INFORMATION TECHNOLOGY ADVISORY COMMISSION (ITAC) Jan 29, 2014 [ Broadcast Site: ]

Transcription

1 INFORMATION TECHNOLOGY ADVISORY COMMISSION (ITAC) Jan 29, 2014 [ Broadcast Site: ] AGENDA for 7:30pm 1. Meeting Called to Order and Adoption of Agenda 2. Public Comment 3. Approval of Minutes of Prior Meeting 4. Administrative and Other Issues Update on ITAC Appointments and Leadership for 2014 Review of Schedule of Meetings for 2014 Web site updates Intelligent Community Forum round of 7 and next steps 5. Legislative up date (Mr. Jazzo) 6. Cable Television Updates Status of Verizon implementation Quarterly report on Cable TV Service(Billingsley) Any new developments re Comcast Franchise 7. Update on Connect Arlington Status and Telecommunications Master Plan for Arlington County (Belcher and Billingsley) 8. Presentation on Comcast business services 9. Discussion of emergency power battery systems for Verizon FIOS 10. Joint Working Group on IT Services with the Schools (Pelton & Matt Smith) (b) Document regarding Virtual High School (a) Minutes of meeting 11. Adjournment

2 ARLINGTON COUNTY INFORMATION TECHNOLOGY ADVISORY COMMISSION 2014 MEETING SCHEDULE Meeting dates and locations are subject to change. Check with Staff Liaison Rob Billingsley ( ) to confirm or to receive an updated agenda. New Schedule under preparation for 2014

3 Commission Group Webpage Changes Within the next week, users start linking to the new ITAC site: Staff will review both old and new sites for content retention ITAC Members should also review for content changes Submit suggestions for additions, changes and corrections to Cable Administration: Webpage for finding all available Commission webpages:

4 35 4th Qtr Total Complaints to County Verizon Comcast

5 Ratio of Service Calls to Customer Base 8.0% 7.0% 6.0% 5.0% 4.0% 3.0% 2.0% 4.9% 7.2% 3.6% 4.5% 1.0% 0.0% Verizon - 3rd Qtr 2012 Comcast - 3rd Qtr 2012 Verizon - 3rd Qtr 2013 Comcast - 3rd Qtr 2013 Based on Company reported data

6 ConnectArlington Construction Progress 41 Sites Approaching completion (22 connected or network ready) 2 sites under construction Potomac Yards and Ed Center 1 sites ready for construction (Central Library Est. Start 2/3) 4 sites finishing up redesign/real estate assistance (Courts Police, Detention Ctr, Arlington Traditional, Fairlington Community Ctr.) 2 sites Delayed --Ashlawn/McKinley (per request from APS) 164 Traffic Cabinets are currently connected along the backbone

7 Comcast Business Drives Business Presented By: Mohammad Shatat Enterprise Sales Manager

8 Business and Bandwidth Demands Are Exploding You re Trying to Do More, More, More More Devices More Applications More Content More On-demand Access The Question Is: Can Your Network Keep Up?

9 You Need a Network Built to Handle Those Demands Traditional Technologies Just Weren t Built with Today s Environment in Mind You need performance: Traditional technologies like T1 and Frame Relay provide limited bandwidth, constraining application performance You need to keep costs down: You can t afford to make major investments in your network every time your business changes You need scalability: Network traffic is exploding, yet the time and resources required to expand in a T1 environment are too great

10 Comcast Business Is Ready for Your Nationwide next generation fiber-based IP network 122K optical nodes 140K fiber route miles 618K plant route miles 6 Tbps of capacity and growing 39 states + DC Experienced team of support and service professionals Business

11 We Deliver Best-in-Class Communications Services A Leader in Data and Voice Industry Leadership: World s first MEF-certified CE 2.0 service provider Technical Foresight: Network development to support tomorrow's applications Commitment: Network and solutions designed for business requirements Industry Leadership: Highest rated North American VOIP provider (Infonetics Research 2012, 2013) Technical Foresight: Anytime, anywhere access via an integrated unified communications solution Commitment: Enterprise-class clarity and continuity so you re always able to communicate

12 The Comcast Network Built Like No Other Robust Infrastructure Connects Users to a Diverse Ecosystem of Providers Hub Hub Internet Backbone HE CRAN Content Providers APOP Hub HE CRAN PSTN APOP Hub HE CRAN Hub MSOs Hub 29 Total CRANs Third Party National/Global Metro

13 Comcast Converged Regional Area Network (CRAN) Optimizes Traffic Delivery Within a City or Region, Without Sharing Telco Infrastructure CRAN AR AR SUR SUR CE UNI CPE NNI Ethernet Over Fiber PE Head End MPLS over Fiber Optic Ring MPLS Over Fiber PE Head End NNI Ethernet Over Fiber CPE UNI CE Fiber End to End site. PE = Provider Edge SUR (customer-facing edge of MPLS network) NNI = Network-to-Network Interface (connection between the CPE and the PE) CPE = Customer Premises Equipment (Comcast owned and maintained device at customer Provides physical interface for customer to connect to Comcast) UNI = User-to-Network Interface (customer connection point to the provider) CE = Customer Edge (customer owned and maintained equipment)

14 Complete Portfolio of Business Solutions Data & Internet Host Sites (4) Data Centers (1) Medical Centers (7) Ethernet Private Line Ethernet Virtual Private Line 300Mb Ethernet Network Service 300Mb 100Mb Ethernet Dedicated Internet Access Comcast CRAN 100Mb 100Mb Voice Portfolio Surgical Centers (2) 100Mb Health Clinics (3) Business VoiceEdge Business Trunks PRI Business Class Voice Hospitals (9) Healthcare Customer Network

