Nortel Enterprise Reporting Quality Monitoring Meta-Model Guide
|
|
- Felicia Bridget Dorsey
- 5 years ago
- Views:
Transcription
1 NN Nortel Enterprise Reporting Quality Monitoring Meta-Model Guide Product release 6.5 and 7.0 Standard November 2009
2
3 Nortel Enterprise Reporting Quality Monitoring Meta-Model Guide Publication number: NN Product release: 6.5 and 7.0 Document release: Standard Date: November 2009 Copyright Nortel Networks. All Rights Reserved. While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice. Nortel, Nortel Networks, the Nortel logo, and the Globemark are trademarks of Nortel Networks. All other trademarks are the property of their respective owners.
4
5 Contents Getting Started 7 About this guide How to get help Introduction to Cognos Query Studio 11 Query Studio Quality Monitoring Meta-Model 15 Query Subject Entities Topic Entities The ETL Command 55 Using the ETL Command Process Logging Index 61 Quality Monitoring Meta-Model Guide v
6 Contents Standard vi Nortel Enterprise Reporting
7 Chapter 1 Getting Started In this chapter About this guide 8 How to get help 9 Quality Monitoring Meta-Model Guide 7
8 Getting Started Standard About this guide Nortel Enterprise Reporting Quality Monitoring Meta-Model Guide provides an overview of the Cognos reporting components and an introduction to Ad Hoc reporting concepts. It describes the Nortel Quality Monitoring Meta-Model that is used to create Ad Hoc reports. Intended audience This guide is designed to be used by: Nortel and Business Partner professional services staff responsible for planning and setting up systems. Customers IT staff responsible for system maintenance. 8 Nortel Enterprise Reporting
9 November 2009 Getting Started How to get help This section explains how to get help for Nortel products and services. Finding the latest updates on the Nortel Web site The content of this documentation was current at the time the product was released. To check for the latest updates to the Nortel Contact Recording and Quality Monitoring documentation, go to and navigate to the Contact Recording suite. Getting help from the Nortel Web site The best way to get technical support for Nortel products is the Nortel Support Web site: This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products. From this site, you can: download software and related tools download technical documents, release notes, and product bulletins sign up for automatic notification of new software and documentation search the Support Web site and Nortel Knowledge Base for answers to technical issues open and manage technical support cases Getting help over the phone from a Nortel Solutions Center If you do not find the information your require on the Nortel Technical Support Web site, and you have a Nortel support contract, you can also get help over the phone from a Nortel Solutions Center. In North America, call NORTEL ( ). Outside North America, go to the Web site below to obtain the phone number for your region: Getting help from a specialist by using an Express Routing Code You can use an Express Routing Code (ERC) to more quickly route your call to the appropriate support specialist. To locate the ERC for your product or service, go to: Quality Monitoring Meta-Model Guide 9
10 Getting Started Standard Getting help through a Nortel distributor or reseller If you purchased a service contract for your Nortel product from a distributor or authorized reseller, you can contact the technical support staff for that distributor or reseller. 10 Nortel Enterprise Reporting
11 Chapter 2 Introduction to Cognos Query Studio In this chapter Query Studio 12 Quality Monitoring Meta-Model Guide 11
12 Introduction to Cognos Query Studio Standard Query Studio Query Studio is the ad hoc reporting tool for ReportNet, the Web-based reporting solution. In Query Studio, you can: View data - Connect to a data source to view data in a tree hierarchy. Expand the Query Subjects to see query item details. Create reports - Use the data source to create reports, which you can save and reuse. You can also use an existing report to create a new report. Change the appearance of reports - Improve the layout of your report. For example, you can create a chart, add a title, or reorder columns for easy comparison. Work with data in a report - Use filters, summaries, and calculations to compare and analyze data. To use Query Studio effectively, you should be familiar with web browsers, as well as your organization's business and its data. You may also need to be familiar with other components of ReportNet. For details, see the Nortel Enterprise Reporting Quality Monitoring Installation Guide. 12 Nortel Enterprise Reporting
13 November 2009 Introduction to Cognos Query Studio The following shows the Nortel Enterprise Reporting Quality Monitoring Meta-Model as it appears in Query Studio: Quality Monitoring Meta-Model Guide 13
14 Introduction to Cognos Query Studio Standard Nortel Enterprise Reporting
15 Chapter 3 Quality Monitoring Meta-Model In this chapter Query Subject Entities 16 Topic Entities 42 Quality Monitoring Meta-Model Guide 15
16 Quality Monitoring Meta-Model Standard Query Subject Entities This section lists and describes all Query Subjects that are part of the Nortel Enterprise Reporting Cognos model. A Query Subject is a grouping of entities that can be used to filter the information that is contained on a report. These Query Subjects have been organized so that the main entities are found at the root level of the Query Subject and other pertinent entities are contained in subfolders. Each entity includes the following information: Entity Name Entity Type Data Type Description Agents Query Subject The Agents Query Subject describes agents and entities that are related to the agent. In the Nortel Enterprise Reporting application, an agent is defined as a person who either has a recorded contact or an evaluation associated with him/her. 16 Nortel Enterprise Reporting
17 November 2009 Quality Monitoring Meta-Model Main Entities Main Agent Entities First Name Attribute String The first name of the agent. Middle Name Attribute String The middle name of the agent. Last Name Attribute String The last name of the agent. Full Name (First Last) Attribute String The full name of the agent formatted as First Name Last Name. ex: Bob Smith Full Name (Last, First) Attribute String The full name of the agent formatted as Last Name, First Name. ex: Smith, Bob External ID Attribute String The external id as it has been defined in the Quality Monitoring Selective Recording system. Active Status Attribute String The status of the agent. (active, inactive) Role Name Attribute String The Quality Monitoring Selective Recording role name for the agent. Balance Login Name Attribute String The Quality Monitoring Selective Recording login name for the agent. Extension Attribute String The Quality Monitoring Selective Recording primary extension for the agent. Effective Start Date Attribute Datetime The date at which the agent was placed under his/her current supervisor. Effective End Date Attribute Datetime The date at which the agent last reported to his/her previous supervisor Subfolder Entities User-Defined Fields Subfolder User-Defined Fields Subfolder Entities Character Field 1 Attribute String The Quality Monitoring Selective Recording Character 1 User Field of the agent. Quality Monitoring Meta-Model Guide 17
18 Quality Monitoring Meta-Model Standard User-Defined Fields Subfolder Entities Character Field 2 Attribute String The Quality Monitoring Selective Recording Character 2 User Field of the agent. Character Field 3 Attribute String The Quality Monitoring Selective Recording Character 3 User Field of the agent. Character Field 4 Attribute String The Quality Monitoring Selective Recording Character 4 User Field of the agent. Character Field 5 Attribute String The Quality Monitoring Selective Recording Character 5 User Field of the agent. Character Field 6 Attribute String The Quality Monitoring Selective Recording Character 6 User Field of the agent. Character Field 7 Attribute String The Quality Monitoring Selective Recording Character 7 User Field of the agent. Character Field 8 Attribute String The Quality Monitoring Selective Recording Character 8 User Field of the agent. Character Field 9 Attribute String The Quality Monitoring Selective Recording Character 9 User Field of the agent. Character Field 10 Attribute String The Quality Monitoring Selective Recording Character 10 User Field of the agent. Date Field 1 Attribute Datetime The Quality Monitoring Selective Recording Date 1 User Field of the agent. Date Field 2 Attribute Datetime The Quality Monitoring Selective Recording Date 2 User Field of the agent. Date Field 3 Attribute Datetime The Quality Monitoring Selective Recording Date 3 User Field of the agent. 18 Nortel Enterprise Reporting
19 November 2009 Quality Monitoring Meta-Model User-Defined Fields Subfolder Entities Date Field 4 Attribute Datetime The Quality Monitoring Selective Recording Date 4 User Field of the agent. Date Field 5 Attribute Datetime The Quality Monitoring Selective Recording Date 5 User Field of the agent. Supervisors Subfolder Supervisor Subfolder Entities Supervisor First Name Attribute String The first name of the supervisor for the agent. Supervisor Middle Name Attribute String The middle name of the supervisor for the agent. Supervisor Last Name Attribute String The last name of the supervisor for the agent. Supervisor Full Name (First Last) Supervisor Full Name (Last, First) Immediate Supervisor First Name Immediate Supervisor Middle Name Immediate Supervisor Last Name Immediate Supervisor Full Name (First Last) Immediate Supervisor Full Name (Last, First) Attribute String The full name of the supervisor for the agent formatted as First Name Last Name. ex: Bob Smith Attribute String The full name of the supervisor for the agent formatted as Last Name, First Name. ex: Smith, Bob Attribute String The first name of the immediate supervisor for the agent. Attribute String The middle name of the immediate supervisor for the agent. Attribute String The last name of the immediate supervisor for the agent. Attribute String The full name of the immediate supervisor for the agent formatted as First Name Last Name. ex: Bob Smith Attribute String The full name of the immediate supervisor for the agent formatted as Last Name, First Name. ex: Smith, Bob Quality Monitoring Meta-Model Guide 19
