12,000+ Associates. Worldwide. Worldwide. 36 Countries. Customer Base 230+ Infra Supported Data Centers. 300,000+ End Users.

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2 Tech Mahindra IT Infrastructure Management Services (IMS) offers a suite of reliable, responsive, flexible and proven Infrastructure services and solutions that deliver differentiated value to our customers business. Our rich portfolio of service offerings span across the infrastructure lifecycle of Plan-Build-Run-Monitor and includes Infrastructure Consulting, Data Center, End User Computing, Enterprise Networking, Enterprise Security, IT Infrastructure Operation Management, Application Operations and Cloud Services. Customer Base 230+ Infra Supported 650,000+ Assets 12,000+ Associates Worldwide Worldwide 36 Countries AMERICAS EMEA APAC Banking & Insurance Travel, Transport & Logistics Manufacturing Healthcare Telecom Natural Resources Retail 105+ Data Centers 300,000+ End Users 135+ PB Storage Unique Scale : Largest Infrastructure Management engagement with FTEs managing 35K+ Servers, 25 PB Storage, 35K Network Elements, 1700 Applications, 27 Data Center SOC Services for over 450+ Enterprise Customers Over 15 years of delivering Hosting & Shared Services with our Global Footprint of owned/ Partner Data Centers IMS Academy: Offers a unique simulation based Infrastructure Operations training Partnering with best of breed technology providers 2

3 With our end-to-end Infrastructure Management Services portfolio we help you achieve newer levels of business performance and enable you get more from your IT investments. Working with leading global alliances, Tech Mahindra brings in agility and efficiency in managing critical IT Infrastructure. Data Center Data Center Transformation Assessment Cloud Assessment Data Center Facility Management DC Monitoring & Production Operations Server Management Storage Management Database Management Mainframe Management Backup & Recovery Management DC Network Management Data Center Consolidation Services Platform Migration Services Data Center & DR Build Services Application Infrastructure Integration Service Private Cloud Integration Services Managed Hosted Business Services Managed Hosted Private Cloud mpac TM - Managed Platform for Adaptive Computing End User Computing WaaS NxT / VDI Assessment BYOD Assessment Service Desk Desktop Management Deskside / Field Services Management Messaging Services Unified Communication Services Citrix Management Active Directory Windows Migration Application Packaging Application Testing & Remediation MS Office Migration Exchange Migration Lync Migration Office 365 Migration WaaS NxT - Workspace as a Service Networking Network Design & Deployment Planning Wireless Network Assessment Network Performance Assessment Managed Enterprise Network Services Managed Office LAN Services Managed IP Contact Center Managed IP PBX/Voice Services Wireless Network Integration WAN Network Deployment & Integration Office LAN Network Deployment & Integration Security Security Audit & Risk Assessment Security & BCP/DR Lifecycle Programme Development Data Protection Managed Enterprise Security Managed Antivirus Managed SIEM Managed PIM Managed HIDS/NIDS Security Device Monitoring Managed Identity and Access Management Identity & Access Management Integration Antivirus Integration SIEM Integration Privileged Identity Monitoring Integration HIDS & NIDS Integration Network Vulnerability Assessment & Penetration Testing Application & Mobile Security Testing Enterprise, Core Network & Systems Security Testing Application Security Bureau IT Infrastructure Operation Management Technology Road Map Advisory Process Road Map Advisory IT Staffing Advisory Budgeting & Finance Advisory Dedicated/Shared services leveraging iroc Infrastructure Cost Take Out Infrastructure Automation Infrastructure consolidation Service Assurance CUBES Intelligent Operations Cloud Cloud Readiness Assessment Application Readiness Assessment Cloud Hosting & Management Services Storage-as-a-Services (StaaS) Migration of Application to Cloud Cloud Integration Cloud Automation Cloud Aggregation Platform (CAP) 3

4 End User Analytics Context aware Security Unified Service Management User Profile Operating System IT Store Network End User Digital State Workspace as a service IT STORE Messaging & Collaboration as a Service Application as a service Data on the Go Backup as a service Road Warriors Task workers Knowledge workers Executives WaaS NxT is a next generation digital platform for end users that instantiates unique workspaces, providing flexibility to deliver enterprise apps, data and end user collaboration solutions in a secure manner for varied work styles seamlessly made available as-aservice.it delivers context-aware and follow-me workspaces on multiple devices with analytics engine, automation and orchestration layer for a true digital transformation. Enterprise Mobility Management Innovators 4