15 Comcast Business Ethernet Largest US Ethernet network among competitive providers Ethernet services delivered via Comcast s high-performance network Deep fiber penetration; beyond the central business district Comcast owned and operated infrastructure for true network diversity Focus on a business audience regardless of your industry, we can design a network for you Two-tier support national network monitoring with local leadership, technical support, and customer care We Have the Scale, Strength, and Stability of a Global Corporation, But the Attention and Focus of a Local Provider

16 Why Comcast Business Ethernet? Scalability Ability to scale quickly, easily, and incrementally from 1 Mbps to 10 Gbps to meet the rapidly evolving needs of businesses Performance Combined with easy scalability, Ethernet s ability to manage multiple types of traffic helps maximize application performance in ways legacy technologies never could Network Diversity Comcast has invested billions into its own infrastructure, with diverse facilities from those of ILECs, and CLECs who often use the same routes Service Level Agreement Comcast stands behind our service with a service level agreement, and 24x7 support, 365 days per year MEF CE 2.0 Certified Comcast is the world s first carrier to earn this designation, leading the industry and demonstrating our commitment to enterprise businesses

17 Ethernet Service Portfolio: A Solution for Every Environment Ethernet Private Line Service (EPL) Point-to-point connectivity between two sites for bandwidth-intensive applications Ethernet Virtual Private Line Service (EVPL) Point-to-multipoint connections tailored by application Comcast Network Comcast Network SITE 1 SITE 1 SITE 2 Customer Customer Premise Comcast Comcast Premise Equipment Switch Dedicated capacity Switch Equipment SITE 1 through the network SITE 2 Customer Premise Equipment Comcast Switch Comcast Switch Customer Premise Equipment SITE 2 Ethernet Network Service Multipoint-to-multipoint connectivity for businesses with high-bandwidth requirements and multiple locations Ethernet Dedicated Internet Access Service High-bandwidth connectivity between a LAN and the Internet Comcast Network SITE 1 Customer Premise Switch or Router Customer Premise Switch or Router SITE 3 SITE 1 Customer Premise Equipment Comcast Network (Dedicated EVC) SITE 2 Comcast Switch Comcast Switch Comcast Switch Comcast Internet Gateway

18 Comcast Business Voice Portfolio VoiceEdge (hosted PBX) Fully-managed alternative to on-site, hardware-based PBXs or key systems User-friendly, yet powerful voice and unified communication service for businesses Complete, affordable packages Trunks/PRI Connection from PBX to Comcast network Scale service as needed in channel increments Great value when bundled with Internet Voice Lines Voice service for businesses Unlimited local, domestic long distance with hunt groups and online voic Available as an Integrated Solution with Both Comcast Business Internet and Ethernet

19 Why Comcast Business Voice? Anytime, Anywhere Access Lower Operating Costs Integration of work lines with mobile devices, home offices, or other locations so users never miss a call, regardless of location or device Eliminates the need for expensive and resource-intensive on-site PBX equipment, while providing a predictable monthly fee structure and minimizing capital expenditures and maintenance costs Business Voice Continuity Automatic redirect of calls to back-up numbers if there is a power outage or other onsite issues to keep business operating Future-proofed Voice Communications Features and functionality delivered and upgraded from the cloud, so businesses always have the latest technology Multi-location Simplicity and Common User Experience Comprehensive Voice Portfolio On-net calling between sites included for no additional charge using extensions, unified calling experience, the fast addition of new locations, and shared call handling across offices Flexible voice portfolio with multiple deployment options that meet the range of needs from small, one-site businesses to multi-location, mid-market companies

20 All Industries, All Sizes Run on Comcast

21 An Agile and Responsive Team to Support You Support Experienced team with thousands of dedicated professionals Carrier-class network engineering support experts on staff Dedicated project manager Site survey and fiber map Rights of entry Service design review Local Presence Strong local presence in every market Comcast services with customer service, engineering and technical support available 24/7/365 to support customer needs Installation at your convenience from local, certified techs Network Management Ongoing multilayer, proactive monitoring and troubleshooting Business Network Operations Centers (BNOCs) provide redundancy and operate 24x7x365 Tier II and III enterprise repair groups collocated in NOCs Proactive Customer Monitoring Center (CMC) Multiple service classes backed by SLAs Robust set of advanced software tools to detect and isolate faults Staffed 24x7x365 by certified engineers 50% of tickets generated by CMC; detecting problems before customers!

22 All Backed by the Comcast Business You entrust us with your business and we take that trust seriously Promise If there is a service issue, we promise to resolve it as quickly as possible; if it was our issue, you will not be charged for the time of the interruption In addition: Money-back guarantee Support everywhere: Phone, Web, onsite 24x7 dedicated business support Dedicated project managers from design to install Service Level Agreement for end-to-end coverage

23 Comcast Business: Your Partner for Growth Enabling You to Act at the Speed of Opportunity We provide a full portfolio of Enterprise-class data and voice services that can address a broad range of today s business needs We offer true network diversity for maximum business continuity We back our next-generation technology with enterprise-class service delivery, monitoring, and end-to-end management Let Comcast transform your communications infrastructure from an expense item into a strategic asset

24 Thank You Presented By: Mohammad Shatat Enterprise Sales Manager