20 Quality Monitoring Meta-Model Standard Note: It is important to understand the difference between a supervisor and an immediate supervisor. A supervisor is any person within the organization hierarchy that can see the agent as a subordinate. An immediate supervisor is the one person that the agent reports to in the organization hierarchy. Groups Subfolder Groups Subfolder Entities Entity Name Entity Type Data Type Description Group Name Attribute String The name of the group. Security Level Attribute String The permissions that have been set on the group. (Administrator, Shared Member, or Member) Is Group Member Attribute String The indicator of whether the agent is a member of the group or not. (T or F) Contact Flags Subfolder Contact Flags subfolder Entities First Agent Flag Attribute String The indicator of whether the agent was the first agent on a specific contact. (T or F) Keys Subfolder Keys Subfolder Entities Site Id Attribute Numeric The identifier of the site that the agent belongs to. Agent Id Attribute Numeric The identifier of the agent. Agent Master Id Attribute Numeric The master identifier of the agent. This identifier links all instances of the agent in the system. Immediate Supervisor Id Attribute Numeric The identifier of the agents immediate supervisor. Immediate Supervisor Master Id Attribute Numeric The master identifier of the agents immediate supervisor. This identifier links all instances of the immediate supervisor in the system. 20 Nortel Enterprise Reporting
21 November 2009 Quality Monitoring Meta-Model Keys Subfolder Entities Supervisor Id Attribute Numeric The identifier of the agents supervisor. Supervisor Master Id Attribute Numeric The master identifier of the agents supervisor. This identifier links all instances of the immediate supervisor in the system. Group Id Attribute Numeric The identifier of the group. Contact Id Attribute Numeric The identifier of the contact. All People Query Subject The All People Query Subject describes all people entities. It allows the end user to implement logic when the roles assigned to a person are necessary pieces of information. Quality Monitoring Meta-Model Guide 21
22 Quality Monitoring Meta-Model Standard Main Entities Main All People Entities Person First Name Attribute String The first name of the person. Person Middle Name Attribute String The middle name of the person. Person Last Name Attribute String The last name of the person. Person Full Name (First Last) Person Full Name (Last, First) Attribute String The full name of the person formatted as First Name Last Name. ex: Bob Smith Attribute String The full name of the person formatted as Last Name, First Name. ex: Smith, Bob External ID Attribute String The external id as it has been defined in the Nortel Quality Monitoring Selective Recording system. Active Status Attribute String The status of the person. (active, inactive) Role Name Attribute String The Quality Monitoring Selective Recording role name for the person. Balance Login Name Attribute String The Quality Monitoring Selective Recording login name for the person. Extension Attribute String The Quality Monitoring Selective Recording primary extension for the person. Subfolder Entities Role Flags Subfolder Role Flags Subfolder Entities Is Reviewer Attribute String The indicator of whether the person has reviewed a contact or not. (T or F) Is Evaluated Attribute String The indicator of whether the person has had an evaluation performed on him or her or not. (T or F) 22 Nortel Enterprise Reporting
23 November 2009 Quality Monitoring Meta-Model Role Flags Subfolder Entities Is Evaluator Attribute String The indicator of whether the person has performed an evaluation or not. (T or F). Is Supervisor Attribute String The indicator of whether the person is a Quality Monitoring Selective Recording supervisor or not. (T or F) Is Agent Attribute String The indicator of whether the person is a Quality Monitoring Selective Recording agent or not. (T or F) Keys Subfolder Keys Subfolder Entities Site Id Attribute Numeric The identifier of the site that the person belongs to. Person Id Attribute Numeric The identifier of the person. Person Master Id Attribute Numeric The master identifier of the person. This identifier links all instances of the person in the system. Quality Monitoring Meta-Model Guide 23
24 Quality Monitoring Meta-Model Standard Main Entities Main Business Rules Entities Business Rule Folder Name Business Rule Folder Name Attribute String The name of the business rule folder that the business rule resides in. Attribute String The name of the business rule. Business Rule Status Attribute String The status of the business rule in the Quality Monitoring Selective Recording application. (Active, Deleted) Business Rule Type Attribute String The type of the business rule. ('Event- Based Rule', 'Scheduled-Based Rule', 'Template Rule', 'Custom Rule') Subfolder Entities Keys Subfolder Keys Subfolder Entities Business Rule Id Attribute Numeric The identifier of the business rule. Site Id Attribute Numeric The identifier of the site. Contact Id Attribute Numeric The identifier of the contact that was recorded by the business rule. Contact Date Query Subject The Contact Date Query Subject describes the contact date entities. These entitles are related to the date at which the contact was captured and all the functions that surround that date. The month, week of year, day of year, etc. are all part of this Query Subject. Using this information, the end user can easily group contacts into set time periods (example: months or quarters). 24 Nortel Enterprise Reporting
25 November 2009 Quality Monitoring Meta-Model Main Entities Main Contact Data Entities Date Attribute Datetime The date the contact was recorded. An example of the data in this field is: Jan 12, :00:00 AM Year Attribute Numeric The year part of the contact date. Quarter Attribute String The quarter that the contact date falls in. An example of the data in this field is: Q Month Number Attribute Numeric The month number of the contact. (1-12) Month Name Attribute String The full name of the contact month (January, February, March, April, May, June, July, August, September, October, November, December) Month Sorting Attribute String The combination of the Month Number and Month Name fields. An example of the data in this field is: 1-January Week of Year Attribute Numeric The week of the year of the contact. (1-52) Day Name Attribute String The name of the day the contact. (Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday) Day of Year Attribute Numeric The day of the year of the contact. (1-366) Day of Month Attribute Numeric The day of the month of the contact. (1-31) Day of Week Attribute Numeric The day of the week of the contact. (1-7: Sunday is day 1) Subfolder Entities None Quality Monitoring Meta-Model Guide 25
26 Quality Monitoring Meta-Model Standard Contact Flags Query Subject The Contact Flags Query Subject describes the contact flags entities, which describe different aspects of the contacts and their status from the Nortel Quality Monitoring application. The Query Subject includes data showing whether or not the contact has been reviewed, been archived, or been associated with an evaluation. Main Entities Main Contact Flags Entities Has Been Reviewed Attribute String The indicator of whether the contact has been reviewed or not. (T or F) Has Evaluations Attribute String The indicator of whether the contact has had evaluations performed against it or not. (T or F) Has Online Audio Attribute String The indicator of whether the contact has online audio or not. (T or F) Has Archived Audio Attribute String The indicator of whether the audio for the contact has been archived or not. (T or F) Has Online Video Attribute String The indicator of whether the contact has online video or not. (T or F) Has Archived Video Attribute String The indicator of whether the video for the contact has been archived or not. (T or F) Was Blocked Attribute String The indicator of whether the contact has been reviewed or not. (T or F) Subfolder Entities Keys Subfolder Keys Subfolder Entities Contact Flag Id Attribute Numeric The identifier of the contact flag. 26 Nortel Enterprise Reporting
27 November 2009 Quality Monitoring Meta-Model Contact Folders Query Subject The Contact Folders Query Subject describes the contact folder entities, which contain the contacts and all the pertinent information about each contact folder. Included in this Query Subject are the security settings for the folder and the paths that would be included as part of that security. Main Entities Main Contact Folders Entities Contact Folder Name Attribute String The name of the contact folder. Contact Folder Description Attribute String The description of the contact folder. Contact Folder Type Attribute Numeric The type of the contact folder. (1='Recycle', 2='Unassigned', 3='Business Rule', 4='AIM', 5='Live Monitor') Creation Datetime Attribute Datetime The date and time the contact folder was created. Purge Days Attribute Numeric The number of days that contacts remain in the contact folder before being purged. Owner Attribute String The person who created the contact folder. This field is in the format Last Name, First Name. ex: Smith, Bob Offline Content Type Attribute Numeric The content type that is stored when contact are archived. (0=None, 1=Audio Only, 2=Video Only, 3=Audio and Video) Content Number of Elapsed Days Maximum Number of Unreviewed Contacts Attribute Numeric The number of days that the contact folder has been having contacts written to it. Attribute Numeric The total number of contacts that can be stored in the contact folder without being purged. Absolute Folder Path Attribute String The full path of the contact folder with no security being accounted for. Quality Monitoring Meta-Model Guide 27
