well as of bureau wide communication KPI Reporting Contact Center ads and reporting; ITSM Reporting, creation and consultation of a global IT report Operations Support Support in the areas of: customer behavior; Customer appearance; Service and Service agreements within the Service Desk; Internal regulations; Cooperation of 1st, 2nd and 3rd level support; Meeting structures, improvement operational operation Seite -23-

24 Do You Have Any Questions? We would be happy to help. Seite -24-