INFRASTRUCTURE AND CLOUD SERVICES

Transcription

1 INFRASTRUCTURE AND CLOUD SERVICES

2 INFRASTRUCTURE AND CLOUD SERVICES Tech Mahindra IT Infrastructure & Cloud Services (ICS) offers a suite of reliable, responsive, flexible and proven Infrastructure & Cloud services and solutions that deliver differentiated value to our customers business. Our rich portfolio of service offerings span across the infrastructure lifecycle of Plan-Build-Run-Monitor and includes Infrastructure Consulting, Data Center, End User Computing, Enterprise Networking, Enterprise Security, IT Infrastructure Operation Management, Application Operations and Cloud Services. Customer Base Associates Worldwide 12,000+ Infra Supported 750,000+ Assets Presence in 90+ Countries AMERICAS EMEA APAC Focus Industries Banking & Insurance Travel, Transport & Logistics Manufacturing Infrastructure being Managed 105+ Data Centers Healthcare Telecom Natural Resources Retail 320,000+ End Users 135+ PB Storage Key Highlights Unique Scale: Largest Infrastructure Management engagement with 1,100+ FTEs managing 35K+ Servers, 25 PB Storage, 35K Network Elements, 1,700 Applications, 25+ Data Centers Migrated 6,000+ applications to Cloud Over 15 years of delivering Hosting & Shared Services with our Global Footprint of owned/ Partner Data Centers ICS Academy: Offers a unique simulation based Infrastructure Operations training Partnering with best of breed technology providers

3 KEY HIGHLIGHTS With our end-to-end Infrastructure and Cloud Services portfolio, we help you achieve newer levels of business performance and enable you get more from your IT investments. Working with leading global alliances, Tech Mahindra brings in agility and efficiency in managing critical IT Infrastructure.

4 TRANSFORMING END USER EXPERIENCE WITH WaaS NxT & SDSO WaaS NxT (Workspace-as-a-Service) WaaS NxT is a next generation digital platform for end users that instantiates unique workspaces, providing flexibility to deliver enterprise apps, data and end user collaboration solutions in a secure manner for varied work styles seamlessly made available as-a-service.it delivers context-aware and follow-me workspaces on multiple devices with analytics engine, automation and orchestration layer for a true digital transformation. Context aware computing A digital workspace with options based on user needs One stop shop for all IT services 4

5 Service Delivery and Service Optimisation (SDSO) SDSO suite is aimed at empowering End Users and automating the IT Service Delivery & Operations. It provides a self-service IT portal where users can interact with IT without delay. It enables proactive and automatic delivery and return of IT services triggered by business qualification. It reduces complexity of desktop management and user profile management through context awareness. It uses End User IT analytics for proactive and predictive End User monitoring and support requirements. 5

6 TRANSFORMING INFRA OPERATIONS MANAGEMENT WITH AUTOMATION & ANALYTICS DATA INGESTION FLOW 2 PATH TM FixStream Meridian Enabling IT Operations analytics for Application & Infrastructure Collect Auto-discover, Aggregate, and store millions of inputs per second from application and infrastructure Correlate Map business-level application and infrastructure process, connections and flows together in near real time Analyze Model and predict system behavior using machine learning and statistical algorithms Visualize Show rich contextual views based on business objectives for each end user. Flashback to any point in time in three clicks or less TechMahindra CUBES Powered by TACTiX Enabling Smart Visualisation, Analytics, AI & Automation Capabilities TechMahindra CUBES is the overall framework that integrates all the toolsets to provide an end-to-end IT Infrastructure service automation capabilities, from monitoring to autonomics & actionable intelligence. 6

7 TRANSFORMING ENTERPRISE HOSTING WITH mpac Managed Platform for Adaptive Cloud (mpac) mpac is a next level of cloud management platform which Simplifies IT by transforming legacy DCs into adaptive infrastructure.it orchestrates complexity and delivers private and hybrid IaaS in response to dynamic workload requirements. mpac enables integrated performance, availability and SLA management of Applications and Infrastructure across multiple cloud providers 7

8 ICS SUCCESS STORIES US-based Global Tier 1 Telco Data Center Management Servers & Storage Support Database Support Application Support 24x7 Operational Support Fortune 100 Leading Healthcare Organization User Base: 80,000+, Spans across 5 different personas IT Service Desk and SPOC (L1) Field Services & Dispatch Services (L2) Walk Up IT Kiosk Services For A Major US Conglomerate DC Consolidation to Hybrid Cloud Across 18 countries and 220 sites 700+ Applications migrated to AWS & Private Cloud using MAC Remediated Windows 2003 with upgrades to Windows 2012 Insurance Service Provider in Australia Take over of complete infrastructure support Setup 2 new SDDC with mpac (VMware) Setup security and network infrastructure including SOC services Transform & Run IT Infrastructure Private & Hybrid Cloud for 5 years Leading Australian Airline 5 years Managed Services engagement Data Center Operations & End User Services Engagement End User Services including virtualized desktop support at terminals Servers, Storage & Database Management UK Based Personal Survival Equipment Manufacturer End User Services through Shared Services model Site Assessment in 24 locations Windows 10 Migration File and Print Server Migration Windows AD Migration Post Migration Support For One of Denmark s Largest IT Companies Legacy Modernization to a new Cloud infrastructure (using mpac) Legacy DC Asset Buy Back IaaS pricing model on a per VM (5 sizes) and per GB for storage and backup Build with Cisco ONE Enterprise Cloud based on Cisco, VMWare, HDS and CommVault Migration of Apps from Legacy Infrastructure to new Cloud Infrastructure using MAC French Digital Security Company Decommissioned current DCs and set up PCI-CP certified DCs with high availability ITIL based IT Infrastructure Management services Server and virtualization management Storage & backup support Tools deployment and management Network & security services Swedish Automobile Manufacturer Hosting and Management Server & Storage Database, Infrastructure Security Operations Private Cloud Management End User Services including Service Desk connect@techmahindra.com