28 Quality Monitoring Meta-Model Standard Subfolder Entities Contacts Subfolder Contacts Subfolder Entities Contact Is Visible Attribute String The indicator of whether the contact in the folder is visible to a specific user or group (T or F) Groups Subfolder Groups Subfolder Entities Group Name Attribute String The name of the group. Group Security Level Attribute String The level of security that has been granted to the group on the contact folder. (Administrate, Modify, Read) Group Contact Folder Relative Path Attribute String The folder path that members of the group would see once the group security was applied. People Subfolder People Subfolder Entities Person First Name Attribute String The first name of the person. Person Middle Name Attribute String The middle name of the person. Person Last Name Attribute String The last name of the person. Person Full Name (First Last) Person Full Name (Last, First) Attribute String The full name of the person formatted as First Name Last Name. ex: Bob Smith Attribute String The full name of the person formatted as Last Name, First Name. ex: Smith, Bob Person Security Level Attribute String The level of security that has been granted to the person on the contact folder. (Administrate, Modify, Read) 28 Nortel Enterprise Reporting
29 November 2009 Quality Monitoring Meta-Model People Subfolder Entities Person Contact Folder Relative Path Attribute String The folder path that the person would see once his personal security level was applied. Keys Subfolder Keys Subfolder Entities Contact Folder Id Attribute Numeric The identifier of the contact folder. Site Id Attribute Numeric The identifier of the site that the contact folder belongs to. Contact Id Attribute Numeric The identifier of the contact. Contacts Query Subject This query subject describes the contacts entities. These entitles describe contacts that have been used for evaluations. It is important to note that the contacts in this list are not all the contacts that have been captured only the ones used for evaluations. Quality Monitoring Meta-Model Guide 29
30 Quality Monitoring Meta-Model Standard Main Entities Main Contact Date Entities Contact Name Attribute String The name of the contact. Contact Status Attribute String The status of the contact in the Quality Monitoring Selective Recording application. (Active, Deleted) Contact Begin Datetime Attribute Datetime The date and time that the contact capture started. Contact End Datetime Attribute Datetime The date and time that the contact capture ended. Keys Subfolder Keys Subfolder Entities Contact Id Attribute Numeric The identifier of the contact. Contact Business Key Attribute Numeric The surrogate key for the contact. Evaluation Id Attribute Numeric The identifier of the evaluation. a Custom Contact Attributes Query Subject The Custom Contact Attributes Query Subject describes the user-defined (custom) attributes of a contact and contains two entities: name and value pair. 30 Nortel Enterprise Reporting
31 November 2009 Quality Monitoring Meta-Model Main Entities Main Custom Contact Attributes Entities Attribute Name # 1 Attribute String The name of the first custom attribute of a contact. Attribute Value # 1 Attribute String The value of the first custom attribute of a contact. Attribute Name # 2 Attribute String The name of the second custom attribute of a contact. Attribute Value # 2 Attribute String The value of the second custom attribute of a contact. Evaluation Classifications Query Subject The Evaluation Classifications Query Subject describes the categories that the evaluator can use to classify the contact used for an evaluation or the evaluation itself. An evaluation form may include one or more classification selector(s), which are included when the form is created. For example, a caption might be Training with a value Level 1. Main Entities Main evaluation Classifications Entities Classification Caption Attribute String The label of the classification selector on the evaluation form. Classification Value Attribute String The value of the classification selected by the evaluator for an evaluation. Evaluation Custom Contact Attributes Query Subject The Evaluation Custom Contact Attributes Query Subject describes the custom contact attributes associated with an evaluation when a contact is selected during evaluation time. Custom contact attributes are placed on the evaluation form by the form designer and values are populated during the evaluation time when a contact is selected by the evaluator. Each custom attribute is a name and value pair. Quality Monitoring Meta-Model Guide 31
32 Quality Monitoring Meta-Model Standard Main Entities Main Evaluation Custom Contact Attributes Entities Attribute Name # 1 Attribute String The name of the first custom attribute of a contact. Attribute Value # 1 Attribute String The value of the first custom attribute of a contact. Attribute Name # 2 Attribute String The name of the second custom attribute of a contact. Attribute Value # 2 Attribute String The value of the second custom attribute of a contact. Evaluation Date Query Subject The Evaluation Date Query Subject describes the evaluation date entities, which are related to the date at which the evaluation was performed and all the functions that surround that date. The month, week of year, day of year, etc. are all part of this Query Subject. Using this information, the end user can easily group evaluations into set time periods, such as months or quarters. 32 Nortel Enterprise Reporting
33 November 2009 Quality Monitoring Meta-Model Main Entities Main Evaluation Date Attribute Entities Date Attribute Datetime The date the evaluation was performed. An example of the data in this field is: Jan 12, :00:00 AM Year Attribute Numeric The year part of the evaluation date. Quarter Attribute String The quarter that the evaluation date falls in. An example of the data in this field is: Q Month Number Attribute Numeric The month number of the evaluation. (1-12) Month Name Attribute String The full name of the evaluation month (January, February, March, April, May, June, July, August, September, October, November, December) Month Sorting Attribute String The combination of the Month Number and Month Name fields. An example of the data in this field is: 1-January Week of Year Attribute Numeric The week of the year of the evaluation. (1-52) Day Name Attribute String The name of the day the evaluation. (Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday) Day of Year Attribute Numeric The day of the year of the evaluation. (1-366) Day of Month Attribute Numeric The day of the month of the evaluation. (1-31) Day of Week Attribute Numeric The day of the week of the evaluation. (1-7: Sunday is day 1) Subfolder Entities None Quality Monitoring Meta-Model Guide 33
34 Quality Monitoring Meta-Model Standard Evaluations Query Subject The Evaluations Query Subject describes the evaluation entities, such as the name of the evaluation, the timestamp of the creation of the evaluation and the contact name that was used for the evaluation. Main Entities Main Evaluations Entities Evaluation Name Attribute String The name of the evaluation. Evaluation Datetime Attribute Datetime The date and time that the evaluation was created. Evaluation Status Attribute String The status of the evaluation in the Quality Monitoring application. (Active, Deleted) Evaluation Folder Name Attribute String The name of the Nortel Quality Monitoring evaluation folder in which the evaluation is stored. Contact Name Attribute String The name of the contact used in the evaluation. Contact Datetime Attribute Datetime The date and time that the contact capture started. Has Contact Data Attribute String The indicator of whether the evaluation actually had a contact or not. (T or F) Contact Duration (Seconds) Attribute Numeric The overall length of the contact in seconds. Calibration Attribute String The indicator of whether the evaluation is for calibration purposes (T or F) Subfolder Entities Keys Subfolder Keys Subfolder Entities Evaluation Id Attribute Numeric The identifier of the evaluation. 34 Nortel Enterprise Reporting
35 November 2009 Quality Monitoring Meta-Model Keys Subfolder Entities Site Id Attribute Numeric The identifier of the site the evaluation was performed at. Contact Business Key Attribute Numeric The surrogate key for the contact. Evaluators Query Subject The Evaluators Query Subject describes the evaluators entities. Any person who has performed an evaluation (regardless of assigned Quality Monitoring role will be in this Query Subject. Main Entities Main Evaluators Entities Evaluator First Name Attribute String The first name of the evaluator. Evaluator Middle Name Attribute String The middle name of the evaluator. Evaluator Last Name Attribute String The last name of the evaluator. Evaluator Full Name (First Last) Evaluator Full Name (Last, First) Attribute String The full name of the evaluator formatted as First Name Last Name. ex: Bob Smith Attribute String The full name of the evaluator formatted as Last Name, First Name. ex: Smith, Bob Subfolder Entities Keys Subfolder Keys Subfolder Entities Evaluator Id Attribute Numeric The identifier of the evaluator. Evaluator Master Id Attribute Numeric The master identifier of the evaluator. This identifier links all instances of the evaluator in the system. Quality Monitoring Meta-Model Guide 35