5 SDSO suite is aimed at empowering end Users And Automating The It Service Delivery & Operations. It provides a self-service IT portal where users can interact with IT without delay. It enables proactive and automatic delivery and return of IT services triggered by business qualification. It reduces complexity of desktop management and user profile management through context awareness. It uses end user IT analytics for proactive and predictive end user monitoring and support requirements. Service Delivery & Service Optimization Suite (SDSO) Self Enablement Empowered desk IT Store IT Automation Chat Remote Support Evolved Workspace Integrator (3rd party integrations) End User IT Analytics Workspace Abstraction 5

6 DATA INGESTION FLOW 2 PATH TM enabling IT Operations analytics for Application & Infrastructure Collect Auto-discover, Aggregate, and store millions of inputs per second from application and infrastructure Correlate Map business-level application and infrastructure process, connections and flows together in near real time Analyze Model and predict system behavior using machine learning and statistical algorithms Visualize Show rich contextual views based on business objectives for each end user. Flashback to any point in time in three clicks or less TechMahindra CUBES is the overall framework that integrates all the toolsets to provide an end-toend IT Infrastructure service automation capabilities, from monitoring to autonomics & actionable intelligence. 6

7 mpac TM is a next level of cloud management platform which Simplifies IT by transforming legacy DCs into adaptive infrastructure.it orchestrates complexity and delivers private and hybrid IaaS in response to dynamic workload requirements. mpac TM enables integrated performance, availability and SLA management of Applications and Infrastructure across multiple cloud providers SaaS Provider PaaS Provider Managed Platform for Adaptive Computing (mpac TM ) Public IaaS Hosted Software Service Provider 3 rd Party IaaS Provider On-Premise Private IaaS Hosted Private IaaS PRIVATE Legacy Datacenter Infrastructure 7

8 1. Leading Australian Bank 25,000+ Registered users, Virtual Desktops, 70+ Published applications Desktop Virtualization Upgrades & Patch Management On-Demand Provisioning/ De-provisioning 5. Fortune 100 Leading Healthcare Organization 15,000+Users, 24/7 Support L2 & L3 DC Support Web-Based Windows 7 Desktop Over Custom Configurations 24/7 Support & Monitoring In-built Disaster Recovery Option 9. US-Based Global Tier 1 Telco 35,000+ Servers, Network Devices, 20+ PB Storage, Apps, Databases & FTEs DC Management Servers & Storage Support Database & Application Support 24x7 Operational Support 2. American Chemical Manufacturer Users, 250+ Server and 90+ Applications Domain Migration Network Migration Across Globe (60 sites) DC Migration Private Cloud Deployment 6. Leading Insurance Provider UK 150K Users, VPN Offering to 197 Countries, 1100 Mailboxes, 1100 Devices, 850+TB, 400+ Network Devices DC Core Services End User Services, Networks & Security Services 10.Leading Indian Financial Services Group 900+ Servers, Desktops,105TB Storage, 650+ Network Elements, Mailboxes Services Infrastructure, Application, Assets takeover, Contract Novation Opex model - Per user IT Cost for Next 10years Transformation Solutions DC Monetization 3. American Multinational Conglomerate 50,000+ Assets, 2500 Apps, 80K Incidents/Year, 430+ Apps Migrated to Cloud(Public & Private) Support of Heterogeneous DC Environment UNIX and VERITAS Storage Foundation System Admin Support Site Support includes Customer Support, Site setup, SQL Server/ Turbine Data Management, SQL Database Activities, OS Support etc 7. Large Australian Telco Servers, 500+ Networks & Security Devices, 400+ Applications, 1.7PB of Storage Transition from 7 incumbent vendors Heterogeneous Environment Across Platforms, Storage and Databases Servers, Storage & Facilities Management Database Administration Network and Security Non-Production Environments Infrastructure Support 11.Danish Service Provider windows, 140+ Unix, Azure PaaS, 2.5 PB SAN, 5.6 PB Storage PaaS, 9 PB Backup. DC Operations Service Build-Own-Operate Model Application Migration to Cloud/PaaS Asset Takeover and Transformation(Private cloud/paas) 4.Global Automobile Major 4,000+ Production Databases, Servers DB support Sybase, Oracle,IMS, DB2 UDB, Adabas DBMS Maintenance, DBMS Migrations, Upgrades & Patches & Production Support 8. Swedish Automobile Manufacturer Servers, 5PB of Storage, Devices & Tickets, 6 languages Users. Hosting Server & storage Database, Infra Security Cloud Monitoring Platform End-User Services 12. Australian Airline Service Provider Virtual Servers, 240+ Physical Servers,1500+TB Of Storage, End User Devices DC Core Infra support End User Services connect@techmahindra.com

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