ADDENDUM 1 April 13, 2018 Request for Proposals: Professional Services for Server Backup Solution

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Edith Marsh
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1 Following are the questions submitted on or before April 6, 2018, in accordance with RFP specifications. All questions are published verbatim as received, without regard to errors in spelling, punctuation, or grammar, in order to avoid misrepresenting any submission. Responses to questions, clarifications of material, or corrections are indicated in green after each question. From Pre-Proposal Conference, held April 4, 2018, and submitted 1. Are they are compliance requirements this solution needs to meet? 2. Cloud Storage does not typically allow for dedicated LUNs, is this a compliance or regulatory requirement? 3. Are the stated Data Center redundancy requirements for the replicated backup data, replicated VMs or both? City Response: Both for backup data and backup VMs. 4. What is the current bandwidth out of your datacenter? City Response: See RFP. 5. What is the average daily change rate of the VMs to be replicated? City Response: Unknown at this time. It is anticipated the selected vendor can determine this at time of implementation. 6. Does the Shoretel server have any SIP Trunk/QoS/Traffic Shaping requirements that need to be considered in the recovery environment? City Response: Unknown at this time. It is anticipated the vendor will help us determine this. 7. Is the File Server hosting User File Shares? 8. Is any other client data, other than current backup, currently being stored in the Cloud? City Response: Yes, but not in scope for disaster recovery in the cloud. 9. Who will be initiating and running the failover process once a disaster is declared? City Response: City of Lake Forest IT Staff. 10. Please provide a copy of the sign-in sheet of the companies present at the meeting. City Response: Sign-in sheet supplied at end of addendum. Page 1 of 6

2 11. What is the go-live date on these? City Response: Server backup solution go-live date is anticipated to be July 30, Is there a provider preference for the cloud backup? Will a solution using a cloud provider other than AWS or Azure be acceptable? City Response: No preference provided City data stays within the United States. 13. When anticipating data growth of 25% per year, how many years should the solution support from the start before needing to scale? City Response: 5 years. 14. The solution should provide migration tools for existing data sets. Does this mean existing backup data would need to be migrated to the new solution? If not, please clarify. City Response: It is preferable to migrate current backup data to the new solution if proposed solution supports it. 15. Regarding multiple, geographically diverse, cloud data centers in the US, is the City s expectation that its data replicate to one data center out of the region or in multiple data centers across the country? If multiple, how many cloud copies of the data are required? City Response: One data center. 16. Are there any requirements for failback from the cloud after the DR event has ended? City Response: Yes and The City will consider recommendations from the professional services vendor. 17. Is table 1.6.4, the Server DR Startup Priority List, is the Max Data Loss IT Assumption, column considered the official RPO/RTO for each server? Does RPO/RTO need further definition as part of this project? Will solutions that can deliver better RPO/RTO than what is stated be scored differently? City Response: Yes, we anticipate that scoring may be affected by RPO/RTO. 18. Is there a recovery platform that Lake Forest personnel have in mind leveraging your current investment? City Response: We are open to all solutions. 19. What are the expected SLAs for the off-cloud VMs? City Response: Currently undefined. 20. Planning any upgrades or updates to the On-premise servers? City Response: We have a maintenance and upgrade schedule in place. Page 2 of 6

3 21. What is your target platform? AWS, VMWare, Azure Commercial or Government? City Response: See question number What is deficient with the current Arcserve on premise w/ cloud-based recovery capabilities? Is increasing the current Arcserve footprint an option? City Response: current capacity will not meet 5 year expectation of the current system. Information provided by manufacture is that current backup system will not support expansion. 23. There is reference to the "anticipated life of the proposed on-premise backup. Is there an established term to address: 1 year, 3 years, 5 years? City Response: See question number What is the retention for the On-Prem Disk Copy? City Response: See RFP. 25. How many exchange mailboxes? City Response: What versions of linux? City Response: We currently utilize the FortiGate solution which runs on Linux. 27. What versions of sql? City Response: 2008 R2, 2012 R2, What s your RTO? City Response: RTO is based on Priority Column in table Are you looking to the vendor for on-going maintenance? City Response: We are looking for vendor to recommend, install, and configure a solution, then train IT staff to support the solution. 30. Will someone internal be doing the on-premise backups? 31. Will this be accessible through OS level? 32. Will you be doing a mixture of virtual and bare metal? 33. Will they stay bare metal? City Response: It is anticipated that some will remain bare metal. 34. Will you be doing file level backup? City Response: We will be doing file and server level backups. Page 3 of 6

4 35. Will there be any replication of servers? 36. What are you using for replication? City Response: We are currently using ArcServe for backup and disaster recovery. 37. For professional services, if reliant on hardware and licenses, should approximate list pricing be included? City Response: Yes, as long as it is identified as list only. Hardware will be negotiated later. 38. Does it matter if cloud service changes? City Response: No stipulation is that it remains in the United States. Please refer to the RFP. 39. Is there a term of contract? City Response: When evaluating systems we will be using a 10 year TCO. 40. What is the new ERP system you will be installing? City Response: BS&A system. 41. Are we looking to move off or onto 3 new servers for ERP? 42. Any Police data included in backup? 43. What is current internet service? City Response: RFP requests vendors provide City with minimum bandwidth solution in submitted proposal. 44. Are the demonstrations to IT and the City Board, or IT only? City Response: It only. 45. Is there any scope on demonstrations? City Response: Nothing has been published yet. 46. Who will the City selection team be? City Response: It is anticipated the IT Division staff will be the selection team. 47. Will we publish a list of those who intend to propose? City Response: No, but we can publish the sign in sheet from the vendor pre-proposal meeting. Page 4 of 6

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6 ACKNOWLEDGMENT OF RECEIPT OF ADDENDA The Addenda to the Specifications have been received and have been considered in response to this Request for Proposals: 1. Date: 2. Date: 3. Date: Page 6 of 6

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