36 Quality Monitoring Meta-Model Standard Forms Query Subject The Forms Query Subject describes the form entities. Any form that has been created will be in this query subject. This query subject also includes all sections, questions and comments names and orders. Main Entities Main Forms Entities Form Name Attribute String The name of the form. Form Version Attribute Numeric The version number of the form. Deleted Attribute String The indicator of whether the form has been deleted in Quality Monitoring Selective Recording or not. (T or F) Section Name Attribute String The name of the section. Section Order Attribute Numeric The number representing what other the section was placed on the form. Section Scheme Name Attribute String The name of the scoring scheme used for the section. Question/Comment Name Question/Comment Indicator Question/Comment Order Attribute String The name of the question or comment. Attribute String The indicator of whether the field is a question or comment. (Question or Comment) Attribute Numeric The order of the question on the section that it was placed. Subfolder Entities Keys Subfolder Keys Subfolder Entities Site Id Attribute Numeric The identifier of the site. Form Id Attribute Numeric The identifier of the form. Section Id Attribute Numeric The identifier of the section. Question/Comment Id Attribute Numeric The identifier of the question or comment. 36 Nortel Enterprise Reporting
37 November 2009 Quality Monitoring Meta-Model Review Date Query Subject The Review Date Query Subject describes the review date entities, which include the date a contact was reviewed and other data such as the month, week of year, day of year. This data enables users to easily group reviewed contacts into time periods, such as months or quarters. Main Entities Main Review Date Entities Date Attribute Datetime The date the contact was reviewed. An example of the data in this field is: Jan 12, :00:00 AM Year Attribute Numeric The year of the reviewed contact date. Quarter Attribute String The quarter that the reviewed contact date falls in. An example of the data in this field is: Q Month Number Attribute Numeric The month number of the reviewed contact. (1-12) Month Name Attribute String The full name of the reviewed contact month (January, February, March, April, May, June, July, August, September, October, November, December) Month Sorting Attribute String The combination of the Month Number and Month Name fields. An example of the data in this field is: 1-January. Week of Year Attribute Numeric The week of the year of the reviewed contact. (1-52) Day Name Attribute String The name of the day the reviewed contact. (Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday) Day of Year Attribute Numeric The day of the year of the reviewed contact. (1-366) Day of Month Attribute Numeric The day of the month of the reviewed contact. (1-31) Day of Week Attribute Numeric The day of the week of the reviewed contact. (1-7: Sunday is day 1) Subfolder Entities None Quality Monitoring Meta-Model Guide 37
38 Quality Monitoring Meta-Model Standard Reviewers Query Subject This query subject describes the contact reviewers entities. Any person who has reviewed a contact in Quality Monitoring Selective Recording can be found using this query subject. Main Entities Main Reviewers Entities Reviewer First Name Attribute String The first name of the reviewer. Reviewer Middle Name Attribute String The middle name of the reviewer. Reviewer Last Name Attribute String The last name of the reviewer. Reviewer Full Name (First Last) Reviewer Full Name (Last, First) Attribute String The full name of the reviewer formatted as First Name Last Name. ex: Bob Smith Attribute String The full name of the reviewer formatted as Last Name, First Name. ex: Smith, Bob Subfolder Entities Keys Subfolder Keys Subfolder Entities Entity Name Entity Type Data Type Description Reviewer Id Attribute Numeric The identifier of the reviewer. Reviewer Master Id Attribute Numeric The master identifier of the reviewer. This identifier links all instances of the reviewer in the system. 38 Nortel Enterprise Reporting
39 November 2009 Quality Monitoring Meta-Model Sites Query Subject The Sites Query Subject describes the site entities and includes the site groups. Main Entities Main Sites Entities Site Name Attribute String The name of the site. Subfolder Entities Site Group Subfolder Site Groups Subfolder Entities Site Group Name Attribute String The name of the site group. Site Group Description Attribute String The description of the site group. Keys Subfolder Keys Subfolder Entities Site Id Attribute Numeric The identifier of the site. Site Business Key Attribute String The surrogate key for the site. Site Group Id Attribute Numeric The identifier of the site group. Quality Monitoring Meta-Model Guide 39
40 Quality Monitoring Meta-Model Standard Switches Query Subject This query subject describes the switch entities. These entities include the switch name and how the switch has been set up to support the Nortel Contact Center environment. Main Entities Main Switches Entities Entity Name Entity Type Data Type Description Switch Name Attribute String The name of the switch. Switch Type Attribute String The type of the switch such as Nortel Meridian 1 Telecommunication Switch, or Nortel DMS 1000 Switch. Is Free Seating Attribute String The indicator of whether the switch is configured to be a free seating environment or a fixed seating environment (T or F) Subfolder Entities None Workspaces Query Subject The Workspaces Query Subject describes the workspaces entities, including all workspaces that have been set up in the Nortel Quality Monitoring application. Main Entities Main Workspaces Entities Workspace Name Attribute String The name of the Nortel Quality Monitoring location. Subfolder Entities Location Subfolder Location Subfolder Entities Location Name Attribute String The name of the Nortel Quality Monitoring location. 40 Nortel Enterprise Reporting
41 November 2009 Quality Monitoring Meta-Model Location Subfolder Entities Location Description Attribute String The description of the Nortel Quality Monitoring location. Keys Subfolder Keys Subfolder Entities Site Id Attribute Numeric The identifier of the site. Location Business Key Attribute String The surrogate key for the Nortel Quality Monitoring location. Workspace Business Key Attribute String The surrogate key for the Nortel Quality Monitoring workspace. Quality Monitoring Meta-Model Guide 41
42 Quality Monitoring Meta-Model Standard Topic Entities This section lists and describes all topics that are part of the Nortel Enterprise Reporting Cognos model. A Topic is the actual measure data for a set of Query Subjects. For example, the intersection of the form and evaluation Query Subjects yields a form, section, or question score for the form. Since these Topics are measures, many of the objects will roll up data. For example, if there is a single evaluation for a form, then the evaluation form score will be the score of the evaluation. If there are multiple evaluations, then the evaluation form score can represent the average form score among all evaluations for that form. Each Topic entity includes the following information: Entity Name Entity Type Data Type Description Calculation Contacts - Recorded Topic The Contacts - Recorded Topic allows the end user to obtain information about all recorded contacts. Query Subject Areas Agents Business Rules Contact Date Contact Flags Contact Folders Contacts Sites Custom Contact Attributes 42 Nortel Enterprise Reporting
43 November 2009 Quality Monitoring Meta-Model Main Entities Evaluation - Question Level Topic Entities Entity Name Contact Name Calculation Numeric The number of reviewed contacts being used in the report. Single Data Point - 1 Multiple Data Points - Sum(Single Data Point Values) Contact Duration Contact Begin Datetime Contact End Datetime Calculation Numeric The overall length of the contact in seconds. Attribute Datetime The local date that the contact began. Attribute Datetime The local date that the contact ended. Single Data Point - Contact Duration Multiple Data Points - Sum(Single Data Point Values) Contact Interval Calculation String The interval for the contact in expanded format. An example is: 5 minutes 13 seconds 885 milliseconds Single Data Point - Contact Interval Multiple Data Points - Sum(Single Data Point Values) Avg Contact Duration Number of Contacts Calculation Numeric The average length of the contact in seconds. Calculation Numeric The number of contacts being used in the report. Single Data Point - Average Contact Duration Multiple Data Points - Sum(Single Data Point Values) / (Number of data points) Single Data Point - 1 Multiple Data Points - Sum(Single Data Point Values) Contact Status Attribute String The indicator of whether the contact has been deleted in the Nortel Quality Monitoring application or not. (T or F) Quality Monitoring Meta-Model Guide 43
44 Quality Monitoring Meta-Model Standard Subfolder Entities Keys Subfolder Keys Subfolder Entities Entity Name Contact Business Key Attribute String The surrogate key for the contact. Contacts - Reviewed Topic The Contacts - Reviewed Topic allows the end user to view information about all reviewed contacts. Query Subject Areas Review Date Reviewers Sites Main Entities Evaluation - Question Level Entities Entity Name Number of Reviewed Contacts Review Datetime Calculation Numeric The number of reviewed contacts being used in the report. Attribute Datetime The date and time that the review started. Single Data Point - 1 Multiple Data Points - Sum(Single Data Point Values) Subfolder Entities None 44 Nortel Enterprise Reporting
45 November 2009 Quality Monitoring Meta-Model Device Logins Topic The Device Logins Topic allows the end user to obtain information about all devices that have logins, for example switches and workstations. Query Subject Areas Agents All People Sites Main Entities Evaluation - Question Level Entities Entity Name Device Login ID Attribute String The Quality Monitoring Login ID of the user. Device Login Type Device Login Business Key Attribute String The type of device the login has been created for. Attribute String The surrogate key of the device login. Subfolder Entities Location Subfolder Location Subfolder Entities Entity Name Entity Type Data Type Description Location Name Attribute String The name of the Quality Monitoring location. Location Description Attribute String The description of the Quality Monitoring location. Quality Monitoring Meta-Model Guide 45
