Core Services for ediscovery Perfection

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1 BEST-IN-CLASS DATA ENVIRONMENTS. Core Services for ediscovery Perfection MANAGE MANAGE IMPLEMENT IMPLEMENT ASSESS

2 Core Services for ediscovery Perfection George Jon is an ediscovery infrastructure specialist delivering performant, scalable, fault tolerant environments for all ediscovery platforms. We work with corporations, leading law firms, government agencies, and independent resellers/hosting companies to quickly and strategically implement large-scale ediscovery networks, as well as troubleshooting and perfecting existing systems. Employing a modular framework that has been tested and perfected over a decade of R&D, environments can be customized to individual client needs, budgets and requirements. The best practices developed by George Jon have become the standard for global ediscovery systems, driving productivity, profits and peace of mind throughout the industry ASSESS IMPLEMENT MANAGE THE CORE

3 Core Assessment The Core Assessment is an in-depth study of your current ediscovery infrastructure that identifies shortcomings and establishes a roadmap for achieving optimal performance. We take the time to learn about your business, goals, growth projections, workflow, budgets, and pain points. These needs are then meshed with the architecture and configurations of your environment, resulting in a plan that ensures the infrastructure, applications, and correlative elements are all working in harmony. Scope of Services George Jon will perform a comprehensive audit of the technology used in your ediscovery environment, including (but not limited to) application and OS best practices (according to George Jon, as well as vendors). We then perform a secondary best practice assessment on component harmony, applying our 15 years of experience to see how the elements in your environment function as a unit. The resultant data allows us to design a perfect end user experience, making recommendations on components including: Server hardware SQL servers Virtualization hypervisor Networks Storage Backups and disaster recovery Business continuity Security Detailed Reporting Once the assessment is complete, we will deliver a comprehensive analysis of our findings with detailed reporting and expert recommendations for the entire environment. In many cases, George Jon s Core Kits are the easy and affordable answer for drastically improving currently underperforming, outof-warranty, or expensive and costly to maintain infrastructure. We are experts in seamlessly migrating applications and data between locations, whether in the same room or across the world, with little impact on the end user, along with secure, fully redundant backup systems. BENEFITS Identifies and documents issues affecting the production environment Determines hardware/ software compatibility issues based upon GJ best practices Sets goals and a roadmap for future improvements, growth and management Recommends disaster recovery and backup procedures to ensure data security and fidelity Lays the groundwork for a turnkey, performant environment to be implemented by GJ 1

4 Core Implementation Core Implementation is a turnkey service for both new and existing ediscovery users looking to properly build and launch performant, best-in-class production environments. From planning and procurement to buildout and training, we will specify, install and perfect a system built to grow with your business. Every element of an ediscovery network (hardware, software, disaster recovery, storage, networking) must be designed with performance and uptime in mind. George Jon offers clients stable, scalable, fault tolerant environments for all ediscovery platforms that maximize productivity and profitability from the time of implementation. We ve spent over a decade perfecting a process to quickly and strategically implement new environments, as well as perfecting existing ecosystems. the Cloud 48 Port Switch Stack FIREWALL VIRTUAL MACHINE HOST VIRTUAL MACHINES GJ360 24/7 Support & Oversight Management Loaders Agent Servers User-Facing Web Servers SAN (All-Purpose) File Servers Backup Server VMS backed up by vranger File servers backed up by Rapid Recovery Domain Controllers vranger Backup Backed up by LiteSpeed Terminal Services The George Jon Baseline Network LAN iscsi Physical SQL Servers BENEFITS Detailed project plan, budget and deliverables to ensure a smooth development process Consistent infrastructure design for global client base enables symbiotic QA testing Easy and unlimited scaling through a modular framework that allows clients to grow incrementally, as needed Quick and easy data migration of existing workspace data into your optimized environment Reliable DR, HA and backups to protect you from costly downtime and data loss Turnkey acquisition, setup and testing for all hardware/ software elements Daily communications and transparent workflow provided by the project team Detailed documentation and training for internal benefit 2

