eplus Managed Services eplus. Where Technology Means More.
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1 eplus Managed Services
2 We Believe Managed Services Broker IT Innovation Superior IT Solutions IT Service Excellence Clear Business Outcomes Exceed Customer Expectations
3 Customers tell us they need managed services that: + Improve the efficiency, reliability and security of IT operations + Help determine how to best move and manage workloads + Monitor, map and manage a comprehensive range of technologies + Align IT to business objectives with flexible As a Service models
4 eplus Managed Services Maximize the critical technologies that run your business MANAGED INFRASTRUCTURE SERVICES ENHANCED MAINTENANCE SUPPORT MANAGED SOLUTIONS EXECUTIVE SERVICES PORTFOLIO
5 A Flexible, Comprehensive Tiered Service Model eplus Managed Service Center / 24x7x365 Support Delivered by eplus Network & Data Center Infrastructure / Applications / Videoconferencing / Mobile Device Management / Audio/Visual Services / Map, Monitor and Alert Public Cloud eplus Powered By Services / Delivered by Trusted Partners Aligned by eplus Service Delivery Managers: SOC Services / Helpdesk / Endpoint AV / 24x7 Smarthands Managed Video / Cloud Collaboration / UPS Fleet Management eplus Cloud Aggregated Services / Delivered by a Trusted Partner Ecosystem Cloud as a Service / Co-location and Interconnection / Connectivity and Mobility Optimization
6 People, Process, and Tools 4 US-Based Managed Service Centers NC, MN, PA, CA 24x7x365 I 100+ Personnel ITIL Framework Independently Certified Customized Tools MSC Executive Dashboard 35K Resolved Tickets- Last Quarter Alone
7 Managed Infrastructure Services Proactively manage your IT infrastructure to energize your team and business MONITOR Proactively monitors your infrastructure 24x7x365 MANAGE Monitors, manages and remediates contracted entities against fault and performance criteria MAXIMIZE Fully outsourced network management solution
8 MANAGED INFRASTRUCTURE SERVICES MONITOR MANAGE MAXIMIZE Incident Monitoring Availability Monitoring Performance Monitoring Incident Management Problem & Patch Management Change Management Capacity Management Circuit Management Performance Management Configuration Management Availability Management Service Business Reviews
9 Enhanced Maintenance Support The Backbone of Innovation +Improves customer experience with single-call support for multi-vendor environments +Increases systems visibility and mitigates risk with more value-added tools +Offers faster and more effective Level 2 and 3 call escalation
10 Executive Services Portfolio Strategically Align IT with Your Business + Discover and assess critical infrastructure components to drive operational efficiencies + Evaluate the maturity of your current business processes and core technologies to identify stakeholder-driven prioritized areas of focus + Maximize efficiencies by leveraging third-party knowledge that spans multiple technologies and verticals + Benefit from quarterly business reviews that enable you to proactively leverage ESP insights to empower your business
11 EXECUTIVE SERVICES PORTFOLIO MONITOR MANAGE MAXIMIZE Infrastructure Analysis Organizational Fingerprinting Strategic Roadmap Development CIO Executive Council Membership
12 Dedication to Client Satisfaction & Growth +Quarterly Service Business Review +Dedicated Service Delivery Managers help clients identify infrastructure problems and reveal opportunities for innovation and growth +Networking & Best Practices +eplus CIO Council membership C- and Director-level peer networking opportunities Best practice sharing Participation in eplus annual Transform Meeting
13 Managed Solutions eplus Business Transformation eplus Cloud Aggregated Services eplus CyberSecurity Management Program eplus Intelligent Branch (SD-WAN) eplus Managed Converged Infrastructure
14 Brokering IT Innovation with Managed Services / / tech@eplus.com 2016 eplus inc. All rights reserved. eplus, the eplus logo, and all referenced product names are trademarks or registered trademarks of eplus inc. All other company names, product images and products mentioned herein are trademarks or registered trademarks of their respective companies.
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