46 Quality Monitoring Meta-Model Standard Evaluations - Comment Level Topic The Evaluations - Comment Level Topic allows the end user to get information about all evaluation comments. Query Subject Areas Agents Contact Date Contacts Evaluation Date Evaluations Forms Sites Evaluation Classifications Evaluation Custom Contact Attributes Main Entities Evaluation - Comment Level Entities Entity Name Comment Text Attribute String The text that the evaluator places in the comment field of the evaluation Evaluation Comment Count Calculation Numeric The number of evaluation comments in the report. Single Data Point - 1 Multiple Data Points - Sum(Single Data Point Values) Null Comment Attribute String The indicator of whether the comment is a null field or not. (T or F) Subfolder Entities None 46 Nortel Enterprise Reporting
47 November 2009 Quality Monitoring Meta-Model Evaluations - Form Level Topic The Evaluations - Form Level Topic allows the end user to get information about all evaluation form level information. Query Subject Areas Agents Contact Date Contacts Evaluation Date Evaluations Evaluators Forms Sites Evaluation Classifications Evaluation Custom Contact Attributes Quality Monitoring Meta-Model Guide 47
48 Quality Monitoring Meta-Model Standard Main Entities Evaluation - Form Level Entities Entity Name Form Points Earned Form Points Possible Form Score Percentage Form Score Weighted Percentage Form Score Deviation Evaluation Form Count Calculation Numeric The total number of points at the form level that have been earned for the evaluation(s). Calculation Numeric The maximum number of possible points at the form level for the evaluation(s). Calculation Numeric The average score at the form level for the evaluation(s). Calculation Numeric The average weighted score at the form level for the evaluation(s). Calculation Numeric The standard deviation in the selected evaluation form data set Calculation Numeric The number of evaluations in being used in the report. Single Data Point - Form Points Earned Multiple Data Points - Sum (Single Data Point Values) Single Data Point - Form Points Possible Multiple Data Points - Sum (Single Data Point Values) Single Data Point - Form Points Earned/ Form Points Possible Multiple Data Points - Sum(Single Data Point Values) / Number of Data Points Single Data Point - Form Points Earned/ Form Points Possible Multiple Data Points - Sum(Form Points Earned) / Sum(Form Points Possible) Single Data Point - 0 (There is no deviation in a single value) Multiple Data Points - Standard Deviation of the set. Single Data Point - 1 Multiple Data Points - Sum(Single Data Point Values) 48 Nortel Enterprise Reporting
49 November 2009 Quality Monitoring Meta-Model Evaluation - Form Level Entities Entity Name Use Only Non- Zero Form Scores Calculation Filter Using this filter only includes evaluations whose form score percentage is nonzero. Subfolder Entities None Evaluations - Section Level Topic This topic allows the end user to obtain information about all evaluation section level information. Query Subject Areas Agents Contact Date Contacts Evaluation Date Evaluations Forms Sites Evaluation Classifications Evaluation Custom Contact Attributes Quality Monitoring Meta-Model Guide 49
50 Quality Monitoring Meta-Model Standard Main Entities Evaluation - Section Level Entities Entity Name Section Points Earned Calculation Numeric The total number of points at the section level that have been earned for the evaluation(s). Single Data Point - Section Points Earned Multiple Data Points - Sum (Single Data Point Values) Section Points Possible Calculation Numeric The total number of points at the section level that could have been earned for the evaluation(s). Single Data Point - Section Points Possible Multiple Data Points - Sum (Single Data Point Values) Section Score Percentage Section Score Weighted Percentage Section Score Deviation Evaluation Section Count Calculation Numeric The average score at the section level for the evaluation(s). Calculation Numeric The average weighted score at the section level for the evaluation(s). Calculation Numeric The standard deviation in the selected evaluation section data set. Calculation Numeric The number of evaluation sections being used in the report. Single Data Point - Section Points Earned/ Section Points Possible Multiple Data Points - Sum(Single Data Point Values) / Number of Data Points Single Data Point - Section Points Earned/ Section Points Possible Multiple Data Points - Sum(Section Points Earned) / Sum(Section Points Possible) Single Data Point - 0 (There is no deviation in a single value) Multiple Data Points - Standard Deviation of the set. Single Data Point - 1 Multiple Data Points - Sum(Single Data Point Values) Subfolder Entities None 50 Nortel Enterprise Reporting
51 November 2009 Quality Monitoring Meta-Model Evaluations - Question Level Topic The Evaluations - Question Level Topic allows the end user to get information about all evaluation question level information. Query Subject Areas Agents Contact Date Contacts Evaluation Date Evaluations Forms Sites Evaluation Classifications Evaluation Custom Contact Attributes Quality Monitoring Meta-Model Guide 51
52 Quality Monitoring Meta-Model Standard Main Entities Evaluation - Question Level Entities Entity Name Question Points Earned Question Points Possible Question Score Percentage Question Score Weighted Percentage Calculation Numeric The total number of points at the question level that have been earned for the evaluation(s). Calculation Numeric The total number of points at the question level that could have been earned for the evaluation(s). Calculation Numeric The average score at the question level for the evaluation(s). Calculation Numeric The average weighted score at the question level for the evaluation(s). Single Data Point - Question Points Earned Multiple Data Points - Sum (Single Data Point Values) Single Data Point - Question Points Possible Multiple Data Points - Sum (Single Data Point Values) Single Data Point - Question Points Earned/ Question Points Possible Multiple Data Points - Sum(Single Data Point Values) / Number of Data Points Single Data Point - Question Points Earned/ Question Points Possible Multiple Data Points - Sum(Question Points Earned) / Sum(Question Points Possible) Question Score Deviation Calculation Numeric The standard deviation in the selected evaluation question data set. Single Data Point - 0 (There is no deviation in a single value) Multiple Data Points - Standard Deviation of the set. Evaluation Question Count Calculation Numeric The number of evaluation questions being used in the report. Single Data Point - 1 Multiple Data Points - Sum(Single Date Point Values) Answer Attribute String The answer to the form question for the evaluation. 52 Nortel Enterprise Reporting
53 November 2009 Quality Monitoring Meta-Model Evaluation - Question Level Entities Entity Name Question Credit Type Attribute String The type of the question for the evaluation form. Subfolder Entities None Telephones Topic This topic allows the end user to obtain information about all telephone information. Query Subject Areas Agents Sites Switches Workspaces Main Entities Evaluation - Question Level Entities Entity Name Telephone Name Attribute String The name of the telephone. Extension Attribute Numeric The extension of the telephone. Is Primary Extension Attribute String The indicator of whether the extension is the primary extension or not. (T or F) Quality Monitoring Meta-Model Guide 53
54 Quality Monitoring Meta-Model Standard Subfolder Entities Keys Subfolder Keys Subfolder Entities Entity Name Telephone Business Key Attribute String The surrogate key for the telephone. Workstations Topic The Workstations Topic allows the end user to get information about all defined workstations. Query Subject Areas Sites Workspaces Main Entities Workstations Entities Entity Name Workstation Name Workstation Type Workstation Host Name Workstation Operating System Attribute String The name of the workstation. Attribute String The type of the workstation. (GUI) Attribute String The name of the workstation on the network. Attribute String The operating system of the workstation. ('Windows 3.1 Worklstation', 'Windows 95 Workstation', 'OS2 Workstation', 'HP-UX Workstation', 'Sun Workstation', 'Windows Desktop', 'Named Terminal Services Terminal', 'Anonymous Terminal Services Terminal') Subfolder Entities None 54 Nortel Enterprise Reporting
55 Appendix A The ETL Command In this appendix Using the ETL Command 56 Process Logging 59 Quality Monitoring Meta-Model Guide 55
Nortel Quality Monitoring Search and Replay Guide
Nortel Quality Monitoring Search and Replay Guide NN44480-106 Product release 7.0 Standard 02.02 November 2009 Nortel Quality Monitoring Search and Replay Guide Publication number: NN44480-106 Product
More informationExample. Section: PS 709 Examples of Calculations of Reduced Hours of Work Last Revised: February 2017 Last Reviewed: February 2017 Next Review:
Following are three examples of calculations for MCP employees (undefined hours of work) and three examples for MCP office employees. Examples use the data from the table below. For your calculations use
More informationCustom Report Enablement
NN44480-128 Document status: Standard Document version: 0101 Document date: 16 October 2009 All Rights Reserved While the information in this document is believed to be accurate and reliable, except as
More informationNortel Quality Monitoring User Import Guide
NN44480-104 Nortel Quality Monitoring User Import Guide Product release 6.5 and 7.0 Standard 01.04 November 2009 Nortel Quality Monitoring User Import Guide Publication number: NN44480-104 Product release:
More informationNortel Quality Monitoring. Maintenance Guide NN
NN44480-504 Document status: Standard Document version: 0102 Document date: 6 November 2009 All Rights Reserved While the information in this document is believed to be accurate and reliable, except as
More informationBCM 4.0 Personal Call Manager User Guide. BCM 4.0 Business Communications Manager
BCM 4.0 Personal Call Manager User Guide BCM 4.0 Business Communications Manager Document Status: Beta Document Version: 02 Part Code: N0027256 Date: January 2006 Copyright Nortel Networks Limited 2006