5 Core Implementation The Road to ediscovery Perfection Project Plan & Budget George Jon will deliver a detailed Project Plan and Budget for building/optimizing your ediscovery network, including hardware/ software components, installation, storage, backups, security and testing. Procurement George Jon will specify, order and deliver every hardware/software component for your project. We leverage our relationships with industry-leading vendors to bring you the best technologies available at favorable prices. Testing We ll thoroughly test the new network, ensuring that all components are working in harmony and at peak efficiency. Best practice benchmarks will be applied for baseline metrics. Buildout We will physically build out your network and properly install all components; or, if you re building the system using internal IT staff, we ll deliver best practice documentation. Data Migration Our technicians will have your data imported and functioning in a short timeframe, a significant benefit for customers who are actively using the live system and require ongoing functionality. Security & Backups Our comprehensive knowledge of ediscovery workflow allows us to design and implement HA/DR systems that protect you from costly downtime and data loss. Every component is scalable and fully redundant to ensure fidelity. Documentation & Training At the completion of every Implementation, George Jon creates and provides comprehensive documentation for the client. Reports include deployment information, configurations, and known issues. Professional project training is available as requested. Communications Throughout the project, the client will receive daily s about milestones, roadblocks, and status changes. George Jon s internal, enterprise-level ticketing system allows us to track and document all project progress under one dedicated ticket for easy reference. 3

6 Core Management ediscovery users require instant, reliable access to millions of files 24/7. To ensure consistent network performance with little to no downtime, George Jon offers Core Management services to proactivey safeguard your data infrastructure, optimizing hardware, software, backup and storage systems to run at peak efficiency. And most importantly, it s transparent, all done with minimal needs placed on your valuable time. George Jon Core Management services provide comprehensive problem solving and protective oversight for live ediscovery environments, every hour of every day. Employing powerful, automated tools, a vast database of known issues, and industry leading technicians, George Jon eliminates costly errors and potential threats before they ever affect system performance. We perpetually query a wide range of client networks, identifying and fixing issues behind the scenes while ensuring a seamless user experience. The key is a consistent, replicable baseline network configuration we deploy for ediscovery clients around the globe, ensuring that hardware, software, backup and storage systems are perpetually running at peak efficiency. This symbiotic environment allows for system-wide quality assurance testing, enabling us to use the knowledge gained from one client to instantly benefit our entire roster. The George Jon support team maintains an internal database of known issues related to scaling, utilization, security, and other relevant data network challenges discovered over 10 years of building and supporting complex systems. This knowledge base is applied to every client network: when we discover an issue with one system, we fix it, log it into our system-wide database, and thus proactively safeguard every client from the issue. This spider web of oversight represents enormous savings for clients, as the costs for equivalent manpower, research, and internal monitoring would be prohibitive. BENEFITS Comprehensive database of known issues protects all clients using the GJ network Eliminates issues before they ever affect systems, end users or profitability 24/7 emergency support for system failures, security issues and updates Rapidly deployed monitoring software yields reliable data within hours Web-based dashboard for internal IT staff enables monitoring and alerts Every client has a dedicated Account Manager and Primary Engineer for quick and easy communications 4

7 Core Management Personal service and customized solutions are what set us apart from the competition. We re more than a service provider we re an extension of your technical team, a trusted partner in solving problems and planning for success. DEDICATED IN-HOUSE TEAM Every George Jon client has a dedicated Account Manager and Primary Engineer who work in unison to communicate with the client team, from decisionmakers to technical contacts to end users. No two clients are the same, so we accordingly adapt our services to address your individual needs, systems and goals. Our team is part of your team, so feel free to reach out as needs arise. Your dedicated George Jon team is available to discuss topics on a scheduled basis that fits your needs, including but not limited to: Business needs Analyzing growth forecasts Maintenance schedules and tasks Documentation Open trouble tickets Storage Backups and Disaster Recovery Server health Software Network performance Security Power management Cloud services (Amazon, Azure, Office 365, etc.) CORE MANAGEMENT COMPONENTS 24/7 oversight of your ediscovery environment, including design, configuration, best practices, quality assurance, and testing Installation and use of GJ360 proactive health monitoring software for all network devices including servers, workstations, storage arrays, networking routing, switching, firewall equipment, and applications Management of physical systems, logical software environments (i.e. SQL), backups, and hosted applications 24/7 access to George Jon certified ediscovery application and infrastructure technicians Infrastructure planning and design consulting services for infrastructure growth or addition of software applications ediscovery application upgrades SecureLink secure remote access Monthly maintenance window - Hardware, firmware and software - Windows and critical app patching - VMWare updates - Security updates Proactive maintenance - Configuration backups and best practices updates Backup and Disaster Recovery - Planning ensure data location, RPO/RTO - Weekly checks and documentation Security monitoring and management - Antivirus and endpoint security best practices Database integrity checks Full documentation Troubleshooting and problem resolution 5