IT S TIME FOR DATA CENTRE SUPPORT

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2 IT S TIME FOR DATA CENTRE SUPPORT Knowing that your Data Centre is functioning effectively is critical to IT availability. Design, maintenance, operations and speedy fault resolution are key requirements to your business success.

3 You want to outsource all non-core functions but your internal Data Centre is critical and you want to keep it within your four walls. You need a highly experienced team of professionals who can manage your internal Data Centre for you better than your organisation can deliver itself. WHAT YOU NEED DC Care facilities management, design, maintenance, testing, monitoring and on-call support for your internal Data Centre. POWER ELECTRICAL COOLING MECHANICAL FIRE DETECTION & SUPPRESSION MONITORING SECURITY OPTIMISATION OPERATIONS STAFF FACILITIES MANAGEMENT MAINTENANCE OUTSOURCED DC SERVICES

4 FEATURES AUDIT Our dedicated DC Care team will carry out an on-site audit of your Data Centre infrastructure, detailing condition, maintenance history, security and supporting documentation. We will identify single points of failure and potential resiliency issues. ON-SITE PRESENCE Depending on your requirement we can be your on-site Data Centre team 7 days a week, on a structured schedule, or just on call to meet your business needs. The benefit is that you only pay for the resources that are required when you need them. MAINTENANCE Through our dedicated network you will benefit from our buying strength which ensures that reputable vendors maintain your equipment to strict SLAs at the most effective price. TESTING We will establish a structured testing regime to ensure that your Data Centre is functioning exactly as it was designed. Monthly reports of testing schedules will be provided. CORPORATE COMPLIANCE Our DC Care services comply with Australian and International security standards. Interactive is ISO 9001 quality and ISO security compliant. MONITORING Interactive will establish monitoring and alerting of critical infrastructure to ensure we detect problems before your IT users do. SERVICE DESK Friendly Australian-based 24 hour Service Desk. Technical resources and advice are always there when you need them. On-site attendance by DC Care staff for critical incidents. SERVICE MANAGEMENT ITIL based service management for your Data Centre including testing, maintenance, change and incident management. We can also handle your stakeholder communications including incident reports and associated root-cause analysis.

5 Interactive can support and maintain your Data Centre regardless of size or age, be it just a few racks or hundreds. DESIGN AND UPGRADE Our team can utilise gap analysis against best practice. We can then design, contract and project manage any required Data Centre upgrade works. DEDICATED TEAM With your dedicated DC Care team we will assist you in planning for the future to ensure the availability of your internal Data Centre. PEOPLE WHO CARE At Interactive our operations staff who support you are the most important element of our service. With our 25 year track record we have the experience to support your critical Data Centre requirements. VALUE PROPOSITION Interactive has a proven track record of high-availability Data Centre operations. Our vendor agnostic team can overlay our operational experience, design capability, industry knowledge and buying strength to ensure you have an efficient, reliable and effective Data Centre that meets your business requirements. OTHER SERVICES Asset supply racks, DC infrastructure, IT systems Asset management audit and reporting DCIM Data Centre Infrastructure Management Cabling Services certified structured cabling

6 MELBOURNE SYDNEY BRISBANE ADELAIDE PERTH NEW ZEALAND