More informationScorecards Configuration and Maintenance Guide
Scorecards Configuration and Maintenance Guide NN44480-502 Document status: Standard Document version: 0101 Document date: 6 October 2009 All Rights Reserved While the information in this document is believed
More informationRelease Notes. Network Resource Manager 1.0 NRM 1.0
Release Notes Network Resource Manager 1.0 NRM 1.0 Document Number: NN48020-400 Document Status: Standard Document Version: 01.01 Date: December 2006 2 NN48020-400 Contents 3 Contents How to get help 5
More informationCalendar Excel Template User Guide
Calendar Excel Template User Guide Excel-based simple Calendar Template Version 3 This Excel-based template provides a calendar template for each month of a year. It also incorporates an hourly schedule
More informationScheduling. Scheduling Tasks At Creation Time CHAPTER
CHAPTER 13 This chapter explains the scheduling choices available when creating tasks and when scheduling tasks that have already been created. Tasks At Creation Time The tasks that have the scheduling
More informationBasic Device Management
This chapter contains the following sections: About, page 1 Licensing Requirements for, page 2 Default Settings for Basic Device Parameters, page 3 Changing the Device Hostname, page 3 Configuring the
More informationScorecards Metadata Guide
NN44480-121 Document status: Standard Document version: 0101 Document date: 6 October 2009 All Rights Reserved While the information in this document is believed to be accurate and reliable, except as
More informationCall Center Management Information System CC MIS Getting Started Guide (Supervisor Interface)
297-2671-175 Call Center Management Information System CC MIS Getting Started Guide (Supervisor Interface) Release 6.0 Standard 1.0 June 2005 Call Center Management Information System CC MIS Getting Started
More informationNN Nortel Communication Server 1000 Linux Platform Base and Applications Installation and Commissioning
Linux Platform Base and Applications Installation and Commissioning Release: Release 5.5 Document Revision: 02.09 www.nortel.com NN43001-315. Release: Release 5.5 Publication: NN43001-315 Document release
More informationAIMMS Function Reference - Date Time Related Identifiers
AIMMS Function Reference - Date Time Related Identifiers This file contains only one chapter of the book. For a free download of the complete book in pdf format, please visit www.aimms.com Aimms 3.13 Date-Time
More informationInstitute For Arts & Digital Sciences SHORT COURSES
Institute For Arts & Digital Sciences SHORT COURSES SCHEDULES AND FEES 2017 SHORT COURSES - GRAPHIC DESIGN Adobe Photoshop Basic 07 February 28 February Tuesdays 14:30-17:30 Adobe Photoshop Basic 07 February
More informationCALENDAR OF FILING DEADLINES AND SEC HOLIDAYS
CALENDAR OF FILING S AND SEC HOLIDAYS INFORMATION IN THIS CALENDAR HAS BEEN OBTAINED BY SOURCES BELIEVED TO BE RELIABLE, BUT CANNOT BE GUARANTEED FOR ACCURACY. PLEASE CONSULT WITH PROFESSIONAL COUNSEL
More informationZENworks 2017 Audit Management Reference. December 2016
ZENworks 2017 Audit Management Reference December 2016 Legal Notice For information about legal notices, trademarks, disclaimers, warranties, export and other use restrictions, U.S. Government rights,
More informationObjectives. Demonstrate how quality reporting must be uploaded to Millennium
Housekeeping Please DO NOT place the call on HOLD Please keep your phone lines muted We have planned time for questions At any time feel free to submit questions using the chat feature and we will be sure
More informationSAS Web Report Studio 3.1
SAS Web Report Studio 3.1 User s Guide SAS Documentation The correct bibliographic citation for this manual is as follows: SAS Institute Inc. 2006. SAS Web Report Studio 3.1: User s Guide. Cary, NC: SAS
More informationReporting for Contact Center Setup and Operations Guide. BCM Contact Center
Reporting for Contact Center Setup and Operations Guide BCM Contact Center Document Number: Document Status: Standard Document Version: 05.01 Date: September 2006 Copyright 2005 2006 Nortel Networks, All
More informationPerformance Management
NN44400-710 Document status: Standard Document issue: 01.04 Document date: 17 December 2009 Product release: Release 7.0 Job function: Administration Type: NTP Language type: English Copyright 2009 Nortel
More informationConsolidated Reporting Data. BCM 4.0 Business Communications Manager
Consolidated Reporting Data BCM 4.0 Business Communications Manager Document Status: Standard Document Version: 03 Part Code: N0064482 Date: June 2006 Copyright Nortel Networks Limited 2006 All rights
More informationScheduling WebEx Meetings with Microsoft Outlook
Scheduling WebEx Meetings with Microsoft Outlook About WebEx Integration to Outlook, page 1 Scheduling a WebEx Meeting from Microsoft Outlook, page 2 Starting a Scheduled Meeting from Microsoft Outlook,
More informationObjectives. Demonstrate how quality reporting must be uploaded to Millennium
Housekeeping Please DO NOT place the call on HOLD Please keep your phone lines muted We have planned time for questions At any time feel free to submit questions using the chat feature and we will be sure
More informationEclipse Scheduler and Messaging. Release (Eterm)
Eclipse Scheduler and Messaging Release 8.6.2 (Eterm) Legal Notices 2007 Activant Solutions Inc. All rights reserved. Unauthorized reproduction is a violation of applicable laws. Activant and the Activant
More informationCA Process Automation
CA Process Automation User Interface Reference Release 04.3.00 This Documentation, which includes embedded help systems and electronically distributed materials, (hereinafter referred to as the Documentation
More informationBatch Scheduler. Version: 16.0
Batch Scheduler Version: 16.0 Copyright 2018 Intellicus Technologies This document and its content is copyrighted material of Intellicus Technologies. The content may not be copied or derived from, through
More informationBroadCloud PBX Call Recording
BroadCloud PBX Call Recording Dashboard Admin User Guide Document Version 1.1 9737 Washingtonian Boulevard, Suite 350 Gaithersburg, MD 20878 Tel +1 301.977.9440 WWW.BROADSOFT.COM BroadWorks Guide Copyright
More informationUCM IPv6 JMS Maintenance Patch Release Notes
UCM IPv6 JMS Maintenance Patch Release Notes Document Number: Document Version: 1.0 Date: 2009-09-11 Copyright 2004-2009 Nortel Networks, All Rights Reserved The information in this document
More informationNortel Network Resource Manager Fundamentals. Release: NRM 2.1 Document Revision: NN
Release: NRM 21 Document Revision: 0301 wwwnortelcom NN48020-300 Release: NRM 21 Publication: NN48020-300 Document status: Standard Document release date: All Rights Reserved Printed in Canada, India,
More informationSeptember 2015 Calendar This Excel calendar is blank & designed for easy use as a planner. Courtesy of WinCalendar.com
September 2015 Calendar This Excel calendar is blank & designed for easy use as a planner. Courtesy of WinCalendar.com August ~ September 2015 ~ Sunday Monday Tuesday Wednesday Thursday Friday 1 2 3 4
More informationNortel Network Resource Manager Fundamentals. Release: NRM 2.0 Document Revision: NN
Release: NRM 2.0 Document Revision: 02.03 www.nortel.com NN48020-300. Release: NRM 2.0 Publication: NN48020-300 Document release date: All Rights Reserved. Printed in Canada, India, and the United States
More informationAbout Working with Reports using Actuate iportal
About Working with Reports using Actuate iportal Working with Reports using Actuate iportal includes the following chapters: About Working with Reports using Actuate iportal. This chapter provides an overview
More informationDesigning Adhoc Reports
Designing Adhoc Reports Intellicus Web-based Reporting Suite Version 4.5 Enterprise Professional Smart Developer Smart Viewer Intellicus Technologies info@intellicus.com www.intellicus.com Copyright 2009
More informationCalendar PPF Production Cycles Non-Production Activities and Events
20-207 Calendar PPF Production Cycles Non-Production Activities and Events Four Productions For non-holiday productions 7 Week Stage Cycles 36 Uses plus strike (as in prior years and per agreement with
More informationSolution Integration Guide for Multimedia Communication Server 5100/WLAN/Blackberry Enterprise Server
Solution Integration Guide for Multimedia Communication Server 5100/WLAN/Blackberry Enterprise Server NN49000-302 Document status: Standard Document version: 0101 Document date: 24 May 2007 All Rights
More informationDrake Hosted User Guide
Drake Hosted User Guide Last Revision Date: 1/2/2017 Support.DrakeSoftware.com (828) 524-8020 Drake Hosted User Guide Copyright The Drake Hosted User Guide, Drake Tax Software, and any other related materials
More informationAnalysis/Intelligence: Data Model - Configuration
Analysis/Intelligence: Data Model - Configuration User Guide Table of Contents Data Model - Configuration... 1 Section 1: Folder Expense Types & Categories, Payment Types... 1 Expense Types & Categories,
More informationIntellicus Enterprise Reporting and BI Platform
Designing Adhoc Reports Intellicus Enterprise Reporting and BI Platform Intellicus Technologies info@intellicus.com www.intellicus.com Designing Adhoc Reports i Copyright 2012 Intellicus Technologies This
More informationStudent Information Systems (SIS) Updates
EPIC BULLETIN BOARD Student Information Systems (SIS) Updates FEBRUARY 2016 February 24 10:50 AM: Laserfiche Upload Service Interruption The Laserfiche Upload issue has been resolved. February 24 8:09
More informationLIHP Monthly Aggregate Reporting Instructions Manual. Low Income Health Program Evaluation
LIHP Monthly Aggregate Reporting Instructions Manual Low Income Health Program Evaluation April 2013 Version History Exhibit 1: Version History Version Date Author Updates Summary V1 February 2013 UCLA:
More informationControlLogix/Studio 5000 Logix Designer Course Code Course Title Duration CCP143 Studio 5000 Logix Designer Level 3: Project Development 4.
