1 IAM Program Launch. 2 Agenda. 3 Introductions. Managing the User Lifecycle Across On-Premises and Cloud-Hosted Applications

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1 1 IAM Program Launch Managing the User Lifecycle Across On-Premises and Cloud-Hosted Applications Kickstart an IAM program with discovery of business and IT requirements 2 Agenda Who? Introductions. Why? Business drivers. What? Business processes. Where? Integrated systems. When? Priorities and timelines. How? Best practices guidelines. 3 Introductions 3.1 Hitachi ID and Acme teams Acme name, resp name, resp Hitachi ID name, resp name, resp 2018 Hitachi ID Systems, Inc. All rights reserved. 1

2 4 Business drivers 4.1 Examples Security Cost Service Audit, compliance, internal controls Help desk, security admin Onboarding, change management, authentication Complete, reliable deactivation Excess, inappropriate entitlements Need to find, remove SoD violations Control access to privileged IDs Stronger passwords, authentication Current rights, change history Password, lockout call volumes. Workload to setup, change, tear down access. Frequency and cost of audits: What fraction of admin time is audit related? Automation replaces routine work. Faster onboarding Simpler change requests Clear, fast approvals Fewer passwords to remember, type 5 Business processes 2018 Hitachi ID Systems, Inc. All rights reserved. 2

3 5.1 The user lifecycle At a high level, the user lifecycle is essentially the same in all organizations and across all platforms Hitachi ID Systems, Inc. All rights reserved. 3

4 5.2 Examples (part 1) Onboard Change Support Employees Contractors Vendors Customers Partners By business unit By geography New vs. rehire 5.3 Examples (part 2) Deactivate Identity info (name, address, etc.). Transfer Location. Department. Manager. Job function (role). Current work changes Files/folders Application logins. Fine-grained entitlements. Admin access Audit Password, PIN problems Recover HDD crypto password Locked out of VPN. Access denied errors At office vs. mobile. Building access. Physical assets. Network access. Application logins. Tombstone (rehire, audit). Current rights. Change history. Requests, approvals. Policy violations: SoD Orphan/dormant accts. Excess/unneeded rights. Consistently strong authentication. Admin activity. 6 Integrated systems 2018 Hitachi ID Systems, Inc. All rights reserved. 4

5 6.1 Examples Integrate with enterprise apps manual admin for smaller ones. Primary login OS DB AD LDAP Exchange Notes Windows Unix/Linux. OS400 OS390 Filesystem/homedir Oracle MSSQL DB2 App Network Other System of record (HR)? SAP Oracle EBS PeopleSoft Vertical Custom VPN Smart card Token Building/badge PC/installed image Desk phone/voip Mobile phone Full disk encryption 7 Priorities and timelines 7.1 Incremental deployment Business processes change. Infrastructure changes too (application and OS upgrades, etc.). IAM systems link process to infrastructure If deployment takes a long time, the delivered system will meet obsolete requirements (pointless). Conclusion: deliver fast. There are many possible deliverables. Conclusion: deliver early and often Hitachi ID Systems, Inc. All rights reserved. 5

6 7.2 Prioritize scope IAM deployments have ever-growing scope: Which business processes? Which integrations? Which user communities? Systems/applications: Business process: Operations: Processes: Auto-create Auto-disable Synch Request portal Approvals Access cert. RBAC policy SoD policy Manual fulfillment Manage creds Systems/applications Active Directory, LDAP Exchange, Notes Unix/Linux Oracle, SAP ERP VPN Client OS RDBMS Operations: Create/delete account Set attributes Join/leave group Enable/disable acct. Move/rename user (OU) Set password/pin Create/manage homedir Create/manage mailbox 2018 Hitachi ID Systems, Inc. All rights reserved. 6

7 7.3 IAM Program Priorities Worksheet 2018 Hitachi ID Systems, Inc. All rights reserved. 7

8 8 Best practices guidelines 8.1 IAM program Hitachi ID s most successful customers establish an IAM program : Permanent staff allocation (technical + PM). Develop + retain skills. Deliver early and often: Features. Integrations. Policies. Evolving business + changing IT landscape = continuous investment. 8.2 IAM best practices Scope Needs analysis Incremental Integrations Methodology Engage users Pilot Measurement Articulate objectives; manage scope creep. Up front investment pays off. Phased deployment, starting with simple deliverables. Add several at a time to minimize disruption. Consider formal PM tools, software development lifecycle. Plan for user education, awareness and enrollment. Always pilot the system before rolling out. Identify metrics and track before and after data Hitachi ID Systems, Inc. All rights reserved. 8

9 8.3 IAM project risks Project Characteristics Many stake-holders: Business units. Infrastructure owners. Long timeline: Long list of functions. Processes or integrations may be complex. User impact: Risks Sponsors may lose interest, terminate funding. Stake-holder disagreements create delays. Changing requirements prevent detailed, up-front design. Complexity can overwhelm IT. Training Enrollment Adoption 8.4 Mitigating risks Program, not project: This is not a new business function just a better way to do it. Changing processes and integrations plus complex deliverables mean that implementation will never end. Deliver early and often: Increase visibility, credibility. Deliverables should be backed by metrics. Executive sponsorship: Motivate stake-holders. Resolve conflicts. Engage all stake-holders early. Effective project management: Phased approach: design/implement/test/rollout - repeat. Think software development lifecycle (SDLC). Communicate success, next steps to all stake-holders. 9 Project charter 2018 Hitachi ID Systems, Inc. All rights reserved. 9

10 9.1 Rough outline Business drivers: Security Cost Service Priorities: Processes Integrations User communities Create an IAM program: Assign resources. Budget. Responsibilities Periodically update priorities 500, Street SE, Calgary AB Canada T2G 2J3 Tel: Fax: hitachi-id.com Date: File: PRCS:pres

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