t a Foresight Consulting, GPO Box 116, Canberra ACT 2601, AUSTRALIA e foresightconsulting.com.

Transcription

1 e Mr. James Kavanagh Chief Security Advisor Microsoft Australia Level 4, 6 National Circuit, Barton, ACT August 2015 Microsoft CRM Online IRAP Assessment Letter of Compliance Dear Mr. Kavanagh, This document is to act as a letter of compliance for the Microsoft CRM Online service. From February through July 2015 Foresight Consulting was engaged to conduct an IRAP assessment of the Microsoft CRM Online service, consistent with the process prescribed in the Australian Government Information Security Manual(ISM) and Protective Security Policy Framework. The assessment was conducted by Peter Baussmann who is a registered assessor within the Australian Signals Directorate Information Security Registered Assessors Program (IRAP). Microsoft CRM Online was assessed with regard to ISM controls for unclassified but sensitive information referred to as UNCLASSIFIED (DLM). Within the ISM, these are identified as UD controls. The scope of assessment was limited to the Microsoft CRM Online service. Foresight conducted the IRAP assessment in two stages: The first stage determined whether the system architecture (including information security documentation) is based on sound security principles and has addressed all applicable controls from the ISM. The second stage determined whether the controls, as approved by the system owner and reviewed during the first stage, have been implemented and are operating effectively. Validation included onsite inspections, personnel interviews, process demonstrations, configuration reviews and review of existing certification reports and evidence. Foresight Consulting also reviewed the Australian CRM Online System Security Plan and have prepared a detailed Report of Compliance documenting applicability and compliance with specific controls. A summary of assessment findings is provided in the attached table. The principal finding of this assessment process is that the applicable Information Security Manual controls are in place and fully effective within Microsoft CRM Online for the processing, storage and transmission of UNCLASSIFIED (DLM) Australian Government data. If in the future, a significant change occurs to services within scope of this assessment, Microsoft should advise an IRAP assessor for consideration of reassessment. Microsoft should also review the latest versions of the Australian Government Information Security Manual as they are published for changes to controls applicable to the service. Regards, Peter Baussmann, CISSP, CISM, CCSA, PCI-QSA, PCI-P, ASD IRAP Assessor Principal Security Consultant, Foresight Consulting 1

2 e Information Security Risk Management Risk Assessment Foresight found the controls in place to be effective for the management of CRM Online Security Risk Management Plan information security risks. Information Security Engagement Government Engagement Foresight found that Microsoft, as a cloud service provider, has implemented Outsourced General Information appropriate security measures to protect Technology Services government information. Outsourced Cloud Services Roles and Responsibilities Chief Information Security Officer Foresight found that the roles identified met IT Security Advisor the intent of the roles described within the ISM and that team responsibilities were IT Security Managers clearly defined. IT Security Officers System Owners Information Security Documentation Documentation Framework The Information Security Policies in place provide clear policy guidance and are Information Security Policy considered to be an effective security control for Dynamics CRM Online. System Security Plan Standard Operating Procedures Incident Response Plan The Dynamics CRM Online Australia SSP clearly details security controls for the system and is considered to be an effective security documentation control for CRM Online. The Microsoft Standard Operating Procedures reviewed addressed a subset of security control areas and are considered in sufficient to the intent of the applicable controls within the ISM. Dynamics CRM Online Incident Management SOP meets the ISM requirements for an 2

3 e Incident Response Plan and are assessed to be effective security controls. Business Continuity and Disaster Recovery Plan Business continuity and disaster recovery are suitably addressed and CRM Online is considered compliant with the ISM controls relating to availability, business continuity and disaster recovery. Information Security Monitoring Vulnerability Management Microsoft s vulnerability management practices are assessed as effective for the identification, assessment, remediation and ongoing management of vulnerabilities. Change Management The change management process is considered an effective security control for managing changes to CRM Online. Cyber Security Incidents Detecting, Reporting and Managing Cyber Security Incidents Microsoft s incident management practices are considered compliant with the ISM and an effective security control for detecting, reporting and managing security incidents relating to CRM Online. Physical Security Physical Security for Systems The physical security controls in place meet or exceed ISM requirements for storage of UNCLASSIFIED (DLM) data. Personnel Security Information Security Awareness & Training Authorisations, Security Clearances & Briefings Review of personnel security measures and interviews with security personnel provided assurance to Foresight that personnel security is managed effectively within the organisation. Communications Security Communications Infrastructure Communications security within assessed data centres is considered effective to meet the intent of the applicable controls within the ISM Communications Security section for 3

4 e Product Security the handling of UNCLASSIFIED (DLM) information. Product Selection & Acquisition Microsoft s product security processes, Product Installation & Configuration combined with supporting vulnerability management, software and media security Product Classifying & Labelling processes are assessed as an effective Product Maintenance & Repairs implementation of the ISM Product Security controls. Product Sanitisation & Disposal Media Security Media Security Asset Management Software Security Standard Operating Environments Foresight found effective media security controls are in place for the handling, sanitisation, destruction and disposal of media. Foresight found that asset management is performed effectively within Microsoft consistent with the requirements for UNCLASSIFIED (DLM) information. Foresight found that effective SOE security controls are in place that meet the intent of the ISM. Application whitelisting controls are currently being deployed but are not fully in place. Microsoft have developed a work plan to address this finding, whose completion should be assessed at a point in the future. With the completion of this remediation, the SOE controls will be fully effective. Software Patching Software Development Foresight found the security updates and patching processes and controls in place to meet the intent of the ISM requirements. Foresight found that the approach Microsoft takes to software security including secure development and deployment meets or 4

5 e exceeds the security requirements of the ISM. Database Systems Microsoft database security controls meet the compliance requirements for Database Systems within the ISM. Access Identification, Authentication & Authorisation Identification of users and administrators Privileged Access Privileged access to systems is appropriately managed and monitored with controls assessed as effective with regard to applicable ISM controls. Event Logging and Auditing Microsoft s collection and management of the CRM Online system and network event logs is an effective mechanism and meets the ISM requirements for event logging and auditing. Secure Administration Secure Administration Foresight found that the security measures put in place for secure administration of the CRM Online environment meet the intent of the ISM Secure Administration requirements. Network Security Network Management The network management and configuration mechanisms are considered effective security controls for the transmission and handling of UNCLASSIFIED (DLM) data. Network Design & Configuration The intrusion detection mechanisms within CRM Online are considered effective security controls for detecting malicious or unusual activities within a cloud environment and meet the intent of the controls contained within the ISM Service Continuity for Online Services The DDoS controls in place are considered operationally effective and meet the service 5

6 e continuity compliance requirements of the ISM. Cryptography Cryptographic Security The cryptographic functions used within CRM Online are considered to be effective security controls. Cross Domain Security Cross Domain Security The firewalling capability implemented within CRM Online is considered effective for the protection of UNCLASSIFIED (DLM) information. Data Transfers Data Transfers The security mechanisms in place for data transfer meet the intent of the ISM and are considered effective security controls for the transfer of UNCLASSIFIED (DLM) information. 6