NORTH CONTROLLERS ControlLogix/Studio 5000 Logix Designer CCP143 Studio 5000 Logix Designer Level 3: Project Development 4.0 Tuesday, March 7, 2017 Friday, March 10, 2017 CCP146 Studio 5000 Logix Designer
More informationSolar Eclipse Scheduler. Release 9.0
Solar Eclipse Scheduler Release 9.0 Disclaimer This document is for informational purposes only and is subject to change without notice. This document and its contents, including the viewpoints, dates
More informationNortel Multimedia Conferencing Documentation Roadmap. Release: 6.0 Document Revision: NN
Release: 6.0 Document Revision: 02.04 NN44460-102 Release: 6.0 Publication: NN44460-102 Document status: Standard Document release date: 4 November 2009 Copyright 2008-2009 Nortel Networks. All Rights
More informationNortel Cognos Installation Guide
NN44480-306 Nortel Cognos 1.1.4 Installation Guide Product release 6.5 and 7.0 Standard 01.04 November 2009 Nortel Cognos 1.1.4 Installation Guide Publication number: NN44480-306 Product release: 6.5
More informationNortel Contact Center Routine Maintenance NN
NN44400-514 Document status: Standard Document issue: 01.03 Document date: 26 February 2010 Product release: Release 7.0 Job function: Administration Type: Technical Document Language type: English Copyright
More informationBusiness Insights Dashboard
Business Insights Dashboard Sage 500 ERP 2000-2013 Sage Software, Inc. All rights reserved. Sage, the Sage logos, and the Sage product and service names mentioned herein are registered trademarks or trademarks
More informationProduct Correction Notice (PCN)
Product (PCN) Issue Date: February 06, 2009 Archive Date: February 28, 2010 PCN Number: 1675B SECTION 1 - CUSTOMER NOTICE This PCN address issues with the following products and systems: Proactive Contact
More informationMULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
Exam Name MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. Write a description of the set. 1) {January, February, March, April, May, June, July, August,
More informationFirst Access Express OPERATOR GUIDE
First Access Express OPERATOR GUIDE October 2016 Cutting edge simplicity Table of Contents Introduction... 4 PC Requirements... 5 Step 1. Software Installation... 5 Complete Installation Server and Client...
More informationOracle Financial Consolidation and Close Cloud. What s New in the December Update (16.12)
Oracle Financial Consolidation and Close Cloud What s New in the December Update (16.12) December 2016 TABLE OF CONTENTS REVISION HISTORY... 3 ORACLE FINANCIAL CONSOLIDATION AND CLOSE CLOUD, DECEMBER UPDATE...
More informationWebEx Integration to Outlook for the Mac
WebEx Integration to Outlook for the Mac User Guide WBS29.13 Table of Contents Chapter 1 Introducing WebEx Integration to Outlook for the Mac... 5 About WebEx Integration to Outlook for the Mac... 5 About
More informationMAP OF OUR REGION. About
About ABOUT THE GEORGIA BULLETIN The Georgia Bulletin is the Catholic newspaper for the Archdiocese of Atlanta. We cover the northern half of the state of Georgia with the majority of our circulation being
More informationINFORMATION TECHNOLOGY SPREADSHEETS. Part 1
INFORMATION TECHNOLOGY SPREADSHEETS Part 1 Page: 1 Created by John Martin Exercise Built-In Lists 1. Start Excel Spreadsheet 2. In cell B1 enter Mon 3. In cell C1 enter Tue 4. Select cell C1 5. At the
More informationREPORTS 4 YOU for VTIGER CRM 6.x
REPORTS 4 YOU for VTIGER CRM 6.x Introduction Reports 4 You is the most powerful runtime and design environment for your custom reports integrated into vtiger CRM Open Source. Main Features: Easy installation
More informationHP Project and Portfolio Management Center
HP Project and Portfolio Management Center Software Version: 8.00 Generating Fiscal Periods Document Release Date: July 2009 Software Release Date: July 2009 Legal Notices Warranty The only warranties
More informationUpgrade Guide. BCM Business Communications Manager
Upgrade Guide BCM50 2.0 Business Communications Manager Document Status: Standard Document Number: NN40020-401 Document Version: 01.01 Part Code: N0107119 Date: October 2006 Copyright 2006 Nortel Networks,
More informationWebEx Integration to Outlook. User Guide
WebEx Integration to Outlook User Guide 032009 Copyright 1997-2009. WebEx Communications, Inc. All rights reserved. Cisco, WebEx, and Cisco WebEx are registered trademarks or trademarks of Cisco Systems,
More informationV9 Assurance Administrators Guide DOCUMENTATION. Phone: Fax:
V9 Assurance Administrators Guide DOCUMENTATION Phone: 01981 590410 Fax: 01981 590411 E-mail: information@praceng.com CHANGE HISTORY ORIGINAL DOCUMENT AUTHOR: MICHELLE HARRIS DATE: JAN 2010 AUTHOR DATE
More informationBCM50 Telset Administration Guide. BCM Business Communications Manager
BCM50 Telset Administration Guide BCM50 3.0 Business Communications Manager Document Status:Standard Document Number: NN40020-604 Document Version: 02.01 Date: August 2007 Copyright 2007 Nortel Networks,
More informationTRADESUITE ID CONFIRM ARCHIVE REFERENCE APRIL 30, 2018
TRADESUITE ID CONFIRM ARCHIVE REFERENCE APRIL 30, 2018 Copyright 2018 The Depository Trust & Clearing Corporation ("DTCC"). All rights reserved. This work (including, without limitation, all text, images,
More informationBCM50 Telset Administration Guide. BCM Business Communications Manager
BCM50 Telset Administration Guide BCM50 2.0 Business Communications Manager Document Status:Standard Document Number: NN40020-604 Document Version: 01.01 Date: September 2006 Copyright 2006 Nortel Networks,
More informationDesigning Adhoc Reports
Designing Adhoc Reports Intellicus Enterprise Reporting and BI Platform Intellicus Technologies info@intellicus.com www.intellicus.com Copyright 2010 Intellicus Technologies This document and its content
More informationSummary Statistics. Closed Sales. Paid in Cash. New Pending Sales. New Listings. Median Sale Price. Average Sale Price. Median Days on Market
ly Market Detail - June Summary Statistics June June Paid in Cash.%.% New Pending Sales 7.%.% $, $,.% Average Sale Price $, $,.% Median Days on Market.% Average Percent of Original List Price Received
More informationDreamTeam Suite User Guide
DreamTeam Suite User Guide Product Usage and Best Practices Guide By Adam Buxbaum September 20, 2011 Table of Contents Introduction... 4 Project Manager... 6 Creating Projects... 9 Project Import/Export...
More information2016 Calendar of System Events and Moratoriums
2016 Calendar of System Events and Moratoriums Table of Contents 1. Terminology and Information 2 2. Quarterly Scheduled System Upgrades and Moratoriums 3 3. Scheduled Infrastructure Window 4 4. Scheme
More informationBroadWorks Hosted Thin Call Center Agent/Supervisor
BroadWorks Hosted Thin Call Center Agent/Supervisor User Guide Release 20.0 Document Version 10 9737 Washingtonian Boulevard, Suite 350 Gaithersburg, MD 20878 Tel +1 301.977.9440 WWW.BROADSOFT.COM BroadWorks
More informationWhat s next? Are you interested in CompTIA A+ classes?
What s next? Are you interested in CompTIA A+ classes? These classes are facilitated by our partner IT Ready. Next CompTIA A+ class will start on July 2019. Class runs from Monday to Friday (9 am to 4
More informationNN Nortel Communication Server 1000 Linux Platform Base and Applications Installation and Commissioning
Linux Platform Base and Applications Installation and Commissioning Release: Release 5.0 Document Revision: 01.05 www.nortel.com NN43001-315. Release: Release 5.0 Publication: NN43001-315 Document release
More informationYEAR 8 STUDENT ASSESSMENT PLANNER SEMESTER 1, 2018 TERM 1
YEAR 8 STUDENT ASSESSMENT PLANNER SEMESTER 1, 2018 TERM 1 Term 1 - Due Dates 22 26 January 29 January 2 February 5 9 February 12 16 February 19 23 February 26 February 2 March 5 9 March 12 16 March 19
More informationAnyView. What s New in AnyView For Microsoft Dynamics GP Version 4.96 Build History
AnyView What s New in AnyView For Microsoft Dynamics GP 2010 Version 4.96 Build History Trademarks AnyView, and are trademarks of Accountable Software, (Arpelligo, Inc. ) Microsoft Dynamics is a trademark
More informationBroadWorks Hosted Thin Call Center Agent/Supervisor
BroadWorks Hosted Thin Call Center Agent/Supervisor User Guide Release 20.0 Document Version 7 9737 Washingtonian Boulevard, Suite 350 Gaithersburg, MD 20878 Tel +1 301.977.9440 WWW.BROADSOFT.COM BroadWorks
More informationMAP OF OUR REGION. About
About ABOUT THE GEORGIA BULLETIN The Georgia Bulletin is the Catholic newspaper for the Archdiocese of Atlanta. We cover the northern half of the state of Georgia with the majority of our circulation being
More informationApplication Notes for Intradiem 9.5 with Avaya Call Management System R18 Using Real-Time Agent Interface Issue 1.0
Avaya Solution & Interoperability Test Lab Application Notes for Intradiem 9.5 with Avaya Call Management System R18 Using Real-Time Agent Interface Issue 1.0 Abstract These Application Notes describe
More information1 of 8 10/10/2018, 12:52 PM RM-01, 10/10/2018. * Required. 1. Agency Name: * 2. Fiscal year reported: * 3. Date: *
1 of 8 10/10/2018, 12:52 PM RM-01, 10/10/2018 * Required 1. Agency Name: * 2. Fiscal year reported: * 3. Date: * Example: December 15, 2012 4. Name of agency staff member completing this report: * The
More informationInformed Visibility Mail Tracking & Reporting (IV -MTR) Release Notes
Informed Visibility Mail Tracking & Reporting (IV -MTR) Release Notes These Release Notes describe new features and enhancements implemented in releases for the IV-MTR application. The document is organized
More informationID-AL - SCHEDULER V2.x - Time-stamped & dated programming Scheduler - Manual SCHEDULER. V2.x MANUAL
SCHEDULER V2.x MANUAL Waves System Table of Contents 1 - Introduction... p1 Required configuration... p2 Installation of the software Scheduler... p2 2 - Presentation of the Scheduler Window... p3 Main
More informationInformed Visibility Mail Tracking & Reporting (IV -MTR) Release Notes
Informed Visibility Mail Tracking & Reporting (IV -MTR) Release Notes These Release Notes describe new features and enhancements implemented in releases for the IV-MTR application. The document is organized
More informationibase Manager Net Admin Guide 2005 ibase
ibase Manager Net Admin Guide 1 ibase Manager Net Table of Contents Section 1 Welcome to the ibase Manager Net Admin Help 3 Section 2 Purpose 3 Section 3 Copyright 3 Section 4 Disclaimer 3 Section 5 Main
More informationHP Certified Professional Program
HP Certified Professional Program Worldwide Program Guide Module 12 Certification Requirements HP Certified Professionals. Get IT Right the First Time. As of March 1, 2009, the HP Certified Professional
More informationIntroducing your new ACH ALERT USER GUIDE. Updated
Introducing your new ACH ALERT USER GUIDE Updated 03.09.18 Table of Contents DASHBOARD 3 General...3 Viewing the Dashboard...4 Viewing the Dashboard After EOD with Additional File Load...9 USER PRIVILEGES
More informationEmployer Portal Guide. BenefitWallet Employer Portal Guide
Employer Portal Guide 1 Table of Contents BenefitWallet Web Access and Authentication... 3 Employer Dashboard... 5 Employer Profile...6 Manage Notifications... 7 Employer Toolbox...8 BenefitWallet Service
More informationData Miner 2 Release Notes Release 18.09
Data Miner 2 Release Notes Release 18.09 Release Date: September 24, 2018 New Features: 1. New feeds These feeds will be available from September 25, 2018 onwards Enhancements: Real Time Temperature Sets
More informationCrystal Reports. Overview. Contents. Cross-Tab Capabilities & Limitations in Crystal Reports (CR) 6.x
Crystal Reports Cross-Tab Capabilities & Limitations in Crystal Reports (CR) 6.x Overview Contents This document provides an overview of cross-tab capabilities and limitations in Crystal Reports (CR) 6.
More informationORACLE USER PRODUCTIVITY KIT USAGE TRACKING ADMINISTRATION & REPORTING RELEASE SERVICE PACK 1 PART NO. E
ORACLE USER PRODUCTIVITY KIT USAGE TRACKING ADMINISTRATION & REPORTING RELEASE 3.6.1 SERVICE PACK 1 PART NO. E17383-01 MARCH 2010 COPYRIGHT Copyright 1998, 2010, Oracle and/or its affiliates. All rights
More informationTitle page. Nortel Mobile Communication Web User Interface User Guide
Title page Nortel Mobile Communication 3100 Web User Interface User Guide Nortel Mobile Communication 3100 Release: 3.1 Publication: NN42030-110 Document status: Standard 04.03 Document release date: November
More informationSolution Integration Guide for Multimedia Communication Server 5100 Release 4.0 and AudioCodes
Solution Integration Guide for Multimedia Communication Server 5100 Release 40 and AudioCodes NN42020-314 Document status: Standard Document version: 0101 Document date: 18 March 2008 All Rights Reserved
More informationInteraction Center Business Manager Supervisor Functions
Interaction Center Business Manager Supervisor Functions CIC 2016 RX 1 Contents Interaction Supervisor... 10 Introduction... 10 Views... 10 Access to Views is controlled by License Assignment... 11 Alerts...
More informationScheduling WebEx Meetings with Microsoft Outlook
Scheduling WebEx Meetings with Microsoft Outlook About WebEx Integration to Outlook, page 1 Scheduling a WebEx Meeting from Microsoft Outlook, page 2 Starting a Scheduled Meeting from Microsoft Outlook,
More informationTable of Contents 1 Basic Configuration Commands 1-1
Table of Contents 1 Basic Configuration Commands 1-1 Basic Configuration Commands 1-1 clock datetime 1-1 clock summer-time one-off 1-2 clock summer-time repeating 1-3 clock timezone 1-4 configure-user
More informationER/Studio Enterprise Portal User Guide
ER/Studio Enterprise Portal 1.0.3 User Guide Copyright 1994-2009 Embarcadero Technologies, Inc. Embarcadero Technologies, Inc. 100 California Street, 12th Floor San Francisco, CA 94111 U.S.A. All rights
More informationWLAN Handset 2212 Installation and Configuration for VPN
Title page Nortel Communication Server 1000 Nortel Networks Communication Server 1000 Release 4.5 WLAN Handset 2212 Installation and Configuration for VPN Document Number: 553-3001-229 Document Release:
More informationReverse Segmentable GainMaker Node OIB Shorting Condition Technical Bulletin
Reverse Segmentable GainMaker Node OIB Shorting Condition Technical Bulletin Overview Reverse Segmentable GainMaker Nodes that were manufactured and shipped prior to August 2007 have the potential for
More informationSupport Portal Guide VERSION 1.0
Support Portal Guide VERSION 1.0 Release Date December 2017 Table of Contents Introduction... 3 Support Incidents... 4 LANSA Support Portal Login... 4 Log an Incident... 7 Search for Incidents... 12 Incident
More informationEPM Live 2.2 Configuration and Administration Guide v.os1
Installation Configuration Guide EPM Live v2.2 Version.01 April 30, 2009 EPM Live 2.2 Configuration and Administration Guide v.os1 Table of Contents 1 Getting Started... 5 1.1 Document Overview... 5 1.2
More informationWorking with Analytical Objects. Version: 16.0
Working with Analytical Objects Version: 16.0 Copyright 2017 Intellicus Technologies This document and its content is copyrighted material of Intellicus Technologies. The content may not be copied or derived
More informationControlPoint. Evaluation Guide. November 09,
ControlPoint Evaluation Guide November 09, 2017 www.metalogix.com info@metalogix.com 202.609.9100 Copyright International GmbH., 2008-2017 All rights reserved. No part or section of the contents of this
More informationContact Center Advisor and Workforce Advisor. Genesys Performance Management Advisors TM. Administration User Manual Release 3.3
Genesys Performance Management Advisors TM Administration User Manual Release 3.3 Genesys Advisor, Contact Center Advisor, Workforce Advisor, Alert Management, Resource Management, and Genesys Performance
More informationInstalling Enterprise Switch Manager
Installing Enterprise Switch Manager ATTENTION Clicking on a PDF hyperlink takes you to the appropriate page If necessary, scroll up or down the page to see the beginning of the referenced section NN47300-300
More information